Excalibur Towing

Good afternoon,  Please provide a Vin or plate number to the vehicle in question so we can assist you further.  Thank you,[redacted] Sales Rep
Revdex.com[redacted] 
[redacted]  **  [redacted]
 
 
Dear [redacted]
As a...

service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 7/4/2016 by [redacted] and assigned complaint ID [redacted]
Your customer has rejected the business' response.  For your convenience, a copy of the customer's response is below.  To expedite this matter, please respond back to the Revdex.com within 8 days of receiving this notice.
In the Revdex.com's experience, the following tips often help foster trust in a business:
     *         Acknowledge customer concerns
     *         State the facts as you see them and avoid emotion
     *         Explain the actions you have taken to resolve concerns      
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.
If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4 p.m. or by email at [redacted]
Regards,
[redacted]
Dispute Resolution, Ad Review
[redacted]
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.vin # [redacted] 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: All they are trying to do is to lie. I am certain the files attached will refresh their memory.
Regards,
[redacted]