Everlast Home Energy Solutions

Hello,Everlast Home Energy Solutions has fully refunded you the entire amount, and we are sorry for any inconvenience this may have causedLooking over the notes it looks like it was a misunderstanding with all parties involved. We hope this has resolved the issue for you.Thank you,***

Mr***,
I just spoke to our customer service representative ***, who has stated that she spoke to *** yesterday and the repairs made to ***'s system have been made (with no added cost) and currently the heating and air system is running wellCustomer has been
advised to contact us if there are any changes to this positive status.
Thank you,*** ***

This company are liars and straight up crooks They charge ridiculous prices for services and when they get called on it, their salesmen catch attitudes and want to argue Companies like this should be put out of business because they look to take advantage of people that might not know any better*** *** *** *** *** ** *** *** *** * *** *** *** *** They will make promises on pricing and will then tell customers it is impossible to be give the pricing discussedWould not recommend this company for anything!!

Hi ***,I do apologize, that you have received multiple calls from us. We at Everlast, try our very best to keep people who do not wish to be called off of our lists but occasionally some numbers slip through. Rest assured that I have removed your phone number from our database and will
not be called anymore.Thank you,*** ***Manager

Dear Ms***,
It was a pleasure speaking to you on the phone today, and am happy to put a summary of our conversation in writingAfter speaking to you, we have come to an understanding that Everlast Home Energy Solutions was vague and unclear in this instance of how costs of the
project were derivedIn actuality the Salesperson came derived a price of $28,which Ms*** feels is high, and gave Ms*** $5,incentive discounts to bring the total down to $22,We then proceeded to incorrectly issue a check to Ms*** for $5,which meant we had incorrectly given a large discount twiceEverlast Home Energy Solutions and Ms*** both agree that Everlast Home Energy Solutions could have been more clear and made the whole process much easier to understand for Ms*** and for that we are going the extra mile for Ms*** by having crews come out extra times to make sure her house is 100% to her likingThis includes fixing a couple sprinklers, replacing gutters and checking roof tilesMs*** has said we did a great job with the *** on the house and for that she commended us. Again we would like to apologize to Ms*** for any trouble but we know she will be 100% satisfied after our final crew comes out this weekend.
Thank you,*** ***
Customer Service

Hi,I have removed both of your numbers listed on this complaint from our call lists. you should not be receiving any more calls.Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***,
We do not use blocked phone numbers Please check the settings on your endThank you,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My settings are fine. Their response is a blatant lie.
Regards,
[redacted]

Mr. [redacted],I just spoke to our customer service representative [redacted], who has stated that she spoke to [redacted] yesterday and the repairs made to [redacted]'s system have been made (with no added cost) and currently the heating and air system is running well. Customer has been advised to contact us if...

there are any changes to this positive status. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am very sorry to hear that you were called and you are on the do not call list. Every thirty days we update our call list with the national do not call list and we never call the numbers found on the national do not call registry. Occasionally one slips through the cracks as was probably the case...

with your number. I have just checked and your number is in our do not call list so you will not be receiving any more phone calls. Thank you, [redacted]

Hi [redacted],
I do apologize, that you have received multiple calls from us.  We at Everlast, try our very best to keep people who do not wish to be called off of our lists but occasionally some numbers slip through.  Rest assured that I have removed your phone...

number from our database and will not be called anymore.
Thank you,
[redacted]
Manager

Hello,Everlast Home Energy Solutions has fully refunded you the entire amount, and we are sorry for any inconvenience this may have caused. Looking over the notes it looks like it was a misunderstanding with all parties involved.  We hope this has resolved the issue for...

you.Thank you,[redacted]

Mr [redacted],I listened to the recordings of the calls between Everlast Home Energy Solutions and yourself. Several of the claims made on your statement do not seem correct based on your phone recordings. However, I do want to appologize if you feel that our phone Marketers were rude to you in any way....

To combat this, I have removed your number from all of our call lists, so you will not be receiving any more calls. At Everlast we pride ourselves on respecting the national and our company DO NOT CALL LIST (which you are as of now on) to the best of our ability.  Also, as for Everlast's actual work, we almost have no complaints on our completed work and we strive hard to keep it this way. Thank you,[redacted]

On 8/26/15 [redacted], our Service Representative called and left a voicemail for the customer to call back in regards to the Revdex.com dispute after replacing the screens on 8/22. We did complete the screen issue at no expense to the customer. In addition we did call the customer on 8/26/15 at 1:53pm and are still waiting for the customer to return our phone call in regards to this matter.  Our service department can be reached at [redacted]. Thanks,[redacted]Client Services – Web AdministratorEverlast/Powerstar/Direct Home Energy Solutions (CSLB # 863398)Everlast offers free in-home estimates[redacted]Email: [redacted]Phone: [redacted]Cell: [redacted]Skype: [redacted]Linkedin: [redacted]

Dear [redacted],
On behalf of Everlast Home Energy Solutions, I would like to apologize for any calls you received while on the do not call list. We do our best to not call people on the list but occasionally one slips through the cracks.  As a manager, I have just double checked...

and made sure you no longer receive calls from us.
Thank you,
[redacted]

Mr. [redacted],We appologize for any inconvenience we have caused, and have ordered and replaced your screens as you requested.Thank you,[redacted]

Hi [redacted],We do not use blocked phone numbers.  Please check the settings on your end.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My settings are fine. Their response is a blatant lie.
Regards,
[redacted]