Exchange

Failure to establish the contracted for 10,000 RCI points with RCI in 2017.
On 16 June 2017 we contracted with Exchange Points Club for 10,000 RCI points to date RCI has not registered these points which were to be provided in 2017. In May 2018 Exchange Points Club's Warren advised us that we had not paid are 2018 dues. I explained to him at that time that the 10,000 points had never been deposited with RCI in 2017 as required by the contract and that we would be happy to pay the 2018 dues once a deposited the 10,000 points which were contracted for on June 16, 2017. After numerous phone calls and email requests we never got an answer from Exchange Points Club. As a result we sent a letter in the middle of May, via ***, to Mr. Kyle B, manager, which is attached requesting that he bring our account up-to-date with the contracted for 10,000 RCI points. This letter was delivered by *** and sign for and we still have not received a reply. If Exchange Points Club cannot deposit the 10,000 RCI points with RCI then we request a total refund of the contract.

The company is not following through on promises made by the sales department regarding timeshare points rental.
Exchange Points Club. I joined this company last October with the idea of renting my timeshare points at very high prices. I was lied to from the very beginning and it just keeps getting worse. What a scam. I gave them $3995 to be a member for life. They wanted 510,000 points and that's what they took after getting into the right use year. Booked 3 rooms and put names to them. Was told I would start receiving monthly payments of $1000-$1200 a month for 10 months. Thought that I would receive $12000-$14000 dollars to counteract the $3995 already paid. I've received nothing. Surprise!!! Surprise!!!! Now the only way to get away from them is to cancel the reservations that they have control of and that breaks the contract. Now they are holding my reservations hostage. No names attached so they don't have to pay me any money, but they have not returned the points to me. If I cancel the points it will be breaking the contract. If I don't cancel them in a timely manner, I will lose them. - costing me more money. What I would like is my $3995 dollars back plus my points and the contract declared null and void.

We submitted paperwork giving Exchange Pts our*** points to rent out (in time). Exchange Pts did not even take the points, no return call nor email
We paid them almost $5,000 and they have done nothing they promised, despite repeated calls and emails.

No one will answers nor will refund money
June 6, 2018

Exchange Points Club
6965 Piazza Grande Ave 218
Orlando, FL 32835
(844) 385-0276

Mitch S
A.J. D, Customer Service
Warren ??? Customer Service

I recently was convinced that I had found a way and a place to sub-rent my RCI points from Wyndham and come out ahead. I was convinced that your club was an honest, fair, and reliable company. Boy was I wrong! Your company has been overrated as an A- on the Revdex.com.

It has been 5 full months since I joined the exchange club and absolutely nothing has been done yet. The reason that was given to me for the delay was a "glitch" in the system between RCI and Exchange Points Club. A Five month delay for a computer problem??? Absolutely Ridiculous! RCI confirmed the points were transferred Exchange Points Club to back in January.

Mitch promised he could have them all rented by the end of February. Mitch is no longer on the job.
Six weeks ago, A.J. promised to call me about a question. She still has not called. Four weeks ago, A.J. offered me $200 relief because of the "glitch". I still don't have the money. Two weeks ago, Warren in customer service was to call me back on Thursday. He still has not called. He also offered to renew the time on my points. I have been calling for the past two weeks since Warren did not call me back. I'm not sure if no one is there or if you see my number and don't answer, but no one has answered your phone in the past two weeks.

I believe it is time to ask for my money back until you get your "glitch" figured out. I sent you $2995. A.J. offered to send me $200 and warren offered to renew the time for my points for $109. That totals up to $3304.00.

Please return my $3304 as soon as possible. When you get your "glitch" fixed, you can call me and let me know.

Please acknowledge this letter as soon as you get it. If you don't acknowledge by closing time (9:00 PM) Thursday, 6/7/2018, I will be forced start a formal complaint against what I will call a scam.

Thank you

Misrepresented return on timeshare points that they would rent.
We have made numerous phone calls and sent emails asking for an explanation of what exactly is going on with the money ($4995 on 7/19/17) and points (408,000 of 2018 points, in October 2017 ) that we sent you. Brandon C and Michael S originally sold us the product. Michael initially seemed very helpful. He sent us a refund of $39 because he said that we had been put in the wrong program and that an email to Gracie would make sure that we were in the Club Elite program. That was the last time we were able to get Michael on the phone. Several times he was unavailable and finally we were told that he was no longer in the office. We talked to Robert but got nowhere. His mantra was that we were not guaranteed rental at Club Elite rates. We can read a contract. When we submitted our points we were told that we had gotten in early, but Robert said that all the Club Elite points had been rented before we got our points in. Warren had called 11/22/17 and told us that 357,600 points had been rented and that we would get a check for $1,890 from Vacation Management Group on July 1, 2018. When questioned about the smallness of the check (compared to $9,800 at Club Elite Rates) he said that we would get a second check from Club Elite for the balance. A statement that we have been unable to verify because you won't return phone calls or answer emails.

We feel that Exchange Points Club has misled us from the start and we are asking that you cancel our contract and return our money and our points.

The above was the body of an email that we sent to you on January 12, 2018. We have not seen a response so we are sending a certified letter. Please respond.

***
The certified letter was received by Kelton T. W of Exchange Points Club on February 2, 2018. They have never responded.

February 2, A J Daly called and talked to Kathy. She said that we would get a $255 check for maintenance fees. That plus the $1890 from above equals $2,145, which is the number of points rented (357,600 times $6 per thousand) and equal to the minimum payment that we would get under the contract.
On April 2, 2018 we actually went by the offices of Exchange Points Club. We spoke with Warren Miles who told us that A J Daly now worked directly for him. He said that he started working there in January 2018. I told him that we were promised Club Elite rates for our points by Michael S but that had been told that he had moved to another office or no longer worked there. He assured us that Michael still worked there but was in training that day. He had seen him that morning and would ask him to call us before the week was out. I told Warren that the only solution to our issue was a refund of our $4,995 and payment for the maintenance fees on the points that they had used. Warren said that he would call us later in the day and give us an update.
On April 6 Warren called us back. He said that he had been out all week dealing with a family issue and had just come back to work that day. Then he told me that he was mistaken about Michael S, that he had mixed him up with somebody else and that Michael no longer worked there. He then told me that they were going to increase our maintenance fee payment to 7% per thousand points and that a check was in the mail. He said that because we had already received and cashed the check for $255 that we probably not going to get our $4,995 back. I told him that we had not cashed the check for $255 (I also told him that 4/2/18). He seemed flustered by that and said that our account was still under investigation. I asked him if we cashed the check they were sending, he didn't reveal the amount, would it have any impact on the refund of our $4,995. He said no because it was a reimbursement of maintenance fees. I was confused at this point because the $255 was also for reimbursement of maintenance fees. I decided to wait and see the amount of the check that they were sending.
On April 11, 2018 we received a check for $417. I called Warren and left a voice mail, no response. On April 13 I sent an email asking him to reveal how he calculated the $417, no response. On April 18 I sent an email asking him to respond to my April 13 email, no response. We have not cashed the check.
I am writing to you as a last resort. Exchange Points Club has misrepresented itself from the start. They never intended to pay us the Club Elite points rate of $1,450-$1,700 per 51,000 points. It was a bait and switch scam from the start. We can rent our points, and have done so, for $9 per thousand. Why would we pay them $4,995 up front to rent our points for $3 per thousand less than we could get by renting them ourselves?
I read the complaints about Exchange Points Club on your web site. Unfortunately it was after we signed a contract with them or we would never have done it. Our complaint sounds remarkably like the ones that you have received before.
The principal for Exchange Points Club is listed on your web site is Mr. Kyle B, Manager. He is also listed as the co-owner of Vacation Management Group in House Springs, MO.

I have had absolutely no satisfaction with exchange points club. They are great at taking your money and returning nothing in exchange. After dozens of phone calls, all to no avail, I am still out thousands of dollars. I would love to visit their office and do a little dance on their desk. I dealt with a Mr. R, who I haven't talked to since he stole my money.

Bought a contract that would reimburst me for unused RCI and Wyndham points. I paid 1995.00 on Oct 13 2017 with a promise I would recieve a check on Jan. 2, 2018 for points deposited.Have not being able to get any kind answer after leaving many messages. I would like to get my money.
Product_Or_Service: handle detail of rental

The Exchsnge Points Club agreed to rent my timeshare for 4 weeks in 2017 for no less than $1400. per week. They withdrew my weeks and paid me $143.
Pm 5/26/17 I entered into an agreement with EPC to resell 4 weeks of my timeshare in 2017. They stated if I signed up in the "Green Time" the rentals are guaranteed and I would receive no less than $1400 for each week and receive payment within 12 weeks - Guaranteed!. I asked them to specifically put that in writing in the contract on page 3 section 3. Stating my terms are no less than $1400.

The club withdrew my points and sent a check for $143. When I questioned this they responded more is on the way...When I did not receive anything after the 12 weeks I reached out EPC with no luck. I was passed around, misled, told individuals that assisted me with the sale are no longer employed there but in fact there were etc... Now they do not answer my calls are return my voice or emails. The fee for this service was $1295 which I paid in full on 5/26/17.

I was charged $1295, they withdrew my points from my account and sent a check for $143. I paid the annual maintenance fee for my timeshare ($1300.) but could not use it in 2017 as the timeshare points were "put aside" for EPC.

This company is clearly a scam whose business is taking large mounts of money from people and not providing any services in return.
My complaint is nearly identical to all of the previous ones, which I just finished reading. I am a senior citizen with few resources besides Social Security, and am "timeshare poor." This company seemed to be a way to get something in return for the many points and weeks we had been unable to use despite paying large maintenance fees every year. After paying $3995 to belong to the "Club" and being assured that the rental of our weeks and points, for which we would receive $1400-$1750 for each week, would begin within 12-14 weeks. That would have been July 3, 2017, at the latest. It is now January 26, 2018, and we have yet to hear from them about any rental. The person who sold me on this program was Michael S. I have made 7 calls to the company, starting on August 8 with the most recent being January 16, 2018. The first call was not returned after I left a message. The next was answered and I was assured that everything would be just fine, all my weeks would be rented, and they were just a bit slow in renting RCI points. I spoke twice with a person named Austin, and most recently with a woman named A.J., who was described as head of customer service. I explained, as I had before, that most of my weeks and points were expiring on Jan. 31 or February 28 of 2018. I was told to extend all that could be extended and they would reimburse me for the fees when I send them proof of the extension. The person I spoke with on Jan, 8 said she would look into my account, speak with the "rental side" and would call me at 4 P.M. on Jan. 10. She did not call me then or any day after that. I called again on Jan. 12 only to get a message that the office closes early on Fridays. I called on Jan. 16 and A.J. told me I would get a "courtesy check" of $200 for all the points I am losing - for about $14,000 worth of rentals I should have had. I was also told I could receive $5 per 1000 points lost, which would amount to $875 for $9800 worth of rental just for the points expiring at the end of January. I also asked why I should believe that they would reimburse me for the fees required to extend some of my points for another year. I was told that they would send an email right after we hung up, saying that they would make the reimbursement. Not that I had any confidence that an email would in any way guarantee that this would happen - but no email was forthcoming either then or any time since. My experience is exactly like that of the others who have filed complaints - there is always an excuse, which is different every time you call. The most recent was that they have a glitch in the software that deals with the RCI transactions. With all the smart IT people out there, it shouldn't take months to solve a glitch. And - since I gave them my RCI log-in information, they would virtually be logging in as me and making the reservations, so a software glitch on their end should have nothing to do with anything. I am embarrassed at being scammed once again, and for the largest amount of money ever, but I want to know what actions I can take to force them to make this right. I am also shocked that despite nothing but negative complaints and only one review, this bogus company has an A- rating from Revdex.com. I think you should revise your grading system.

Failure to deliver contracted services: Timeshare reimbursement.
Falsely advertised/sold contracted services: Program has not worked since inception.
01/24/2017 signed contract (paid $3,995) with Exchange Points Club (EPC) LLC for sale of RCI points. Reimbursement of sale contracted as $1,400 - $1,750 x 10 weeks minus EPC's 20%. Reimbursement expected 12 - 14 weeks from signing contract.

To date (11/01/2017) there has been no reimbursement.

I have confirmation from both EPC and their fulfillment center (RCS) RCI Reimbursement program has never worked.

EPC dishonestly represented themselves as a company with a proven track record for a reimbursement program. A program to date that has never worked.
- In July, EPC offered to exchange my reimbursement program with a significantly lower payout maintenance fee program (84% lower payout).
- In November, EPC offered to pay me $895 in lieu of the contracted $10,000 reimbursement program for 2017. (approx 91% lower than contracted services)

Summary of conversations and correspondence:

04/01/2017 Brandon G (EPC) emailed me new forms as original forms were for wrong program (Wyndham Maintenance Fee program). Submitted correct forms.

07/28/2017 Spoke with Brandon G (EPC). Still setup in wrong program (Wyndham Maintenance Fee program). Told me Reimbursement program was "not the best way to go, it's not working". Said they are working to get things resolved. Maintenance Fee program pays $400 for 100,000 points. Reimbursement program pays $1,400 - $1750 for ~50,000 points.

07/28/2017 Spoke with Lauren at Rental Customer Service (RCS) fulfillment center for EPC. Moved me to the Reimbursement program.

08/01/2017 Wrote to Brandon (attached) advising action to be taken 11/01/2017 if EPC did not meet their contracted commitment.

10/31/2017 Spoke with Robert (EPC). He was to contact RCS for an update. Call back tomorrow.

10/31/2017 Spoke with Gracie at RCS. She told me that they "haven't sold RCI points" as we have to "work out some bugs". "We have to get things resolved between RCI"

11/01/2017 Spoke with Robert (EPC). Has not heard back from RCS. I told him I had spoken with them relaying what RCS had told me. He confirmed the program is not working. He spoke with the CEO. S/he agreed to reimburse me $895 of my $3,995 purchase price. This is not a viable resolution.