Expedia Inc

Complaint: [redacted]I am rejecting this response because it fails completely to address the complaint that Expedia booked a physically impossible itinerary. Until the company addresses that and provides a full refund, its response is not a response at all.Sincerely,[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

May 10, 2016
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the refund request. 
Our records show on January 13, 2016, Mr. [redacted] self-booked an Expedia.com flight, hotel and insurance package reservation via booking number [redacted] in the amount of $2,207.34. We understand from Mr. [redacted] complaint, he canceled the entire package reservation and only a partial refund for the hotel portion was provided. The customer also stated after several attempts to resolve this issue with customer service, no proper resolution or refund has been given. Mr. [redacted] is requesting the refund for the flight portion of the package covered by the travel insurance to refunded or put back into his account.
Upon researching the customer’s complaint, we can confirm on May 5, 2016, a refund in the amount of $800.00 was processed back to the original form of payment.
Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As refund has been given to the customer and the issue has been resolved to Mr. [redacted] desired outcome, Expedia considers this matter closed.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Angel A[redacted]
Tier 3 Customer Service

July 4, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Ms. [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.
Our records indicate that on June 19, 2015, the customer self-booked a nonrefundable hotel reservation using Expedia’s website, itinerary [redacted]. The reservation was with [redacted], Philippines, for a check in on July 19, 2015, and a check out on July 22, 2015. We understand Ms. [redacted] is requesting a full refund of this booking.
We have verified that at the time of booking Ms. [redacted] agreed to the following hotel imposed cancellation and change policy:
Non Refundable
The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.
On June 19, 2015, Expedia was contacted in regards of this issue. The assisting representatives contacted the hotel on Ms. [redacted] behalf to request a refund as the customer wanted to cancel the booking. The hotel denied the refund request, however, advised that if the reservation is re-booked the penalty fees will be waived. Expedia’s representatives assisted by creating a new reservation with the same property, but for different dates, as requested by Ms. [redacted].
A full refund of the original booking was issued on June 19, 2015, back to the original form of payment, as approved by the hotel. The time it takes a refund to post to the customer’s account depends on how quickly her credit card company processes refunds, generally within 3-7 business days.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We hope you understand we must adhere to the policies dictated by the hotel.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Lidiya N[redacted]
Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
                                        ...⇄
Sincerely,
Tier 3 Customer Service

March 24, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com Case number [redacted]) regarding a hotel reservation.
Our records indicate the customer self-booked a Hotel Collect reservation using the Expedia.com website. Accommodations were at the [redacted] from March 11, 2016, to March 13, 2016. We understand from the complaint, the customer is requesting compensation due to a missing reservation. As this particular reservation was a Hotel Collect reservation, no money was charged to the customer by Expedia. Our system does provide documentation the hotel was sent notification: • 29 FEB 2016 05:33 PM PST However, we apologize for any inconvenience this may have caused. On March 7, 2016, the customer accepted a $100 Travel coupon which was provided to the customer’s Expedia account. In addition, upon receipt, Expedia will refund the Alaska Air exchange fee that the customer incurred for exchanging his ticket credit. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
In Expedia's latest response, they claimed that they contacted Eurocar but didn't mention any findings.
I am really disappointed with their repeated "copy and paste" responses without any real investigation into the matter.
I booked service through expedia.com which they didn't fulfill and led to inconvenience and extra costs to me, I will not accept their response until they at least cover the $120 taxi bill.Sincerely,[redacted]

December 14, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on November 9, 2015, Mrs. [redacted] booked a two-night stay at the [redacted]-Hotel from December 25, 2015, through December 27, 2015. We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative.
We understand from Mrs. [redacted]’ complaint that she checked the reservation with the hotel and was informed that she had booked a suite which was smoking and accessible. She told by the hotel that she would need to contact Expedia to request a change the room type. She contacted our office and we called the [redacted] on her behalf regarding her requested change. The hotel agreed to allow the change and waive the associated penalties, however; they advised that the change would be at an additional cost of $45.58. Per our documentation, Mrs. [redacted] did not agree and opted to leave the reservation as is. Please note that each of vendors with which we do business establish their own rules and policies for changing reservations. We are bound by these rules and policies and must adhere to them. While we understand your concerns, we do not see any error by Expedia and as a result, we are unable to honor Mrs. [redacted]’ request of a refund.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me under the condition that I receive the refund they've now said they've issued, in the amount of $83.67, back to my credit card. I was told on June 12 to send in the documents proving I had to pay twice and did so accordingly on June 15th so this issue has taken far more time than just the 27 days they mentioned in their most recent response. I do, however, apologize for how illegible my previous response was as I wrote it on my smartphone and was pretty upset that a multi-million dollar company tried to tell me they weren't able to open up PDF and Word Documents. All that being said, as mentioned above, should the refund actually be processed back to my card, in the amount of $83.67, then, and only then, I accept the response from Expedia. Should this refund not be processed then I will follow up accordingly taking the measures necessary to ensure that it does!Sincerely, [redacted]

October 7, 2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on February 223, 2015, Ms. [redacted] booked a flight for travel January 2, 2015, through January 9, 2015. Regrettably, on June 22, 2015, she had to cancel her flight and was issued an airline credit valued at $482.60.
Ms. [redacted] contacted our office to apply her credit towards the cost of a new flight on September 14, 2015. According to our records, there were technical issues on our end that affected our ability to process her request at the time. Ms. [redacted] was transferred to various agents and ultimately unable to book the flight she wanted at the price that she viewed online. As a result, she is requesting a refund of $482.60, the cost of her ticket.
On October 7, 2015, we contacted Ms. [redacted] via telephone and apologized for the issues that were mentioned in her complaint. She informed us that she ended up booking the flight that wanted through a different company due to our inability to assist her at the time of her calls to our office.  
After giving the matter full consideration, we agreed to process a refund to Ms. [redacted] for the inconvenience. A refund in the amount of $482.60 was issued on October 7, 2015. Refunds like this typically take 3-7 business days to post to individual accounts, depending on how quickly her credit card company processes refunds.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

September 1, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Mr. [redacted] is requesting a refund. On August 27, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on November 5, 2015, the customer self-booked a one-way flight reservation for [redacted], [redacted], [redacted] and [redacted].  Travel was on [redacted] Airlines, departing June 9, 2016, from San Francisco, California to London, England. Itinerary Number: [redacted]. The customer is stating due to an airline schedule change, their flight was canceled. The customer is stating they have not received the refund for the flight.
 
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly.  However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  [redacted] Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Expedia has no control over when or how often an airline initiated schedule change occurs.  Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.
 
Only the airline can make changes to a customer’s flights.  These changes are not related to the type of ticket that was purchased or the company they were purchased from.  Airlines rarely tell travel agencies why they make a change.  Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues.
 
Upon further researching this matter on January 26, 2016, the airline sent an airline schedule change. An automated email was sent to the customer. We can confirm there were two more airline schedule changes one on February 11, 2016 and March 20, 2016. The customer was sent an automated email for each airline schedule change.
 
On January 26, 2016, the customer contacted Expedia regarding the schedule change. Expedia contacted [redacted]; they advised they exchanged the tickets.
 
On April 19, 2016, the customer contacted Expedia regarding the schedule change. Expedia contacted [redacted], they provided two options the customer can move the departure date; however the customer declined. The other option is to cancel and submit for the refund. The customer agreed.  Expedia submitted the request for the refund to the airlines.
 
On August 31, 2016, Expedia contacted the airlines on the customer’s behalf; they authorize the refund for the flight. Expedia submitted the refund request.
 
The timeframe for the refund will be up to 8-weeks; which is a standard for all airlines.
 
Since the airline is processing the refund. Expedia cannot honor the request for the refund and considers this matter as closed and will no longer address this matter any further.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:Hi, sorry for the delay. The complaint has absolutely not been resolved and the company will never call me back or respond. Please help me, this is been a nightmare and I can't even use my account through Expedia still.Sincerely,
[redacted]

May 31, 2017Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As Dollar Rent A Car was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulations. As this was not an Expedia error we are unable to authorize a refund of the additional charges.On May 31, 2017 Expedia reached out to Dollar and was advised that the damage waiver that was purchased on May 20, 2017 was optional therefore the customer did not have to purchase the waiver. Furthermore within the rules and regulations that were agreed to upon the booking of the reservation it states “loss damage waiver (LDW) is optional. Additional charges apply.”As a one-time curtesy Dollar has offered to refund the customer 30% and tax of the LDW totaling a refund of $62.45. This was processed to the customers original form of payment.We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.
 
As previously advised, on May 26, 2016, Expedia did advised the customer would have a flight credit for 1 year from the issue date of May 11, 2015, and must be rebooked by May 10, 2016.
 
The customer did not contact Expedia in time to rebook the flight credit and the credit has expired.  Expedia cannot process any refunds as we are not the merchant of record (the entity that received your funds and the company charging the customer’s credit card).  Alaska Airlines will not authorize any refund or flight credit on the tickets.
 
We cannot honor the request for flight credit or refunds and Expedia considers this matter as closed.  
 
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service
 
 
 
 
 Tell us why here...

June 23, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on August 18, 2015, Ms. [redacted] booked a flight that she canceled on October 1, 2015. According to her complaint, Ms. [redacted] contacted our office to apply the credit towards the cost of a new ticket but was unable to as she was informed that our system was down. She booked her flight directly with an airline after her unsuccessful attempt to use her credit of $409.20. She is requesting that we issue the refund since she was not able to use the credit to book her flight.
We contacted Ms. [redacted] by phone and apologized for the inconvenience. We offered to issue the refund that she requested a courtesy. She accepted. We advised that we would process a refund of $409.20 to the original form of payment. This refund could take 3-7 days to post.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

March 15, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Ms. [redacted] is requesting a refund.  On March 15, 2016, we contacted Ms. [redacted] to acknowledge receipt of the Revdex.com complaint, however she was not available.
Our records reflect on February 19, 2016, an Expedia agent assisted the customer booked a package reservation.  Travel was on JetBlue, departing June 23, 2015, from New York to Cancun, Mexico; returning on June 29, 2015, from Cancun, Mexico to
New York.  The hotel stay was at the GR Solaris Cancun & Spa-All Inclusive, check-in date June 23, 2015, check-out date June 29, 2015.  Also included in the package, was roundtrip transportation in Cancun, Mexico, pick-up date June 23, 2015, drop-off date June 29, 2015.  The customer is stating they called to rebook using a flight credit and was advised the flight credit had been confirmed on the booking, however it was not.
Upon researching this matter, we can confirm on January 28, 2016, the customer contacted Expedia needing to rebook her flight using the flight credit for [redacted], [redacted] and [redacted].  Our agent found the dates, and advised the customer the change fee would be $150.00 per person plus a fare difference of $72.95 per person, the customer agreed.  The agent processed the exchange.  New travel dates:  Depart on August 23, 2016, from New York to San Francisco, California; returning on August 29, 2016 with JetBlue.
On that same day our ticketing department advised us they are unable to process the exchange as there was some confusion over the information the previous agent noted on the tickets.  Our agent confirmed the error and contacted the customer to advise them that the flight was not confirmed.  The agent spoke to [redacted]; she advised she was not able to speak at the moment and will have to call Expedia back on the next day.  The agent noted the case and no further action was taken.
On February 16, 2016, the customer contacted Expedia wanting to rebook their flight using the credit.  Our agent found the dates the customer requested.  The agent advised the customer the change fee would be $150.00 per person, plus a fare difference of $202.95 per person; however the customer declined to pay the fare difference amount.  The customer stated it was not her error that the original exchange was not completed.  The customer stated she will only agree to pay for the original fare difference amount of $72.95 per person. Our agent advised they could not authorize that and would need to consult with a supervisor.  The customer advised that she wanted to check online herself to see if she could find a lower fare and would call back later.  No further action was taken.
In reviewing Ms. [redacted]’s account, the tickets are nonrefundable and the flight credit amount of $1,736.00 has expired.  Travel needed to be completed by the original issue date of February 19, 2015.  Expedia will honor the credit amount minus the change fee of $150.00 per person.  Regarding the fare difference, the customer and Expedia will split the cost of the fare difference and each pay half.  In addition any remaining or unused credit will be considered as lost, the customer must book and complete travel by this year.
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors.  Each airline has its own specific set of policies and procedures as does each ticket purchased.  JetBlue was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card).  We hope the customer understands, we cannot honor the request for a refund.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

February 18, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate...

the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding seat assignments and customer service issues. We understand Mr. [redacted] is concerned that he didn’t receive the level of service he expected when contacting Expedia regarding airline seating assignments. On February 18, 2016 we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint.
Mr. [redacted] did not provide an itinerary number for us to research, however, we do wish to address his issues.
Expedia regrets the service Mr. [redacted] received was less than satisfactory.  Comments such as his are read by numerous people within Expedia and help shape our policies and practices.  It is never Expedia's intent to inconvenience our clients and it is disheartening when our clients feel we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality customer service available.  We would like to assure Mr. [redacted] that his business is important to us.
With regards to the seat assignment issue the customer is referring to; the airlines retain total control over the selection and assignment of airline seats. Expedia makes every effort to assign seats to all of our customers, as we do recognize the importance of receiving preferred airline seating. Regrettably, there are times that we are unable to assign seats due to restrictions placed on the reservation by the airline. In these circumstances, seats will only be assigned upon check-in. Customers may contact the airline directly at any time, and a majority of the airlines will assign seats in advance for the customer, which may result in a fee.
The following information is available on the customer’s itinerary:
Seat assignments, meal preferences, and special requests must be confirmed with the airline; we cannot guarantee that they will be honored.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I just set up a permanent Expedia account with the email [redacted].  This is a new account because I have always booked as a guest in the past.  Please let me know if you need anything else.Sincerely, [redacted]

October 12, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department   Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us...

to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from Dr. [redacted] (Revdex.com case number [redacted]) regarding pending charges on their credit card.  We understand Dr. [redacted] is concerned about pending transactions on his credit card for a recent purchased made using Expedia.com.   We researched this matter further and we show cancelled charges for the amounts of $2.306.52, $945.90, $994.95 processed on October 3, 2017 which should have returned to the credit card within 72 hours.     Then we should on October 4, 2017 we show six confirmed charges for $994.95, $1,805.50, $2,155,86, $945.90 $756.72, $904.36 for two package reservation that includes flight and hotels.    Finally, we show refunds processed in the amounts of $225.00, $1,040.76, $1,040.76 processed back to card ending 7668 on October 4, 2017. You should expect to receive those refunds within 15 business days of the above mentioned date.   We apologize for any inconvenience this may have caused; based on our findings no additional action is required, we hope this clears up any confusion in this matter.   We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Kiki R[redacted] Corporate Customer Service