Executive Jeep/Nissan

Mrs. [redacted] had her 2007 [redacted] with 92161 miles serviced on August 29th. 2014.  She came in with the concern that the traction control, [redacted] and [redacted] lights were on. The vehicle was diagnosis as needing a steering angle sensor. The price of the part and labor was quoted...

to Mrs. [redacted] and she authorized the repair, she was advised at the same time that the part was on back order. We have recieved a number of dates from the manufacture as to when that part is going to ship but each time the date comes and goes and the part is push back to a later date. The manufacture is aware of the part being on back order and the district representative is aware of the part being on back order and they are doing everything they can to get the part to Executive so we can install it for the customer. Mrs. [redacted]'s calls are not being ignored. This is a manufacture issue not an Executive Jeep issue, we can not be held responsible for parts delays by the manufacture. I have spoken to the manufactures representative and he has said he would consider a rental vehicle if a major snow storm was hitting the area but the vehicle would only be a 1 or 2 day rental and then Mrs. [redacted] would have to return the vehicle once the roads were clear, she would not be able to stay in the vehicle for a prolong periord of time. Mrs. [redacted] can contact the manufacture and I believe she already has contacted them and they declined a rental/loaner vehicle while the part is on back order. I respectfully recommend that this case be closed because Executive Jeep has made every attempt to secure this part but we do not control the vendor or the manufactures processes to secure such items.  Thank you[redacted]

Review: my name is [redacted] & about a few weeks ago I brought my car into the business of EXECUTIVE JEEP & NISSAN {the problem was/is that if you leave the radio on or anything else in car it wouldnt start right away usually have to let it sit then restart it} I paid roughly about $930 for 1st repair{starter & wire } picked car up & it started doing the same thing (took it out of town & was stuck on the nj turnpike for 30 mins) ,came back to ct & I brought it back to them EXECUTIVE ,this time they tell me its my T.I.P.M.{TOTAL INTERGRATED POWER MODULE) PAID $467 TO have that fixed and it did the same thing ,for all I know this company misdiagnosed my car & got paid to do soDesired Settlement: I am not asking for all of my money back, but a percentage will be delightful because these people have misdiagnosed my car because it has the same problem it had when I brought it to them, I may didnt need thise things but they sold them to me ,this is FRAUD and im not pleased one bit

Business

Response:

July 1st. 2014

[redacted] did bring her vehicle in with a concern of a no start condition after sitting for a while after driving it. when the vehicle arive the technician inspected the vehicle and determined that the vehicle needed a starter and trigger wire see techs. notes ( scan tested has list of codes air bag ,radio , amp, light out , tipm ,so

drove the truck and it has no gas so a short trip then started 25 times 7

out of 25 wont start. tested the trigger wire and have voltage there 24 out of

25 times so replaced the starter and spliced in new trigger wire and

started 25 out of 25 time also did an update to the tipm. The signal to

start the truck come from the tipm. It seems to be fine now but if any problems

in the future the tipm must be replaced also.)

July 7th. 2014

[redacted] bring the vehicle back and states the vehicle is still having the same issue, We advised that on the last repair the TIPM should be replaced and she ageed. We replaced the TIPM and start vehiclle though out the day and it started every time. Tech notes from this visit ( PREV-DIAG AS A BAD TIPM NOTE THE AIR BAG LIGHT IS ON ORC IS OFF LINE SOP

TIPM ITS ON BACK ORDER INSTALLED AND PRO-GRAMED THE TIPM TO THE TRUCK NOW

STARTS JUST FINE )

July 21st. 2014

[redacted] bring the vehicle back and said it was still not starting at times, we provided her with a free rental car and I drove her vehicle for the next 5 days, I took it everywhere I go during a normal day. I took it home every night I took it to lunch, to the store, to my doctors appointment and also just drove around and performed well over 50 starts and stops and could not duplicate her concern of an intermitting no start. I let it sit with the radio on and the radio of still could not duplicate the no start. I told [redacted] that if I could fine anything wrong with the vehicle I would repair it at no charge to her. She stated that people were telling her a tune up would fix the vehicles issue, I said I did not feel this was the issue, but if she wanted a tune up I would do it, but if she comes back again and still tells me it did not fix the issue and I can't duplicate the issue I would not continue to replace parts just as a guess because somebody she knows says so. If I can get the vehicle to not start I will be more than willing to do what needs to be done at no charge to [redacted] but I have to have it happen before just throwing parts at it.

Thank You

Service Manager

Review: I bought the vehicle on 04.07.15 todays date is 06.01.15 and I can get my registration done. Numerous calls and text and no response. IM PAYING FOR A CAR I CANT USE. Spoke to the [redacted] no paperwork has been processed for my car and is still under another name. Mechanical and inspection issues I haven't been refunded for repairs made to the car to pass inspection. etc..Desired Settlement: my refund cost paid (struts and inspection),correct bumper, month car payment

Business

Response:

The customer took delivery on APRIL 7th they were from [redacted] and any car that come from out of state form [redacted] needs a out of state inspection done form the state of [redacted] we used a out side service to do the regs for us out of state and they told us they need the inspection form and the customer need to bring the car to a inspection station we tried calling Mr. [redacted] and left numerous messages for him over a 2 week period then we sent out certified mail to him stating this and then we had a phone number in the deal that was his sister and we got a hold of her and said she would have him call us another week went by then final he called us and we told what he need to do and the car needed a few things and then the inspection was final done on 5.13.15 Mr. [redacted] was on a 30 day temp plate which was expired all the paper work has been sent to [redacted] and we are waiting for it to return I will have my office call to follow-up to see were they are in the process as reb ursment for the work that need to be performed is no problem as far a payment rebursment I can not do that, I will have the sale salesperson give him a call as soon as we here from [redacted] Scott

Review: Executive Jeep [redacted] removed the fuel pump and line and never reconnected the lines which the gas when pumping poured out. While stranded in [redacted] and had to take refuge in a hotel with my family until the next morning the tech at the [redacted] found that the fuel filler tube was not connected and the service engine soon light had code for gross EVAP LEAK which tech found line not connected SECU 8 IS. EVAP hose disconnected.Desired Settlement: I would like to be reimburse for services as well as for the overnight hotel stay. The hotel stay was because of the time of travel after business hours so my family and I had to wait until the next morning for the [redacted] to open which was the nearest [redacted] dealership from where we were stranded. But do to the negligence of the Executive Jeep [redacted] which not only put my family at danager, but those on the Highway and at the service station located on the [redacted] where there were other vehicles within the area caused an unsafe traveling conditions.

Business

Response:

To whom it may concern: On June 8th. 2015 Mrs. [redacted] was traveling through Connecticut and had her 2008 [redacted] Armada towed to Executive Jeep Nissan. The vehicle was towed in for leaking gas. We verified that indeed it was leaking fuel. We had to remove the fuel tank in order to access where the leak was coming from. We locted the leak and it was coming from the main fuel pump pressure line. It is held on with a clip that is built into the line. We could not see why it came off but it had become un clipped . We check on the availiblity of a new line but it was 3 to 5 business days out. We advised the customer that to get a new line the vehicle would be down for 3 to 5 days. They ask if there was anything else we could do. We advised we could put the old line back on and see if it would hold but that if it came back off they would surely ned to replace the line. The customer agreed and we reinstalled the old line. We pulled on the line after it was installed a number of times trying to see if it was secure and it seem to be. We reinstalled the gas tank and related parts and advised the customer verbally that again if the line comes off again it should be replaced. I have attached a copy of the repair order and you can see clearly everything is noted on the repair order. We respectfully ask that this cased be dropped because we did everything we could to help the customer get back on the road and attempt to get back home. They were fully aware that this may be a temporary fix until they could get home. Thank you [redacted]Service Manager

Review: to whom this may Concern ....I [redacted] (2nd complaint) sent my car to EXECUTIVE JEEP NISSAN ,for thee umpteenth time.MY car has sat at this establishment for some time now,the MAnager [redacted] explained to me that car the must do what ikeep complaining about in order for them to have it register on the diagnosis computer.Last week iHAD an appt to go on the road with a tech abt 730 am ,we rode out to my house where iStopped the car and cut thee ignition off,& then proceeded to restart (it started),then iRide around the corner to a local store that I frequent with ,stopped thee ignition again & proceeded to restart car (NO START) so iLOOKED at the tech and say "did u get that?" he replied "NO,we must have it happen again" .This is where it gets frustrating because [redacted] THE MANAGER reiterated that he needs it to happen just once so it can register. I AM tired of the goose chase with this company but iFEEL compelled to deal with them because they have $1400 of my money & car is NOT FIXEDDesired Settlement: I just want a percentage of my money so iCAN go my own way & not be compelled to this company iwill not write off $1400 ,iAM not asking for it all back iNEED a percentage

Business

Response:

We did have a technician go for a ride with [redacted] the other day, the technician stated that 1 time the vehicle did not start but it was after [redacted] attempted to start it time after time in succession. The technician felt in his opinion that maybe by accident she may not have turn the key completely. I drove [redacted]'s vehicle for many days and had no issue with the vehicle starting. However I did not just sit one place and kept trying to start the vehicle over and over. It is unusual that while at the dealership we have had 3 different people go out and start [redacted]'s vehicle and no one has had it not start for them. As stated in the last respone we do not feel there is an issue with the vehcile, however we will continue to try and see if it doesn't start while in our possesion. Maybe another test drive could be done but with our technician driving and starting the vehicle.

Thank you

Review: Customer brought pickup truck in for shock replacement as part of an on-going issue of a chirping noise experienced when driving over speed bumps, driving downhill or when turning causing truck body to flex. To rule out all possibilities, dealer removed installed aftermarket tonneau truck bed cover and all hardware. Dealer conducted road test and could not replicate noise. Customer conducted road test with mechanic, who conducted repairs, without tonneau cover and hardware. Not able to replicate noise during road test. Dealer asked customer if he approved shock repair and customer approved. Mechanic asked if customer wanted tonneau cover reinstalled and customer confirmed. Tonneau cover was installed incorrectly on the first try. Weather-stripping located rear glass of bed cover was not installed according to manufactured recommended specs. Tonneau cover itself was sagged in middle, supposed to be tight. When customer tried to open tail gate, tail gate was rubbing against snap end cap from tonneau cover. When customer tried to close tail gate, tail gate would not close properly due to improper installation. Customer stated that if dealer could not properly install tonneau cover, that he would be willing to take it to the shop where it was originally purchased and installed at the dealers expense. Dealer didn't agree. Second attempt made was incorrect. Tonneau cover tracks, which run parallel to truck bed were not level and plum with finished height of bed trim, as it was previously when the customer brought the truck in for repairs. Customer asked service manager to have tonneau cover reinstalled or pay for installation by other. Service manager stated he was satisfied with the installation and exhausted efforts to resolve noise issue. Service manager was rude, unresponsive to poor installation and told customer to leave dealership without correcting installation. Mechanic who installed cover stated to customer that he had limited experience with current tonnaeu cover model.Desired Settlement: Customer would like to have tonneau covered installed by original shop were it was purchased and installed to warrant proper installation and not void any warranty coverage associated with tonneau cover at dealer's expense. (Customer has photos displaying improper hardware installation.)

Business

Response:

The customer came in the first time on March 31st.

2014 with a list of concerns, the first was he could not get the vehicle out of

4 wheel drive, we found a bad 4x4 switch was not releasing so we adjusted the

switch and vehicle was coming in and out of 4 wheel drive as design, his other

concern was a squeaking noise over bumps in the front end, we found the front

sway bar bushings dry and cracked we test drove and the noise was gone.

Customer came back on April 7th. and said there was still a noise

when turning, we went for a test drive with customer but no noise was heard, we

said we would still look at it and be sure the work we did was good. We lube

the truck bed bushings just to be sure it was not from that area. On April 16th.

customer came back and said the noise is still there, the tech went for a 1

hour ride with customer and could not hear a noise, then the customer told us

the vehicle was at our body shop and the noise began after the work was done,

so now we were not sure if the noise we heard the first time was the correct

noise, maybe it had something to do with the bodywork. When I explain that to

the customer that if the noise started after the bodywork was done maybe it

should go back to body shop and insurance company may have to get involved. He

said that’s not my problem it’s your body shop. I said you right but maybe you

should have gone to body shop first. He also stated that we broke his plastic

hood prop rod holder, so I put I new one in at no charge, he now stated the

noise was traveling the whole right side of the vehicle front to back. we

noticed that the right rear shock was beginning to leak and we mention it to

him and check with easy care and it was covered but he has a $250.00 deductible

He was upset that easy care would not cover both shocks we explained that they

only cover the one leaking and he said this is the most ridiculous thing he had

ever heard of. He was not happy about the $250.00 deduct. But he wanted both

shocks replaced we had the left side in stock but did not have a right side in

stock. The billstein shock right side was on back order and we were told by

parts it was 5 to 7 days out, we told the customer and he was very upset and

said he could find one on line why can’t a dealership do the same thing, so I

ask where he found it on line and I went on line and it said “2 to 4 days

usually” so I called the company and they did not have it in stock either so I

called the customer and told him and again he was upset. Mean while we had

spent almost 5 hours on test drives and inspections trying to find the source

of this noise without being paid. The customer decided to get his own shock and

we installed it for him. He took the vehicle and called and said the noise was

still there and that now his right rear speaker doesn’t work. So we ordered a

speaker and on May 1st. he came in and we installed a new speaker

covered by easy care and I covered the deductible for hm. He also stated

there still was a noise. So the tech went for another test drive. I also

went for a test drive we brought the vehicle back into the shop and I ask the

tech to remove the tonneau cover just for ha ha’s and then we test drove it and

the noise was not there, we drove it 6 more times to be sure, we called the

customer and ask him to come down for test drive, and when he did the tech. and

customer drove for over and hour and no noise was heard. However he insisted

the cover was not making the noise. I said drive it for a week and see if you

hear the noise he said no, just but my cover back on and I’ll bring it

somewhere else for the noise. We installed the cover and then the customer

became enraged stating the cover was not on correct. It is an aftermarket

tonneau cover and we installed it the same way we took it off. I provided

customer with a free loaner car at every one of his visits.

Review: Since July 2014, the traction sensor became broken in our [redacted]. It is now almost December and it is still not fixed. They have been telling us that the estimated delivery date is December 18th, 2014 but it is not guaranteed. They have told us that it unsafe to drive it in the rain and snow and with winter coming up we do not feel safe. I use this car daily and they are refusing to pay for a rental until it is fixed. I have made several calls to the Service Department these past four months and they do not return calls in a timely manner.Desired Settlement: I believe we should receive a loaner car while we are waiting for the part to come in.

Business

Response:

Mrs. [redacted] had her 2007 [redacted] with 92161 miles serviced on August 29th. 2014. She came in with the concern that the traction control, [redacted] and [redacted] lights were on. The vehicle was diagnosis as needing a steering angle sensor. The price of the part and labor was quoted to Mrs. [redacted] and she authorized the repair, she was advised at the same time that the part was on back order. We have recieved a number of dates from the manufacture as to when that part is going to ship but each time the date comes and goes and the part is push back to a later date. The manufacture is aware of the part being on back order and the district representative is aware of the part being on back order and they are doing everything they can to get the part to Executive so we can install it for the customer. Mrs. [redacted]'s calls are not being ignored. This is a manufacture issue not an Executive Jeep issue, we can not be held responsible for parts delays by the manufacture. I have spoken to the manufactures representative and he has said he would consider a rental vehicle if a major snow storm was hitting the area but the vehicle would only be a 1 or 2 day rental and then Mrs. [redacted] would have to return the vehicle once the roads were clear, she would not be able to stay in the vehicle for a prolong periord of time. Mrs. [redacted] can contact the manufacture and I believe she already has contacted them and they declined a rental/loaner vehicle while the part is on back order. I respectfully recommend that this case be closed because Executive Jeep has made every attempt to secure this part but we do not control the vendor or the manufactures processes to secure such items. Thank you[redacted]

Im not good at these kind of things but felt the NEED to share my beyond amazing experience. I came in looking for a bigger vehicle that was safe, reliable, and most importantly could tow my horse. After a horse back riding accident a few years ago, I needed something that was comfortable and safe on the road, and being a girl, obviously stylish. Luckily I met Lauren, a young, savvy sales associate, and together we narrowed my search down to basically the best car in the show room (not surprising at all). With a budget in mind, Lauren and Steve the financing guru, helped me get my payments down to my comfort level and gave me exactly what I was looking for for my trade in ([redacted]. I walked out that night with my keys and new car and went straight to the barn. I never thought I'd get rid of my [redacted]s since it was my dream car, but I handed those keys over so fast and walked away easily.
When people say hassle free, no gimmicks, I never believe them, and even to me I still can't believe it, BUT its true at this dealership....they truly made buying this car as quick, easy, and fun as possible (even playing my favorite songs during the process). If you are looking for a jeep or nissan, you would be foolish not to come here first....trust me HAPPY HOLIDAYS!!