Evergreen Professional Recoveries Inc

Thank you for the opportunity to respond to the complaint filed by Ms***.Evergreen Professional Recoveries has conducted a detailed review for the claims that Mr*** states in the complaint. Ms*** is correct that per the agreement she had with our client they were to auto deduct monthly payments to satisfy the contract and promissory note signed by Ms***. Unfortunately there was an error running that card which was not resolved. The account was assigned to our office for collections. Ms*** did ask our office to mail proof to her which was done on October 12, 2015. We then made attempts to reach her to discuss the validation sent which included a copy of the signed contract and promissory note, however, Ms*** hasn't returned our calls. Ms*** states in her complaint with your office dated November 14, she hasn't received the documentation we mailed to her. Today we will mail this information again to her attention
Evergreen Professional Recoveries, Inc., has complied previously responded to the consumers request and once again will send the requested documentation in an attempt to resolve this account

Complaint: ***I am rejecting this response because:
I never recieved
the documents that I requestedThey only resent the billing statementI stopped taking their calls because of non compliance with my request thus having to resort to mitigation
I am hoping that the documents include original contract and payment history.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
they did NOT provide a complete accounting of ALL transactions with the business for a debt PAID IN FULL
this IS A VIOLATION OF THE FAIR CREDIT COLLECTION ACT
INCLUDED IS 100% ABSOLUTE PROOF I MADE THE PAYMENT IN FULL
this is the second time this collection agency failed, under the fccaa and rcw they will provide documentation from the last case and why it could not have happened this time as well as documentation of why it will NOT happen again..Sincerely,*** ***

Thank you for the opportunity to respond to the complaint filed by Mr***
Evergreen Professional Recoveries, Inc., has conducted a detailed review for the claims that have been stated. Mr*** asserts that we receives voicemail each time he has called and has left his information
twice and never receives a call back. Further he states that there is a violation of the FDCPA and that he received one notice then served papers
No dates are given by Mr*** as to when he phoned our office. We did search by the phone numbers we have on his account to see if in fact calls were received and not returned but nothing was found. We did call Mr*** on October 9, and left a message for a return call. He did phone back but couldn't speak about this matter at that time and needed to call back later. On October 12, we did receive that call back and he is currently discussing this account with our Manager. During this conversation Mr*** did not ask for any validation but rather needs to investigate the account further.
We will continue to discuss this with him in order to reach an amicable resolution
If anything further is needed please let me know
Thank you

Hello
Thank you for the opportunity to respond to the complaint filed with your office. I sincerely appreciate the opportunity because I have no record of receiving three emails that Mr*** states he sent
Based upon the information he provided we have requested the documentation
from our client and will mail everything he has requested to his attention immediately upon receipt. I sincerely apologize for the inconvenience. The account is on hold and no contact will be made with the *** unless they initiate it after the proof is received
Again, thank you for the opportunity to respond
Monica S***
President
Evergreen Professional Recoveries, Inc

Thank you for the opportunity to review the complaint filed with your office.On July 29, we were asked by Ms*** to not call her number again It was noted as a do not call and we have not, nor will we, call her number in the future.Thank you for the opportunity to respond to this
complaint If you need anything further please let me know.Kind Regards,Monica S*PresidentEvergreen Professional Recoveries, Inc

Hello.Thank you for the opportunity to review the complaint filed on February 17, We have conducted a detailed review and below are the details of our findings.After listening to the call recording from February 16, 2017, it appears that the call simply dropped in the middle of the
conversation introduction Furthermore, we don't show any other conversation taking place other than that of February 16th.We would like to assure you that we don't take these types of situations lightly Customer service, professionalism customer satisfaction are the corner stones that Evergreen Professional Recoveries, Inc., was built on over years ago.We would like to extend our sincere apology for what appears to be an unsatisfactory experience We have assigned your file with our office to one of our Manager's who will be following up with you directly to help answer any questions you might have and provide any information needed regarding the active file in question.If you have any other issues or concerns please feel free to contact us at 425-939-or toll free at 1-800-241-extension ***. Thank you

Thank you for the opportunity to respond to the complaint filed by Ms***.Evergreen Professional Recoveries has conducted a detailed review for the claims that Mr*** states in the complaint. Ms*** is correct that per the agreement she had with our client they were
to auto deduct monthly payments to satisfy the contract and promissory note signed by MsButterfield. Unfortunately there was an error running that card which was not resolved. The account was assigned to our office for collections. Ms*** did ask our office to mail proof to her which was done on October 12, 2015. We then made attempts to reach her to discuss the validation sent which included a copy of the signed contract and promissory note, however, Ms*** hasn't returned our calls. Ms*** states in her complaint with your office dated November 14, she hasn't received the documentation we mailed to her. Today we will mail this information again to her attention
Evergreen Professional Recoveries, Inc., has complied previously responded to the consumers request and once again will send the requested documentation in an attempt to resolve this account

Complaint: [redacted]I am rejecting this response because:
Yes, the supervisor was polite, if a little condescending, but there was no issue with her conduct. The fact that the first representative was cleared as speaking professionally? That's ludicrous. She was insulting. She was blatantly condescending. She had a severe attitude. There was not a single bit of her conduct that was professional. There's a difference between saying "legal action will be taken" and shouting "do you want us to take you to court? Is that what you want, huh?" in a threatening manner. 
We want to pay what we can. The "hardship options" offered were paying it in full for a discount (which helps in the long term, not in current hardships) and monthly payments that we could't afford. 
This is not resolved because we don't have an affordable plan nor do we have even a simple apology for the behavior of the first representative. Instead, we have lies that it was all professional. Next time I'll record the call on my end as well so the truth can be heard. 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for the opportunity to respond to the compliant filed by Mr. [redacted], **., wherein he states the problem as failure to provide Fair Debt Collection Practices Act 1692-1692p., validation of a debt he paid and lists the desired settlement as a billing adjustment.
 
The...

complaint background on your form contains dates that the problem occurred on 10-3-2016 and that he talked with our company on 12-5-2016.  This does not match any of our records.  The account in question was listed for $6.51 which is correct but not until October 30, 2016.  The complaint filed with your office is the first and only communication from Mr. [redacted]., regarding this account that we have received.
 
We are treating the complaint as a dispute of the account listed.  We reviewed the account with our client and they have verified that the current balance of $6.51 is correct therefore we have mailed a copy of the statement for his review.
 
Again, thank you for the opportunity to respond to this complaint.  If anything further is needed please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  Although Evergreen has told you and the Consumer Financial Protection Bureau that they would send me written itemization and that they were sending it out on 5/20/16, here it is 6/1/16 and I have yet to receive it.  I have provided copies of my emails requesting it to both agencies.  They have recording of the calls, so although they are claiming that I am not telling the truth, that is easy enough to figure out since calls are recorded. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:It seems very convenient that the call simply dropped. The law prohibits harassment in these situations and unethical business practices. Especially when contacting a person at their place of employment. In light of the experience that you have show to be your accepted conduct, I request that you never contact my phone number at work. I expect that you would conduct yourself as the law allows.
Sincerely,
[redacted]

Thank you for the opportunity to respond to the complaint filed by Mr. [redacted].Evergreen Professional Recoveries has conducted a detailed review for the claims that have been stated.  Three messages have been left for Mr. [redacted] but we have not received a returncall.  Upon...

review of the messages I apologize if Mr. [redacted] found them unpleasantbut we were trying to reach him regarding these accounts.  The notices Mr. [redacted] referred towere not a mass mailing but rather 8 individual notices referencing 8 different accounts in our office with 8 different balances and not the $20.00 that he states was on each letter.  There is actually only one notice for a $20.00 account.  Due to the fact that this is the first communication received by our office from Mr.[redacted] it is being treated as a dispute.  We have notified our client that Mr. [redacted] alleges these past due balances are not owing and they will remain in a dispute status until our client advises otherwise.  If you need anything further please don't hesitate to contact me directly.

Thank you for the opportunity to respond to the complaint filed by Ms. [redacted].Evergreen Professional Recoveries has conducted a detailed review for the claims that Ms. [redacted] states in the complaint. Ms. [redacted]claims we are attempting to collect on a debt that we have been unable to provide...

any paperwork on, that this is not owing and when she contacted ourclient, [redacted], she claims she was informed she had no balance owing on the account.  The account was originally listed in our office February 24,2011 and reversed on March 15, 2011 for review by [redacted]. Between the time itwas listed and reversed we had no verbal communication with Ms. [redacted]. The account was re-assigned to our office January 30, 2015. On April 6, 2015 wephoned Ms. [redacted] who stated she didn't believe she owed the bill. The cancelation of the previously listed account was discussed. At this time Ms.[redacted] didn't ask us to provide her a statement but we did contact our client and validated the amount due. On April 22, 2015 we phoned Ms. [redacted]back to give her that information. She refused resolution and stated would contact [redacted] herself and dispute this with them. No further calls have been made toMs. [redacted]. Upon receiving the dispute filed with your office we once again contacted our client. Our [redacted] contact informed us one of theirrepresentatives spoke with Ms. [redacted] on April 22, 2015 in she was informed that the payment last made on March 15, 2011 was applied to two otheroutstanding bills and this bill placed with Evergreen is still owing. Our client then stated that Ms. [redacted] hung up on the [redacted] representative shewas talking to. The statement reflecting the amount of $221.00 being noted as bad debt has been received from our client and a copy will be mailed to Ms.[redacted] for her review.   She also stated that her desired resolution is to stop contacting her.  Please note her phone number has been taken off of the account and we will not phone her regarding this balance due. If anything further is needed please let us know.Thank you.

Thank you for the opportunity to address the issues in the complaint filed by Mr. [redacted]. In reviewing the account notes I show we only spoke with the consumer on a single occasion in which they advised our office they are not allowed personal calls at their place of employment.  We did not speak with the consumer at their place of employment again after this conversationoccurred. During the only conversation we have had with the consumer there was no request made for validation on the account.  We have since requested the validation from our client and it has been mailed to the consumer as of today, May 25, 2017  At this time we feel this satisfies Mr. [redacted] request for information and the issues raised in this complaint. Should you need anything further please don't hesitate to contact me directly.Sincerely,Amber M[redacted]Client Services Director

Complaint: [redacted]I am rejecting this response because: although I appreciate the agreement to not attempt further contact with me. I feel they are not accepting responsibility for the verbally abusive nature of the employee and feel there needs to be internal action and a need to modify their process to ensure that verbal abuse and hostility are not repeated or tolerated by their employees. Medical patients do not deserve to be treated in such a horrible manner because they are struggling economically. It is unacceptable behavior on their part and there shoukd be ZERO tolerance for bullying!Sincerely,[redacted]

Hello. In response to Ms. [redacted]'s comments regarding not receiving the information I have confirmed that the proof was mailed to Ms. [redacted] but the physical address was used and it did come back mail return. It was mailed yesterday to the PO Box in [redacted] and hopefully the postal service will have it delivered to her no later then this Saturday.

Thank you for the opportunity to respond to the complaint filed by Mr. [redacted].   We have reviewed the account and verified with our client that they have also received a copy of the complaint.
Prior to listing the account with our office, our client sent 3 notification letters to Mr....

[redacted] advising him the account was negative.  With no response the account was listed on May 6, 2015 with our office and a letter was sent to his attention regarding the account being listed here.  No mail return was received back and numerous calls were made to him that went unreturned.  The account was listed appropriately as a collection item on his bureau in October 2015.  We have no record of any correspondence being received by our office.
On February 3, 2016 Mr. [redacted] called our office wanting to take care of the account.  Once payment in full cleared, we followed correct procedure and updated the credit bureau reporting as paid in full.  This was done on March 7, 2016.
Due to the fact the account was sent to our office correctly by our client, it was correctly reported by our office to the bureau and it was updated correctly as paid in full there is no validation for deletion.   We consider this complaint resolved and the matter is closed.  Thank you for the opportunity to contribute information to the resolution.