I have reviewed this consumers complaint . It is our mission at the South Beach Diet Online program to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that.
Our terms are clear, transparent and applicable...
to everyone who elects to become a member of our online program .
I have included the link [redacted]offer in which the consumer registered. this information is also in the confirmation email that was sent to the customer on 3/**/2014.
Here is the terms of service that are displayed at registration.
*The South Beach Diet Online is yours FREE for 7 days! You will not be charged during your free trial period. If you're happy with your online membership, do nothing. Your service will continue uninterrupted, and you will be enrolled under our standard membership agreement. Online membership is just $4 a week, billed quarterly (every 13 weeks). The charge will be applied to the same account you provide at sign-up. You may cancel before your free trial ends at no charge. If you choose to continue, your quarterly membership will be automatically renewed after each term. You may cancel your membership at any time. When you cancel, billing stops immediately and no new charges will be billed to you. You will continue to have access to your account for the remainder of your term.
I have made an exception in this consumers situation with a refund of $48.00 back to the credit card. I have also sent the consumer a confirmation email regarding the refund.
Security Note: For your privacy, all your confidential information is automatically encrypted for transit with a 128-bit SSL protocol, and resides on servers behind an electronic firewall.
An exception was already made in your situation with a refund of $104.00 to your charge card on 2/**/2013
I have reviewed this consumers complaint . It is our mission at the South Beach Diet Online program to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that.
Our terms are clear, transparent and applicable...
to everyone who elects to become a member of our online program .
I have included the link [redacted]offer in which the consumer registered. this information is also in the confirmation email that was sent to the customer on 3/**/2014.
Here is the terms of service that are displayed at registration.
*The South Beach Diet Online is yours FREE for 7 days! You will not be charged during your free trial period. If you're happy with your online membership, do nothing. Your service will continue uninterrupted, and you will be enrolled under our standard membership agreement. Online membership is just $4 a week, billed quarterly (every 13 weeks). The charge will be applied to the same account you provide at sign-up. You may cancel before your free trial ends at no charge. If you choose to continue, your quarterly membership will be automatically renewed after each term. You may cancel your membership at any time. When you cancel, billing stops immediately and no new charges will be billed to you. You will continue to have access to your account for the remainder of your term.
I have made an exception in this consumers situation with a refund of $48.00 back to the credit card. I have also sent the consumer a confirmation email regarding the refund.
Security Note: For your privacy, all your confidential information is automatically encrypted for transit with a 128-bit SSL protocol, and resides on servers behind an electronic firewall.
An exception was already made in your situation with a refund of $104.00 to your charge card on 2/**/2013