Expedia Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although I feel the compensation offered is less than what I should receive, I would not have gotten any compensation without the help of the Revdex.com.  Prior to your intervention, I was only offered coupons to be used for future business.  Not a true compensation for the trouble my family endured.
I am extremely grateful that you were able to make contact with Expedia and arrive at a resolution that was more favorable.  Without your help, I don't think I would have ever reached this level of compensation and I truly thank you for your help.
Sincerely, [redacted]
PS.  The credit of $448.50 has been issued to my credit card as of 9/8/16

Hello Revdex.com,I am pleased to provide assistance with case # [redacted]. Below are the findings and resolution to the case:Customer Complaint:The customer states she was told by Expedia they could not modify the departure date and that there was no way to change the reservation based on their contract. In the complaint filed, the customer mentioned she has called the hotel directly who advised they can give Expedia approval to change the reservation if they receive an email request from Expedia. Once the hotel has the email request, the hotel will send Expedia written approval for this departure date change and written confirmation they will not bill Expedia for the last two nights.
The customer originally requested to change her departure date from January 3, 2015 to January 1, 2015. Since this date has already passed, the customer is requesting a refund for the last two nights of her reservation, totaling $1,144.06 USD. Findings:According to our records, on January 3, 2015, the hotel has confirmed that they have only charged Expedia for four nights of the reservation and approved a refund for the last two nights.
Resolution:
Because we have received verification from the property approving a refund, on January 5, 2016, I have issued a refund for the last two nights of the reservation. This refund, in the amount of $1,144.06 USD, will process within 24 hours and will return to the form of payment, used at the time of booking, within 3-7 days or on the next billing cycle.Thank you for bringing this matter to our attention and allowing us a chance for resolution.Thank you,Mathew K.Customer Relations Specialist

October 31, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mrs. [redacted]. Expedia, Inc. is once again responding to the consumer complaint from [redacted]) regarding a refund request. We are unable to provide credit for a room the customer did not want to use after agreeing to the terms over the phone and receiving the automated email confirmation. Expedia sends the confirmation to the customer so they may review any discrepancies. [redacted] booked a room that was fully refundable until October 8, 2017. This was two days before the check-in date. This means [redacted] had approximately two months, and three weeks to review, cancel the reservation they made and receive a full refund if they wished. Expedia has not made any attempt to hide or keep any information from the customer. As mentioned previously, the car rental reservation was not made on this itinerary and [redacted] never called to inquire about a car rental reservation. The complaint filed also is only regarding the hotel and flight package. The Expedia agents only book what is asked for from the customers. The reason [redacted] mentioned a $300 per day charge is because she asked for the upgrade to a room w/ a Jacuzzi which she did not book. The upgraded room [redacted] wanted also asked for a $300 per day deposit due to her requesting it same day. This information was provided to us directly from the hotel. We gladly accepted [redacted]’s comment as feedback but at no time did our agents disconnect the long distance calls [redacted] made from the Dominican Republic. [redacted] then made more calls after her return to the United States, in which she was upset, would not provide necessary information to our agents in order to more efficiently transfer the calls, and at one point [redacted] threatened to call each day until she was given some sort of refund. This is one of the reasons why [redacted] remained on the phone for longer periods of time as she described. Expedia has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfaction. We have once again determined no refund will be provided to [redacted]. At this time we have no other option than to ask the Revdex.com to close this case. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I am concerned about Expedia having told me they can see my trips for 2014 and that they can clearly see I spent enough money to justify my claim. I do not understand why the flight information is needed if the amount of money I have spent clearly shows what my status should be. I have a 1 day old email from Tier 3 Customer Support that supports what my status should be. I'm just really confused by their response. Sincerely, [redacted]

May 23, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

April 4, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear [redacted] did not accept our response and/or resolution offered.
 
As previously advised, on June 30, 2016, Expedia did send the requested information to the airline.  Expedia is still waiting to hear back from the airline.  We are taking every step to come to a resolution.  
 
Expedia is still working on the customer’s request for the refund; until the airline authorizes the refund request, Expedia cannot submit the refund.
 
Expedia will contact the Revdex.com and customer once the airline advises us of the customer’s request.
 
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

October 9, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Mrs. [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.
Our records indicate that on September 12, 2015, Mrs. [redacted] self-booked a flight reservation using Expedia’s website, itinerary [redacted]. Travel was with [redacted] from Miami, FL to Columbus, OH, departing on October 8, 2015, and returning on October 11, 2015. The reservation was cancelled by [redacted] on September 29, 2015. We understand Mrs. [redacted] is requesting a full refund of this reservation as it was booked under the incorrect rate.
We have verified that Mrs. [redacted] contacted Expedia regarding this issue and her call was escalated to Expedia’s Corporate Customer Service department. The assisting representatives verified that at the time Mrs. [redacted] contacted Expedia to cancel itinerary [redacted], she provided the itinerary number of a previous booking (cancelled due to the same reason, on the same day), itinerary [redacted], and instead of cancelling itinerary [redacted], our representatives confirmed [redacted] was already cancelled. As no cancellation call associated with the itinerary in question was received, the booking was not cancelled and it became a nonrefundable reservation, per the airline’s rules and restrictions accepted at the time of booking.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. [redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. We hope you understand we must adhere to the policies dictated by the airlines.
Upon further research we have verified that the original price quoted for Mrs. [redacted] reservation was $520.40, and the charge of $2332.40 was collected due to an inaccuracy in the airline’s rate/availability system, affecting Expedia’s website. As a result, a full refund in the amount of $2332.40 was issued by Expedia on October 9, 2015, back to the original form of payment. The time it takes a refund to post to Mrs. [redacted] account depends on how quickly her credit card company processes refunds, generally within 3-7 business days.
We regret Mrs. [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused. Expedia welcomes customer feedback in our ongoing effort to improve upon the customer experience. Her comments have been forwarded to the appropriate department to utilize for further training and improvements in our services.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Lidiya N[redacted]
Tier 3 Customer Service

August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have refunded my money and I'd like to cancel the complaint please.
Sincerely,
[redacted]

I can only hope this gets refunded all of this could have been avoided if my situation with the refund was handled on a timely manner.  I don't think it should take over a month to get something resolved, in fact the last supervisor I spoke with acknowledged the fact and added a 75 dollar voucher. I'm not out to get something out of anyone I just wished this process could have been handled better especially from a bug company like Expedia. I just checked my credit card and nothing showing any credits as of yet but I'll definitely keep an eye out for it and hope it doesn't slip through the rocks again. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

May 18, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #O-[redacted] Dear Revdex.com: Thank you for forwarding the Revdex.com consumer rebuttal from Mr. [redacted] (Case number [redacted]).  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered. As previously advised, the car reservation was booked separately but the customer was not charged in advance for the booking.  The customer’s confirmation itinerary listed the type of rental and fees associated with the rental.  In addition, it did state that the car charges would be billed at the time of pick-up.  This information is restated by our customer service representative during the booking process and before the booking is completed.  While Mr. [redacted] is stating he wanted the car rental as part of the package, it did not impact the cost of his package.  He was only charged for the flight and hotel in advance.  In addition, the majority of the car rentals on our website are pay-later bookings. We sincerely regret that we are unable to offer a more satisfactory response or resolution for Mr. [redacted] concerns.  At Expedia we try to provide not only excellent customer service but we try to exceed what is expected of us.  As [redacted] Car Rental was the merchant of record and the company that charged his credit card, we are unable to provide a refund for any portion of the car rental booking.    We thank you for allowing us the opportunity to address this matter further.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

September 19, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. Our records indicate on September 7, 2016, the customer self-booked a flight reservation which included travel insurance through the Expedia.com website. Travel was with Spirit Airlines departing September 20, 2016, and returning with [redacted] Airlines September 26, 2016. We understand from the complaint the customer is requesting a refund due to the travel insurance booked with the flight reservation. As Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choice. Each airline has its own specific set of policies and procedures as does each ticket purchased. Both Spirit Airlines and [redacted] Airlines were the operating carriers and merchant of record (the entities that received the customer’s funds and the companies charging the customer’s credit card). We hope you understand that we must adhere to the policies dictated by the airline in regards to cancellations and refunds. As Expedia does not administer nor outline the coverage of the insurance policy, we cannot dictate the definitions of a covered service. At the time of booking, the Terms and Conditions regarding the insurance policy and a detailed description of the plan coverage is clearly stated and in addition it may be accessed on the customer’s Expedia itinerary. Expedia must abide by the terms and conditions agreed to at the time of booking, and as a result, Expedia is unable to issue a refund as requested. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
I have spend $12,150.62 with Expedia since 2013.
Itinerary # [redacted]-$184                                                        Itinerary # [redacted]-$838.74
Itinerary # [redacted]-$1,178.12                                              Itinerary # [redacted]-$481.30
Itinerary # [redacted]-$866.95                                                   Itinerary # [redacted]-$500.54
Itinerary # [redacted]-$822.15                                                   Itinerary # [redacted]-$712.25
Itinerary # [redacted]-$158.80                                                Itinerary # [redacted]-$138.68
Itinerary # [redacted]-$215.40                                                Itinerary # [redacted]-$960.88
Itinerary # [redacted]-$872.83                                                Itinerary # [redacted]-$1,138.48
Itinerary # [redacted]-$918.69                                                Itinerary # [redacted]-$736.83
Itinerary # [redacted]-$948.18                                                Itinerary # [redacted]-$131.76
Itinerary # [redacted]-$133.48                                                   Itinerary # [redacted]-$212.56
Total-$12,150.62
I did not create in image of the Sept 27 Expedia e-mail with Photoshop to cheat Expedia out of $90.
Dealing with Expedia customer representative at the Tier 2 Customer Service level was a nightmare. I was on the phone with a customer representative at the Tier 2 Customer Service on Sept. 11. The supervisor terminated my call while I was still on the line. He never called me back. Four e-mails were send to [redacted][email protected] without a single reply from [redacted].B (not even a noreply e-mail).
I receive 3 e-mails from Expedia in my reimbursement ordeal. One was an auto noreply e-mail, another gave instruction to call a 800 number and the last was the denial of claim e-mail. I struggle with the content of the denial of claim e-mail. What exactly does “it should be best if you will leave it at Their  workplace” mean?
My effort to obtain a reimbursement of my $90 baggage check-in fee is officially over. Expedia can keep the $90. From this day forward, I shall never ever use Expedia or any of Expedia subsidiaries for my future travel plans. The Expedia subsidiaries include Travelocity.com, Hotels.com, Egencia, Hotwire, eLong, Trivago, Venere, CarRentals.com, Classic Vacations, Expedia CruiseShip Centers and Expedia Local Expert.
If anyone asks me about my recent European vacation, I will most definitely include my horrific experience with Brussels Airlines and Expedia. With absolute certainty, I will recommend to my friends to avoid Expedia. In fact I have already convince my son and my daughter to make their flight reservations for their holiday return home directly with the airlines and avoid Expedia.
I have 2,277 points in my Expedia account. I hereby give you full authority to delete the 2,2777 points from my Expedia account and close my Expedia account. Please do not send me any e-mail.
Any new reply by Expedia to Revdex.com will no loner be read and deleted without being open. I will respond to any future e-mail send to me from Expedia in the same fashion as [redacted].B treated my e-mail correspondences (i.e., no reply, ignore, pay no attention to, and disregard).
 
Sincerely,[redacted]

February 15, 2018   Revdex.com Expedia – DuPont, WA Complaint Department   Re: Expedia Case #: [redacted]   Dear Revdex.com,   Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.   Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a Hotel Price Guarantee claim.   Our records indicate that on February 5, 2018, Ms. [redacted] or an authorized user of the account booked a two nights stay online via Expedial.com, at the Sleep Inn hotel checking in on July 22, 2018, and checking out on July 29, 2018, under itinerary [redacted]. The reservation was a “hotel collect” reservation, meaning any funds would be collected directly by the property. Travelocity did not collect any funds on this reservation.   We understand from Ms. [redacted] complaint that she has submitted a Hotel Price Guarantee claim multiple times and is getting no help from Expedia and is requesting a refund in the amount of $12.20.   Upon receipt of Ms. [redacted] complaint, we investigated the issues which were brought to our attention. We can confirm that on February 15, 2018, our representative spoke with Ms. [redacted] and explained to her the terms and conditions associated with submitting a claim. As a one-time courtesy, Expedia processed a refund in the amount of $12.20 to the original form of payment. The time it takes to receive said refund will depend on her credit card company of banking institution. We ask that she please allow at least two billing cycles.   The following Terms and Conditions apply to Expedia’s hotel price guarantee:   The Hotel Price Guarantee is available to Expedia+ members in good standing. In the unlikely event that you find a lower rate for a hotel you have booked on www.expedia.com or through the Expedia call center at 1-800-EXPEDIA, whether on Expedia or on another U.S.-based website, we will honor the lower price. Hotels booked as part of a package are not eligible for the Hotel Price Guarantee. The guarantee is subject to these terms and conditions.   Notifying Expedia of a Claim: You may make a claim under the Hotel Price Guarantee from the time you book your standalone hotel on Expedia until 11:59 p.m. local time at the hotel's location, the day prior to hotel check-in. To make a claim, please complete this form, select your qualifying itinerary, and provide details on the lower price found, including screen shots. The lower price must be available for booking at the time you contact us, as determined by Expedia+.   Must be "Apples to Apples" Comparison: The Hotel Price Guarantee is available only for exact itinerary matches, including property, room type, rate plan, applicable refund policy, and the exact same dates of travel as booked through Expedia. The comparison must be to the same product purchased standalone through another website (i.e., not part of a hotel + air travel package).   The Hotel Price Guarantee applies only to the cost of booked travel, as presented in the Expedia search results, without including any taxes and fees. The Hotel Price Guarantee is not available for bookings on websites where the property, itinerary, or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional, and age-related requirements.   There is no limit on the number of Hotel Price Guarantee claims you may make per booking. However, any credit subsequent to the initial credit will be based on the amount of the previously credited price, not on the amount of the original price that you booked.   Comparison Rates Must Be Available to the General Public Online:   The Hotel Price Guarantee applies only to prices both advertised and available to the general public on a U.S.-based website. For example, this does not include rates offered on membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator, or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate or from an e-mail that you received. The rate must be quoted and booked in U.S. dollars (and without reference to currency converters).   Verification of Claims:   All requests are subject to verification by Expedia. Expedia will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia personnel. Nor will Expedia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. For verification of non-prepaid hotel bookings, the customer service representative will instruct you to mail a copy of your hotel receipt to Expedia within thirty (30) days after you have completed the hotel stay. Expedia will honor the lower price for verified requests. This may happen in one of several ways.   In some cases, it will take the form of a credit to the credit card used for booking. In other cases, it may be necessary for the travel specialist to cancel your booking and re-book your stay at the lower price. You will not be charged any change or cancellation fees in connection with the Hotel Price Guarantee. In all cases, the travel specialist will explain the process to you. Travel must be completed in accordance with the booked itinerary to be eligible to receive the coupon, refund or credit. Changed or cancelled bookings are not eligible to receive the coupon, or refund. Expedia reserves the right to render any coupon void that Expedia issues in excess of these limits, issued in error, or where the customer is found to be ineligible to receive a coupon.   Changes:   Expedia reserves the right in its sole discretion to modify or discontinue the Hotel Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Hotel Price Guarantee. The failure by Expedia to enforce any provision of these terms and conditions shall not constitute a waiver of that provision.   Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.     Sincerely,   LaToya J[redacted] Corporate Customer Service

Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately...

by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight.  We understand [redacted] is requesting a refund.
Upon further research, we are unable to locate an Expedia account related to [redacted] complaint. We respectfully request that [redacted] provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address [redacted] concerns.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

September 2, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service
 %3

August 4, 2017   Revdex.com Mid-Western and Central Ohio Complaint Department   Re: Expedia.ca Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.ca regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Expedia.ca is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Our records reflect that on June 24, 2017, Mr. [redacted] booked a one-night stay at the Hampton Inn Newark Airport from July 16, 2017, through July 17, 2017. On June 24, 2017, we contacted the property on the customer’s behalf and changed the arrival date to July 1, 2017. We understand from Mr. [redacted] that he arrived for check in on July 1, 2017, and was informed that there was no reservation on file for him. At Expedia, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stay. While we do not view this complaint as something Expedia is responsible for, because we value Mr. [redacted] as a customer and regret the experience he reports, we have already undertaken an exception to resolve his complaint. A refund in the full amount of his booking 171.46 CAD was issued to the original form of payment. Refunds like this typically take 3-7 business days to post to individual accounts, depending on how quickly the credit card company processes refunds.   Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Marlon J[redacted] Corporate Correspondence Team

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.
 
On June 27, 2017, the customer did received and viewed the email confirmations for the itinerary numbers [redacted] and [redacted]. The confirmations did advise that both reservations were confirmed and booked and provided the customer with the vendor’s confirmation numbers for each rental.
 
In regarding the itinerary number [redacted], on July 22, 2017, the customer self-booked a car rental reservation for Nick Thomas with EZ in Carolina, Puerto Rico with a pick-up date of July 22, 2017, and a drop-off date of July 24, 2017.
 
Expedia contacted the vendor on the customer’s behalf; who advised that the customer did use the reservation for the dates and that the customer added the EZ toll-pass and the vendor’s rental insurance. The vendor would not authorize the refund as the customer requested and agreed to the charges.
 
Per the customer’s complaint letter they rebooked only one car rental for the dates and Expedia has already processed the refund. Based on the above, Expedia will not process any further refunds or compensation.
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service