Everyday Auto Parts

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Ordered a part from here. UPS lost the part. Everyday Auto Parts was great! They shipped us another part and responded very quickly. My husband installed the part in 5 minutes saving us about $130. Great customer service. Will gladly order from them again.

November 6, 2016

My original communication to the company stated that the item did not include mounting hardware necessary to complete the installation. I also explained that the rectangular connector that was advertised on Ebay WAS NOT compatible with my vehicle, even though the compatibility was checked and verified on the company’s website prior to purchase. Now the part has failed, as I indicated to the company, but they say that the part was modified so they will not honor the warranty. What was modified was my having to spend $40.00 to have the wire harness “T” taped in order to bring power to the window. “T” taps are used commonly for this purpose and do not constitute a modification. I have checked other sellers and THEY ALL provide the proper connector so that the part IS TOTALLY COMPATIBLE with the vehicle. This company has falsely advertised that the part is compatible which is turned out not to be. It required the small “T” tap in order to make it work. Now, as I said earlier, the part has failed and they still refuse to honor the warranty. I have made a formal complaint with the Arizona Attorney General Consumer Fraud Division because of this. Here is the 2nd correspondence to the company: “The part installed in the vehicle has now FAILED. The window will not go up or down. The motor works, but the coiled spring has "sprung" AND NO LONGER FUNCTIONS AS DESIGNED. I need to return. Also, I filed an earlier complaint with the Arizona Attorney General because the original part advertised and received WAS NOT COMPATIBLE with my vehicle, even thought it was verified to be compatible on your website. All other sellers provide the necessary electrical socket which makes the install a seamless and simple installation. I had to pay $40.00 to have someone "T" tap the connection because you failed to provide the compatible electrical connector. Now, the entire component you sent out has failed and I would like a full and complete refund. Your original response to my complaint was rude and I didn't appreciate the tone of the email”.

I am asking for a total refund of money paid to this company who has falsely advertised compatibility with this product. How can you permit this practice to continue. It is a disgrace and illegal to advertise in this manner.

This was my 1st time using everydayautoparts. Fast delivery. Great customer service. The guy Micheal was very helpful with my purchase. Ive found my new place for auto parts. Great job guys! !