Evergy Kansas Central Reviews (%countItem)
Evergy Kansas Central Rating
Address: PO Box 889, Topeka, Kansas, United States, 66601-0889
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Evergy Kansas Central
Add new contacts
Had two trees close to power lines cut back. Evergy cut the trees and left the debris. I called, it is a new company policy. WestStar always did this.
I called to have two trees on my property cut back from power lines. Evergy came and did this job but left all the debris. I do not remember ever being told that this was a new policy as WestStar had routinely taken debris away. All attempts to reason with staff and supervisors at Evergy have failed. I asked for bids from local companies to remove the debris and the best estimate I received was $***. I wish I had never had this done. I did not know I would have to come up with $*** for a service request to protect Evergy's power lines. Seems to me to be very poor customer service.
I would like Evergy to please come and remove the tree debris as soon as possible as we cannot access our back gate or our garbage containers and we do not have $*** to pay someone to do it. After all we have been furloughed and taken pay cuts. Thus, coming up with funds for something we did not expect to pay for is very, very difficult.
Our records show that Ms. requested to have two trees trimmed away from the power line, so she could cut down the trees. We agreed to trim the trees free of charge through our Trim For Safe (TFS) program. We listened to the call and confirmed that Ms. was advised that she would be responsible for disposing any brush/limbs.
A Manager from our Vegetation department spoke to Ms. and agreed to send a contractor out to pick up the debris on 9/9/20. Ms. should be aware that this is being done as a courtesy and she will be responsible for disposing of limbs/brush, if she requests trimming in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
evergy/westar says I am using more than double electricity than last year therefore they are charging me double and won't help fix this
there have been *NOchanges to my apartment and the lady sectretaries at landlord's office can't find out why electricity is being used/charged double for several residents at my apt. building and this *excessiveelectrical billing is RUINING my budget I have called evergy several times and they won't help with this they just want "pay the billing"
PLEASE FIND OUT WHY ELECTRICITY IS DOUBLE FROM LAST YEAR.
We reviewed the complainant's account and confirmed that the usage is higher this year compared to last year. Unfortunately, our meter only measures how much electricity is being used by the complainant and it is not capable of identifying which appliances are using the larger load.
We are unable to enter the apartment or do any work beyond the meter, so the complainant will need to resolve this issue with the maintenance staff at the apartment complex. They may want to consider contacting an electrician, if they are unable to correct the issue(s).
Evergy cut my power all because *** said they could. No one knocked on my door I wasn't supposed to have tree removal for 2 days.
On Wednesday *** Evergy came to my home, went into my backyard and cut my power. No phone call was made and no one knocked on my door. I was supposed to have the *** come Friday ***. They didn't call to let me know they decided to come 2 days early without my say so. The tree service called evergy and had them come out. Not me. I am appalled that evergy would just think they could cut my power just because a tree removal service said so. No one asked the homeowner! If they had knocked on my door I would have turned them all away and told them not to come till Friday. I was told over and over again that evergy HAD TO have my power on by 3pm. No one made it out until after 4pm. ***. I had milk and other groceries in my fridge go bad. I was without power from at least 9am-4:20pm. Again, all without my approval. I spoke to *** who assured me I would get a call back from a supervisor. They called me back 2 days later on Friday *** and *** left a voicemail. I called back the same day and was told the supervisor was not available but would call me back again. It has now been another 2 business days since I called back. Today is *** and still have not been able to speak to a supervisor. I am irate at this point that this company thinks they can come into my property and cut my power without notifying me. It didn't have to do with a power issue and I am up to date on my bill.
I want to know why they did this. I wholeheartedly believe that evergy owes me a discount on my bill for all the groceries I had go bad because of their negligence. ***. I only wish to speak to someone ABOVE a supervisor level because I am way past that point now.
Our records indicate that the tree trimmers hired by the complainant called and scheduled a service line drop for ***. We dropped the line at 9:02 AM and put it back up at 4:22 PM, which was roughly 3-hours after we were notified that the trimming had been completed. The notes on the complainant's account state that there were multiple outages that day, which slowed down our response time, so we would like to offer an apology.
We hope that the complainant understands that line drop requests from tree trimmers are very common and there is no reason for Evergy to question them. In this case, the issue appears to be that the tree trimmers did not discuss the date change with the complainant, but we had no involvement in that. Therefore, we are unable to reimburse the complainant for spoiled groceries, as she is requesting.
(The consumer indicated he/she DID NOT accept the response from the business.)
The point is that the evergy employee who came to my home did not knock on the door to alert me that he was turning off my power. My car was parked in the drive way so there's no reason to think someone wouldn't be home. If he had I would have told him he was mistaken and to not turn my power off. I woke up with no power and no heat. As previously stated ***. This is *** poor apology and I will not accept it.
Our policy states that someone 18 years of age or older must be on site when a line drop is worked. Our Troubleshooter does not recall if he knocked on the complainant's door or not, but stated that the tree trimmers were already on site working, so there would have been no need for him to do so.
The complainant's concerns have been forwarded to the department that handles line drops. She rejected our initial apology, but we would like to apologize again for not meeting her expectations.
(The consumer indicated he/she DID NOT accept the response from the business.)
They company did not resolve the problem.
Well this guy lived with me at my old address *** they did not send him a bill for 3 mts. They expect me to pay his bill I am not his wife I dont know were he is at the bill is *** dollars. I moved to a trailer I tried. To get my account set up its not working or not knowing that this bill is going to make me pay ***. I am not responsible for his bills I am worried they will make me pay his debts. This is. Unfair to me I have power on in my trailer but dont know what they are doing about it at this time since I cant log into my account at this time
Last time when the electric was shut off for a full 2 months in *** not to charge me the amount that isnt mine this is unfair to me as a us citzen ***. They need to fix this before i do go to the media i want this amount off my account i am not married to him *** all he was was a roomate ***.
Our records show that we confirmed that the complainant and the "guy" mentioned in her complaint incurred a balance together at their prior residence and then moved together to their current residence. Responsibility of a debt is determined by the occupancy of the property, so they are both responsible for the debt in question. Their marital status is irrelevant.
We are unable to remove the debt, as the complainant is requesting, but we are able to offer her a payment plan. She will need to contact Customer Service at *** to go over the details.
(The consumer indicated he/she DID NOT accept the response from the business.)
Because this is a false information on my behalf the guy in question isnt at my new rediesnts my brother and son is *** and I will not pay this guys bill. So they have to search this more I will not pay his debts not now or ever turn him over to collections
We reviewed the complainant's account again and discovered additional information that supports our decision to hold her responsible for the debt that is being disputing. We are unable to disclose what was found, especially on a public forum, but we are confident that she is responsible.
As noted in our initial response, the complainant's account is eligible for a payment plan. She will need to call us at *** to go over the details.
I turned off my service and moved from this address on *** in *** on ***. Someone else used their service after I moved.
I turned off my service and cancelled my lease with this apartment on ***. Someone else used my service after that, and I refuse to pay this bill until Westar gets this straightened out. I am not responsible for service after
Billing adjustment and removal from credit report
Our records show that we previously discussed this issue with the complainant on ***. We advised the complainant that she authorized service in her name and there was no record of her requesting to cancel service. Therefore, she was and still is responsible for the balance incurred in her name, even if she vacated the property. The complainant will need to provide the date/time that she cancelled service or a confirmation number, if she would like us to research this issue further.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not even at this address! Why would I retain that information? Noone would do that. This apartment was empty on ***. That is the date I ended my lease. Maybe they should contact that property owner for confirmation that I moved out!
As stated in our previous response, there is no record of the complainant cancelling their electric service. The complainant authorized service in her name and therefore is responsible for the bill up to the date that the account closed. The complainant is welcome to contact the apartment complex to inquire if they will reimburse her for the charges after she moved out, but that would be between the complex and the tenant.
I pay on time my bill with west star every month never late. They seem to have an on going problem having the power going off .
Almost once a month for last several years west star has problem keeping electricity powered to my house and section of neighborhood. I've explained them this problem last year and they have failed to fix problem, now if a company can't provide me the for what I pay for every month then there should be break in my price for inconvenience and incompetence from this company not fixing the situation. There is a hurricane going on in *** right now and some those people have power, it's 81 and sunny I have no power. Ridiculous
Seeking the problem of power going out to be fixed, and if every time it goes out there should be a penalty for there problem and least a discount on bill.
Our records show that the complainant has had three outages in ***. Two of the outages were due to circuit operations during bad weather, which could not be prevented. We are going to have a Troubleshooter walk the line to see if they can identify any issues with wildlife protection or trees in our equipment and will make repairs, as needed.
We understand that it can be very frustrating to be without electricity and would like to apologize for the inconvenience. We would also like to encourage the complainant to contact us with any future issues or concerns, so we can have an Electric Distribution Supervisor address them immediately.
No electricity
*** we called for service to be cut on at our new address westar told our land lord that it'll be cut on within four business days. A whole week went by and they never made it out to draw the power lines to our home. The land lot calls again, westar tells him that they'll be out no later than the end of the week. However they couldn't tell us when but they would be out. We've kept calling and calling and here we are going on week 3 which is *** and still NO POWER! I'm being forced to move my family into a hotel all because westar refuses to come out and draw the power lines to our home that we've been waiting for for 3 weeks now. I dont underatand why we keep getting the run around on our power being shut on, and how they dont know when they'll be out to process tge work order. Its not right and quite frankly its BAD BUSINESS!! What does westar expect me and my family to do?!???
Come out and draw the power lines so my family can get out of this hotel and move into our home!!!!
Our records show that the complainant requested electric service, but we were unable to complete their request until a new meter and service line were installed. This type of job requires a 2-person crew/truck and the standard timeline for completion is 4-business days or more, depending on weather. Unfortunately, we encountered several delays due to weather and the holiday.
We referred this complaint to the local office and a Utility Clerk confirmed that we are on-site at this exact moment completing the job. We sincerely apologize for the delay.
payment issue wrongful disconnection
When I moved into my new place I was put on a pay aggrement and never broke it they always told me I had til the *** to pay it and when I called this month to make my payment on the *** they said it broke and the whole balance is due then on top of that is turning it off and charging me for my husbands past debt from several years ago that he has never been notified over. Now its all due at once and I have to pay a huge sum of money and I don't have it and now my family will be without power until I can pay it. Also my husband has a medical device that he has to have at night and it requires electricity and the customer service person says it does not matter. This is ***!!!
tURN OUR SERVICE BACK ON AND CONTINUE TO PAY i NEED THIS ISSUE ADDRESSED AND MY SERVICE RESTORED
Our records show that the complainant's balance was incurred while electric service was in her name, so she is responsible for payment. We would be happy to provide the complainant with copies of her transaction history and bills as proof.
Our due dates vary each month, depending on the number of days in the bill cycle and number of days in the month. We found one instance where we advised the complainant that she could have until the *** to pay, but that was only for that specific bill and she was not advised that she could pay on the *** of every month, as she claims.
Unfortunately, the complainant's pay history does not warrant accepting a lower payment than what she has already been quoted.
From: Heidi ***
Sent: Thursday, *** 12:56 PM
To: ***
Subject: Re: Revdex.com Complaint Case #*** - Westar Energy
They never stated to me that the *** wasn't when it was due and the amount they are asking for is my husbands past due from before we were even together. I don't have that kind of money and we have to have power in our home. My husband is on oxygen at night *** which could ultimately cause him to stop breathing without it. And when I told them they stated it's not a good enough reason to keep power on. I'm yea he could die in his sleep. I'm asking for them to allow me to reset up arrangements that are reasonable to get my service restored.
As stated in our previous response, the due date varies from month to month. Our record's show that the bill in question was due on *** and There is no indication that the complainant was told that they could have until *** to make the payment. Regardless, as of ***, we still haven't received a payment.
We reviewed our records again and confirmed that the current balance was incurred by the complainant. Our offer to provide proof still stands. The complainant will need to call *** and request a printout of their previous accounts.
We have tried to work with the complainant, but they have not followed through with the required payments. Unfortunately, the balance has become so far past due that we have no choice but to require payment in full.
Frequent outages
Constant power outages on our side of the street. This has been a problem for the last 18 years. Occurs almost every storm now and only impacts a few houses every time. I see the workers fixing the same lines every time! Fix it right! If all the neighbors have power during these outages, no reason why it can't be fixed. Can't tell you how many electronic devices we have had fried because of power surges. Ie garage door, dishwasher and microwave mother boards. I'm sure the company will take responsibility...
FIX THE PROBLEM. Try and get a reasonable explanation outside of weather related or squirrel...
A Westar Engineer surveyed the circuit on *** and found several instances of overgrown vegetation (trees & trumpet vines) that we believe are responsible for the previous outages. A tree trimming crew has already begun work in the area and they should be finished later this week. We also have our Design group working on plans to replace some of our equipment, which we believe will improve reliability.
We know that it is an inconvenience anytime the power goes out, so we would like to apologize. We would also like to encourage the complainant to contact us with future issues, so one of our Electrical Distribution Supervisors can ensure that their needs are met.
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a time frame on the mentioned "upgrades". Also, vegetation has not been the problem for 20 yrs. Any compensation for my fried computer when the power came back on? The neighbors have had a meeting and I would expect further action
We referred the complaint's response to the Electric Distribution Supervisor (EDS) who is responsible this area. The EDS stated that the immediate issue has been resolved, otherwise they would have lost power during the severe storm that we experienced on ***. The rest of the planned improvements are preventative maintenance to replace equipment that is functioning, but will need to be replaced in the near future. We cannot give an exact date, but it should be replaced sometime over the next two to six weeks, depending on weather and other factors.
The complainant did not provide the date that their computer was damaged, so we are unable to state the cause of the outage. The complainant is welcome to contact customer service at *** and request a damage claim form. The complainant should know ahead of time that Westar Energy is not liable for damage caused by failed equipment.
(The consumer indicated he/she DID NOT accept the response from the business.)
If Westar is "not responsible for damaged caused by failed equipment " why would I be directed to call the claims #? Just say it's not covered instead of even mentioning it so you can claim customer service..I would like to know what was fixed and what are the planned updates that were mentioned.
Power keeps going off. *** Weekend, with no sump pumps for 8 hours, our basement flooded.Now for the 8th time it was off again today!
Why does the power keep going off in our little section? I can look across the street and they always have power! Is Westar not keeping up maintenance our litte section of the city? This is very frustrating for us seniors.
FIX THE PROBLEM THAT IS CAUSING OUR MULTIPLE POWER OUTAGES! Stop billing us until they fix the problem. We have an unexpected bill for damages caused by flooding in our finished basement when the sump pumps weren't on from the power outage.
We reviewed the complainant's outage history and found that almost all the outages over the previous 12-months have occurred during storms, which is beyond our control. We still thought it would be best, if we surveyed the lines that provide the electricity to the complainant's home. We surveyed the area on *** and found a failed lightning arrestor (struck by lightning - impossible to say when) on a transformer that was pulling the riser down. We think this may be the cause of the recent outage(s), so we are going to replace the transformer and arrestor this evening (***).
We understand that it can be frustrating to be without power and would like to apologize for the inconvenience. We would also like to encourage the complainant to contact us by phone at ***, if she experiences issues in the future. This will allow us to refer the issue to the local Electric Distribution Supervisor to re-evaluate the area for other potential issues.
They made me take on the debt of the previous person that resided here I had proof he no longer lived here they said the only way to get my electric o
They made me take on the debt of the previous person that resided here I had proof he no longer lived here they said the only way to get my electric on was to take on his past bill of over *** dollars they also sent him to collections so they get paid twice plus I was forced into an agreement I didnt want now without electric and owe a bill that ain't mine and they won't even work with me
I want my electric back on and his debt taken back off of me
Our records show that the electric service at the complainant's address was disconnected due to non-payment on ***. We then discovered a diversion (theft of electricity) on ***. We completed an investigation and were able to place both the disconnected customer and the complainant at the home, which makes both responsible for the prior balance and for the charges related to the diversion.
We received a request for electric service from a new party on ***. Their request was denied after our field investigator went to the home and confirmed that the disconnected customer and the complainant were both still living here.
We received an online request for service on ***. The request was made by the customer that was disconnected on ***. We sent an email advising that he would need to call before his request could be completed. The complainant called the following day and was given a quote to restore the electric service. The complainant made the required minimum payment and the electric service was restored on ***.
Our records show that the electric service was disconnected again due to non-payment on ***. We provided a restore quote to the complainant that same day. The person that the complainant claims is no longer residing at the property called the following day and requested to start electric service in his name.
The complainant and the disconnected customer both lived at the property when the disputed balance was incurred, when the theft occurred, and continue to reside together. The complainant is responsible for the balance that she is disputing and we are unable to make further arrangements with them due their prior history.
(The consumer indicated he/she DID NOT accept the response from the business.)
Because we both didnt live here ... they are lying I have proof that I didn't live here till just recently so I dont where they get there info but I definitely didnt live here so if u need my proof I'll email it
Unfair and confusing billing/overcharging
We had the same problem last year *** where Westar would charge us and our bill would be rather high but the bill never explained what was being used and where and why so we got behind. They shut us off during a heat wave in the middle of the summer and I have a small year old who got overheated because of it. We had my grandfather help us pay the balance. In 3 months we forked over about $***+ dollars to get us back on and caught up on our entire bill and to pay a little extra. We are currently back in the same problem,close to the same time as last year where they started adding in random charges. I do not see how this is okay or fair AT ALL for them to be able to charge us the way they are. We also NEVER got any bill saying we would be turned off,no knock on the door or a slip on the door saying we were turned off,we were sitting here and randomly had it turned off with no warning. We are in a freeze warning tonight. Westar are ***,you need to do something about them because it is not fair to working citizens to charge them the way they have been.
Billing Adjustment. I want the business to face the consequences of charging and scamming people. What they do is not right or okay at all.
We reviewed the complainant's account and were unable to find evidence supporting her claims. She first stated that their bills contain random and unexplained charges, but that is not accurate. All the charges billed to the account are documented on the bills. Those charges are also approved by our regulator, the *** Corporation Commission. We would be happy to provide duplicate bill copies and a copy of her pay history for the complainant's review.
The complainant also mentioned that she did not receive the current bill or disconnect notice, but our records indicate that they were both mailed on ***. Our records also show that we completed the required collection notifications (call and email) prior to disconnecting the service on ***. We would recommend that they contact their local post office, if they are having issues receiving mail.
As of ***, we are no longer under Cold Weather Rule (CWR) in ***, so there are no temperature restrictions on disconnect orders. We did check today's forecast and confirmed that disconnect orders would have been allowed, even during CWR, because the forecasted low was over 35 degrees.
Westar didn't inform me of a past-due balance before collections
I moved away last year and thought I had closed my account with Westar. I just received an email that a collection agency reported my debt of $***. Neither Westar energy or the collection agency tried contacting me by email or phone prior to reporting my account as delenquent.
I want the derogatory mark taken off my credit report.
Our records show that the complainant's electric account closed on *** when a new party requested service. We sent a final bill in the amount of $*** on ***. Payment was not received, so we sent a final bill reminder on ***. Our records show that the account was then charged off and sent to a collection agency on ***. All of these processes (final bill, final bill reminder & charge off) are automated and we do not attempt to collect via the phone or email. The complainant has the option to pay the final balance via Westar Energy or the collection agency. Once the balance is paid in full, the collection agency will ensure that the account shows paid on the complainant's credit report.
Innapropriate billing
Contacted Westar last year regarding drastic increase in bill, Westar attributed increase to heating(WE HAVE GAS!) Bill continues to be higher in winter than summer despite energy efficient appliances.
Reimbursement for shady billing and for thus to stop.
We reviewed the account and found that the current usage is consistent with prior years at this same location. Our records show that the current meter was installed on *** and there was no change in pattern comparing the old meter to the new meter. This along with the fact that the current meter was tested for accuracy on *** and passed is an indication that our equipment is functioning properly. Unfortunately, we do not have the ability to go inside the home to locate the source of the usage, but we know that the energy is being used and we know that our meter is accurate.
(The consumer indicated he/she DID NOT accept the response from the business.)
Our electric bill increases every winter not the summer. When I had called in the past I've been told its probably our heater, we have gas. Itd make sense that our bills increase during the summer but this makes zero sense. Not to mention we just had insulating siding place d on our home last spring. Our water heater is gas, our heater is gas, our stove is gas yet somehow every winter our electric goes up? Again, I wouldn't question it if it were summer but it foes up every winter when we use the least ampunt of electricity. And like I said before, its been suggested a few times that our energy useage went up because of heating? I dont think the meter is messed up or someone isnt doing their job. Not to mention, the first year we were there our bill wasn't nearly that high(***) them suddenly in *** the bill shot up. This needs to be investigated.
(The consumer indicated he/she DID NOT accept the response from the business.)
I most certainly did not acknowledge that the meter is functioning. I did say that your company claims that it functions even though my bill increases during the winter for no reason and everytime I've called I'm told it's most likely because of my heating even though I have gas. I've requested the company come check out the meter but am refused service unless I pay a fee. THIS DOESN'T MAKE SENSE. We don't have electric heat, we dont use electric blankets, we have energy efficient appliances, we had siding put on our house and the biggest one of all...OUR BILL SHOULDN'T BE HIGHER IN THE WINTER, WE USE GAS!!!
As we stated in our response to the initial complaint, there is no indication that our meter is malfunctioning and the customer even acknowledged this in their response. There could be a number of issues inside the home causing the increase, but it is impossible to determine the cause without inspecting and testing appliances, wiring, etc. Unfortunately, this is not a service that we offer. There are companies that can perform this type of service, but it would be up to the customer to hire them and they would be responsible for any charges.
I'm being investigated on getting my services turned on. I feel that they are trying to pin someone else bill on to me.
-I called today O asked if im any relation to the previous account then was asked about *** which is a previous account so why are they trying to put someone else account on to mine even if I know them. So they said they have to investigate the situation to see if who is in or if there any connection to the account. They even said if *** is in the home that they are going to stick his account on to my account. But I feel that they are trying to make me pay for someone else debt. I rather just pay for my bill and anything in past instead of getting the run around because they want money for those accounts. They have no right to make me feel that they are coming to my home to see who is or isn't there. they make me feel they are invading my privacy or even threatening me is also making feeling that I'm not able to get security in my home.I feel that they are stealing from me.
I'm seeking that my utilities be turned on without them invading in my privacy and adjusting my bills to where it doesn't go over *** because i have a feeling they aren't reading the meters correctly and not to make someone is insecure in there own home
The complainant requested electric service on ***. The complainant was advised that we would need to research the account due to a previous unpaid balance at the property, which is standard practice. The complainant was listed on the previous account, so she will be held responsible for the unpaid debt, if we are able to prove that the previous account holder is still an occupant of the property. It is very rare that we would go to a home to investigate occupancy, but we would never enter a home without permission from an adult occupant. The complainant will be contacted once we have completed our investigation, which typically takes 24-48 business hours from the time it is received. The property has an AMI meter, which sends digital reads and eliminates human error, so there is no basis for the complainant's claim that meters are not being read correctly.
I have had windows replaced in my house and the electric bill has gone up. Westar refuses to send someone out to read the meter.
Despite having new windows installed in my home and increasing the thermostat setting in the summer and decreasing it in the winter, my energy bills continue to go up. Westar refuses to come out to read the meter. They say it's a digital reading and they are accurate. I can't pay my bill any longer.
I want Westar Energy to explain why my bills have not stayed the same or gone down after making changes to lower the energy costs.
The customer's usage is higher than previous years, but it does not look out of line considering the extremely hot summer that we are experiencing. The electric meter that is currently installed at the property was tested on *** and it passed the inspection. There is no reason for us to send someone to the property because the meter can be read remotely. We have been in contact with the customer and have agreed to allow extra time to pay the past due and current bills. We will also be discussing setting up Average Payment Plan (APP) when the customer calls back to report their payment. APP is a great way for our customers to set a budget and spread out the cost of the higher summer months over the entire year.
They have the meters for my address and *** mixed up. It is my understanding it has been this way for almost 2 years.
Westar was made aware of the billing issue in *** and told me there was no issue. Upon receiving extremely large bills in *** I called again and a technician was sent out. He reported the issue on ***. Collections did not get the information until *** with a promised 30 day time frame to reconcile the billing differences. I have called them SEVERAL times with no update. Only hearing that they are still working on the issue. The 30 days was up ***, I called nothing had been taken care of. I called two more times the last one being today and still nothing has been done. My last bill was for $*** dollars, when I called to say I was not paying for my neighbors electricity anymore they let me know my actual bill was $***. I paid that and now they are still sending me emails saying I owe the remaining $*** and our accounts have not been switched back. I am so frustrated. If it was Westar's $*** over the past two years that I owed them they would expect it right now, however, they are not following that same standard when the roles are reversed. I pay my bills on time and expect them to take care of things in a timely manner. Please help me to get my money back that they owe me.
I just want my money back. In the real world, had I invested that money I could be making back the t-bill rate on what they owed me for the last two years. I just want a refund and I want them to send me a check within the next 15 business days.
We verified that the customer's electric meter was switched with a neighbor's meter on ***. We reviewed service orders and were unable to determine how or when the meters were switched, but we have corrected the bill back to the date that the customer started electric service at this location. We left a voicemail for the customer letting her know that she is receiving a credit on her account and are also mailing a spreadsheet to document the corrections.
(The consumer indicated he/she ACCEPTED the response from the business.)
The business has responded with a refund for the amount of money that was being disputed. They have provided detailed information regarding the transaction and answered all of my questions. Thank you for all your help!
My meter was switched with my neighbor's meter. Westar has not fixed the incorrect billing after 4 weeks.
I recently moved into a duplex, and received an incredibly high energy bill. It was approximately $*** dollars for a week and prior to moving in I was told by Westar the monthly average for the last year was in the $***/month and was similar for the month of *** last year. They switched the meters on ***, but have not corrected the billing. Westar has known about this issue for 4 weeks now, and despite multiple calls from myself, has not resolved the issue. They can only tell me that their billing department is reviewing it. They are requiring me to pay the bill that is not mine or face late fees, stating they will reimburse me if I am the one being overcharged. Billing/customer service has not been able to give me a definitive timeline. Billing was also asked to call me directly and has not done so. My energy dashboard is still not my own energy usage, and is showing my neighbor's usage, which I feel is an invasion of their privacy and mine.
I would like to simply like the bill to be corrected prior to having to make any payments, as paying a outrageously priced bill due to the company's mistake doesn't seem particularly ethical to me.
Our records show that the complainant started electric service on *** and we confirmed switched meters shortly after on ***. The meters have been switched back to their appropriate mater base, but we are still working to correct the bill. It can take up to 30 days to make this type of correction due to what is referred to as the bill cut off (BCO), which is part of the billing process for the smart meter. Unfortunately, this process can not be sped up, so the soonest we could start working on the account was ***. A representative from our billing department is actively working on the account and hopes to have it completed by ***. The billing representative will attempt to contact the customer by phone once the bill is updated. They will also mail a letter to the customer to document any changes. There is no payment required at this time and there will be no late fees assessed due to the fact that this is beyond the customers's control. We do apologize for any inconvenience this has caused to our customer.
WEstar is charging me a deposit over 4 months.
I have been on a payment plan the last year. I have had to change the plan during the cold weather months,I didn't break the plan, just changed it. I called the end of *** to reset the agreement, I was told it was reset, called back to check on it and was told that the rep didn't put it in correctly, by this time it was after *** which was the cold weather rule, which means they don't have to make an arrangement with you. He worked it out with me anyway, I looked at my bill in *** and it said I had to pay $***!!!! They are saying that I broke the pay agreement two times last year so I now have to pay *** a month for four months in a row on top of the *** a month I have to pay for the pay agreement. My husband hasn't been able to work, how are we going to do that, anyone with half a brain would know that if you've been on a pay agreement you've needed help and now you are paying a 4 month deposit which by the way they will gladly give back to you in credits not money. I know for a fact that the rep didn't make the correct arrangement, therefore it shows I broke the agreement, I was never late, I always called in and made arrangments. I have been a customer since ***, I don't think I am going anywhere.
I want a credit from last months deposit and I don't want to be charged for the next three months deposit. That's crazy, why would you make someone do a deposit when they've lived at the same house since ***!!! My husband is trying to get disability, we can't afford groceries let alone pay your mulitmillion dollar company a deposit, which by the way the rates have doubled and you keep asking for more!!!
As indicated by the complainant, our customers are able to reset pay agreements during Cold Weather Rule (CWR), but she is incorrect in her assertion that choosing to do so doesn't break the agreement. Our pay agreement guidelines clearly state that "payments must be made on-time and in-full or the agreement will break". Therefore, resetting the agreement is a violation of those terms because the monthly bill is not being paid in full. The intent of CWR, which runs *** thru ***, is to ensure that customer's electric service is not disconnected when temperatures are dangerously low. The intent was never to allow customers to reset their agreement every single month or skip payments, which is exactly what this customer's history reflects. Due to this customer's payment history, we have determined that a deposit is warranted. Our records show that we have billed two out of the four deposit installments. The deposit will remain on the account until the account is paid current and we then receive 10 out of 12 on-time payments over a 12 month span. Our records show that we did advise the customer that she has the option to get a letter of guaranty (LOG) instead of the deposit. A LOG is essentially having another Westar customer (with excellent pay history) act as a co-signer. They would guarantee the full amount of the deposit until she meets 10 out of 12 on time payments or cancels service and then pays the final bill in full. We are a regulated utility and our General Terms and Conditions regarding pay agreements and deposits can be found online.
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent a letter to my son, he was willing to do it but they are in the middle of buying a business and were advised against it because it's like co-signing for someone and their loan wouldn't go through. I have had to reset these several times in the last year because of my husbands disability, at no time was it told to me that I would have to pay a deposit, it might be written somewhere,and I'm sure it is, somewhere so you can have yourself covered, but I was never told that or I would have remembered. I was told that I would have to pay this four months in a row, so if my bill is ***, I will pay ***, plus ***, plus your *** deposit. I knew that you wouldn't find your company rep at fault, you never do. What your saying is correct, I have been reset payments and I'm sure that hasn't been your plan but it wasn't my plan to not have money to pay my bills. It was my plan to *** for *** years in the *** public schools, and treat people with respect and sometimes give someone a break. I never even got a cost of living raise and your company raises rates every single year. I am not retired and on a fixed income, I am not old enough for social security, and your standing behind your rules, not taking into consideration that I've been a customer since ***!!! You don't have to continue to take my deposit, but you will and then I will decide what I do after that.
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with WWstar this morning, they explained how the process works and gave me several options. I am now satisfied and feel very good about our conversation. Thank you for reaching out to me today.
We contacted the customer by telephone on *** in an attempt to resolve the complaint. We explained how the LOG works because there seemed to be confusion based on the previous comments. We agreed that we would waive the deposit, but only if the customer pays the account balance to zero. We also explained that it could be re-assessed if payments are not made on-time. The customer indicated that she was satisfied with the resolution/options offered.
Westar energy made me pay my sister electric bill to get service at my place.
*** I called westar energy to get electric on at my place. My sibling *** use to live where I'm currently at now, but she had the electric on when she lived there and never paided for it. So now after she has left I have moved in and was trying to get the electric turned on, I was told I had to pay my sisters electric bill (which is $***) before I could get service on! I don't understand why I had to pay her electric bill that was in her name not my at all? Instead of her? Shouldn't that be a matter of the courts to figure out?! Which I even asked the customer service lady, and which she denied. I want to be refunded the money I just had to pay. because you can't make someone pay for someone else's electric bill to get service. Even sounds ridiculous!
To be refunded the money I had to pay for *** electric bill. Which was $
Our records indicate that the customer that filed this complaint contacted us on *** to request electric service in their name. Our records show that we had previously spoken to the owner of the property, who advised that the person requesting service and a male party had been the only names on the lease and occupants of the property since ***. Based on this information, we advised the person requesting service that she was responsible for the balance in the amount of $*** that was incurred *** to *** at the same location. our records show that the customer made a payment in the amount of $***, which leaves a balance of $***. We are unable to grant the refund that she is requesting because she is the confirmed occupant when the debt was incurred and continues to reside at the property.
(The consumer indicated he/she DID NOT accept the response from the business.)
I had gotten that property in my name since my sister had no employment at the time so she wasn't able to get her own place. So I had gotten this place for her, that is why all the utilities were in their name! I did not live there when she had electric there! And still don't understand why I had to pay someone else's electric to get service on at my place! So I do want to be refunded the *** I had to pay to get service on. If I must seek counsel I will, because this is just outrageous!
We have revisited this complaint and determined that we are unable to change our decision. Please keep in mind that we are regulated by the *** Corporation Commission (***) and we are basing our decision off of our General Terms & Conditions, which are on file with the ***. We confirmed that the complainant has been occupant/lease holder at the property since the lease was signed on ***. We contacted the property manager again on *** and re-confirmed that information is correct. We were also able to place the complainant here through another resource. Based on those facts, the complainant is responsible for the $*** balance that was incurred at this property.