Evolution Painting Company, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This response is totally fabricated to be a justifiable reason of their actionsI was never told of a day grace period by any member of this place, and the initial person I spoke to by the name of *** was very rude and condescending as though she did not want to assist meWhen you are trying to resolve a customer issue you do not belittle the customerI was issued a refund weeks later after being informed by someone way nicer of the reasons why they did what they didSometimes instead of policy being thrown in your fave, a simple explanation as to why MY money is being held would be niceI will no longer give this place any of my business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com: Thank you for your help with this matter.The company has, in fact, refunded the full amount, but let it be known that the sequence of events stated by them is not correctI canceled the account back in January of 2014, and called in on 11/to ask about the erroneous charge of $Upon inquiring, the customer service representative informed me that my account was not canceled, "so why don't we go ahead and take care of that?" Over the next week, I contacted them several times in regards to getting my money refunded properlyI DID have a dress that wasn't returned - I assumed when I closed the account in January that they would charge me for it - not wait months to charge me for months of service - the dress was only worth $- NOT $413. The service rep named Crystal was very polite and made every attempt to help me through the issue, though in the end, her manager was unwilling to refund my money. At that point, I filed disputes with the Revdex.com of NY and Ohio, filed with the Attorney Generals of NY and Ohio, as well as a couple other business organizations in New York. The way this was handled was not at all fair or good, and I believe it only right that anyone who would like to review the company on the Revdex.com's website should be aware of the grief this has caused our familyA debit of $413, out of the blue, with no notice whatsoever, caused us a bounced mortgage payment, as well as fees from our bank and the mortgage-holding bank. I will definitely be returning the dress as soon as we are home after the holidays, and will unfortunately not be able to speak highly of the company to anyone who asks about my experience.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Complaint *** *** went past due in April, 2016, and her account indicated she still had a garment at home with her We sent an email reminder to update her credit card in April, and again in May However, Complainant has indicated that she did not receive these emails, and further
that she returned the garment showing as outstanding on the same day as the other garments returned on her last shipment back Given this information, as a gesture of good faith, we removed Complainant's name from the collections list and removed the outstanding garment from her account

Complainant *** *** joined on October ***, and cancelled on November ***, days later However, we have since spoken to Complainant, and as a courtesy agreed to refund her once she returned our three itemsWe received all the items on November ***, and we promptly processed the
refund on the following business day, November **,

Complainant *** *** purchased a gift subscription for her sister, who incidentally had already started a free trial at the time of gift receipt The amount of the gift card has been refunded, and we were able to offer the sister an extension as a gesture for any confusion Complainant
spoke to our CS manager and stated she was satisfied with this resolution

Upon receipt of Complainant *** ***s complaint, our customer service manager reached out to her to help resolve the misunderstanding In the end, we offered a a full courtesy refund

Complainant *** *** has been refunded for the full amount as of May *, Upon review of the call, it appears that Complainant was insistent on speaking with a manager immediately, and one was not available at the time

Complainant *** *** subscribed to the one-garment-at-a-time service on July **, At the time of the complaint, Complainant's account was still active, and there were four garments in her At Home section, indicating they were in her possessionUpon receiving her
complaint, we investigated to see whether the garments were returned or lost There has been no activity on any of the unused return bags she was provided, and Complainant stated she returned using one of our blue bags. We also have no record in our system of previous cancellation or an attempt at cancellation Per our Terms of Service, we do not refund for service used, but as we have been unable to resolve the status of the four garments in Complainant's At-Home session, we are extending her a courtesy refund of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Complainant *** *** requested a chargeback on the monthly subscription charges for his wife's second Gwynnie Bee account As of the time of the complaint, the chargeback referenced in his complaint was still showing as pending As previously noted to Complainant by our
customer service department, we cannot issue a refund if the chargeback is pending, as that would result in us doubly refunding the customer if the bank accepted it As a courtesy for any inconvenience, we'd be happy to process a refund for this final amount if the chargeback has been denied We'd simply ask Complainant to provide documentation from the bank evidencing such

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I've confirmed on multiple occasions, that I requested pifrom *** on the days that I marked the items as being returned to Gwynnie Bee within their systemI have requested *** to research this multiple times--both through the *** number and the local branch and both times the case has been closedI've suggested that Gwynnie Bee contact *** directly with the tracking numbers associated with my account, but they have not done soFurthermore, the last communication simply stated "*** ** *** ** *** *** *** ***," but provided no solution or resolution to our current problemI do not have the garments--I have returned all garments to Gwynnie Bee and have requested that they provide me with proof of the exact shipping labels and tracking labels that were sent to me and how these correlate to the items I received so I could further investigate, but they refuse to provide this informationThey state it is located within my online account, and I have made them aware that once I cancelled my account, this is no longer the case.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Complainant *** *** has been contacted by a manager per her request, and the manager was able to resolve her issue The item upgrade is marked as non-refundable, but Complainant's question should have been handled differently upon first contact We strive to constantly improve our
customer service, so we appreciate *** *** feedback

Complainant *** *** cancelled on October **, 2016, explaining to the customer service agent that she did not like the clothing. She had been billed for her next month of service on the same date (10/**), so the customer service agent explained that if she returned all clothing items she
had at home within days of cancellation (as required per our terms of service), we would have been able to refund her for the month just charged Per CS notes, complainant subsequently called back requesting an extension on her garment due date, stating she was on vacation and would need more time The customer service agent who answered this second call provided a courtesy extension on the garment due date to November ** 2016.There is no note on the account about Complainant wanting to reverse the cancellation We would welcome Complainant to return as a customer, and would be happy to provide a partial month credit as a gesture for any confusion We ask Complainant to call our CS hotline and specifically request CS manager Crystal to have this credit applied. If Complainant does not want to return as a member at this time, we ask her to immediately return the five garments she has at home to prevent any charges for past due garments She may speak to Crystal for any logistic questions here as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so very much for your services!
Sincerely,
*** ***

We would first like to apologize for the delay on our response to this matter, but the basis of this complaint is unclear from our end. It is not clear that the Complainant was the intended recipient of this gift, as the email address Giftor used for the gift card is not the email address
associated with Complainant's accountThe gift card was addressed in Complainant's name, but the email address used for delivery is not associated with Complainant's name; instead, the email address is associated with another user's account, who appears to be the intended Giftee Furthermore, our records show that the gift has been redeemed and is currently being used by that GifteeFurthermore, the Giftor placed Giftor's own credit card information on the Giftee's gift accountAs this gift was emailed to Giftee's email that was provided by Giftor, we are unclear how Complainant had access to this gift codeFrom these facts, it appears that Complainant does not have a basis for this complaint As Complainant has demanded not to be further contacted by Gwynnie Bee and we have been unable to get ahold of the Giftor, we have not been firmly able to resolve this matter. For the record, Complainant's first allegation - that she had to provide her credit card information to browse the website - is not correct Anyone may peruse our offerings without logging in or providing a credit card We do require a card on file for all active accounts, as we are sending subscribers inventory and must have it on hand in the event they do not return it to us if they cancel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, the business did attempt to charge me for garments that I didn't haveThey failed to mention this in their responseNevertheless, customer service was able to assist me wih this matter and I'm not satisfied
Sincerely,
*** ***

Complainant *** *** cancelled on June **, Per our Terms of Service, all outstanding items must be returned within days of cancellation or the customer may be chargedComplainant's day grace period for her outstanding garment thus ended on June **, We sent her two
garment recovery emails over a month later, the first on July ** and the second on July **Once the garment was processed as returned, we issued Complainant a courtesy refund for the full amount

Complainant *** *** ***r first contacted Gwynnie Bee on June **, in response to our pre-collection placement email sent on June **, 2016. Complainant was on a five item at a time plan, and went past due on 11/**/15. Automated notices were sent to Complainant repeatedly after
that date, and when no response was received, her account was referred to collections as per our terms of service. In the period from 11/**/through now, Complainant has had five garments in her possession, the number of garments of her plan, and thus was utilizing the service. However, as a gesture of good faith and to apologize for any frustration, we’d like to offer a one-month reduction in the payment plan to Complainant. As this will require coordination with the collections agency, we ask Complainant to call our customer service line and ask for manager Brian to arrange

After canceling her account, Complainant kept the clothing in her possession at the time of cancellation, and was subsequently charged the value of the garments as per our Terms of Service The prices she referred to in her complaint are the members-only prices, and are not available to
cancelled members However, we have received the garments in question, and a refund for their value has been processed to Complainant