Exchange

On 08/06/18 we completed the maintenance fee reimbursement contract for club elite with Exchange Points Club. We paid $3995 to join club elite and have access to the club benefits!On 08/06/18 we contracted the use of 25,000 points! We were told the we would get approximately $14,000 for the use of these points! We were told that the minimum amount we would get would be the cost of our maintenance fee which is 16 cents a point. We contracted the use of 50,000 additional points with Exchange Points Club on 01/28/19.Vacation Management Group, the booking company paid us $962,61 at the end of the 1st quarter and $4,412.43 at the end of the 2nd quarter. We have received a total payment of $5,375.04 from Vacation Management Group.We have not received any payment from Exchange Points Club. All the reservations were completed at the end of the 2nd quarter. We have met the contract requirement of club elite with Exchange points Club
Product_Or_Service: rent of points
Account_Number:

The company misrepresented themselves, took a fee in exchange for a guaranteed payment. I have not received payment nor return of my fee.
On September 10, 2018 I was contacted by Michael *** at 844-*** x***. He identified himself as a Diamond Resorts Club Counsellor. Because I had been wanting to speak with Diamond Resorts to find a way to end the annual maintenance fees, I spoke with him extensively.
Michael *** described a Club Elite Program with the following features.
Diamond Resort points could be turned in in increments of 2,500 and reimbursed $1,400 for each 2,500 points turned in. He described how these points where rented to corporations allowing for a payment to the owner. Since I own 7,500 points that would represent three payment of $1,400 or a total of $4,200.
Payment was guaranteed during the 'Green Light' enrollment period which was nearing the end.
Payments were guaranteed to be made in 12 to 14 weeks. That meant I should receive payment around the end of the year, which of course, I did not.
He also said that I needed to pay a one-time payment of $1,995 to enroll in Diamond Club Benefits.
This seemed almost too good to be true, so I questioned him extensively looking for a 'catch' to the program and received all positive answers. I also spoke with Michael *** who seemed to be Michael ***' manager. He confirmed everything just as Michael *** had. As a member of Diamond Resorts for several years I trusted that they were legitimate, so I enrolled and made the payment of $1,995. If they had identified themselves correctly I would never have even spoken with them.
In January 2019 I had been looking for the payment that was due by the end of December, but wanted to give them some extra time. On January 10th I called them and left a message which was not returned. I called the number 12 times throughout the next week or so leaving messages but none where ever returned. Actually, I was never able to speak with anyone at that number, only a recording asking me to leave a message. After several days of leaving messages, my calls did not even get a recording. I also called a customer support number they gave me which when answered referred to themselves as 'Fulfillment'. They promised to have someone return my call, but they never did.
This is when I began contacting customer support numbers at Diamond Resorts and discovered none of the people I spoke with were associated with Diamond Resorts. Although I was beginning to suspect this to be a scam, this was the first time it was verified.

In Summary
They misrepresented themselves as Diamond Resort.
They 'guaranteed' a payment by the end of December which they have never provided.
They have never returned any of my calls nor made any attempt to contact me about any of these issues.

Company has fraudulent business practices.
Exchange Points Club has not met their contractual obligation to pay me for the points I provided for utilization by their company. In June, 2018, I was contacted by David *** (telephone *** ext ***) who stated he represented 'The Club,' a part of Club Benefits with RCI. He stated they assist owners through utilization of unused points. For every 2,500 Diamond points, they were offering $1,400.00. The cost of the service was a one-time fee of $3,000 for a lifetime membership, with no additional expenses to be incurred by me. After several further discussions,and reassurances regarding the offer, I paid the $3,000 fee to Exchange Points Club (EPC) and agreed to allow access to/use of 10,000 points in exchange for $5,600 to be paid to me based on that agreement. I was advised payment to me would be made in December, 2018. In January 2019 when I inquired about the status of my payment, I was advised by Luis Last Name Unknown (LNU) that David *** was no longer with the company. Because the 10,000 points I had authorized were just recently utilized I would receive payment the following quarter. Vacation Management Group (VMG) utilized 9,800 points. I received a check from VMG in late April, 2019, in the amount of $645. The balance of my agreement (5,000) was to be paid by EPC by the end of April 2019. Repeated calls over several months to discuss my contract with EPC representatives went unanswered despite several messages left requesting return calls. Finally in early May 2019 I spoke with a representative (unknown name) and was told that they do not pay $1,400 per 2500 points use. that they only pay .14 cents per point. I was also told that I was only owed $745, and that I would receive a check in a couple of weeks. I never received that payment. I made several more calls with negative results. Based on the agreement offered by EPC, I am requesting payment of $5,000, the balance owed to me, calculated as follows - $1,400.00 for 2,500 points = $0.56/point) Or the refund of my original cost of $3,000.

Paid $1500 membership in Nov, they rented out my points and promised payment. I asked why the payment was overdue I have not heard from them again.
Exceptional Business Plan, and well executed!
Find a niche (timeshare owners need to use their points or we loose them) offer a solution (rent the points for the owners at an excellent rate, above what the Resorts are offering), Establish a membership that mimics the industry, $1500 USD to join the Exchage points club, and then flawlessly execute with salespeople that can sell ice cubes to eskimos with a sense of urgency. Throw a little seed money to the owner, like a pyramid scheme and they wont worry until you are long gone.
I contacted Exchage points club in November and paid the $1500 fee to join. Signed a contract with the intent to have Exchange points club rent our points. 1000 into the maintenance plan, which we were paid roughly $240 for in April as promised and the other 6000 points to be paid and other $4200 in April as well. I signed into the Green season which meant we were guaranteed the $4200 for the rental. Exchange points club used 3000 points in march for a booking.
All was going smoothly, they answered every call right away and were great on the phone assuring everything was fine. Until Late in May I asked were the $4200 was. I was informed that the customer service agent I had spoken to in the past had quit and that a manager would call me right back. Now when I call the number is screened and I only get voicemail. Several messages later 6 plus no one will answer or return my calls.

Revdex.com states they are no longer licenced so I would like the $1500 back and either the points they have used or the money for the points $2100 as they have only used 3000 points.

Exchange Points Club has not met their contractual obligation to pay us for the points we provided for utilization by their company.
In July, 2018, we were contacted by Mitch S, (telephone 844-***, Ext. ***) who stated he represented 'The Club,' a part of ***. He stated they assist owners through utilization of unused points. For every 2,500 Diamond points, they were offering $1,400.00. The cost of the service was a one-time fee of $3,995.00 for a lifetime membership, with no additional expenses to be incurred by us. After several further discussions,and reassurances regarding the offer, we paid the $3,995.00 fee to Exchange Points Club (EPC) and agreed to allow access to/use of 25,000 points in exchange for $14,000.00 to be paid to us based on that agreement. We were advised payment to us would be made in October, 2018.
In October when we inquired about the status of our payment, we were advised by Luis Last Name Unknown (LNU) that Mitch S was on medical leave and unavailable. Because the 25,000 points we had authorized were for 2018 use year and had not yet been utilized, a new authorization was signed to use the points from our 2019 use year.
In January and February, 2019, five (5) bookings were made through Vacation Management Group (VMG) utilizing 24,810 points. We received a check from VMG in late April, 2019, in the amount of $1,949.67. The balance of our agreement ($11,943.93) was to be paid by EPC by the end of April 2019.
Repeated calls over several months to discuss our contract with EPC representatives went unanswered despite several messages left requesting return calls, including attempts on our behalf by VMG representatives Lauren H (telephone 877-***), Travis LNU, and Stephen LNU.
In conversations with EPC representative Joseph H (telephone numbers 407-*** and 844-***, Ext. ***), on April 16 and 17, 2019, he first stated that a check had been issued in early April, 2019, then later stated he could not provide information regarding date sent, amount, etc. He provided the name of Morgan T, Supervisor, Accounting Department, to confirm the information. All attempts to contact her telephonically have been unsuccessful.
Based on the agreement offered by EPC, I am requesting payment of $11,943.93, the balance owed to us, calculated as follows - $1,400.00 for 2,500 points = $0.56/point)
$13,893.60 (24,810 points utilized @ $0.56/point)
- 1,949.67 (paid by VMG)
$11,943.93 money to be paid to us by EPC

Solicited over phone by Katie 844-*** ext *** to rent timeshare points for $1400 for each 2500 points annually for a one time fee of $2495.
I was solicited via telephone by Katie in November 2018. She assured me over and over I could rent my timeshare through Club Exchange Points annually for $1400 for every 2500 points I exchanged. There was a one time free of $2495. After much pressing I agreed. At the time I had approximately 6600 points available which would expire on December 31. She told me she would call me on December 21 to exchange my points. I did not receive a call on That date and called her on December 22. At that time I was told via recording they were on vacation for two weeks.
I called after the first of the year to find out what happened. And was lied to by her that she did call. I tried to get more information out of her about how the process worked and wanted to speak with someone who could explain the process to me. She gave me her speech again about receiving $1400 for every 2500 points exchanged. I could not get my 6600 points back they had expired which cost me approximately $1200 in maintenance fees.
After a lengthy sales pitch I did agree to submit an additional 22500 points for excange. She assured me again I would receive $1400 for every 2500 points.
I gave them access to my diamond resort account. I had a total of 23000 points which is two years of points I paid approximately $4600 in maintenance fee for these points.
In early April I received a check from Vacation Management Group for $1247.20. I have been calling daily and leaving messages to speak with someone.
I called the credit card copy and stopped payment of $2495 paid to them for the service that was all lies. I am requesting reimbursement for all my points in the amount of $5700 for the maintenance fees for the points that were fraudulently obtained.

This organization per signed contract was to pay me $4wks/1400.00/wk. They used all 10,000 points I gave them, plus 400 more. They still have not paid
July 23,2018 signed contract for use of 10,000 vacation points at $4wk/1400.00/wk. I paid $1495.00 to join this "club" hoping to receive some money for points not used by me. At the rate quoted that would be $5600.00 Mitch S was the agent I worked with. However, Vacation Management Group out of Ballwin Mo. actually made the contacts and booked the points. They used all,10,000 points PLUS 400 more..and from them I received $960.50. The agent at VMG was Stephen O. I was told by VMG that the Exchange Points Club would send me the balance. However, to date I have not received any money and when I called they basically refuted the contract. ALL my points were used. The rate stated totaled $5600.00 - $960.50 received =a Balance due of $4639.50. Thank you for any help you can provide.

Company misrepresented themselves as to the actual service they would provide and left out pertinent details of payout for client.
The company stated that they would rent my elderly parent's timeshare points at a premium price with no fees applied to the rental. It was understood that the rental would be at a platinum rate and would receive a payout of approximately $8000. This promise came at a cost of $4995 which was paid by credit card in April 2018. In late January, a check in the amount of $1138.23 was issued at rental prices of Silver and fees applied. The contract clearly states that no fees would be applied, which is a misrepresentation and breach of the contract signed. The check was issued by ***. I contacted this company and they stated they just fulfilled the requests and could not do anything about the contract. I attempted to contact the company at the number I was given. I spoke with two separate "agents" and when I was not satisfied with their answers, I asked to speak with a supervisor. I was told they would give them a message to call me back. I never received a call. Afterwards, my father received an email from a Stephen O with *** regarding points to be rented. I called Mr. O and explained that the points would not be available because the property was listed for sale. I also expressed my dissatisfaction to him regarding the payout of the previously rented points and advised that I would like for my father to receive a refund of the initial monies paid minus the check received. He stated that he would send a note to Exchange Points Club regarding this and have them call. No one has ever called and we have not heard back from Mr O. This is completely unacceptable and my father deserves to receive a refund because the company misrepresented themselves in what they would actually do. As you can see in the contract, the promise for elite rental status and $0 in fees in expressly stated but this is not what they do.

This is a fraudelent company and they have lied about the money owedto me and will not answer the phone
This company promised us at least reimbursement of maintenance fees if they could not use the points. They told me in November the "check was in the mail" for 60,000 points. It never came and they stopped answering the phone. I have called repeatedly since November and left messages and they will not respond.
as with other people that have stated complaints Mitch and Luis and AJ all have lied and there were no points taken and RCI has no knowledge of this company. It is a total scam opertion and they should be prosecuted.

Represented themselves as working for Diamond Resorts international stated they would sell unused points 1,495.00 fee to join. never received anything
on july 31, 2018, exchange points club took 1,495.00 as a fee to join to sell unused points they claimed they worked for diamond resorts Diamond Resorts states they do not work with for or any affiliation with Exchange points club spoke with Mitch, Louis, and Micheal A will not return calls never received what was promised would like this company to be prosecuted it is a scam

We joined Exchange Points Club in Jan. 2018. They rented our points and were suppose to get paid for them. We received two checks for $355 each, one in October 2018 and one in December 2018. We had to make numerous calls in order to even get that amount. They always had some excuse (check was mailed to wrong address, would be in next day delivery, etc). They still owe us $1776.92. I talked mainly to two gentlemen, one named Warren and another one named Luis. Neither of them work there anymore. I understand the company went bankrupt which I see no reason for. I believe this company is a big scam and no one should do business with them. You cannot even find out who owns the company. They are supposedly going through major changes and evidently the people who I believe were honest in trying to help us have lost their jobs. Anything I can do to get this company to pay us our money I am willing to do and would appreciate finding out who exactly runs and own this so called company.

Representative called and claimed to be calling for Diamond Resorts International in June of 2018.
I was contacted by a Michael S who claimed to represent Diamond Resorts, which is a company with whom I own a time share. Mr. S said that he would rent out my unused points which would help to cover the maintenance fees on my timeshare. To set up the transaction I had to pay an initial fee of $1995. From then on I could transfer points in 3000 point blocks up to 12,000 points annual to be rented out. They guaranteed to pay out on any points transferred by the end of the year. As we approached the end of 2018 I began calling Mr S to find out when payout would occur. Mr S was never available and never returned my calls. Finally I was told that Mr. S no longer worked there and someone else would look into the account and get back to me. No one ever did. I called several more times and each time there was an excuse. The system was down. The financial department would need to be contacted to see if a check at gone out.Finally all I could get was an answereing machine and no one ever called back. I called Diamond Resorts Corporate headquarters to find out what was going on and was informed that the people that had set up this transfer and taken my money had no affiliation with Diamond Resorts whatsoever. I have called numerous times since and no one ever answers or calls back when I leave messages. They took my money and my points and have delivered nothing in return.

Via deceptive means I was induced to enter into an Agreement with EPC that costs $3995 in exchange for $11,200 (20K pts released) to be pd in 90 days
On 07-18-18, Mr. Michael S presented himself as the Manager of Club Services from *** Resorts over the telephone. He verified that I (my name as Owner) was showing on the RCI Club Elite list, but showed no actual session attended. He stated that the cost for the RCI Exchange Points Club enrollment has gone up to $7995 but that he was willing to revert my cost back to pre-launch ($3995) because there was no evidence that I was informed of the program or that I attended an "information" session. He further explained that this is for Option 2, as Option 1 is not for me because it requires one to purchase RCI 10,000 points.

Mr .S*** was very patient and answered my questions. He was very convincing, patient and took the time to explain all details and the following:

"Because of 2015 APPOLLO, CLUB ELITE is run by 3 companies:

*** Resorts
Interval International ("exchange" system")
RCI Club Membership Reimbursement Program

He explained that as I currently have 2505 points in 2018 and 30,000 points for 2019, he proposed the following:

To make 5000 points, add balance of 2505 points in 2018 and borrow 2495 points in 2019 to = 5000 points

To pledge 8 weeks or 20, 000 points, use up all 2505 points in 2018 + borrow 17,495 points from 2019 and the balance remaining in my account for 2019 will be 12,505 points.

2 weeks or 5,000 points = minimum pledge
8 weeks or 20,000 points = maximum pledge

I told him that I was saving my "points" for a big family reunion but was also concerned with the maintenance fees. Mr. S stated that this "Maintenance Fee Reimbursement" Program will take care of it. He explained it so well and quite convincing that this is a "good thing" and there was no reason to say "no."

I was convinced to join the Club Elite "Maintenance Fee Reimbursement Program" for which I paid a one-time application fee of $3,995 upfront. In exchange for 20,000 points (which equals 2,500 points x 8 weeks), Mr. S guaranteed that I will receive $11,200 (which equals 8 weeks x $1,400) in 90 days after the points are released to the Club. The Contract entitled "Exchange Points Participation Agreement" was completed and I paid for it online on July 18, 2018. The *** Points Agreement ('Points Release") was completed online on August 28, 2018.

By mid-November, I did not receive the promised $11, 200 check. Vacations Management Group, the fulfillment center for Exchange Points Club, made a reservation in October of 2018 for a trip in May of 2019 for Paul Lee under my *** Resorts account. I was told not to touch my "points" because of the deal I signed up for.

Most of my numerous telephone calls daily (and sometimes 2 - 3 times a day) since mid-November were either unanswered, resulted in no progress or satisfactory reply whatsoever, even after I communicated with Exchange Points Club (EPC) via certified mail (from which I received the "return receipt" but to which EPC provided no reply).

I was induced to enter into an obligation whereby statements and/or claims were misleading or untrue. I was induced to enter into the Exchange Points Participation Agreement but did not receive the $11,200 promised and guaranteed by Mr. Michael S within 90 days after releasing my points to the Club Elite.

I view EPC's failure to deliver the $11,200 as promised a breach of contract, as EPC did not perform the services promised. As a satisfactory resolution, I demand the following:

Immediate refund of the $3,995 I paid;

Immediate return of my 20,000 points back into my
*** Resorts account;

No liability for the confirmed reservation made by EPC
(through Vacation Management Group, EPC's
fulfillment center) for Mr. Paul L in May of
2019 and/or other future reservations to be
made by EPC

A written response agreeing to the demands above no
later than 30 calendar days from the date of this
complaint

I was contacted in October 2017 by Jimmy H and Michael S about a company they called Rci club services. they convinced me that although I had had bad experiences dealing with travel companies in Florida they were a legitimate travel company. I gave them almost $5000. to rent out 10 weeks of my timeshare properties. For that I would receive all the proceeds from the rental of my unused weeks. by the time they talked me through the paperwork it was after 11pm here. the next day I noticed the paperwork said Exchange points club not rci. I contacted them and they explained they work thru rci to rent the weeks but they were not a part of rci. I still stayed with them because the rentals were guaranteed or they would buy the points from me at $6.00 per thousand. but now they have not rented any of the weeks . nor are they answering my calls or calling me back from my messages. They were quick to take my money but have not honored their contract to pay me.

The Exhcange Points Club has breached my contract in multiple ways including misrepresenting their intentions of payment for renting my points.
I signed a contract with the Exchange Points Club (EPC) on 5/16/18. I was charged a one time fee of $6,995 to become a member for life. My Account Rep. was Mike Q. I also spoke to Katie J, Manager of Club Services the day after I signed my agreement to make sure I understood my contract and what I would be paid for allowing the Exchange Points Club to rent my points.

My complaint is as follows:

1. I received my first check a couple of weeks ago for use of my points last November. It was far short of the reimbursement fee that was stated in my contract. My contract stated that I would be receiving "$1,400 per week x 10 weeks" for the amount of points I gave EPC to rent for me. My check of $345.66 for a 5 day rental is far short of what I was expecting. I do not even understand the formula that was used to come up with that amount. I was never told that there would be a Gross Rental Income amount, a Pay rate of 70% of the Rental Income, and Channel Fees. The contract I signed grossly misrepresented the amount of what EPC intended to pay me for the use of my points.

2. I was told that I would have to fill out a form each year to submit my points for rental for that year. Last May, I filled out that form for my 2018 points and gave EPC 25,000 - 30,000 points to rent for me. To date, ECP has rented out 41,480 points which included part of my 2019 points that I never submitted for rental by EPC. I was not aware of this until last week when I went to book a trip for my family and saw that I did not have any 2019 points remaining.

3. The EPC contract states, "EPC shall have the right to access Owner's Account within the reservations/points system maintained by Diamond......and otherwise transacting all business related to the Points as the Owner would. However, the EPC shall have no right to sell or otherwise encumber Owner's Points.....".
a. I recently found out, when logging into my Diamond, account that 2 reservations made by EPC for early January 2019, booked in September and October of 2018, were cancelled the day after the check-out date in both instances. The after-the-fact cancellations caused my points to be non-refundable and I lost 13,600 points. I expect to be reimbursed for these points since this not how I would manage my points. I know that EPC is well aware of the timeshares rules for cancellation of a reservation with respect to getting points returned. I would also consider this encumbering my points unless I am reimbursed in full for them, as if they were used.

4. I have not received an e-mail confirmation from EPC for every reservation that was made.

I am owed $1420.15 from Exchange Points Club for vacation points they rented out last year. Attempts to get the money by phone and email have
failed.
On Aug 1, 2017 I signed an agreement with Club Elite in which they would rent my Wyndham Vacations points and I would receive $6 per 1000 pts. rented. Under this agreement, the rental and all services related to the rentals would be handled by Exchange Points Club (EPC). I then signed an agreement with Exchange Points Club in 2018, allowing them to rent 1,085,750 Points at various times of that year at a rate of $6.00/1000 pts. EPC used another company, Vacation Management Group (VMG)to help with this. VMG was to pay me $5/1000 pts. and EPC would pay the remaining $1/1000 pts. To date I have received $4441.85 from the Vacation Management Group, which is everything they owe me. But EPC has only paid me $652.50 of the $2072.15 I am owed. The balance that is due me is $1420.15. The agreement I have with EPC states that I will be paid quarterly. I only received 2 checks from EPC in 2018. One dated 11/9/2018 and the other dated 12/21/2018. Considering that the first vacation rental was from May 3rd to the 6th (of 2018) and the last vacation ended on Sept 3, 2018, I would say they are overdue with their payments. I have called them repeatedly to inquire about the status of my payments, but they seem to blame things on the accounting dept. I've tried to talk to someone in management but was redirected to the same gentlemen who keep blaming the accounting dept. When I just tried to call today, the customer service voice mail box is full and I had to leave a message for the guys in accounting.
I sent an email to their customer service email on 1/19, but have not yet received a response.

I have attached 4 documents. The Club Elite Agreement, very bottom of page shows that everything was to be handled by Exchange Points Club. The Participation agreement just shows the e signature for this agreement. About halfway down the page on the EPC Wyndham Agreement renewal, it states that "the total consideration for the Points set forth above shall be paid during the rental process quarterly." The next page shows that the exchange rate was indeed $6 per 1000 points.
Here is some Contact info I have for EPC: customer service dept: 844-246-0224. One of the manager's numbers: 844-385-0276. Number to speak with the gentlemen who arrange to pay for the rentals: 407-317-4077. I have spoken to Louis, Warren and Pablo at this last number as recently as 12/19/18. On that date, Pablo told me accounting would send me a check for the balance ($1746.40) on 12/21. I did subsequently receive a check dated 12/21 but it was only for $326.25, not the full amt I was owed.

I was convinced to purchase a package that purchases my unused Diamond Resort timeshare units, in exchange for lump sum payment of unused units.
On September 19, 2018, I was contacted by David from Exchange Points Club (who claimed to be affiliated with Diamond Resorts) offering a new program that allows timeshare owners to sell their unused units annually in exchange for a lump sum AND no maintenance fees. To join this program I was charged a one time fee of $3995, which was deducted from my daughter's account. I was told a follow up call would be set for 10/22, to sign a point release form with David. David called on this day to confirm all details. He confirmed a check would be mailed in late December. In late December, I contacted the company for updates on the reimbursement check. I was told "Mr. W" would contact me with details once the check was mailed. Fast forward to the new year, 2019, and I am unable to reach anyone in the office via phone or email. It is 1/7/18, and the voicemail still references the office being closed until 1/3/19. My wife is an attorney and based on the complaints (selling these packages while the system was offline or unable to resell), as well as not following through with their end of the contract, this deal is VOIDED. I will be contacting my bank immediately.

Company represented itself as Diamond Resorts offering a new program to use points to pay maintenance fees. Diamond says scam
Company represented itself as Diamond Resorts offering a new program to use points to pay maintenance fees. Offered to buy points annually in 3000 point increments with 'green' time period assuring 100% that they will pay for the points. Cost $1995 to join and $99 per year thereafter. They were very convincing that this was Diamond returning my call. I happened to be at a Diamond resort a week later. Diamond says scam

Misrepresented affiliations with Diamond Resorts, which resulted in an agreement, which would not have taken place, based on the true relationship.
Message left by Shanoya of club services to call back about our Diamond account and time sensitive notices. Called same day and was referred to Michael S. Michael asked if I was aware of the new benefits as a Diamond member called Maintenance Reimbursement and Club Elite. Told me a member update meeting in 2015 took place in Phoenix. We lived in Queen Creek at that time.
Michael said our Club Counselor should have explained this. I said I didn't know anything about a Club Counselor. At this point, Michael put me on hold and then came back to say he was our Club Counselor. I was asked if I had time to review an online presentation about the above subjects and agreed to look at it. I was told I we could turn in up to 30,000 points in the Club Elite program,as a Diamond Platinum member, to get $1400/3000pts. And if we wanted to return all other unused points in the Maintenance Reimbursement program, we would get dollar for dollar reimbursement on our maintenance.
When I began looking at the information, I noted the document stated RCI. I confronted Michael that Diamond doesn't affiliate with RCI. He said because of the Apollo acquisition of Diamond, RCI was now affiliated through this program. He said if we were interested in the new programs, we need to act before week is out because it is closing for 2018. Michael said he would look up our information and see what we can do. He left me on hold to check on our account. Then he came back and said he couldn't find our account, perhaps because it was in a Trust. I said it was. He then went back to check with the IT department to see what he can do.
When he came back, he said we would have to pay for the program, based upon the 2015 fee of $5995, not the current $9995 because we weren't in the 2015 update meeting and didn't know anything about it.
Indeed we agreed to go with the program, based on the affiliation of Diamond, Apollo and RCI. Later on I found out, there is no affiliation with RCI and the program. This was discovered, when we spoke with Diamond representative, while in Kauai, at a Diamond Member update on July 2, 2018. Immediately after the meeting, I contacted Barclaycards to have the credit charge placed into dispute and get a refund.
Yes, we signed an E-document online. However, the basis for our agreeing to sign was the relationship of Diamond with the program and RCI. All of this was not true and therefore I feel we were duped into a program I would not have participated in, knowing it has nothing to do with Diamond Resorts.
On 7/11/18 5:58pm Michael contacted me to say I needed to sign the documents, sent on the 30 day mark, to activate our points into the program. I confronted him regarding our meeting with Diamond. He said they wouldn't necessarily know about this; most Diamond reps wouldn't. At that point I stalled him to call later. I have not signed the 30 day document to release our points.
On 7/12/18 Michael left a message, saying he was just informed about the dispute, by the billing department. He said if we don't act now we would lose out and not be able to do anything until 2019. He did say they were going to send a copy of the contract to Barclaycards.
I have made no more contact with Exchange Points Club, LLC.

Once again, I would not have signed any contract, based upon the true relationship of Diamond Resorts to RCI and to Exchange Points Club. They lead you to believe they are a part of the Diamond Resorts organization. I consider this to be fraudulent and therefore should nullify the contract.

Co. left me a phone message suggesting there was something wrong with my Diamond RESORTS ACCOUNT. they left a call back number and I called them back. After talking to Michael S for about 30 minutes about problems with my account which said they hadn't received some feed-back and that they were sorry about not updating me in 2015. somewhere in there I wasn't given the opportunity to join the club to receive maintenance fees reimbursement in 2015 and they were offering it to me now. . . for $3400 which I agreed to pay via credit card. in the next few days I kept thinking it was too good to be true. I called the Club at a # thT I GOT OFF THE WEBSITE I had used in the past.. THEY HAD NEVER HEARD OF this offer. they had not changed from RCI to II. I called my credit card co. and they had refused to pay them this money because of something wrong in their request. Your site and the Diamond MEMBERS Facebook club saved me from this scam. thank you