Expedia Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although I feel the compensation offered is less than what I should receive, I would not have gotten any compensation without the help of the Revdex.com.  Prior to your intervention, I was only offered coupons to be used for future business.  Not a true compensation for the trouble my family endured.
I am extremely grateful that you were able to make contact with Expedia and arrive at a resolution that was more favorable.  Without your help, I don't think I would have ever reached this level of compensation and I truly thank you for your help.
Sincerely, [redacted]
PS.  The credit of $448.50 has been issued to my credit card as of 9/8/16

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I just set up a permanent Expedia account with the email [redacted].  This is a new account because I have always booked as a guest in the past.  Please let me know if you need anything else.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:The response does not reflect that the entire process of getting the refund authorization from [redacted] was first requested on April 7, 2016. I understand Expedia could not control the cancellation of the flight. That is not the issue. In April I spent over two hours on the phone with Expedia and [redacted] to get the authorization confirmed for the cancellation/refund. I was told at that time BY EXPEDIA that it had been received and the credit was in process. I was informed it would take up to 8 weeks. The complaint is that when I called after this time frame Expedia told me no authorization request had been put through and we had to start the process over. The agent admitted to me it was due to an error on their part. I countered that I should not have to wait another 8 weeks for their error in following through on the refund process and was told "too bad this is the way it is if you want your money". I spent a great deal of my time in April trying to get my funds and was told by Expedia it had been handled. The company response is dealing with my follow up call for my money in JUNE and is in no way taking any responsibility for the delay or poor customer service. It should not take over 5 hours on the phone and up to 4 months to get a refund and no apology.Sincerely,[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
                                        ...⇄
Sincerely,
Tier 3 Customer Service

October 12, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department   Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us...

to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from Dr. [redacted] (Revdex.com case number [redacted]) regarding pending charges on their credit card.  We understand Dr. [redacted] is concerned about pending transactions on his credit card for a recent purchased made using Expedia.com.   We researched this matter further and we show cancelled charges for the amounts of $2.306.52, $945.90, $994.95 processed on October 3, 2017 which should have returned to the credit card within 72 hours.     Then we should on October 4, 2017 we show six confirmed charges for $994.95, $1,805.50, $2,155,86, $945.90 $756.72, $904.36 for two package reservation that includes flight and hotels.    Finally, we show refunds processed in the amounts of $225.00, $1,040.76, $1,040.76 processed back to card ending 7668 on October 4, 2017. You should expect to receive those refunds within 15 business days of the above mentioned date.   We apologize for any inconvenience this may have caused; based on our findings no additional action is required, we hope this clears up any confusion in this matter.   We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Kiki R[redacted] Corporate Customer Service

August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

January 13, 2017
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Ms. [redacted] is complaining regarding bait and switch. On January 6, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on January 5, 2017, an agent assisted the customer book a hotel reservation at the La Playa Carmel with two room’s check-in date January 24, 2017, check-out January 28, 2017, via itinerary number [redacted]. The customer is stating Expedia did not provide the correct room type for each reservation.
 
Upon further researching this matter, on January 5, 2017, the customer self-canceled the reservations. Expedia refunded the customer in the amount of $2,605.44 back on to the original form of payment. The time it takes for a refund such as this to appear onto the customer’s account depends upon the time it takes their credit card company or bank to process the refund, generally 3-7 business days.
 
Expedia was able to review the call recording for January 5, 2017. The customer did request an Ocean View for each room; however Expedia booked a Standard room for each room.
 
Expedia strives to provide the highest level of customer service. Expedia regret that your recent experience did not live up to that expectation.  Expedia will ensure that the representative you spoke with will be coached appropriately.  We have provided your comments to our management team in an effort to improve overall customer experience, processes, and additional agent training.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

February 20, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms. [redacted]. We regret to hear that she did not accept our response and /or resolution offered. Expedia, Inc. is responding to the consumer complaint from Ms. [redacted] (Revdex.com case number [redacted]) regarding a Hotel Collect reservation. As this particular reservation is a Hotel Collect reservation, no money was charged to the customer by Expedia. Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. However, on February 20, 2017, Expedia processed a courtesy refund in the amount of $135.50 back to the customer’s original form of payment. The time it takes to post the refund to the customer’s account depends on how quickly her credit card company processes refunds.  We apologize for any inconvenience this delay may have caused. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

May 10, 2016
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the refund request. 
Our records show on January 13, 2016, Mr. [redacted] self-booked an Expedia.com flight, hotel and insurance package reservation via booking number [redacted] in the amount of $2,207.34. We understand from Mr. [redacted] complaint, he canceled the entire package reservation and only a partial refund for the hotel portion was provided. The customer also stated after several attempts to resolve this issue with customer service, no proper resolution or refund has been given. Mr. [redacted] is requesting the refund for the flight portion of the package covered by the travel insurance to refunded or put back into his account.
Upon researching the customer’s complaint, we can confirm on May 5, 2016, a refund in the amount of $800.00 was processed back to the original form of payment.
Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As refund has been given to the customer and the issue has been resolved to Mr. [redacted] desired outcome, Expedia considers this matter closed.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Angel A[redacted]
Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

October 31, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mrs. [redacted]. Expedia, Inc. is once again responding to the consumer complaint from [redacted]) regarding a refund request. We are unable to provide credit for a room the customer did not want to use after agreeing to the terms over the phone and receiving the automated email confirmation. Expedia sends the confirmation to the customer so they may review any discrepancies. [redacted] booked a room that was fully refundable until October 8, 2017. This was two days before the check-in date. This means [redacted] had approximately two months, and three weeks to review, cancel the reservation they made and receive a full refund if they wished. Expedia has not made any attempt to hide or keep any information from the customer. As mentioned previously, the car rental reservation was not made on this itinerary and [redacted] never called to inquire about a car rental reservation. The complaint filed also is only regarding the hotel and flight package. The Expedia agents only book what is asked for from the customers. The reason [redacted] mentioned a $300 per day charge is because she asked for the upgrade to a room w/ a Jacuzzi which she did not book. The upgraded room [redacted] wanted also asked for a $300 per day deposit due to her requesting it same day. This information was provided to us directly from the hotel. We gladly accepted [redacted]’s comment as feedback but at no time did our agents disconnect the long distance calls [redacted] made from the Dominican Republic. [redacted] then made more calls after her return to the United States, in which she was upset, would not provide necessary information to our agents in order to more efficiently transfer the calls, and at one point [redacted] threatened to call each day until she was given some sort of refund. This is one of the reasons why [redacted] remained on the phone for longer periods of time as she described. Expedia has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfaction. We have once again determined no refund will be provided to [redacted]. At this time we have no other option than to ask the Revdex.com to close this case. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Hello Revdex.com,I am pleased to provide assistance with case # [redacted]. Below are the findings and resolution to the case:Customer Complaint:The customer states she was told by Expedia they could not modify the departure date and that there was no way to change the reservation based on their contract. In the complaint filed, the customer mentioned she has called the hotel directly who advised they can give Expedia approval to change the reservation if they receive an email request from Expedia. Once the hotel has the email request, the hotel will send Expedia written approval for this departure date change and written confirmation they will not bill Expedia for the last two nights.
The customer originally requested to change her departure date from January 3, 2015 to January 1, 2015. Since this date has already passed, the customer is requesting a refund for the last two nights of her reservation, totaling $1,144.06 USD. Findings:According to our records, on January 3, 2015, the hotel has confirmed that they have only charged Expedia for four nights of the reservation and approved a refund for the last two nights.
Resolution:
Because we have received verification from the property approving a refund, on January 5, 2016, I have issued a refund for the last two nights of the reservation. This refund, in the amount of $1,144.06 USD, will process within 24 hours and will return to the form of payment, used at the time of booking, within 3-7 days or on the next billing cycle.Thank you for bringing this matter to our attention and allowing us a chance for resolution.Thank you,Mathew K.Customer Relations Specialist

March 24, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com Case number [redacted]) regarding a hotel reservation.
Our records indicate the customer self-booked a Hotel Collect reservation using the Expedia.com website. Accommodations were at the [redacted] from March 11, 2016, to March 13, 2016. We understand from the complaint, the customer is requesting compensation due to a missing reservation. As this particular reservation was a Hotel Collect reservation, no money was charged to the customer by Expedia. Our system does provide documentation the hotel was sent notification: • 29 FEB 2016 05:33 PM PST However, we apologize for any inconvenience this may have caused. On March 7, 2016, the customer accepted a $100 Travel coupon which was provided to the customer’s Expedia account. In addition, upon receipt, Expedia will refund the Alaska Air exchange fee that the customer incurred for exchanging his ticket credit. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

May 25, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on February 24, 2016, Ms. [redacted] booked an Expedia Vacation Package which included roundtrip flights from Orlando, Florida to Stockholm, Sweden and a twelve night stay at the BoKloster VillaHoltell from June 18, 2016, through June 30, 2016. Ms. [redacted] also purchased travel insurance
We understand from Ms. [redacted]’s complaint that she is seeking a refund for the package as it was canceled due to an airline schedule change. Ms. [redacted] states that she has been pursuing the refund from Expedia with no success. We apologize for the delay in addressing the issues and concerns that have been brought to the attention of our department.
We are pleased to confirm that on May 4, 2016, we processed a refund in the amount of $630.07 and on May 8, 2016, an additional refund of $2747.52 for the cancelled flights. The time it takes the refund to post varies, depending on the time it takes the credit card company to process refunds. We apologize for any inconvenience encountered by Ms. [redacted].
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. When I for sure receive the refund they promised.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I have spend $12,150.62 with Expedia since 2013.
Itinerary # [redacted]-$184                                                        Itinerary # [redacted]-$838.74
Itinerary # [redacted]-$1,178.12                                              Itinerary # [redacted]-$481.30
Itinerary # [redacted]-$866.95                                                   Itinerary # [redacted]-$500.54
Itinerary # [redacted]-$822.15                                                   Itinerary # [redacted]-$712.25
Itinerary # [redacted]-$158.80                                                Itinerary # [redacted]-$138.68
Itinerary # [redacted]-$215.40                                                Itinerary # [redacted]-$960.88
Itinerary # [redacted]-$872.83                                                Itinerary # [redacted]-$1,138.48
Itinerary # [redacted]-$918.69                                                Itinerary # [redacted]-$736.83
Itinerary # [redacted]-$948.18                                                Itinerary # [redacted]-$131.76
Itinerary # [redacted]-$133.48                                                   Itinerary # [redacted]-$212.56
Total-$12,150.62
I did not create in image of the Sept 27 Expedia e-mail with Photoshop to cheat Expedia out of $90.
Dealing with Expedia customer representative at the Tier 2 Customer Service level was a nightmare. I was on the phone with a customer representative at the Tier 2 Customer Service on Sept. 11. The supervisor terminated my call while I was still on the line. He never called me back. Four e-mails were send to [redacted][email protected] without a single reply from [redacted].B (not even a noreply e-mail).
I receive 3 e-mails from Expedia in my reimbursement ordeal. One was an auto noreply e-mail, another gave instruction to call a 800 number and the last was the denial of claim e-mail. I struggle with the content of the denial of claim e-mail. What exactly does “it should be best if you will leave it at Their  workplace” mean?
My effort to obtain a reimbursement of my $90 baggage check-in fee is officially over. Expedia can keep the $90. From this day forward, I shall never ever use Expedia or any of Expedia subsidiaries for my future travel plans. The Expedia subsidiaries include Travelocity.com, Hotels.com, Egencia, Hotwire, eLong, Trivago, Venere, CarRentals.com, Classic Vacations, Expedia CruiseShip Centers and Expedia Local Expert.
If anyone asks me about my recent European vacation, I will most definitely include my horrific experience with Brussels Airlines and Expedia. With absolute certainty, I will recommend to my friends to avoid Expedia. In fact I have already convince my son and my daughter to make their flight reservations for their holiday return home directly with the airlines and avoid Expedia.
I have 2,277 points in my Expedia account. I hereby give you full authority to delete the 2,2777 points from my Expedia account and close my Expedia account. Please do not send me any e-mail.
Any new reply by Expedia to Revdex.com will no loner be read and deleted without being open. I will respond to any future e-mail send to me from Expedia in the same fashion as [redacted].B treated my e-mail correspondences (i.e., no reply, ignore, pay no attention to, and disregard).
 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As far as Revdex.com on the play or getting back to arena Expedia is getting a very nice puppy!
They resolved the problem.
I did confirm my acceptance on the Revdex.com page, and even dropped a couple lines as a recommendation (I hope they will use them and send me appreciation check!)
Thanks again,
[redacted]
Sincerely, [redacted]

December 11, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on December 3, 2015, the customer self-booked a hotel reservation using the Expedia.com website. Accommodations were at the [redacted] Hotel from December 7, 2015, to December 8, 2015. We understand from the complaint, the customer is requesting a refund. Upon receipt of the Revdex.com submission, we were able to verify on December 3, 2015, the customer contacted Expedia stating the website issued incorrect dates for his reservation. Expedia was able to capture the customer’s individual step by step booking process which revealed the customer chose the dates of his reservation at the initial steps of his booking. In addition, our website is equipped with recapping the details of the itinerary twice throughout the purchase path. We provide our users ample time to review the full details of the itinerary before completing the booking and prior to inputting any credit card information. At the time of booking, Mr. [redacted] agreed to the hotel’s terms and conditions also which can be found on his itinerary: Property policies • We understand that sometimes plans fall through. We do not charge a cancel or change fee. When the hotel charges such fees in accordance with its own policies, the cost will be passed on to you. [redacted] Hotel charges the following cancellation and change fees. Cancellation or Change Policy • The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. • No refunds will be issued for late check-in or early check-out. • Stay extensions require a new reservation. • Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received. On December 11, 2015, Expedia contacted the hotel directly on the customer’s behalf requesting a refund. The hotel denied a refund based on their hotel policies. As we cannot find any error on Expedia’s part, we are unable to refund the customer as requested. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S.

Complaint: [redacted]
I am rejecting this response because Expedia received the money for the tickets and  on  the last interaction that last more than 2 hours on the phone I had with Expedia Customer Service Manager Robert I asked specifically to: 1) Cancel the reservation with the airline because of the changes 2) Refund my money.  He did not complete any. Expedia ruined my family vacation I booked very early every year,   because of the changes.  Clearly expedia is profiting from selling airline tickets, they had got my money, not the airline and they made changes affecting the trip and forcing me to cancel my family vacation. I did my part: Book the trip and pay. They (expedia) did not honor the contract  by making changes with no consideration at all, and now they took my money.I want my money refunded entirely. 
Sincerely,
[redacted]