Case # [redacted] The pool located at [redacted] **, as of August 17, 2016, is not leaking at the leak repair that was done by our technician on Wednesday, August 10, On August 10, we found a leak at the return fitting and fixed itWe were notified on August 16, 2016, that the pool water had leaked down againOn August 17, 2016, our technician inspected the return fitting from August 10, 2016, and found that area not to be a problemHe also looked for holes in the liner at that time and found no holes in linerThere is no charge for the inspection of the return wall fitting that was repaired on August 10, The said pool apparently have multiple leaks and additional troubleshooting is needed to locate the additional leak(s)There is a fee for additional troubleshooting, $per hour
Case # [redacted] Turner’s Pool and Spa, Incoverhauled (replaced pump seal and bearings), a spa motor for [redacted] ***When [redacted] installed the motor on his spa, he notice a leak in the pump housing [redacted] contracted Turner’s Pool and Spa Turner’s pool and Spa offered to check the spa motor again at no charge, but [redacted] would have to return the spa motor to us [redacted] demanded that we come to his house and fix the pump motor leak [redacted] on May 8, returned the motor to our shop for evaluation The pump housing was replaced at no additional cost to the said homeownerThe homeowner picked up the spa motor on May 10, and also signed off that he had received his spa motor If you have any questions regarding this statement, I can be reached at [redacted] Sincerely, [redacted]
The appointment has been rescheduled The warranty company has given authorization to replace the filter grids The appointment to replace the filter grids has been scheduledThe filter grids have been replaced This job is complete
This company was used only because my home warranty company sent themThey then proceeded to lie to my home warranty company, [redacted] , about my pool pump being damaged before my contract date beganMy pool pump WAS NOT damaged before my contract beganWhen I contacted them they lied to me and pushed it all on [redacted] They also came to my home without letting me know when they were coming, trespassing on my property
The pool at the said address needs attention. Additional cleaning and chemicals. The pool cleaning rate is $95.00 the first hour and $65.00. Each additional hour. There is a charge for the additional chemicals needed to clear the said pool. At the time of opening chemicals were added. The first hour of cleaning has been conducted. The pool needs additional cleaning and renter does not want to take on the responsibility of the additional cost to get the pool swim ready. Once it is decided (the renter or the homeowner) as to who will be paying for the additional services and products, we will gladly render the service. A deposit will be required.
*** *** was contacted via email on July 15, at 12:that *** *** will inspect her pool on 7/or 7/ He will contact her regarding the repairs and the repair date
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Turner Pools is making no attempt to resolve my complaint. The pool cleaning rate as quoted WAS ACTUALLY (not what Turner's is saying) $95.00...there was absolutely no statement to suggest that additional cleanings would be necessary as the request for a quote stipulated "clean the pool and ready it for summer." I had a reasonable expectation to believe (and I relied upon) the quote that I received being both correct and COMPLETE vice "the first hour and $each additional hour" that Turner's is quoting now, after the service was already conducted.
Can Turner's provide proof that they quoted me the additional $each addition hour? Further can they prove that they conducted the service on my pool? Just as they are to 'trust' that their customers will pay their bill after 'services' rendered (which I have already done and have a signed receipt for), I am supposed to 'trust' that they completed the servicing Turner's is saying they completed, right? The fact is, I was not home at the time of the "servicing" and my pool looks like they didn't do anything to it to clean or get it ready for summer -- as was requestedI paid my bill to ensure I did not incur additional unethical charges, but I fully intend on disputing those charges in small claims court
"The chemicals needed to clear the pool are also an additional charge *** *** was contacted prior to the additional charges to clear and clean the said pool." -- I have made clear that I was led to believe otherwise when provided the quote from the Turner's Sales Rep. Otherwise, WHY WOULD I HAVE HIRED THEM?
"The pool water was not clear when the pool was opened and the pool needed a lot of attention." -- This is certainly not in dispute. My pool is in horrendous condition because Turner's gave me an incomplete quote that earned my business. They followed that up with incomplete service that calls in to question whether they actually even did what they are charging me for or not. I have pictures of the state of my pool immediately after their "cleaning" that I can provide to the Revdex.com
Bottom line: I wholeheartedly reject Turner's "offer made...to resolve this complaint" because it is neither an offer made, nor is it indicative of any effort made to resolve my complaint whatsoever
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Case #*** *** *** *** *** handles their warrantyThe Hedrick pool cover was shipped to *** *** for warrantyThe pool cover
was inspected by *** *** and an estimate for replacement was given because *** *** found UV damage and recommended replacement*** *** states that the safety cover was not repairable and the safety cover is no longer safe. Turner Pool is confused on the decimal point off statementNot sure what you mean. If you have any questions regarding this statement, I can be reached Ill *** *** ***
Let me start by saying DO NOT USE THIS COMPANY! They may seem too good to be true, well they are! I received a quote to replace a liner in my in ground poolThe quote was a couple dollars cheaper than any other quote I could find*** was helpful via email and we submitted our 50% depositI provided *** was a list of dates of availability and she choose the second to latest date I providedWe submitted our deposit on April 10th and set the install date for May 7th (weeks)On May 6th, I emailed *** to ensure what time the installers would arrive on May 7th as I have an infant and want to ensure he's situated while I meet with the installers*** called me back a couple hours later and left me a VM that the liner was not in, but she would be tracking it and it is scheduled to be in the following day - however if it's not in they would install on the 12thThat was NOT one of the avail dates I listed nor was a happy that I had arranged to be off work and planned my day around the liner being installedI emailed *** back and explained my unhappiness and questioned why the liner wasn't in as we had placed or order weeks ago I expected a call back or email later that dayIt never cameI called the following morning, the scheduled day of the install and left a messageI received a call back about an hour later from a gentlemen (name unknown)He said he was calling to tell me my liner wasn't in and they would install next TuesdayI explained that that was unacceptable and I had planned my day around the liner being installed (being off work = loss in salary) and that this is exactly what the complaints on the Revdex.com website say about Turner PoolsHe continued to tell my that "life's not fair" and 'well that's tough" and "you WILL NOT be receiving a discount" and then told me I was being "unreasonable" and "nasty" and promptly hung up on meI have done business with many companies from both sides of the street, but I HAVE NEVER spoke with anyone so condescending, rude and disrespectfulI called back and asked to speak with ***He stated she wasn't in and I explained that I don't know who he is, but I've been working with *** and I want to speak with herI also emailed *** about her rude employee or owner or whoever he is and expressed my dissatisfaction with his lack of customer serviceI'm awaiting a call or email backI can understand if they had to reschedule due to weather or a manufacturer defect in the liner or basically anything other than "well it's not here"And I had to initiate the call to them to check on the install; they could have called me a week ago and given me a heads up that the liner was pending shippingDO NOT USE THEM! READ THE Revdex.com AND TRUST THE COMPLAINTS YOU SEE ON THERE!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like Turner's Pool and Spa to acknowledged Julie's verbal agreement that there would be no further charge and for the follow up inspection
The pool has not leaked any further down than the round return where they claim their people fixed
All I am asking for now is that the $charge be rescinded
Regards,
*** ***
There was a manufacture defect in the said pool linerThe manufacture sent Turner'sPool and Spa, Inc., a replacement linerThe replacement liner has been installed and thepool installation is complete.If you have any questions regarding this statement, I can be reached at ***
***
Case #***
Turner's Pool and Spa, Inc., was contracted to open the pool and spa at ** *** *** *** *** on Friday, May 30, The pool and spa opening were
completedThe pump and filter were startedWe added pounds of pool shock and
ounces, of super algaecide
On June 2,2014, a Turner's Pool and Spa, technician returned to clean the pool for one hour as billedOur pool cleaning rates arc $the first hour and $each additional hour
On June 3, 2014, *** *** was contacted via email, that the said pool needs attention (backwashing as needed.), additional chemicals and additional cleaningDue to the fact, that this is rental property, Turner's Pool and Spa, needed to get authorization for the additional services needed to get the said pool swim readyWe also needed to know who would be responsible for payment of the additional services
On June 3,2014, we were informed by *** *** that he was on a budget
The pool located at ** *** *** *** *** needs to be backwashed as needed, additional chemicals and additional cleaning
If you have any questions regarding this statement, I can be reached at*** ***
***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Customer disagrees and has forwarded complaint to the VA District Attorney (Consumer Protection Office)Customer will also seek to have vendor added to the "do not do business with" list so U.Smilitary members in the DC area are aware of conduct that the customer considers unethicalCustomer reserves the right to file a small claims lawsuit and will do so after the DA's office advises it will not affect the DA proceedings
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference
to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the third email, They did finally email me on this day 07/15, the same day I filed a complaint to the Revdex.com, I am not saying I will not accept the offer but again this is the third email I have sent
asking for help and this is the only reply I have received in weeks, I want to see if the pool will be fixed, I want my pool fixed, Again they sent the email saying they are to come out next week 07-or 07-22 and asked me what time they may come, they may send an email giveing me a specific time but as of right now this hour they have not
I have had nothing but a problem and until it is fixed I will not change my complaint
Regards,
*** ***
Case #*** The owner, *** *** has been to the job site, located at ** *** ***Both owners, *** *** ***, have seen the
pictures that were taken by Mr***. We have corrected the issues that Mr*** shared with us in his dissatisfaction in May 2015. The said pool is over yea.rs old and the pool liner has been replaced several times due to holes in linerOver the year'sTurner Pools have patched several holes in the said liner for Mr*** due to punctures from the above ground pool wedding cake steps, that were installed by Mr***. On December 1, 2014, Mr*** came to Tumer Pools because all of the water had leaked out of his poolHe was informed by Julie Turner that he could not leave the aboveground pool empty over the winter months. Mr*** purchased the aboveground liner and installationTurner Pools installed the liner December 3, Mr*** had also mentioned that his pool liner was only 2 years oldThis pool liner had been installed prior to Turner Pools installing the said liner in December 2014. In the spring of 2015, when Mr*** uncovered his pool, the pool liner had come out of the trackAt that time, Mr*** informed Turner Pools that the liner had come out of track*** ***r, inspected the pool liner and a new liner was installedTurner Pools also supplied the water to fill the pool to operating level. The said pool bottom track had corroded over the years and Turner Pools replaced the bottom track at the request of Mr***. Turner Pools attempted to save the pool for Mr*** but in order to replace the bottom track, the pool wall had to be dissembled and erected againThe existin.g deck and wall no longer butted up the way it originally didMr*** was informed of this occurring and was in agreement with the consequences of the dissembling of the said pool by Mr. Turner and several of our staff. Mr*** stated that he was going to have his deck man do the adjusting to the deck. If you have any questions regarding this statement, I can be reached at *** *** ***. Sincerely, *** ** *** President
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no offer associated with the response letter from Turner's The problem with the pool line was not discovered due to the house being vacant at the time, and the unusual amount of rainfall during those monthsI find it unacceptable that Turner's will not honor or warranty their poor craftsmanship for monthsThis was clearly an improper or unsatisfactory repair of an issue that they were contracted to fixIf Turner's will not repair the failed job, then I will not be satisfiedI will not be recommending Turner's to anyone that I know, due to their apparent unreliabilityThe is no clear reason for the failure of the work, other than improper initial installation or repair
Regards,
*** ***
The flat fee is for a normal clean. There was no way for the business to know that this pool would require so much more attention. That additional time and chemicals would not be able to be included in that price because there is no way for the business to know that it needed until the pool is opened to service.
Case #[redacted] The pool located at [redacted], as of August 17, 2016, is not leaking at the leak repair that was done by our technician on Wednesday, August...
10, 2016. On August 10, we found a leak at the return fitting and fixed it. We were notified on August 16, 2016, that the pool water had leaked down again. On August 17, 2016, our technician inspected the return fitting from August 10, 2016, and found that area not to be a problem. He also looked for holes in the liner at that time and found no holes in liner. There is no charge for the inspection of the return wall fitting that was repaired on August 10, 2016. The said pool apparently have multiple leaks and additional troubleshooting is needed to locate the additional leak(s). There is a fee for additional troubleshooting, $95.00 per hour.
Case # [redacted] The pool located at [redacted] **, as of August 17, 2016, is not leaking at the leak repair that was done by our technician on Wednesday, August 10, On August 10, we found a leak at the return fitting and fixed itWe were notified on August 16, 2016, that the pool water had leaked down againOn August 17, 2016, our technician inspected the return fitting from August 10, 2016, and found that area not to be a problemHe also looked for holes in the liner at that time and found no holes in linerThere is no charge for the inspection of the return wall fitting that was repaired on August 10, The said pool apparently have multiple leaks and additional troubleshooting is needed to locate the additional leak(s)There is a fee for additional troubleshooting, $per hour
Case # [redacted] Turner’s Pool and Spa, Incoverhauled (replaced pump seal and bearings), a spa motor for [redacted] ***When [redacted] installed the motor on his spa, he notice a leak in the pump housing [redacted] contracted Turner’s Pool and Spa Turner’s pool and Spa offered to check the spa motor again at no charge, but [redacted] would have to return the spa motor to us [redacted] demanded that we come to his house and fix the pump motor leak [redacted] on May 8, returned the motor to our shop for evaluation The pump housing was replaced at no additional cost to the said homeownerThe homeowner picked up the spa motor on May 10, and also signed off that he had received his spa motor If you have any questions regarding this statement, I can be reached at [redacted] Sincerely, [redacted]
Turner's Pool and Spa, Inchas not done anything unethical The services that were paid for were provided
The appointment has been rescheduled The warranty company has given authorization to replace the filter grids The appointment to replace the filter grids has been scheduledThe filter grids have been replaced This job is complete
This company was used only because my home warranty company sent themThey then proceeded to lie to my home warranty company, [redacted] , about my pool pump being damaged before my contract date beganMy pool pump WAS NOT damaged before my contract beganWhen I contacted them they lied to me and pushed it all on [redacted] They also came to my home without letting me know when they were coming, trespassing on my property
The pool at the said address needs attention. Additional cleaning and chemicals. The pool cleaning rate is $95.00 the first hour and $65.00. Each additional hour. There is a charge for the additional chemicals needed to clear the said pool. At the time of opening chemicals were added. The first hour of cleaning has been conducted. The pool needs additional cleaning and renter does not want to take on the responsibility of the additional cost to get the pool swim ready. Once it is decided (the renter or the homeowner) as to who will be paying for the additional services and products, we will gladly render the service. A deposit will be required.
*** *** was contacted via email on July 15, at 12:that *** *** will inspect her pool on 7/or 7/ He will contact her regarding the repairs and the repair date
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Turner Pools is making no attempt to resolve my complaint. The pool cleaning rate as quoted WAS ACTUALLY (not what Turner's is saying) $95.00...there was absolutely no statement to suggest that additional cleanings would be necessary as the request for a quote stipulated "clean the pool and ready it for summer." I had a reasonable expectation to believe (and I relied upon) the quote that I received being both correct and COMPLETE vice "the first hour and $each additional hour" that Turner's is quoting now, after the service was already conducted.
Can Turner's provide proof that they quoted me the additional $each addition hour? Further can they prove that they conducted the service on my pool? Just as they are to 'trust' that their customers will pay their bill after 'services' rendered (which I have already done and have a signed receipt for), I am supposed to 'trust' that they completed the servicing Turner's is saying they completed, right? The fact is, I was not home at the time of the "servicing" and my pool looks like they didn't do anything to it to clean or get it ready for summer -- as was requestedI paid my bill to ensure I did not incur additional unethical charges, but I fully intend on disputing those charges in small claims court
"The chemicals needed to clear the pool are also an additional charge *** *** was contacted prior to the additional charges to clear and clean the said pool." -- I have made clear that I was led to believe otherwise when provided the quote from the Turner's Sales Rep. Otherwise, WHY WOULD I HAVE HIRED THEM?
"The pool water was not clear when the pool was opened and the pool needed a lot of attention." -- This is certainly not in dispute. My pool is in horrendous condition because Turner's gave me an incomplete quote that earned my business. They followed that up with incomplete service that calls in to question whether they actually even did what they are charging me for or not. I have pictures of the state of my pool immediately after their "cleaning" that I can provide to the Revdex.com
Bottom line: I wholeheartedly reject Turner's "offer made...to resolve this complaint" because it is neither an offer made, nor is it indicative of any effort made to resolve my complaint whatsoever
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Case #*** *** *** *** *** handles their warrantyThe Hedrick pool cover was shipped to *** *** for warrantyThe pool cover
was inspected by *** *** and an estimate for replacement was given because *** *** found UV damage and recommended replacement*** *** states that the safety cover was not repairable and the safety cover is no longer safe. Turner Pool is confused on the decimal point off statementNot sure what you mean. If you have any questions regarding this statement, I can be reached Ill *** *** ***
Let me start by saying DO NOT USE THIS COMPANY! They may seem too good to be true, well they are! I received a quote to replace a liner in my in ground poolThe quote was a couple dollars cheaper than any other quote I could find*** was helpful via email and we submitted our 50% depositI provided *** was a list of dates of availability and she choose the second to latest date I providedWe submitted our deposit on April 10th and set the install date for May 7th (weeks)On May 6th, I emailed *** to ensure what time the installers would arrive on May 7th as I have an infant and want to ensure he's situated while I meet with the installers*** called me back a couple hours later and left me a VM that the liner was not in, but she would be tracking it and it is scheduled to be in the following day - however if it's not in they would install on the 12thThat was NOT one of the avail dates I listed nor was a happy that I had arranged to be off work and planned my day around the liner being installedI emailed *** back and explained my unhappiness and questioned why the liner wasn't in as we had placed or order weeks ago I expected a call back or email later that dayIt never cameI called the following morning, the scheduled day of the install and left a messageI received a call back about an hour later from a gentlemen (name unknown)He said he was calling to tell me my liner wasn't in and they would install next TuesdayI explained that that was unacceptable and I had planned my day around the liner being installed (being off work = loss in salary) and that this is exactly what the complaints on the Revdex.com website say about Turner PoolsHe continued to tell my that "life's not fair" and 'well that's tough" and "you WILL NOT be receiving a discount" and then told me I was being "unreasonable" and "nasty" and promptly hung up on meI have done business with many companies from both sides of the street, but I HAVE NEVER spoke with anyone so condescending, rude and disrespectfulI called back and asked to speak with ***He stated she wasn't in and I explained that I don't know who he is, but I've been working with *** and I want to speak with herI also emailed *** about her rude employee or owner or whoever he is and expressed my dissatisfaction with his lack of customer serviceI'm awaiting a call or email backI can understand if they had to reschedule due to weather or a manufacturer defect in the liner or basically anything other than "well it's not here"And I had to initiate the call to them to check on the install; they could have called me a week ago and given me a heads up that the liner was pending shippingDO NOT USE THEM! READ THE Revdex.com AND TRUST THE COMPLAINTS YOU SEE ON THERE!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like Turner's Pool and Spa to acknowledged Julie's verbal agreement that there would be no further charge and for the follow up inspection
The pool has not leaked any further down than the round return where they claim their people fixed
All I am asking for now is that the $charge be rescinded
Regards,
*** ***
There was a manufacture defect in the said pool linerThe manufacture sent Turner'sPool and Spa, Inc., a replacement linerThe replacement liner has been installed and thepool installation is complete.If you have any questions regarding this statement, I can be reached at ***
***
Case #***
Turner's Pool and Spa, Inc., was contracted to open the pool and spa at ** *** *** *** *** on Friday, May 30, The pool and spa opening were
completedThe pump and filter were startedWe added pounds of pool shock and
ounces, of super algaecide
On June 2,2014, a Turner's Pool and Spa, technician returned to clean the pool for one hour as billedOur pool cleaning rates arc $the first hour and $each additional hour
On June 3, 2014, *** *** was contacted via email, that the said pool needs attention (backwashing as needed.), additional chemicals and additional cleaningDue to the fact, that this is rental property, Turner's Pool and Spa, needed to get authorization for the additional services needed to get the said pool swim readyWe also needed to know who would be responsible for payment of the additional services
On June 3,2014, we were informed by *** *** that he was on a budget
The pool located at ** *** *** *** *** needs to be backwashed as needed, additional chemicals and additional cleaning
If you have any questions regarding this statement, I can be reached at*** ***
***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Customer disagrees and has forwarded complaint to the VA District Attorney (Consumer Protection Office)Customer will also seek to have vendor added to the "do not do business with" list so U.Smilitary members in the DC area are aware of conduct that the customer considers unethicalCustomer reserves the right to file a small claims lawsuit and will do so after the DA's office advises it will not affect the DA proceedings
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference
to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the third email, They did finally email me on this day 07/15, the same day I filed a complaint to the Revdex.com, I am not saying I will not accept the offer but again this is the third email I have sent
asking for help and this is the only reply I have received in weeks, I want to see if the pool will be fixed, I want my pool fixed, Again they sent the email saying they are to come out next week 07-or 07-22 and asked me what time they may come, they may send an email giveing me a specific time but as of right now this hour they have not
I have had nothing but a problem and until it is fixed I will not change my complaint
Regards,
*** ***
Case #*** The owner, *** *** has been to the job site, located at ** *** ***Both owners, *** *** ***, have seen the
pictures that were taken by Mr***. We have corrected the issues that Mr*** shared with us in his dissatisfaction in May 2015. The said pool is over yea.rs old and the pool liner has been replaced several times due to holes in linerOver the year'sTurner Pools have patched several holes in the said liner for Mr*** due to punctures from the above ground pool wedding cake steps, that were installed by Mr***. On December 1, 2014, Mr*** came to Tumer Pools because all of the water had leaked out of his poolHe was informed by Julie Turner that he could not leave the aboveground pool empty over the winter months. Mr*** purchased the aboveground liner and installationTurner Pools installed the liner December 3, Mr*** had also mentioned that his pool liner was only 2 years oldThis pool liner had been installed prior to Turner Pools installing the said liner in December 2014. In the spring of 2015, when Mr*** uncovered his pool, the pool liner had come out of the trackAt that time, Mr*** informed Turner Pools that the liner had come out of track*** ***r, inspected the pool liner and a new liner was installedTurner Pools also supplied the water to fill the pool to operating level. The said pool bottom track had corroded over the years and Turner Pools replaced the bottom track at the request of Mr***. Turner Pools attempted to save the pool for Mr*** but in order to replace the bottom track, the pool wall had to be dissembled and erected againThe existin.g deck and wall no longer butted up the way it originally didMr*** was informed of this occurring and was in agreement with the consequences of the dissembling of the said pool by Mr. Turner and several of our staff. Mr*** stated that he was going to have his deck man do the adjusting to the deck. If you have any questions regarding this statement, I can be reached at *** *** ***. Sincerely, *** ** *** President
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no offer associated with the response letter from Turner's The problem with the pool line was not discovered due to the house being vacant at the time, and the unusual amount of rainfall during those monthsI find it unacceptable that Turner's will not honor or warranty their poor craftsmanship for monthsThis was clearly an improper or unsatisfactory repair of an issue that they were contracted to fixIf Turner's will not repair the failed job, then I will not be satisfiedI will not be recommending Turner's to anyone that I know, due to their apparent unreliabilityThe is no clear reason for the failure of the work, other than improper initial installation or repair
Regards,
*** ***
The flat fee is for a normal clean. There was no way for the business to know that this pool would require so much more attention. That additional time and chemicals would not be able to be included in that price because there is no way for the business to know that it needed until the pool is opened to service.
Case #[redacted] The pool located at [redacted], as of August 17, 2016, is not leaking at the leak repair that was done by our technician on Wednesday, August...
10, 2016. On August 10, we found a leak at the return fitting and fixed it. We were notified on August 16, 2016, that the pool water had leaked down again. On August 17, 2016, our technician inspected the return fitting from August 10, 2016, and found that area not to be a problem. He also looked for holes in the liner at that time and found no holes in liner. There is no charge for the inspection of the return wall fitting that was repaired on August 10, 2016. The said pool apparently have multiple leaks and additional troubleshooting is needed to locate the additional leak(s). There is a fee for additional troubleshooting, $95.00 per hour.