Expedia Inc

Complaint: [redacted]
I am rejecting this response because:They have not offered a solution. They owe me my money.
Sincerely,
[redacted]

Revdex.com:
Since all of the conversations were recorded by Expedia, they can listen to any and all voice conversations between me and their representative and hear that I was told that JetBlue owns the rights to the flights not Azul Airlines. Me being a customer and Expedia being the lliason between the purchase it was their responsibility to notify me of any additional travel needs such as passport or TOURISTIC vsa which they did not which is offense #1, secondly if JetBlue doesn't own rights to the flights why would their employee tell me that that's is  not acceptable because now when I want to change my trip their saying I have to use Azul Airlines which does not service the NYC district of the USA. So basically I'm completely out of my money which to me is bogus. I just want my money back or them to fund me my money to a new travel destination with no further charge. Any other response isn't helpful. I have 19 days before my travel and I don't have a place to go because my money is practically in limbo. I want a Expedia credit for  all of what I paid to where ever I want, or my money back or something. Their employee lied to me and me trusting them because their suppose to be a credible source bow their saying they can't honor what he told me. So what am I to do?I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. Sincerely, [redacted]

December 15, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: *-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on December 3, 2015, Mr. [redacted] booked a two-night stay at The Dupont Circle Hotel from December 30, 2015, through January 1, 2015.
We understand from Mr. [redacted]’s complaint that he took advantage of a mobile application that offered a $50.00 discount towards the cost of his booking. Mr. [redacted] stated that he did not get $50.00 off so he contacted Expedia for assistance. He says that the promotion was not honored and he was given a $50.00 coupon that he could use towards a future booking. Mr. [redacted] is now requesting the $50.00 offered in the promotion and a free room upgrade.
Per our records, this matter was addressed on December 3, 2015. The reservation was canceled and rebooked and the $50.00 discount was redeemed. We also allowed Mr. [redacted] to keep the $50.00 coupon for future use. Regrettably, we are unable to honor the request of a free upgrade.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

March 29, 2017
 
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Mr. [redacted] is requesting a full refund. On March 21, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on December 28, 2016, the customer self-booked a package reservation for [redacted] and [redacted]. Travel was on [redacted] Airlines, departing Green Bay, Wisconsin to San Juan, Puerto Rico; and returning on February 27, 2017, from San Juan, Puerto Rico to Green Bay, Wisconsin. The package includes a hotel stay for the [redacted] Puerto Rico. The package includes a roundtrip shuttle in San Juan, Puerto Rico, via itinerary number [redacted]. The customer is stating they encountered an error while booking the reservation. The customer is stating they selected the all-inclusive; however the all-inclusive was not booked.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies. Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing.
 
Upon further researching this matter, we can confirm on January 11, 2017, the customer contacted Expedia to cancel the reservation due to the hotel did not offer the all-inclusive. Expedia contacted the hotel and the hotel authorized the refund.
 
Expedia advised the customer that we could only issue the refund for the hotel as the tickets and the shuttle were nonrefundable. Expedia advised the customer if they cancel the flight; they would have a flight credit that would be valid for 1 year from the issued date of December 28, 2016.
 
Expedia advised the customer they would be responsible for the airline impose change fee of $ 200.00 per person; plus any fare difference. The customer declined to cancel the reservation.
 
In reviewing the account, the customer did not contact Expedia by phone to cancel the reservation prior to the departure. The airline marked the customer as a no show and [redacted] Airlines has considered the tickets as a lost value.
 
Expedia contacted the hotel; they advised that since the reservation was not canceled they will not authorize the refund and shuttle would not authorize the refund.
 
Expedia can confirm that the hotel does offer breakfast only; however for specific room types. The customer did not book the specific room type to receive the breakfast. During the booking and checkout path on our website, it was disclosed that the flight, hotel and shuttle were nonrefundable. The customer did receive and viewed the emailed confirmation.
 
[redacted] Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia and we must adhere to the vendor’s policies.
 
We hope the customer understands Expedia cannot honor the request for the refund or compensation. Expedia considers this matter as closed and will no longer address this matter any further.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

June 23, 2015 Revdex.com 1000 Station Drive, Ste. 222 DuPont, WA 98327 Complaint Department Re: Expedia Case #: O-[redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mrs. [redacted]. We regret to hear the customer did not accept our response and/or resolution offered. We understand Mrs. [redacted] is requesting a refund of one night stay at the hotel The [redacted] & Spa All Inclusive. Mrs. [redacted] used our online system to book her package. When Mrs. [redacted] selected the hotel from the search result page and before choosing the room type; all the hotels’ policies were displayed which includes that guests staying on Saturday night may need to change units. We have attached a screenshot of this information displayed on Expedia.com upon selecting the hotel. All the hotel’s terms and conditions were displayed again before payment submission. As a travel agency, Expedia is subject to the rules and restrictions of the vendors whose services we sell. Mrs. [redacted] agreed to the terms and conditions and the details of the hotel reservation upon submitting the payment.Unfortunately, we are unable to offer a compensation for the inconvenience of changing the unit as this was the hotels policy. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Linda L[redacted] Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
that is a total lie. We paid the extra $17.41 per day for 6 days for the breakfast on our stay. We were charged on that. When we book the hotel and flight,they gave us the option for the breakfast that if we will pay the extra amount per day($17.41),we can get a breakfast on our stay. They said they are not liable for that,they should be liable. It is false advertisement. Ripping us off of our hard earned money. If they will not give us the breakfast that they promised us when we book the hotel,just give  us our $104 extra that we pay. It is a scam and it must be stop. I read a lot of bad reviews and complains about expedia before we book our flight,but we took our chances. And it s our biggest regret. I want my $104 back for the breakfast that we're not going to get.
Sincerely,[redacted]

October 14, 2016
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer. ...

We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the best price guarantee refund request. 
 
Our records show on August 2, 2016, Ms. [redacted] self-booked an Expedia.com cruise reservation, sailing on September 4, 2016 with Royal Caribbean Cruises. We understand from Ms. [redacted]’s complaint, Expedia did not honor the low price guarantee and is requesting a refund of the difference.
 
Upon researching the customer’s complaint, we can confirm on August 5, 2016, Ms. [redacted] brought this matter to our attention and stated a lower price was found on the cruise line’s website. The customer was advised based the best price guarantee terms and conditions, application for lower price match had to be submitted within 24 hours of booking. Ms. [redacted] contacted Expedia three days after the booking made, therefore the customer’s request was denied.
 
Expedia.com makes every effort to ensure that our customers have a clear understanding of their selections related with the travel items they are purchasing as well as promotions and deals so details of such are stated on several pages for the customer to review. Based on the information provided above, we are unable to honor Ms. [redacted]’s refund request.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Tier 3 Customer Service

November 9, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding an inquiry about an advertised offer on Expedia.com’s booking site.   
 
Ms. [redacted] states she was attempting to book flights from Monterey CA to New York, NY she saw a banner advertising free flights if a room was booked but she didn’t feel she was getting that pricing break when she attempted to book a room/flight bundle. 
 
Special discounts are, at times negotiated with hotels and airlines that allow Expedia to offer this deal.  When a customer clicks on the promotioal banner ad they are taken to the hotel page and then will see a matching banner above the hotel(s), that are currently making this offer.  The banner above the hotel will say “book this and save 100% on your flight”.  Only the hotel(s) with this banner are offering the free flight option.  A current review of our site shows that the Four Seasons Hotel New York currently has this offer available.  The Giles hotels the customer mentions do not have this promotion offered at this time.
 
Hotels and airline bookings are linked directly to their live inventory sites and they limit the number of of discounted packages available.  As the discounted inventory sells out,the pricing will no longer reflect the free flight price.  Expedia’s terms of use expressely states pricing is not guaranteed until booked and payment is accepted. 
 
Expedia regrets the inconvenience ad confusion this matter caused Ms. [redacted]. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Rosanne G[redacted]
Tier 3 Customer Service

July 2, 2015 July 2, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms. [redacted]. We regret to hear she did not accept our response and /or resolution offered. Expedia, Inc. is responding to the consumer complaint from Ms. [redacted] (Revdex.com case ID # [redacted]) regarding a flight reservation. At the time of the phone call from Ms. [redacted], the assisting representative was unable to locate the same flights at the same charge the customer was seeing on the Expedia.com website. The Expedia website works from a live airline inventory system. As airlines routinely change their prices, changes can occur at any time during the booking process. In addition, Expedia is an online travel website, we give the customer the capability to choose the dates, flights, and airlines of their choice however the actual cost of the airline ticket is charged by the carrier directly, not Expedia. Although the customer was able to see a different charge on her end, prior to entering her credit card information the site would have advised Ms. [redacted] of the price increase as it was updating the information. On June 3, 2015 the customer was offered a $200 Travel Coupon as compensation at which time the customer agreed. The Travel Coupon was provided to Ms. [redacted] Expedia’s account. Please accept our apologies in regards to the hold times and/or disconnections you experienced while attempting to contact our Customer Support department. We regret any inconvenience that may have occurred however Expedia will not be offering and further compensation. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

November 23, 2016
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the customer service issues. 
 
Our records show on October 7, 2016, Mr. [redacted] self-booked an Expedia.com flight, hotel, car and insurance package reservation via booking number [redacted] for the amount of $1,867.66. We understand from Mr. [redacted]’s complaint, he had previously received an itemized receipt for a different package reservation and after trying to obtain an itemized receipt for the above booking, it was denied by customer support. The customer is asking for the second itemized receipt request to be honored by Expedia.
 
Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. On November 23, 2016, an itemized receipt was sent to the customer via email. As the issue has been resolved to Mr. [redacted]’s desired outcome, Expedia considers this matter closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Corporate Customer Service

December 10, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on July 7, 2015, the customer self-booked a hotel using the Expedia.com website. Accommodations were at the [redacted] Hotel and Casino from December 4, 2015, to December 7, 2015. We understand from the complaint the customer is requesting compensation. Upon receipt of the Revdex.com submission, we verified on December 3, 2015, the customer contacted Expedia due to a phone call with the customer and the hotel directly stating she had no reservation. However, according to Expedia documentation, [redacted] Hotel and Casino confirmed the reservation as shown below: • 07 JUL 2015 06:20 PM PDT • [redacted]@mgmresorts.com • Confirmed • Reservations • Reserve We apologize for any inconvenience that may have occurred. Since there was no error on Expedia’s part, and the entire hotel stay was utilized in full, no refunds or compensation will be offered from Expedia.com regarding this matter. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S.Tier 3 Customer Service

July 13, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Mr. [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.
We have attached screenshots showing where in the terms and conditions of his booking Mr. [redacted] can see the quote listed in our previous response.
We do regret Mr. [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused. His comments have been forwarded to the appropriate department to utilize for further improvements in our services.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Lidiya N[redacted]
Tier 3 Customer Service
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: Please find my proof of the itinerary #. The system would not allow me to use that # and was trying to chrage me more for the hotel rservations. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
The issue regarding the 86.90 was resolved on January 9th.  The issue regarding the other fees was not.  That reflected negatively on me at the bank and it was not even my fault.  The cancellation was not completed on Expedia end because they send the cancellation fax to the wrong number.  I am puzzled that you can send the reservation fax to the correct number but send the cancellation fax to the wrong number.  I have booked several trips through Expedia and have never have this problem. Expedia speak of a refund policy but what is the cancellation policy? Do you receive a confirmation email regarding reservations and cancellations? I am very unhappy with this treatment that I am getting.

March 17, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund.  On March 11, 2016, we received the Revdex.com complaint.
 
Our records reflect on January 16, 2016, the customer self-booked a combinable flight reservation, using Expedia.com.  Travel was on [redacted] Airlines, departing January 23, 2016, from Newark, New Jersey to Pittsburgh, Pennsylvania; returning on January 25, 2016, from Pittsburgh, Pennsylvania to Newark, New Jersey with United.  The customer is stating they tried to contacted Expedia within 24 hours after making the booking to cancel the flight, however was not able to speak to an agent.  The customer is stating they were finally able to contact Expedia, and was advised they would be refunded, however she has not received a refund yet.
 
Expedia a serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.  Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.  This gives Expedia the opportunity to provide an appropriate resolution.
 
Upon further researching this matter, we can confirm on January 19, 2016, the customer contacted Expedia, advising they wanted to void their airline tickets.  Our agent advised the customer the timeframe to void the tickets had already passed and they would need to follow the policy per the airline.  No further action was taken.
 
On January 24, 2016, the customer contacted Expedia, wanting to know the status of her refund.  Our agent transferred the customer to a supervisor.  The supervisor advised the customer that her tickets were not canceled, and that our records reflect the airline marked the tickets as a no show.  The supervisor was able to verify no agents were in the customer’s account until January 24, 2016.  Expedia followed the policy per the airline, and requested the refund with [redacted] Airlines.
 
The supervisor advised the customer that the request for the refund has already be submitted with the airline.  No further action was taken.
 
On March 17, 2016, Expedia contacted [redacted] Airlines on behalf of the customer; they advised the outbound tickets were already refunded to the customer.  The timeframe will be 8 weeks, which is the standard timeframe for all airlines.  On that same day, we contacted United; they advised they were unable to view any information on the status for the return tickets.  United advised the customer can go onto their website and request feedback for the return flight.  United will send the customer a response within 24 hours.  We hope the customer understands, without any authorization from the airline, Expedia cannot honor the request for the refund.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

March 3, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Mr. [redacted] is requesting a refund.  On March 3, 2016 we contacted Mr. [redacted] to acknowledge receipt of the Revdex.com complaint, however he was not available.
Our records reflect on December 22, 2015, the customer self-book a package reservation for [redacted] and [redacted], using Expedia.com. Travel is on JetBlue and Azul, departing March 20, 2016, from New York to Rio de Janeiro, Brazil; returning on March 20, 2016, from Rio de Janeiro, Brazil to New York.  Hotel stay at Hotel Astoria Palace, check-in date March 21, 2016, check-out date March 25, 2016.  The customer is stating they were not aware they needed a Visa for Brazil.  In addition, the customer is also stating they were not aware that the primary airline carrier was Azul, and not JetBlue.  The customer is requesting a full refund for the flights.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book their travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies. Should they encounter any discrepancies or have additional questions, we ask that they call us prior finalizing the reservation.  This gives Expedia the opportunity to provide an appropriate resolution.
In addition, Expedia does not provide passport/visa requirements for international travel.  We provide a disclaimer on the website as well as well as the customer’s itinerary, which states as follows.
                                        ...⇄
Proof of Citizenship is required for international travel.  When children are traveling, additional documentation may also be necessary.  It is your responsibility to meet entry requirements for the countries you are traveling to and connecting through.
We can confirm on February 20, 2016, the customer contacted Expedia requesting to change the dates for the flight, our agent advised the customer there would be a change fee amount of $200.00 per person.  The customer stated that JetBlue does not charge a change fee.  The agent advised the customer that the validating carrier was Azul, not JetBlue.  The customer did not change the flight, but instead requested to cancel the hotel, which our agent canceled and processed the refund in the amount of $376.16.
At Expedia, we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us.  However, we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customers.
In reviewing Mr. [redacted] account, the tickets are refundable with a $350.00 per person cancelation penalty fee. Expedia will process the cancelation, and submit the refund request to the airline in the amount of $692.38.  The refund will be issued by Azul, the timeframe will can take up to 8-weeks, which is the standard timeframe for all airlines.  
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
I never authorized the credit card authorization 
Bottom line I was unaware that I was dealing with 
Expedia until I called in and asked for a corporate phone number. 
 
The first agent I spoke with stated she had called the Super 8 and they were 
fine with cancellation and refund, but that HER MANAGER didn't authorize 
the refund because of the cancellation policy.  This is what upset me the most. 
When I asked to speak with the supervisor or manager, he stated to me his 
hands were tied.    Expedia just stole 227.00 from me, for holding a reservation 
for 11 mins, with no offer of changing days or a different place to stay. 
 
This was even stated to the manager, that I travel up to 1-2 times a month on business and or for pleasure. 
So a refund or a credit towards another stay somewhere, would be nice. Maybe I would not feel like I have
had money stolen from me. 
 
Sincerely,
[redacted]

May 7, 2016
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the customer service issues. 
Our records show on March 2, 2016, Ms. [redacted] with the assistance of a sales agent booked an Expedia.com flight and hotel package reservation via booking number [redacted]. We understand from Ms. [redacted] complaint, reservation was booked incorrectly and after contacting customer service, no assistance was provided.
Upon researching the customer’s complaint, we can confirm on April 18, 2016, when Ms. [redacted] brought this matter to our attention, the package reservation was canceled and a full refund was processed back to the original form of payment.
Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience she has encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved, Expedia considers this matter closed.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Angel A[redacted]
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:Please review the following confirmation email attached and explain to me why it indicates " Liability Insurance included in this rental" and when I rented the vehicle,  Alamo indicated that no liability insurance is included. 
Sincerely,
[redacted]