In regards to referenced complaint, we have researched the issue and can confirm that the merchants account closure request was indeed received We apologize for the delay in processing the request and have refunded as requested $The merchant should see these funds in their bank account within business days [redacted] was notified of this via phone on 9:ESTWe trust this resolves the complaint.Sincerely [redacted] EVO Payments International
In response to the Revdex.com complaint, the merchant opened an account with EVO on The contract terms are years which includes year successive renewals if EVO is not notified in writing within days prior to the expiration date of the contractThe merchant never sent in a cancellation request via email, mail, or fax to EVOWe contacted the merchant upon receipt of this complaint and she was unaware of this Revdex.com ComplaintThe merchant stated that her sales rep [redacted] , submitted the Revdex.com Complaint.The merchant also stated that she submitted the cancellation request to [redacted] rather then EVOThe merchant has been advised to send in a written cancellation letter and acopy of the fax confirmation of the original request from Augto fax# (###-###-####) or email address ( [redacted] )Once the requested documentation has been received then the account will be reviewed for any possible reimbursement of fees and the account will be closed.Sincerely [redacted]
This complaint was forwarded to our [redacted] division in [redacted] *** and response is below The merchant entered into an agreement with us on We have a signed contract on file with signatureWe take identity theft very serious and if merchant is stating thisis not her digital signature we will take action If this is identity theft then we will require the merchant to sign and an affidavit stating this I encourage the merchant to call our Loss Prevention team to begin this processThe phone number is ###-###-####Once the affidavit is signed and in the hands of the authorities we will issue a credit for the fees incurred If this was not Identity theft the merchant is responsible for the monthly fees on this accountWe have no record of the merchant calling in or sending us a term form prior to We received the term form on 09/ [redacted] and issued a credit of months fees in goodwill IF the merchant can provide proof of call or term form sent prior to this date we will consider a refund but please note the signed agreement indicates the merchant needs to notify us within days of noticing the error and the merchant is responsible to review bankstatement and merchant statements monthly [redacted] , [redacted] [redacted] *** | [redacted] , [redacted] ***t: ###-###-#### | tf: ###-###-#### | f: ###-###-#### [redacted] *** | [redacted] , [redacted] [redacted] *** | [redacted] ***t: ###-###-#### | tf: ###-###-#### | f: ###-###-#### [redacted] | [redacted] [redacted] *** | [redacted] , [redacted] [redacted] *** | [redacted] ***t: ###-###-#### | tf: ###-###-#### | f: ###-###-#### [redacted] | [redacted]
This is in response to the complaint from *** *** * *** regarding equipment charges resulting from the cancellation of their merchant account with EVO. We received notice on ** October to close the merchant account. The merchant was charged an early termination fee of $and
equipment charge of $on ** October. The equipment was charged in accordance with the signed Terminal Placement Agreement whereby the equipment is to be returned in good working order within days of their last transaction. This was not done. The merchant is still in possession of the terminal. The merchant did not speak to EVO Customer Service directlyThe new processor called EVO on the merchant’s behalf to start the cancellation processThis was confirmed in the merchant’s complaint.Merchants are specifically instructed of the cancellation procedures when they call which would include equipment chargesIt appears that since the new processor called on behalfthe merchant to cancel, this information was not relayed back to the merchant.The equipment now belongs to the merchant in accordance with the agreement, copy attached. The account is closed and no refunds for equipment will be madeWe regret losingthe merchants business and sorry that we cannot accomodate their request.*** ***Customer Service
In response to the attached complaint, as an act of good faith, we have contacted the merchant and have been provided with the tracking information forthe shipment of the equipment. And, although it has been over the time limit for the return of the terminal, a credit for $was
issued on Dec ** 2014. We trust this resolves the issue.*** *** *** *** *** ***
This is in response to complaint from ATLANTIS INDUSTRIES LLC (MID [redacted]) located at [redacted] Revdex.com notification dated Wednesday, February **, 2016
EVO Merchant Services sales office is issuing a credit for the Early Closure fees in...
the amount of $395.00 and the Annual Fee of $97.00 on this account. This account has been closed.
Total fees of $492.00 collected for the Early Closure fees and Annual fee have been refunded.
We hope that this resolves all concerns and we apologize for any inconveniences that this may have caused.
If you have questions please let me know.
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] Dear [redacted]: I am writing in response to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. On October [redacted], 2012, we have record of [redacted] executing a merchant agreement with Encore and acknowledging the terms of the agreement. We provided him a 60 day trial period to look over all the terms of the contract before the 4 year term set in and these concerns were never communicated to us until recently. When [redacted] signed the contact on October [redacted], 2012, our representative was required to provide him a copy of the contract and terms and conditions for him to review. We apologize that the copy that we sent [redacted] was originally faxed to us and then refaxed to him, so the copy was not as legible as the one [redacted] would have received when he signed the contract. Once we receive a signed cancellation letter from [redacted] we will terminate his account with us as we agreed. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
[redacted]
*
*
*
[redacted]
*
[redacted] Dear [redacted]: I am writing in response...
to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. On October [redacted], 2012, we have record of [redacted] executing a merchant agreement with Encore and acknowledging the terms of the agreement. Upon receipt of this complaint, a Manager from Encore contacted [redacted] and confirmed that he did receive a copy of the terms and conditions when he signed the contract on October [redacted], 2012. After discussing [redacted]’s concerns, we were able to come to an amicable agreement. Once Encore has received a signed letter of intent to cancel, we will terminate the contract and waive the termination fee of $450.00. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
In response to complaint, this has been resolved as indicated below.SincerelyEileen M[redacted]VP Client ServicesEVO Payments International Good afternoon, This is in response to complaint from : [redacted] [redacted]...
[redacted] [redacted] We were able to validate a formal request for closure submitted to us on 06/**/2016. At the time the closure was not processed due to processing activity on the account. After an unsuccessful attempt to reach the sales partner on the account it was implied that due to the activity the account should remain open. We have reached business owner [redacted] who confirmed that the account should be closed. As a resolution we will close the account and issue a check for the disputed amount of $23.90 . Ruben M[redacted] Relationship Management Supervisor
This is In response to complaint from Boca Dance Studio ([redacted]) located at [redacted] dated Wednesday, March **, 2016
There is no indication that the merchant submitted a closure request to EVO International Payments...
Customer Support Department, Retention Department or EVO Platinum Service Group prior to our conversation with the business owner Melanie Gibbs on 3/**/2016. All account closures require a written notification not to renew at least 90 calendar days of the initial term or any renewal term in accordance to signed contract terms.
As a courtesy we have waived the merchant’s $295.00 early termination fee (Contract end Date 08/**/2016) and credited all fees debited for January 2016 ($50.00) and February 2016($89.50) totaling $ $139.50. The total amount of fees waived of $484.50 is the only amount EVO is willing to accommodate since there is no indication and no proof that a written request of closure was ever received. Based on this we believe this amount is more than fair compensation. The account has been closed as of 03/**/2016.
We hope this resolves the complaint.
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please see below response to complaint.SincerelyEileen M[redacted]VP Client ServicesEVO Payments International In response to the complaint, a credit for the full amount of $139.93 was issued to the merchants bank account on October *. This was a billing error and was corrected and credited...
once it was brought to our attention. The merchant confirmed by telephone that the credit was received.We trust this resolves the complaint. SincerelyJulie O'C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] [redacted]
*
*
*
[redacted] [redacted]
[redacted]
[redacted] [redacted] I am writing in response to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working...
to resolve any concerns of our customers. Upon receipt of this complaint, PowerPay look into the matter and contacted [redacted] We were able to determine that we needed to re-run 9 transactions back to the original card holders credit cards. There was a total of $12,304.88 returned back to the credit cards that were in question. At this time we feel that we have been able to resolve the merchants concerns to the best of our abilities after speaking with [redacted] If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, [redacted] Sales Support Manager
We received the merchant cancellation on 05/**/2016. Due to merchant processing in May the account was slated to close in June to allow the May statement to cycle and bill the merchant. The merchant was not billed for June processing however billed in June for May processing. The account is...
closed with no fees for the processing month of June. Tricia B[redacted]VP OperationsEVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
That is a very nice and flowery response. The fact remains that EVO continues to hold my funds regardless of the information I send them. I have sent them the documents they require and they continue to add more while dwindling my funds away. There is no one person that I can deal with in their organization. Plus I get redirected every time I contact them. I most definitely get the feeling that EVO is pulling my strings so that they can slap the fine print of their contract to me to lock me into their contract unwillingly yet again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b
I am not satisfied because I spoke to [redacted] and I explained to him that I was lied to ever since we opened the accounts. They told us that it was not a contract. I was unhappy since after the first month and I spoke to [redacted] and she had told me that if I had EVO merchant services for 6 months I would not have to pay a cancelation fee. Now I come to find out that thats a lie. Ever since the begining all they do is lie. Plus they charge all kinds of fees I never heard of its a rip off. When I spoke to [redacted] from EVO he said he was going to see what he can do and that he would call me back but he never did. There is alot more things I would like to tell you if I can talk to you on the phone. Just so you can know tomorrow we go out of town and will be back till June [redacted] ...⇄
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In regards to referenced complaint, we have researched the issue and can confirm that the merchants account closure request was indeed received We apologize for the delay in processing the request and have refunded as requested $The merchant should see these funds in their bank account within business days [redacted] was notified of this via phone on 9:ESTWe trust this resolves the complaint.Sincerely [redacted] EVO Payments International
In response to the Revdex.com complaint, the merchant opened an account with EVO on The contract terms are years which includes year successive renewals if EVO is not notified in writing within days prior to the expiration date of the contractThe merchant never sent in a cancellation request via email, mail, or fax to EVOWe contacted the merchant upon receipt of this complaint and she was unaware of this Revdex.com ComplaintThe merchant stated that her sales rep [redacted] , submitted the Revdex.com Complaint.The merchant also stated that she submitted the cancellation request to [redacted] rather then EVOThe merchant has been advised to send in a written cancellation letter and acopy of the fax confirmation of the original request from Augto fax# (###-###-####) or email address ( [redacted] )Once the requested documentation has been received then the account will be reviewed for any possible reimbursement of fees and the account will be closed.Sincerely [redacted]
This complaint was forwarded to our [redacted] division in [redacted] *** and response is below The merchant entered into an agreement with us on We have a signed contract on file with signatureWe take identity theft very serious and if merchant is stating thisis not her digital signature we will take action If this is identity theft then we will require the merchant to sign and an affidavit stating this I encourage the merchant to call our Loss Prevention team to begin this processThe phone number is ###-###-####Once the affidavit is signed and in the hands of the authorities we will issue a credit for the fees incurred If this was not Identity theft the merchant is responsible for the monthly fees on this accountWe have no record of the merchant calling in or sending us a term form prior to We received the term form on 09/ [redacted] and issued a credit of months fees in goodwill IF the merchant can provide proof of call or term form sent prior to this date we will consider a refund but please note the signed agreement indicates the merchant needs to notify us within days of noticing the error and the merchant is responsible to review bankstatement and merchant statements monthly [redacted] , [redacted] [redacted] *** | [redacted] , [redacted] ***t: ###-###-#### | tf: ###-###-#### | f: ###-###-#### [redacted] *** | [redacted] , [redacted] [redacted] *** | [redacted] ***t: ###-###-#### | tf: ###-###-#### | f: ###-###-#### [redacted] | [redacted] [redacted] *** | [redacted] , [redacted] [redacted] *** | [redacted] ***t: ###-###-#### | tf: ###-###-#### | f: ###-###-#### [redacted] | [redacted]
This is in response to the complaint from *** *** * *** regarding equipment charges resulting from the cancellation of their merchant account with EVO. We received notice on ** October to close the merchant account. The merchant was charged an early termination fee of $and
equipment charge of $on ** October. The equipment was charged in accordance with the signed Terminal Placement Agreement whereby the equipment is to be returned in good working order within days of their last transaction. This was not done. The merchant is still in possession of the terminal. The merchant did not speak to EVO Customer Service directlyThe new processor called EVO on the merchant’s behalf to start the cancellation processThis was confirmed in the merchant’s complaint.Merchants are specifically instructed of the cancellation procedures when they call which would include equipment chargesIt appears that since the new processor called on behalfthe merchant to cancel, this information was not relayed back to the merchant.The equipment now belongs to the merchant in accordance with the agreement, copy attached. The account is closed and no refunds for equipment will be madeWe regret losingthe merchants business and sorry that we cannot accomodate their request.*** ***Customer Service
In response to the attached complaint, as an act of good faith, we have contacted the merchant and have been provided with the tracking information forthe shipment of the equipment. And, although it has been over the time limit for the return of the terminal, a credit for $was
issued on Dec ** 2014. We trust this resolves the issue.*** *** *** *** *** ***
This is in response to complaint from ATLANTIS INDUSTRIES LLC (MID [redacted]) located at [redacted] Revdex.com notification dated Wednesday, February **, 2016
EVO Merchant Services sales office is issuing a credit for the Early Closure fees in...
the amount of $395.00 and the Annual Fee of $97.00 on this account. This account has been closed.
Total fees of $492.00 collected for the Early Closure fees and Annual fee have been refunded.
We hope that this resolves all concerns and we apologize for any inconveniences that this may have caused.
If you have questions please let me know.
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] Dear [redacted]: I am writing in response to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. On October [redacted], 2012, we have record of [redacted] executing a merchant agreement with Encore and acknowledging the terms of the agreement. We provided him a 60 day trial period to look over all the terms of the contract before the 4 year term set in and these concerns were never communicated to us until recently. When [redacted] signed the contact on October [redacted], 2012, our representative was required to provide him a copy of the contract and terms and conditions for him to review. We apologize that the copy that we sent [redacted] was originally faxed to us and then refaxed to him, so the copy was not as legible as the one [redacted] would have received when he signed the contract. Once we receive a signed cancellation letter from [redacted] we will terminate his account with us as we agreed. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
[redacted]
*
*
*
[redacted]
*
[redacted] Dear [redacted]: I am writing in response...
to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. On October [redacted], 2012, we have record of [redacted] executing a merchant agreement with Encore and acknowledging the terms of the agreement. Upon receipt of this complaint, a Manager from Encore contacted [redacted] and confirmed that he did receive a copy of the terms and conditions when he signed the contract on October [redacted], 2012. After discussing [redacted]’s concerns, we were able to come to an amicable agreement. Once Encore has received a signed letter of intent to cancel, we will terminate the contract and waive the termination fee of $450.00. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
In response to complaint, this has been resolved as indicated below.SincerelyEileen M[redacted]VP Client ServicesEVO Payments International Good afternoon, This is in response to complaint from : [redacted] [redacted]...
[redacted] [redacted] We were able to validate a formal request for closure submitted to us on 06/**/2016. At the time the closure was not processed due to processing activity on the account. After an unsuccessful attempt to reach the sales partner on the account it was implied that due to the activity the account should remain open. We have reached business owner [redacted] who confirmed that the account should be closed. As a resolution we will close the account and issue a check for the disputed amount of $23.90 . Ruben M[redacted] Relationship Management Supervisor
This is In response to complaint from Boca Dance Studio ([redacted]) located at [redacted] dated Wednesday, March **, 2016
There is no indication that the merchant submitted a closure request to EVO International Payments...
Customer Support Department, Retention Department or EVO Platinum Service Group prior to our conversation with the business owner Melanie Gibbs on 3/**/2016. All account closures require a written notification not to renew at least 90 calendar days of the initial term or any renewal term in accordance to signed contract terms.
As a courtesy we have waived the merchant’s $295.00 early termination fee (Contract end Date 08/**/2016) and credited all fees debited for January 2016 ($50.00) and February 2016($89.50) totaling $ $139.50. The total amount of fees waived of $484.50 is the only amount EVO is willing to accommodate since there is no indication and no proof that a written request of closure was ever received. Based on this we believe this amount is more than fair compensation. The account has been closed as of 03/**/2016.
We hope this resolves the complaint.
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please see below response to complaint.SincerelyEileen M[redacted]VP Client ServicesEVO Payments International In response to the complaint, a credit for the full amount of $139.93 was issued to the merchants bank account on October *. This was a billing error and was corrected and credited...
once it was brought to our attention. The merchant confirmed by telephone that the credit was received.We trust this resolves the complaint. SincerelyJulie O'C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] [redacted]
*
*
*
[redacted] [redacted]
[redacted]
[redacted] [redacted] I am writing in response to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working...
to resolve any concerns of our customers. Upon receipt of this complaint, PowerPay look into the matter and contacted [redacted] We were able to determine that we needed to re-run 9 transactions back to the original card holders credit cards. There was a total of $12,304.88 returned back to the credit cards that were in question. At this time we feel that we have been able to resolve the merchants concerns to the best of our abilities after speaking with [redacted] If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, [redacted] Sales Support Manager
We received the merchant cancellation on 05/**/2016. Due to merchant processing in May the account was slated to close in June to allow the May statement to cycle and bill the merchant. The merchant was not billed for June processing however billed in June for May processing. The account is...
closed with no fees for the processing month of June. Tricia B[redacted]VP OperationsEVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
That is a very nice and flowery response. The fact remains that EVO continues to hold my funds regardless of the information I send them. I have sent them the documents they require and they continue to add more while dwindling my funds away. There is no one person that I can deal with in their organization. Plus I get redirected every time I contact them. I most definitely get the feeling that EVO is pulling my strings so that they can slap the fine print of their contract to me to lock me into their contract unwillingly yet again.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b
I am not satisfied because I spoke to [redacted] and I explained to him that I was lied to ever since we opened the accounts. They told us that it was not a contract. I was unhappy since after the first month and I spoke to [redacted] and she had told me that if I had EVO merchant services for 6 months I would not have to pay a cancelation fee. Now I come to find out that thats a lie. Ever since the begining all they do is lie. Plus they charge all kinds of fees I never heard of its a rip off. When I spoke to [redacted] from EVO he said he was going to see what he can do and that he would call me back but he never did. There is alot more things I would like to tell you if I can talk to you on the phone. Just so you can know tomorrow we go out of town and will be back till June [redacted] ...⇄
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]