Evergreen Professional Recoveries Inc

Revdex.com #[redacted]Thank you for the opportunity to address the issues in the complaint filed by Ms. [redacted]. In following company procedure I have reviewed the account documentation to provide you with the most accurate information.Our records indicate upon receiving the accounts for collections...

from our client, which derived from provider visits, we mailed the consumer an initial notice to the address provided to us at the time of listing. We do not show receiving a mail return. We have spoken with the consumer several times since receiving the accounts with no dispute stated and no request was made to send information to a post office box. We have not received any written disputes as the consumer states in her complaint. The consumer did speak to our supervisor Katie E[redacted] and requested itemized statements for the total amount owing on April 21, 2016. She was advised this can take up to 30 days to fulfill the request. Ms. E[redacted] forwarded the request to the appropriate department. Following company procedure the account was placed on hold pending the information from our client. We have obtained the validation the consumer has requested and it is in process to be mailed to the consumer on May 20, 2016. This information includes itemized statements for each individual date of service as well as copies of the checks not honored by her bank written to our client.I would like to clarify the account balance we have originates from both provider visits as well as non-sufficient funds checks written by Ms. [redacted] to our client. When Ms. [redacted] contacted our client the reason for the variance in the balance is due to the procedure our client follows when consumers write a check that does not clear. Our clients’ procedure is to either contact our office for the balance or refer the consumer to call us directly. If our client was unaware that Ms. [redacted] had insufficient funds checks then they would not have referred her to our office. The balance she was given reflects only the 15 dates of service that remain unpaid. The balance for the insufficient funds checks is comprised of the face amount of the check as well as the allowable fees per Washington state law. At this time we feel this satisfies Ms. [redacted]’s request for information and the issues raised in this complaint. Approximately 20 days after mailing the information to Ms. [redacted] we will follow up with her directly to see if anything additional is need and attempt to reach an amicable conclusion to the funds owed to our client.If anything further is needed please let me know.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate the response and will await the debt validation in the mail. I have copies of the emails I sent to the Email address supplied on their website, if you'd like to review them as well. I am curious as to how a company can call, threaten a lawsuit and demand payment before any collections notices areeven  given. That is why I filed the complaint. The whole thing felt very threating and intimidating. Sincerely, [redacted]

Thank you for the opportunity to respond to the rejection by the consumer.
This account is not paid in full.  We are unable to supply a full accounting of all transactions for an account that isn't paid.  As previously stated a statement has been mailed to his attention.  This statement reflects the original charges and any and all insurance payments made. 
The submitted verification of a $7.00 payment was not received until today.  We have researched this with our client who has verified that it was received.  It was however sent to the Membership Department who is located at the address reflected on his Payment Transmission as well as uses the Account number referenced on the Payment Transmission.  They applied his payment accordingly.   The client account number in question within our office is [redacted] and again per our client there has been no payment received in the amount of $6.51. 
Again, thank you for the opportunity to reply.

We appreciate the opportunity to respond to the complaint filed by Ms. [redacted]. She asserts we have called her and don't leave a message.  I have searched our phonerecords and our computer system and don't find Ms. [redacted] by name nor by herphone number.  Our records indicate we...

have not called her.  Over the last 30 days we were notified by a different that resides in the State of California that one of our numbers wasappearing on their caller id.  He informed us when he spoke with the individual calling they were not from our company and claimed to befrom a company in California.  We are currently investigating this with the phone company how someone could get and use one of our numbers.  We apologize for the inconvenience but again, we did not call her. If you need anything further please contact us.Thank you.

Re: Complaint ID:[redacted]Dear Mrs.[redacted]Please accept our sincere apology. We are very sorry for your unsatisfactory experience during your phone conversation with my office on 05/26/16. We would like to assure you that we don’t take these types of situations lightly. Customer service,...

professionalism, and customer satisfactions are cornerstones that built Evergreen Professional Recoveries, Inc., making it the great company that it is for over 30 years. To help us remain compliant with all laws and regulations and prevent any possible disclosures, we are required to verify two pieces of information on every calls which includes but not limited to first and last name.In the meantime, your account with my office is resolved and closed and has had absolutely no negative impact to you either with the original creditor or any of the credit reporting agencies to whom we report. As a result of this issue, and in order to prevent this from happening in the future, revised procedures are being put in place effective immediately. If there are any other issues that need to be addressed or if there is anything further we could be assistance on, please don’t hesitate to contact me.Sincerely,Monica S[redacted]

Hello.
Thank you for the opportunity to respond to the complaint filed by Mrs. [redacted].
After a close review of the account documentation we would like to extend our sincere apology to Ms. [redacted] for the unsatisfactory experience received during the phone conversation that took place on August...

31, 2016.
I would like to assure you that we don't take these types of situations lightly.  Customer service, professionalism and customer satisfaction are the corner stones that Evergreen Professional Recoveries, Inc., was built on over 30 years ago.  One of our manager's reached out to Mrs. [redacted] today to discuss this matter and we feel confident in saying that we have listened to her concerns, addressed the matter appropriately and entered into an agreeable payment arrangement with her which in the end meets her desired resolution.
It is our hope that Mrs. [redacted] is also satisfied with the results of the call and our response here today.  If anything further is needed please let us know.
Thank you
Monica S[redacted]
President
Evergreen Professional Recoveries, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for your response. I'm sorry that you are not satisfied with our response.  We have done everything we can to investigate the situation and feel that our findings are valid.We have removed the number as requested and no further calls will be made regarding the account. Thank you.