Expedia Inc

Complaint: [redacted]I am rejecting this response because: A few statements made is not factually correct.  Expedia did not offered to pay $86, therefore I have never had the opportunity to accept.  The only amount offered was $56,  therefore there is a record of C$56 being returned as per previous comment.  On Aug 17, Expedia has also approved an additional C$88.63.  Both of these payments are pending.   I would only agree to closure of this issue when the funds are received.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Expedia was incorrect when they said I did not submitted a screnshot in my second complaint showing that the hotel itself was cheaper then I paid with Expedia. I have submitted both my receipt showing Expedia offered the exact room to me at $289.00 and a $30.00 rewards fee was used that I EARNED from many trips and points accrued by booking through Expedia in the past. I also sent the same screenshot that Expedia falsely says they never got in my second email when I stated that even the [redacted] Hotel itself offered the exact room at $259.00. I was charged $30 over the cost the actual hotel charged, the only difference was that I paid that $30 increase with earned money from a lot of past trips I booked with Expedia.
Sincerely,[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If the emails continue after your pormised 10 days I will reopen the complaint

April 19, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #:[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a booking question. We understand Ms. [redacted] is expressing concern regarding our +VIP program.
Our records indicate on February 24, 2016 the customer accessed Expedia.com and booked itinerary # [redacted] which included a flight from Cancun, Mexico on April 11, 2016 to Fort Lauderdale, Florida and a stay at the GR Solaris, Cancun, Mexico from April 7, 2016 to April 12, 2016.  Ms. [redacted] is concerned that she did not receive VIP status on her booking. 
Expedia regrets that the customer was upset, however there seems to be some misunderstanding as to what our +VIP program is.  Our website provides the information that Expedia offers 2,000+ hand-picked hotels which are recognized leaders in guest experience that:
·         Consistently receive the best guest reviews
·         Achieve top ratings in their region
·         Deliver Expedia's stringent standard of service
This information can be reviewed at https://www.expedia.com/rewards/vipaccess
These highly rated hotels comprise our +VIP program and customers will see the +VIP symbol on these hotels, designating them as part of this group.  We do not book individual people as VIP status guests at a property. 
Ms. [redacted] seemed to be of the impression that Expedia books guests into a VIP status with hotels, which is a service we do not offer.  She did however, book into the GR Solaris, which is a hotel in our +VIP status group.  She felt she did not get the booking she had paid for, but in fact she did receive a +VIP resort booking, in accordance with our +VIP information. 
Our agents did advise Ms. [redacted] that we cannot book her as a VIP guest, however if the explanation was not clear, we apologize for the frustration this may have caused our customer.  The customer was offered a $100.00 travel coupon but declined to accept it. 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

Complaint Departm[redacted]
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for your response. We have reviewed the docum[redacted]ation/new information provided to further address [redacted] concerns
 
 
On June 5, 2017, Expedia contacted the Hampton Inn & Suites Chicago-Downtown; they advised that the customer did use the reservation for the dates.
 
Expedia has process a refund for the difference of $493.01. The time it takes for the refund such as this to appear on the card depends upon the time it takes the credit card company to process refunds, typically 3-7 business days.
We thank you for allowing us to address this matter further.
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because: [redacted] told me my payment didn't even fully go through until about a week after I made the booking. So they said they are not concerned with exactly when the payment goes through having anything to do with when I made the booking with my travel agent. Like I repeated before and repeating again, [redacted] has said when my payment went through was not the issue for them regarding why I didn't get my promotion. They said Expedia never paid them for my promotion and that is why I never got it. Sincerely,[redacted]

November 12, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com case number [redacted]) regarding car insurance. Our records indicate on September 24, 2015, the customer booked a car insurance reservation in the amount of $45.00 itinerary [redacted]. And on October 15, 2015, a car insurance reservation in the amount of $45 itinerary [redacted]. We understand from the complaint, the customer is requesting an additional refund. Upon receipt of the Revdex.com submission, we have verified the customer contacted Expedia requesting a refund for car insurance due to a prior miscommunication. On October 23, 2015, itinerary [redacted] and [redacted] were refunded in full back to the customer’s original form of payment. At this time we are requesting the customer please provide a copy of the third itinerary number associated with the third charge of insurance. The customer may submit the information through the complaint submission on the Revdex.com website. This information will enable us to appropriately address the situation and upon receipt, Expedia will assist further. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S.Tier 3 Customer Service

July 18, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 22, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions fromyou. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the hotel room upgrade request.Our records show on August 28, 2015, Mr. [redacted] self-booked an Expedia.com flight and hotel package reservation via booking number [redacted], with travel dates as December 11, to December 27, 2015. We understand from Mr. [redacted] complaint, he has previously contacted customer support with a request to upgrade his room but no proper assistance has been provided. The customer is requesting to upgrade his room.Upon researching the customer’s complaint, we can confirm Mr. [redacted] brought this matter to our attention on August 30, 2015. The customer requested an upgrade. Expedia proceeded to advocate on the customer’s behalf by contacting the hotel regarding the upgrade request. The hotel advised based on the rules and restrictions for the non-refundable room type and rate selected by Mr. [redacted] at the time of booking, upgrades are not allowed. Hotel advised reservation would have to be canceled and rebooked.     Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendor. Expedia can only advocate on the customer’s behalf related to any change requests. Based on the information provided above, we are unable to honor Mr. [redacted] request for an upgrade to his room reservation. We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A[redacted]Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: After speaking with the Expedia representative, and explaining to her that I would still be working and it was impossible to for me to get to the airport any earlier, and impossible to catch an earlier flight, she suggested we write an email to the airline to request a refund or change. To my complete surprise less than a few hours later I received an email from Expedia telling me that they have accepted the changes on my behalf.  They knew I could not make the earlier flight, they could not offer me any other flight, but they decided to accept the earlier time on my behalf, WITHOUT my permission. Therefore this is not my fault, yet you happily hold my money hostage and prevent me from now making any other plans.I believe since Expedia chose to accept on my behalf, after knowing that I would not be able to make the flight that they are at fault. They need to make very effort to make sure I get my money back. If this cannot be done, I will make every effort to let as many people know as possible via social media, the poor ethics of this company, and that they could careless about their patrons. I am now in talks with Channel 4 News and if they ask, I will be interviewing with them, so that the general public can be alerted at how bad Expedia and [redacted] are.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have not yet received the refund of $550 Expedia said they were going to refund to me. [redacted] refunded them the money but they haven't refunded that money back to me yet.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I understand the pricing changes all the time.  Yet when I looked back online it was showing the lower price, why did I have to pay the higher price when it was showing lower online. I also think I should've gotten an answer faster for the coupon, that also upset me. There was no reason for it to take that long.Sincerely, [redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thsnk you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: It is not an acceptable feedback after 3 months seriously!!!! The truth is that my flight has been canceled by airline, it is not my problem to process refund, and that's my right to require refund based on truth!
Sincerely,
[redacted]

August 5, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. Upon receipt of the Revdex.com submission, we have verified this issue was resolved on August 2, 2016. A refund in the amount of $923.24 was processed back to the customer’s original form of payment. The time it takes to post the refund to their account depends on how quickly the credit card company processes refunds. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

April 5, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a reservation. The information provided in the customer’s comment was not linked to an account or itinerary. At this time we are requesting the customer please provide an itinerary number and the email address used to make the reservation. The customer may submit the information through the complaint submission on the Revdex.com website. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

June 20, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Ms. [redacted]. We apologize if the current flights are not visible to Ms. [redacted] on our website. There are times when changes that are made to an itinerary are not reflected on our website. This information can be verified on Delta Airlines website using the Delta confirmation number:  [redacted].
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service