Evolution Painting Company, Inc.

We have looked into your response and determined that the customer service representative you spoke with was new and did not properly check for notes on your account.  We sincerely apologize for the inconvenience.  Our CS manager Crystal has directly called you herself, left a voice message, and emailed you.  Please ask for her directly when you call back, and she will process the purchase at the discount.

Complainant [redacted] received two separate promotions for 35% off her "at home" items through our "Try Then Buy" program.  The promotion already was applied to her account when she received the garment initially, so the first price she saw was not the base price, but the discounted...

price.  Thus, when she saw the email about the second 35% off promotion, there was some confusion about the discount.  We've reached out to Complainant to explain the pricing and offer an additional discount as a gesture.  Complainant can call to redeem.