Expedia Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

May 20, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O-[redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.  We understand Ms. [redacted] is requesting Expedia to process a refund based on the Expedia Vacation Waiver insurance purchased with the booking.  On May 18, 2015, we attempted to contact Ms. [redacted] to acknowledge receipt of her Revdex.com complaint but were unable to reach her. Our records indicate on June 26, 2014, Ms. [redacted] self-booked a flight reservation on Expedia.com without the assistance of an Expedia representative for four travelers departing June 17, 2015 from Philadelphia, PA to Miami, FL with [redacted], returning June 20, 2015.  Additionally, the customer purchased our Expedia Vacation Waiver insurance protection which offers:·  The opportunity to change or cancel the trip for any reason (1) time prior to the scheduled start time without being charged any change or cancellation fees.  If canceling, any monies paid will be returned … except the cost of published airfare, which may be made available as a credit for future travel. On December 29, 2014, Ms. [redacted] contacted us to cancel the flights.  We advised Ms. [redacted] that policy required we charge $200.00 per ticket when she was ready to rebook; however, since she purchased the insurance she would be eligible for a refund of those charges.  We also advised Ms. [redacted] that the airlines require the credit to be applied towards new tickets for the same travelers on the original itinerary.  The customer contacted us on March 17, 2015, with a request to exchange the flights; however, the call did not complete and the exchange was not processed.  We were unable to reach Ms. [redacted] when we attempted to call her back. After several exchanges between the customer and Expedia, on April 20, 2015, Ms. [redacted] contacted us to use her existing airline credit towards new flights for three travelers only.  We processed Ms. [redacted] request and submitted a request internally to also process the refund for the airline penalty charged for three travelers in the amount of $600.00.   Upon further research, we were able to verify the claim for the cancellation penalty covered under the insurance waiver.  On May 18, 2015, a refund in the amount of $600.00 was processed back to the original form of payment.  Ms. [redacted] still has an airline credit with US Airways in the amount of $274.76; however, travel must be completed by June 26, 2015.   The airfare is non-refundable.  Ms. [redacted] will be required to pay a $200.00 penalty at the time that she contacts Expedia to rebook using her existing airline credit.  At that time, we will provide a refund of that penalty.  We encourage Ms. [redacted] to contact us at her earliest convenience to rebook her next flight as these requests cannot be processed via email.  The Expedia Vacation Waiver is explained as follows: http://www.expedia.com/daily/promos/travel_protection_plans/vacation_w...⇄ thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

September 16, 2016
 
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue...

from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand [redacted] is requesting a refund.  On September 11, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect March 24, 2016; the customer self-booked a flight reservation for [redacted] and [redacted]. Travel was on Alitalia Airlines, departing June 12, 2016, from New York to Rome, Italy; returning on June 25, 2016, from Rome, Italy to New York. The customer is stating their flight was cancelled by the airline due to a payment issue with the customer’s form of payment. The customer is stating they have not been refunded for the flight.
 
Upon further researching this matter, we can confirm on June 12, 2016, the customer contacted Expedia advising to cancel the flight reservation. Expedia contacted the airline, they advised the customer will need to provide copies of the original credit card holder’s passport; including the front and back copies. The airline requested the customer provide a copy of their billing statement. Expedia advised the customer.
 
On August 16, 2016, the customer sent the requested information into Expedia. On that same day Expedia sent the information to the airline and requested the refund for the flight.
 
In reviewing the customer’s account, the airline has not authorized the refund for the customer’s flight. On September 14, 2016, Expedia contacted Alitalia on the customer’s behalf; they advised to send the request again to the airline for the refund. Expedia did submit the refund request; along with the requested documentation.
 
We hope the customer understands, until the airline authorizes the refund request. Expedia cannot process the refund.  Expedia will send an update to the Revdex.com and the customer, once the airline responds to the refund request.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.   
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

July 7, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Mr. [redacted] is requesting a refund.  On June 28, 2016, we received receipt of the Revdex.com complaint.
 
 
Our records reflect on February 8, 2016, the customer self-booked a flight reservation for [redacted], [redacted] and [redacted] using Expedia.com.  Travel was on Alaska Airlines, departing March 3, 2016, from Los Angeles, California to Portland, Oregon; returning on March 7, 2016, from Portland, Oregon to Los Angeles, California.  The customer also purchased the Expedia Stress Free & Trade Flight Protection.  The customer is stating, they contacted Expedia to rebook the flight credit; however, they were advised, due to the change fee the tickets will have no value.
 
Upon further researching this matter, we can confirm on February 16, 2016, the customer contacted Expedia, needing to cancel the flight reservation.  Expedia advised the customer, the tickets were nonrefundable; however, they would have a flight credit.  Expedia advised the customer, the change fee would be $125.00 per person.  The customer understood and agreed to cancel the flight reservation.
 
On June 13, 2016, the customer contacted Expedia, wanting to rebook the flight credit.  Expedia advised the customer, the change fee would be $125.00 per person; however the credit amount is $122.00 per ticket.  Expedia advised the customer, due to the change fee being more than the credit amount; the airline will consider the tickets as a lost value.
 
In reviewing the customer’s account, the policy for Alaska Airlines.  The change fee is $125.00 per person and the credit amount is $122.00 per ticket.  Alaska Airlines will consider the tickets as a lost value.
 
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors.  Each airline has its own specific set of policies and procedures as does each ticket purchased.  Alaska Airlines was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card).
 
We hope the customer understands Expedia cannot honor the refund request.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

November 1, 2017
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer. ...

We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the guarantee or warranty issues. 
 
Our records show on September 23, 2016, Ms. [redacted] self-booked a hotel reservation via booking number [redacted] in the amount of $127.02. We understand from Ms. [redacted]’s complaint, the reservation was not honored by the hotel and is requesting compensation.
 
Upon researching the customer’s complaint, we can confirm that on September 26, 2017, when Ms. [redacted] brought this matter to our attention, Expedia advocated on her behalf by contacting the hotel. Travelodge Bradley Airport advised Expedia due to an overbooking error on their end, a full refund was approved and processed.
 
We can also confirm that due to the vendor error with the hotel reservation booked on our website, Expedia placed a $25.00 travel coupon on Ms. [redacted]’s account to be used for future travel and is valid until October 31, 2018.
 
Expedia.com acts only as a third party intermediary for hotels and must abide by the terms and conditions set up by each vendor. Expedia does not own any hotel property and does not have control over a their availability. Based on the information provided above we are unable to honor Ms. [redacted]’s request for further compensation.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:
What they are talking about is in fine prints that can not be read and was not clearly disclosed at the tile of booking.
There should be more consumer protection against all these fine prints.
They also made another trick is that although the invoice is coming from them (attached) the charge on my credit card was directly from the cruise, so when I disputed the charge with my credit card, the cruise responded there is nothing they can do because it was booked through a third party, while my credit card company was not able to dispute this difference with expedia because they were not able to locate the charge from expedia company, Revdex.com should protect  consumer against these types of transactions, please I need the details of my complaint published so people do not get tricked with this company like I did, I will also make sure to post all details on all social media.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I am surprised that Expedia is surprised that I did not go to them first.  In fact, I spent over 15 hours trying to get a resolution.  As they keep repeating, that the airline trip was not affected by Hurricane Irma, is NOT accurate.  Fort Lauderdale airport was closed on Saturday, thereby forcing the cancellation of the trip to Peru and ultimately making it possible to be in Cusco to then take the flight in question.Furthermore, I was told by Latam that Expedia sold a ticket to me that was for Peruvian Residents Only.  Expedia knowingly sold this.  This is fraud.  See the attached image of communications with Expedia.  Finally, they did NOT advocate on my behalf.  I had to practically beg them to call Latam, and on many occasions, Expedia reps said that the flight "could not be cancelled." The fact that I finally accepted the $200 voucher after they repeatedly told me that I could not cancel was NOT an acceptance on my part that the matter is closed.  It is still open.   And I want a full refund.    
Sincerely,
[redacted]

January 8, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us...

to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a previously processed refund. We understand [redacted] is asking for the full refund to be processed and a change of refund policy.A purchase request was made on December 27, 2017, for a flight and hotel package by [redacted], for two passengers, for flights from Minneapolis to Montego Bay on February 10, 2018, returning on February 16, 2018, and a Room, 1 King Bed, Balcony, Ocean View (Concierge Level) with the [redacted] River Resort, All Inclusive, [redacted] - Adults Only for six nights with check in on February 10, 2018, for $3,414.86.Our records show [redacted] requested to cancel and refund the entire hotel and flight package on December 27, 2017 in the amount of $ 3,414.86. Regrettably the refund was not processed on that first call. On January 3, 2017 [redacted] S [redacted] called back about the refund, and the full refund of $3,414.86 was processed that day. [redacted] S [redacted] continued to contact us multiple times on January 4th and 5th, 2018, requesting the refund to be processed at a faster rate. The time required for this particular refund to post to the credit card statement for [redacted] S [redacted] will vary based on the processing time of the credit card company which processes the transaction. Expedia.com is able to submit the request to the credit card company within one business day. However the work in processing and posting the transaction is that of the Credit Card Company, and Expedia.com is unable to comment on or change their timing or policies. We regret that the process was not completed sooner on our side.  We have already provided [redacted] S [redacted] with a future travel voucher to book a hotel or hotel package in their Expedia.com account, which will be valid for up to a year, and up to $200.00 towards the purchase price. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Denise H[redacted]Corporate Customer Service

November 2, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case *-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Mr. [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.
Our records indicate that on August 16, 2015, Mr. [redacted] self-booked a flight reservation for combined one-way tickets using Expedia’s website, itinerary [redacted]. Travel is with [redacted] from Managua, Nicaragua to Los Angeles, CA, departing on November 25, 2015, and with [redacted] from Los Angeles, CA to Managua, Nicaragua, departing on November 29, 2015. Mr. [redacted] claims that he was not advised of his flights being a combination of one-way fares, and is requesting that only one penalty fee is collected if he chooses to make a change to his trip.
We have verified that at the time of booking the following information was provided to, and accepted by Mr. [redacted]:
Important Flight Information
Your flight is a combination of two one-way fares, each subject to its own rules and restrictions.
If one of your flights is changed or cancelled, it will not automatically alter the other flight. Changes to the other flight may incur a charge.
Departure
Tickets are nonrefundable 24 hours after booking and nontransferable. A fee of $200.00 per ticket is charged for itinerary changes. Name changes are not allowed.
Return
Tickets are nonrefundable 24 hours after booking and nontransferable. A fee of $175.00 per ticket is charged for itinerary changes. Name changes are not allowed.
By selecting to self-book a reservation, our customers act as their own travel agent and it is their responsibility to verify the reservation details. During the booking process and right before the reservation is completed the booking details are displayed for confirmation. In addition, at the time of booking the customers agree that they have read and accept the applicable Rules and Restrictions of their booking and the Terms of Use and the Privacy Policy of Expedia’s website.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and [redacted] and is subject to the rules and restrictions of those providers. [redacted] and [redacted] were the operating carriers and merchants of record (the entities that received the funds and the companies that charged the credit card) on this itinerary. We hope you understand we must adhere to the policies dictated by the airlines.
While we regret Mr. [redacted]’s experience was not as we would have hoped, and any subsequent inconvenience caused, due to the information provided above Expedia is unable to honor his request to waive one of the airline penalty fees.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Lidiya N[redacted]
Tier 3 Customer Service

September 9, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com ID number [redacted]) regarding a package reservation. Our records indicate on July 22, 2016, the customer self-booked a package reservation which included a flight, hotel and transportation, through the Expedia.com website. Accommodations were at the Be Live Collection Punta Cana – All Inclusive from August 26, 2016, to September 2, 2016. We understand from the complaint, the customer is requesting assistance. As Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, airlines, and hotel of their choice. We do not own or operate any hotels, and we do not set any policies. We hope the customer understands that we must adhere to the policies dictated by the hotel. The customer contacted Expedia regarding their dissatisfaction with their hotel stay and submitted pictures. Expedia contacted the hotel via email and have not received a response. At the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: • The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. As Expedia was charged for the reservation in question, Expedia is unable to issue a refund. If the customer is due money for additional charges incurred, the customer may submit those charges so we may provide the hotel with additional information. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Revdex.com:
I am writing this note to advise you that my complaint #[redacted] has been resolved as of May 14th and money refunded.   Thank you for your help in this matter.
 
[redacted]

June 23, 2015 Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-[redacted] Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to addressthe comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from you. Expedia, Inc. isresponding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding an airline credit she is attempting to apply to a new booking.   It is never Expedia’sintent to inconvenience our customers and we apologize if the customer hasexperienced long hold times while we have been assisting her or othercustomers.  Expedia is not a callout site and customers must call in for assistance with bookings.  The customer may contact us at her convenienceand we have travel specialists that are available 24 hours a day, 7 days a weekto assist with finding a flight that best suits her needs. As always, thisservice is at no additional cost.  Shecan contact our travel specialists at [redacted] She mayalso request to be transferred to a tier 3 customer service representative ifshe feels she is not getting the assistance she needs.  In addition, Airlinecredits may be used directly with the airline holding the credit, if the customerchooses to book directly with them, however she should be aware there may be anadditional charge levied by the airline for their assistance in re-booking.  Regarding pricing, Expedia.comstrives to offer the largest base of inventory available online and a widevariety of flight choices to choose from; however the airlines offer differentclasses of service with varying price points. Seat availability and pricing maydiffer between travel suppliers including Expedia.com and the airlinesdirectly. We thank you forallowing us the opportunity to address the issues that were brought to ourattention.  If you have any furtherquestions or concerns regarding this matter, please feel free to contact us.  Sincerely, Roseanne G[redacted]Tier 3 CustomerService

April 14, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and...

concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mrs. [redacted] (Revdex.com case number [redacted]) regarding an Expedia reservation. The information provided in the customer’s comment was not linked to an account. At this time we are requesting the customer please provide her son’s itinerary number and the email address used to make the reservation. The customer may submit the information through the complaint submission on the Revdex.com website. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

August 10, 2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
The information provided in the complaint we received was not linked to an account or an itinerary. At this time we are requesting Ms. [redacted] please provide an itinerary number and the email address associated to her account. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

December 02, 2015Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentExpedia Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. We understand the customer is requesting a refund of a fee charged by LAN Airlines. On December 2, 2015, we contacted Mr. [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach the consumerOur records indicate on August 15, 2015, the customer self-booked a roundtrip flight reservation using Expedia.com website. The flight was operated by LAN Airlines and scheduled to departon November 10, 2015, from Lima to Trujillo and returning on November 13, 2015.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As LAN Airlines was the merchant of record, i.e. the company that charged the customer’s credit card, we have to abide by their policies; we have no authority to circumvent or to override those policies.We understand the customer is stating he was not advised of the additional charges he would incur with LAN Airlines. Expedia works diligently to ensure the information provided on our website is both accurate and up-to-date. As the airline is the merchant, we are not provided a comprehensive list of all fees they may charge. To make customers aware of this, Expedia provides the airlines terms and conditions which were displayed and agreed to by the customer at the time of booking. They are as follows.•Ticket changes may incur penalties and/or increased fares.•Please read important information regarding airline liability limitations.•Prices do not include baggage fees or other fees charged directly by the airline. •Other penalties may apply.As the customer accepted these terms by finalizing his reservation, we are unable to provide a refund for the additional charges.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Tier 3 Customer Service

August 13, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding his reservation.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear [redacted] did not accept our response and/or resolution offered.
 
Since the customer is requesting a copy of the call recording, the customer will need to submit a court order subpoena in order for Expedia to provide the customer a copy of the recording.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Revdex.com:This has been resolved, now.
Sincerely, [redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

Re: Expedia Case: [redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Our records reflect that on June 8, 2016, Ms. [redacted] booked a roundtrip flight from San Francisco, California to Denver, Colorado departing on June 16, 2016, and returning on June 17, 2016. According to Ms. [redacted]’s complaint, she later discovered that she needed to travel one day only; June 17, 2016. As such, she contacted Expedia with a request to cancel her original flight and book a new flight that departed and returned on June 17, 2016. Ms. [redacted] states that on June 16, 2016, she received an email informing her that her return flight for the original booking had been canceled as she’d missed her outbound flight. Ms. [redacted] is requesting a refund of $368.20 to cost of the original booking. She stated that the original booking was to be canceled and refunded on June 8, 2016. We have reviewed Ms. [redacted]’s complaint and confirmed that she booked a flight for ravel on June 17, 2016, to replace her original booking that was scheduled for travel June 16, 2016, through June 17, 2016. As a result, we have processed a refund in the amount of $368.20, to the original form of payment. We regret any inconvenience related to this matter. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Marlon J[redacted]Tier 3 Customer Service