Please refer It *** Am 72 years old. On 25 Nov morning, I wanted to book for round- trip flights for self and my wife - for flights from Chennai leaving on 23 dec at 08:30 hrs to New Delhi and return on 26 dec at 14:30 hrs. I definitely selected the desired date/ timings and paid Rs 20,853/- in all. I checked the email after a day and found to my horror the flight timings were totally different. I have made repeated complaints to provide me flight timings as I desired but the response has been far from satisfactory. I verified your prices - for THE PAST THREE DAYS for similar flights ONE MONTH AWAY - just for comparison. I find I have not only been charged more but also I have not been provided the desired flight timings. I feel cheated because there was no provision to REVIEW the itinerary before making payment and I have now been asked to pay MORE for my desired flights. On the whole my very first experience with EXPEDIA has been disastrous and customer service attitude is appalling ........May I request you to kindly review the whole case ......Regards
Expedia.com Response
• Dec 08, 2019
December 08, 2019
Revdex.com
Dallas and Northeast Texas
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allows us to address the comments and concerns that have been brought to our attention.
Expedia is disheartened that the customer felt their concerns were not resolved adequately by our company before seeking further actions from you. Expedia is responding to the consumer complaint from Mr *** (Revdex.com case number ***) regarding flight reservation with *** under Itinerary ***.
We understand Mr *** is seeking a full refund of the cancelled reservation.
We have investigated this case and upon review found that Mr *** reserved the flight dates are as follows:
Outbound flight:
Mon, 23 Dec, departure from Chennai (MAA) at 01 :20 AM and arrival in Delhi (DEL) at 04:10 AM with ***s.
Return flight:
Thu, 26 Dec, departure from Delhi (DEL) at 03:15AM and arrival in Chennai at 06:05 AM with ***s.
Our record shows that the booking was booked online on Expedia’s website and the booking would have only confirmed after the customer entered the card details during the booking process. As per airlines, customer can make the changes through airline website or call them directly, however, there would be charges as prices are dynamic in nature.
We wish our response could've been more favourable; however, we wouldn't be able to process the refund, as customer confirmed the reservation with agreed terms.
Again, we thank you for allowing us the opportunity to address this issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
I booked 3 airline tickets from expedia way back in June 2019(for the flight on July 16th,Attachment$1722). After sudden change from a airline we got two days as transit in china(Attachment).Expedia accepted the change behalf of us(Attachment).I called expedia and asked them to cancel since it's tough transit with our 5year old.So expedia agreed to cancel the flight behalf of us(Attachment).They refunded their service fee($300) and asked us to wait for 8 weeks to get the refund from airline.I have called them more than 10 times to just to see if they send the refund( I did contact the bank and didn't see the money Attachements). Every time they were mentioning wait.After 8 weeks went by I called them and they were mentioning it has been refunded way back in July.I did call my bank and found out it didn't got any money.I mentioned them that I will file a compaint to Revdex.com to get a fare settlement.
Expedia.com Response
• Dec 10, 2019
December 10, 2019Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** regarding a refund. We understand that Ms. is seeking a refund of $1422.10 for the cancelled flight itinerary.Our records indicate on June 21, 2019, *** or an authorized user of the Expedia account purchased a one-way flight departing July 16, 2019 from Los Angeles, CA to Colombo, Sri Lanka and returning on March 31, 2020. On June 29, 2019, the customer called in requesting to change booking to leave on July 21, 2019 from LAX to CAN and keep reprotection offered by the airline for July, 23, 2019. Our representative was unable to process since Expedia is only able to move the reservation to two days later. Our representative called the airline for authorization and they were closed. On June 29-30, 2019 Expedia emailed the customer advising we are trying to coordinate with the airline and would advised once we communicate with them. On July 3, 2019, the customer prefer July 21, 2019 on the *** flight. Our representative called *** since receiving the call and the number was not working. Tickets were processed as an even exchange and the form of payment was listed as cash. On July 4, 2019, the customer is looking to get a flight going from LAX - CMB with a connection of less than 5 days. While our representative was checking options the customer call was disconnected. Tried calling the customer back but no answer, left a voice mail. A refund was issued for the tickets that had the even exchange processed. The form of payment that was refunded was cash since the even exchange was processed as cash. On July 10, 2019, a representative reviewed the record and noted that the customer did not accept but change that transpired. Our representative issued a refund for the cancellation fee in the amount of $300, $100 per ticketing.
From July 20, 2019 through November 5, 2019 – the customer called and sent numerous emails advising that the refund had not been received. Our representatives advised that the refund had been issued and that it should appear in up to eight weeks.
After further review on December 4, 2019, I reviewed the record and was able to verify the refund had issued. I communicated with the Airline Reporting Corporation (ARC) to confirm the refund. ARC advised the tickets had been refunded in July of 2019 as cash. On December 9, 2019, I communicated with our Business Department and they were able to verify that Expedia has received the funds and authorized the issuance of the refund. A refund for all three tickets totally $1422.10 has been issued to the original form of payment and shall appear in three to ten business days. A refund receipt has been emailed to the email address on file. Expedia has applied a $200.00 voucher to your Expedia account. The voucher is valid for a 'pay now" stand-alone hotel or hotel as part of a package reservation. The voucher is valid until September 30, 2020. Please know that this voucher is not intended to place a value on your experience, but rather, it is meant to emphasize our commitment to you as a customer. We want to encourage you to continue using Expedia for your future travel needs. and applied a $200 voucher to the customer account as a one-time courtesy for the inconvenience of the situation. We thank you for allowing us the opportunity to address the issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Di-Di FCorporate Correspondence Team
Customer Response
• Dec 11, 2019
Complaint: ***
I am rejecting this response because:
Thanks for agreeing to refund my initial cost.As the attached statement shows I have been getting an interest on the credit card about $(30-32) each month after this incident.I thought it is fair from my side to request that values for the 5 months until the settlement.Please consider adding that value to my refund also.Thanks
I've applied and received Expedia Credit Card through Citi. I was making a purchase on Expedia website and one of the payment option was applying for the Expedia credit card. If approved, I would receive $50 credit for my first purchase on Expedia website and 20,000 points when I spend $1000 on this credit card within the first 3 month.
When I didn't see $50 credit on the card, I called Citi, issuer of the card, and was told that I'm not only not eligible for $50 credit, but I will receive only 10000 points, not 20000, when I spend $1000. I have called both Citi and Expedia to try to resolve this issue, but was not successful.
Please help me receive what was promised.
Thank you
Expedia.com Response
• Dec 09, 2019
December 9, 2019
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. Val Kats, Revdex.com case number *** regarding a refund. We understand that Ms. Kats is seeking a $50 billing adjustment on a Citi credit card and 20,000 Expedia points.Our records indicate on December 3, 2019, the customer called to get information on the reward program and advised that they were supposed to earn 20,000 points and get $50 back on the Citi credit card. Our representative explained how Expedia rewards works and the customer asked for a supervisor. The call was escalated to a supervisor. The supervisor referenced the Expedia Rewards card from Citi and advised that the identical information is not showing on our end. While explaining how the program worked the call was disconnected. Our representative called the customer back many times but was unable to reach.
After further review on December 5, 2019, I communicated with our Loyalty Department and they were advised by Citi that the 20K sign up bonus points; no fee offer went live on October 14, 2019. Citi replaced the old offer of 10K points and $50 service credit. Citi is unsure how the customer accessed the old offer on November 4, 2019 since all of the marketing had been replaced, but they are happy to make the customer whole, adding the extra 10K points to his account. The problem that was experienced regarding the points was a problem related to Citi and Expedia would suggest in the future that any problems with your Citi Reward account be addressed with Citi at 1-800-842-6596.
We thank you for allowing us the opportunity to address the issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
I booked a hotel through Expedia that advertised a pool, TV, WIFI and Sauna. I styed for two days, was able to use WIFI and TV only onthe second day, as there was no remote and no-one gave me the WIFI password earlier. The suane was not functional and the pool was ice cold. The room was dirty, and there never was house keeping . The hotle said "WE are sorry, we are short-staffed."
I aksed for a parital refund which was denied by both the hotel eand Expedia. Expediagave me a $25 credit on my next booking. KI consider this insufficient.
Expedia.com Response
• Dec 12, 2019
December 12, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the consumer complaint from Ms. (Revdex.com case number (***) regarding a hotel reservation. We understand Ms. is requesting compensation as the
hotel had poor quality service during her stay.
Our records indicate that on March 22, 2019, Ms., or an authorized user of her Expedia account, self-booked a hotel reservation using Expedia’s website, under itinerary ***
staying at *** on November 22, 2019 and check-out on November 24, 2019 with Travel Protection Hotel Booking Protection. The total cost of the reservation $146.92.
Upon review, on November 26, 2019, we contacted the property to request for a full refund however, the refund request was denied. We can advocate on her behalf in issues such as this one, however,
we must abide by and enforce the terms and conditions set forth by our partners.
Although we understand that some hotels may not meet your expectations and or standards, we are unable to offer a full refund for these types of issues as it does not adhere to the hotel’s cancellation
policy. We encourage our customers to contact us immediately which enables us to attempt to find a resolution at that time.
Hence moving forward, we will not be able to offer compensation for reservations that are in penalty without receiving the hotel’s permission. We trust that our position in this regard has now been
clarified. Please accept a $50.00 Expedia Travel Coupon instead of the $25.00 coupon, as a token of our sincere apologies. This coupon will be valid for 1 year from the date of issue toward the
purchase of an Expedia Special Rate hotel or a vacation package.
Once again, we would like to apologize for the inconvenience Ms. have experienced, and our regrets that we are unable to offer her a more satisfactory solution to this problem. It is
disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality service available.
We thank you for allowing us the opportunity to address the issue brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Customer Response
• Dec 13, 2019
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
On 10/30/2019, an airline ticket was purchased on Expedia.com, using my name & a Texas address as the passenger. I cancelled the ticket as soon as the fraud was discovered, 10/31/2019. The CC has been cancelled through ***. Expedia has refused to refund the $423.36 to the credit card.
Expedia.com Response
• Dec 11, 2019
December 11, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr. is requesting a full refund of his flight
reservation due to possible fraud claim.
Our records indicate that on March 22, 2019, Mr., or an authorized user of his Expedia account, self-booked a one-way flight reservation using Expedia’s website, under itinerary ***.
Traveling on *** from San Jose, Costa Rica to Tampa, FL on November 2, 2019 with added Travel Protection Flight Protection Plan.
Upon review, we investigated the booking path and determined there was no security breach in this account. At the time of booking, the authorized user added ***’s name on the flight ticket
which matches name on his account. Also, the credit card that was used to purchase the reservation is a stored card that has been used on previous valid itineraries. Therefore, we are unable to
process a full refund, however, we do suggest that he update his password for bookings in the future.
When the customer received the notification via email, Mr. needed to contact us within the 24-hour “free cancellation” window so that the reservation could be cancelled without being charged.
In addition, Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Tell us why here...
Customer Response
• Dec 12, 2019
Complaint: ***
I am rejecting this response because:
Per Expedia the date of the transaction was March 22, 2019. I was in the hospital recovering from surgery & had NO access to computer, thus the fraudulent transaction.
Sincerely
Expedia.com Response
• Dec 12, 2019
Apologize for the typo in the letter I am re sending the letter with the correct booking date :
December 12, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr. is requesting a full refund of his flight
reservation due to possible fraud claim.
Our records indicate that on October 31, 2019, Mr., or an authorized user of his Expedia account, self-booked a one-way flight reservation using Expedia’s website, under itinerary
***. Traveling on United Airlines from San Jose, Costa Rica to Tampa, FL on November 2, 2019 with added Travel Protection Flight Protection Plan.
Upon review, we investigated the booking path and determined there was no security breach in this account. At the time of booking, the authorized user added ***’s name on the flight ticket
which matches name on his account. Also, the credit card that was used to purchase the reservation is a stored card that has been used on previous valid itineraries. Therefore, we are unable to
process a full refund, however, we do suggest that he update his password for bookings in the future.
When the customer received the notification via email, Mr. needed to contact us within the 24-hour “free cancellation” window so that the reservation could be cancelled without being charged.
In addition, Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Customer Response
• Dec 13, 2019
Complaint: ***
I am rejecting this response because:
Again, I did not book this flight. The date is incorrect !!
Unfortunately, Expedia has employed some very shady practices in the past few years. To spare you all the trouble I have been through, do not trust the claims when booking a hotel that the booking is 100% refundable if you cancel it by a certain date. It is not. They will exploit a hidden loophole that will prevent you from getting your money back. Please trust me on this. They got my money, but hopefully they won't get anyone else's who reads this review.
Expedia.com sold me a ticket with return trip leaving at 6:30pm. I have all the email confirmation for that. I even made sure with their agent about the time twice at the time of booking as that is very important to me. Turned out somehow the time got changed to 4:25pm without any notifications and now they repeatedly refuse to solve my case telling my that 4:25 is what I booked (which is false).
A garbage company!
Working with Expedia showed me what a truly negative customer service experience means. They have a non-existent cancellation policy, even when you pay extra to purchase insurance in order to secure your stay. Every Expedia representative I spoke to ultimately ended up lying on the phone, as I cross-referenced their conversations with the hotel. Understandably, sites like Expedia are money-hungry and never customer-centered, however, I truly believe Expedia is one of the worst out there. After the headache of an experience I've had with Expedia, I highly recommend always going to the source to book any hotels – even if it may be slightly pricier, you'll always have your peace of mind.
Regarding Itinerary #***
I booked a reservation for an outbound flight from Seattle, WA to Minneapolis, MN on 11/30/2019 around ***. I wanted to go home and check on my father. I realized I should just move back. On 12/1/19, I called expedia to cancel the reservation. The man on the phone informed I could cancel the *** flight. He told me *** would have to cancel the outbound flight. When I attempted to make phone calls on 12/2/19, I was on hold for more than 20 minutes. When *** representative Monir M was speaking with me, she could not find my reservation at all, no matter what I gave her, including the 6 digit code for my flight. She informed me to call expedia. Expedia stated they would have to call ***. Why? There are cancelation policy information on the *** website, so it does happen and there is nothing in writing anywhere that flights are not refundable by *** even in the 24 hour window. When I called the number to *** on 12/1/12019, the automated voice stated, "Please call back again during regular business hours." I am not stealing services here. I am wanting my money back. I don't want a credit, it stated within 24 hours, you may cancel for a full refund. There, again, is not fine print on which airlines will not refund you, no matter if it is wthin 24 hours or travel insurance. I feel when customers are wanting their money back, it is good business model to refund what has not been used as this ticket will sell during the holidays and quite possibly for more.
I was offered a credit of 180 but I have been offered a credit in the past and Expedia penalizes their patrons for using 'credited funds' toward a ticket raising costs, fees and on top of the baggage fees when arriving to the airport.
Expedia.com Response
• Dec 02, 2019
December 2, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding her flight reservation. We understand
Ms. is requesting a full refund of $383.37, as she is requesting a refund of her flight reservation.
Our records indicate that on November 30, 2019, Ms., or an authorized user of her Expedia account, self-booked a combined one-way flight reservation using Expedia’s website, under
itinerary ***. Travel with *** departing December 22, 2019 from Seattle, WA to Minneapolis, MN. Returning on December 26, 2019 on ***.
Upon review, on December 2, 2019, Ms. contacted Expedia requesting to cancel her reservation. When she contacted Expedia, we advised the customer *** is voidable
however, when we contacted ***, they advised that the customer have a future travel credit less a $50.00 cancel fee totaled $186.30. We verified with our program that Ms. had an
option to cancel both flights within 24-hours on our website without contacting Expedia or *** as she reviewed the confirmation and did not cancel the flights. Per ***’s policy if
you do not cancel within 24-hours they will follow normal policy.
Therefore, we have verified that the following flight mandated ticket policy was provided and accepted at time of booking, and the terms and conditions were provided prior to purchasing the plan.
The following flight terms were displayed during the booking process and the email confirmation:
*** Fare Rules and Restrictions:
· Cancellations and changes are non-refundable 24 hours from booking.
· Pay to bring a carry-on bag
· Pay to choose your seat
· Bring a personal item
***s Fare Rules and Restrictions:
· Cancellations and changes are non-refundable 24 hours from booking.
· Bring a carry-on bag
· No assigned seats
· Bring a personal item
In addition, at the time of completing the booking on our website, she agreed to our Terms of Use, which expressly provide:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret the customer’s, experience was not as we would have hoped, based on the information provided above we are unable to honor her refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Customer Response
• Dec 03, 2019
Complaint: ***
I am rejecting this response because I did indeed try to cancel the next day. Again, when I called Dec 1st, it stated I was calling outside of business hours and to try my call again. I dont know why I cant have a refund. Why is *** fighting this? And why cant I get my *** flight canceled as well when I went to the website and called expedia. How else did I get *** Number and I spoke to someone On Sunday. I am telling the truth and the statement below is somewhat a lie because it does not include the record of me calling Dec 1st. People please give me my money back. Its Christmas. I need way more than you.:
Expirations.com worked with a hotel in Austin Texas who was not honest about their property. I asked for a refund for the booking they said the property refused to refund so Expida.com would not refund the fees paid as well. When you contact this property the *** the recording states it only will connect you to a manager if you are a Expida group booking agent. The property waited to contact me via email through Expida.com after the time where I could cancel and receive a refund. I feel both the property and Expida.com participated in deceptive advertisement.
Expida.com has not been a diligent in making sure the properties they partner with is truly what are claiming to be.
Expedia.com Response
• Dec 06, 2019
December 6, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding her lodging reservation.
Our records indicate that on November 6, 2019, Ms., or an authorized user of the Expedia account, self-booked a stay at the *** in Austin, TX using Expedia’s Mobile site. The booking was scheduled for check-in on December 3, 2019 and departure on December 5, 2019, via itinerary number ***. The reservation also included Travel Protection Hotel Booking Protection. We understand Ms. is requesting a refund of the booking value, totaling $185.90.
We can confirm that on December 2, 2019, Ms. contacted Expedia’s Customer Support advising that she was sent an email from the property requesting her credit card information. On her behalf, we contacted *** and spoke with Harry, the owner of the property. He advised that the customer’s card information was requested to hold an incidental deposit, and asked that she contact them directly to complete the check-in process. At this time Ms. declined and requested to cancel her reservation. Regrettably, the property declined to approve a refund as the booking was non-refundable..
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Expedia does not own or operate any hotels. At the time of booking, Ms. agreed to the following hotel cancellation and change policy:
The room/unit type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. No refunds will be issued for late check-in or early check-out.
We regret to hear that Ms.’s experience was not as we would have hoped; however, due to the above information, Expedia is unable to honor her request for a refund.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Daija H
Corporate Correspondence Team
Customer Response
• Dec 06, 2019
Complaint: ***
I am rejecting this response because:When I contacted the property the phone message said they only will route to the manager manager recognized Expedia corporate numbers. They also would not accept my company card because it does not have my name on it or a visa debit card. Expedia knew this I explained it. The rep said I would get a refund then said they couldn’t refund. Said I wanted to speak to the rep supervisor left me on hold and disconnected the call and I could not get them to respond back. I am sure I am out the money. I wanted the Revdex.com to know that Expida was part of this because it was clearly stated they only respond to Expida phone numbers. I believe Expida is trying to end run their responsibilities and got their fees and that is all that mattered.
There were false advertising which was done by Expedia on November 30, 2019 where Expedia stated that they had booked and reserved our flights to Maui on March 9-16, 2020. They never called me, nor did they explain to me why it was changed, they just sent me an email stating your flight is changed, and the flight didn't even get me to Maui, Hawaii. In addition, Franklin from Expedia is not offering any solution, actually asking for proof that they did send an email to me with the changes. Its crazy that the company doesn't even know which emails they are sending out. There was no work of resolution except accept whatever flight they wanted to give which conflicted with our schedule. Because its a Black Friday deal that was 500, if I was to refund, the cost would be over 1000 to have the same flight to arrive at a time that won't miss the wedding we are attending. This is absolutely ridiculous that they can do this because "they want to" and they were badmouthing ***. After I asked Franklin for a solution that was not offered, they than told me to talk to an individual in corporate named Beth, who was asking for proof that they had changed the flight details. They were telling me that it was never changed, but that I was offered, and evidence #1 states that it was changed. Evidence #2 is the original confirmed flight details.
Expedia.com Response
• Dec 03, 2019
December 3, 2019 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** (Revdex.com complaint #***) regarding an airline schedule change. Our records show on November 30, 2019, Mr. self-booked a combined one-way reservation for six passengers via itinerary ***. We understand from Mr. complaint, he was informed the airline made an airline schedule change. The customer requested to be placed on a flight similar to the original flight he booked. Upon researching the customer’s complaint, we can confirm that on November 2, 2019, after reviewing the information from Mr. contacted Expedia. Mr. was informed of the option to either cancel the reservation and be fully refunded or travel a day before his original departure date of March 9, 2019. Mr. seems to have accepted the schedule change and was also provided with a $200 Expedia Travel coupon that can be used for a hotel Pay Now reservation. The airline will typically provide the options the customer may take including offering a refund as was the case with Mr.. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience Mr. encountered in resolving this matter. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A Expedia Customer Support
I booked a flight for my dad on Expedia.com. My dad couldn’t board nor use his ticket due to transit restrictions that was not addressed by Expedia at the time of booking. Expedia facilitated a booking of a flight with an air carrier (***) that restricts transiting through Canada, even it was for less than 4 hours. No alerts were given by Expedia regarding transit restrictions. No advices at the time of booking regarding transit restrictions. And no notes were addressed by Expedia regarding limitations of ***.
I tried contacting Expedia customer service to resolve the issue as my dad was left stranded at the airport. After waiting 4 hours on the line, Expedia Customer Service department and Corporate Office only offered deceptive solutions. At first, they promised full refund but then say that I would get only a 10th of the original cost. Secondly, they offered $200 as a travel credit towards a new ticket but later announce that this credit can not be applied towards any flights. Last but not least, all other routes similar to my trip did not have any transit restrictionists. I wish they had a sign or a symbol on their booking page highlighting transit restrictions on that specific carrier, but Expedia’s rush to offer lower prices (by ***) without providing adequate knowledge/Information on transit requirements led to this issue.
Expedia.com Response
• Dec 04, 2019
December 4, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation. We understand that the customer is seeking a full refund based on a transit visa restriction.
On November 15, 2019, Mr. or an authorized user of the account self-booked on Expedia’s website, under itinerary *** . The tickets were issued by ***, traveling from Cairo, Egypt to Phoenix, AZ USA departing on December 2, 2019 and returning with *** from Los Angeles, CA on January 1, 2020, for a total of $692.74.
We can confirm on December 2, 2019, Mr. called in requesting a refund since he was denied travel. After being directed to Expedia, our representative called *** and they advised that his ticket is refundable, minus a penalty fee of EUR 190. It appears that Mr. was denied boarding due to insufficient travel documents for transit via Canada. We then offered to cancel Mr.’s flight and process the refundable fare of $189.44. However, Mr. declined that option leaving his ticket available for use.
Although, the traveler was present for boarding, he was marked as a no show, which makes the ticket refundable minus the penalty fee of EUR 190, depicted below:
Cancellations: Charge EUR 190.00 for cancel/no-show/ refund
As a gesture of goodwill, Expedia issued a $200 voucher to Mr.’s Expedia account for the inconvenience of the experience. The voucher is valid for a "pay now" stand-alone hotel or a hotel as part of a package reservation. The voucher is valid until January 31, 2021. Please note that this voucher is not intended to place a value on Mr.’s experience, but rather, it is meant to emphasize our commitment to him as a customer.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** is the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. In addition, at the time of booking on Expedia’s website, Mr. agreed to our Terms of Use, which expressly states:
Terms of Use:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In respect to international travel, the following information is available during the booking process, within the e-mail confirmation, and in Expedia’s Terms of Use:
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Expedia has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
On December 4, 2019, in reference to Mr.’s statement of travel documentation advisories being immediately visible. By using an internal tool which allows us to review the customer’s booking process, Expedia reviewed Mr.’s session which confirmed the following advisory notice was provided:
Before you go:
All passengers traveling to the US must provide valid travel documents and details of their full US destination address for US Immigration.
*Proof of citizenship is required for international travel. Be sure to bring all necessary documentation (e.g. passport, visa, transit permit). To learn more, visit our Visa and Passport page (Opens a new window) .
Remember to bring your itinerary and government-issued photo ID for airport check-in and security.
Contact the airline to confirm:
specific seat assignments
special meals
frequent flyer point awards
special assistance requests
We ask that Mr. kindly keep record of the Expedia case number (***) and contact us, prior to December 31, 2019, to permit cancellation of his flight in order to process the refundable fare of $189.44. The service and support team is available 24/7 and our contact number is 1-866-310-5768.
While we regret Mr.’s experience was not as we would have hoped due to the information provided above Expedia is unable to honor his full refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Melanie A
Corporate Correspondence Team
Customer Response
• Dec 04, 2019
Complaint: ***
I am rejecting this response because: Expedia's deluded and unethical market practice of showing a low priced ticket, while hiding critical information such as transit requirements at the time of booking, caused such problem. In the attached document, please look at how Expedia never mentioned any warning signs at the time of booking versus other similar (and even smaller) travel agencies. Please also note that my dad had all the required paperwork to board the flight including visas, permits, travel documents, etc.
***SUPPORTING
DOCUMENTS REDACTED BY Revdex.com***
I understand that Expedia is an intermediate agent between myself and ***. But providing adequate insight and warnings is the very responsibility of Expedia. I can understand the difficulty of providing a full refund by Expedia, but certainly I can not accept only $200 hotel credit for a problem that resulted in over $1500 of financial loss for my family. Not to mention the huge amount of stress that fell on my dad due to Expedia's misguidance.
Coupon not accepted, although booking was eligible.
We attempted to try *** coupon during Cyber Monday, and all three different hotels were not eligible, even though they are according to the terms.
- *** in San Francisco, 07 to 09 February 2020. Coupon came as invalid for this booking.
- *** in Sao Paulo, 28 December 2018 to 06 January 2020. Coupon came as invalid for this booking.
- *** in Sao Paulo, 28 December 2018 to 06 January 2020. Coupon came as invalid for this booking.
It is not that coupon was already fully claimed. We were three in different phones trying to book. The coupon was still valid after 2-3 attempts to apply it.
Expedia.com Response
• Dec 04, 2019
December 4, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us
time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. (Revdex.com case number (***) regarding an Expedia’s Cyber Monday Coupon. We
understand Mr. attempted to book a hotel reservation utilizing the Expedia’s Cyber Monday Coupon; however, the coupon was invalid.
Based on our eligibility, the *** was an exclusive offer to allow Expedia members to use the Expedia Mobile App or the Expedia Tablet App
on stand-alone hotel bookings not a hotel booking in combination with any other product such as; (flight+ hotel or flight+ hotel + car) while supplies last as
this is on a first come first serve basis.
Therefore, we ask that the customer review the full terms and conditions located on our website https://www.expedia.com/g/rf/expusmercmapphot951.
We thank you for allowing us the opportunity to address the issue brought to our attention. Based on the information above, we are unable to honor the
coupon request. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Customer Response
• Dec 04, 2019
Complaint: ***
I am rejecting this response because I already informed I read the terms.
All attempts were made in the Expedia app, in three different devices and different Expedia accounts.
Based on the terms, please inform why these attempts were unsuccessful.
If a clear and point-specific answer is not provided through the Revdex.com, this complaint will be escalated to the Office of the Attorney General of New York, and the same questions will be made.
I booked through 1 of their affiliate sites ***. The hotel I booked ***, however, was disgusting. the outside was not as pictured online, the room was dingy and smelt of cheap cologne, there was no internet access. there were LITERAL JUNKIES IN THE PARKING LOT. I stayed for all of 30 minutes and left. I booked with another hotel so I have now lost the $220 for this room in a building not fit to inhabit, plus the money spent on the other room. The description posted online is more than misleading. Ultimately the whole experience was unacceptable. I have sent several emails to both ***, and the booking site *** (Expedia) and I have gotten no response.
I used Expedia site to book a hotel in Vancouver, BC, the price listed was $125 per night, when I am on the booking page, I confirmed that the total price matched the advertised price. On the same page I was prompted to enter details and credit card info. There is a "Complete booking" button on bottom of the same page. Once I clicked on this button, the confirmation page appeared without any extra information. Later on I have received an email with my receipt, however, the charges on the receipt is $134 per night. I have not received any warning during the booking process about the price change. This does not seem a reasonable business conduct. I reached out to the customer service. Here is their response:" As we are working on a live platform, our inventory is being updated from time to time. Due to this, rates and availabilities are subject to change. Also, the booking price is not confirmed until the booking has been completed successfully."
I think this is big loophole, meaning that they can advertise a low price to attract customers and charge them with different amount, this is not much less than a scam. I am horrified to see a big company like Expedia is doing business with such dishonesty and would like to request Revdex.com to conduct a thorough investigation on false advertising.
Expedia.com Response
• Dec 02, 2019
December 2, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a hotel reservation.
Our records indicate that on November 29, 2019, Ms. or an authorized account user self-booked a hotel accommodation using Expedia’s website, under itinerary ***. The hotel stay was with Executive ***, Vancouver, BC for a check in on November 30, 2019, and a check out on December 2, 2019. We understand Ms. is seeking a refund of $18.00 for a difference in the price and an explanation of charges.
On December 2, 2019, Ms. stated that she specifically saw an average nightly rate of $125.00, not $134.00, prior to her selecting, " Complete Booking". By using a tool which allows us to see the customer’s booking process, Expedia reviewed Ms. session which confirmed our site provided the customer with an average nightly rate of $125.01, by dividing $267.68 by (two). The transaction details, including the use of her (1,236) Expedia Rewards Points which equates to $17.67, off of her total, was shown to Ms. before and after her booking confirmation.
Additionally, see the price summary, given to Ms. prior to her agreeing to book this reservation:
Your average nightly rate: $125.01
Room 1: 2 Adults
$267.68 2 Nights
Taxes & Fees $46.83
1,236 Expedia Rewards Points Used: -$17.67
Total due today: $296.84
Due at Property: $10.54
Room Total:$307.38
*Rates are quoted in US dollars. Taxes and Fees due at the property are based on current exchange rates, and are payable in local currency.
Furthermore, Ms. paid $296.84 charged to her credit card and $17.67, was discounted off of her total hotel cost by utilizing her (1,236) Expedia Rewards Points. Therefore, Expedia can certify that Ms. did pay the an average nightly rate of $125.01, pre-tax.
Moreover, Ms. agreed to Expedia’s Terms of Use, which expressly states:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of Expedia. Expedia is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Expedia has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Melanie A
Corporate Correspondence Team
I will never use Expedia again. And I will do everything in my proper to share how bad Expedia is. I have used Expedia in past and had minimal issues. I booked a flight for a friend. Little did I realize it was not a flight but a train ticket from Philadelphia to Newark, then a flight fron Newark to Mexico. Expedia supervisors kept me on the phone for over an hour as I drove my friend from Philadelphia airport to Newark only to suggest that I might buy another ticket from Newark to Mexico. Thankfully I called *** who confirmed the ticket from Newark to Mexico was fine. Expedia was worthless, tricked me into buying a *** train ride. I will NEVER use Expedia again because they did not ever suggest a reimbursement for this fraud!!!
We need a correction to my ticket fixed, and it is not being done. Which leaves me having to cancel and pay a large fee or hope boarder security doesnt keep me out of the United States.
Quite simply put, I booked a honeymoon vacation to Italy. Somewhere along the lines my first name was incorrectly spelled on only the flight information. My wifes information was correct, and the rest of my information was correct for the motel and car rentals. I contacted Expedia customer service who reached out to *** and was informed so long as I returned the required name correction form with documents, they could correct my name on the ticket free of charge. I submityed this at about the 24 hour mark. The form states Expedia will reach out 48 hours after recieving this form. It has been 2 weeks, and I have not heard from Expedia about the name correction. The correction is just simply changing *** to ***. Changing an "O" to and "A". Upon chatting with an Expedia agent today (who was speaking with the *** airlines agent simultaneously), I was told IF they could make the correction, it would cost me $100 dollars bit there is no guarantee the system will save the name change. My ticket is non refundable and would cost $300 to cancel my ticket and there is no guarantee the name change willl work. I have saved the full chat conversation today also if needed.
Expedia.com Response
• Dec 03, 2019
December 3, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number *** ) regarding a vacation package.
Our records indicate that on November 18, 2019, Mr., or an authorized user of the Expedia account, self-booked a package reservation for two travelers using Expedia’s Mobile Site, under itinerary ***. The itinerary contains a hotel accommodation, a car rental and roundtrip flight reservation. Travel is with *** Airlines from Spokane, WA, USA to Rome, Italy, departing on January 15, 2020, and returning on January 20, 2020. The hotel portion of the booking is with ***, Rome, Italy, checking in on January 16, 2020, and checking out on January 20, 2020. The car rental reservation is with Avis rental. We understand that Mr. is seeking $100.00, in compensation from Expedia in order to process his name correction.
On November 29, 2019, Expedia contacted *** Airlines to inquire if a minor name correction would be allowed, at that time *** agreed to correct the incorrect name spelling; however, they are not able to reissue the ticket without collecting a penalty fee of $100.00. Regrettably, Mr. did not provide payment causing a delay in processing his request. We advised Mr. that the airline nor Expedia is able to guarantee that TSA (Transportation Security Administration) will allow him to pass with his incorrectly spelled name, and they may require him to purchase a new ticket with the correct name unless payment is collected prior to departure.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Each airline has its own specific set of policies and procedures, as does each ticket purchased or package reserved. The penalty fee is set by *** Airlines and is collected by them in this case. We must abide by the terms and conditions set forth by a travel provider such as *** Airlines.
When making a reservation on Expedia, consumers have the option of speaking with one of our travel specialists who are available to assist consumers 24 hours a day, seven days a week. Furthermore, Expedia did not receive an inbound call from Mr. before the 24-hour courtesy cancellation for his flight expired.
We strongly recommend to our customers that choose to book their own travel arrangements carefully review all the details of their trip as well as the fare rules and cancellation policies. If there are any discrepancies or additional questions Expedia can be contacted prior to purchasing a reservation. It is our customers’ responsibility to verify the spelling of a name as its entered in by the traveler prior to and after confirming their reservation.
Expedia’s Terms of Use which were agreed to by Mr. at the time of booking, expressly states:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Nevertheless, on November 29, 2019, we advocated on the customer’s behalf by reaching out to *** to request a name correction without a fee. As a courtesy, *** agreed to process our request by changing Mr.’s first name from, “ ***,” to “ ***”. Therefore, we’ve attached proof of the correction for Mr.’s records. If the customer wishes to verify his name correction he may consult with *** directly at the following number 1(800)-221-1212.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Melanie A
Corporate Correspondence Team
Customer Response
• Dec 04, 2019
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Booked a car through Expedia for 2 days. Got to the rental company and they did a credit check which I didn't pass and didn't get the car. I had to go to another rental company and pay last minute high rates. Called Expedia for a refund and they kept me on hold over 40 minutes to call the rental car company. The girl then cancelled the reservation and refunded my money(which will take 7 days!) but she refused to give me a cancellation number. She kept saying it would come to my email. I told her I wanted it over the phone she refused 2 more times. I had to wait another 7 minutes on hold for a supervisor, just to get that number. I am still waiting for my email. NEVER AGAIN EXPEDIA!
Booked a hotel room thru Expedia . My wife fell and dislocated her left shoulder and had a small fracture. We cancelled the reservation 2 weeks before the cancellation deadline specifically advertised and indicated on the Expedia website .
After numerous emails to and from Expedia notified us they would not refund the $1,111.54 we paid Expedia.
Expedia.com Response
• Dec 03, 2019
December 3, 2019
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** , Revdex.com case number *** regarding a package reservation. We understand that Ms. is seeking a refund of $1,111.54 for the cancelled hotel reservation.
Our records indicate on July 4, 2019, Ms. or an authorized user of the Expedia account booked a two night hotel reservation for the *** arriving October 4, 2019 and checking out on October 6, 2019 via itinerary ***. A confirmation itinerary was emailed the same date, it was first opened on July 5, 2019 and reviewed four times.
On October 4, 2019, the customer called in wanting to get a refund for the reservation. They advised the reservation was cancelled outside of penalty on September 21, 2019 and the hotel charged for the reservation.
From October 4, 2019 through November 4, 2019, numerous email communications were made between Ms. and Expedia, Ms. sent emails advising she had been charged when her reservation was refundable at the time it was cancelled. Expedia replied back that we were trying to communicate with the hotel. Our representatives tried numerous time to communicate with the hotel. On October 28, 2019 a hotel manager advised the reservation was non-refundable and non-cancellable. Ms. emailed Expedia advising we have given invalid information since the reservation shows it was refundable and requested to be refunded. Expedia responded that we were still trying to coordinate the issue with the hotel. Expedia sent another email to the hotel inquiring on a refund for the reservation.
On November 27, 2019, Expedia was able to verify the cancellation and change policy listed on the confirmation itinerary and the reservation. Expedia contacted the hotel and they advised the manager was away and suggested that we email her. Expedia sent the email asking for a refund for the refundable reservation.
On December 2, 2019, Expedia called the hotel and was advised that the manager would return tomorrow after 830am. After further review on December 3, 2019, Expedia contacted the hotel and they advised the reservation was booked through a third party and since it was a game weekend they charged for cancelling. I advised the reservation was refundable prior to October 2, 2019 per their cancellation/change policy on the reservation. The hotel advised they will refund the amount they charged the guest and it should be received within 10 business days.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, activities and airlines, and is subject to the rules and restrictions of those providers. We hope you understand we must adhere to the policies dictated by the vendors.
We thank you for allowing us the opportunity to address the issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Di-Di FCorporate Correspondence Team
Customer Response
• Dec 03, 2019
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me, providing
On Sept 08, 2019 I made an airline reservation on Expedia.com for 4 persons traveling from Singapore to Lagos Nigeria with ***. Itinerary number is ***. Total amount I was charged is 5289.40 USD. Date of travel was Oct 30, 2019. Expedia has a 24 hour cancellation policy. I called Expedia on Sept 09 to make the cancellation as I no longer needed the tickets, and Expedia does not allow cancellation through their website. The customer service representative informed me that the status of the ticket shows "No show" so they are unable to cancel it and they would have to contact the airline to make the cancellation. Expedia claimed to have tried reaching ***, but they did not have the right phone number. I followed up again before the end of the 24 hour period. I was told the airline office was in a different time zone and not reachable. The Expedia agent informed me that the ticket was fully refundable and although the cancellation didn't happen in 24 hours, it would happen within 72 hours.
I have spent several hours talking to Expedia agents and the corporate office in the last 11 weeks to no avail. I have received some unacceptable reasons as to why they cannot refund my tickets -
- The airline has a policy that one way tickets cannot be booked. (I had previously purchased one way tickets on *** and provided the ticket numbers for all 4 passengers. This is not true as Expedia / *** cancelled an identical itinerary for me (#***) on the same day.
- The airlines requires the credit card to be pre-approved.
- The airline asked us to call another phone number that is not reachable
- The airline cannot change the status of the ticket any more because you filed a claim with your credit card ( I filed a dispute with my bank on Oct 18, 2019. The claim was not approved by the bank. I don't have visibility to who they talked to).
Expedia takes no responsibility to provide resolution.
Expedia.com Response
• Dec 05, 2019
December 5, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a flight reservation. We understand that the customer is seeking a full refund of $5,274.40, based on a request to cancel her flight.
In researching Ms. complaint, and as of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply.At this time we respectfully request additional time from the Revdex.com to further research the matter. We will submit our final reply via the Revdex.com’s website.
We thank you for allowing us the opportunity to address the issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Melanie A
Corporate Correspondence Team
Customer Response
• Dec 05, 2019
Complaint: ***
I am rejecting this response because:the email response from Expedia states they need more time to resolve my complaint, without a mention of how much more time is required, or why more time is required. I have been waiting since 08 Sept 2019 and I believe 3 months is sufficient time to resolve this issue. I am unable to accept an open ended timeline to resolve my complaint.
Sincerely
Expedia.com Response
• Jan 17, 2020
January 17, 2020
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a flight reservation.
Our records indicate that on September 8, 2019, Ms. or an authorized user of the account purchased, a one-way fare online via Expedia.com, departing on October 31, 2019, from Singapore, Malaysia , traveling to Lagos, Nigeria, via *** and landing on November 1, 2020, via ***, under itinerary ***, for total of $5289.40.
We understand from Ms. complaint after completing the reservation, she chose to cancel the refundable flight for a full refund. However, based upon airline restrictions the refund process was delayed causing Ms. to file a dispute.
Our records show that from September 8, 2019, through October 18, 2019, Ms. contacted Expedia requesting refund assistance, against her tickets. Regrettably, we contacted the merchant *** (the company that charged the customer’s credit card). To request that *** promptly authorize Ms. refund request. Therefore, Ethiopia advised that Expedia must validate the form of payment used at the time of booking. Furthermore, Ethiopian stated that the credit card validation will take time to complete.
On October 28, 2019, Ms. contacted Expedia to obtain a update on the status of her refund request. Expedia was later notified by Ethiopian that Ms. filed a credit card dispute with her card holder preventing *** from continuing with the initial refund request.
Upon receipt of the Revdex.com complaint on December 9, 2019, we requested additional information regarding her complaint. The documentation received via email from Ms. included a copy of her credit card statements, showing that she disputed the charges and all temporary credits were reversed by her bank. Ms. necessary documentation was then forwarded to Ethiopian for their final review/process.
After final review, on January 17, 2020, Expedia processed a refund of $5289.40, back to the customer’s original form of payment. The time it takes for that refund to post depends on how quickly Ms. bank processes refunds generally within three to ten days.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Melanie A
Corporate Correspondence Team
Please refer It *** Am 72 years old. On 25 Nov morning, I wanted to book for round- trip flights for self and my wife - for flights from Chennai leaving on 23 dec at 08:30 hrs to New Delhi and return on 26 dec at 14:30 hrs. I definitely selected the desired date/ timings and paid Rs 20,853/- in all. I checked the email after a day and found to my horror the flight timings were totally different. I have made repeated complaints to provide me flight timings as I desired but the response has been far from satisfactory. I verified your prices - for THE PAST THREE DAYS for similar flights ONE MONTH AWAY - just for comparison. I find I have not only been charged more but also I have not been provided the desired flight timings. I feel cheated because there was no provision to REVIEW the itinerary before making payment and I have now been asked to pay MORE for my desired flights. On the whole my very first experience with EXPEDIA has been disastrous and customer service attitude is appalling ........May I request you to kindly review the whole case ......Regards
December 08, 2019
Revdex.com
Dallas and Northeast Texas
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allows us to address the comments and concerns that have been brought to our attention.
Expedia is disheartened that the customer felt their concerns were not resolved adequately by our company before seeking further actions from you. Expedia is responding to the consumer complaint from Mr *** (Revdex.com case number ***) regarding flight reservation with *** under Itinerary ***.
We understand Mr *** is seeking a full refund of the cancelled reservation.
We have investigated this case and upon review found that Mr *** reserved the flight dates are as follows:
Outbound flight:
Mon, 23 Dec, departure from Chennai (MAA) at 01 :20 AM and arrival in Delhi (DEL) at 04:10 AM with ***s.
Return flight:
Thu, 26 Dec, departure from Delhi (DEL) at 03:15AM and arrival in Chennai at 06:05 AM with ***s.
Our record shows that the booking was booked online on Expedia’s website and the booking would have only confirmed after the customer entered the card details during the booking process. As per airlines, customer can make the changes through airline website or call them directly, however, there would be charges as prices are dynamic in nature.
We wish our response could've been more favourable; however, we wouldn't be able to process the refund, as customer confirmed the reservation with agreed terms.
Again, we thank you for allowing us the opportunity to address this issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Kind Regards,
Hechon T
Priority Customer Escalations Agent
Expedia.co.uk
I booked 3 airline tickets from expedia way back in June 2019(for the flight on July 16th,Attachment$1722). After sudden change from a airline we got two days as transit in china(Attachment).Expedia accepted the change behalf of us(Attachment).I called expedia and asked them to cancel since it's tough transit with our 5year old.So expedia agreed to cancel the flight behalf of us(Attachment).They refunded their service fee($300) and asked us to wait for 8 weeks to get the refund from airline.I have called them more than 10 times to just to see if they send the refund( I did contact the bank and didn't see the money Attachements). Every time they were mentioning wait.After 8 weeks went by I called them and they were mentioning it has been refunded way back in July.I did call my bank and found out it didn't got any money.I mentioned them that I will file a compaint to Revdex.com to get a fare settlement.
December 10, 2019Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** regarding a refund. We understand that Ms. is seeking a refund of $1422.10 for the cancelled flight itinerary.Our records indicate on June 21, 2019, *** or an authorized user of the Expedia account purchased a one-way flight departing July 16, 2019 from Los Angeles, CA to Colombo, Sri Lanka and returning on March 31, 2020. On June 29, 2019, the customer called in requesting to change booking to leave on July 21, 2019 from LAX to CAN and keep reprotection offered by the airline for July, 23, 2019. Our representative was unable to process since Expedia is only able to move the reservation to two days later. Our representative called the airline for authorization and they were closed. On June 29-30, 2019 Expedia emailed the customer advising we are trying to coordinate with the airline and would advised once we communicate with them. On July 3, 2019, the customer prefer July 21, 2019 on the *** flight. Our representative called *** since receiving the call and the number was not working. Tickets were processed as an even exchange and the form of payment was listed as cash. On July 4, 2019, the customer is looking to get a flight going from LAX - CMB with a connection of less than 5 days. While our representative was checking options the customer call was disconnected. Tried calling the customer back but no answer, left a voice mail. A refund was issued for the tickets that had the even exchange processed. The form of payment that was refunded was cash since the even exchange was processed as cash. On July 10, 2019, a representative reviewed the record and noted that the customer did not accept but change that transpired. Our representative issued a refund for the cancellation fee in the amount of $300, $100 per ticketing.
From July 20, 2019 through November 5, 2019 – the customer called and sent numerous emails advising that the refund had not been received. Our representatives advised that the refund had been issued and that it should appear in up to eight weeks.
After further review on December 4, 2019, I reviewed the record and was able to verify the refund had issued. I communicated with the Airline Reporting Corporation (ARC) to confirm the refund. ARC advised the tickets had been refunded in July of 2019 as cash. On December 9, 2019, I communicated with our Business Department and they were able to verify that Expedia has received the funds and authorized the issuance of the refund. A refund for all three tickets totally $1422.10 has been issued to the original form of payment and shall appear in three to ten business days. A refund receipt has been emailed to the email address on file. Expedia has applied a $200.00 voucher to your Expedia account. The voucher is valid for a 'pay now" stand-alone hotel or hotel as part of a package reservation. The voucher is valid until September 30, 2020. Please know that this voucher is not intended to place a value on your experience, but rather, it is meant to emphasize our commitment to you as a customer. We want to encourage you to continue using Expedia for your future travel needs. and applied a $200 voucher to the customer account as a one-time courtesy for the inconvenience of the situation. We thank you for allowing us the opportunity to address the issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Di-Di FCorporate Correspondence Team
Complaint: ***
I am rejecting this response because:
Thanks for agreeing to refund my initial cost.As the attached statement shows I have been getting an interest on the credit card about $(30-32) each month after this incident.I thought it is fair from my side to request that values for the 5 months until the settlement.Please consider adding that value to my refund also.Thanks
Sincerely
I've applied and received Expedia Credit Card through Citi. I was making a purchase on Expedia website and one of the payment option was applying for the Expedia credit card. If approved, I would receive $50 credit for my first purchase on Expedia website and 20,000 points when I spend $1000 on this credit card within the first 3 month.
When I didn't see $50 credit on the card, I called Citi, issuer of the card, and was told that I'm not only not eligible for $50 credit, but I will receive only 10000 points, not 20000, when I spend $1000. I have called both Citi and Expedia to try to resolve this issue, but was not successful.
Please help me receive what was promised.
Thank you
December 9, 2019
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. Val Kats, Revdex.com case number *** regarding a refund. We understand that Ms. Kats is seeking a $50 billing adjustment on a Citi credit card and 20,000 Expedia points.Our records indicate on December 3, 2019, the customer called to get information on the reward program and advised that they were supposed to earn 20,000 points and get $50 back on the Citi credit card. Our representative explained how Expedia rewards works and the customer asked for a supervisor. The call was escalated to a supervisor. The supervisor referenced the Expedia Rewards card from Citi and advised that the identical information is not showing on our end. While explaining how the program worked the call was disconnected. Our representative called the customer back many times but was unable to reach.
After further review on December 5, 2019, I communicated with our Loyalty Department and they were advised by Citi that the 20K sign up bonus points; no fee offer went live on October 14, 2019. Citi replaced the old offer of 10K points and $50 service credit. Citi is unsure how the customer accessed the old offer on November 4, 2019 since all of the marketing had been replaced, but they are happy to make the customer whole, adding the extra 10K points to his account. The problem that was experienced regarding the points was a problem related to Citi and Expedia would suggest in the future that any problems with your Citi Reward account be addressed with Citi at 1-800-842-6596.
We thank you for allowing us the opportunity to address the issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Di-Di F
Corporate Correspondence Team
I booked a hotel through Expedia that advertised a pool, TV, WIFI and Sauna. I styed for two days, was able to use WIFI and TV only onthe second day, as there was no remote and no-one gave me the WIFI password earlier. The suane was not functional and the pool was ice cold. The room was dirty, and there never was house keeping . The hotle said "WE are sorry, we are short-staffed."
I aksed for a parital refund which was denied by both the hotel eand Expedia. Expediagave me a $25 credit on my next booking. KI consider this insufficient.
December 12, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the consumer complaint from Ms. (Revdex.com case number (***) regarding a hotel reservation. We understand Ms. is requesting compensation as the
hotel had poor quality service during her stay.
Our records indicate that on March 22, 2019, Ms., or an authorized user of her Expedia account, self-booked a hotel reservation using Expedia’s website, under itinerary ***
staying at *** on November 22, 2019 and check-out on November 24, 2019 with Travel Protection Hotel Booking Protection. The total cost of the reservation $146.92.
Upon review, on November 26, 2019, we contacted the property to request for a full refund however, the refund request was denied. We can advocate on her behalf in issues such as this one, however,
we must abide by and enforce the terms and conditions set forth by our partners.
Although we understand that some hotels may not meet your expectations and or standards, we are unable to offer a full refund for these types of issues as it does not adhere to the hotel’s cancellation
policy. We encourage our customers to contact us immediately which enables us to attempt to find a resolution at that time.
Hence moving forward, we will not be able to offer compensation for reservations that are in penalty without receiving the hotel’s permission. We trust that our position in this regard has now been
clarified. Please accept a $50.00 Expedia Travel Coupon instead of the $25.00 coupon, as a token of our sincere apologies. This coupon will be valid for 1 year from the date of issue toward the
purchase of an Expedia Special Rate hotel or a vacation package.
Once again, we would like to apologize for the inconvenience Ms. have experienced, and our regrets that we are unable to offer her a more satisfactory solution to this problem. It is
disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality service available.
We thank you for allowing us the opportunity to address the issue brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On 10/30/2019, an airline ticket was purchased on Expedia.com, using my name & a Texas address as the passenger. I cancelled the ticket as soon as the fraud was discovered, 10/31/2019. The CC has been cancelled through ***. Expedia has refused to refund the $423.36 to the credit card.
December 11, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr. is requesting a full refund of his flight
reservation due to possible fraud claim.
Our records indicate that on March 22, 2019, Mr., or an authorized user of his Expedia account, self-booked a one-way flight reservation using Expedia’s website, under itinerary ***.
Traveling on *** from San Jose, Costa Rica to Tampa, FL on November 2, 2019 with added Travel Protection Flight Protection Plan.
Upon review, we investigated the booking path and determined there was no security breach in this account. At the time of booking, the authorized user added ***’s name on the flight ticket
which matches name on his account. Also, the credit card that was used to purchase the reservation is a stored card that has been used on previous valid itineraries. Therefore, we are unable to
process a full refund, however, we do suggest that he update his password for bookings in the future.
When the customer received the notification via email, Mr. needed to contact us within the 24-hour “free cancellation” window so that the reservation could be cancelled without being charged.
In addition, Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Tell us why here...
Complaint: ***
I am rejecting this response because:
Per Expedia the date of the transaction was March 22, 2019. I was in the hospital recovering from surgery & had NO access to computer, thus the fraudulent transaction.
Sincerely
Apologize for the typo in the letter I am re sending the letter with the correct booking date :
December 12, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr. is requesting a full refund of his flight
reservation due to possible fraud claim.
Our records indicate that on October 31, 2019, Mr., or an authorized user of his Expedia account, self-booked a one-way flight reservation using Expedia’s website, under itinerary
***. Traveling on United Airlines from San Jose, Costa Rica to Tampa, FL on November 2, 2019 with added Travel Protection Flight Protection Plan.
Upon review, we investigated the booking path and determined there was no security breach in this account. At the time of booking, the authorized user added ***’s name on the flight ticket
which matches name on his account. Also, the credit card that was used to purchase the reservation is a stored card that has been used on previous valid itineraries. Therefore, we are unable to
process a full refund, however, we do suggest that he update his password for bookings in the future.
When the customer received the notification via email, Mr. needed to contact us within the 24-hour “free cancellation” window so that the reservation could be cancelled without being charged.
In addition, Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:
Again, I did not book this flight. The date is incorrect !!
Sincerely
Unfortunately, Expedia has employed some very shady practices in the past few years. To spare you all the trouble I have been through, do not trust the claims when booking a hotel that the booking is 100% refundable if you cancel it by a certain date. It is not. They will exploit a hidden loophole that will prevent you from getting your money back. Please trust me on this. They got my money, but hopefully they won't get anyone else's who reads this review.
Expedia.com sold me a ticket with return trip leaving at 6:30pm. I have all the email confirmation for that. I even made sure with their agent about the time twice at the time of booking as that is very important to me. Turned out somehow the time got changed to 4:25pm without any notifications and now they repeatedly refuse to solve my case telling my that 4:25 is what I booked (which is false).
A garbage company!
Working with Expedia showed me what a truly negative customer service experience means. They have a non-existent cancellation policy, even when you pay extra to purchase insurance in order to secure your stay. Every Expedia representative I spoke to ultimately ended up lying on the phone, as I cross-referenced their conversations with the hotel. Understandably, sites like Expedia are money-hungry and never customer-centered, however, I truly believe Expedia is one of the worst out there. After the headache of an experience I've had with Expedia, I highly recommend always going to the source to book any hotels – even if it may be slightly pricier, you'll always have your peace of mind.
Regarding Itinerary #***
I booked a reservation for an outbound flight from Seattle, WA to Minneapolis, MN on 11/30/2019 around ***. I wanted to go home and check on my father. I realized I should just move back. On 12/1/19, I called expedia to cancel the reservation. The man on the phone informed I could cancel the *** flight. He told me *** would have to cancel the outbound flight. When I attempted to make phone calls on 12/2/19, I was on hold for more than 20 minutes. When *** representative Monir M was speaking with me, she could not find my reservation at all, no matter what I gave her, including the 6 digit code for my flight. She informed me to call expedia. Expedia stated they would have to call ***. Why? There are cancelation policy information on the *** website, so it does happen and there is nothing in writing anywhere that flights are not refundable by *** even in the 24 hour window. When I called the number to *** on 12/1/12019, the automated voice stated, "Please call back again during regular business hours." I am not stealing services here. I am wanting my money back. I don't want a credit, it stated within 24 hours, you may cancel for a full refund. There, again, is not fine print on which airlines will not refund you, no matter if it is wthin 24 hours or travel insurance. I feel when customers are wanting their money back, it is good business model to refund what has not been used as this ticket will sell during the holidays and quite possibly for more.
I was offered a credit of 180 but I have been offered a credit in the past and Expedia penalizes their patrons for using 'credited funds' toward a ticket raising costs, fees and on top of the baggage fees when arriving to the airport.
December 2, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding her flight reservation. We understand
Ms. is requesting a full refund of $383.37, as she is requesting a refund of her flight reservation.
Our records indicate that on November 30, 2019, Ms., or an authorized user of her Expedia account, self-booked a combined one-way flight reservation using Expedia’s website, under
itinerary ***. Travel with *** departing December 22, 2019 from Seattle, WA to Minneapolis, MN. Returning on December 26, 2019 on ***.
Upon review, on December 2, 2019, Ms. contacted Expedia requesting to cancel her reservation. When she contacted Expedia, we advised the customer *** is voidable
however, when we contacted ***, they advised that the customer have a future travel credit less a $50.00 cancel fee totaled $186.30. We verified with our program that Ms. had an
option to cancel both flights within 24-hours on our website without contacting Expedia or *** as she reviewed the confirmation and did not cancel the flights. Per ***’s policy if
you do not cancel within 24-hours they will follow normal policy.
Therefore, we have verified that the following flight mandated ticket policy was provided and accepted at time of booking, and the terms and conditions were provided prior to purchasing the plan.
The following flight terms were displayed during the booking process and the email confirmation:
*** Fare Rules and Restrictions:
· Cancellations and changes are non-refundable 24 hours from booking.
· Pay to bring a carry-on bag
· Pay to choose your seat
· Bring a personal item
***s Fare Rules and Restrictions:
· Cancellations and changes are non-refundable 24 hours from booking.
· Bring a carry-on bag
· No assigned seats
· Bring a personal item
In addition, at the time of completing the booking on our website, she agreed to our Terms of Use, which expressly provide:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret the customer’s, experience was not as we would have hoped, based on the information provided above we are unable to honor her refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because I did indeed try to cancel the next day. Again, when I called Dec 1st, it stated I was calling outside of business hours and to try my call again. I dont know why I cant have a refund. Why is *** fighting this? And why cant I get my *** flight canceled as well when I went to the website and called expedia. How else did I get *** Number and I spoke to someone On Sunday. I am telling the truth and the statement below is somewhat a lie because it does not include the record of me calling Dec 1st. People please give me my money back. Its Christmas. I need way more than you.:
Sincerely
Expirations.com worked with a hotel in Austin Texas who was not honest about their property. I asked for a refund for the booking they said the property refused to refund so Expida.com would not refund the fees paid as well. When you contact this property the *** the recording states it only will connect you to a manager if you are a Expida group booking agent. The property waited to contact me via email through Expida.com after the time where I could cancel and receive a refund. I feel both the property and Expida.com participated in deceptive advertisement.
Expida.com has not been a diligent in making sure the properties they partner with is truly what are claiming to be.
December 6, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding her lodging reservation.
Our records indicate that on November 6, 2019, Ms., or an authorized user of the Expedia account, self-booked a stay at the *** in Austin, TX using Expedia’s Mobile site. The booking was scheduled for check-in on December 3, 2019 and departure on December 5, 2019, via itinerary number ***. The reservation also included Travel Protection Hotel Booking Protection. We understand Ms. is requesting a refund of the booking value, totaling $185.90.
We can confirm that on December 2, 2019, Ms. contacted Expedia’s Customer Support advising that she was sent an email from the property requesting her credit card information. On her behalf, we contacted *** and spoke with Harry, the owner of the property. He advised that the customer’s card information was requested to hold an incidental deposit, and asked that she contact them directly to complete the check-in process. At this time Ms. declined and requested to cancel her reservation. Regrettably, the property declined to approve a refund as the booking was non-refundable..
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Expedia does not own or operate any hotels. At the time of booking, Ms. agreed to the following hotel cancellation and change policy:
The room/unit type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. No refunds will be issued for late check-in or early check-out.
We regret to hear that Ms.’s experience was not as we would have hoped; however, due to the above information, Expedia is unable to honor her request for a refund.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Daija H
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:When I contacted the property the phone message said they only will route to the manager manager recognized Expedia corporate numbers. They also would not accept my company card because it does not have my name on it or a visa debit card. Expedia knew this I explained it. The rep said I would get a refund then said they couldn’t refund. Said I wanted to speak to the rep supervisor left me on hold and disconnected the call and I could not get them to respond back. I am sure I am out the money. I wanted the Revdex.com to know that Expida was part of this because it was clearly stated they only respond to Expida phone numbers. I believe Expida is trying to end run their responsibilities and got their fees and that is all that mattered.
Sincerely
There were false advertising which was done by Expedia on November 30, 2019 where Expedia stated that they had booked and reserved our flights to Maui on March 9-16, 2020. They never called me, nor did they explain to me why it was changed, they just sent me an email stating your flight is changed, and the flight didn't even get me to Maui, Hawaii. In addition, Franklin from Expedia is not offering any solution, actually asking for proof that they did send an email to me with the changes. Its crazy that the company doesn't even know which emails they are sending out. There was no work of resolution except accept whatever flight they wanted to give which conflicted with our schedule. Because its a Black Friday deal that was 500, if I was to refund, the cost would be over 1000 to have the same flight to arrive at a time that won't miss the wedding we are attending. This is absolutely ridiculous that they can do this because "they want to" and they were badmouthing ***. After I asked Franklin for a solution that was not offered, they than told me to talk to an individual in corporate named Beth, who was asking for proof that they had changed the flight details. They were telling me that it was never changed, but that I was offered, and evidence #1 states that it was changed. Evidence #2 is the original confirmed flight details.
December 3, 2019 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** (Revdex.com complaint #***) regarding an airline schedule change. Our records show on November 30, 2019, Mr. self-booked a combined one-way reservation for six passengers via itinerary ***. We understand from Mr. complaint, he was informed the airline made an airline schedule change. The customer requested to be placed on a flight similar to the original flight he booked. Upon researching the customer’s complaint, we can confirm that on November 2, 2019, after reviewing the information from Mr. contacted Expedia. Mr. was informed of the option to either cancel the reservation and be fully refunded or travel a day before his original departure date of March 9, 2019. Mr. seems to have accepted the schedule change and was also provided with a $200 Expedia Travel coupon that can be used for a hotel Pay Now reservation. The airline will typically provide the options the customer may take including offering a refund as was the case with Mr.. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience Mr. encountered in resolving this matter. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A Expedia Customer Support
I booked a flight for my dad on Expedia.com. My dad couldn’t board nor use his ticket due to transit restrictions that was not addressed by Expedia at the time of booking. Expedia facilitated a booking of a flight with an air carrier (***) that restricts transiting through Canada, even it was for less than 4 hours. No alerts were given by Expedia regarding transit restrictions. No advices at the time of booking regarding transit restrictions. And no notes were addressed by Expedia regarding limitations of ***.
I tried contacting Expedia customer service to resolve the issue as my dad was left stranded at the airport. After waiting 4 hours on the line, Expedia Customer Service department and Corporate Office only offered deceptive solutions. At first, they promised full refund but then say that I would get only a 10th of the original cost. Secondly, they offered $200 as a travel credit towards a new ticket but later announce that this credit can not be applied towards any flights. Last but not least, all other routes similar to my trip did not have any transit restrictionists. I wish they had a sign or a symbol on their booking page highlighting transit restrictions on that specific carrier, but Expedia’s rush to offer lower prices (by ***) without providing adequate knowledge/Information on transit requirements led to this issue.
December 4, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation. We understand that the customer is seeking a full refund based on a transit visa restriction.
On November 15, 2019, Mr. or an authorized user of the account self-booked on Expedia’s website, under itinerary *** . The tickets were issued by ***, traveling from Cairo, Egypt to Phoenix, AZ USA departing on December 2, 2019 and returning with *** from Los Angeles, CA on January 1, 2020, for a total of $692.74.
We can confirm on December 2, 2019, Mr. called in requesting a refund since he was denied travel. After being directed to Expedia, our representative called *** and they advised that his ticket is refundable, minus a penalty fee of EUR 190. It appears that Mr. was denied boarding due to insufficient travel documents for transit via Canada. We then offered to cancel Mr.’s flight and process the refundable fare of $189.44. However, Mr. declined that option leaving his ticket available for use.
Although, the traveler was present for boarding, he was marked as a no show, which makes the ticket refundable minus the penalty fee of EUR 190, depicted below:
Cancellations: Charge EUR 190.00 for cancel/no-show/ refund
As a gesture of goodwill, Expedia issued a $200 voucher to Mr.’s Expedia account for the inconvenience of the experience. The voucher is valid for a "pay now" stand-alone hotel or a hotel as part of a package reservation. The voucher is valid until January 31, 2021. Please note that this voucher is not intended to place a value on Mr.’s experience, but rather, it is meant to emphasize our commitment to him as a customer.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** is the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. In addition, at the time of booking on Expedia’s website, Mr. agreed to our Terms of Use, which expressly states:
Terms of Use:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In respect to international travel, the following information is available during the booking process, within the e-mail confirmation, and in Expedia’s Terms of Use:
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Expedia has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
On December 4, 2019, in reference to Mr.’s statement of travel documentation advisories being immediately visible. By using an internal tool which allows us to review the customer’s booking process, Expedia reviewed Mr.’s session which confirmed the following advisory notice was provided:
Before you go:
All passengers traveling to the US must provide valid travel documents and details of their full US destination address for US Immigration.
*Proof of citizenship is required for international travel. Be sure to bring all necessary documentation (e.g. passport, visa, transit permit). To learn more, visit our Visa and Passport page (Opens a new window) .
Remember to bring your itinerary and government-issued photo ID for airport check-in and security.
Contact the airline to confirm:
specific seat assignments
special meals
frequent flyer point awards
special assistance requests
We ask that Mr. kindly keep record of the Expedia case number (***) and contact us, prior to December 31, 2019, to permit cancellation of his flight in order to process the refundable fare of $189.44. The service and support team is available 24/7 and our contact number is 1-866-310-5768.
While we regret Mr.’s experience was not as we would have hoped due to the information provided above Expedia is unable to honor his full refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Melanie A
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: Expedia's deluded and unethical market practice of showing a low priced ticket, while hiding critical information such as transit requirements at the time of booking, caused such problem. In the attached document, please look at how Expedia never mentioned any warning signs at the time of booking versus other similar (and even smaller) travel agencies. Please also note that my dad had all the required paperwork to board the flight including visas, permits, travel documents, etc.
***SUPPORTING
DOCUMENTS REDACTED BY Revdex.com***
I understand that Expedia is an intermediate agent between myself and ***. But providing adequate insight and warnings is the very responsibility of Expedia. I can understand the difficulty of providing a full refund by Expedia, but certainly I can not accept only $200 hotel credit for a problem that resulted in over $1500 of financial loss for my family. Not to mention the huge amount of stress that fell on my dad due to Expedia's misguidance.
Sincerely
Coupon not accepted, although booking was eligible.
We attempted to try *** coupon during Cyber Monday, and all three different hotels were not eligible, even though they are according to the terms.
- *** in San Francisco, 07 to 09 February 2020. Coupon came as invalid for this booking.
- *** in Sao Paulo, 28 December 2018 to 06 January 2020. Coupon came as invalid for this booking.
- *** in Sao Paulo, 28 December 2018 to 06 January 2020. Coupon came as invalid for this booking.
It is not that coupon was already fully claimed. We were three in different phones trying to book. The coupon was still valid after 2-3 attempts to apply it.
December 4, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us
time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. (Revdex.com case number (***) regarding an Expedia’s Cyber Monday Coupon. We
understand Mr. attempted to book a hotel reservation utilizing the Expedia’s Cyber Monday Coupon; however, the coupon was invalid.
Based on our eligibility, the *** was an exclusive offer to allow Expedia members to use the Expedia Mobile App or the Expedia Tablet App
on stand-alone hotel bookings not a hotel booking in combination with any other product such as; (flight+ hotel or flight+ hotel + car) while supplies last as
this is on a first come first serve basis.
Therefore, we ask that the customer review the full terms and conditions located on our website https://www.expedia.com/g/rf/expusmercmapphot951.
We thank you for allowing us the opportunity to address the issue brought to our attention. Based on the information above, we are unable to honor the
coupon request. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because I already informed I read the terms.
All attempts were made in the Expedia app, in three different devices and different Expedia accounts.
Based on the terms, please inform why these attempts were unsuccessful.
If a clear and point-specific answer is not provided through the Revdex.com, this complaint will be escalated to the Office of the Attorney General of New York, and the same questions will be made.
Sincerely
I booked through 1 of their affiliate sites ***. The hotel I booked ***, however, was disgusting. the outside was not as pictured online, the room was dingy and smelt of cheap cologne, there was no internet access. there were LITERAL JUNKIES IN THE PARKING LOT. I stayed for all of 30 minutes and left. I booked with another hotel so I have now lost the $220 for this room in a building not fit to inhabit, plus the money spent on the other room. The description posted online is more than misleading. Ultimately the whole experience was unacceptable. I have sent several emails to both ***, and the booking site *** (Expedia) and I have gotten no response.
I used Expedia site to book a hotel in Vancouver, BC, the price listed was $125 per night, when I am on the booking page, I confirmed that the total price matched the advertised price. On the same page I was prompted to enter details and credit card info. There is a "Complete booking" button on bottom of the same page. Once I clicked on this button, the confirmation page appeared without any extra information. Later on I have received an email with my receipt, however, the charges on the receipt is $134 per night. I have not received any warning during the booking process about the price change. This does not seem a reasonable business conduct. I reached out to the customer service. Here is their response:" As we are working on a live platform, our inventory is being updated from time to time. Due to this, rates and availabilities are subject to change. Also, the booking price is not confirmed until the booking has been completed successfully."
I think this is big loophole, meaning that they can advertise a low price to attract customers and charge them with different amount, this is not much less than a scam. I am horrified to see a big company like Expedia is doing business with such dishonesty and would like to request Revdex.com to conduct a thorough investigation on false advertising.
December 2, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a hotel reservation.
Our records indicate that on November 29, 2019, Ms. or an authorized account user self-booked a hotel accommodation using Expedia’s website, under itinerary ***. The hotel stay was with Executive ***, Vancouver, BC for a check in on November 30, 2019, and a check out on December 2, 2019. We understand Ms. is seeking a refund of $18.00 for a difference in the price and an explanation of charges.
On December 2, 2019, Ms. stated that she specifically saw an average nightly rate of $125.00, not $134.00, prior to her selecting, " Complete Booking". By using a tool which allows us to see the customer’s booking process, Expedia reviewed Ms. session which confirmed our site provided the customer with an average nightly rate of $125.01, by dividing $267.68 by (two). The transaction details, including the use of her (1,236) Expedia Rewards Points which equates to $17.67, off of her total, was shown to Ms. before and after her booking confirmation.
Additionally, see the price summary, given to Ms. prior to her agreeing to book this reservation:
Your average nightly rate: $125.01
Room 1: 2 Adults
$267.68 2 Nights
Taxes & Fees $46.83
1,236 Expedia Rewards Points Used: -$17.67
Total due today: $296.84
Due at Property: $10.54
Room Total:$307.38
*Rates are quoted in US dollars. Taxes and Fees due at the property are based on current exchange rates, and are payable in local currency.
Furthermore, Ms. paid $296.84 charged to her credit card and $17.67, was discounted off of her total hotel cost by utilizing her (1,236) Expedia Rewards Points. Therefore, Expedia can certify that Ms. did pay the an average nightly rate of $125.01, pre-tax.
Moreover, Ms. agreed to Expedia’s Terms of Use, which expressly states:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of Expedia. Expedia is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Expedia has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Melanie A
Corporate Correspondence Team
I will never use Expedia again. And I will do everything in my proper to share how bad Expedia is. I have used Expedia in past and had minimal issues. I booked a flight for a friend. Little did I realize it was not a flight but a train ticket from Philadelphia to Newark, then a flight fron Newark to Mexico. Expedia supervisors kept me on the phone for over an hour as I drove my friend from Philadelphia airport to Newark only to suggest that I might buy another ticket from Newark to Mexico. Thankfully I called *** who confirmed the ticket from Newark to Mexico was fine. Expedia was worthless, tricked me into buying a *** train ride. I will NEVER use Expedia again because they did not ever suggest a reimbursement for this fraud!!!
We need a correction to my ticket fixed, and it is not being done. Which leaves me having to cancel and pay a large fee or hope boarder security doesnt keep me out of the United States.
Quite simply put, I booked a honeymoon vacation to Italy. Somewhere along the lines my first name was incorrectly spelled on only the flight information. My wifes information was correct, and the rest of my information was correct for the motel and car rentals. I contacted Expedia customer service who reached out to *** and was informed so long as I returned the required name correction form with documents, they could correct my name on the ticket free of charge. I submityed this at about the 24 hour mark. The form states Expedia will reach out 48 hours after recieving this form. It has been 2 weeks, and I have not heard from Expedia about the name correction. The correction is just simply changing *** to ***. Changing an "O" to and "A". Upon chatting with an Expedia agent today (who was speaking with the *** airlines agent simultaneously), I was told IF they could make the correction, it would cost me $100 dollars bit there is no guarantee the system will save the name change. My ticket is non refundable and would cost $300 to cancel my ticket and there is no guarantee the name change willl work. I have saved the full chat conversation today also if needed.
December 3, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number *** ) regarding a vacation package.
Our records indicate that on November 18, 2019, Mr., or an authorized user of the Expedia account, self-booked a package reservation for two travelers using Expedia’s Mobile Site, under itinerary ***. The itinerary contains a hotel accommodation, a car rental and roundtrip flight reservation. Travel is with *** Airlines from Spokane, WA, USA to Rome, Italy, departing on January 15, 2020, and returning on January 20, 2020. The hotel portion of the booking is with ***, Rome, Italy, checking in on January 16, 2020, and checking out on January 20, 2020. The car rental reservation is with Avis rental. We understand that Mr. is seeking $100.00, in compensation from Expedia in order to process his name correction.
On November 29, 2019, Expedia contacted *** Airlines to inquire if a minor name correction would be allowed, at that time *** agreed to correct the incorrect name spelling; however, they are not able to reissue the ticket without collecting a penalty fee of $100.00. Regrettably, Mr. did not provide payment causing a delay in processing his request. We advised Mr. that the airline nor Expedia is able to guarantee that TSA (Transportation Security Administration) will allow him to pass with his incorrectly spelled name, and they may require him to purchase a new ticket with the correct name unless payment is collected prior to departure.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Each airline has its own specific set of policies and procedures, as does each ticket purchased or package reserved. The penalty fee is set by *** Airlines and is collected by them in this case. We must abide by the terms and conditions set forth by a travel provider such as *** Airlines.
When making a reservation on Expedia, consumers have the option of speaking with one of our travel specialists who are available to assist consumers 24 hours a day, seven days a week. Furthermore, Expedia did not receive an inbound call from Mr. before the 24-hour courtesy cancellation for his flight expired.
We strongly recommend to our customers that choose to book their own travel arrangements carefully review all the details of their trip as well as the fare rules and cancellation policies. If there are any discrepancies or additional questions Expedia can be contacted prior to purchasing a reservation. It is our customers’ responsibility to verify the spelling of a name as its entered in by the traveler prior to and after confirming their reservation.
Expedia’s Terms of Use which were agreed to by Mr. at the time of booking, expressly states:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Nevertheless, on November 29, 2019, we advocated on the customer’s behalf by reaching out to *** to request a name correction without a fee. As a courtesy, *** agreed to process our request by changing Mr.’s first name from, “ ***,” to “ ***”. Therefore, we’ve attached proof of the correction for Mr.’s records. If the customer wishes to verify his name correction he may consult with *** directly at the following number 1(800)-221-1212.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Melanie A
Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Booked a car through Expedia for 2 days. Got to the rental company and they did a credit check which I didn't pass and didn't get the car. I had to go to another rental company and pay last minute high rates. Called Expedia for a refund and they kept me on hold over 40 minutes to call the rental car company. The girl then cancelled the reservation and refunded my money(which will take 7 days!) but she refused to give me a cancellation number. She kept saying it would come to my email. I told her I wanted it over the phone she refused 2 more times. I had to wait another 7 minutes on hold for a supervisor, just to get that number. I am still waiting for my email. NEVER AGAIN EXPEDIA!
Booked a hotel room thru Expedia . My wife fell and dislocated her left shoulder and had a small fracture. We cancelled the reservation 2 weeks before the cancellation deadline specifically advertised and indicated on the Expedia website .
After numerous emails to and from Expedia notified us they would not refund the $1,111.54 we paid Expedia.
December 3, 2019
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** , Revdex.com case number *** regarding a package reservation. We understand that Ms. is seeking a refund of $1,111.54 for the cancelled hotel reservation.
Our records indicate on July 4, 2019, Ms. or an authorized user of the Expedia account booked a two night hotel reservation for the *** arriving October 4, 2019 and checking out on October 6, 2019 via itinerary ***. A confirmation itinerary was emailed the same date, it was first opened on July 5, 2019 and reviewed four times.
On October 4, 2019, the customer called in wanting to get a refund for the reservation. They advised the reservation was cancelled outside of penalty on September 21, 2019 and the hotel charged for the reservation.
From October 4, 2019 through November 4, 2019, numerous email communications were made between Ms. and Expedia, Ms. sent emails advising she had been charged when her reservation was refundable at the time it was cancelled. Expedia replied back that we were trying to communicate with the hotel. Our representatives tried numerous time to communicate with the hotel. On October 28, 2019 a hotel manager advised the reservation was non-refundable and non-cancellable. Ms. emailed Expedia advising we have given invalid information since the reservation shows it was refundable and requested to be refunded. Expedia responded that we were still trying to coordinate the issue with the hotel. Expedia sent another email to the hotel inquiring on a refund for the reservation.
On November 27, 2019, Expedia was able to verify the cancellation and change policy listed on the confirmation itinerary and the reservation. Expedia contacted the hotel and they advised the manager was away and suggested that we email her. Expedia sent the email asking for a refund for the refundable reservation.
On December 2, 2019, Expedia called the hotel and was advised that the manager would return tomorrow after 830am. After further review on December 3, 2019, Expedia contacted the hotel and they advised the reservation was booked through a third party and since it was a game weekend they charged for cancelling. I advised the reservation was refundable prior to October 2, 2019 per their cancellation/change policy on the reservation. The hotel advised they will refund the amount they charged the guest and it should be received within 10 business days.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, activities and airlines, and is subject to the rules and restrictions of those providers. We hope you understand we must adhere to the policies dictated by the vendors.
We thank you for allowing us the opportunity to address the issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Di-Di FCorporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me, providing
the funds are received within 10 days.
Sincerely
On Sept 08, 2019 I made an airline reservation on Expedia.com for 4 persons traveling from Singapore to Lagos Nigeria with ***. Itinerary number is ***. Total amount I was charged is 5289.40 USD. Date of travel was Oct 30, 2019. Expedia has a 24 hour cancellation policy. I called Expedia on Sept 09 to make the cancellation as I no longer needed the tickets, and Expedia does not allow cancellation through their website. The customer service representative informed me that the status of the ticket shows "No show" so they are unable to cancel it and they would have to contact the airline to make the cancellation. Expedia claimed to have tried reaching ***, but they did not have the right phone number. I followed up again before the end of the 24 hour period. I was told the airline office was in a different time zone and not reachable. The Expedia agent informed me that the ticket was fully refundable and although the cancellation didn't happen in 24 hours, it would happen within 72 hours.
I have spent several hours talking to Expedia agents and the corporate office in the last 11 weeks to no avail. I have received some unacceptable reasons as to why they cannot refund my tickets -
- The airline has a policy that one way tickets cannot be booked. (I had previously purchased one way tickets on *** and provided the ticket numbers for all 4 passengers. This is not true as Expedia / *** cancelled an identical itinerary for me (#***) on the same day.
- The airlines requires the credit card to be pre-approved.
- The airline asked us to call another phone number that is not reachable
- The airline cannot change the status of the ticket any more because you filed a claim with your credit card ( I filed a dispute with my bank on Oct 18, 2019. The claim was not approved by the bank. I don't have visibility to who they talked to).
Expedia takes no responsibility to provide resolution.
December 5, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a flight reservation. We understand that the customer is seeking a full refund of $5,274.40, based on a request to cancel her flight.
In researching Ms. complaint, and as of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply.At this time we respectfully request additional time from the Revdex.com to further research the matter. We will submit our final reply via the Revdex.com’s website.
We thank you for allowing us the opportunity to address the issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Melanie A
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:the email response from Expedia states they need more time to resolve my complaint, without a mention of how much more time is required, or why more time is required. I have been waiting since 08 Sept 2019 and I believe 3 months is sufficient time to resolve this issue. I am unable to accept an open ended timeline to resolve my complaint.
Sincerely
January 17, 2020
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a flight reservation.
Our records indicate that on September 8, 2019, Ms. or an authorized user of the account purchased, a one-way fare online via Expedia.com, departing on October 31, 2019, from Singapore, Malaysia , traveling to Lagos, Nigeria, via *** and landing on November 1, 2020, via ***, under itinerary ***, for total of $5289.40.
We understand from Ms. complaint after completing the reservation, she chose to cancel the refundable flight for a full refund. However, based upon airline restrictions the refund process was delayed causing Ms. to file a dispute.
Our records show that from September 8, 2019, through October 18, 2019, Ms. contacted Expedia requesting refund assistance, against her tickets. Regrettably, we contacted the merchant *** (the company that charged the customer’s credit card). To request that *** promptly authorize Ms. refund request. Therefore, Ethiopia advised that Expedia must validate the form of payment used at the time of booking. Furthermore, Ethiopian stated that the credit card validation will take time to complete.
On October 28, 2019, Ms. contacted Expedia to obtain a update on the status of her refund request. Expedia was later notified by Ethiopian that Ms. filed a credit card dispute with her card holder preventing *** from continuing with the initial refund request.
Upon receipt of the Revdex.com complaint on December 9, 2019, we requested additional information regarding her complaint. The documentation received via email from Ms. included a copy of her credit card statements, showing that she disputed the charges and all temporary credits were reversed by her bank. Ms. necessary documentation was then forwarded to Ethiopian for their final review/process.
After final review, on January 17, 2020, Expedia processed a refund of $5289.40, back to the customer’s original form of payment. The time it takes for that refund to post depends on how quickly Ms. bank processes refunds generally within three to ten days.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Melanie A
Corporate Correspondence Team