Executive Jeep/Nissan

Im not good at these kind of things but felt the NEED to share my beyond amazing experience I came in looking for a bigger vehicle that was safe, reliable, and most importantly could tow my horse After a horse back riding accident a few years ago, I needed something that was comfortable and safe on the road, and being a girl, obviously stylish Luckily I met Lauren, a young, savvy sales associate, and together we narrowed my search down to basically the best car in the show room (not surprising at all) With a budget in mind, Lauren and Steve the financing guru, helped me get my payments down to my comfort level and gave me exactly what I was looking for for my trade in ( [redacted] I walked out that night with my keys and new car and went straight to the barn I never thought I'd get rid of my ***s since it was my dream car, but I handed those keys over so fast and walked away easilyWhen people say hassle free, no gimmicks, I never believe them, and even to me I still can't believe it, BUT its true at this dealership....they truly made buying this car as quick, easy, and fun as possible (even playing my favorite songs during the process) If you are looking for a jeep or nissan, you would be foolish not to come here first....trust me HAPPY HOLIDAYS!!

July 1st [redacted] did bring her vehicle in with a concern of a no start condition after sitting for a while after driving itwhen the vehicle arive the technician inspected the vehicle and determined that the vehicle needed a starter and trigger wire see techsnotes ( scan tested has list of codes air bag ,radio , amp, light out , tipm ,so drove the truck and it has no gas so a short trip then started times out of wont starttested the trigger wire and have voltage there out of times so replaced the starter and spliced in new trigger wire and started out of time also did an update to the tipmThe signal to start the truck come from the tipmIt seems to be fine now but if any problems in the future the tipm must be replaced also.) July 7th [redacted] bring the vehicle back and states the vehicle is still having the same issue, We advised that on the last repair the TIPM should be replaced and she ageedWe replaced the TIPM and start vehiclle though out the day and it started every timeTech notes from this visit ( PREV-DIAG AS A BAD TIPM NOTE THE AIR BAG LIGHT IS ON ORC IS OFF LINE SOP TIPM ITS ON BACK ORDER INSTALLED AND PRO-GRAMED THE TIPM TO THE TRUCK NOW STARTS JUST FINE ) July 21st [redacted] bring the vehicle back and said it was still not starting at times, we provided her with a free rental car and I drove her vehicle for the next days, I took it everywhere I go during a dayi took it home every night I took it to lunch, to the store, to my doctors appointment and also just drove around and performed well over starts and stops and could not duplicate her concern of an intermitting no starti let it sit with the radio on and the radio of still could not duplicate the no starti told [redacted] that if I could fine anything wrong with the vehicle I would repair it at no charge to herShe stated that people were telling her a tune up would fix the vehicles issue, I said I did not feel this was the issue, but if she wanted a tune up I would do it, but if she comes back again and still tells me it did not fix the issue and I can't duplicate the issue I would not continue to replace parts just as a guess because somebody she knows says soIf I can get the vehicle to not start I will be more than willing to do what needs to be done at no charge to [redacted] but I have to have it happen before just throwing parts at it Thank You [redacted] Service Manager

Customer stated to service advisor on two occasions that he experience the noise prior to the minor collision, but was waiting for the upcoming oil change to bring in the vehicle for serviceThe autobody shop, affiliated with the dealership, conducted a structural inspection of the vehicle and stated that there was no structural damage to the vehicle and no reports of broken welds or any other items as previously stated by service manager’s previous claimNo rear tail light was replaced as part of the minor collision repair, only a rear bumper, a mud flap, and a decalCustomer has a print out from autobody shop that itemizes replaced items and work conductedAfter the second attempt to install the tonneau cover onto customer’s vehicle, the tail gate operated correctly, however the tracks that run parallel to the truck bed were not installed correctlyOn both tracks, on side of each track it higher than the otherThe high points on the tracks are at direct opposite ends of the truck bed, in an “X” configuration, causing the tonneau cover to not properly tighten when closed and water to puddle in low ends Prior to tonneau cover being removed by Nissan, customer never had an issue with the operation of the tonneau coverDuring all history of service with this issue, customer dealt directly with service advisor, and only met with service manager on two occasionsAll communication with customer conducted with service advisor, not service managerAs mentioned, mechanic from Nissan, who installed tonnaeu cover twice, stated to customer that he had little experience with installing tonnaeu coversCustomer is seeking tonneau cover to be reinstalled by shop were previously purchased to ensure proper installation that would not hinder the performance and warranty of tonneau coverNo rumors are made to bolster concerns, it’s what the customer heard

Tell us why here...after reviewing the customer compliant about the transaction we are going to be sending out the customer the rebursment for $we have out the request in our accounting office and the refund check will go out next week [redacted] *

[redacted] came in on June 29thwith the concern of the vehicle stalls out while drivingupon diagnosis we found a cracked spark plug so we recommended to replaced the plugs firstupon further investigation we also found she had water in her gas tank after taking a fuel samplewe recommended to remove the tank and clean the tank outwe also recommended to replace the fuel pump [redacted] authorized the cleaning of the gas tank but did not authorize the replacement of the fuel pumpthis is clearly stated on her repair order [redacted] came into the service department on July 11thand was extremely upset and was using language that was borderline abuse to myself and my employeesafter I finally got [redacted] *alm enough to have a conversationI ask her what was the reason why you brought your vehicle in the first time and she agreed because it stalled while drivingI then ask her are you still having a problem with stalling while drivingshe stated no I'm notI ask her to be clear the problem ou are now having is at times the gas gauge is not reading correctlyshe said yesI tried to explain this is different concerns but she was not willing to listen and just continued to cuss, the general manager was also in the office while these conversations were taking placeI offer to look at the issue for no charge and told [redacted] that if it had anything to do with what we did I would take care of it, but if not then we would have to have a conversation on the repair and the cost involved [redacted] is just not willing to understand what water can do to a fuel system, the fuel pump has parts to it and one is the fuel level sender which sends a message to the fuel gaugeas I mention we recommended the fuel pump on the original repairI and Executive request that the customers claim against Executive Jeep Nissan be dismissedWe followed procedure and the customer ignored are request to replace the fuel pump on the original repair Thank you Frank G [redacted]

Good afternoon, I checked our computers systems by then name and phone number and can not locate anyone under this name is it possible it was form another one of our stores if she could double check that I can check Thank you, Scott O***

Complaint: [redacted] I am rejecting this response because: When the truck was brought in on March 31st due to the 4xnot be able to disengage and an oil changeCustomer also made comment of a squeaking/chirping sound when driving over bumps and turningA diagnosis was also completed at the customer’s expense, in order to correct the noise issue with the truckThe front sway bar end links were replaced without notifying the customer prior to the repair, allowing the customer to authorize the repair On April 7th, a road test was conducted by the customer and a mechanic, which was an estimated mile trip and did not last an hour as reported previously reported by the service manager, and no noise was heard Service advisor stated to customer when he came to pick up his truck that a mechanic conducted a separate road test without the customer and stated the mechanic did heard a noise which he then proceeded to lube the truck bed bushings Another diagnosis and point inspection was conducted by the mechanic and did not find any damaged/deteriorated parts on the vehicle or any further issue On April 16th, customer returned to dealership with the same noise issue and stated that the over the weekend noticed that the hood prop holder head was sheared off, not allowing for the hood of the vehicle to stay open Customer has not opened the hood since the two previous visits to the dealership in which an oil change and a point inspection were both completed Customer asked if point inspection previously performed covers checking engine bay, service advisor stated it did Customer asked how the hood of the vehicle could stay open during the inspection if the hood prop was damaged Service manager stated it could have fell off during driving Customer requested a different mechanic to work on vehicle in an effort to correct noise issue When customer came back that evening to pick up vehicle, service advisor stated to customer that the driver side rear shock was leaking and needed to be replaced Service manager correct in that he stated that the shock was on back order from both Nissan and the one company that the customer researched and was unable to determine when the shock was to be delivered Service manager stated to customer that the leaking shock was the rear driver side shock, not the rear passenger side shock Customer agreed to have leaking shock replaced by Nissan, and would replace the passenger side shock at own cost at a later time Nissan ordered the driver side rear shock, not the customer, because Nissan would only warranty the part if it was ordered by them Time of delivery for the shock was unsure by the dealership due to the back order A road test was conducted that evening by the customer and the mechanic who diagnosed the leaking shock for minutes at which time both, the customer and mechanic, heard the noiseCustomer stated to service advisor that truck was taken to body shop for minor repairs, but noise had been occurring before body work and that the body shop had issues in receiving parts on time which did not allow the customer to bring in the truck earlier Customer stated that body shop that truck was taken to was chosen because it was affiliated with Nissan, being that it was Nissan’s body shop Customer felt that if service manager felt that the issue was body shop related, that service manager should contact body shop, not customer since it is affiliated with the dealership On April 18th, customer called service advisor and asked if a rear passenger speaker could be ordered and if it was covered by easy car warrant due to cracking noise when operating Service advisor confirmed that easy car warranty covers speaker replacement and told customer that speaker would arrive by the 22nd of April Service advisor called customer on April 24th, stating that the shock had arrived but the rear passenger speaker did not Customer asked if speaker was backed ordered and service advisor stated that it wasn’t Speaker did not arrive until April 30th On May 1st, customer dropped off truck for rear driver side shock replacement, rear passenger side speaker replacement and to leave it overnight so that Nissan could drive truck all day to ensure that noise issue was corrected Service advisor called customer same day stating that the parts have been replaced and that the mechanic conducting the repairs, the same one who lubed the truck bed bushings and missed the rear leaking driver side shock, had removed the tonneau cover off and conducted a road test and no noise was heard Customer came that evening to pick up vehicle and was asked to conduct a road test with the mechanic Drove with mechanic for miles without the tonneau cover and did not hear noise When returned back to shop, mechanic asked customer if he wanted tonneau covered reinstalled and customer agreed When customer tried to open tail gate, tail gate was rubbing against snap end cap from tonneau coverWhen customer tried to close tail gate, tail gate would not close properly due to improper installationCustomer showed improper installation to service advisor who stated that mechanic could reinstall tonneau cover properly Second attempt made was incorrectTonneau cover tracks, which run parallel to truck bed were not level and plum with finished height of bed trim, causing the tonneau cover to sag at the sides Mechanic who installed tonneau cover stated he did not have experience with tonneau cover model Tonneau cover was purchased specifically for make, model, and year of truck Tonneau cover not installed same way as it was previously that morning when customer dropped off truck for repairs Tonneau cover was not sagging nor did it hinder the operation of opening and closing the tail gate as it did when the Nissan mechanic reinstalled the tonneau coverService manager muttered obscenity about customer under his breath on his way out to inspect tonneau cover Service manager stated that issue was costing him time and money Service manager told customer to leave and that in his opinion the tonneau cover was properly installed Customer stated that truck was purchased through Nissan with a warranty and that he is in the right to have issue corrected Squeaking nise continues to be an issue with the truck If service manager could not correct noise issue, he should have made it clear to customer Customer felt the dealership could not properly determine the cause of the noise and were chasing parts Customer had conducted three road tests with Nissan mechanics, not as previously stated by service manager A rental car, covered by easy care, was given to customer on two occasions, after customer stated he needed a vehicle due to work travelTwo of the three road tests conducted by the mechanics and the customer had the tonneau cover installed during the drive The squeaking noise was heard twice when Nissan had the truckOnce with the mechanic by himself on April 7th in which he later lubed the truck bed bushings, and the other with the mechanic on April 16th Customer has service repair invoices from Nissan dealership document the discrepancies in the dealership’s account Tonneau cover continues to sag at the edges due from improper installation by the dealership Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

I would first like to apologize to [redacted] I would first like to address the repair procedure that may be in question [redacted] s [redacted] came in with the issue of gas splashing back when trying to fill the tank with gasAfter careful diagnosis it was determined that the fuel tank needed replacementafter replacing the fuel tank and resecuring the lines associated with the tank the vehicle was test drive and determined that the repair was completedThe vehicle was towed back in on the 21stwith a fuel leak [redacted] is correct that we gave her the tow companies number and they said they could not come out until the next day [redacted] did us her [redacted] membership for the towI know that [redacted] feels that MrE [redacted] was trying to do something illegal with the date for the rentalWe don't participate in the [redacted] rental program, however we do with the [redacted] programThe program rules is no renters under the age of **As we know [redacted] is under the age of **Anthony to see that [redacted] was very upset and needed to try and help( side note I as a manager I have the ability to override the age but it is only done on a case by case basis) in this case he knew he needed to just say yes due to the circumstanceHe was just trying to make the situation betterI apologize if [redacted] thought that he was attempting to do something illegalMrE [redacted] has been a long time employee with strong moral character and always tries to remove the road blocks for customers [redacted] mention that the tow driver had advised her if she didn't have [redacted] the tow would have cost her $300.00, the fortunate thing is she did, I know she said she only gets tows per year before she would have to pay for the 5thoneI did check into a [redacted] membership and it is $for personI'm not aware of how many tows [redacted] has used in the past yearIf this was her 4thtow of the year I would be willing to offer the $so she could renew her membership and have and additional towsWe did offer [redacted] a $service and parts credit, she mention she does all her own workShe can use the credit to purchase the parts she would need to perform her own work from our parts department with the creditwe sincerely regret this incidentThis one incident doesn't reflect the thousands of repairs performed and satisfied customer at Executive Jeep Nissan Sincerely,Frank G [redacted] Service Manager Tell us why here

On December 11thMrs [redacted] brought her [redacted] in for a recall and a full vehicle detail and alignment and drive belt replacement The only reason why the vehicle was not ready that day was due to the full detail, we performed a complete detail on the vehicle including hand wax and buff along with carpets cleaned and shampoo, tires and windows etcAs Mrs [redacted] states we provided her with a loaner so as not to inconvenience herMrs [redacted] did report to the General Manager that her radio was not working, and he ask me to have it looked at, which we did and found the radio was internally shortedThe wiring going to the back of the radio had power and ground but the radio itself was not turning onMrs [redacted] felt that we caused the radio to stop workingI explain to her that the work we performed had nothing to do with the radio, we did and alignment, and drive belts both which have no connection with the radio, and the recall that had to do with checking a connector in the left front kick panelI explain that no work was performed behind the dash where all the wiring is for the radioI spoke with Mrs [redacted] and I told her I would try to help the best that I could but it could just be a coincidence that the radio shorted out, I was confident that nothing we did could have caused this problemI told her if I get in another [redacted] that would be a wholesale vehicle that we are not going to keep for sale I would remove the radio and put in it her vehicle for no chargea number of weeks had past and we did not get one inMrs [redacted] called me and said she was leaving for Florida and wanted something done , so I made a call to a company that installs radio's and accessories the companies name is [redacted] out of Wallingford ctI provided them with the make and model and year and ask how much to install a radiothey gave me a price of $i called Mrs [redacted] and told her the price and told her I would split the price $each and she agreedso I contacted [redacted] and scheduled an appointmentThe part that Mrs [redacted] is not understanding is I do not get the radio for cost from another businessthat may have been [redacted] cost but not mine, and I have to pay for them to install iti do not set the price for a company that Executive Auto Group does not ownThe price for the radio and installation was $and that is what I was charged by [redacted] We both agreed to pay for halfExecutive did pay for halfI have attached a copy of the bill from [redacted] along with the internal po showing we paid [redacted] $240.00We respectfully hope that the Revdex.com see's that Executive Jeep [redacted] acted in a professional manner to rectify Mrs [redacted] s concernThank youFrank [redacted] Service Manager

The Tonneau cover does not fit tightly when everything is snapped in due to the second improper installation from the dealershipThe attached photos display the installation by the dealership that is causing the issue of the tonneau cover not properly securing tightly when in the closed positionThe cover bed rails, that run parallel to the truck bed, are installed at different heights above the truck bedThe left front side is higher than the left rear sideThe Right front side is lower than the right rear sideThe height above the front left corner of the truck bed is approximately the same condition as the opposite corner at the right rear tail gate, which causes the cover to not close securely, causing wrinkles or low spots in the coverWhen it rains, small pools of water collect along the sides of the bed rails causing the cover to stretch moreThe internal knobs that balance the cover's elasticity can not set to the correct setting due to the cross height configuration as a part of the dealerships improper installationWhen the customer purchased the cover from an authorized cover installer, it took the shop a little over two hours to installIt took the dealership twenty minutes to install the cover, on both instances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We reached out to the customer today in order to process her vehicle service contract cancelationWe left a voicemail with contact information back to the sales manager to finalize the process

To whom it may concern: On June 8thMrs*** *** was traveling through Connecticut and had her *** Armada towed to Executive Jeep NissanThe vehicle was towed in for leaking gasWe verified that indeed it was leaking fuelWe had to remove the fuel tank in order to
access where the leak was coming fromWe locted the leak and it was coming from the main fuel pump pressure lineIt is held on with a clip that is built into the lineWe could not see why it came off but it had become un clipped We check on the availiblity of a new line but it was to business days outWe advised the customer that to get a new line the vehicle would be down for to daysThey ask if there was anything else we could doWe advised we could put the old line back on and see if it would hold but that if it came back off they would surely ned to replace the lineThe customer agreed and we reinstalled the old lineWe pulled on the line after it was installed a number of times trying to see if it was secure and it seem to beWe reinstalled the gas tank and related parts and advised the customer verbally that again if the line comes off again it should be replacedI have attached a copy of the repair order and you can see clearly everything is noted on the repair orderWe respectfully ask that this cased be dropped because we did everything we could to help the customer get back on the road and attempt to get back homeThey were fully aware that this may be a temporary fix until they could get homeThank you *** ***Service Manager

*** *** came in on June 29thwith the concern of the vehicle stalls out while drivingupon diagnosis we found a cracked spark plug so we recommended to replaced the plugs firstupon further investigation we also found she had water in her gas tank after taking a fuel samplewe recommended to
remove the tank and clean the tank outwe also recommended to replace the fuel pump*** *** authorized the cleaning of the gas tank but did not authorize the replacement of the fuel pumpthis is clearly stated on her repair order*** *** came into the service department on July 11thand was extremely upset and was using language that was borderline abuse to myself and my employeesafter I finally got *** *** *alm enough to have a conversationI ask her what was the reason why you brought your vehicle in the first time and she agreed because it stalled while drivingI then ask her are you still having a problem with stalling while drivingshe stated no I'm notI ask her to be clear the problem ou are now having is at times the gas gauge is not reading correctlyshe said yesI tried to explain this is different concerns but she was not willing to listen and just continued to cuss, the general manager was also in the office while these conversations were taking placeI offer to look at the issue for no charge and told *** *** that if it had anything to do with what we did I would take care of it, but if not then we would have to have a conversation on the repair and the cost involved*** *** is just not willing to understand what water can do to a fuel system, the fuel pump has parts to it and one is the fuel level sender which sends a message to the fuel gaugeas I mention we recommended the fuel pump on the original repairI and Executive request that the customers claim against Executive Jeep Nissan be dismissedWe followed procedure and the customer ignored are request to replace the fuel pump on the original repair Thank youFrank G***

On December 11thMrs*** brought her *** *** in for a recall and a full vehicle detail and alignment and drive belt replacement. The only reason why the vehicle was not ready that day was due to the full detail, we performed a complete detail on the vehicle including
hand wax and buff along with carpets cleaned and shampoo, tires and windows etcAs Mrs*** states we provided her with a loaner so as not to inconvenience herMrs*** did report to the General Manager that her radio was not working, and he ask me to have it looked at, which we did and found the radio was internally shortedThe wiring going to the back of the radio had power and ground but the radio itself was not turning onMrs*** felt that we caused the radio to stop workingI explain to her that the work we performed had nothing to do with the radio, we did and alignment, and drive belts both which have no connection with the radio, and the recall that had to do with checking a connector in the left front kick panelI explain that no work was performed behind the dash where all the wiring is for the radio
I spoke with Mrs*** and I told her I would try to help the best that I could but it could just be a coincidence that the radio shorted out, I was confident that nothing we did could have caused this problem. I told her if I get in another *** *** that would be a wholesale vehicle that we are not going to keep for sale I would remove the radio and put in it her vehicle for no chargea number of weeks had past and we did not get one inMrs*** called me and said she was leaving for Florida and wanted something done , so I made a call to a company that installs radio's and accessories the companies name is *** *** out of Wallingford ctI provided them with the make and model and year and ask how much to install a radiothey gave me a price of $i called Mrs*** and told her the price and told her I would split the price $each and she agreedso I contacted *** *** and scheduled an appointment
The part that Mrs*** is not understanding is I do not get the radio for cost from another businessthat may have been *** *** cost but not mine, and I have to pay for them to install iti do not set the price for a company that Executive Auto Group does not ownThe price for the radio and installation was $and that is what I was charged by *** ***We both agreed to pay for halfExecutive did pay for half
I have attached a copy of the bill from *** *** along with the internal po showing we paid *** *** $We respectfully hope that the Revdex.com see's that Executive Jeep *** acted in a professional manner to rectify Mrs***s concern
Thank you
Frank ***
Service Manager

The customer took delivery on APRIL 7th they were from *** and any car that come from out of state form *** needs a out of state inspection done form the state of *** we used a out side service to do the regs for us out of state and they told us they need the inspection form
and the customer need to bring the car to a inspection station we tried calling Mr*** and left numerous messages for him over a week period then we sent out certified mail to him stating this and then we had a phone number in the deal that was his sister and we got a hold of her and said she would have him call us another week went by then final he called us and we told what he need to do and the car needed a few things and then the inspection was final done on Mr*** was on a day temp plate which was expired all the paper work has been sent to *** *** and we are waiting for it to return I will have my office call to follto see were they are in the process as reb ursment for the work that need to be performed is no problem as far a payment rebursment I can not do that, I will have the sale salesperson give him a call as soon as we here from *** ***
Scott

On March 31stthe vehicle was brought in for diagnosis, however the customer neglected to tell us he just got it out of the bodyshop. During a conversation at a later date Mr*** stated that the vehicle had been in a minor accifdent, I suggested he either bring it back to the body shop or we could for himi mention that maybe there could be a broken weld or something else due to the accident. Mr*** stated it was only a minor accident nothing that could cause this. I told him even a minor accident can cause a noise in different areasHe then changed and said his noise started after the accidenti checked with the body shop and the accident I would say was not minor it consisted of replacing the rear bumper the rear tail light and additional items along with repairing the right side bed panel to the amount of $1823.13
While I understand Mr*** concerns the repairs made were all nessacary repairs based on the concerns he had, and all repairs were made with his permissionThe tonneau cover in question he is correct the first time we installed it it was hitting, however after reinstalling it the second time the tail gate open and closed perfect and the unit was installed the same way it came off
No obscenity was mutter by me or anybody else, Mr*** should no start rumors that are to try the bolster his concerns
Thank You
*** ***
Service Manager

The customer came in the first time on March 31st
with a list of concerns,
the first was he could not get the vehicle out of
wheel drive, we found a bad 4xswitch was not releasing so we adjusted the
switch and vehicle was coming in and out of wheel drive as design, his other
concern was a squeaking noise over bumps in the front end, we found the front
sway bar bushings dry and cracked we test drove and the noise was gone
Customer came back on April 7thand said there was still a noise
when turning, we went for a test drive with customer but no noise was heard, we
said we would still look at it and be sure the work we did was goodWe lube
the truck bed bushings just to be sure it was not from that areaOn April 16th
customer came back and said the noise is still there, the tech went for a
hour ride with customer and could not hear a noise, then the customer told us
the vehicle was at our body shop and the noise began after the work was done,
so now we were not sure if the noise we heard the first time was the correct
noise, maybe it had something to do with the bodyworkWhen I explain that to
the customer that if the noise started after the bodywork was done maybe it
should go back to body shop and insurance company may have to get involvedHe
said that’s not my problem it’s your body shopI said you right but maybe you
should have gone to body shop firstHe also stated that we broke his plastic
hood prop rod holder, so I put I new one in at no charge, he now stated the
noise was traveling the whole right side of the vehicle front to backwe
noticed that the right rear shock was beginning to leak and we mention it to
him and check with easy care and it was covered but he has a $deductible
He was upset that easy care would not cover both shocks we explained that they
only cover the one leaking and he said this is the most ridiculous thing he had
ever heard ofHe was not happy about the $deductBut he wanted both
shocks replaced we had the left side in stock but did not have a right side in
stockThe billstein shock right side was on back order and we were told by
parts it was to days out, we told the customer and he was very upset and
said he could find one on line why can’t a dealership do the same thing, so I
ask where he found it on line and I went on line and it said “to days
usually” so I called the company and they did not have it in stock either so I
called the customer and told him and again he was upsetMean while we had
spent almost hours on test drives and inspections trying to find the source
of this noise without being paidThe customer decided to get his own shock and
we installed it for himHe took the vehicle and called and said the noise was
still there and that now his right rear speaker doesn’t workSo we ordered a
speaker and on May 1sthe came in and we installed a new speaker
covered by easy care and I covered the deductible for hm He also stated
there still was a noiseSo the tech went for another test driveI also
went for a test drive we brought the vehicle back into the shop and I ask the
tech to remove the tonneau cover just for ha ha’s and then we test drove it and
the noise was not there, we drove it more times to be sure, we called the
customer and ask him to come down for test drive, and when he did the techand
customer drove for over and hour and no noise was heardHowever he insisted
the cover was not making the noiseI said drive it for a week and see if you
hear the noise he said no, just but my cover back on and I’ll bring it
somewhere else for the noiseWe installed the cover and then the customer
became enraged stating the cover was not on correctIt is an aftermarket
tonneau cover and we installed it the same way we took it offI provided
customer with a free loaner car at every one of his visits
*** ***

Complaint: ***
I am rejecting this response because:
The customer respectfully declines the offer brought forward
by Nissan in an attempt to reinstall the tonneau cover. The decline is due to previous failed
attempts by Nissan and the fact that the sales manager was satisfied with the
current reinstallation of the tonneau cover and told the customer to leave the dealership. Customer no longer wants to conduct business
with the current Nissan dealership for that reason. Customer does not have installation
instructions for tonneau cover as it was installed by otherCustomer proposes
that the tonneau cover be installed by autobody shop where the customer originally
purchased cover to ensure correct installation and no voids in the current
warranty. Nissan previously stated that
they were unfamiliar with the tonneau cover as it is a “non-nissan” tonneau
cover. Having the autobody shop where
the tonneau cover was previously purchased installed, would ensure correct installation
and would remove Nissan from any future tonneau cover related issues that could
arise. Any labor costs associated with
reinstallation of cover should be compensated by Nissan due to Nissan’s failed attempts
to reinstall cover
Sincerely,
*** ***