I purchased a round trip plane fare ticket from Expedia. I was unable to make the trip due to a new job I got and would be starting during that time frame. I called Expedia and was told there was nothing they could do as it was a basic ticket and basically it was use it or lose it BUT I could call the airline and they might be able to give me some kind of refund voucher. I then called the airline and spoke to *** who then spoke to his supervisior at *** and he told me that YES they in fact could issue a voucher for a future flight but needed Expedia to release the information of the ticket so they could check the price. I then called back to Expedia and talked to a supervisor named Terri who said I wasn't able to get a refund I then explained to her the prior conversations and she then put me on hold for 20 minutes. She got back on the phone and said she called *** and released the information to them and it was all set up. I repeated the fact and asked her three times did u give them the information that the need. She kept assuring me that yes she had. I then proceeded to call *** back and a agent named *** then tells me that she has documentation in her computer call record that Expedia supervisior Terri refused to give her the information and that there was nothing they could do and that Expedia has played this game with a lot of people before (the agents words not mine). I then called Expedia back and Terri was no were to be found and ALL of a sudden now they are in charge of the ticket and tell me they won't be issuing me a refund. I then talked to a manager that sent me to a resolution specialist and they would listen to my phone call between Terri and I and would get back to me. They called me back and said there was nothing they could do but when I questioned them about the conversation between Terri and I the agent had no details of that conversation. why?? They ar blocking my attempt to deal with
Expedia.com Response
• Aug 06, 2019
August 6, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms. *** Revdex.com case number *** regarding being refunded for all extra charges and the security deposit.
Our records indicate on July 3, 2019, Ms. or an authorized user of the Expedia account purchased a roundtrip flight departing August2, 2019 from St. Louis, MO to Wilkes-Barre, PA and returning on August 11, 2019, via ***. A confirmation email was emailed on July 3, 2019; it has not been opened.
Upon receipt of Ms.’s complaint, we investigated the issues which were brought to our attention. We can confirm on July 25, 2019, Ms. called in checking options because she cannot fly anymore, she has a new job. Our representative advised Ms. the ticket she purchased was a basic economy ticket and is not refundable and does not allow any changes. On July 30, 2019, Ms. called in numerous times checking on options because could not fly. Our representatives advised of the basic economy ticket she purchased and advised of the restrictions. Ms. asked for a supervisor for assistance, says she was advised to contact *** for possible compensation since Expedia would not refund the ticket. She was also advised to talk to a supervisor from Expedia to send document to *** with the amount of the ticket. Ms. wants the flight details to be sent to *** Airlines to get a credit or compensation from *** Airlines. Our representative checked the details of the ticket and called ***. *** was not able to do anything, since the ticket was a bulk basic economy ticket. *** did not have any documentation from the *** agent that Ms. says she spoke with and was not able to honor Ms.’s claim.
After further review on August 6, 2019, Expedia reviewed the back office system where Ms. created her reservation, the confirmation email along with *** Airlines rules and restrictions. The ticket that was purchased was a basic economy ticket and cancellations and changes are not allowed. The rules of the ticket that was purchased appeared as follows when the ticket was selected and also on the confirmation itinerary:
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
In addition , at the time of completing her booking on our website, Ms. agreed to our Terms of Use, which expressly provide:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Based on the above Expedia is not able to honor a refund request. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
Customer Response
• Aug 06, 2019
Complaint: ***
I am rejecting this response because:They are lying. I called and spoke with a EXPEDIA personal and they are the ones that said they yes could not give me a refund BUT I could contact *** and they might be able to get a vocher. I did just that and *** did say I talked to a *** supervisor that I could get a voucher for some of the money spent but they needed Expedia to release the value of the tickets. I then called back to EXPEDIA and talked to the supervisor Terri and she put me on hold and said that she was calling *** and that she was given them my information. Got back on the phone with me and assured me 4 TIMES that she gave them my information and that I was all good to go. After calling *** back again they informed me that they have communication records that Terri did call but REFUSED to give them my information about the ticket (after she lied and told me she had) and that Expedia was playing a game with me and they will give me a voucher but need that information. I feel like they have blocked me from getting me what they promised me and they know it because they in fact ARE playing a game. Read the reviews on thier website, ***, and even your website. It plastered all over it. Who's lying I guess is the question here and it's Expedia.
I booked airline flights and hotel July 31st online. Flight leaves next day August 1st, from Dallas, to Panama City Panama. I have a cruise waiting to leave on August 2nd, that I will now not able to make. They charged for the first leg of the flight, and it will take days to refund my money. I have no confirmation number as they cancelled the flight. I took the rest of the money I had and try to book over the phone, same thing happened. Second charge of $878.90....no ticket, no confirmation, no money to purchase ticket. I want my money and will ask for restitution of all monies paid for cruise.
Expedia.com Response
• Aug 06, 2019
August 6, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a purchase request. We understand *** is requesting compensation.
We understand that *** is stating that she attempted to book flights and the purchase was not completed. Expedia is unable to provide compensation for a booking that is not completed. Expedia offers items from travel suppliers such as airlines, hotels and rental car agencies. Pricing and availability of items selected come from the travel suppliers. Purchases are not guaranteed unless the items are booked and confirmed.
The website Terms of Use are accepted by persons booking on the website. They include:
AGREEMENT BETWEEN CUSTOMER AND EXPEDIA, INC.
Welcome to the Expedia.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", “Expedia” and "Expedia, Inc." refer to Expedia, Inc., a Washington corporation, and its subsidiaries and corporate affiliates, including Travelscape, LLC, (collectively, the "Expedia Companies"). “Expedia Partner” means any co-branded and/or linked website through which we provide links, content or service. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents.
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Correspondence Team
Customer Response
• Aug 07, 2019
Complaint: ***
I am rejecting this response because:you may have all your disclosures, but have no right to hold MY money if you ate unable to fill my request. I needed that money for airfare and was unable to purchase when I needed
I bought to plane tickets from USA to Brazil in Expedia. Outbound flight was ok, but the check in the flight back was denied. We get to the airport 1 hour prior to the flight, airline told us that we should get there 2 hours in advance, check in was open to the flight. The first flight was a local flight from Belo Horizonte to Campinas, the flight to the USA whould be 5 hour later. The airline also denied to put us in the next flight. I called Expedia and they told me they can do nothing. I had to buy new tickets for the next day in . Intinarary numbers: *** and
Expedia.com Response
• Aug 06, 2019
August 6, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight. We understand *** is requesting compensation.
Our records indicate on April 18, 2019, ***, or an authorized user of the Expedia account, booked flights for two passengers from Fort Lauderdale, FL, USA to Belo Horizonte, Brazil with ***, departing on July 3, 2019 and returning on July 7, 2019.
We understand that the outbound flight was used and the return flight was not. The value of the return flight is less than the amount of any penalties for cancelation. Taxes are governed by the entities that collect them and we are unable to refund any taxes on the tickets.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Correspondence Team
Customer Response
• Aug 07, 2019
Complaint: ***
I am rejecting this response because:
This is simple a lie. I bought each 2 way ticket for around 800.00usd, so I paid around 1600.00usd. Let's say the flight back is around 400.00usd each, *** has a penalty of 150.00usd as we can see in the line below:
***
So Expedia have to refund me around 250.00usd on each of the two tickets. Also airport fees are only charged if and after the passenger really fly, so they have to be refund them in full.
I hope Expedia change their mind or I will be forced to take it to court.
We were searching for a hotel for July 21. Apparently, they like to put ads in their results for different weeks, because generally, when I search for a hotel for a single date, my days are flexible. So, Expedia ended up getting my $125, thankfully, the hotel refunded me what they could, but I still ended up out a bunch of money because of their deceptive advertising practices.
I booked a hotel for 3 days and Expedia indicated that I could change or cancel my reservation up until the day the reservation began. I feel that was my contract with Expedia and the hotel to allow me to make changes and to charge me the amount that was stated when I made the reservation. I called to change the reservation 2 months ahead of time. I wanted to cancel the first night booking which was $79 per night. The 2 other nights were $179 each. Expedia said my credit for the first night would be $21. They indicated that they would have to cancel and rebook the whole reservation for the present rate for the other 2 nights. I talked with the hotel directly and they indicated that they could cancel the first night and charge me the original rate for the other 2 nights, but I had to get Expedia to agree to that change. Expedia would not agree and the Gold Service rep was not helpful. I have never know a hotel to increase the rate on a reservation if you had to make a change if they stated you could make changes or cancel a reservation. I will never use Expedia again. I had a problem with an earlier Expedia reservation at a hotel where I was charged a rate for a weekend night that was 3 times the rate being charge another customer I talked with. The hotel made the charge right and apologized for Expedias inflated charge.
From now on I am not using Expedia. I will call the hotel directly for my reservations so I do not have to deal with a middleman.
The price on website and my receipt is for a total cost of $1,248.48 and based on this I have made my flight booking, now I see there is a charges of $1,507.77 on my credit card. I tried to contact Expedia on the evening of 7/29/2019 and was with them for over than two hours, but not only that wasted my two hours time and never resolved but simply stated there was a glitched in there system and that apologized but refuse to refund me the extra they have charged me.
Expedia flight itinerary #
Expedia.com Response
• Aug 05, 2019
August 5, 2019Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms.. *** Revdex.com case number *** regarding a refund for the extra charge and to make sure that Expedia system glitch does not effect more consumers like her.
Our records indicate on July 20, 2019, Ms. or an authorized user of the Expedia account purchased three combined one-way flights, departing August 1, 2019, from Baltimore, MD to Los Angeles, CA and returning on August 11, 2019 from Los Angeles, CA to Baltimore, MD, via ***. A confirmation email was emailed on July 20, 2019; it was opened and reviewed six times.
Upon receipt of Ms.’s complaint, we investigated the issues which were brought to our attention. We can confirm the confirmation email that was emailed to Ms. was priced in error on the child’s outbound ticket.
On July 29, 2019, Ms. called to confirm the charges that were made. Our representative reviewed the Expedia account and verified we charged the account correctly. Ms. called again because of a difference in the charge amount and the confirmation amount; complaining about error on the pricing and stated Expedia had charged more. Our representative contacted the airline and they advised that that there were no other reservations and no other charges and the charge amount was correct. From July 30, 2019 through August 1, 2019, Ms. emailed Expedia advising that there had been overcharged. Expedia replied back advising the charge amount was correct.After further review on August 5, 2019, Expedia was able to retrieve within our back office system that the reservation Ms. booked was for $1507.77. The back office system shows that Ms. agreed to the total charge of $1507.77 when the reservation was booked. The confirmation email printed incorrectly and did not show a charge for the child’s outbound flight. The correct price was charge, the correct tickets were issued for each of the travelers and the agreed amount of $1507.77 was charged to Ms..
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
In addition , at the time of completing her booking on our website, Ms. agreed to our Terms of Use, which expressly provide:Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above there is no refund that Expedia is able to offer. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
On June 19, 2019, I made reservations for a hotel stay from July 26- July 28 2019 utilizing Expedia.com. I received confirmation and booking numbers for stay. Upon. My arrival, the hotel stated that they did not have a reservation for me, the hotel had an entirely different name. I contacted Expedia and was given an option of one other site in the area at the original price. I was told the property was upgraded and comparable to my original location. After arriving at the second location, it was clear I had been deceived. The location was run down, dirty, and felt unsafe. I contacted Expedia, and was able to talk to multiple individuals with each saying something different. I was transferred multiple times, hung up on, and lied to. I ended up not staying in a hotel, and demanded my refund. After being told multiple resolution options, Expedia had charged my account $350.00. I did not receive what I would be willing to pay for, and want a full refund. This is theft.
Expedia.com Response
• Aug 04, 2019
August 4, 2019
Revdex.com
Mid-Western and Central Ohio
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a full refund request for his hotel reservation.
Our records indicate that on June 20, 2019, the customer, or an authorized user of the Expedia account, self-booked a “Pay Later” (payment collected directly by the vendor) hotel reservation using Expedia’s website, under itinerary ***. The hotel stay was to be at ***, for a check-in June 26, 2019 and a check-out on June 28, 2019.
On July 26, 2019, Mr. called in stating the hotel has the reservation in a different name in their system and the hotel was sold out. Mr. was transferred to our Lodging Operations Team and accepted to move to a different location and his original reservation was cancelled and refunded for the amount of $350.26.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. In addition, at the time of booking Mr. agreed to Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret Mr.’s experience was not as we would have hoped, based on the information provided above we are unable to honor her refund request as the refund was already processed and it may take up to 7-10 business days to reach your financial institution.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Customer Response
• Aug 08, 2019
Complaint: ***
I am rejecting this response because:Expedia is only responding to the initial concern, they did not address the fact that they only gave me one option as relief for their error, and they charged my account the full fee even after I voiced my concern and disapproval of the second location, *** Conway, SC. They had me speak with more than 6 people, and all of them gave different solutions even crediting $75-$100 in credits for later use. I refused the second location, and asked for my refund, and they acted totally deceptive while charging me for the mistake.
Sincerely
Due to power outages at the *** Airport and resulting issues with TSA, my significant other and I missed our original flight from CVG to O Hare Airport using *** Airlines. When I attempted to reschedule the flight, *** Airlines told me that they could not and I would have to contact Expedia for further assistance. When I contacted Expedia, they told me there was nothing they could do. At the time, I thought they canceled the outgoing trip (which they shouldn't have done) since I could have caught a flight that would have connected to my Chicago to Portland flight. Due to *** Airlines and Expedia's refusal to help me, I had to book a later flight and miss both flights. On the day before I was expected to return to ***, I found out they canceled my returning flight to *** as well. Both *** and Expedia blamed each other and they were determined to leave me stranded in Portland without an ounce of compassion and willingness to help. To add insult to injury, I had to purchase a second round of tickets from Portland to *** despite purchasing insurance protection for this type of event. They claimed it wasn't covered but the way they advertised it was misleading and if I had known, I would have never purchased the insurance. The cost of purchasing the flights at the last second costed more than I paid total for the hotel and flight from *** and Portland when I booked my stay on Expedia. I am shocked by the lack of compassion and understanding the representatives showed during this whole nightmare.
Expedia.com Response
• Aug 03, 2019
August 3, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding flights. We understand *** is requesting a refund.
Our records indicate on June 11, 2019, ***, or a person authorized for the Expedia account, self-booked a package including flights with *** Airlines traveling from ***, OH to Portland, OR, departing July 26, 2019, returning July 29, 2019, three nights with the *** and a Travel Protection Vacation Waiver.
We understand that the customer contacted Expedia on July 28, 2019 requesting assistance with receiving return travel on July 29, 2019. We contacted the airline regarding the flights purchased in the package and were advised that the flights were no showed, the tickets had no value for exchange or refund, and a waiver could not be provided. The airline further advised that any further travel requested may be purchased on new tickets. The information was provided to the customer, and we offered assistance with purchasing new tickets that was declined.
Expedia is a third party intermediary offering items from travel suppliers such as airlines, hotels and car rental agencies. The terms and conditions for the items come from the travel suppliers and Expedia is unable to override the terms and conditions.
At the time of booking, the terms and conditions for the flights were provided and accepted. The terms and conditions for the airline tickets stated that they are nonrefundable, but changes are allowed prior to travel for a fee plus any difference in fare cost. The terms and conditions for the Travel Protection Vacation Waiver stated that one-time change or cancel fees could be reimbursed if the change or cancel is made prior to the start of travel. As the terms and conditions were provided no compensation is available.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Customer Service
Expedia.com Response
• Aug 07, 2019
August 7, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding flights. We understand *** is requesting a refund.
The ticket purchased was for roundtrip travel from ***, OH, to Portland, OR, and many flights could have been provided to complete the travel. Changing from the roundtrip fare purchased, to one way travel from Portland, OR to ***, OH would be a change. That change in travel would require the customer to exchange their ticket, paying an airline change fee and any difference in fare.
Once one of the flights was missed, or no showed, the remaining value of the ticket was forfeit and an exchange was not available. Changes have to be made prior to the start of your next flight. When we offered to assist the customer in purchasing a new ticket we advised that any costs would be his.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Customer Service
Customer Response
• Aug 17, 2019
Complaint: ***
I am rejecting this response because:
I purchased the travel insurance to protect myself from unexpected trip issues and Expedia failed to live up to the terms of that agreement. Furthermore, Expedia further aggravated the circumstances by telling me things that I obviously knew (i.e flight was missed, they cant help me, contact ***). At the *** airport, the travel agent did not once offer me a chance to book an alternate flight. This caused me to miss another flight that I could have taken with *** to the same destination and not miss the other legs of the flight. The only time an offer was made to book another flight was on the return trip and Expedia wanted me to pay full price for the ticket (which is unheard of). Why would I ever give Expedia another dime, after what they have done to me. On top of that, I know how to purchase a ticket full price elsewhere.
Instead, I had to purchase 2 sets of one way tickets at the airport, at the very last minute. This cost me more than the entire trip through Expedia. Instead of saving money, my trip costs more than doubled. If *** can take responsibility for their part, Expedia should be able to. At the end of the day, while *** could have done more at the time, the ultimate responsibility rests with Expedia to make things right. All I am hearing from Expedia is that they do not feel they have any culpability in this situation. There were countless ways Expedia could have rectify the situation and failed terrribly.
I will still consider *** for future flights, but I will never use your services again. At this point, I want other customers to be warned about what can happen when things go wrong. I encourage customers to search on *** people in similar situations as me. Until, Expedia takes responsibility for their part, I will never be satisfied with the resolution of this issue.
I made a reservation with Expedia to a hotel called *** in Carlsbad, Ca for the dates of July 29th through the 30th 2019. But after purchasing and receiving an email confirmation a day later from Expedia saying that my reservations were made for the night I made the reservations instead of the dates I mentioned above. I immediately called Expedia asking them to refund me the money for the issue their site caused. The representative said he wasn’t going to process it until the called the hotel. They apparently made a complaint with them and said that they talked to a desk agent at the hotel which said they will look into it. Just today Tuesday July 29th I received an email from Expedia saying that they tried asking for my refund but the hotel denied the request. I then called *** in Carlsbad, Ca trying to dispute the fee charged for a night that I didn’t even stay. The representative of the hotel ended up telling me that they never charged me for that reservation and that they never received a call from Expedia. Expedia has kept my money and won’t return it. I need help getting my money back. Here’s the itinerary #***. If you need any further information please feel free to contact me.
Expedia.com Response
• Aug 06, 2019
August 6, 2019
Revdex.com
Mid-Western and Central Ohio
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a full refund request for her hotel reservation.
Our records indicate that on July 23, 2019, the customer, or an authorized user of the Expedia account, self-booked a hotel reservation using Expedia’s website, under itinerary ***. The hotel stay is at the *** Carlsbad Beach, a ***, for a check-in July 23, 2019 and a check-out on July 24, 2019. The Cancellation and change policy provided to and accepted by Ms. at the time of booking stated:
The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.
We can confirm that on July 28, 2019, Ms. contacted Expedia requesting a refund as she meant to book for July 29, 2019. We contacted the hotel and spoke to Savannah in Reservations on the customer’s behalf to request for approval however, the refund was denied.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. In addition, at the time of booking Ms. agreed to Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret Ms.’s experience was not as we would have hoped, based on the information provided above we are unable to honor her refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Expedia.com sent me an email saying I purchased tickets to ***, I did not purchase these tickets. When I called and talk to them I was told they were nonrefundable, regardless of the fact that I never purchased them in the first place. *** Orlando Florid Expedia.com sent me an email saying I purchased tickets to ***, I did not purchase these tickets. When I called to talk to them I was told they were nonrefundable, regardless of the fact that I never purchased them in the first place. *** says that they would refund me the tickets if they could but due to contractual issues with Expedia they are not able to. Expedia claims they will not refund them regardless of whether I purchased them. Even though they were never picked up. I got to the highest level of Customer Support, where they told me they were not be able to provide me a refund. I would like to reiterate I never bought these tickets. Please feel free to contact me for more details or names.
Expedia.com Response
• Aug 05, 2019
August 5, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** Revdex.com case number *** regarding receiving a refund for $676.00.
Our records indicate on July 28, 2019, Mr. or an authorized user of the Expedia account purchased four two-day admission tickets to *** Hollywood for July 28, 2019 and July 29, 2019, via ***. A confirmation email was emailed on July 28, 2019; it was first opened on July 28, 2019 and reviewed four times.
Upon receipt of Mr.’s complaint, we investigated the issues which were brought to our attention. We can confirm on July 30, 2019, Mr. called in saying he never made the reservation and wants a refund. Our representative advised that he needed to get in touch with the company to check their policy for refunding. Mr. was not okay with that and requested a manager. The call was escalated and Mr. advised that he wants to get a refund for the reservation, claims that he didn't book it. Says he contacted *** and was advised they cannot process a refund due to the reservation being on hold under Expedia. Our representative tried to explain to Mr. why *** cannot process a refund but Mr. was not allowing our representative to disclose any information and just kept insisting on a refund. Mr. claims that there had been fraudulent activity. The call escalated and taken over by a supervisor. Mr. was advised that we cannot refund as it is nonrefundable. Suggested that Mr. reach out to his bank or wait until we receive a response from the vendor.
After further review on August 5, 2019, of our back office system, the confirmation itinerary that was emailed to the email address on file and the online itinerary confirmation Expedia has been able to verify in our back office system that the reservation was booked and someone logged into Mr. account and used his passcode to purchase the four non-refundable tickets.In addition , at the time of completing the booking on our website, Mr *** agreed to our Terms of Use, which expressly provide:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityBased on the above, Expedia is not able to honor the refund request. If Mr. needs any further assistance he may contact our Customer Service Department at 877-227-7481.We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Booked hotel on Expedia.com in VA beach. Got to the property and it was NOT in the condition represented on Expedia’s website. Opted to book a different hotel through Expedia. Booked at a ***, which Expedia did not make clear there are TWO of within VA Beach....after realizing we booked the wrong *** location, immediately contacted Expedia and explained our error, but they said they can’t refund the booking because of the hotels policy. Called the hotel and after talking to upper management was assured refunds are solely determined by Expedia (the manager noting Expedia has our money, not them- therefore they have nothing to refund us). He further commented that Expedia does this all the time, ie: says it’s the hotel’s call to refund or not....after failing to get any resolution to our issue we gave up. Then, Expedia sent an email offering me traveler insurance to cover things like a cancellation. I bought it thinking I could use it to get a refund on our mistaken booking. However when I tried to use it to cancel the booking, it would not allow me to do so. So why did they sell me coverage I couldn’t even use?!?! Very concerning business practices- felt very entrapped in a bad situation. Expedia was going to get a booking regardless, so why they wouldn’t work with us to resolve an honest mistake seems quite unreasonable. In total, we paid for two hotel bookings for two nights ($800+) and never checked into either hotel. Just seems wrong....we ended up booking directly with a different hotel in the location we needed to be in.
Expedia.com Response
• Aug 06, 2019
August 6, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms. *** Revdex.com case number *** regarding a $528.00 refund.
Our records indicate on April 17, 2019, Ms. or an authorized user of the Expedia account booked a one-night hotel reservation at the ***, checking in on July 25, 2019 and checking out on July 26, 2019, via ***. A confirmation email was emailed on April 17, 2019; it has not been opened. It appears the reservation was cancelled online and was refunded on May 12, 2019. The reservation was subject to the hotel cancellation and change policy which stated, “ cancellations and changes made after 11:59 PM local hotel time, Tuesday, July 23, 2019 are subject to a hotel fee equal to 1 night(s) plus taxes and fees. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value”.
Our records indicate on May 11, 2019, Ms. or an authorized user of the Expedia account booked a two-night hotel reservation at the ***, checking in on July 25, 2019 and checking out on July 27, 2019, via ***. A confirmation email was emailed on May 11, 2019; it has not been opened. On July 29, 2019, Ms. called in to cancel the reservation stating she was not feeling well. Our representative called the *** and was advised to call back the following day at 8am local hotel time; the manager was not available. Expedia spoke with the hotel and they denied refunding the reservation. On July 30, 2019, Expedia emailed Ms. advising the case was presented to ***. Unfortunately, due to their reservation policy they have denied the request. The hotel’s cancellation and change policy was as follows: “Free cancellation! Deposits are fully refundable if canceled before 11:59 PM local hotel time, July 22, 2019. Room cancellations made after 11:59 PM local hotel time, July 22, 2019, will not be refunded the deposit amount. Room cancellations made after check-in will be charged for the remainder of the room reservation, and the deposit amount for the room will not be refunded.” Our records indicate on July 25, 2019, Ms. or an authorized user of the Expedia account booked a two-night hotel reservation at the *** by ***, checking in on July 25, 2019 and checking out on July 27, 2019, via ***. A confirmation email was emailed on July 25, 2019; it has been opened and reviewed twice. The hotel booking protection was added later that day for $23.00. On July 25, 2019, Ms. called in to cancel, our representative called the hotel and they denied waiving their penalty. On July 26, 2019, Ms. called in advising the reservation was booked by mistake. The hotel manager was not available and the waiver was previously denied. The hotel cancellation and change policy appeared as follows: “The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded”.
After further review of Ms. Expedia account on August 6, 2019, Expedia reviewed the notes, documentation on each of the reservations, along with the confirmation emails and hotel notes and emails. Ms. made multiple hotel reservations and when Expedia contacted the hotel’s as an advocate for Ms. the hotel denied waiving their penalties based on their policies.
We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.In addition, at the time of completing her booking on our website, Ms. agreed to our Terms of Use, which expressly provide:SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Based on the above Expedia is not able to honor a refund request. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Customer Response
• Aug 10, 2019
Complaint: ***
I am rejecting this response because:I made contact with the *** Hotel and spoke with a manager that I advised me Expedia will say it is up to the hotel to approve any refund, but the bottom line is that the hotel does not have our money to refund as it was paid directly to Expedia. I understand the policies they are citing, however, I expect some compensation in the interest of doing right by the customer. I have used Expedia numerous times and have never raised any fuss before. I have been a good customer, made them lots of money, but that ends today with their disappointing response. Again, my primary issue was with the mistaken booking at ***. Furthermore, Expedia should certainly refund the “protection” policy they sold me the same day the mistaken booking was made at the *** on 7/25 that I was not allowed to make use of.
On 4/20/19 we called Expedia & spoke to sales rep. David M to help us purchase a vacation package to Orlando,FL. Which had to include flight,hotel & *** tickets. Mr. M made the reservation of the flight & hotel to Orlando but made the error of getting the tickets to *** in California. We had spoken to supervisor Diego A the same day about this mistake & that we wanted to cancel the vacation package but Mr. A insisted that there was no need for that, they just needed to do the change to *** in Orlando. But on 4/23 we received an email that there was no change of policy for that. We will like our refund back for the *** for dates June 22-23 & June 25-26 ( this transaction was purchase with 2 different credit card for the amount of $795 each). Expedia does not want to take responsibility for their mistake.
Expedia.com Response
• Aug 05, 2019
August 5, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Cases *** and ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding activities. We understand *** is requesting a refund.
Our records indicate on April 20, 2019, ***, or a person authorized for the Expedia account, booked tickets for ***. Tickets for five people were purchased on itinerary ***, and tickets for five more people were purchased on itinerary ***.
We understand from Ms.’s complaint that the tickets, which were provided for Universal City, CA, should have been provided for Orlando, FL. We refunded both itineraries in full on August 5, 2019. Each refund will go to the form of payment that was used for the purchase. The refund time frames vary based on the processing time of the credit card company.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Correspondence Team
Customer Response
• Aug 07, 2019
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I appreciate Expedia’s decision to offer a full refund as it was not my doing that the tickets were ordered for the wrong park.
I BOOKED A ROOM FOR JUNE 29 AT *** IN BRIMINGHAM, AL. THE COST WAS $111.86. WHEN I ARRIVED THERE WAS NO RECORD OF MY RESERVATION. EVENTUALLY THEY FOUND A RESERVATION WAS MADE FOR JULY 5. SO I PAID FOR THE ROOM AT THE AIRPORT AND HAVE CONTACED EXPEDIA SEVERAL TIME VIA TELEPHONE AND HAVE BEEN ADVISED THAT HOLIDAY INN WOULD MAKE THE REFUND. AFTER ADEQUATE TIME TO MAKE THE REFUND AND FINDING IT HAD NOT BEEN MADE I CONTACTED EXPEDIA AGAIN. A TOTAL OF MORE THAN 60 MINUTES HAS BEEN SPENT ON THE PHONE WITH EXPEDIA. BASICALLY I WAS PUT ON HOLD FOREVER WHILE THE PROBLEM WAS RESEARCHED AND/OR HIGHER POWERS WERE BEING CONSULTED. JUST A RUN AROUND TO DO NOTHING. THE EXPEDIA # IN QUESTION IS ***. I SEEK A REFUND FROM EXPEDIA. I NEVER PAID THE $111.86 TO HOLIDAY IN. IT WAS PAID TO EXPEDIA VIA CREDIT CARD AND EXPEDIA SHOULD MAKE THE REFUND. .
Expedia.com Response
• Aug 04, 2019
August 4, 2019
Revdex.com
Mid-Western and Central Ohio
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a refund of the hotel reservation he did not use.
Our records indicate that on June 29, 2019, Mr. ***, or an authorized user of his Expedia account, self-booked a hotel reservation using Expedia’s website, under itinerary ***. The hotel stay was at the *** with check-in on July 5, 2019 and check-out July 6, 2019.
We can confirm that on July 11, 2019, Mr. contacted Expedia and stated she is requesting a refund of $111.86 as she did not stay on July 5-6, 2019 at the hotel. A phone call was made to the vendor on the same day and advised only one reservation was charged which was for the month of June 29-30, 2019 as Mr. arrived on that date and checked-in.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, activities, and is subject to the rules and restrictions of those providers. We hope she understand we must adhere to the policies dictated by ***.
Additionally, Mr. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret Ms. experience was not as we would have hoped, based on the information provided above we are unable to honor her request without proof of additional charges. Once the proof is submitted; we would honor the amount she agreed with Expedia which is $111.86.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Tell us why here...
Customer Response
• Aug 07, 2019
REFERENCE THE Revdex.com COMPLINT RESPONSE FROM EXPEDIA. PLEASE ADVISE WHAT MS. HAS TO DO WITH THIS PROBLEM. THANX
Absolutely terrible customer service. Purchased a travel insurance plan and my plans did have to change due to no fault of my own, it was a family issue. Once I called to cancel, they stated they could not help me at all whatsoever and I would have to contact TravelGuard and it takes up to a month to hear anything. I’m not made of money and had a vacation planned that fell through, now I can’t even plan something else in it’s place. Completely false advertisement and horrible service!
Wish I could give negative 100 stars. Terrible company, we booked a hotel that said it was pet friendly and it turns out they were not. We had to book a place last minute at more than double the cost and guess what Expedia said, it's a non-refundable booking. This was regardless of the fact that their website is very deceiving. Don't ever book with these clowns.
I booked flights for my friend to fly with two rescue dogs. Phnom Penh to Madrid on 27th July.
Expedia sold a ticket with not enough transit time to catch the next flight and *** had no record of a booking.
Had confirmation emails from both airlines involved *** & ***, at Phnom Penh airport upon check in it went smooth I paid $430 for safe travel of the dogs. Showed all documents and collected tickets, she said all was booked an see the dogs in Spain.
but when my friend arrived at Bangkok to transit he was told to go though immagration and collect the dogs and his bag,
By this time he missed the next flight and was told he had no onward flight by ***.
After a whole day of phoning Expedia and Swiss for help, all they said was to buy a new flight & wanted us to pay another $400 for the dogs.
He could of flewn to Bangkok for a lot cheaper then $590.
No offer of any refunds.
So now I have lost the money on the flights booked, hotels booked and taxi booked for his arrival.
Expedia.com Response
• Aug 02, 2019
August 2, 2019
Revdex.com
Central Ontario
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia.com is responding to the consumer complaint from *** (Revdex.com complaint # ***) regarding an airline reservation.
Upon researching the customer’s complaint the customer did not provide an itinerary number and there is no record of an airline reservation under her account. It is very likely the customer did not book under her account or on Expedia.com. We suggest that the customer provide an itinerary number, email address and provide clear details regarding the issue that occurred as this was not understood. If Ms. wishes, for immediate attention and to confirm the itinerary she may contact Expedia by phone.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please contact Expedia at 1-800-397-3342.
Sincerely,
Daniel A
Corporate Correspondence Team
Expedia.com Response
• Aug 20, 2019
August 21, 2019Revdex.comNorthwestComplaint DepartmentRE: Expedia.co.uk Case ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.co.uk regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns that have been brought to our attention. Expedia.co.uk is disheartened to know that the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia.co.uk is responding to the consumer complaint from Mr *** (Revdex.com case number ***) regarding the flight reservation that he held with *** and *** under Itinerary ***. We understand that Mr *** has incurred the additional expense to carry his pets with him during his journey.
As per our records, the customer booked a standalone one way flight reservation from Phnom Penh to Madrid and paid only for one adult ticket. Furthermore, customer decided to carry his pets along with him and the airline has charged him according to their policy. Since, in this booking two different airline’s are involved therefore, he has been charged by both airlines (*** and ***).
Again, we thank you for allowing us the opportunity to address this issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Get *** for Android
On Jul 25, 2019, at 8:32 AM, BM <***> wrote:
On July 18, I made a hotel reservation on Expedia.com (itinerary # ***). I always do this through them because they offer 24 hours free cancellation for all reservations. They charged me $1,393.78 (posted to my credit card on July 19). Within an hour, I found another hotel that was more suitable for me. I cancelled the first reservation. During the cancellation process, I was not notified of any additional fees. As always, large letters on the top of the screen were telling me that my cancellation was free.
In a few days, I realized that the refund for this cancellation was only $696.89 (posted on July 20). I waited a few days expecting to see the rest of the refund. Nothing. I contacted Expedia and all of a sudden found out that this particular hotel charges 50% of the reservation amount for cancellation even if the cancellation was made right away. Since then, I have been in constant struggle with Expedia trying to get my money back. I called and emailed them multiple times. They keep bouncing me around from one Customer service representative to another. They are all located overseas. All they do are quoting their manuals. I asked them many times to forward this matter to one of their superiors. All in vain. They gave me the hotel number and told me to call directly. The hotel is unreachable. I suspect some kind of a scam. When you book with Expedia, you deal only with them, never with hotels or airlines directly.
You are my last resort. If it was $7 or $70, I would probably let it go. But $ 700 is a lot of money for me. If Expedia associates itself with the hotel, Expedia should be held responsible for the hotel's actions. There are many online travel companies out there. I have been using Expedia solely for their 24 hours free cancellation policy.
Expedia.com Response
• Aug 01, 2019
August 1, 2019Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** Revdex.com case number *** regarding a refund for $696.89.
Our records indicate on July 18, 2019, Mr. or an authorized user of the Expedia account purchased three combined one-way flights, departing August 16, 2019, from New York, NY arriving Vancouver, BC, Canada and returning on August 23, 2019 Vancouver, BC, Canada to Newark, NJ along with a seven night hotel reservation at ***, via ***. A confirmation email was emailed on July 18, 2019; it was opened once. A cancellation confirmation email was emailed on July 19, 2019; it was opened and reviewed once on July 24, 2019.
Upon receipt of Mr.’s complaint, we investigated the issues which were brought to our attention. We can confirm from July 24, 2019 through July 26, 2019, numerous email communications were sent between Mr. and Expedia. Mr. emails were in regards to the cancellation of the hotel reservation and about the reservation not being fully refunded for cancelling. Expedia email advised that the hotel cancellation reflected a 50% charge for cancelling.
After further review on August 1, 2019, Expedia has been able to verify the reservation and the hotel’s cancellation policy. Based on the hotel’s cancellation policy the reservation should have been cancelled on July 19, 2019 and fully refunded. Expedia has issued a refund for $696.89 to the original card charged for the reservation. The refund will appear in three to seven business days. A refund receipt has been emailed to the email address on file.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
On 10 May 19, I searched for a bundle deal on the Expedia App from my phone for two round trip airline tickets & a 6 night stay in *** located in the ***. I was encouraged by Expedia to book my travel plans through the mobile app & stay in Expedia's VIP Access hotels to get points. I shopped for & selected "BUNDLE DEALS" on the Expedia App. I wanted to fly from, JFK in New York; to TFN which is the airport code for ***. My travel dates were May 25 to June 1 2019 for 2 travelers. When choosing a BUNDLE DEAL, Expedia will bundle flight/hotel & only list all the hotel/resort options that is in the immediate airport destination. They show you a map of all the hotels/resorts for that location. I filtered the options to "Only show VIP Access Hotels". *** displayed as an option & a VIP Access Hotel. I booked this bundle deal from JFK to TFN, stayed 6 nights at *** on 25 May to 1 June 19 for 2 travelers. I reviewed and booked the itinerary for $2,295.95 We arrived at our final destination, *** (TFN) on 26 May 19, went through customs & baggage claim. I requested a taxi from a customer service agent & showed him my entire itinerary. He stated my resort was located on another island named Lanzarote & we would have to take a 30 minute flight to get there. I explained the issue with an Expedia Rep as I was attempting to reserve 2 airline tickets on *** to fly to Lanzarote. The Expedia Rep told me to book the tickets and my case would be reviewed for a refund. I booked 2 round-trip tickets for Lanzarote for €497.88 Euro. We also had to check out a day early from our resort to fly back to TFN. My case was reviewed and I was denied a refund of €497.88 Euro because Expedia can list hotels/resorts up to 100 miles in bundle packages. The distance from TFN to Lanzarote is 410.1km which is 254 miles. Lanzarote has its own airport called ACE. Expedia app is flawed
Expedia.com Response
• Jul 30, 2019
July 30, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a package. We understand *** is requesting a refund.
Our records indicate on May 10, 2019, ***, or a person authorized for the account, booked a package for two passengers including flights with I ***, traveling from New York, NY, USA to Santa Cruz de Tenerife, Spain, departing on may 26, 2019 and returning on June 1, 2019, six nights with *** - All Inclusive and a Travel Protection Package Protection Plan with Travel Guard.
We understand from the complaint that *** has documentation showing she has expenses incurred due to an error. We ask that all documentation be provided so that we may review it and provide a one-time resolution.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Customer Service
Customer Response
• Jul 31, 2019
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID. I am sending over documents supporting my claim.
On July 19th -- 22nd, I booked two hotel rooms for my family through Expedia.com for 3 nights at *** in Pooler, Georgia. When I arrived one of the rooms had a very strong odor. A family member informed me that it appeared to smell just like weed. I immediately went downstairs and told the hotel desk clerk or manager, who was of Indian descent. He moved me to another room, and because of an event we were attending, we quickly put our bags down and immediately left. However, that night I noticed the sink handle was broken and informed the desk clerk. There were smudge marks on the wall throughout parts of the room. The walls were dirty and not looking fresh as advertised from the website. In addition to that, the room would get very hot despite the temperature being turned down. As a matter of fact, I ran into a couple who stated the exact same issue in their room. I did inform the desk clerk who was a Caucasian lady with short brown hair, glasses and with a heavy set stature. Also, while taking a shower there was a roach. One night I was very parched and wanted something a soft drink, so I went down the hall to the vending machine got a Sprite just to find out it lukewarm. The following day both vending machines had an out of order sign. Not even a vending machine was available for people. Even the toilet had a very loud screeching flushing sound. There were very limited TV channels to select from as well. Also, breakfast was advertised as included in the price. Well, breakfast consisted of being in a very small room comparable to my house closet that consisted of small tables and seat cushions that were dirty and stained. The waffle maker was not the traditional waffle maker. It had 3 or 4 round shapes, meaning you would be making mini waffles. How absurd!! This hotel was not even willing to purchase a good Belgian waffle for people to make a regular waffle. The downstairs hotel lobby did not even have hand towels ready for patrons when coming to breakfast.
Let me just say the only reason I didn't immediately leave this hotel was that my other family members had booked rooms in this hotel and we couldn't locate a hotel with four rooms in that short time span. So basically I felt helpless.
I can't describe how perturbed I am in Expedia with advertising a poor quality hotel with pristine photos online. I would suggest before advertising, they send their folks to actually visit these hotels because it is very misleading and unfair trade practices to the public. I want Expedia to be held accountable for making sure people get exactly what they pay for. My trip was dampened because of having to endure a hotel stay with these type of conditions. If Expedia does not believe me, please send a representative to the hotel (visit more than one room) to verify my claims.
Expedia.com Response
• Jul 31, 2019
July 31, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: *** Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** Revdex.com case number *** regarding receiving a refund for one of the room reservations and having the property removed from our website.
Our records indicate on June 25, 2019, Ms. or an authorized user of the Expedia account booked two three-night hotel reservation at the ***, checking in on July 19, 2019 and checking out on July 22, 2019, via ***. Email confirmation were emailed on June 25, 2019; they each were opened and reviewed six times.
Upon receipt of Ms.’s complaint, we investigated the issues which were brought to our attention. We can confirm on July 24, 2019, Ms. called in to complain about the hotel reservation. She stated the room smelled like marijuana and smoke, the walls were not dirty, and the faucet and sink were broken. Ms. says she tolerated it because the other room is okay. Our representative called the hotel and advised of Ms.’s complaint. The hotel denied offering a refund for the complaint, stating had this been mentioned to the hotel at the time of check out they would have had the opportunity to look into it.
After further review on July 31, 2019, Expedia reviewed the reservation and the detailed notes on the account, the hotel was previously contacted, and they denied offering a refund. As a one-time courtesy for the inconvenience of the experience Expedia has applied a $100 voucher to Ms.’s Expedia account. The voucher is valid for a “pay now hotel” or a “pay now hotel and a flight”. The voucher is valid for anyone making a reservation while being logged into Ms. Expedia account. The voucher terms and conditions are listed on the voucher and it is valid until August 31, 2020
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
For at least three months, I have been unable to make any purchases through all Expedia Group web sites even though I am members of some of them and even have points to redeem on them. I phoned at least one customer service number and the agent on the other end tried to process my transactions but still could not. They then said they will look into this matter and get back to me, but they never did.
At other times, I got my reservations immediately cancelled after they payment was processed and got notified about the cancellations via non-personalized e-mail messages that could easily be considered spam. In those e-mail messages, I was asked to reply to them with a preferred time and phone number to be reached at. After I have done that, I still have not been reached.
I am finding myself to be neglected.
Expedia.com Response
• Aug 02, 2019
August 1, 2019Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** Revdex.com case number *** regarding being unable to make any purchases through the Expedia Group web sites.Please note that Mr.’s reservations have been cancelled and we are unable to process future reservations for his account at this time.
Any future questions or concerns regarding use of our site should be addressed to our “Transaction Processing Team” by calling into our Customer Service Department at 877-227-7481.
When using our sites our consumers must agree with our terms and conditions. Our Terms and conditions states:
If your booking or account shows signs of fraud, abuse or suspicious activity, Expedia may cancel any travel or service reservations associated with your name, email address or account, and close any associated Expedia accounts. If you have conducted any fraudulent activity, Expedia reserves the right to take any necessary legal action and you may be liable for monetary losses to Expedia, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Expedia Customer Service.
We thank you for allowing us the opportunity to address the issues that were brought to our attention and apologize that we are unable to assist you further. Sincerely,Di-Di FCorporate Correspondence TeamTell us why here...
Customer Response
• Aug 02, 2019
Complaint: ***
I am rejecting this response because:
I have not committed any fraud nor abuse nor suspicious activity. Nor has any evidence nor explanation of such been presented to me.
I purchased a round trip plane fare ticket from Expedia. I was unable to make the trip due to a new job I got and would be starting during that time frame. I called Expedia and was told there was nothing they could do as it was a basic ticket and basically it was use it or lose it BUT I could call the airline and they might be able to give me some kind of refund voucher. I then called the airline and spoke to *** who then spoke to his supervisior at *** and he told me that YES they in fact could issue a voucher for a future flight but needed Expedia to release the information of the ticket so they could check the price. I then called back to Expedia and talked to a supervisor named Terri who said I wasn't able to get a refund I then explained to her the prior conversations and she then put me on hold for 20 minutes. She got back on the phone and said she called *** and released the information to them and it was all set up. I repeated the fact and asked her three times did u give them the information that the need. She kept assuring me that yes she had. I then proceeded to call *** back and a agent named *** then tells me that she has documentation in her computer call record that Expedia supervisior Terri refused to give her the information and that there was nothing they could do and that Expedia has played this game with a lot of people before (the agents words not mine). I then called Expedia back and Terri was no were to be found and ALL of a sudden now they are in charge of the ticket and tell me they won't be issuing me a refund. I then talked to a manager that sent me to a resolution specialist and they would listen to my phone call between Terri and I and would get back to me. They called me back and said there was nothing they could do but when I questioned them about the conversation between Terri and I the agent had no details of that conversation. why?? They ar blocking my attempt to deal with
August 6, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms. *** Revdex.com case number *** regarding being refunded for all extra charges and the security deposit.
Our records indicate on July 3, 2019, Ms. or an authorized user of the Expedia account purchased a roundtrip flight departing August2, 2019 from St. Louis, MO to Wilkes-Barre, PA and returning on August 11, 2019, via ***. A confirmation email was emailed on July 3, 2019; it has not been opened.
Upon receipt of Ms.’s complaint, we investigated the issues which were brought to our attention. We can confirm on July 25, 2019, Ms. called in checking options because she cannot fly anymore, she has a new job. Our representative advised Ms. the ticket she purchased was a basic economy ticket and is not refundable and does not allow any changes. On July 30, 2019, Ms. called in numerous times checking on options because could not fly. Our representatives advised of the basic economy ticket she purchased and advised of the restrictions. Ms. asked for a supervisor for assistance, says she was advised to contact *** for possible compensation since Expedia would not refund the ticket. She was also advised to talk to a supervisor from Expedia to send document to *** with the amount of the ticket. Ms. wants the flight details to be sent to *** Airlines to get a credit or compensation from *** Airlines. Our representative checked the details of the ticket and called ***. *** was not able to do anything, since the ticket was a bulk basic economy ticket. *** did not have any documentation from the *** agent that Ms. says she spoke with and was not able to honor Ms.’s claim.
After further review on August 6, 2019, Expedia reviewed the back office system where Ms. created her reservation, the confirmation email along with *** Airlines rules and restrictions. The ticket that was purchased was a basic economy ticket and cancellations and changes are not allowed. The rules of the ticket that was purchased appeared as follows when the ticket was selected and also on the confirmation itinerary:
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
In addition , at the time of completing her booking on our website, Ms. agreed to our Terms of Use, which expressly provide:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Based on the above Expedia is not able to honor a refund request. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
Complaint: ***
I am rejecting this response because:They are lying. I called and spoke with a EXPEDIA personal and they are the ones that said they yes could not give me a refund BUT I could contact *** and they might be able to get a vocher. I did just that and *** did say I talked to a *** supervisor that I could get a voucher for some of the money spent but they needed Expedia to release the value of the tickets. I then called back to EXPEDIA and talked to the supervisor Terri and she put me on hold and said that she was calling *** and that she was given them my information. Got back on the phone with me and assured me 4 TIMES that she gave them my information and that I was all good to go. After calling *** back again they informed me that they have communication records that Terri did call but REFUSED to give them my information about the ticket (after she lied and told me she had) and that Expedia was playing a game with me and they will give me a voucher but need that information. I feel like they have blocked me from getting me what they promised me and they know it because they in fact ARE playing a game. Read the reviews on thier website, ***, and even your website. It plastered all over it. Who's lying I guess is the question here and it's Expedia.
Sincerely
I booked airline flights and hotel July 31st online. Flight leaves next day August 1st, from Dallas, to Panama City Panama. I have a cruise waiting to leave on August 2nd, that I will now not able to make. They charged for the first leg of the flight, and it will take days to refund my money. I have no confirmation number as they cancelled the flight. I took the rest of the money I had and try to book over the phone, same thing happened. Second charge of $878.90....no ticket, no confirmation, no money to purchase ticket. I want my money and will ask for restitution of all monies paid for cruise.
August 6, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a purchase request. We understand *** is requesting compensation.
We understand that *** is stating that she attempted to book flights and the purchase was not completed. Expedia is unable to provide compensation for a booking that is not completed. Expedia offers items from travel suppliers such as airlines, hotels and rental car agencies. Pricing and availability of items selected come from the travel suppliers. Purchases are not guaranteed unless the items are booked and confirmed.
The website Terms of Use are accepted by persons booking on the website. They include:
AGREEMENT BETWEEN CUSTOMER AND EXPEDIA, INC.
Welcome to the Expedia.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", “Expedia” and "Expedia, Inc." refer to Expedia, Inc., a Washington corporation, and its subsidiaries and corporate affiliates, including Travelscape, LLC, (collectively, the "Expedia Companies"). “Expedia Partner” means any co-branded and/or linked website through which we provide links, content or service. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents.
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:you may have all your disclosures, but have no right to hold MY money if you ate unable to fill my request. I needed that money for airfare and was unable to purchase when I needed
Sincerely
I bought to plane tickets from USA to Brazil in Expedia. Outbound flight was ok, but the check in the flight back was denied. We get to the airport 1 hour prior to the flight, airline told us that we should get there 2 hours in advance, check in was open to the flight. The first flight was a local flight from Belo Horizonte to Campinas, the flight to the USA whould be 5 hour later. The airline also denied to put us in the next flight. I called Expedia and they told me they can do nothing. I had to buy new tickets for the next day in . Intinarary numbers: *** and
August 6, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight. We understand *** is requesting compensation.
Our records indicate on April 18, 2019, ***, or an authorized user of the Expedia account, booked flights for two passengers from Fort Lauderdale, FL, USA to Belo Horizonte, Brazil with ***, departing on July 3, 2019 and returning on July 7, 2019.
We understand that the outbound flight was used and the return flight was not. The value of the return flight is less than the amount of any penalties for cancelation. Taxes are governed by the entities that collect them and we are unable to refund any taxes on the tickets.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:
This is simple a lie. I bought each 2 way ticket for around 800.00usd, so I paid around 1600.00usd. Let's say the flight back is around 400.00usd each, *** has a penalty of 150.00usd as we can see in the line below:
***
So Expedia have to refund me around 250.00usd on each of the two tickets. Also airport fees are only charged if and after the passenger really fly, so they have to be refund them in full.
I hope Expedia change their mind or I will be forced to take it to court.
Sincerely
We were searching for a hotel for July 21. Apparently, they like to put ads in their results for different weeks, because generally, when I search for a hotel for a single date, my days are flexible. So, Expedia ended up getting my $125, thankfully, the hotel refunded me what they could, but I still ended up out a bunch of money because of their deceptive advertising practices.
I booked a hotel for 3 days and Expedia indicated that I could change or cancel my reservation up until the day the reservation began. I feel that was my contract with Expedia and the hotel to allow me to make changes and to charge me the amount that was stated when I made the reservation. I called to change the reservation 2 months ahead of time. I wanted to cancel the first night booking which was $79 per night. The 2 other nights were $179 each. Expedia said my credit for the first night would be $21. They indicated that they would have to cancel and rebook the whole reservation for the present rate for the other 2 nights. I talked with the hotel directly and they indicated that they could cancel the first night and charge me the original rate for the other 2 nights, but I had to get Expedia to agree to that change. Expedia would not agree and the Gold Service rep was not helpful. I have never know a hotel to increase the rate on a reservation if you had to make a change if they stated you could make changes or cancel a reservation. I will never use Expedia again. I had a problem with an earlier Expedia reservation at a hotel where I was charged a rate for a weekend night that was 3 times the rate being charge another customer I talked with. The hotel made the charge right and apologized for Expedias inflated charge.
From now on I am not using Expedia. I will call the hotel directly for my reservations so I do not have to deal with a middleman.
The price on website and my receipt is for a total cost of $1,248.48 and based on this I have made my flight booking, now I see there is a charges of $1,507.77 on my credit card. I tried to contact Expedia on the evening of 7/29/2019 and was with them for over than two hours, but not only that wasted my two hours time and never resolved but simply stated there was a glitched in there system and that apologized but refuse to refund me the extra they have charged me.
Expedia flight itinerary #
August 5, 2019Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms.. *** Revdex.com case number *** regarding a refund for the extra charge and to make sure that Expedia system glitch does not effect more consumers like her.
Our records indicate on July 20, 2019, Ms. or an authorized user of the Expedia account purchased three combined one-way flights, departing August 1, 2019, from Baltimore, MD to Los Angeles, CA and returning on August 11, 2019 from Los Angeles, CA to Baltimore, MD, via ***. A confirmation email was emailed on July 20, 2019; it was opened and reviewed six times.
Upon receipt of Ms.’s complaint, we investigated the issues which were brought to our attention. We can confirm the confirmation email that was emailed to Ms. was priced in error on the child’s outbound ticket.
On July 29, 2019, Ms. called to confirm the charges that were made. Our representative reviewed the Expedia account and verified we charged the account correctly. Ms. called again because of a difference in the charge amount and the confirmation amount; complaining about error on the pricing and stated Expedia had charged more. Our representative contacted the airline and they advised that that there were no other reservations and no other charges and the charge amount was correct. From July 30, 2019 through August 1, 2019, Ms. emailed Expedia advising that there had been overcharged. Expedia replied back advising the charge amount was correct.After further review on August 5, 2019, Expedia was able to retrieve within our back office system that the reservation Ms. booked was for $1507.77. The back office system shows that Ms. agreed to the total charge of $1507.77 when the reservation was booked. The confirmation email printed incorrectly and did not show a charge for the child’s outbound flight. The correct price was charge, the correct tickets were issued for each of the travelers and the agreed amount of $1507.77 was charged to Ms..
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
In addition , at the time of completing her booking on our website, Ms. agreed to our Terms of Use, which expressly provide:Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above there is no refund that Expedia is able to offer. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
On June 19, 2019, I made reservations for a hotel stay from July 26- July 28 2019 utilizing Expedia.com. I received confirmation and booking numbers for stay. Upon. My arrival, the hotel stated that they did not have a reservation for me, the hotel had an entirely different name. I contacted Expedia and was given an option of one other site in the area at the original price. I was told the property was upgraded and comparable to my original location. After arriving at the second location, it was clear I had been deceived. The location was run down, dirty, and felt unsafe. I contacted Expedia, and was able to talk to multiple individuals with each saying something different. I was transferred multiple times, hung up on, and lied to. I ended up not staying in a hotel, and demanded my refund. After being told multiple resolution options, Expedia had charged my account $350.00. I did not receive what I would be willing to pay for, and want a full refund. This is theft.
August 4, 2019
Revdex.com
Mid-Western and Central Ohio
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a full refund request for his hotel reservation.
Our records indicate that on June 20, 2019, the customer, or an authorized user of the Expedia account, self-booked a “Pay Later” (payment collected directly by the vendor) hotel reservation using Expedia’s website, under itinerary ***. The hotel stay was to be at ***, for a check-in June 26, 2019 and a check-out on June 28, 2019.
On July 26, 2019, Mr. called in stating the hotel has the reservation in a different name in their system and the hotel was sold out. Mr. was transferred to our Lodging Operations Team and accepted to move to a different location and his original reservation was cancelled and refunded for the amount of $350.26.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. In addition, at the time of booking Mr. agreed to Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret Mr.’s experience was not as we would have hoped, based on the information provided above we are unable to honor her refund request as the refund was already processed and it may take up to 7-10 business days to reach your financial institution.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:Expedia is only responding to the initial concern, they did not address the fact that they only gave me one option as relief for their error, and they charged my account the full fee even after I voiced my concern and disapproval of the second location, *** Conway, SC. They had me speak with more than 6 people, and all of them gave different solutions even crediting $75-$100 in credits for later use. I refused the second location, and asked for my refund, and they acted totally deceptive while charging me for the mistake.
Sincerely
Due to power outages at the *** Airport and resulting issues with TSA, my significant other and I missed our original flight from CVG to O Hare Airport using *** Airlines. When I attempted to reschedule the flight, *** Airlines told me that they could not and I would have to contact Expedia for further assistance. When I contacted Expedia, they told me there was nothing they could do. At the time, I thought they canceled the outgoing trip (which they shouldn't have done) since I could have caught a flight that would have connected to my Chicago to Portland flight. Due to *** Airlines and Expedia's refusal to help me, I had to book a later flight and miss both flights. On the day before I was expected to return to ***, I found out they canceled my returning flight to *** as well. Both *** and Expedia blamed each other and they were determined to leave me stranded in Portland without an ounce of compassion and willingness to help. To add insult to injury, I had to purchase a second round of tickets from Portland to *** despite purchasing insurance protection for this type of event. They claimed it wasn't covered but the way they advertised it was misleading and if I had known, I would have never purchased the insurance. The cost of purchasing the flights at the last second costed more than I paid total for the hotel and flight from *** and Portland when I booked my stay on Expedia. I am shocked by the lack of compassion and understanding the representatives showed during this whole nightmare.
August 3, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding flights. We understand *** is requesting a refund.
Our records indicate on June 11, 2019, ***, or a person authorized for the Expedia account, self-booked a package including flights with *** Airlines traveling from ***, OH to Portland, OR, departing July 26, 2019, returning July 29, 2019, three nights with the *** and a Travel Protection Vacation Waiver.
We understand that the customer contacted Expedia on July 28, 2019 requesting assistance with receiving return travel on July 29, 2019. We contacted the airline regarding the flights purchased in the package and were advised that the flights were no showed, the tickets had no value for exchange or refund, and a waiver could not be provided. The airline further advised that any further travel requested may be purchased on new tickets. The information was provided to the customer, and we offered assistance with purchasing new tickets that was declined.
Expedia is a third party intermediary offering items from travel suppliers such as airlines, hotels and car rental agencies. The terms and conditions for the items come from the travel suppliers and Expedia is unable to override the terms and conditions.
At the time of booking, the terms and conditions for the flights were provided and accepted. The terms and conditions for the airline tickets stated that they are nonrefundable, but changes are allowed prior to travel for a fee plus any difference in fare cost. The terms and conditions for the Travel Protection Vacation Waiver stated that one-time change or cancel fees could be reimbursed if the change or cancel is made prior to the start of travel. As the terms and conditions were provided no compensation is available.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Customer Service
August 7, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding flights. We understand *** is requesting a refund.
The ticket purchased was for roundtrip travel from ***, OH, to Portland, OR, and many flights could have been provided to complete the travel. Changing from the roundtrip fare purchased, to one way travel from Portland, OR to ***, OH would be a change. That change in travel would require the customer to exchange their ticket, paying an airline change fee and any difference in fare.
Once one of the flights was missed, or no showed, the remaining value of the ticket was forfeit and an exchange was not available. Changes have to be made prior to the start of your next flight. When we offered to assist the customer in purchasing a new ticket we advised that any costs would be his.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Customer Service
Complaint: ***
I am rejecting this response because:
I purchased the travel insurance to protect myself from unexpected trip issues and Expedia failed to live up to the terms of that agreement. Furthermore, Expedia further aggravated the circumstances by telling me things that I obviously knew (i.e flight was missed, they cant help me, contact ***). At the *** airport, the travel agent did not once offer me a chance to book an alternate flight. This caused me to miss another flight that I could have taken with *** to the same destination and not miss the other legs of the flight. The only time an offer was made to book another flight was on the return trip and Expedia wanted me to pay full price for the ticket (which is unheard of). Why would I ever give Expedia another dime, after what they have done to me. On top of that, I know how to purchase a ticket full price elsewhere.
Instead, I had to purchase 2 sets of one way tickets at the airport, at the very last minute. This cost me more than the entire trip through Expedia. Instead of saving money, my trip costs more than doubled. If *** can take responsibility for their part, Expedia should be able to. At the end of the day, while *** could have done more at the time, the ultimate responsibility rests with Expedia to make things right. All I am hearing from Expedia is that they do not feel they have any culpability in this situation. There were countless ways Expedia could have rectify the situation and failed terrribly.
I will still consider *** for future flights, but I will never use your services again. At this point, I want other customers to be warned about what can happen when things go wrong. I encourage customers to search on *** people in similar situations as me. Until, Expedia takes responsibility for their part, I will never be satisfied with the resolution of this issue.
Sincerely
I made a reservation with Expedia to a hotel called *** in Carlsbad, Ca for the dates of July 29th through the 30th 2019. But after purchasing and receiving an email confirmation a day later from Expedia saying that my reservations were made for the night I made the reservations instead of the dates I mentioned above. I immediately called Expedia asking them to refund me the money for the issue their site caused. The representative said he wasn’t going to process it until the called the hotel. They apparently made a complaint with them and said that they talked to a desk agent at the hotel which said they will look into it. Just today Tuesday July 29th I received an email from Expedia saying that they tried asking for my refund but the hotel denied the request. I then called *** in Carlsbad, Ca trying to dispute the fee charged for a night that I didn’t even stay. The representative of the hotel ended up telling me that they never charged me for that reservation and that they never received a call from Expedia. Expedia has kept my money and won’t return it. I need help getting my money back. Here’s the itinerary #***. If you need any further information please feel free to contact me.
August 6, 2019
Revdex.com
Mid-Western and Central Ohio
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a full refund request for her hotel reservation.
Our records indicate that on July 23, 2019, the customer, or an authorized user of the Expedia account, self-booked a hotel reservation using Expedia’s website, under itinerary ***. The hotel stay is at the *** Carlsbad Beach, a ***, for a check-in July 23, 2019 and a check-out on July 24, 2019. The Cancellation and change policy provided to and accepted by Ms. at the time of booking stated:
The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.
We can confirm that on July 28, 2019, Ms. contacted Expedia requesting a refund as she meant to book for July 29, 2019. We contacted the hotel and spoke to Savannah in Reservations on the customer’s behalf to request for approval however, the refund was denied.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. In addition, at the time of booking Ms. agreed to Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret Ms.’s experience was not as we would have hoped, based on the information provided above we are unable to honor her refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Tell us why here...
Expedia.com sent me an email saying I purchased tickets to ***, I did not purchase these tickets. When I called and talk to them I was told they were nonrefundable, regardless of the fact that I never purchased them in the first place. *** Orlando Florid Expedia.com sent me an email saying I purchased tickets to ***, I did not purchase these tickets. When I called to talk to them I was told they were nonrefundable, regardless of the fact that I never purchased them in the first place. *** says that they would refund me the tickets if they could but due to contractual issues with Expedia they are not able to. Expedia claims they will not refund them regardless of whether I purchased them. Even though they were never picked up. I got to the highest level of Customer Support, where they told me they were not be able to provide me a refund. I would like to reiterate I never bought these tickets. Please feel free to contact me for more details or names.
August 5, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** Revdex.com case number *** regarding receiving a refund for $676.00.
Our records indicate on July 28, 2019, Mr. or an authorized user of the Expedia account purchased four two-day admission tickets to *** Hollywood for July 28, 2019 and July 29, 2019, via ***. A confirmation email was emailed on July 28, 2019; it was first opened on July 28, 2019 and reviewed four times.
Upon receipt of Mr.’s complaint, we investigated the issues which were brought to our attention. We can confirm on July 30, 2019, Mr. called in saying he never made the reservation and wants a refund. Our representative advised that he needed to get in touch with the company to check their policy for refunding. Mr. was not okay with that and requested a manager. The call was escalated and Mr. advised that he wants to get a refund for the reservation, claims that he didn't book it. Says he contacted *** and was advised they cannot process a refund due to the reservation being on hold under Expedia. Our representative tried to explain to Mr. why *** cannot process a refund but Mr. was not allowing our representative to disclose any information and just kept insisting on a refund. Mr. claims that there had been fraudulent activity. The call escalated and taken over by a supervisor. Mr. was advised that we cannot refund as it is nonrefundable. Suggested that Mr. reach out to his bank or wait until we receive a response from the vendor.
After further review on August 5, 2019, of our back office system, the confirmation itinerary that was emailed to the email address on file and the online itinerary confirmation Expedia has been able to verify in our back office system that the reservation was booked and someone logged into Mr. account and used his passcode to purchase the four non-refundable tickets.In addition , at the time of completing the booking on our website, Mr *** agreed to our Terms of Use, which expressly provide:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityBased on the above, Expedia is not able to honor the refund request. If Mr. needs any further assistance he may contact our Customer Service Department at 877-227-7481.We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Booked hotel on Expedia.com in VA beach. Got to the property and it was NOT in the condition represented on Expedia’s website. Opted to book a different hotel through Expedia. Booked at a ***, which Expedia did not make clear there are TWO of within VA Beach....after realizing we booked the wrong *** location, immediately contacted Expedia and explained our error, but they said they can’t refund the booking because of the hotels policy. Called the hotel and after talking to upper management was assured refunds are solely determined by Expedia (the manager noting Expedia has our money, not them- therefore they have nothing to refund us). He further commented that Expedia does this all the time, ie: says it’s the hotel’s call to refund or not....after failing to get any resolution to our issue we gave up. Then, Expedia sent an email offering me traveler insurance to cover things like a cancellation. I bought it thinking I could use it to get a refund on our mistaken booking. However when I tried to use it to cancel the booking, it would not allow me to do so. So why did they sell me coverage I couldn’t even use?!?! Very concerning business practices- felt very entrapped in a bad situation. Expedia was going to get a booking regardless, so why they wouldn’t work with us to resolve an honest mistake seems quite unreasonable. In total, we paid for two hotel bookings for two nights ($800+) and never checked into either hotel. Just seems wrong....we ended up booking directly with a different hotel in the location we needed to be in.
August 6, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms. *** Revdex.com case number *** regarding a $528.00 refund.
Our records indicate on April 17, 2019, Ms. or an authorized user of the Expedia account booked a one-night hotel reservation at the ***, checking in on July 25, 2019 and checking out on July 26, 2019, via ***. A confirmation email was emailed on April 17, 2019; it has not been opened. It appears the reservation was cancelled online and was refunded on May 12, 2019. The reservation was subject to the hotel cancellation and change policy which stated, “ cancellations and changes made after 11:59 PM local hotel time, Tuesday, July 23, 2019 are subject to a hotel fee equal to 1 night(s) plus taxes and fees. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value”.
Our records indicate on May 11, 2019, Ms. or an authorized user of the Expedia account booked a two-night hotel reservation at the ***, checking in on July 25, 2019 and checking out on July 27, 2019, via ***. A confirmation email was emailed on May 11, 2019; it has not been opened. On July 29, 2019, Ms. called in to cancel the reservation stating she was not feeling well. Our representative called the *** and was advised to call back the following day at 8am local hotel time; the manager was not available. Expedia spoke with the hotel and they denied refunding the reservation. On July 30, 2019, Expedia emailed Ms. advising the case was presented to ***. Unfortunately, due to their reservation policy they have denied the request. The hotel’s cancellation and change policy was as follows: “Free cancellation! Deposits are fully refundable if canceled before 11:59 PM local hotel time, July 22, 2019. Room cancellations made after 11:59 PM local hotel time, July 22, 2019, will not be refunded the deposit amount. Room cancellations made after check-in will be charged for the remainder of the room reservation, and the deposit amount for the room will not be refunded.” Our records indicate on July 25, 2019, Ms. or an authorized user of the Expedia account booked a two-night hotel reservation at the *** by ***, checking in on July 25, 2019 and checking out on July 27, 2019, via ***. A confirmation email was emailed on July 25, 2019; it has been opened and reviewed twice. The hotel booking protection was added later that day for $23.00. On July 25, 2019, Ms. called in to cancel, our representative called the hotel and they denied waiving their penalty. On July 26, 2019, Ms. called in advising the reservation was booked by mistake. The hotel manager was not available and the waiver was previously denied. The hotel cancellation and change policy appeared as follows: “The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded”.
After further review of Ms. Expedia account on August 6, 2019, Expedia reviewed the notes, documentation on each of the reservations, along with the confirmation emails and hotel notes and emails. Ms. made multiple hotel reservations and when Expedia contacted the hotel’s as an advocate for Ms. the hotel denied waiving their penalties based on their policies.
We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.In addition, at the time of completing her booking on our website, Ms. agreed to our Terms of Use, which expressly provide:SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Based on the above Expedia is not able to honor a refund request. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Complaint: ***
I am rejecting this response because:I made contact with the *** Hotel and spoke with a manager that I advised me Expedia will say it is up to the hotel to approve any refund, but the bottom line is that the hotel does not have our money to refund as it was paid directly to Expedia. I understand the policies they are citing, however, I expect some compensation in the interest of doing right by the customer. I have used Expedia numerous times and have never raised any fuss before. I have been a good customer, made them lots of money, but that ends today with their disappointing response. Again, my primary issue was with the mistaken booking at ***. Furthermore, Expedia should certainly refund the “protection” policy they sold me the same day the mistaken booking was made at the *** on 7/25 that I was not allowed to make use of.
Sincerely
On 4/20/19 we called Expedia & spoke to sales rep. David M to help us purchase a vacation package to Orlando,FL. Which had to include flight,hotel & *** tickets. Mr. M made the reservation of the flight & hotel to Orlando but made the error of getting the tickets to *** in California. We had spoken to supervisor Diego A the same day about this mistake & that we wanted to cancel the vacation package but Mr. A insisted that there was no need for that, they just needed to do the change to *** in Orlando. But on 4/23 we received an email that there was no change of policy for that. We will like our refund back for the *** for dates June 22-23 & June 25-26 ( this transaction was purchase with 2 different credit card for the amount of $795 each). Expedia does not want to take responsibility for their mistake.
August 5, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Cases *** and ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding activities. We understand *** is requesting a refund.
Our records indicate on April 20, 2019, ***, or a person authorized for the Expedia account, booked tickets for ***. Tickets for five people were purchased on itinerary ***, and tickets for five more people were purchased on itinerary ***.
We understand from Ms.’s complaint that the tickets, which were provided for Universal City, CA, should have been provided for Orlando, FL. We refunded both itineraries in full on August 5, 2019. Each refund will go to the form of payment that was used for the purchase. The refund time frames vary based on the processing time of the credit card company.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I appreciate Expedia’s decision to offer a full refund as it was not my doing that the tickets were ordered for the wrong park.
Sincerely
I BOOKED A ROOM FOR JUNE 29 AT *** IN BRIMINGHAM, AL. THE COST WAS $111.86. WHEN I ARRIVED THERE WAS NO RECORD OF MY RESERVATION. EVENTUALLY THEY FOUND A RESERVATION WAS MADE FOR JULY 5. SO I PAID FOR THE ROOM AT THE AIRPORT AND HAVE CONTACED EXPEDIA SEVERAL TIME VIA TELEPHONE AND HAVE BEEN ADVISED THAT HOLIDAY INN WOULD MAKE THE REFUND. AFTER ADEQUATE TIME TO MAKE THE REFUND AND FINDING IT HAD NOT BEEN MADE I CONTACTED EXPEDIA AGAIN. A TOTAL OF MORE THAN 60 MINUTES HAS BEEN SPENT ON THE PHONE WITH EXPEDIA. BASICALLY I WAS PUT ON HOLD FOREVER WHILE THE PROBLEM WAS RESEARCHED AND/OR HIGHER POWERS WERE BEING CONSULTED. JUST A RUN AROUND TO DO NOTHING. THE EXPEDIA # IN QUESTION IS ***. I SEEK A REFUND FROM EXPEDIA. I NEVER PAID THE $111.86 TO HOLIDAY IN. IT WAS PAID TO EXPEDIA VIA CREDIT CARD AND EXPEDIA SHOULD MAKE THE REFUND. .
August 4, 2019
Revdex.com
Mid-Western and Central Ohio
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a refund of the hotel reservation he did not use.
Our records indicate that on June 29, 2019, Mr. ***, or an authorized user of his Expedia account, self-booked a hotel reservation using Expedia’s website, under itinerary ***. The hotel stay was at the *** with check-in on July 5, 2019 and check-out July 6, 2019.
We can confirm that on July 11, 2019, Mr. contacted Expedia and stated she is requesting a refund of $111.86 as she did not stay on July 5-6, 2019 at the hotel. A phone call was made to the vendor on the same day and advised only one reservation was charged which was for the month of June 29-30, 2019 as Mr. arrived on that date and checked-in.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, activities, and is subject to the rules and restrictions of those providers. We hope she understand we must adhere to the policies dictated by ***.
Additionally, Mr. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret Ms. experience was not as we would have hoped, based on the information provided above we are unable to honor her request without proof of additional charges. Once the proof is submitted; we would honor the amount she agreed with Expedia which is $111.86.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Tell us why here...
REFERENCE THE Revdex.com COMPLINT RESPONSE FROM EXPEDIA. PLEASE ADVISE WHAT MS. HAS TO DO WITH THIS PROBLEM. THANX
Absolutely terrible customer service. Purchased a travel insurance plan and my plans did have to change due to no fault of my own, it was a family issue. Once I called to cancel, they stated they could not help me at all whatsoever and I would have to contact TravelGuard and it takes up to a month to hear anything. I’m not made of money and had a vacation planned that fell through, now I can’t even plan something else in it’s place. Completely false advertisement and horrible service!
Wish I could give negative 100 stars. Terrible company, we booked a hotel that said it was pet friendly and it turns out they were not. We had to book a place last minute at more than double the cost and guess what Expedia said, it's a non-refundable booking. This was regardless of the fact that their website is very deceiving. Don't ever book with these clowns.
I booked flights for my friend to fly with two rescue dogs. Phnom Penh to Madrid on 27th July.
Expedia sold a ticket with not enough transit time to catch the next flight and *** had no record of a booking.
Had confirmation emails from both airlines involved *** & ***, at Phnom Penh airport upon check in it went smooth I paid $430 for safe travel of the dogs. Showed all documents and collected tickets, she said all was booked an see the dogs in Spain.
but when my friend arrived at Bangkok to transit he was told to go though immagration and collect the dogs and his bag,
By this time he missed the next flight and was told he had no onward flight by ***.
After a whole day of phoning Expedia and Swiss for help, all they said was to buy a new flight & wanted us to pay another $400 for the dogs.
He could of flewn to Bangkok for a lot cheaper then $590.
No offer of any refunds.
So now I have lost the money on the flights booked, hotels booked and taxi booked for his arrival.
August 2, 2019
Revdex.com
Central Ontario
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia.com is responding to the consumer complaint from *** (Revdex.com complaint # ***) regarding an airline reservation.
Upon researching the customer’s complaint the customer did not provide an itinerary number and there is no record of an airline reservation under her account. It is very likely the customer did not book under her account or on Expedia.com. We suggest that the customer provide an itinerary number, email address and provide clear details regarding the issue that occurred as this was not understood. If Ms. wishes, for immediate attention and to confirm the itinerary she may contact Expedia by phone.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please contact Expedia at 1-800-397-3342.
Sincerely,
Daniel A
Corporate Correspondence Team
August 21, 2019Revdex.comNorthwestComplaint DepartmentRE: Expedia.co.uk Case ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.co.uk regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns that have been brought to our attention. Expedia.co.uk is disheartened to know that the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia.co.uk is responding to the consumer complaint from Mr *** (Revdex.com case number ***) regarding the flight reservation that he held with *** and *** under Itinerary ***. We understand that Mr *** has incurred the additional expense to carry his pets with him during his journey.
As per our records, the customer booked a standalone one way flight reservation from Phnom Penh to Madrid and paid only for one adult ticket. Furthermore, customer decided to carry his pets along with him and the airline has charged him according to their policy. Since, in this booking two different airline’s are involved therefore, he has been charged by both airlines (*** and ***).
Again, we thank you for allowing us the opportunity to address this issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Regards,Suneeti SPriority Customer Escalation AgentExpedia.co.uk
Complaint: ***
I am rejecting this response because:
Sincerely
Get *** for Android
On Jul 25, 2019, at 8:32 AM, BM <***> wrote:
On July 18, I made a hotel reservation on Expedia.com (itinerary # ***). I always do this through them because they offer 24 hours free cancellation for all reservations. They charged me $1,393.78 (posted to my credit card on July 19). Within an hour, I found another hotel that was more suitable for me. I cancelled the first reservation. During the cancellation process, I was not notified of any additional fees. As always, large letters on the top of the screen were telling me that my cancellation was free.
In a few days, I realized that the refund for this cancellation was only $696.89 (posted on July 20). I waited a few days expecting to see the rest of the refund. Nothing. I contacted Expedia and all of a sudden found out that this particular hotel charges 50% of the reservation amount for cancellation even if the cancellation was made right away. Since then, I have been in constant struggle with Expedia trying to get my money back. I called and emailed them multiple times. They keep bouncing me around from one Customer service representative to another. They are all located overseas. All they do are quoting their manuals. I asked them many times to forward this matter to one of their superiors. All in vain. They gave me the hotel number and told me to call directly. The hotel is unreachable. I suspect some kind of a scam. When you book with Expedia, you deal only with them, never with hotels or airlines directly.
You are my last resort. If it was $7 or $70, I would probably let it go. But $ 700 is a lot of money for me. If Expedia associates itself with the hotel, Expedia should be held responsible for the hotel's actions. There are many online travel companies out there. I have been using Expedia solely for their 24 hours free cancellation policy.
August 1, 2019Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** Revdex.com case number *** regarding a refund for $696.89.
Our records indicate on July 18, 2019, Mr. or an authorized user of the Expedia account purchased three combined one-way flights, departing August 16, 2019, from New York, NY arriving Vancouver, BC, Canada and returning on August 23, 2019 Vancouver, BC, Canada to Newark, NJ along with a seven night hotel reservation at ***, via ***. A confirmation email was emailed on July 18, 2019; it was opened once. A cancellation confirmation email was emailed on July 19, 2019; it was opened and reviewed once on July 24, 2019.
Upon receipt of Mr.’s complaint, we investigated the issues which were brought to our attention. We can confirm from July 24, 2019 through July 26, 2019, numerous email communications were sent between Mr. and Expedia. Mr. emails were in regards to the cancellation of the hotel reservation and about the reservation not being fully refunded for cancelling. Expedia email advised that the hotel cancellation reflected a 50% charge for cancelling.
After further review on August 1, 2019, Expedia has been able to verify the reservation and the hotel’s cancellation policy. Based on the hotel’s cancellation policy the reservation should have been cancelled on July 19, 2019 and fully refunded. Expedia has issued a refund for $696.89 to the original card charged for the reservation. The refund will appear in three to seven business days. A refund receipt has been emailed to the email address on file.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
On 10 May 19, I searched for a bundle deal on the Expedia App from my phone for two round trip airline tickets & a 6 night stay in *** located in the ***. I was encouraged by Expedia to book my travel plans through the mobile app & stay in Expedia's VIP Access hotels to get points. I shopped for & selected "BUNDLE DEALS" on the Expedia App. I wanted to fly from, JFK in New York; to TFN which is the airport code for ***. My travel dates were May 25 to June 1 2019 for 2 travelers. When choosing a BUNDLE DEAL, Expedia will bundle flight/hotel & only list all the hotel/resort options that is in the immediate airport destination. They show you a map of all the hotels/resorts for that location. I filtered the options to "Only show VIP Access Hotels". *** displayed as an option & a VIP Access Hotel. I booked this bundle deal from JFK to TFN, stayed 6 nights at *** on 25 May to 1 June 19 for 2 travelers. I reviewed and booked the itinerary for $2,295.95 We arrived at our final destination, *** (TFN) on 26 May 19, went through customs & baggage claim. I requested a taxi from a customer service agent & showed him my entire itinerary. He stated my resort was located on another island named Lanzarote & we would have to take a 30 minute flight to get there. I explained the issue with an Expedia Rep as I was attempting to reserve 2 airline tickets on *** to fly to Lanzarote. The Expedia Rep told me to book the tickets and my case would be reviewed for a refund. I booked 2 round-trip tickets for Lanzarote for €497.88 Euro. We also had to check out a day early from our resort to fly back to TFN. My case was reviewed and I was denied a refund of €497.88 Euro because Expedia can list hotels/resorts up to 100 miles in bundle packages. The distance from TFN to Lanzarote is 410.1km which is 254 miles. Lanzarote has its own airport called ACE. Expedia app is flawed
July 30, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for contacting Expedia regarding the complaint from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a package. We understand *** is requesting a refund.
Our records indicate on May 10, 2019, ***, or a person authorized for the account, booked a package for two passengers including flights with I ***, traveling from New York, NY, USA to Santa Cruz de Tenerife, Spain, departing on may 26, 2019 and returning on June 1, 2019, six nights with *** - All Inclusive and a Travel Protection Package Protection Plan with Travel Guard.
We understand from the complaint that *** has documentation showing she has expenses incurred due to an error. We ask that all documentation be provided so that we may review it and provide a one-time resolution.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Denise H
Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID. I am sending over documents supporting my claim.
Sincerely
On July 19th -- 22nd, I booked two hotel rooms for my family through Expedia.com for 3 nights at *** in Pooler, Georgia. When I arrived one of the rooms had a very strong odor. A family member informed me that it appeared to smell just like weed. I immediately went downstairs and told the hotel desk clerk or manager, who was of Indian descent. He moved me to another room, and because of an event we were attending, we quickly put our bags down and immediately left. However, that night I noticed the sink handle was broken and informed the desk clerk. There were smudge marks on the wall throughout parts of the room. The walls were dirty and not looking fresh as advertised from the website. In addition to that, the room would get very hot despite the temperature being turned down. As a matter of fact, I ran into a couple who stated the exact same issue in their room. I did inform the desk clerk who was a Caucasian lady with short brown hair, glasses and with a heavy set stature. Also, while taking a shower there was a roach. One night I was very parched and wanted something a soft drink, so I went down the hall to the vending machine got a Sprite just to find out it lukewarm. The following day both vending machines had an out of order sign. Not even a vending machine was available for people. Even the toilet had a very loud screeching flushing sound. There were very limited TV channels to select from as well. Also, breakfast was advertised as included in the price. Well, breakfast consisted of being in a very small room comparable to my house closet that consisted of small tables and seat cushions that were dirty and stained. The waffle maker was not the traditional waffle maker. It had 3 or 4 round shapes, meaning you would be making mini waffles. How absurd!! This hotel was not even willing to purchase a good Belgian waffle for people to make a regular waffle. The downstairs hotel lobby did not even have hand towels ready for patrons when coming to breakfast.
Let me just say the only reason I didn't immediately leave this hotel was that my other family members had booked rooms in this hotel and we couldn't locate a hotel with four rooms in that short time span. So basically I felt helpless.
I can't describe how perturbed I am in Expedia with advertising a poor quality hotel with pristine photos online. I would suggest before advertising, they send their folks to actually visit these hotels because it is very misleading and unfair trade practices to the public. I want Expedia to be held accountable for making sure people get exactly what they pay for. My trip was dampened because of having to endure a hotel stay with these type of conditions. If Expedia does not believe me, please send a representative to the hotel (visit more than one room) to verify my claims.
July 31, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: *** Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** Revdex.com case number *** regarding receiving a refund for one of the room reservations and having the property removed from our website.
Our records indicate on June 25, 2019, Ms. or an authorized user of the Expedia account booked two three-night hotel reservation at the ***, checking in on July 19, 2019 and checking out on July 22, 2019, via ***. Email confirmation were emailed on June 25, 2019; they each were opened and reviewed six times.
Upon receipt of Ms.’s complaint, we investigated the issues which were brought to our attention. We can confirm on July 24, 2019, Ms. called in to complain about the hotel reservation. She stated the room smelled like marijuana and smoke, the walls were not dirty, and the faucet and sink were broken. Ms. says she tolerated it because the other room is okay. Our representative called the hotel and advised of Ms.’s complaint. The hotel denied offering a refund for the complaint, stating had this been mentioned to the hotel at the time of check out they would have had the opportunity to look into it.
After further review on July 31, 2019, Expedia reviewed the reservation and the detailed notes on the account, the hotel was previously contacted, and they denied offering a refund. As a one-time courtesy for the inconvenience of the experience Expedia has applied a $100 voucher to Ms.’s Expedia account. The voucher is valid for a “pay now hotel” or a “pay now hotel and a flight”. The voucher is valid for anyone making a reservation while being logged into Ms. Expedia account. The voucher terms and conditions are listed on the voucher and it is valid until August 31, 2020
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
For at least three months, I have been unable to make any purchases through all Expedia Group web sites even though I am members of some of them and even have points to redeem on them. I phoned at least one customer service number and the agent on the other end tried to process my transactions but still could not. They then said they will look into this matter and get back to me, but they never did.
At other times, I got my reservations immediately cancelled after they payment was processed and got notified about the cancellations via non-personalized e-mail messages that could easily be considered spam. In those e-mail messages, I was asked to reply to them with a preferred time and phone number to be reached at. After I have done that, I still have not been reached.
I am finding myself to be neglected.
August 1, 2019Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** Revdex.com case number *** regarding being unable to make any purchases through the Expedia Group web sites.Please note that Mr.’s reservations have been cancelled and we are unable to process future reservations for his account at this time.
Any future questions or concerns regarding use of our site should be addressed to our “Transaction Processing Team” by calling into our Customer Service Department at 877-227-7481.
When using our sites our consumers must agree with our terms and conditions. Our Terms and conditions states:
If your booking or account shows signs of fraud, abuse or suspicious activity, Expedia may cancel any travel or service reservations associated with your name, email address or account, and close any associated Expedia accounts. If you have conducted any fraudulent activity, Expedia reserves the right to take any necessary legal action and you may be liable for monetary losses to Expedia, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Expedia Customer Service.
We thank you for allowing us the opportunity to address the issues that were brought to our attention and apologize that we are unable to assist you further. Sincerely,Di-Di FCorporate Correspondence TeamTell us why here...
Complaint: ***
I am rejecting this response because:
I have not committed any fraud nor abuse nor suspicious activity. Nor has any evidence nor explanation of such been presented to me.
Sincerely