Expedia Inc

September 20, 2017
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the refund and exchange issues. 
 
Our records show on May 1, 2017, Ms. [redacted] self-booked an Expedia.com flight, hotel, transfers and travel insurance package reservation via booking number [redacted] for a total amount of $2,783.62. We understand from Ms. [redacted]’s complaint, after the flight was canceled by the airline, no proper resolution or a full refund was provided by customer service. The customer is requesting a full refund for the package reservation due to it being canceled by the airline.
 
Upon researching the customer’s complaint, we can confirm on September 10, 2017, when Ms. [redacted] brought this matter to our attention, a refund of $1,462.42 for the canceled flights was processed. We can also confirm, on September 17, 2017, the amount paid for the hotel, $1,133.44 was also refund back to the customer’s credit card.
 
We do regret any inconvenience Ms. [redacted] has encountered in the past when trying to resolve this matter. Since the transfers and the insurance were not utilized due to the airline’s flight cancelation, Expedia has processed a refund of $187.76 back to the original form of payment. As a full refund has been given to the customer and the issue has been resolved to Ms. [redacted]’s desired outcome, Expedia considers this matter closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely, [redacted]

June 14, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a refund. Upon receipt of the Revdex.com submission, we have verified this issue was resolved on June 13, 2017. Expedia processed a refund in the amount of $480.30 back to the customer’s original form of payment. The time it takes to post the refund to the customer’s account depends on how quickly his credit card company processes refunds. We apologize for any inconvenience that may have occurred. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

October 22, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted].  We regret to hear that the customer did not accept our response and/or resolution offered.
 
We have further researched Mr. [redacted] complaint (Revdex.com case number [redacted]) regarding a flight refund request, and after giving the matter our full consideration, we stand by our previous decision and are unable to accede to Mr. [redacted] request of a refund.
 
Our records show that on September 14, 2017 the customer spoke to an Expedia agent who noted that the customer was provided with a recap of the fare rules, which were available in his initial booking information, stating :
·         Refunds and any ticket changes, including same-day changes, are not permitted
·         Tickets are non-refundable 24 hours after booking and non-transferable. Name changes are not allowed.
 
As previously stated, Expedia does not set the fare rules or terms of any travel product purchased through the independent merchants who use our website, and we must enforce the terms they set for their products. , We apologize to the customer for the inconvenience this situation has caused. Thank you for allowing us to address this matter further. 
 
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Roseanne G[redacted]
 
Tier 3 – Customer Service
Expedia, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 3, 2017
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand [redacted] is requesting a refund. On March 24, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on December 12, 2016, the customer self-booked a hotel reservation for The [redacted] Cancun check-in date December 13, 2016, check-out date December 19, 2016, via itinerary number [redacted]. The customer is stating that they did not receive the requested bed type once at the hotel.
 
Upon further researching this matter, we can confirm on December 22, 2016, the customer contacted Expedia via email. The customer advised that they did not receive the requested king bed for the stay and that the hotel and room were not cleaned. Expedia replied to the customer that we would need to contact the hotel directly to confirm if the hotel would authorize the refund.
 
In reviewing the account, the customer’s itinerary confirmation does reflect that the king bed was requested. The room type that the customer selected was a double bed. Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.
 
We strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies. Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.
 
Expedia can only submit request to the hotel vendors, we cannot guarantee that the hotel could honor the request. Our customers do have the capability to view hotels reviews online before purchasing the reservation.
 
On April 3, 2017, Expedia contacted the hotel on behalf of the customer; they advised that the customer did use the room for the dates and they found no complaints from the customer. The hotel will not authorize the refund.
 
We hope the customer understands Expedia cannot honor the request for the refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

November 4, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
The Expedia agent clearly is clearly lying.  We were billed on Aug 23 (see ref. 5 in the attached files) for $1053 for them "correcting" the change we asked for on Aug 8th and for which we had already been billed on Aug 8th for $636.00 (see ref. 6).  Then, when we found that when doing amending the error Expedia had lowered our class from Premium to Economy, we had to pay [redacted] $648 on Sep 8th.   Expedia has overcharged us for one change to a Premium economy return, failed to act responsibly and is outrageously lying about the facts.  I am expecting the full refund of the $1,640 from Expedia.  If they made a partial refund, they need to refund the balance.  They should call or email with an apology for ruining a vacation, causing extreme stress to me and my family, hanging up the phone at their corporate office ( a man called Billy hung up on me) and being dishonest in presenting the facts. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like to leave the case open pending the resolution.  I do recognize that there might be delays on an international bank transaction reversal, so I accept that the original 7-day estimate might bit be accurate through no fault of Expedia.  I will check with my bank and revert.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:1. I am particularly shocked that as a spokesperson for Expedia, Mr. J[redacted] is stating that because there were no prior complaints that it is acceptable for Expedia to falsely advertise a property or to mislead a consumer. 2. According to the Nevada Attorney General, "...the seller cannot deceive the consumer about the good or service, as defined under the Nevada Deceptive Trade Practices Act (NRS 598) and its related laws." I have filed also filed a complaint with the Nevada Attorney General's Office. I have included a copy of the complaint attachment.What is clear and important for the Revdex.com is that Expedia engages in a very poor level of customer service. Their record with Revdex.com complaints validates my point and a recent article in the Wall Street Journal also highlights the magnitude of consumer complaints regarding their customer service.I reject and will continue to reject any resolution that does not include a full and complete refund of all money I paid for the apartment that did not exist. Sincerely,[redacted]

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for your response. We have reviewed the documentation/new information provided to further address [redacted] concerns.
 
 
As previously advised, on August 4, 2016. Expedia was able to review the customer’s booking session that was made on July 3, 2016.  The customer selected the Beach House Luxury Club Level Room and completed the reservation with that room type.  The customer did not select the Royal Estate Two Story One bedroom Beach Butler Villa Suite with Pool at any point during the booking session.
 
Expedia can provide the customer with two options: The first option is to change the room type; however, the customer will be responsible for any increase in price.  The second option, the customer can cancel and receive the refund for the hotel booking.  The customer can rebook the correct room type at the current rate online.  Expedia works from a live inventory, prices and or availability will fluctuate. The customer has to cancel the hotel booking before December 22, 2016, if not the reservation will be nonrefundable.
 
Expedia considers this matter as closed and will no longer address this matter any further.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

November 11, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding a hotel reservation refund request.  Our records show on July 30, 2015, Ms. [redacted], with the assistance of a sales agent, booked an Expedia.com flight and hotel package reservations via itinerary number [redacted], with travel dates as September 4 to September 25, 2015. We understand from Ms. [redacted]’s complaint, at the time of booking she was advised of a 24 hour available cancelation policy. The customer stated after several attempts to cancel her hotel reservation within 24 hours, no proper resolution or refund was provided. Ms. [redacted] is requesting a full refund for the hotel portion of the package reservation. Upon researching the customer’s complaint, we can confirm Ms. [redacted] brought this matter to our attention on July 31, 2015. The customer requested to cancel the package reservation due to her husband no longer traveling. Customer service agent advised flight was voidable but based on the hotel’s cancelation policy, hotel portion was non-refundable. Expedia proceeded to advocate on the customer’s behalf by contacting the hotel. The vendor advised Expedia penalty could be waived to allow changes. Ms. [redacted] did not agree to change hotel reservation.Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendor’s cancelation policy. Expedia makes every effort to ensure that our customers have a clear understanding of their selections related with the travel items they are purchasing. Further research shows, an email confirmation was sent to Ms. [redacted] after the reservation was booked, which provided the hotel’s cancelation policy and advised hotel reservation was non-refundable. Based on the information provided above, we are unable to honor Ms. [redacted]’s request for a refund.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A[redacted]Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because...
THANK YOU
WHEN THEY ARE GOING TO GIVE ME THE DISCOUNT OF 100.00?
THEY DIDN'T CONTACT  ME ABOUT THIS:
... have provided the customer’s online Expedia account with a $100.00 Expedia Travel Coupon
HOW CAN I SEE THIS CARD BECAUSE I WANT TO TRAVEL FOR CHRISTMASSincerely,[redacted]

September 14, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service

June 1, 2015 Revdex.comAlaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contactExpedia, Inc. regarding an issue from our customer.  We appreciate the...

Revdex.com allowing us toaddress the comments and concerns which have been brought to ourattention.  Expedia, Inc. isdisheartened the customer felt their concerns were not resolved adequately byour company prior to seeking further actions from you. Expedia, Inc. is responding to the consumercomplaint from [redacted] (Revdex.com case number [redacted]) regarding a refundrequest.  We understand Mr. [redacted]is expressing concerns regarding airline charges for seating assignmentchoice and airline flight change fees.  OnJune 1, 2015 we attempted to contact the customer to acknowledge receipt oftheir Revdex.com complaint.  Our records reflect the customer used ouronline self-service tool to book a flight reservation departing fromBaltimore, Maryland to Grand Rapids, Michigan via Chicago, Illinois, which hereports was interrupted by airline flight changes.  The flight pricing as well as the airline’srules and restrictions of the flight were agreed to upon payment submission,including the airline penalty of $200.00 per person for any changes orcancellation of the reservation.  With regards to the assigned seating, theairline retains total control over the seat selection and/or seat assignmentsfor all flight reservations. Expedia makes every effort to assign seats andpreferences to all of our customers, as we do recognize the importance ofreceiving preferred airline seating. Regrettably, there are times that we areunable to assign seats due to restrictions placed on the reservation by theairline. In these circumstances, seats will only be assigned upon check-in.Customers can contact the airline directly at any time and occasionally, theairline will assign seats in advance; however a majority of the time, theairline will advise customers that they need to wait until the day ofdeparture, or the airlines may provide assigned seating, at their discretion,for an additional charge. Expedia.com serves as a third partyintermediary for travel providers such as airline vendors; as such we mustabide by and enforce the terms and conditions set forth by our partners, anddo not have the authority to override or to change their policies.  For all airlineflights, the airlines are the Merchant of Record for any financialtransaction, i.e. the company who charges the customer’s credit card.  As such, all requests for refunds, orcompensation for flight related issues, must be directed to theairlines.   Expediaregrets the customer’s flight reservation was affected by an airline schedulechange, and we hope that our relationship with the customer will not benegatively affected.  However, Expedia willbe unable to offer any compensation or consideration for this matter. We thank you for allowing us theopportunity to address the issues that were brought to our attention.  If you have any further questions orconcerns regarding this matter, please feel free to contact us.  Sincerely, [redacted]Tier 3 Customer Service

July 20, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding an activity reservation.  We understand Mr. [redacted] is requesting a refund. On July 19, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on June 4, 2017, the customer self-booked an activity reservation for a 1-Day Admission Ticket-[redacted] Hollywood, via itinerary number [redacted]. The customer is stating that they encountered a site error while booking the reservation. The customer is stating that they booked for [redacted] Orlando and not for [redacted] Hollywood.
 
Upon further researching this matter, we can confirm on June 16, 2017, the customer contacted Expedia via email. The customer advised that they encountered a site error while booking the reservation. The customer advised that they purchased the correct reservation directly with the vendor. The customer requested the refund. Expedia advised that the reservation was nonrefundable.
 
Expedia contacted the vendor on behalf of the customer; they advised that they will not authorize the refund.
 
Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, activities, and airlines and is subject to the rules and restrictions of those providers. We do not set any policies related to refunds. We hope the customer understand that we must adhere to the policies of the vendor in this case.
 
Furthermore, when finalizing the reservation on Expedia.com, the customer agreed to Expedia’s Terms of Use. The Expedia’s Terms of Use explicitly state as follows: 
 
The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia Companies. Expedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there form. Expedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Expedia   Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages. 
 
Based on the above, Expedia is unable to honor the request for the refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

July 10, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Ms. [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.
Our records indicate that on April 5, 2015, Ms. [redacted] self-booked a flight reservation with travel insurance using Expedia’s website, itinerary [redacted]. Within 24 hours of booking Ms. [redacted] voided her flights. We understand she is requesting a refund of the travel insurance, as it could not be utilized due to the flight reservation being cancelled.
We strive to provide the highest level of customer service, and we’re sorry that Ms. [redacted] recent experience did not live up to that expectation. We regret to hear our customer service department was unable to issue a refund of her insurance in a timely manner.
A refund in the amount of $46.00 was issued on July 10, 2015, back to the original form of payment. The time it takes a refund to post to Ms. [redacted] account depends on how quickly her credit card company processes refunds, generally within 3-7 business days.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Lidiya N[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
I would like to reopen my Complaint ID #[redacted]. First of all, I was told by Revdex.com, that I would have 10 days to reply to Expedia after they submitted their resolution. I received a notification from Revdex.com, that Expedia commented on my complain on July 5. Today is July 13, but my Complaint ID #[redacted] has been closed by Revdex.com. I thought I had 2 more days... Secondly, I'm completely unsatisfied with Expedia's generic reply to my complaint. Expedia wanted my business when I purchased the trip, but they are not willing to accept accountability for the issues that are of their fault. Any decent business takes it upon themselves to notify their customers of any changes to their reservations, that may result in penalties or extra charges for the customers, but not Expedia. Instead of accepting responsibility for the fact that they failed to notify me about the change in my morning flight, Expedia first sent me to [redacted] (that btw, sent me back to Expedia) and now they are trying to make me responsible for their negligence. First of all. I didn’t book my trip with [redacted] and I didn’t take my business to [redacted].. I took it to Expedia, which I though was an ethical service provider, so why should I be dealing with [redacted] now? Finally, nowhere in my travel confirmation that Expedia e-mailed me on Feb 27, 2015 there was a line, that EXPLICITLY stated that my itinerary can potentially change and EXPLICITLY advised me to check my reservation before departure. Instead, it said: “Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.” On top of these, Expedia Customer Service Reps are completely untrained and unprepared to handle complains like mine. I wasted 40 minutes of my vacation time on the phone with Expedia customer services rep, that needed to speak to his supervisor after every question that I had asked him. What a terrible experience!!
Sincerely,[redacted]

June 23, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Mr. [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.
We strive to provide the highest level of customer service, and we’re sorry that Mr. [redacted] recent experience did not live up to that expectation. We regret to hear of the long hold time he experienced when contacting Expedia’s Customer Service department. Our representatives assist with calls in the order they are received and they do their best to minimize hold time, however we have no control of the call volume at any given time.
The reason we did not provide a phone number for Expedia’s Customer Service Team in the previous response is because the issue was already being addressed by us. If the customer needs to contact Expedia’s Customer Service directly, he can do so at [redacted] Our agents are available 24 hours a day, seven days a week. 
As noted in our previous response, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines.   It does not own, operate or otherwise run any hotels.  We hope you understand we must adhere to the policies dictated by the hotels.
Upon receipt of this Revdex.com submission Expedia forwarded Mr. [redacted] complaint to the hotel, requesting compensation on his behalf. The [redacted] management responded stating they will not offer monetary compensation; however, as a gesture of goodwill, they would like to offer a one-night complimentary stay, good for one year (see the attached voucher provided by the [redacted]).
While we regret Mr. [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused, Expedia is unable to provide a refund or compensation regarding this matter.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
[redacted]
Tier 3 Customer Service
 %3

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.
 
As previously advised, on November 8, 2016, the customer only had two travelers on the flight reservation not four.
 
The customer’s original cost for the package reservation for itinerary number: [redacted] in the amount of $1,125.00. The total cost of the flight for two travelers was $716.40 and the total cost for the hotel was in the amount of $408.60.
 
Expedia refunded the customer for the flight on November 2, 2016, in the amount of 387.22 and on November 4, 2016, in the amount of $329.18.
 
Expedia refunded the customer for the hotel on October 6, 2016, in the amount of $408.60.
 
The customer’s original cost for the car rental reservation and for the car rental insurance for itinerary number: [redacted] in the amount of $165.81. The total cost for the car rental in the amount of $115.81 and for the car rental insurance in the amount of $50.00.
 
On October 5, 2016, Expedia refunded the customer for the car and car insurance.
 
The normal timeframe for the refund from Expedia is up to 5 to 7 business days, no weekends/holidays.
 
Expedia request that the customer review their billing statements for the refunds in October 2016.
 
If the customer has still not received the refunds, Expedia will need a letter head from the customer’s credit card/bank advising the refunds were not issued to the customer’s account.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service