Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
It is our mission at the Jillian Michaels to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that
"Verdana","sans-serif"">Our records indicate that this consumer registered for a day free trial on 1/*/2016. The information on how to cancel your subscription is on our website under FAQ’s, in your confirmation email, and our phone number is on your credit card statement Our records also indicate regular logins to the online subscriptionA refund of $was issued on 5/**/and I issued an additional refund of $refunding the last charge on 4/**/in fullNo further refunds will be issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***
I have confirmed that as of today's date the email address mentioned was removed from Groups email community notifications as well as this email newsletters What to Expect Daily It appears that this email address was registered for the What to Expect Mobile AppIf customer receives any
more emails, they should email *** or *** and forward email they receivedWe have removed this account from our database, but that will not prevent someone from registering with that email address againIf customer has mobile app installed on their phone they should not login as this will prompt emailsThey should uninstall mobile app
This customer reqistered for a quarterly non-refundable program. The billing was turned off and an email sent to customer explaining they have access until 10/**/2015. Customer was sent an email on 8/** explaining it was not refundable in accordance with our terms of service.I made an...
exception today and issued a pro-rated refund of $32.00 to the customers credit card.Copy of email sent to customerHello, [redacted],Your account was addressed per your request on 8/**/2015, this is a copy of the email sent to you non that date.As you requested, I have turned off the automatic renewal for your Jillian Michaels Online account. You will have access to the website until 10/**/2015, but you will not be billed to continue. As explained in the terms of service, when you cancel, billing stops and no new charges will be billed to you. This plan is non-refundable. (If you have been receiving daily emails from us, emails will continue free of charge.)Also, we want to help you take further advantage of your program. We may be able to give you extra time to explore the site, answer any questions, or even offer you a discounted membership rate. If you would like to take us up on the offer for help, simply reply to this email or call us toll-free Monday through Friday at ###-###-#### anytime between 9 AM and 6 PM Eastern time and we will be happy to assist you. If you choose to return after your subscription expires, just log in at [redacted], and you'll be able to come back to all the same great features, in addition to our constantly updated information.Regards,LindaCustomer ServiceJillian Michaels Online
I have reviewed the subscription and made an exception with a full refund of the $52.00 charge. Below is the email I sent the consumer.
Hello, [redacted],
As you requested, your subscription to Jillian Michaels Online has been canceled and $52.00 plus any applicable sales tax refunded to...
your charge card, as explained in our Terms of Service. Please note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear.If at any time you would like to reinstate your membership, just log into [redacted] with your email address and password, and you will be given the option to update your information and renew. If you have any difficulty, please reply to this email, and we will be glad to process your renewal manually. We are constantly updating the site with new program information, new tips, and great features.
If you have any questions, please feel free to email us at [redacted].
Regards,
LisaCustomer Service[redacted] Online
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not authorize the additional charges on my credit card. Yes, I cancelled my account when I found that since January 2015, I have been charged a monthly fee of $49, which I did not authorize. I called the establishment and they told me there's nothing they can do and instead tried to broker a deal that would involve less money per month, which I declined. When I asked to speak with a supervisor, I was told that the supervisors had left for the day (at 2:33pm EST).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We sent the consumer an email notification in November 2014 that their billing plan was changing from $78.00 per quarter to $49.00 a month, effective January 2015 . The consumer contacted us to cancel subscription on 8/10/2015 and billing was turned off. On 8/**/15 we received a...
chargeback from credit card in the amount of $98.00. We issued a refund of $98.00 on 8/**/2015 and I made an exception with an additional refund of $98.00 on 8/**/15 as well in response to this complaint. Making the total ampount refunded $196.00 .I would also like to point out that the phone number to contact us to cancel appears on the consumers credit card next to the charges they received. They could have contacted us to cancel when they noticed the first monthly charge.
I have reviewed the subscription and issued requested a check be mailed in the full amount of $624.00. Here is a copy of the email sent to the customer on 5/**/2014.
Hello, [redacted],
As you requested, your subscription to Jillian Michaels Online has been canceled...
and a check request has been submitted to our accounting department to mail you a refund check in the amount of $624.00 . Please note that it will take 6-8 weeks for the check to arrive.
The check will be sent to this address below.
[redacted]
If you have any questions, please feel free to email us at [redacted].
We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you!
Regards,
[redacted]
We value your opinion and your time. Please take this one-minute customer satisfaction survey,
Or Click on this link: [redacted]
I have issued a refund in full and sent the customer this email.
Hello, [redacted],
As you requested, your subscription to [redacted] Online has been canceled and $52.00 plus any applicable sales tax refunded to your charge card, as explained in our Terms...
of Service. Please note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear.
If at any time you would like to reinstate your membership, just log into www.[redacted].com with your email address and password, and you will be given the option to update your information and renew. If you have any difficulty, please reply to this email, and we will be glad to process your renewal manually. We are constantly updating the site with new program information, new tips, and great features.
If you have any questions, please feel free to email us at [redacted].com.
We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you!
Regards,
[redacted]
Customer Service
[redacted] Online
We value your opinion and your time. Please take this one-minute customer satisfaction survey,
Or Click on this [redacted]
I checked the subscription under the email address provided. Our records indicate the customer registered for a free week, then billing quarterly at $52.00 per quarter ( $4.00 per week ) Here is the link :...
[redacted] . I have also included TOS.*The [redacted] Diet Online is yours FREE for 7 days! You will not be charged during your 7 day free trial period. However, valid payment information is required. If you're happy with your online membership, do nothing. Your service will continue uninterrupted, and you will be enrolled under our standard membership agreement. Online standard membership is just $4 a week, billed in advance quarterly ($52 at the beginning of each 13 week subscription period). The charge will be applied to the same account you provide at sign-up. Your standard membership will continue uninterrupted until you cancel and will automatically renew at the end of each quarter for $52 or the then-current fee if the fee changes. You may cancel before your free trial ends at no charge. You may also cancel renewal of your standard membership at any time prior to the beginning of a new subscription period and you will continue to have access to your account for the remainder of your current term. Please see our Terms of Use if you have any questions or wish to cancel. I have read and agree to the Terms of Use and Billing Policy above. I have cancelled the subscription and issued a frefund of $52.00.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never ever signed up for anything, no membership, never downloaded an app etc. So, this leads me to believe that someone signed up and ACCIDENTALLY used my email address... and they may continue to sign in to their webapp that they have downloaded which, from your response, will start all of the emails again. I need to be removed perminately... I do not ever want an account. Anything associated with my email needs to be blocked, closed, and the key thrown away. I promise you, I do not want your service... so please figure out a way to ensure I never receive another email... regardless if someone tries to use my email address.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
It is our mission at the Jillian Michaels Online program to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that.
Our terms are clear, transparent and applicable to everyone who elects to become a...
member of our online program. I have included the link : [redacted] to the offer in which this customer registered. You will see in the terms that it explained that you are billed quarterly until you contact us to cancel .This information was also in your confirmation email sent to the customer on 4/**/2013 , and the next billing date was posted on your online subscription . We also include our customer service phone number on the customer’s credit card statement to contact us to cancel.
Here are the displayed terms at registration that also requires the customer to check a box stating they have agreed and read the terms .
*Jillian’s Master Your Metabolism Cookbook is yours FREE! All you pay is $4.95 shipping and handling. You will also gain free access to Jillian Michaels’ customized Web site and online advice for 14 days. Your online access will continue uninterrupted, and you will be enrolled under our standard membership agreement. Online membership is just $4 a week, billed quarterly (every 13 weeks). The charge will be applied to the same account you provide at sign-up. You may cancel before your free trial ends at no charge. If you choose to continue, your quarterly membership will be automatically renewed after each term. You may cancel your membership at any time. When you cancel, billing stops immediately and no new charges will be billed to you. You will continue to have access to your account for the remainder of your term.
I have read and agree to the Terms of Service and Billing Policy.
Our records also indicate that the customer has logged into the subscription multiple times throughout 2013 into 2014. The customer contacted us to cancel on 5/**/2014 and a refund of $52.00 was issued. I also made an exception with an additional refund of $52.00 today. No further refunds will be issued.
Regards,
[redacted]
This customer registered on 1/**/2015 for a quarterly subscription under the following terms.
*Jillian Michaels’ online program is just $5 a week, billed in advance quarterly ($65 at the beginning of each 13 week subscription period). You will be charged when you subscribe and...
at the beginning of each following quarter. The charge will be applied to the same account you provide at sign-up. Your standard membership will continue uninterrupted and will automatically renew each quarter for $65 or the then-current fee if the fee changes. You may also cancel renewal of your standard membership at any time prior to the beginning of a new subscription period and you will continue to have access to your account for the remainder of your current term. Please see our Terms of Use if you have any questions or wish to cancel. I have read and agree to the Terms of Use and Billing Policy above.
We sent the following email in February that the billing terms were changing from $65.00 per quarter to $49.00 per month.
Important change to Jillian Michaels online billing terms We strive to provide our valued customers with a deep digital experience that keeps your busy lifestyle and health goals in mind. Now, our popular iOS and Android apps are fully integrated with the online program you currently enjoy. This enhancement allows you full access to all of the Jillian Michaels features you love — 24 hours a day, 7 days a week, wherever you go. As a result of these new features, beginning on March **, 2015, your membership fees for the Jillian Michaels online program will be increased to $49 per month, billed in advance at the beginning of each monthly membership term. If you're happy with your online membership, do nothing and your membership will continue at the new rate. You may cancel renewal of your standard membership at any time prior to the beginning of each monthly membership period and you will continue to have access to your account for the remainder of your current term. If you have any questions or wish to cancel, simply call us at ###-###-####, Monday through Friday, 9 a.m. to 6 p.m. Eastern Time. Please keep in mind that your membership will be automatically renewed unless you contact us. Please keep this email for your records. Continue to enjoy all of the benefits you love: A day-by-day program based on your body type, lifestyle, and goals12 interactive online tools to help you stay on track24/7 access to the Jillian Michaels communityRegular challenges and contests to keep you motivated and focusediPhone and Android apps that offer one-on-one training wherever you goReal solutions for weight loss — with Jillian cheering you on every step of the way
These charges have been on the consumers credit card with the customer service phone number. The consumer did not contact us to cancel until 11/**/2015 . At that time we turned off the billing. I have made an exception and issued a refund of $197.00 which is the difference between the quarterly billing and monthly billing .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I have reviewed this customers account and made an exception in their situation regarding our Terms of Service and issued a refund of the $65.00 charge.
Here is a copy of the email that was sent to the customer on 7/**/14.
Hello, [redacted],
In response to your...
Revdex.com inquiry, I have made an exception in your situation . You subscription to Jillian Michaels Online has been canceled and $65.00 plus any applicable sales tax refunded to your charge card, as explained in our Terms of Service. Please note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear.
If you have any questions, please feel free to email us at [redacted].
We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you!
This customer emailed to unsubscribe on 9/**/14 and was sent the following email . The customer had an online subscription in which she registered for community groups and was getting email notifications. I have taken the action to remove customer.
Sep **, 2014
/>
Re: Can't unsubscribe [#[redacted]]
Hello,
Thank you for contacting us. To make changes to your newsletter subscriptions the following link will allow you to request an access email:
[redacted]
Once you have sent your request, check for an email from [redacted], remember to check your spam folder if you do not see it in your inbox.
The link provided in that email will direct you to a management page where the newsletters you are subscribed to as well as others available will be displayed, this link is good for 24 hours only.
To unsubscribe from newsletters click the gray “X”, and remove the check box at the bottom for special emails, then click the blue “Update Subscription” button at the bottom which activates as soon as you make a change, this step is crucial for locking your changes in. Then please allow 24-48 hours for your changes to take effect.
If you are adding subscriptions, click the blue “+” next to desired newsletters and also click “Update Subscription”.
To unsubscribe from a message board forum, go to any message board on the site and click on any thread. At the top of the thread, please locate the My Preferences button. Click on My Preferences to be redirected to the message board preferences page. Uncheck the forums from which you no longer wish to receive updates.
If you wish to receive your free newsletters at a different address, simply unsubscribe all the newsletters for your old address and then return to the first link above to subscribe under the new one.
I hope this helps.
If you are emailing to cancel your paid subscription, please cal[redacted] and one of our Customer Service Representatives will handle your request.
Thanks,
The Customer Service Team
What to Expect
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
It is our mission at the Jillian Michaels to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that
"Verdana","sans-serif"">Our records indicate that this consumer registered for a day free trial on 1/*/2016. The information on how to cancel your subscription is on our website under FAQ’s, in your confirmation email, and our phone number is on your credit card statement Our records also indicate regular logins to the online subscriptionA refund of $was issued on 5/**/and I issued an additional refund of $refunding the last charge on 4/**/in fullNo further refunds will be issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***
I have confirmed that as of today's date the email address mentioned was removed from Groups email community notifications as well as this email newsletters What to Expect Daily It appears that this email address was registered for the What to Expect Mobile AppIf customer receives any
more emails, they should email *** or *** and forward email they receivedWe have removed this account from our database, but that will not prevent someone from registering with that email address againIf customer has mobile app installed on their phone they should not login as this will prompt emailsThey should uninstall mobile app
This customer reqistered for a quarterly non-refundable program. The billing was turned off and an email sent to customer explaining they have access until 10/**/2015. Customer was sent an email on 8/** explaining it was not refundable in accordance with our terms of service.I made an...
exception today and issued a pro-rated refund of $32.00 to the customers credit card.Copy of email sent to customerHello, [redacted],Your account was addressed per your request on 8/**/2015, this is a copy of the email sent to you non that date.As you requested, I have turned off the automatic renewal for your Jillian Michaels Online account. You will have access to the website until 10/**/2015, but you will not be billed to continue. As explained in the terms of service, when you cancel, billing stops and no new charges will be billed to you. This plan is non-refundable. (If you have been receiving daily emails from us, emails will continue free of charge.)Also, we want to help you take further advantage of your program. We may be able to give you extra time to explore the site, answer any questions, or even offer you a discounted membership rate. If you would like to take us up on the offer for help, simply reply to this email or call us toll-free Monday through Friday at ###-###-#### anytime between 9 AM and 6 PM Eastern time and we will be happy to assist you. If you choose to return after your subscription expires, just log in at [redacted], and you'll be able to come back to all the same great features, in addition to our constantly updated information.Regards,LindaCustomer ServiceJillian Michaels Online
I have reviewed the subscription and made an exception with a full refund of the $52.00 charge. Below is the email I sent the consumer.
Hello, [redacted],
As you requested, your subscription to Jillian Michaels Online has been canceled and $52.00 plus any applicable sales tax refunded to...
your charge card, as explained in our Terms of Service. Please note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear.If at any time you would like to reinstate your membership, just log into [redacted] with your email address and password, and you will be given the option to update your information and renew. If you have any difficulty, please reply to this email, and we will be glad to process your renewal manually. We are constantly updating the site with new program information, new tips, and great features.
If you have any questions, please feel free to email us at [redacted].
Regards,
LisaCustomer Service[redacted] Online
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not authorize the additional charges on my credit card. Yes, I cancelled my account when I found that since January 2015, I have been charged a monthly fee of $49, which I did not authorize. I called the establishment and they told me there's nothing they can do and instead tried to broker a deal that would involve less money per month, which I declined. When I asked to speak with a supervisor, I was told that the supervisors had left for the day (at 2:33pm EST).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We sent the consumer an email notification in November 2014 that their billing plan was changing from $78.00 per quarter to $49.00 a month, effective January 2015 . The consumer contacted us to cancel subscription on 8/10/2015 and billing was turned off. On 8/**/15 we received a...
chargeback from credit card in the amount of $98.00. We issued a refund of $98.00 on 8/**/2015 and I made an exception with an additional refund of $98.00 on 8/**/15 as well in response to this complaint. Making the total ampount refunded $196.00 .I would also like to point out that the phone number to contact us to cancel appears on the consumers credit card next to the charges they received. They could have contacted us to cancel when they noticed the first monthly charge.
I have reviewed the subscription and issued requested a check be mailed in the full amount of $624.00. Here is a copy of the email sent to the customer on 5/**/2014.
Hello, [redacted],
As you requested, your subscription to Jillian Michaels Online has been canceled...
and a check request has been submitted to our accounting department to mail you a refund check in the amount of $624.00 . Please note that it will take 6-8 weeks for the check to arrive.
The check will be sent to this address below.
[redacted]
If you have any questions, please feel free to email us at [redacted].
We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you!
Regards,
[redacted]
We value your opinion and your time. Please take this one-minute customer satisfaction survey,
Or Click on this link: [redacted]
I have issued a refund in full and sent the customer this email.
Hello, [redacted],
As you requested, your subscription to [redacted] Online has been canceled and $52.00 plus any applicable sales tax refunded to your charge card, as explained in our Terms...
of Service. Please note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear.
If at any time you would like to reinstate your membership, just log into www.[redacted].com with your email address and password, and you will be given the option to update your information and renew. If you have any difficulty, please reply to this email, and we will be glad to process your renewal manually. We are constantly updating the site with new program information, new tips, and great features.
If you have any questions, please feel free to email us at [redacted].com.
We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you!
Regards,
[redacted]
Customer Service
[redacted] Online
We value your opinion and your time. Please take this one-minute customer satisfaction survey,
Or Click on this [redacted]
I checked the subscription under the email address provided. Our records indicate the customer registered for a free week, then billing quarterly at $52.00 per quarter ( $4.00 per week ) Here is the link :...
[redacted] . I have also included TOS.*The [redacted] Diet Online is yours FREE for 7 days! You will not be charged during your 7 day free trial period. However, valid payment information is required. If you're happy with your online membership, do nothing. Your service will continue uninterrupted, and you will be enrolled under our standard membership agreement. Online standard membership is just $4 a week, billed in advance quarterly ($52 at the beginning of each 13 week subscription period). The charge will be applied to the same account you provide at sign-up. Your standard membership will continue uninterrupted until you cancel and will automatically renew at the end of each quarter for $52 or the then-current fee if the fee changes. You may cancel before your free trial ends at no charge. You may also cancel renewal of your standard membership at any time prior to the beginning of a new subscription period and you will continue to have access to your account for the remainder of your current term. Please see our Terms of Use if you have any questions or wish to cancel. I have read and agree to the Terms of Use and Billing Policy above. I have cancelled the subscription and issued a frefund of $52.00.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never ever signed up for anything, no membership, never downloaded an app etc. So, this leads me to believe that someone signed up and ACCIDENTALLY used my email address... and they may continue to sign in to their webapp that they have downloaded which, from your response, will start all of the emails again. I need to be removed perminately... I do not ever want an account. Anything associated with my email needs to be blocked, closed, and the key thrown away. I promise you, I do not want your service... so please figure out a way to ensure I never receive another email... regardless if someone tries to use my email address.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
It is our mission at the Jillian Michaels Online program to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that.
Our terms are clear, transparent and applicable to everyone who elects to become a...
member of our online program. I have included the link : [redacted] to the offer in which this customer registered. You will see in the terms that it explained that you are billed quarterly until you contact us to cancel .This information was also in your confirmation email sent to the customer on 4/**/2013 , and the next billing date was posted on your online subscription . We also include our customer service phone number on the customer’s credit card statement to contact us to cancel.
Here are the displayed terms at registration that also requires the customer to check a box stating they have agreed and read the terms .
*Jillian’s Master Your Metabolism Cookbook is yours FREE! All you pay is $4.95 shipping and handling. You will also gain free access to Jillian Michaels’ customized Web site and online advice for 14 days. Your online access will continue uninterrupted, and you will be enrolled under our standard membership agreement. Online membership is just $4 a week, billed quarterly (every 13 weeks). The charge will be applied to the same account you provide at sign-up. You may cancel before your free trial ends at no charge. If you choose to continue, your quarterly membership will be automatically renewed after each term. You may cancel your membership at any time. When you cancel, billing stops immediately and no new charges will be billed to you. You will continue to have access to your account for the remainder of your term.
I have read and agree to the Terms of Service and Billing Policy.
Our records also indicate that the customer has logged into the subscription multiple times throughout 2013 into 2014. The customer contacted us to cancel on 5/**/2014 and a refund of $52.00 was issued. I also made an exception with an additional refund of $52.00 today. No further refunds will be issued.
Regards,
[redacted]
This customer registered on 1/**/2015 for a quarterly subscription under the following terms.
*Jillian Michaels’ online program is just $5 a week, billed in advance quarterly ($65 at the beginning of each 13 week subscription period). You will be charged when you subscribe and...
at the beginning of each following quarter. The charge will be applied to the same account you provide at sign-up. Your standard membership will continue uninterrupted and will automatically renew each quarter for $65 or the then-current fee if the fee changes. You may also cancel renewal of your standard membership at any time prior to the beginning of a new subscription period and you will continue to have access to your account for the remainder of your current term. Please see our Terms of Use if you have any questions or wish to cancel. I have read and agree to the Terms of Use and Billing Policy above.
We sent the following email in February that the billing terms were changing from $65.00 per quarter to $49.00 per month.
Important change to Jillian Michaels online billing terms We strive to provide our valued customers with a deep digital experience that keeps your busy lifestyle and health goals in mind. Now, our popular iOS and Android apps are fully integrated with the online program you currently enjoy. This enhancement allows you full access to all of the Jillian Michaels features you love — 24 hours a day, 7 days a week, wherever you go. As a result of these new features, beginning on March **, 2015, your membership fees for the Jillian Michaels online program will be increased to $49 per month, billed in advance at the beginning of each monthly membership term. If you're happy with your online membership, do nothing and your membership will continue at the new rate. You may cancel renewal of your standard membership at any time prior to the beginning of each monthly membership period and you will continue to have access to your account for the remainder of your current term. If you have any questions or wish to cancel, simply call us at ###-###-####, Monday through Friday, 9 a.m. to 6 p.m. Eastern Time. Please keep in mind that your membership will be automatically renewed unless you contact us. Please keep this email for your records. Continue to enjoy all of the benefits you love: A day-by-day program based on your body type, lifestyle, and goals12 interactive online tools to help you stay on track24/7 access to the Jillian Michaels communityRegular challenges and contests to keep you motivated and focusediPhone and Android apps that offer one-on-one training wherever you goReal solutions for weight loss — with Jillian cheering you on every step of the way
These charges have been on the consumers credit card with the customer service phone number. The consumer did not contact us to cancel until 11/**/2015 . At that time we turned off the billing. I have made an exception and issued a refund of $197.00 which is the difference between the quarterly billing and monthly billing .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I have reviewed this customers account and made an exception in their situation regarding our Terms of Service and issued a refund of the $65.00 charge.
Here is a copy of the email that was sent to the customer on 7/**/14.
Hello, [redacted],
In response to your...
Revdex.com inquiry, I have made an exception in your situation . You subscription to Jillian Michaels Online has been canceled and $65.00 plus any applicable sales tax refunded to your charge card, as explained in our Terms of Service. Please note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear.
If you have any questions, please feel free to email us at [redacted].
We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you!
Regards,
[redacted]
This customer emailed to unsubscribe on 9/**/14 and was sent the following email . The customer had an online subscription in which she registered for community groups and was getting email notifications. I have taken the action to remove customer.
Sep **, 2014
/>
Re: Can't unsubscribe [#[redacted]]
Hello,
Thank you for contacting us. To make changes to your newsletter subscriptions the following link will allow you to request an access email:
[redacted]
Once you have sent your request, check for an email from [redacted], remember to check your spam folder if you do not see it in your inbox.
The link provided in that email will direct you to a management page where the newsletters you are subscribed to as well as others available will be displayed, this link is good for 24 hours only.
To unsubscribe from newsletters click the gray “X”, and remove the check box at the bottom for special emails, then click the blue “Update Subscription” button at the bottom which activates as soon as you make a change, this step is crucial for locking your changes in. Then please allow 24-48 hours for your changes to take effect.
If you are adding subscriptions, click the blue “+” next to desired newsletters and also click “Update Subscription”.
To unsubscribe from a message board forum, go to any message board on the site and click on any thread. At the top of the thread, please locate the My Preferences button. Click on My Preferences to be redirected to the message board preferences page. Uncheck the forums from which you no longer wish to receive updates.
If you wish to receive your free newsletters at a different address, simply unsubscribe all the newsletters for your old address and then return to the first link above to subscribe under the new one.
I hope this helps.
If you are emailing to cancel your paid subscription, please cal[redacted] and one of our Customer Service Representatives will handle your request.
Thanks,
The Customer Service Team
What to Expect
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]