Expansys USA

We mention very clearly both on our product pages and on our Terms & Conditions that items on our website are internationally sourced, and for customers to contact us if they have any questions about them. It is also written in the terms & conditions of our website, which every customer...

agrees to when they make a purchase with us. As a good-will gesture, we did offer to return and refund this item for the customer, and the refund was processed earlier this week.

Dear Harold,
Sincere apologies for the mix-up. We've sent out a replacement via next day air today. Our returns manager, Eric [redacted], has reached out to you today to correct the issue. You should get a shipping confirmation with tracking shortly. Your tracking number...

is [redacted]. It may take a few hours to show in the UPS system.

Hello,
We do apologize for the delay in payment. However, the problem in this case is that the we are unable to refund orders before they arrive in the warehouse, and the customer opened a chargeback on October 12th, 2 days before the unit was returned. We attempted to refund payment on...

October 16th once stock arrived, but were unable to because [redacted] put a hold on the transaction as a result of the chargeback attempt. Once [redacted] lifted the hold on the transaction, we did process the refund on October 27th. Please see confirmation details below.From our Order Processing Team:
[redacted] had a hold on the payment so we could not issue a refund until they released the hold. The refund was issued on 10/27/15:Refund (Unique Transaction ID [redacted]

This is perhaps the worst company I have ever made a purchase from. I often make purchases from online companies, and have run into a few different times where the item I ordered was not in stock. This is not a big deal to me when the company decides to be upfront with me informing me that my product purchased was out of stock and ensure that the product gets to me as soon as possible. This is not what happened, I received my initial product confirmation page which said that I would receive another e-mail when the item had shipped. A day later when I start wondering where the shipping e-mail was (the shipping page said that products usually ship out within 24 hours) I discover that my product was out of stock. After contacting their very rude customer support via e-mail, I find out that there was a single line of the confirmation page that said the item was "on request" apparently that means out of stock. So because I was in a hurry to get my item I had paid extra to have the purchase shipped to me within 3-5 days instead of the average 10 -15 days. Now my product is not going to get to me for 2-3 weeks instead of the 3-5 days I paid for. With it being out of stock I understand the need to have stock first, however they are taking no efforts to ensure that despite the inconvenience to me I get my item as soon as possible. And I still have to pay the extra shipping costs just to get my item this month (hopefully). I find this to be appalling from any company. The fix wold have been simple, inform me via a separate e-mail my product was out of stock and would be delayed 1-2 weeks instead of me having to discover this on my own. And second upgrade me to the fastest shipping they have available to apologize for the inconvenience (this is what amazon, and bestbuy have done for me in the past).

I would never buy from them again, or recommend them to anyone. In fact, if I could find anyone else who sold the item I purchased I would cancel my order immediately and buy it somewhere else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]