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Exam Edge Reviews (105)

Hi ***,
No problem! We are here to helpIt looks like you created two different
accounts with usYour test was purchased under your "***@***.***" (not your "***.***@***.***") accountTo
access your practice test anytime at your convenience:
",sans-serifTimes New Roman"">Login at www.***.com
Email Address: ***@***.***
Need to reset your password? click here to reset
Click on "MY TESTS & ACCOUNT"
(located in the top right corner)
In the "Select subject:" dropdown,
select "*** ** Mathematics: Content Knowledge (***)"
It will be near the top of the list
Click
on the name of a test
If you have any other questions or concerns, please let us knowI
look forward to helping you pass your *** ** Mathematics: Content Knowledge
test!
Take care,
John *F*, President
Exam Edge, LLC
www.***.com

Hi ***, Thank you for taking the time to contact usI'm so sorry to hear that our practice tests did not meet your expectationsWe honestly try our best to provide the most realistic practice tests possibleWe will certainly take your feedback into consideration as we look to continually
improve our practice testsYou have been issued a full refund Your funds will be credited to your PayPal accountTake care, Gary H***, Vice President Exam Edge, LLC www.OperatingRoomPrep.com/*** Tell us why here

EXCELLENT!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am rejecting this response because: I asked for an apology related to the rude customer service I received during the live chat session when the courses I attempted to re-take were not accessibleA live chat sessions is meant to be a quick friendly resource to help resolve issuesThe person that you have the chat session with is always courteous, respectful, reassuring, confident, and pleasant I have never had someone as rude to me in a live chat session as this person was that was representing Exam Edge Even when I was told that the test questions had been resetThey were not If Exam Edge values Integrity, Respect, and Quality Customer Service and apology should have been the first sentence in the response from Exam EdgeInstead I was given instructions about pop- up blockers and clearing my cache browser None of this was the issueI didn't pay to be treated rudely Exam Edge has friendly females displayed on their website When you really should just show your true image grumpy rude men It still makes no sense to me that you want me to complete 15- practice exam test all at once before I can have the test reset to practice and take them againIt makes no sense to me that I have to do a live chat to request that the test be resetGiven my first encounter with your live chatI in no way want to have another encounter with a live chat with Exam Edge Once you pay for the practice exams you should have the autonomy to take the test at your leisure and re-take any practice test you want without engaging in a live chat and ask for the test to be re-set I don't know anyone who can retain questions with the correct answers and only have the option to re-take it times When a person is rude to a customerThere is no excuse for that There is a transcript of the chat session
A company that values any business relationship should always re-assess a situation and ask "What could have been done differently to make this a better experience for the consumer?" What do we do to make sure this doesn't happen again." and "How do we make sure the consumer knows that we value their opinion." We are working to make improvements We apologize for ? If Exam Edge does not have any type of Quality Improvement measure in place then I have clearly been misled by your smiling friendly faces and testimonials on your site When a business wants to tell you what you may have done wrong or what the problem may be from your end it's clearly a one sided relationshipIt sends the message"I have your money now I can treat you the way I want to treat you." "You either like it or lump it."
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for taking the time to contact us! Unfortunately that practice test is not available yetIt should not have been open to the general public, it is currently in beta testing, and should be released to the general public in 6-weeks
You were never charged for anything.If you have any other questions or concerns, please let us know.Take care,Gary H***, Vice PresidentExam Edge, LLC

Hi ***,No problem! Thank you for taking the time to contact us.I'm so sorry to hear that our practice tests did not meet your expectationsWe honestly try our best to provide the most realistic practice tests possibleWe will certainly take your feedback into consideration as we look to
continually improve our practice tests.You have been issued a full refund in the amount of $(confirmation code: ***)Depending on your credit card, it will be credited back in to business days.Take care,John *F*, PresidentExam Edge, LLCwww.PLACEprep.com/Principal

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***,
"background:white">No problem! Thank you for taking the time to
contact us.I'm so sorry to hear that our practice tests did
not meet your expectationsWe honestly try our best to provide the most
realistic practice tests possibleWe will certainly take your feedback into
consideration as we look to continually improve our practice tests.You have been issued afull refund in the amount of $(confirmation code:
***)Depending on your
credit card, it will be credited back in to business days.Take care,GaryH***, Vice
PresidentExam Edge, LLCwww.NEStestprep.com

The PraxisPrep/EarthSpace tests turned out to be a valuable tool for passing the actual certification examI actually scored points higher than predicted!

Hi***
",sans-serif
background:white">,
I'm so
sorry to hear that our practice tests did not meet your expectationsWe
honestly try our best to provide the most realistic practice tests possibleWe
will certainly take your feedback into consideration as we look to continually
improve our practice tests
You have
been issued afull refund in
the amount of $(confirmation code: ***)The
funds have been immediately sent back to your *** account via the “Send Money”
option (since the typical 60-day refund window has expired)
Take care,
John **
F*, President
Exam
Edge, LLC
www.TEXESprep.com/***

Hi ***,No problem! Thank you for taking the time to contact us.I'm so sorry to hear that our practice tests did not meet your expectationsWe honestly try our best to provide the most realistic practice tests possibleWe will certainly take your feedback into consideration as we look to
continually improve our practice tests.You have been issued a full refund in the amount of $(confirmation code: ***)Depending on your credit card, it will be credited back in to business days.Take care,Jim T***, Support TechExam Edge, LLCwww.AACNprep.com/PediatricCCRN

I wanted to take a moment to thank you for helping me pass the World & US History content knowledge test (5941)It has been years since I have been in school and to say I was a little "rusty" is an understatementI originally purchased the first test as I had a tight window to learn the subject matter before I took the test so I needed the most efficient way to cover the materialBecause the first ten test were so helpful, I purchased the remaining test laterI firmly believe the subject matter covered in these "practice" test" helped me score 20-points higher than I would have without them (I scored a and in TN needed only a 136) so could I have passed without it - possibly but it felt great to score much more than the minimum neededChanging career paths is never easy but thanks to you I can now begin my new adventure

Thanks! I passed my test yesterday! Your practice tests made all the difference

Hi ***, No problem! Thank you for taking the time to contact usI'm so sorry to hear that our practice tests did not meet your expectationsWe honestly try our best to provide the most realistic practice tests possibleWe will certainly take your feedback into consideration as we look to
continually improve our practice testsYou have been issued afull refund in the amount of $(confirmation code: ***)Depending on your credit card, it will be credited back in to business daysTake care, GaryH***, Vice President Exam Edge, LLC www.FTCEprep.com/PhysEd

Hi ***,No problem! Thank you for taking the time to contact us Your purchase price was $(not $25.00).I'm so sorry to hear that our practice tests did not meet your expectations.We honestly try our best to provide the most realistic practice tests possibleWe will
certainly take your feedback into consideration as we look to continually improve our practice tests.You have been issued a full refund in the amount of $(confirmation code: 2***5)Depending on your credit card, it will be credited back in to business days.Take care,John D. F*, PresidentExam Edge, LLCwww.CCOAprep.com

Hi
padding-bottom: 0pxTrebuchet MS";">***,No problem! Thank you for taking the time to contact us Your purchase price was $(not $25.00).I'm so sorry to hear that our practice tests did not meet your expectationsWe honestly try our best to provide the most realistic practice tests possibleWe will certainly take your feedback into consideration as we look to continually improve our practice testsYou have been issued a full refund in the amount of $(confirmation code: 2***5)Depending on your credit card, it will be credited back in to business days.Take care,John D. F*, President
Exam Edge, LLC
www.CCOAprep.com

Hi ***,No problem! You have been issued a partial refund in the amount of $(confirmation code: ***)Your funds will be credited to your *** account.Take care,John *. F*, PresidentExam Edge, LLCwww.***Prep.com/ESOL

Name: Anita Miller
Email: ***@gmail.com
Reason: Other
Subject: CONTACT FORM (AANP-FNP.COM): testimonial
Message:
I just wanted to drop a line and say that I just passed my FNP boards and your practice tests had a great deal to do with that! I purchased the whole bundle and I did them allI also did other review methods but exam edge really helped my while in the testIt was so much like the practice tests that I was able to just relax and pretend I was at home just practicing! I passed and I promised myself that if I did I would come back and write a testimonial to those coming behind meI cannot say enough good things about exam edge

Hi ***,No problem! Thank you for taking the time to contact us.I'm
so sorry to hear that our practice tests did not meet your
expectationsWe honestly try our best to provide the most realistic
practice tests possibleWe will certainly take your feedback into
consideration as we look to continually improve our practice tests.You have been issued a full refund in the amount of $(confirmation code: ***)Depending on your credit card, it will be credited back in to business days.Take care,Gary H***, Vice PresidentExam Edge, LLCwww.TEXESprep.com

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Address: 106 Meadowview Drive, Wagontown, Pennsylvania, United States, 19376

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