Everykey, Inc.

Hello,We have responded to the customer's call and emailsOur latest communication provided the customer with instructions on how to return the order for a return, which is the customer's desired resolutionPlease see the attachment that shows the email we sent to the customer about returning
their order

Hello,In response to the customer's claims, we have responded to the customer's emails in a timely manner, in fact we did so on the same day that customer also reached out, March 13thThe customer filed this complaint before even emailing our support for assistance, which is not fair to our
companyIn addition, we provided the customer with detailed instructions on how to setup and use our product, proven by the following excerpt from our emails we have sent."We apologize if this is not clear but the following setup page does provide instructions on setup https://everykey.com/setupAfter setting up your Everykey with your devices and getting the Everykey browser extension for the browser that you use on your desktop, when you navigate to a website and login by typing your password, you will be prompted with a Window asking if you would like Everykey to remember the passwordIf you say yes, the next time you navigate to that website, a window will pop up asking if you would like Everykey to sign you into this accountIf you select the account you want Everykey to sign you into, it will automatically input your credentials and sign you in.If you would like Everykey to generate a password for an online account, you can create a new account and you will be prompted by a window asking if you would like Everykey to generate a password for this accountThis is the same experience if you are resetting a password for an account and want Everykey to generate the password."In addition, when the customer shared that they were still displeased with our product, we provided them with instructions on how to return the product for a refundAn excerpt from the email attachment demonstrating this can be seen in the following text:"To be eligible for a return, your item must be unused and in the same condition in which you received itIf you have used your Everykey, please factory reset your Everykey before returning itYou can factory reset your key by holding down the button until both the red and blue lights are on at the same timeOnce both lights are on, press the button twice. It must also be in the original packagingYou are responsible for shipping and handling costs involved with returning items to Everykey.To submit a return request, please provide us with a list of the items you are returning along with your receipt number and the last four digits of the credit card number you used to place the order. We will then provide you with your RMA number (Return Merchandise Authorization number) and further instructions on how to return your order."We have provided the customer with the necessary information on how to return their product and receive a refundThank you

I am writing to address Complaint ID *** The customer had written to our support mail on June 12, 2017, and we responded on June 13, 2017, the day after the email was sent to address the customers concerns and attempt to come to a resolutionThe customer went ahead and filed a complaint,
although we had responded and attempted to solve the problem via emailWe were able to get in contact with the customer over the phone on June 22, and informed them of the updated delivery date, and received confirmation that they would wait for the product to be deliveredThe situation has been resolved between Everykey and the customer.If you have any other questions please let us know. Best, Daniel T***Chief Relations OfficerEverykey, Inc

Revdex.com,I am happy to report EverKey agreed to ship my product order out in first wavePlease close my case at this time. Thank you!Respectfully,*** ***

*** ***11:AM (minutes ago)to me Hello *** Thank you for your message. Yes, I finally received my money back, thanks to your intervention. Thank you very much. Kind regards *** ***

The customer claims that "My main issue was the after installing in iOS it made my computer logoff after a few minutes of use." This does not make sense, because iOS is an operating system that runs on mobile phones and tablets, not computersIn addition, when the customer claimed they were
struggling with understanding how to make the product wok, we offered troubleshooting adviceThe customer's comment "I have requested a refund and they flat out refuse to give me my money back." Is false, we provided the customer with instructions on how to return the product and receive a refund on February 13, 2018, twenty days before the customer filed a complaint, please see the attached conversation between the customer and our agent supporting this claim

Hello, We have responded to the customer and after explaining the situation of being a preorder product and that we estimate that the order would be delivered later this month, the customer still opted to return the productWe began the refund process and shared with the customer that the
refund process was underwayAttached is the email confirmation along with the confirmation that the refund process is underway

Hello,We had initiated the refund for the customer's pre-order, and if the customer has not yet received their refund, they should be within the next few daysWe have done what is necessary on our end to process the refund for the customerAttached is the refund confirmation that was also sent to
the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf the refunds are actually received, I will consider this complaint closed
Regards,
*** ***

Hello,We have corresponded with the customerThe customer was a crowdfunding backer for our Indiegogo campaignBackers of such campaigns are informed that delays can occur when bringing a new idea to lifeWe informed the customer the their refund was being processed, and they should be receiving
the refund shortlyHere is the documentation of the refund and email sent to the customerThis issue should be resolved

*** ***11:AM (minutes ago)to me Hello *** Thank you for your message. Yes, I finally received my money back, thanks to your intervention. Thank you very much. Kind regards *** ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
Jose R***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf the refunds are actually received, I will consider this complaint closed
Regards,
*** ***

Hello,We have responded to the customer's inquiries via emailIn addition we have emailed the customer instructions on how to return the Everykey and called and left the customer a voicemailThe customer acknowledges these instructions in the correspondence as wellThe customer is made aware of
what they must do for returning and to receive a refundPlease see the attached correspondence

Hello,We have processed the customers' refunds for the orders that were placedAttached are the refund confirmationsIf the customer has not already received refunds for the orders, they should be soon.

Hello,We have corresponded with the customer, and are working to come to a solution to the complaintAttached is our message to the customer

Hello,We have made contact with the customer and been told that so long as we are able to deliver at some point in January, they are willing to keep their order on fileWe are working to deliver the customer's order in January, so we believe that this issue is resolvedYou can see the attached
email communications.

Hello,We have contacted the customer and informed them that we will be able to ship their item by the end of DecemberThey confirmed that they found this resolution acceptable, so we consider this complaint addressed and solvedPlease see the attached correspondence supporting our claim

Hello, We have made contact with the customer and shared the refund has been processedWe have also provided a receipt to show that the refund process took placeWe believe this issue is resolved

This business response was received by Revdex.com via email.Hello ***,We had reached out to the customer in an attempt to resolve this issue and provide clarification on our shipping process and received no responseAs a result, as indicated in the complaint the customer desired a refundWe have
initiated the refund for the customer, and we believe this issue is resolvedAttached is our conversation with the customer sharing the situation, along with the receipt associated with the refundThank you!Best,*** ***
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