Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
The item has been deleted from the owner's credit report.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have refunded the account in full $1233.85 as the March 2016 fees were rejected back to us. We apologize for the inconvenience. The account was opened and approved for an online website. If the merchant feels this was a case of identity theft we do recommend contacting our loss prevention...
department to file a “Identity theft” Affidavit. Loss Prevention may be contacted at ###-###-####. Please know the account is closed with no further billing. Tricia B[redacted] Vice President Operations
Good afternoon [redacted],I appreciate your prompt attention with regards this matter. As I have made clear in my initial complaint, I have spent the better part of ten months attempting redress dealing directly with EVO Canada to no avail. As of today's date, I have not received any contact from EVO Canada since May [redacted]. As there is no Revdex.com operating in Quebec, and the provincial authorities have made it clear that they are unable to assist in any way, I felt that contacting you was the next appropriate move. EVO International prominently and openly displays EVO Canada as being the [redacted] branch of their company on their own website (viewable here: [redacted] and as such I feel that their so called sterling reputation with the Revdex.com is solely due to the less than reputable practices of EVO Canada being outside the direct purview of the Revdex.com. The amount of money which was promised to us, in writing no less, is a mere $2745.60, which for an international corporation operating on 3 continents would seem to be a drop in the bucket. I am aghast at the amount of time and obfuscation which EVO has shown in regards refunding our money, and I have little faith in their willingness to operate in good faith. While I have only had direct dealings with their [redacted] subsidiary, they have been abysmal. I would humbly suggest that, if EVO International prides its reputation as much as [redacted] indicates they do, they may wish to ensure that those companies with which they share a name operate at the same standard. Thank you in advance for your prompt attention to this matter, and I await your next communication. I have attached a copy of a brief summary of this issue for [redacted]'s perusal. Sincerely yours,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Page 6, paragraph 15 states I must maintain a reserve account for EVO for 2 years after termination. The contract goes on to say EVO may debit that account for fines fees penalties at their sole discretion. I told [redacted] I would not agree to that and included it in the letter of cancellation I sent to her by certified mail today.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted]
[redacted]
[redacted] I am writing in response to your letter dated February [redacted], 2017, regarding the above-referenced complaint filed with your agency. [redacted] ([redacted]) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. This merchant requested a confirmation of closure of the account and we mailed this to the address on filed on January [redacted] 2017. After we confirmed that the merchant had not received the letter sent, we electronically sent a copy to them for the owner’s records on Feb [redacted], 2017. At this time we feel as though we have resolved this issue to the best of our ability. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager Tell us why here...
In response to the Revdex.com complaint, the merchant opened an account with EVO on 08/**/2011. The contract terms are 3 years which includes 1 year successive renewals if EVO is not notified in writing within 90 days prior to the expiration date of the contract. The merchant never sent in a cancellation...
request via email, mail, or fax to EVO. We contacted the merchant upon receipt of this complaint and she was unaware of this Revdex.com Complaint. The merchant stated that her sales rep[redacted], submitted the Revdex.com Complaint.The merchant also stated that she submitted the cancellation request to [redacted] rather then EVO. The merchant has been advised to send in a written cancellation letter and acopy of the fax confirmation of the original request from Aug. 2013 to fax# (###-###-####) or email address ([redacted])Once the requested documentation has been received then the account will be reviewed for any possible reimbursement of fees and the account will be closed.Sincerely[redacted]
Upon review, it was determined that the account was closed in accordance with the Terms and Conditions of the Agreement that the merchant signed for and were in effect at the time of signing. The Agreement between EVO and [redacted] came into effect on February [redacted] 2012 (the...
date of their first transaction) The merchant cancelled on September [redacted] 2015. The Agreement had already renewed for a 1 year term on February [redacted] 2015 per Item 13 of the Terms and Conditions. The fact that the merchant was unaware that the contract rolled over at the end of the three year term and would be charged a flat early termination fee of $295 if the contract was cancelled before February [redacted] 2015 because they did not refer back to the signed paperwork does not, in our opinion, constitute or justify a credit for the $295 early termination fee or for it to be prorated. We shall be contacting the merchant to let them know of our decision on this.
Julie O'[redacted]
P-###-###-####
EVO Payments International
This is in response to [redacted]. ([redacted] Revdex.com complaint notification. The account was opened 4/*/2015 then on 04/**/2015 the merchant requested the account to be canceled.We have issued a credit of $395.00 for the early closure fee billed to...
satisfy the customer complaint since the that [redacted]. requested cancellation of their contractaccount was requested to be closed within three business days of signing the contract.We apologize for inconvenience and trust this resolves the complaint.Sincerely[redacted]
[redacted]
This is in response to complaint from : LAY OF THE LAND (MID [redacted]) located at [redacted] dated March [redacted], 2016. We validated the merchant had communication issues on his terminal that generated duplicate sales. After partnering with the vendor of the...
terminal we were able to certify that the terminal being used by the merchant has reported issues when communicating via dial. We will suggest to the merchant to upgrade the connection of their terminal from dial to IP to avoid future duplicate transactions and we will issue a $255.75 courtesy credit to merchant for the inconvenience. Ruben M[redacted] Relationship Management SupervisorEPSG Platinum Services Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
The item has been deleted from the owner's credit report.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have refunded the account in full $1233.85 as the March 2016 fees were rejected back to us. We apologize for the inconvenience. The account was opened and approved for an online website. If the merchant feels this was a case of identity theft we do recommend contacting our loss prevention...
department to file a “Identity theft” Affidavit. Loss Prevention may be contacted at ###-###-####. Please know the account is closed with no further billing. Tricia B[redacted] Vice President Operations
Good afternoon [redacted],I appreciate your prompt attention with regards this matter. As I have made clear in my initial complaint, I have spent the better part of ten months attempting redress dealing directly with EVO Canada to no avail. As of today's date, I have not received any contact from EVO Canada since May [redacted]. As there is no Revdex.com operating in Quebec, and the provincial authorities have made it clear that they are unable to assist in any way, I felt that contacting you was the next appropriate move. EVO International prominently and openly displays EVO Canada as being the [redacted] branch of their company on their own website (viewable here: [redacted] and as such I feel that their so called sterling reputation with the Revdex.com is solely due to the less than reputable practices of EVO Canada being outside the direct purview of the Revdex.com. The amount of money which was promised to us, in writing no less, is a mere $2745.60, which for an international corporation operating on 3 continents would seem to be a drop in the bucket. I am aghast at the amount of time and obfuscation which EVO has shown in regards refunding our money, and I have little faith in their willingness to operate in good faith. While I have only had direct dealings with their [redacted] subsidiary, they have been abysmal. I would humbly suggest that, if EVO International prides its reputation as much as [redacted] indicates they do, they may wish to ensure that those companies with which they share a name operate at the same standard. Thank you in advance for your prompt attention to this matter, and I await your next communication. I have attached a copy of a brief summary of this issue for [redacted]'s perusal. Sincerely yours,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Page 6, paragraph 15 states I must maintain a reserve account for EVO for 2 years after termination. The contract goes on to say EVO may debit that account for fines fees penalties at their sole discretion. I told [redacted] I would not agree to that and included it in the letter of cancellation I sent to her by certified mail today.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] I am writing in response to your letter dated February [redacted], 2017, regarding the above-referenced complaint filed with your agency. [redacted] ([redacted]) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. This merchant requested a confirmation of closure of the account and we mailed this to the address on filed on January [redacted] 2017. After we confirmed that the merchant had not received the letter sent, we electronically sent a copy to them for the owner’s records on Feb [redacted], 2017. At this time we feel as though we have resolved this issue to the best of our ability. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager Tell us why here...
In response to the Revdex.com complaint, the merchant opened an account with EVO on 08/**/2011. The contract terms are 3 years which includes 1 year successive renewals if EVO is not notified in writing within 90 days prior to the expiration date of the contract. The merchant never sent in a cancellation...
request via email, mail, or fax to EVO. We contacted the merchant upon receipt of this complaint and she was unaware of this Revdex.com Complaint. The merchant stated that her sales rep[redacted], submitted the Revdex.com Complaint.The merchant also stated that she submitted the cancellation request to [redacted] rather then EVO. The merchant has been advised to send in a written cancellation letter and acopy of the fax confirmation of the original request from Aug. 2013 to fax# (###-###-####) or email address ([redacted])Once the requested documentation has been received then the account will be reviewed for any possible reimbursement of fees and the account will be closed.Sincerely[redacted]
Upon review, it was determined that the account was closed in accordance with the Terms and Conditions of the Agreement that the merchant signed for and were in effect at the time of signing. The Agreement between EVO and [redacted] came into effect on February [redacted] 2012 (the...
date of their first transaction) The merchant cancelled on September [redacted] 2015. The Agreement had already renewed for a 1 year term on February [redacted] 2015 per Item 13 of the Terms and Conditions. The fact that the merchant was unaware that the contract rolled over at the end of the three year term and would be charged a flat early termination fee of $295 if the contract was cancelled before February [redacted] 2015 because they did not refer back to the signed paperwork does not, in our opinion, constitute or justify a credit for the $295 early termination fee or for it to be prorated. We shall be contacting the merchant to let them know of our decision on this.
Julie O'[redacted]
P-###-###-####
EVO Payments International
This is in response to [redacted]. ([redacted] Revdex.com complaint notification. The account was opened 4/*/2015 then on 04/**/2015 the merchant requested the account to be canceled.We have issued a credit of $395.00 for the early closure fee billed to...
satisfy the customer complaint since the that [redacted]. requested cancellation of their contractaccount was requested to be closed within three business days of signing the contract.We apologize for inconvenience and trust this resolves the complaint.Sincerely[redacted]
[redacted]
This is in response to complaint from : LAY OF THE LAND (MID [redacted]) located at [redacted] dated March [redacted], 2016. We validated the merchant had communication issues on his terminal that generated duplicate sales. After partnering with the vendor of the...
terminal we were able to certify that the terminal being used by the merchant has reported issues when communicating via dial. We will suggest to the merchant to upgrade the connection of their terminal from dial to IP to avoid future duplicate transactions and we will issue a $255.75 courtesy credit to merchant for the inconvenience. Ruben M[redacted] Relationship Management SupervisorEPSG Platinum Services Group