Everykey, Inc.

Revdex.com,I am happy to report EverKey agreed to ship my product order out in first wavePlease close my case at this time. Thank you!Respectfully,*** ***

This business response was received by Revdex.com via email.I am writing on behalf of Everykey to address the customer's complaintWe have been in constant contact with the customer, and are fully willing to provide the customer with a refund, as the customer was not willing to wait a few more weeks for
the product to be deliveredThis was communicated and the customer still insisted on a refund, as a result we initiated the refund and the customer should be receiving the refund shortlyAttached is the refund receipt, which has been sent to the customer as wellWe believe this issue has been resolved.Best,Daniel T*** *** *** *** Everykey Inc. *** *** ***
*** ** ***
** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This consumer response was received by Revdex.com via email and is a copy/paste.]Once the refund clears I will have *** with the Revdex.com release the complaint
Regards,
*** ***

I am writing to address Complaint ID *** The customer had written to our support mail on June 12, 2017, and we responded on June 13, 2017, the day after the email was sent to address the customers concerns and attempt to come to a resolutionThe customer went ahead and filed a complaint,
although we had responded and attempted to solve the problem via emailWe were able to get in contact with the customer over the phone on June 22, and informed them of the updated delivery date, and received confirmation that they would wait for the product to be deliveredThe situation has been resolved between Everykey and the customer.If you have any other questions please let us know. Best, Daniel T***Chief Relations OfficerEverykey, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There lies the problem The COMPANY holds your refund until they test it in their labs and make the decision that there is nothing wrong with the product They are not installing the device on my equipment in my enviornment so therefore they are not qualified to say whether it works on my systems or not The company is also decietful in that they erase all negative reviews and complaints from their online sites I have watched my complaint and other negative reviews vanish from their advertisements and facebook page within minutes of being posted However if you read the reviews at the Apple Store for the Everykey app that you have to have to make the device work you see the real story The majority of people downloading the app share the same experience I am having! It does not work with my devices
Regards,
*** *** *

Hello,We have spoken with the customer and initiated his refund as a result of not being able to complete the delivery in the desired timeframePlease see his refund processing receipt attached to this message

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There lies the problem The COMPANY holds your refund until they test it in their labs and make the decision that there is nothing wrong with the product They are not installing the device on my equipment in my enviornment so therefore they are not qualified to say whether it works on my systems or not The company is also decietful in that they erase all negative reviews and complaints from their online sites I have watched my complaint and other negative reviews vanish from their advertisements and facebook page within minutes of being posted However if you read the reviews at the Apple Store for the Everykey app that you have to have to make the device work you see the real story The majority of people downloading the app share the same experience I am having! It does not work with my devices
Regards,
*** *** *

Hello,We have corresponded with the customer via email, shared that we are a startup company, and that we are working to deliver the customer's order shortlyAs the customer's desired settlement was to receive their order, which we have been working diligently to do, we reiterated that we are a
startup company with every intention of delivering the customers' orderWe are working to send the customer's survey very soon, which will allow the customer to update their most recent information including shipping address, and once we have received the completed survey we will ship to the customerThe customer also agreed to remove their complaint once they receive their orderPlease see attached correspondence with the customer

We have responded to the customer, so when the customer says that our customer service does not respond, this is not trueWe also shared that refunds can take up to days, and the customer requested the refund on October 24, 2017, so we are still well within the time frame of our policy of
providing the customer with a refundWe have initiated the refund, and the customer should be receiving their funds shortlyAttached is our correspondence with the customer, along with information showing the refund is going throughThank you for your help in this matter!

Hello,We have reached out to the customer regarding their complaint and have shared that the refund is being processed from our endAttached is our communication with the customer along with a receipt showing the refund process taking place

Hello,We have corresponded with the customer, and are working to come to a solution to the complaintAttached is our message to the customer.

Hello, We have responded to the customer and after explaining the situation of being a preorder product and that we estimate that the order would be delivered later this month, the customer still opted to return the productWe began the refund process and shared with the customer that the
refund process was underwayAttached is the email confirmation along with the confirmation that the refund process is underway

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We have responded to the customer's inquiries via emailIn addition we have emailed the customer instructions on how to return the Everykey and called and left the customer a voicemailThe customer acknowledges these instructions in the correspondence as wellThe customer is made aware of
what they must do for returning and to receive a refundPlease see the attached correspondence

This business response was received by Revdex.com via email.Hello ***,We had reached out to the customer in an attempt to resolve this issue and provide clarification on our shipping process and received no responseAs a result, as indicated in the complaint the customer desired a refundWe have
initiated the refund for the customer, and we believe this issue is resolvedAttached is our conversation with the customer sharing the situation, along with the receipt associated with the refundThank you!Best,*** ***? ?
*** *** ***?
*** ***?
*** *** ***?
*** ** ***?
** *** *** ***?

** ***Thanks for speak*** with me today! ? One of our directors, Darren T***, will be reply*** to the complaint dated 3/6/which we received 3/20/? He'll be email*** you the reply!Best,Edwin Z***Everykey Customer SupportEverykey IncFord DriveCleveland OH 44106+(855)
666-x

Hello,To address the customer's concerns, each and every time the customer has reached out to our customer support, we have addressed the inquiry in a timely fashionWe initially provided a status update with an estimated shipping time frameRecently the customer asked for a refund, and our agent
collected the information from the customer needed to process the refund and also shared that refunds can take up to days to processThe Customer asked for a refund days ago (9/22/2017) and our agent shared that it can take up to to process the refund because we have other parties involvedWe are still within the day period of processing the refund, and the customer is aware of thisThe customer should be receiving their refund any day nowWe have shared this information with the customer, and we believe the issue to be resolvedPlease see the attachments.? Best,Daniel T***Everykey Inc

Hello, We have made contact with the customer and shared the refund has been processedWe have also provided a receipt to show that the refund process took placeWe believe this issue is resolved

Hello,We have corresponded with the customer via email, shared that we are a startup company, and that we are working to deliver the customer's order shortlyAs the customer's desired settlement was to receive their order, which we have been working diligently to do, we reiterated that we are a
startup company with every intention of delivering the customers' orderWe are working to send the customer's survey very soon, which will allow the customer to update their most recent information including shipping address, and once we have received the completed survey we will ship to the customerThe customer also agreed to remove their complaint once they receive their orderPlease see attached correspondence with the customer.?

Hello,We have spoken with the customer and initiated his refund as a result of not being able to complete the delivery in the desired timeframePlease see his refund processing receipt attached to this message