Expedia Inc

August 16, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding her recent flight reservation. We understand the customer is requesting refund of the flight reservation.Our records reflect that on June 11, 2017 the customer self-booked two one-way flight reservations. The customers departure flights were operated by Spirit Airlines and scheduled to depart from Detroit, MI to Fort Lauderdale, FL on July 24, 2017. The customers return flights were scheduled to return from Fort Lauderdale, FL to Detroit, MI on July 31, 2017.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies.  The customer booked two one-way tickets, with Delta and Spirit Airlines as the merchant of record, and the companies that charged the customer’s credit card. We hope you understand we have to abide by their rules and regulations. Based on the Delta fare rules the customer agreed to at the time of booking, the tickets were non-refundable and non-changeable.Per the customers confirmation email that was sent on June 11, 2017 at 10:09am:Your flight booking is with a low cost airline and can only be changed or cancelled by contacting the airline directly. For convenience, you can select the airline from our online check-in page . Please note that Expedia may not be advised if you change or cancel your flight with your airline directly, or if the airline makes any changes to your flight schedule. These changes may not be reflected in your Expedia Itinerary, so please ensure that you also print out any subsequent itinerary change emails you receive directly from the airline.Furthermore within the email it stated that if the customer needs help he can contact us at 1-877-261-3523. As an effort to advocate on Mr. [redacted]’s behalf we reached out to Delta to request a refund for the reservation. We were advised that the flight was never canceled and due to that the ticket hold no value therefore no refund is able to be processed.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Corporate Customer Service

March 8, 2017
 
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund. On February 28, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on January 10, 2017, the customer self-booked a package reservation for [redacted] J [redacted] and [redacted] [redacted]. Travel was on JetBlue, departing February 2, 2017, from Boston, Massachusetts to San Juan, Puerto Rico; and returning on February 5, 2017, from San Juan, Puerto Rico to Boston, Massachusetts. The package includes a hotel stay at The St. Regis Bahia Beach Resort Puerto Rico. The package includes the Vacation Waiver, via itinerary number [redacted]. The customer is stating that Expedia advised them due to an error Expedia would refund the customer for the change fees. The customer is stating they have only received a partial refund.
 
Upon further researching this matter, we can confirm on January 23, 2017, the customer contacted Expedia to change the return flight time. Expedia advised the customer that the tickets were nonrefundable and that changes are not allowed. The customer advised they purchased the Vacation Waiver. Expedia offered to rebook the customer a one-way flight for the return at the current price; which the customer agreed to, via itinerary number [redacted].
 
On that same day this reservation was canceled and the pending authorization for $492.20 would have fallen off up to 24 to 48 hours. The customer can contact their credit card company or bank to confirm the information. The customer was also refunded for the Vacation Waiver in the amount of $148.00.
 
On February 28, 2017, the customer contacted Expedia requesting the refund for the change fees that was promised the customer advised they only received a refund for $200.00.
 
Expedia did rebook the customer on February 28, 2017, for a one-way flight reservation for the return flight, via itinerary number [redacted] and the tickets were used. The customer was charged in the amount of $442.20. On that same day the customer was refunded in the amount of $242.20.
 
Since the customer has been refunded in full, Expedia cannot honor the refund request.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

January 8, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us...

to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a previously processed refund. We understand [redacted] is asking for the full refund to be processed and a change of refund policy.A purchase request was made on December 27, 2017, for a flight and hotel package by [redacted], for two passengers, for flights from Minneapolis to Montego Bay on February 10, 2018, returning on February 16, 2018, and a Room, 1 King Bed, Balcony, Ocean View (Concierge Level) with the [redacted] River Resort, All Inclusive, [redacted] - Adults Only for six nights with check in on February 10, 2018, for $3,414.86.Our records show [redacted] requested to cancel and refund the entire hotel and flight package on December 27, 2017 in the amount of $ 3,414.86. Regrettably the refund was not processed on that first call. On January 3, 2017 [redacted] S [redacted] called back about the refund, and the full refund of $3,414.86 was processed that day. [redacted] S [redacted] continued to contact us multiple times on January 4th and 5th, 2018, requesting the refund to be processed at a faster rate. The time required for this particular refund to post to the credit card statement for [redacted] S [redacted] will vary based on the processing time of the credit card company which processes the transaction. Expedia.com is able to submit the request to the credit card company within one business day. However the work in processing and posting the transaction is that of the Credit Card Company, and Expedia.com is unable to comment on or change their timing or policies. We regret that the process was not completed sooner on our side.  We have already provided [redacted] S [redacted] with a future travel voucher to book a hotel or hotel package in their Expedia.com account, which will be valid for up to a year, and up to $200.00 towards the purchase price. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Denise H[redacted]Corporate Customer Service

Complaint Departm[redacted]Re: Expedia Case #: [redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.Expedia will process a refund as a one-time courtesy for half of the cost for the shuttle reservation in the amount of $50.67. No further refunds or compensation will be provided. We thank you for allowing us to address this matter further.Sincerely,Delia K[redacted]Corporate Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

Revdex.com:This has been resolved, now.
Sincerely, [redacted]

May 20, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O-[redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.  We understand Ms. [redacted] is requesting Expedia to process a refund based on the Expedia Vacation Waiver insurance purchased with the booking.  On May 18, 2015, we attempted to contact Ms. [redacted] to acknowledge receipt of her Revdex.com complaint but were unable to reach her. Our records indicate on June 26, 2014, Ms. [redacted] self-booked a flight reservation on Expedia.com without the assistance of an Expedia representative for four travelers departing June 17, 2015 from Philadelphia, PA to Miami, FL with [redacted], returning June 20, 2015.  Additionally, the customer purchased our Expedia Vacation Waiver insurance protection which offers:·  The opportunity to change or cancel the trip for any reason (1) time prior to the scheduled start time without being charged any change or cancellation fees.  If canceling, any monies paid will be returned … except the cost of published airfare, which may be made available as a credit for future travel. On December 29, 2014, Ms. [redacted] contacted us to cancel the flights.  We advised Ms. [redacted] that policy required we charge $200.00 per ticket when she was ready to rebook; however, since she purchased the insurance she would be eligible for a refund of those charges.  We also advised Ms. [redacted] that the airlines require the credit to be applied towards new tickets for the same travelers on the original itinerary.  The customer contacted us on March 17, 2015, with a request to exchange the flights; however, the call did not complete and the exchange was not processed.  We were unable to reach Ms. [redacted] when we attempted to call her back. After several exchanges between the customer and Expedia, on April 20, 2015, Ms. [redacted] contacted us to use her existing airline credit towards new flights for three travelers only.  We processed Ms. [redacted] request and submitted a request internally to also process the refund for the airline penalty charged for three travelers in the amount of $600.00.   Upon further research, we were able to verify the claim for the cancellation penalty covered under the insurance waiver.  On May 18, 2015, a refund in the amount of $600.00 was processed back to the original form of payment.  Ms. [redacted] still has an airline credit with US Airways in the amount of $274.76; however, travel must be completed by June 26, 2015.   The airfare is non-refundable.  Ms. [redacted] will be required to pay a $200.00 penalty at the time that she contacts Expedia to rebook using her existing airline credit.  At that time, we will provide a refund of that penalty.  We encourage Ms. [redacted] to contact us at her earliest convenience to rebook her next flight as these requests cannot be processed via email.  The Expedia Vacation Waiver is explained as follows: http://www.expedia.com/daily/promos/travel_protection_plans/vacation_w...⇄ thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

July 5, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I wanted to notified you that my claim was resolved. Sincerely, [redacted]

December 02, 2015Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentExpedia Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. We understand the customer is requesting a refund of a fee charged by LAN Airlines. On December 2, 2015, we contacted Mr. [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach the consumerOur records indicate on August 15, 2015, the customer self-booked a roundtrip flight reservation using Expedia.com website. The flight was operated by LAN Airlines and scheduled to departon November 10, 2015, from Lima to Trujillo and returning on November 13, 2015.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As LAN Airlines was the merchant of record, i.e. the company that charged the customer’s credit card, we have to abide by their policies; we have no authority to circumvent or to override those policies.We understand the customer is stating he was not advised of the additional charges he would incur with LAN Airlines. Expedia works diligently to ensure the information provided on our website is both accurate and up-to-date. As the airline is the merchant, we are not provided a comprehensive list of all fees they may charge. To make customers aware of this, Expedia provides the airlines terms and conditions which were displayed and agreed to by the customer at the time of booking. They are as follows.•Ticket changes may incur penalties and/or increased fares.•Please read important information regarding airline liability limitations.•Prices do not include baggage fees or other fees charged directly by the airline. •Other penalties may apply.As the customer accepted these terms by finalizing his reservation, we are unable to provide a refund for the additional charges.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Tier 3 Customer Service

September 15, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Mr. [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.
Our records indicate that on August 1, 2015, Mr. [redacted] self-booked a flight reservation using Expedia’s website, itinerary [redacted]. Travel is with [redacted] from Orlando, FL to Goiania, Brazil, departing on April 7, 2016, from Goiania, Brazil to Rio de Janeiro, Brazil (SDU airport) on April 13, 2016, and from Rio de Janeiro, Brazil (GIG airport) to Orlando, FL on April 27, 2016. We understand Mr. [redacted] is requesting to exchange the last portion of his travel to depart on April 28, 2015, and states that [redacted] advised him changes can be made without a significant additional cost.
We have verified that Mr. [redacted] contacted Expedia for assistance with this issue. The assisting representatives contacted the airline on August 18, 2015, to inquire if the airline imposed change fees can be waived; however, Expedia was advised to follow the fare rules agreed to at the time of booking. The following airline imposed penalty fees apply to Mr. [redacted] reservation:
CHANGES
 
      ANY TIME
        CHARGE USD 150.00 FOR REISSUE/REVALIDATION.
 
CANCELLATIONS
 
    ANY TIME
      CHARGE 50 PERCENT FOR CANCEL/REFUND.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. [redacted] is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. We hope you understand we must adhere to the policies dictated by the airlines.
By selecting to self-book a reservation, our customers act as their own travel agent and it is their responsibility to verify the reservation details. During the booking process and right before the reservation is completed the booking details are displayed for confirmation. In addition, at the time of booking the customers agree that they have read and accept the applicable Rules and Restrictions of their booking and the Terms of Use and the Privacy Policy of Expedia’s website. While we regret Mr. [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused, due to the information provided above Expedia is unable to waive the penalty fees and applicable increase of price if a ticket exchange is processed.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Lidiya N[redacted]
Tier 3 Customer Service

September 16, 2016
 
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue...

from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand [redacted] is requesting a refund.  On September 11, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect March 24, 2016; the customer self-booked a flight reservation for [redacted] and [redacted]. Travel was on Alitalia Airlines, departing June 12, 2016, from New York to Rome, Italy; returning on June 25, 2016, from Rome, Italy to New York. The customer is stating their flight was cancelled by the airline due to a payment issue with the customer’s form of payment. The customer is stating they have not been refunded for the flight.
 
Upon further researching this matter, we can confirm on June 12, 2016, the customer contacted Expedia advising to cancel the flight reservation. Expedia contacted the airline, they advised the customer will need to provide copies of the original credit card holder’s passport; including the front and back copies. The airline requested the customer provide a copy of their billing statement. Expedia advised the customer.
 
On August 16, 2016, the customer sent the requested information into Expedia. On that same day Expedia sent the information to the airline and requested the refund for the flight.
 
In reviewing the customer’s account, the airline has not authorized the refund for the customer’s flight. On September 14, 2016, Expedia contacted Alitalia on the customer’s behalf; they advised to send the request again to the airline for the refund. Expedia did submit the refund request; along with the requested documentation.
 
We hope the customer understands, until the airline authorizes the refund request. Expedia cannot process the refund.  Expedia will send an update to the Revdex.com and the customer, once the airline responds to the refund request.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.   
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

August 21, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted](Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: They can look up the itinerary with all the information I provided and they can see the number of phone calls and comments. They also have an email directly from the hotel in Mexico with the credit amount that is owed back to me. I want this process and matter to be expedited. It has taken over 2 months for a credit and resolution. I am very upset and this is an important matter. I want what is owed back to me $1100 ASAP. I have also consulted with a friend in the legal field and will pursue should this not get resolved. Sincerely,[redacted]

Complaint Department
 
 
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear [redacted] did not accept our response and/or resolution offered.
 
Since the customer is requesting a copy of the call recording, the customer will need to submit a court order subpoena in order for Expedia to provide the customer a copy of the recording.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

August 23, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

July 7, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Mr. [redacted] is requesting a refund.  On June 28, 2016, we received receipt of the Revdex.com complaint.
 
 
Our records reflect on February 8, 2016, the customer self-booked a flight reservation for [redacted], [redacted] and [redacted] using Expedia.com.  Travel was on Alaska Airlines, departing March 3, 2016, from Los Angeles, California to Portland, Oregon; returning on March 7, 2016, from Portland, Oregon to Los Angeles, California.  The customer also purchased the Expedia Stress Free & Trade Flight Protection.  The customer is stating, they contacted Expedia to rebook the flight credit; however, they were advised, due to the change fee the tickets will have no value.
 
Upon further researching this matter, we can confirm on February 16, 2016, the customer contacted Expedia, needing to cancel the flight reservation.  Expedia advised the customer, the tickets were nonrefundable; however, they would have a flight credit.  Expedia advised the customer, the change fee would be $125.00 per person.  The customer understood and agreed to cancel the flight reservation.
 
On June 13, 2016, the customer contacted Expedia, wanting to rebook the flight credit.  Expedia advised the customer, the change fee would be $125.00 per person; however the credit amount is $122.00 per ticket.  Expedia advised the customer, due to the change fee being more than the credit amount; the airline will consider the tickets as a lost value.
 
In reviewing the customer’s account, the policy for Alaska Airlines.  The change fee is $125.00 per person and the credit amount is $122.00 per ticket.  Alaska Airlines will consider the tickets as a lost value.
 
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors.  Each airline has its own specific set of policies and procedures as does each ticket purchased.  Alaska Airlines was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card).
 
We hope the customer understands Expedia cannot honor the refund request.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

June 27, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
 
I received several correspondence from Citi bank the holder of my credit card account stating [redacted] reluctance to even consider the facts of this case. Therefore, your request to remove this dispute is unfair. Firstly, I was told by several customer service representatives of both [redacted] and Expedia that they do do refunds. Also, I cannot trust neither you (Expedia) nor [redacted] to do the right thing in business.
Sincerely,[redacted]