I tried to book a flight on Expedia on 7/3/19. After I submitted payment on the last screen, it received an error message to try again and that it timed out. I submitted again. Still an error message. Now I see I have been charged 3 separate charges. $0.99 expedia and twice from *** for $81.70 x 2
I called and the rep said he can book it over the phone. As I'm on the line with them, I can see them charge my bank account 3 more times for the same set of charges. Then the agent comes back on the line and says he is not able to complete the transaction. I tell him that they just charged my account and he denies this.
Over the course of the last 3 hours I have contacted Expedia, to no avail. They are giving no resolution to the fact that my bank account is at a zero balance. They says that in 3-7 business days the pending charges will clear. I will be sitting here for a week with no money to my name and no trip booked or confirmed.
I have contacted them on social media, they only respond on the public forum to tell me that they are working on it but the only answer they have is I'll have the money back in my account in 3-7 business days. Not acceptable!
Expedia.com Response
• Jul 11, 2019
July 11, 2019
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding an attempted flight booking.
Our records indicate that on July 3, 2019, Ms., or an authorized user of her account, attempted to book a flight reservation; however, the transactions failed and was not completed. We understand Ms. is requesting a refund for the authorizations on her account; and/or have the trip booked.
The charges posted on Ms.’ bank account for the failed transactions were only authorizations that will be released within a few days from the time of booking. Failed transactions on bookings are caused by pricing updates on the system as Expedia utilizes a live inventory directly from the airlines.
Upon further research, we have verified and confirmed that all the attempted flight bookings under the Ms.’ account has been cancelled and the authorized funds should have been released back to her account.
While we regret Ms.’ experience was not as we would have hoped, based on the information provided above, Expedia is unable to honor her refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
On March 17, 2019, I made reservations through Expedia for a room at the *** by ***, IN from March 18, 2019 to March 23, 2019 . The reason we chose this hotel was because Expedia advertised the studio room as having a 5 person capacity (we made reservations for 4 people) and also because it was pet friendly. When we arrived to check in, we were told that the room only has a 2 person capacity and that it was not pet friendly. We asked if there was any way to accommodate us for the night at least. They were unable to accommodate us. We had to leave that hotel and find accommodations elsewhere. I had been in constant contact with Expedia and they said that the manager at the hotel denied the refund/cancellation? I have left several messages for the manager as well as emailed the hotel and corporate and still no resolution. We got charged $614.00. We requested asked Expedia that we be refunded the $614.00 we were charged, since we had every intention of staying that that hotel, but Expedia mis advertised the room capacity and the pet friendly status on their website and because of this the hotel could not accommodate us. We filed a Visa dispute and Expedia denied that claim as well. We have proof that we had to pay for another hotel for those days. We have proof of Expedia's advertisement of room as well. It does not seem fair that they refuse to refund us since we had every intention of staying at the hotel, but because Expedia represented the room as 5 person capacity and pet friendly and they were not we had no choice but to go elsewhere! The hotel commented to us that this is not the first time Expedia did this to a customer for the same room reservation due to the misrepresentation on the Expedia website!
Expedia.com Response
• Jul 11, 2019
July 11, 2019
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a hotel reservation.
Our records indicate that on March 17, 2019, Mr., or an authorized user of his account, self-booked a hotel reservation using Expedia’s Mobile Site, under itinerary ***. Reservation was for the *** by ***, with a check-in date of March 18, 2019 and a check-out date of March 23, 2019. A Hotel Booking Protection was purchased with the itinerary. We understand Mr. is requesting a full refund of his unused hotel reservation, stating that Expedia misadvised the room capacity and the pet friendly status of the hotel property.
Upon receipt of the complaint, we can confirm that the necessary room details were made to reflect the most updated information on our website. Expedia relies on the hotel vendors to provide up-to-date and accurate information, so we may post this information on our website for our valued customers.
Expedia reached out to *** by *** to advocate on Mr.’s behalf, requesting approval to issue a refund for the unused hotel reservation. Regrettably, the hotel has denied the refund request due to their strict non-refundable policy. The hotel have advised that they are a “Pet Friendly” property and their room can accommodate up to 5 people in the unit.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. Any unforeseen circumstances that have occurred through their services offered, would need to be addressed directly by these providers. We hope you understand that we must adhere to the policies dictated by the hotel. Additionally, Expedia’s Terms of Use, which were agreed to by Mr. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret Mr.’s experience was not as we would have hoped, based on the information provided above, Expedia is unable to honor his refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Erika M
Corporate Correspondence Team
Customer Response
• Jul 12, 2019
Complaint: ***
I am rejecting this response because:
Expedia is in no way treating their customers in good faith. According to the hotel the room Expedia advertised for 5 people and being dog friendly was not accurate. The hotel also stated that we are not the first people having this issue through Expedia for that particular room. This may be an issue that Expedia will have to resolve with the hotel, but Expedia is the one that took the money from my account, not the hotel, therefore in good faith they should refund the money. As far as the cancellation policy of the hotel, I showed up and they could not accommodate me because Expedia misrepresented the room! I had no choice but to go to another hotel. We had every intention of staying there for the 5 days, but because of Expedia's inaccurate advertisement of the room we had to stay at another hotel! I am attaching the following documentation to support this claim:
- Expedia’s Travel Confirmation. I have highlighted key sections that support my claim.
- Expedia’s Website advertisement of the room, showing the capacity and dog friendly accommodations.
- An email complaint to Expedia requesting a refund and their response.
- An email sent directly to the Hotel and their response. The hotel advises that I have to go through Expedia for a refund.
- The bank print-out showing the bank charge from Expedia of $614.00.
- Bank print-outs for hotel rooms we had to get instead that were charged during that time. Please note that we did end up staying at hotels for a longer period of time than 3/23.
Should Expedia choose to not treat this matter in good faith as they have been thus far, I plan to take the matter to the Attorney General's Office for Consumer Protection and file a formal complaint against Expedia.
I bought rental car service from one of Expedia's vendor listed on Expedia site on 6/21/2019. Expedia charged my Credit Card for the amount of $102.84. I proceeded to pick up the car at the vendor facility at Atlanta airport. The vendor, ***, told me that they do not rent cars to in state drivers, they require person renting from them to be from out of Georgia. Expedia did not indicate such rule on the listing on their website. I contacted Expedia after the refusal of service and they opened a ticket on the issue.
After investigating for about a week, Expedia sent me a denial email saying they cannot refund my money for a service their vendor refused to provide because the vendor refused to refund the money for a contractual obligation the vendor refuse to provide.
I did not pay any money to ***, I payed money to Expedia, if their vendor refused to provide the service Expedia charged me for, they should refund my money. I did not cancel the transaction, their vendor did.
Expedia.com Response
• Jul 11, 2019
July 11, 2019
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a car rental reservation.
Our records indicate that on June 21, 2019, Mr., or an authorized user of his account, self-booked a car rental reservation using Expedia’s Mobile Site, under itinerary ***. Reservation was for ***, with a pick-up date of June 21, 2019, and drop-off date of June 23, 2019. We understand Mr. is requesting a refund in the amount of $102.84 for his unused car rental reservation.
Upon receipt of the complaint, we can confirm that Mr.’s concern has been resolved. A refund in the amount of $102.84 was issued back to original form of payment used to book the reservation on July 4, 2019.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Erika M
Corporate Correspondence Team
Customer Response
• Jul 12, 2019
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Customer service over the phone was terrible..I reserved my plane trip and car rental through expedia and when I got to my destination and try pick pick up my rental car I reserved I was rejected and there was nothing on their system of me reserving any vehicle.. I argue with the rental car agent but they couldn't help me. I had to pay again to rent a vehicle. When I got my to Chicago I called Expedia to get my refund of the car rental that I reserved but they kept putting me on hold for about 45 minutes and got me no answer from the supervisor.
bad customer service !!!
I booked travel for my son who is studying abroad this summer. I accidentally booked his trip with his first name as "***", the name he goes by. I had no idea that it needed to exactly match his passport which read "***", his official name. We arrived at the airport on the day of the trip 3.5 hours early. When the agent at the counter told us we would need to do a name change with Expedia, none of us thought it was a big deal. The agent called Expedia to get this corrected and we got put on hold for extended periods of time, shuffled from agent to agent. When asked to speak to a manager, the manager said there was nothing they could do. We tried calling them again and got a different story, that they were unable to reach the airline. The Supervisor with ***s got on the phone and told Expedia that they were negligent in their duties to help us resolve this problem. After about 4 hours, we finally found an Expedia representative that told us they could have solved the problem in 10 minutes, but now it was too late, my son's flight had already left without him. Our only options were to buy a brand new and very expensive ticket, again with Expedia. They would refund a some of our original ticket price, but now we had to pay 1.5 times what we originally paid plus name change fees! The delay impacted the rest of the trip and I'm am out $150 worth of hotel stay.
Their service was unacceptable. None of us could believe that Expedia agents didn't know how to make this simple fix and at times were unwilling to help. Needless to say, I will not be a customer any longer. Going on Expedia's *** page, I see dozens of people who had similar problems. I believe they take people's money, but do not give any support should there be a problem.
Expedia.com Response
• Jul 08, 2019
July 8, 2019Revdex.com***, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** requesting a refund of $1300.00.Our records indicate on April 25, 2019, Ms. or an authorized user of the Expedia account purchased a multiple destination flight departing July 1, 2019 from San Jose, CA, USA to Dublin, Ireland and returning on August 1, 2019 from Dublin, Ireland to Seattle, WA, USA; along with the Flight Protection Plan via ***. A confirmation emails were sent on April 25, 2019, it was opened and reviewed once. Upon receipt of Ms.’s complaint, we investigated the issues which were brought to our attention. We can confirm July 1, 2019, Ms. called in requesting to change the name from *** S. *** on the ticket to *** S ***. Our representative advised that the change was not allowed. Ms. requested a supervisor and the call was transferred. Our next representative took over the call and reviewed the airlines rules and restrictions. The airline does not allow name changes, and the ticket is non-refundable. Our representative advised there was nothing that could be done about this ticket; need to book a new reservation and take this ticket as a lose. The call was again escalated. Our next representative reviewed the rules of the fare and determined ***s did not allow name change if *** and *** codeshare or any carrier other than *** and *** is on ticket. The codeshare was with ***. The previous representative advised the name change could not take place. Mr. was at the *** counter. Our representative spoke with the *** agent named ***. He advised that the ticket could be changed and could have taken only 10 minutes to do so. Our representative advised that Expedia has policies that we must follow for codeshare tickets with ***s. Our representative advised Mr. to change the ticket for with a $300.00 penalty plus the difference in fare of over $1000, but he did not want to pay. Our representative reiterated the root cause of issue, wherein the name was booked incorrectly. Our representative verified the confirmation email was received and no calls were made to correct the name. Our representative offered to rebook and refund $800.00 as a one-time courtesy, which he accepted.
After further review on July 8, 2019, Expedia has been able to review the details of the creation of the reservation, the confirmation email and the notes on the account. Expedia offered a $800 one-time courtesy refund at the time the new ticket was booked and purchased and Mr. accepted the refund. The refund was processed on July 2, 2019 to the Visa card ending 5094.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. We hope you understand we must adhere to the policies dictated by the airlines.
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above, no additional refund amount can be honored. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
I booked a room at the *** in Moscow as part of an itinerary booked through Exepdia.com but was not told that this hotel is not part of the airport ; only when I landed in Moscow, late on the evening of 18 Jun., did I learn from an airport employee that I'd need a Russian visa, which I didn't have, to go there. Since I had a layover of nearly 10 hours and did not feel safe staying in an airport lounge or waiting area overnight, I ended up going to another hotel, one which was part of the airport but cost nearly twice as much as I'd paid for the reservation at the ***.
I contacted *** through the Expedia site and was informed that, since I'd missed the deadline to cancel my reservation (which I wasn't able to do for the above reason), I'd receive no refund. Expedia.com customer service promised to look into the matter but also eventually informed me that the hotel had refused to issue me a refund. However, Expedia is at fault for not providing complete, accurate information about the property and should refund my payment.
Expedia.com Response
• Jul 09, 2019
July 9, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** requesting a refund of $46.01. Our records indicate on June 5, 2019, Ms. or an authorized user of the Expedia account booked one night hotel stay ***, checking in on June 17, 2019 and checking out on June 19, 2019; via itinerary ***. A confirmation emails was sent on June 5, 2019, it was first opened on June 26, 2019 and reviewed twice.
Upon receipt of Ms. complaint, we investigated the issues which were brought to our attention. We can confirm on June 27, 2019, Ms. called advising she needed a Russian visa to be able to go to the hotel since it's outside of the airport. Our representative called the hotel for a refund and was advised to call back the following day at 9:00 am to speak with the Reservations Department. After speaking with a representative of the ***, Expedia sent an email to Ms. advising they denied refunding the reservation. Ms. responded to the email advising she was going to the Revdex.com and never using Expedia again.After further review on July 9, 2019, Expedia has been able to verify the reservation was non-refundable and based on the *** cancellation and change policy.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on above, Expedia is not able to honor the refund request. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
Customer Response
• Jul 10, 2019
Complaint: ***
I am rejecting this response because:
The negligence, even deceit, in this case was Expedia's, not the hotel's. As I've already indicated, if a Russian visa was required to stay in this hotel, Expedia should have informed me of this, which it didn't. Therefore, I was not able to utilise this reservation or cancel same within 24 hours in advance.
We had booked a bundle trip on May 16 through Expedia to *** for July 28-August 2 for 4 people.
One of the members in our group is in the National Guard and had his military order for training dates switched on June 14 after we booked our trip. His original training dates were August 14-September 14, they then changed it to July 14-August 14, which now conflicts without trip.
*** called Expedia on June 16th and told them the situation and they said for me to call ***, which is the airline used in our bundle trip, to first switch the flight, and to then call Expedia back to switch the hotel date.
On June 17th, *** had emailed Expedia that we needed to change the hotel reservation and Expedia requested her to tell them the new dates for the hotel and she had then emailed the new dates that same day. Expedia did not reply to the email within those 2 days, of which they said they would for an update.
June 20, *** called Expedia for an update and they indicated they were still trying to get in touch with the hotel. That same day, *** went on Expedia chat and they emailed the same email they sent to the hotel to change the dates.
June 22, no reply yet from Expedia, *** then emailed the hotel asking for help. The hotel replied back the next day asking what they can help with, *** explained the situation in the next email and the hotel replied back with the hotel phone number and extension or they could help through email. The hotel email asked for the new arrival dates and through which agency booked through.
June 28, *** called Expedia for an update and Expedia called the hotel yet again and opened another case. (4 cases open by then). Expedia said they would get back within 48 hours with update- they never got back within that time. July 1, *** talked to supervisor from Expedia and called hotel again and said that they cannot guarantee refund but send the case to reservation dept. and would update us 3-5 days
Customer Response
• Jul 09, 2019
HelloI had recently sent in a complaint for Expedia. The issue has been resolved and the hotel dates have been changed, although Expedia is charging us an extra 220$ per person when the hotel said that there were no penalty fees...Expedia explained that it is the prices of the hotel though where as the hotel is saying it is Expedia. So we do not want to cancel our reservation anymore. We are now just trying to figure out why they are charging us double than what is on their website. Thank youIf you need complaint # it is
Expedia.com Response
• Jul 12, 2019
July 12, 2019
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # *-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a package reservation.
Our records indicate that on May 16, 2019, Ms., or an authorized user of the account, self-booked a package reservation using Expedia’s website, under itinerary ***, for a total cost of $3858.12. Travel is with United, departing on July 29, 2019, returning on August 2, 2019, from Newark, NJ, United States to Puerto Plata, Dominican Republic. The hotel reservation is for the *** Beach & Spa Resort All-Inclusive, with a check-in date of July 29, 2019 and a check-out date of August 2, 2019. We understand Ms.’ concern has been resolved; however, she is inquiring as to why they are charged double to make changes of the reservation than what is advertised on Expedia’s website.
Upon receipt of the complaint, we can confirm that the hotel has waived the penalty fee to change the hotel reservation; however, Ms. is responsible for the price difference of the modification. Expedia utilizes a live inventory system for our reservations that is updated regularly as purchases are made. The prices are dynamic in nature, we do not have a way to control or fix a certain amount for reservations as prices are controlled directly by our travel providers.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation, change, or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case. Additionally, Expedia’s Terms of Use, which were agreed to by Ms. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Erika M
Corporate Correspondence Team
Customer Response
• Jul 13, 2019
Complaint: ***
I am rejecting this response because those are not the dates anymore, I have an itinerary that shows our actual dates. Second, how is it fair to have the representative give me a higher number than what is on the website while I was on the phone with them? Third, it’s unacceptable that we are paying double since it took A MONTH for Expedia to even try to get any help for us with contracting the hotel. Fourth, I called the hotel myself after we fixed the hotel dates and stated that we all had to pay an extra 220$ and asked why, and they said they did not know and asked if we booked in the same month and I said yes, to which she said she is not sure where that charge came from. But most importantly, my boyfriend is the one in the military and this is how everything is handled?????? Unbelievable. We don’t even want to be paying an extra 100$ for it because of the situation let alone 220$
Went on vacation and stayed at the *** in Patong Beach for part of our stay (3 nights). We were accidentally over-charged for our room (charged twice). The hotel initially seemed very nice about this and simply canceled the other room and said we'd receive a refund from Expedia. We only had one room during our stay. However, we were never refunded this amount. When we contacted Expedia on our return they refunded $150 of the $250 over-charge but said they would not refund the rest, and it was the hotel's responsibility. The hotel will not refund us and told us it's Expedia's responsibility. When I called Expedia back a few days later they said they would refund but only under a special circumstance. The first person I talked to transferred me to a 'manager' who instructed me to go to a nearby retailer and buy a hotels.com gift card for $500. He said he would wait on the phone while I went to *** to do this. He also said I needed to do this within 24 hours. He said that after sending him the redemption code they would refund me the cost of the gift card plus what expedia still owed us from the refund. I found this very suspicious and the FTC states this is not usual and to never pay for anything in gift cards. I hung up the phone but he called me back immediately demanding I do this. He was very rude and would not allow me to speak and spoke very fast. I asked for his name and employee ID but he hung up on me. I did get the name and employee ID of the first person I spoke with before she transferred me. I did report this to the FTC. I am very unnerved by this and I felt this must either be a scam or just very poor business practice. The number I called for customer support came directly from the expedia web page.
Expedia.com Response
• Jul 11, 2019
July 11, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding the remaining amount to f the hotel refund and the gift card scam.
Our records indicate on June 11, 2019, Ms. or an authorized user of the Expedia account purchased two three-night hotel reservations stay at ***, via *** and ***. A confirmation email was sent on June 11, 2019, for itinerary ***, it was first opened on June 12, 2019 and reviewed twice. The confirmation email for itinerary *** was sent on June 11, 2019, it was first opened on June 11, 2019 and reviewed three times.
Upon receipt of Ms. complaint, we investigated the issues which were brought to our attention. We can confirm on June 25, 2019, Ms. called in stating she didn't know she had another booking, when she checked in at the front desk of the hotel they advised her of two bookings. Our representative called the hotel and they advised they would check with the hotel manager to request a refund for the duplicate booking. They suggested our representative call back after 2pm. Our representative called back and the hotel authorized refunding two nights, as their penalty was applicable to retain one night charge. Our representative issue a refund for $157.02 to the *** card ending ***. On July 1, 2019, Ms. called in to follow up on the refund of the reservation that was cancelled. Our representative advised about the refund and the travel protection plan policy.
After further investigation on July 11, 2019, Expedia reviewed the reservations and our back office system and was able to verify two identical reservations were booked for the ***. The *** authorized Expedia to issue a refund for two of the three nights as they retained one night charge for cancelling the reservation based on their cancellation and change policy.
The situation as described by Mr. *** is a scam. Expedia never requires payment via gift cards. Based on the information he provided, our security and fraud team is working diligently to determine how this happened and are exploring options that may help to prevent future instances of this type of fraud.Since Mr. identified the scenario as a scam and did not purchased the gift card and contacted the FTC; he has addressed as Expedia would directed him to do.Expedia is advising those that require assistance with charges they incurred related to the purchase of gift cards, to contact their credit card companies or financial institutions. We also suggest that they may want to report their experience to local law enforcement or the FTC.To protect yourself against fraud, remember:Always validate a person’s organization by calling them through an official phone number found directly through the organization’s website.Do not click or rely on advertisements purporting to contain customer service numbers.Scammers may pose as law enforcement, government officials, or even Expedia Group employees.If you feel uneasy or uncomfortable, there’s probably a reason. End the interaction and do additional research before proceeding.Signs of fraud. Identify these red flags:Told to purchase gift cards and provide codes as a form of payment.Mis-spelled or poorly worded e-mails.Messages that contain misspelled words or poor grammar. Based on the above, Expedia is not able to issue the refund of $94.51 for the one night penalty the *** retained for cancelling the reservation under itinerary number ***. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
I booked a room in a small town in Southeastern Wisconsin.
Not knowing anything about the hotel/motel market there I trusted
Expedia. BIG MISTAKE...,
They charged me $230.00 for the room + taxes for a total of $268.00.
Upon arriving at the property I checked in and after getting to my. room and seeing
what a slummy room and hotel it was went online and checked Expedia for the rate that day.
It was $115.00 + taxes...Literally 1/2 of what I paid.
Early the next morning I contacted Expedia and was given the old soft shoe runaround..
I as well will NEVER do business with Expedia.com ever again.
Not to mention that day the flagged rate was under $95.00....I must emulate
SUCKER when I made this reservation...
Charging my card $980 after I was paid in full a week later, without warning or explanation is not A+ business practice. Customer service is atrocious and unprofessional is impossible to deal with. Next time I will book directly with the airline and hotels since I’d still get a good price without the Pirate middle man.
False advertising of address on itenerary.Address listed is *** usa which is actually a *** and not *** which is what was advertised. The hotel and expedia are in conflict with each others policies. I recieved a partail refund and rude uninformative service. I expect the rest of my refund and this false advertising taken down. One last thing what kind of company doesn't have a coorperate number and leaves a mother with 3 children to sleep in a car 17 hrs away from their home. I hope you can help resolve this issue.
Expedia.com Response
• Jul 08, 2019
July 8, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** requesting a refund of the remaining balance for $566.24.Our records indicate on June 24, 2019, Ms. or an authorized user of the Expedia account booked a six night hotel reservations at the ***, checking in on June 26, 2019 and checking out on July 2, 2019, via ***. A confirmation emails was sent on June 24, 2019, it was first opened on June 28, 2019 and reviewed once.
Upon receipt of Ms. complaint, we investigated the issues which were brought to our attention. We can confirm on June 26, 2019, Ms. called in and advised that she was not able to check in. Ms. needed a room to stay; our representative called our Relocation Department. Our Relocations Department took over the call and noted the reservation is not for relocations and the called our Customer Service Department back. The check in instructions were included with the confirmation itinerary. Ms. arrived after check in time. Ms. called our Customer Service Department numerous times between June 26, 2019 and June 28, 2019 in an attempt to get a refund for the hotel reservation. She stated the hotel did not let her check in. On June 26, 2019 the hotel was sent an email asking for a refund for the reservation. On June 28, 2019, one of our representatives noticed the case had been set up for an escalation. Per the notes on the case Ms. was not able to check in and was looking for a refund. Our representative advised Ms. the reservation was non-refundable but as a courtesy, Expedia would refund one night for $108.00 plus $35.00 for Travelguard protection. The total refund was $251.00 issue towards VISA ending ***.
After further investigation on July 8, 2019, the rules of the reservation were non-refundable. The confirmation itinerary included the following special instructions:
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above Expedia is not able to honor Ms. request for an additional refund amount. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
Expedia.com Response
• Jul 09, 2019
July 9, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for forwarding the Revdex.com *** consumer rebuttal from Ms. ***. We regret to hear Ms. did not accept our response.We are again responding to Ms. complaint requesting a refund of the remaining balance for $566.24.Expedia has reviewed the details of the previous cases, we want to make your travel experience as smooth as possible from start to finish during the reservation booking process. When the reservation was created on Expedia.com, there were special instructions listed by the *** which advised to contact them 72 hours prior to arrival.
Expedia has reviewed the details of the previous cases, the *** previously declined refunding Ms. for the reservation. As a courtesy Expedia issued a refund for one night and one day of the travel protection which totaled $251.00.Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, airlines, and is subject to the rules and restrictions of those providers. Expedia does not own, operate or otherwise run any hotels.
Based on the above Expedia is not able to honor a request for an additional refund for the reservation. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Customer Response
• Jul 09, 2019
Complaint: ***
I submitted my payment on the 24th of June which was more than 72 hour notice. How many times do I have to tell you were at fault expedia. This is ridiculous I'm still dealing with this issue as you almost ruined a once in a life time vacation with my daughters. Why would you offer travelers insurance if YOU EXPEDIA could not compensate?????? Where is your corporate office and telephone.
I am rejecting this response because:like ludicrous. You have no evidence except the accurate evidence I have provided. Is the police report necessary to take care of this mess. I'm tired of dealing with incompetent businesses that can't come to an agreement because they are a scam and can't provide the necessary evidence. I would of been naive not to accept the $251 that you only granted because I mentioned the Revdex.com.
Through Expedia I booked air, hotel, and shuttle for a weekend trip to Chicago. All three products were deficient. The *** flight was delayed by 4 hours. We were boarded onto the plane and then stranded there for 4 hours. When we finally took off, the plane landed right at rush hour in Chicago, so the shuttle we booked was stuck in traffic for hours. The shuttle was more than the advertised price. The hotel was a nightmare. The phone and TV did not work. Our floor was noisy and our location was terrible on State street. We specifically asked Expedia for a quiet neighborhood. Instead we got loud cars, motorcycles and police sirens zooming by our room all night long. But the worst incident was that I got stuck in an elevator for 30 minutes between floors. The elevator stopped and went dark. I could not open the doors and was trapped there until rescued 30 minutes later. The hotel promised to reimburse my hotel cost, but Expedia has yet to honor this commitment. Finally, when I called an Expedia 800 number I found on the web, the agents attempted to scam me by insisting that I had to purchase $1700 worth of *** to get a full refund. They instructed me to supply them with the codes for these cards in an attempt to cheat me. I eventually realized it was a scam, and I tried to tell Expedia about it so that they could warn customers. But Expedia has taken no action. I assumed the agents at the number I called *** were authentic Expedia agents because they had all of my personal itinerary info, including credit card number, flight, hotel reservation, etc. Expedia is not protecting the privacy of its customers and this could lead to further scams.
Expedia.com Response
• Jul 08, 2019
July 8, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Mr. ***, Revdex.com case number *** regarding his request to refund $3000 for a faulty itinerary and a scam perpetrated by Expedia agents.Upon further research, we were unable to locate an Expedia.com account or reservation related to Mr.’s complaint. We respectfully request that you provide us with the email address used to book the reservation and the itinerary numbers of the booking. The requested information will allow us to appropriately address Mr.’s concerns.We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence TeamTell us why here...
Expedia.com Response
• Jul 09, 2019
July 9, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Mr. *. ***, Revdex.com case number *** requesting a request of $3000 for a faulty itinerary and a scam perpetrated by Expedia agents.Our records indicate on June 19, 2019, Ms. *** or an authorized user of the Expedia account booked two one-way flights, departing June 28, 2019 from St. Louis, MO arriving in Chicago, IL. The reservation also included an two-night hotel stay at ***, previously *** along with Shared Shuttle transportation; via itinerary ***. A confirmation email was sent on June 19, 2019, it was first opened on June 19, 2019 and reviewed three times.Upon receipt of Mr. complained and we investigated the issues which were brought to our attention. We can confirm on June 30, 2019, Mr. *** called in and requested a refund for the 50% of the reservation. He stated that he could not sleep at the hotel because it was too noisy and the hotel Manager *** promised him a refund. Our representative offered to call hotel to get the refund authorization and Mr. also advised he was the victim of a scam. Our representative advised Mr. to send an email to [email protected], Mr. asked for a manager. The escalation was taken over. Mr. *** was requesting a 50% refund for his booking, he stated he gotten stuck in the hotel's elevator and the hotel's manager told him he would approve the refund. Our representative was unable to get any approval, since no one was available. Mr. was advised we would follow up. Mr. also complained about the ***. Our representative apologized for the inconvenience and advised Expedia would never ask for any purchase to get a refund. Mr. asked for Expedia's billing address and our representative provided the details. On July 3, 2019, Expedia worked on the follow up case and issued a refund for $181.13 for half the cost of the hotel. The refund was issued to *** card ending *** and should appear within three to five business days. A refund receipt was emailed to the email address on the account.After further review on July 9, 2019, Expedia has been able to verify the refund of $181.31 has been issued to the *** card ending ***, on July 3, 2019. With regards to Mr. advising he was a victim to the *** scam, Expedia has sent an email under separate cover addressing the possible scam. Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We hope you understand we must adhere to the policies dictated by the airlines and hotels. SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
Customer Response
• Jul 10, 2019
Complaint: ***
I am rejecting this response because: Expedia has not taken responsibility for its unsatisfactory and possibly criminal product.
I was travelling with family and a Friend to England, and needed two rooms in hotel for three nights from Jun 6, 2019 and check out on Jun 9, 2019.
I then used Expedia.come on March 03, 2019, and made two reservations in a Hotel in London, England, called: ***, London. My reservations were as follows:
1) A Room Standard Studio, 1 Double Bed, Itinerary # ***, Paid by my credit card: $384.94
2) A Room Superior Studio, 1 Double Bed, Itinerary # ***, Paid by my credit card: $417.20
As you see in second reservation, I paid $32.26 more for a Superior Studio room, compared to the first room which was a Standard Studio room.
When we checked in the Hotel, both rooms were literally identical. We complained to the hotel front desk that we paid $32.26 more for a Superior studio, and how comes it is identical to a Standard studio which we paid less. One of the hotel staff came and visited both rooms, and said even though they are in few doors away from each other on same floor, and exact same look and identical, but hotel believes they gave us one standard room and one superior room. I indicated that when they come and see both room are identical, what is the rationale to claim one is superior, and they simply said they cannot do anything for us and that is the way it is. The front desk were also very rude and arrogant and didn't even accept to contact hotel manager to come to see us, since the rude young man believed the hotel manager won't say anything different from him. In our return from our trip back to our home in California, we contacted Expedia to complain on June 13, 2019, and they got back to us and simply said:
"We have presented your case to *** due to their reservation policy they have denied your request." We were shocked to see how they handled our complain and complained again on June 21, 2019, and got the exact same response again. Therefore we complain about Expedia to you now.
Expedia.com Response
• Jul 08, 2019
July 8, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Mr. ***, Revdex.com case number *** requesting a refund of $32.26.
Our records indicate on March 3, 2019, Mr. ***-*** or an authorized user of the Expedia account booked two three night hotel reservations at the ***, checking in on June 6, 2019 and checking out on June 9, 2019, via *** and ***. Confirmation emails were sent on March 3, 2019, the confirmation for itinerary *** was reviewed three times and the confirmation email for itinerary *** was reviewed 26 times.Upon receipt of Mr. ***-***’s complaint, we investigated the issues which were brought to our attention. We can confirm from June 13 – 20, 2019, Mr. ***-*** emailed Expedia advising the two rooms were almost identical and requested a refund of the difference paid for the more expensive room. Expedia emailed Mr. ***-*** advising Expedia was waiting for response from the *** in regards to whether or not Expedia would be able to issue a refund. Expedia received an email from the *** advising they do not authorize Expedia to issue a refund. On June 21, 2019, Mr. ***-*** called requesting to get refund for the difference in the superior and standard room, claiming the standard was identical to the superior. Our representative called the hotel and they advised that Expedia needed to send them an email. From June 21 – 30, 2019, Expedia emailed the *** asking for a refund for the difference in the cost of the superior room and the standard, since Mr. ***-*** advised they were the same room. The *** replied. “the rooms they were given a superior double room, ***. This is not a standard room. The other room was indeed a standard as booked”. After further investigation on July 8, 2019, in review of the reservations and the emails from Mr. ***-*** and the ***. Expedia is not able to issue a refund for the difference in the cost of the rooms, as the *** advised they are not the same room.Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
Customer Response
• Jul 08, 2019
Complaint: ***
I am rejecting this response because:
As you can see from attached photo, this room is nothing superior. This room does not have any seats around the room (in addition to the two kitchen chair which is in all studio rooms of this hotel), does not have any tall mirror in room, and no night stand. Also, look at the size of the TV.
It is interesting that Expedia just is just relying on the claim of the hotel in judging between claim of customer, and the hotel which customer is complaining about. Please ask somebody in Expedia whom audit hotels for adding them to their list in Expedia look at the photos of the room ***, which I paid for it as Superior room in my reservation. Does this room to anyone in Expedia customer care group has any Superiority of anytime. A small narrow passage near a bed with no table, no tall mirror and no chair around the room, and no night stand, and such tiny little TV. Also look at the bathroom. Is there any superiority on room or bathroom to anyone in Expedia customer care looking at these photos?
Did anyone in Expedia Customer Care whom reviewed my complain so many times as they indicated in their response to Revdex.com, also reviewed how many reservation I had made in their system for this same trip, covering May 24 through June 09, 2019. Did they see the total number of reservations I made? Did they see other Hotel reservation I made in same trip for May 24 in other hotel. Did they see Shuttle and Tours and all other activities I reserved in above period. All of them are listed in my Expedia.com account summary.
After so much I spent in their site in the past, as well as so much I spent in this same trip to Europe and all reservations in different countries within this time, are they not wondering why so upset I am with this Hotel reservation in London, and only claiming for difference between Superior studio room and the non-Superior type of room I got. They can even see that I got two rooms in this same hotel, and not upset about other room which was standard and I had no problem with it. My complain is only about this room which was identical to other room, but they charged me more.
I am more annoyed that Expedia has no other ways of confirming my complaint, rather than contacting those I am complaining about, and trying to confirm if complaining customer has a valid complaint or not! Is it the way they investigate all their customer complains? Is it the amount they care about customers' experience and customers' satisfactions.
I will definitely very upset, and indeed reject the response made by the Expedia in regards to my complaint. If Expedia really cares about customers, what about they send an investigator to go in person to the hotel, first look at the room *** which was standard room and Hotel also indicating it as standard room, and then have a look at room *** of same floor, and they judge by themselves if room *** was a Superior room compared to *** (which they claim as standard) or not. That is the way to make judgment, rather than asking hotel about it, which of course will response in repeating false claim and super excited that American Customer couldn't complain about them, and Expedia couldn't defend their customer claim and complain.
Hi. I made several bookings on Expedia.com for a trip I was making to Europe in period of May 24 through June 9, 2019.
I had problem with two of many reservations during my trip, and complained to Expedia after my return. In both cases, they didn't help, and I complained again and they rejected again. I don't believe they gave me a good customer service and since I paid for something which was not given to me, I am complaining about them to you.
Your system need detailed information of each complain. So, I split my two different complains to two request form. In this one I complain about a Sight Seeing tour which I didn't receive what I had paid in full for it. In a second complain form, I will then complain about the Hotel problem I had with them, with full details.
On April 2019, I used Expedia.com and for May 29 we purchased "***: 1-Day" Tour from Expedia for 3 adults and fully paid for it. On our reservation vouchers and confirmation, hours of operation was 9 AM to 6 PM, and we have all evidence and records, When we got to bus on that day at 3:45 PM, they rejected to accept us and claimed operation is 10 AM to 4 PM. We then couldn't use what we paid for. We complained to Expedia in our return, and they rejected our claim for refund of what we had paid them twice. Now they also updated their site and we have record of "false ad" they had for us.
Also, I am disturbed that they even manipulate the voucher I had from them on my trip record to change the time from 6 PM which originally was there, and I have a pdf of the voucher with me and printed copy. So, they manipulate the record after they found about error in their system, but didn't fulfill my complain about it, and declined it twice.
Expedia.com Response
• Jul 10, 2019
July 10, 2019
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a *** reservation.
Our records indicate that on April 18, 2019, ***, or an authorized user of the account, self-booked an activity reservation using Expedia’s website, under itinerary ***. Reservation was for the ***: *** for May 29, 2019. We understand *** is requesting a refund in the amount of $43.86 for the unused reservation.
Expedia reached out to the ***: ***r to advocate on ***’s behalf, requesting approval to refund the unused reservation. Regrettably, they have denied the request due to their strict policy.
However, because we value *** as a customer, and regret the experience, Expedia is happy to honor her refund request of $43.86. A refund of $43.86 was processed today, July 10, 2019 back to ***’s original form of payment. The time it takes to receive the said refund will depend on ***’s credit card company or banking institution. Typically, within 5 – 7 business days.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Erika M
Corporate Correspondence Team
Customer Response
• Jul 13, 2019
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I purchased a vacation from Expedia for myself and family. It was from Newark (EWR) to Atlanta (ATL). I paid for a rent a car from 06/21/19 - 06/26/19. Pick up time scheduled for 10:15 AM on 06/21/19. Drop off time scheduled for 9:05 PM on 06/26/19. Upon on arrival in Atlanta, we headed to the rental facility. We got in line, after over an hour we reached the counter at 11:41 AM on 06/21/19. We presented reservations to employee at the counter. They didn't have a car. We were told by employee that it will be ready in 20-40 minutes at 11:50 AM. We did NOT get car till 3:10 PM. We did NOT get what we paid for. We have contacted Expedia several times. We offered a credit for future purchase of $25. After turning that down, they offered $50. We had plans on Friday that we had to cancel and change to Sunday. We changed our Sunday plans to Tuesday. We lost an entire day of this vacation cause we didn't get what we paid for. WE PAID EXPEDIA to have a rent a car at 10:15 am. We did NOT get what we paid for. Expedia also told us per their terms they are not liable if product isn't available. How can they take my money and NOT give us what we paid for?
Expedia.com Response
• Jul 10, 2019
July 10, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** requesting a refund of $216.63.
Our records indicate on April 30, 2019, Ms. or an authorized user of the Expedia account booked four combined one-way flights departing on June 21, 2019 from Newark, NJ to Atlanta, GA and returning on June 26, 2019; along with a five night hotel reservation at *** and a five day *** reservation, via ***. Confirmation emails were sent on April 30, 2019, it was first opened on May 2, 2019 and reviewed three times.Upon receipt of Ms.’s complaint, we investigated the issues which were brought to our attention. We can confirm on June 21, 2019, Ms. called in to check if she would be getting a car because she has waiting for an hour and a half to pick up the car at the counter and had not received her vehicle as yet. Our representative called the car counter and was advised that they are waiting for a vehicle, On June 22, 2019, our Social Media Team noted Ms. requested a partial refund since she waited for more than 2 hours at the counter to get her rental car. Our representative reviewed the account and our last representative provided a $25 coupon. Ms. was advised to file a complaint with the car rental at the drop off date. On June 30, 2019, Ms. contacted Expedia advised they lost a day off their vacation dealing with the car rental not being ready on the day of rental. Ms. requested 25% of the total bill as compensation due to the car rental discrepancy. Our representative offered a $50 coupon, she denied. Our representative advised multiple times that this experience was caused by *** not having a vehicle ready and that the complaint has been noted. Mr. refused to accept our offer. Our representative took provided number and case number to reference. On July 1, 2019, Mr. reached out to our Social Media Team, he was upset that he had to wait a couple of hours for his rental vehicle. Mr. was asking for over $200 refund due the him missing an event he planned. A previous agent called the *** and spoke they advised the vehicle was dropped off at 7.20 PM on June 26, 2019 and should have been returned at 1.40 PM. *** didn't charge them for the late drop off. Our representative advised that Expedia is not liable due to the vendor not having a car ready and suggested he address the issue directly with ***. He declined and wanted Expedia to take responsibility.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
As a courtesy for the inconvenience of the experience, Expedia has deactivated the $25.00 coupon and activated a $50.00 for on your Expedia account. The coupon is valid for a ‘pay now hotel” or a “pay now hotel and flight” reservation. The coupon is valid until August 31, 2020 and is good for anyone who is logged into ***’s account and makes a reservation for the correct product. The terms and conditions are listed on the coupon.After further review on July 10, 2019, Expedia Social Media Team advised that they have been in communication with Mr. *** and agreed to issue a refund of $216.63. the refund was issued and Mr. agreed the refund would completed and resolve the matter.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Customer Response
• Jul 16, 2019
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I must say that Expedia is WRONG about the Rent a car return term. Per e-mail from Expedia when I booked the trip. Pick up scheduled for June 21, 2019 at 10:15 am. Drop off scheduled for June 26, 2019 at 9:05 PM. Expedia. you need to get your stuff together. Saying it was returned late is WRONG. This is an example as to why I'm 100% with this garbage company.
Thank you for doing the right thing and issuing a 1/6 refund over this matter. Horrible customer service, treated horrible by Expedia reps. Expedia really needs to retrain employees or just go out of business. I will be booking with airlines and hotels from now on when I travel. Expedia is pointless, as they aren't liable for anything.
Had to cancel flights since the airline cancelled due to weather. I did not receive any money back from my impacted flights. I was offered a credit on one flight but of course there are fees involved and a short time window...I also have to have the exact same passengers. Another flight they offered my taxes back (around $222). I called back with a decision for another person to tell me that was not an option, but I could get back some taxes (about $50). They then came back and offered me some arbitrary amount of $100. Where did that come from? Flight protection plan is a joke. No help there. Expedia would not talk to me about that. So you sell this protection plan, but you can't speak to me about it? Scam!
Long story short. I am out $2,600 in flights I could not take due to airline cancelling for weather reasons. It is a TRAP and a SCAM! I will never use a 3rd party travel website again. Always book direct with the airlines!
When booking a 4th of July getaway for my family the room was advertised with a balcony in the room picture description. A few days after my non-refundable booking I get an email from the hotel stating "hey... there have been some issues with our guests concerning the types of rooms so here is a valid description". Come to my surprise my room does not have a balcony. When I called the hotel they told me that it is Expedia's responsibility for advertisement and even told me it's not the first time. That is why we send that email. However, Expedia did absolutely nothing about it and the hotel didn't even have a room available to offer me to exchange because they are completely sold out. I obviously wanted my money back so I can book else where but expedia stated they did no wrong and that they just put general pictures up.
Expedia.com Response
• Jul 09, 2019
July 8, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mrs. *** (Revdex.com case number ***) regarding a hotel reservation. We understand Mrs. is requesting a refund of $816.17 due to a site error.
Our records indicate that on June 26, 2019, Mrs., or an authorized user of her Expedia account, self-booked a non-refundable hotel reservation using Expedia’s Mobile site under itinerary ***. The hotel accommodation were for three adults and one child with the *** by ***, Miami Beach, FL with a check in on July 4, 2019 and a check out on July 7, 2019. The cost was $828.29. The customer was charged the amount of $816.17 and used 1,781 Expedia Rewards points equivalent to $12.72.
Upon review of the customer’s account and using a tool which shows us what the customer sees while on Expedia’s website, we can confirm Mrs. booked a one-bedroom with city view which did not include a balcony. The customer is aware that she selected a non-refundable hotel reservation. Our agent reached out to the vendor. Regrettably, the room with a balcony was no longer available.
Expedia serves as third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restriction of those providers. We hope you understand we must adhere to the policies dictated by the hotel.
Furthermore, we reached out to the vendor again on July 5, 2019, Expedia was advised that Mrs. checked in on July 4, 2019.
While we regret Mrs. experience was not as we would have hoped, based on the above information, Expedia is unable to fulfill her refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
• In early April, I purchased round-trip ticket on Expedia.com for round-trip travel on *** for travel between Washington/Dulles and Rome, Italy, via Casablanca, Morocco, from 8 to 29 May. Specific details at that time were Washington/Dulles-Casablanca-Rome/FCO on 8/9 May, Rome/FCO-Casablanca-Washington Dulles on 29 May.
• On 11 April, changed reservation on return flight to 26 May and paid a change fee of $200 in addition to the increase in fare on 26 May. I realized I had to be back in the States for a professional obligation on 28 May. The *** confirmation code was ***, and the Expedia itinerary number was ***.
• On 26 May, I arrived at Rome/FCO Terminal 3 a full 3 hours before the scheduled departure time (1320) but *** clerk could find no record my reservation. Tried *** (codeshared airline for flight), got same result. Returned to *** in Terminal 3. Clerk determined that my change of departure dates from 29 May to 26 May had somehow not taken effect, so there was no record of my reservation on the 26 May flight. He explained there was a problem with *** when it made an undetermined change. He referred me to the ARE (Airline Reservation ?Express?) office on the upper floor of Terminal 3 to rebook. ARE clerk was unable to resolve, gave me a *** number to call. I returned to *** desk to ask clerk to call number to resolve, but clerk had completed check in for flight and was leaving. I gave up and bought an *** flight to return home the following day.
Expedia did not reply to my complaint submitted on its website at the beginning of June.
Expedia.com Response
• Jul 10, 2019
July 10, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr. is requesting a full refund of his flight reservation in the amount of $1,274.05.
Our records indicate that on March 22, 2019, Mr., or an authorized user of his Expedia account, self-booked a flight reservation using Expedia’s website, under itinerary *** with Travel on ***. Departing Washington, DC, USA to Rome, Italy on May 8, 2019 and returning May 29, 2019 with Travel Protection Flight Protection Plan. The total cost of the reservation $734.13.
Upon review, we show that on April 10, 2019 Mr. exchanged his flight on Expedia’s website for the dates of May 8, 2019 and returning on May 26,2019. When the customer arrived on May 26, 2019 at the airport, he was told there was no ticket issued and purchased a new One-Way ticket. We have not received any correspondence regarding the new ticket information in the customer’s complaint. Due to the lack of information provided in the original Revdex.com customer statement, we are unable to provide further research. Please provide a copy of the receipt for the new One-Way ticket that was purchased so that we may present an accurate accounting of events.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Expedia.com Response
• Jul 15, 2019
July 15, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mr. *** (Revdex.com case number ***).
We have reviewed the new information Mr. provided to further address his concerns. We can confirm the new flight cost was $1274.05, including baggage fees.
We regret Mr. experience was not as we would have hoped, and any subsequent inconvenience caused. On July 11, 2019 Expedia honored his refund request of $1274.05. The refund was processed back to Mr.’s original form of payment. The time it takes to receive the said refund will depend on Mr.’s credit card company or banking institution, typically within five to seven business days.
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Customer Response
• Jul 15, 2019
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
The amount claimed has been credited to my account, so the issue is now closed. Thank you for your assistance.
In April, I had to cancel a vacation for two at the last minute due to a death in the family. The trip had included a 10-night stay at ***, MA. I subsequently re-booked for 4-night stay at the *** and trip for one. When I first called Expedia they indicated they were contacting the hotel for a refund. On my next credit card statement I had charges for both the 10-night and 4-night stay. I again contacted Expedia about the canceled charge. They said they would investigate. They then said the hotel was refusing to grant a refund. I called the hotel and they said there was no indication that Expedia had ever attempted to contact them. I continued to try find out from Expedia, who they had contacted and what sort of communication they had had with the hotel so the matter could be resolved and was stonewalled. Then, on my last attempt, Expedia told me that I used both the 10-night and 4-night stay (which is impossible, as they overlapped). I called the hotel and they said there was no record of a check-in for the 10-night stay. I think Expedia's conduct is unethical and fraudulent.
Expedia.com Response
• Jul 09, 2019
July 9, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a package reservation. We understand Mr. is requesting a full refund of his hotel reservation in the amount of $1,370.64.
Our records indicate that on March 22, 2019, Mr., or an authorized user of his Expedia account, self-booked a roundtrip package reservation using Expedia, under itinerary ***. Travel was with ***, from Los Angeles, CA, to Boston, MA, departing on April 13, 2019, and returning on April 23, 2019 with stay at the ***. The total cost of the package $2,129.84.
Upon further review, we show that Mr. called in on April 13, 2019 to request to cancel his package due to medical reason. We can confirm that we cancelled the flight however, the hotel was nonrefundable prior to booking the reservation. We contacted the hotel and was not able to speak with the General Manager and was told to send a request via email and we did not receive a response. Therefore, we had to follow the normal procedure of the hotel’s policy.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We hope you understand we must adhere to the policies dictated by the vendors. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Nonetheless, as the original booking were not utilized by the customer and we received approval from the General Manager, on July 8, 2019, Expedia issued a full refund in the amount of $1,370.64, back to the original form of payment.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
I was wanting to reserve one night's hotel in conjunction with an upcoming trip booked on Expedia. Expedia automatically filled in the dates for the entire trip instead of 1 night I immediately called Expedia upon realizing the mistake and before the charges went through. This was on 15 June. They told me the only way the reservation could be modified or cancelled was for them to contact *** to see if this was possible. I did not hear anything from them so called again on the 22nd. The representative said he would get back to me again. He called on the 24th and left a message that he would try to reach me the next day (25 June). He has not attempted to contact me since. Expedia has consistently been very difficult to reach (long telephone wait times of greater than 20 minutes).
Expedia.com Response
• Jul 08, 2019
July 8, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Mr. ***, Revdex.com case number *** requesting a refund of $3978.23.
Our records indicate on June 15, 2019, - Mr. or an authorized user of the Expedia account booked a 20 night hotel reservation at ***, checking in on July 4, 2019 and checking out on July 24, 2019, via ***. A confirmation email was sent on June 15, it was first opened on July 3, 2019 and reviewed once.
Upon receipt of Mr.’s complaint, we investigated the issues which were brought to our attention. We can confirm on June 29, 2019, Mr. called in stating he would like to cancel the reservation due to a mistake. Mr. had called earlier and was advised he would be called back but he had not received a call back. Our representative called the hotel and they advised that we needed to call back in the morning at 9am, since their Reservation Department was closed.
After further investigation, on July 5, 2019, one of our representatives contacted the hotel front desk and they authorized Expedia to issue a refund for 19 of the 20 nights.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.The *** authorized Expedia to issue a refund for 19 of the 20 nights based on their non-refundable policy. Expedia mistakenly issued the refund for the full amount of $3978.23. The refund will appear in three to seven business days. A refund receipt has been emailed to Mr.’s email as listed on the Expedia account.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
I tried to book a flight on Expedia on 7/3/19. After I submitted payment on the last screen, it received an error message to try again and that it timed out. I submitted again. Still an error message. Now I see I have been charged 3 separate charges. $0.99 expedia and twice from *** for $81.70 x 2
I called and the rep said he can book it over the phone. As I'm on the line with them, I can see them charge my bank account 3 more times for the same set of charges. Then the agent comes back on the line and says he is not able to complete the transaction. I tell him that they just charged my account and he denies this.
Over the course of the last 3 hours I have contacted Expedia, to no avail. They are giving no resolution to the fact that my bank account is at a zero balance. They says that in 3-7 business days the pending charges will clear. I will be sitting here for a week with no money to my name and no trip booked or confirmed.
I have contacted them on social media, they only respond on the public forum to tell me that they are working on it but the only answer they have is I'll have the money back in my account in 3-7 business days. Not acceptable!
July 11, 2019
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding an attempted flight booking.
Our records indicate that on July 3, 2019, Ms., or an authorized user of her account, attempted to book a flight reservation; however, the transactions failed and was not completed. We understand Ms. is requesting a refund for the authorizations on her account; and/or have the trip booked.
The charges posted on Ms.’ bank account for the failed transactions were only authorizations that will be released within a few days from the time of booking. Failed transactions on bookings are caused by pricing updates on the system as Expedia utilizes a live inventory directly from the airlines.
Upon further research, we have verified and confirmed that all the attempted flight bookings under the Ms.’ account has been cancelled and the authorized funds should have been released back to her account.
While we regret Ms.’ experience was not as we would have hoped, based on the information provided above, Expedia is unable to honor her refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Erika M
Corporate Correspondence Team
On March 17, 2019, I made reservations through Expedia for a room at the *** by ***, IN from March 18, 2019 to March 23, 2019 . The reason we chose this hotel was because Expedia advertised the studio room as having a 5 person capacity (we made reservations for 4 people) and also because it was pet friendly. When we arrived to check in, we were told that the room only has a 2 person capacity and that it was not pet friendly. We asked if there was any way to accommodate us for the night at least. They were unable to accommodate us. We had to leave that hotel and find accommodations elsewhere. I had been in constant contact with Expedia and they said that the manager at the hotel denied the refund/cancellation? I have left several messages for the manager as well as emailed the hotel and corporate and still no resolution. We got charged $614.00. We requested asked Expedia that we be refunded the $614.00 we were charged, since we had every intention of staying that that hotel, but Expedia mis advertised the room capacity and the pet friendly status on their website and because of this the hotel could not accommodate us. We filed a Visa dispute and Expedia denied that claim as well. We have proof that we had to pay for another hotel for those days. We have proof of Expedia's advertisement of room as well. It does not seem fair that they refuse to refund us since we had every intention of staying at the hotel, but because Expedia represented the room as 5 person capacity and pet friendly and they were not we had no choice but to go elsewhere! The hotel commented to us that this is not the first time Expedia did this to a customer for the same room reservation due to the misrepresentation on the Expedia website!
July 11, 2019
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a hotel reservation.
Our records indicate that on March 17, 2019, Mr., or an authorized user of his account, self-booked a hotel reservation using Expedia’s Mobile Site, under itinerary ***. Reservation was for the *** by ***, with a check-in date of March 18, 2019 and a check-out date of March 23, 2019. A Hotel Booking Protection was purchased with the itinerary. We understand Mr. is requesting a full refund of his unused hotel reservation, stating that Expedia misadvised the room capacity and the pet friendly status of the hotel property.
Upon receipt of the complaint, we can confirm that the necessary room details were made to reflect the most updated information on our website. Expedia relies on the hotel vendors to provide up-to-date and accurate information, so we may post this information on our website for our valued customers.
Expedia reached out to *** by *** to advocate on Mr.’s behalf, requesting approval to issue a refund for the unused hotel reservation. Regrettably, the hotel has denied the refund request due to their strict non-refundable policy. The hotel have advised that they are a “Pet Friendly” property and their room can accommodate up to 5 people in the unit.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. Any unforeseen circumstances that have occurred through their services offered, would need to be addressed directly by these providers. We hope you understand that we must adhere to the policies dictated by the hotel. Additionally, Expedia’s Terms of Use, which were agreed to by Mr. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret Mr.’s experience was not as we would have hoped, based on the information provided above, Expedia is unable to honor his refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Erika M
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:
Expedia is in no way treating their customers in good faith. According to the hotel the room Expedia advertised for 5 people and being dog friendly was not accurate. The hotel also stated that we are not the first people having this issue through Expedia for that particular room. This may be an issue that Expedia will have to resolve with the hotel, but Expedia is the one that took the money from my account, not the hotel, therefore in good faith they should refund the money. As far as the cancellation policy of the hotel, I showed up and they could not accommodate me because Expedia misrepresented the room! I had no choice but to go to another hotel. We had every intention of staying there for the 5 days, but because of Expedia's inaccurate advertisement of the room we had to stay at another hotel! I am attaching the following documentation to support this claim:
- Expedia’s Travel Confirmation. I have highlighted key sections that support my claim.
- Expedia’s Website advertisement of the room, showing the capacity and dog friendly accommodations.
- An email complaint to Expedia requesting a refund and their response.
- An email sent directly to the Hotel and their response. The hotel advises that I have to go through Expedia for a refund.
- The bank print-out showing the bank charge from Expedia of $614.00.
- Bank print-outs for hotel rooms we had to get instead that were charged during that time. Please note that we did end up staying at hotels for a longer period of time than 3/23.
Should Expedia choose to not treat this matter in good faith as they have been thus far, I plan to take the matter to the Attorney General's Office for Consumer Protection and file a formal complaint against Expedia.
Sincerely
I bought rental car service from one of Expedia's vendor listed on Expedia site on 6/21/2019. Expedia charged my Credit Card for the amount of $102.84. I proceeded to pick up the car at the vendor facility at Atlanta airport. The vendor, ***, told me that they do not rent cars to in state drivers, they require person renting from them to be from out of Georgia. Expedia did not indicate such rule on the listing on their website. I contacted Expedia after the refusal of service and they opened a ticket on the issue.
After investigating for about a week, Expedia sent me a denial email saying they cannot refund my money for a service their vendor refused to provide because the vendor refused to refund the money for a contractual obligation the vendor refuse to provide.
I did not pay any money to ***, I payed money to Expedia, if their vendor refused to provide the service Expedia charged me for, they should refund my money. I did not cancel the transaction, their vendor did.
July 11, 2019
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a car rental reservation.
Our records indicate that on June 21, 2019, Mr., or an authorized user of his account, self-booked a car rental reservation using Expedia’s Mobile Site, under itinerary ***. Reservation was for ***, with a pick-up date of June 21, 2019, and drop-off date of June 23, 2019. We understand Mr. is requesting a refund in the amount of $102.84 for his unused car rental reservation.
Upon receipt of the complaint, we can confirm that Mr.’s concern has been resolved. A refund in the amount of $102.84 was issued back to original form of payment used to book the reservation on July 4, 2019.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Erika M
Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Thank you so much for your help on this matter
Sincerely
Customer service over the phone was terrible..I reserved my plane trip and car rental through expedia and when I got to my destination and try pick pick up my rental car I reserved I was rejected and there was nothing on their system of me reserving any vehicle.. I argue with the rental car agent but they couldn't help me. I had to pay again to rent a vehicle. When I got my to Chicago I called Expedia to get my refund of the car rental that I reserved but they kept putting me on hold for about 45 minutes and got me no answer from the supervisor.
bad customer service !!!
I booked travel for my son who is studying abroad this summer. I accidentally booked his trip with his first name as "***", the name he goes by. I had no idea that it needed to exactly match his passport which read "***", his official name. We arrived at the airport on the day of the trip 3.5 hours early. When the agent at the counter told us we would need to do a name change with Expedia, none of us thought it was a big deal. The agent called Expedia to get this corrected and we got put on hold for extended periods of time, shuffled from agent to agent. When asked to speak to a manager, the manager said there was nothing they could do. We tried calling them again and got a different story, that they were unable to reach the airline. The Supervisor with ***s got on the phone and told Expedia that they were negligent in their duties to help us resolve this problem. After about 4 hours, we finally found an Expedia representative that told us they could have solved the problem in 10 minutes, but now it was too late, my son's flight had already left without him. Our only options were to buy a brand new and very expensive ticket, again with Expedia. They would refund a some of our original ticket price, but now we had to pay 1.5 times what we originally paid plus name change fees! The delay impacted the rest of the trip and I'm am out $150 worth of hotel stay.
Their service was unacceptable. None of us could believe that Expedia agents didn't know how to make this simple fix and at times were unwilling to help. Needless to say, I will not be a customer any longer. Going on Expedia's *** page, I see dozens of people who had similar problems. I believe they take people's money, but do not give any support should there be a problem.
July 8, 2019Revdex.com***, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** requesting a refund of $1300.00.Our records indicate on April 25, 2019, Ms. or an authorized user of the Expedia account purchased a multiple destination flight departing July 1, 2019 from San Jose, CA, USA to Dublin, Ireland and returning on August 1, 2019 from Dublin, Ireland to Seattle, WA, USA; along with the Flight Protection Plan via ***. A confirmation emails were sent on April 25, 2019, it was opened and reviewed once. Upon receipt of Ms.’s complaint, we investigated the issues which were brought to our attention. We can confirm July 1, 2019, Ms. called in requesting to change the name from *** S. *** on the ticket to *** S ***. Our representative advised that the change was not allowed. Ms. requested a supervisor and the call was transferred. Our next representative took over the call and reviewed the airlines rules and restrictions. The airline does not allow name changes, and the ticket is non-refundable. Our representative advised there was nothing that could be done about this ticket; need to book a new reservation and take this ticket as a lose. The call was again escalated. Our next representative reviewed the rules of the fare and determined ***s did not allow name change if *** and *** codeshare or any carrier other than *** and *** is on ticket. The codeshare was with ***. The previous representative advised the name change could not take place. Mr. was at the *** counter. Our representative spoke with the *** agent named ***. He advised that the ticket could be changed and could have taken only 10 minutes to do so. Our representative advised that Expedia has policies that we must follow for codeshare tickets with ***s. Our representative advised Mr. to change the ticket for with a $300.00 penalty plus the difference in fare of over $1000, but he did not want to pay. Our representative reiterated the root cause of issue, wherein the name was booked incorrectly. Our representative verified the confirmation email was received and no calls were made to correct the name. Our representative offered to rebook and refund $800.00 as a one-time courtesy, which he accepted.
After further review on July 8, 2019, Expedia has been able to review the details of the creation of the reservation, the confirmation email and the notes on the account. Expedia offered a $800 one-time courtesy refund at the time the new ticket was booked and purchased and Mr. accepted the refund. The refund was processed on July 2, 2019 to the Visa card ending 5094.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. We hope you understand we must adhere to the policies dictated by the airlines.
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above, no additional refund amount can be honored. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
I booked a room at the *** in Moscow as part of an itinerary booked through Exepdia.com but was not told that this hotel is not part of the airport ; only when I landed in Moscow, late on the evening of 18 Jun., did I learn from an airport employee that I'd need a Russian visa, which I didn't have, to go there. Since I had a layover of nearly 10 hours and did not feel safe staying in an airport lounge or waiting area overnight, I ended up going to another hotel, one which was part of the airport but cost nearly twice as much as I'd paid for the reservation at the ***.
I contacted *** through the Expedia site and was informed that, since I'd missed the deadline to cancel my reservation (which I wasn't able to do for the above reason), I'd receive no refund. Expedia.com customer service promised to look into the matter but also eventually informed me that the hotel had refused to issue me a refund. However, Expedia is at fault for not providing complete, accurate information about the property and should refund my payment.
July 9, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** requesting a refund of $46.01. Our records indicate on June 5, 2019, Ms. or an authorized user of the Expedia account booked one night hotel stay ***, checking in on June 17, 2019 and checking out on June 19, 2019; via itinerary ***. A confirmation emails was sent on June 5, 2019, it was first opened on June 26, 2019 and reviewed twice.
Upon receipt of Ms. complaint, we investigated the issues which were brought to our attention. We can confirm on June 27, 2019, Ms. called advising she needed a Russian visa to be able to go to the hotel since it's outside of the airport. Our representative called the hotel for a refund and was advised to call back the following day at 9:00 am to speak with the Reservations Department. After speaking with a representative of the ***, Expedia sent an email to Ms. advising they denied refunding the reservation. Ms. responded to the email advising she was going to the Revdex.com and never using Expedia again.After further review on July 9, 2019, Expedia has been able to verify the reservation was non-refundable and based on the *** cancellation and change policy.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on above, Expedia is not able to honor the refund request. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
Complaint: ***
I am rejecting this response because:
The negligence, even deceit, in this case was Expedia's, not the hotel's. As I've already indicated, if a Russian visa was required to stay in this hotel, Expedia should have informed me of this, which it didn't. Therefore, I was not able to utilise this reservation or cancel same within 24 hours in advance.
Sincerely
We had booked a bundle trip on May 16 through Expedia to *** for July 28-August 2 for 4 people.
One of the members in our group is in the National Guard and had his military order for training dates switched on June 14 after we booked our trip. His original training dates were August 14-September 14, they then changed it to July 14-August 14, which now conflicts without trip.
*** called Expedia on June 16th and told them the situation and they said for me to call ***, which is the airline used in our bundle trip, to first switch the flight, and to then call Expedia back to switch the hotel date.
On June 17th, *** had emailed Expedia that we needed to change the hotel reservation and Expedia requested her to tell them the new dates for the hotel and she had then emailed the new dates that same day. Expedia did not reply to the email within those 2 days, of which they said they would for an update.
June 20, *** called Expedia for an update and they indicated they were still trying to get in touch with the hotel. That same day, *** went on Expedia chat and they emailed the same email they sent to the hotel to change the dates.
June 22, no reply yet from Expedia, *** then emailed the hotel asking for help. The hotel replied back the next day asking what they can help with, *** explained the situation in the next email and the hotel replied back with the hotel phone number and extension or they could help through email. The hotel email asked for the new arrival dates and through which agency booked through.
June 28, *** called Expedia for an update and Expedia called the hotel yet again and opened another case. (4 cases open by then). Expedia said they would get back within 48 hours with update- they never got back within that time. July 1, *** talked to supervisor from Expedia and called hotel again and said that they cannot guarantee refund but send the case to reservation dept. and would update us 3-5 days
HelloI had recently sent in a complaint for Expedia. The issue has been resolved and the hotel dates have been changed, although Expedia is charging us an extra 220$ per person when the hotel said that there were no penalty fees...Expedia explained that it is the prices of the hotel though where as the hotel is saying it is Expedia. So we do not want to cancel our reservation anymore. We are now just trying to figure out why they are charging us double than what is on their website. Thank youIf you need complaint # it is
July 12, 2019
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # *-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a package reservation.
Our records indicate that on May 16, 2019, Ms., or an authorized user of the account, self-booked a package reservation using Expedia’s website, under itinerary ***, for a total cost of $3858.12. Travel is with United, departing on July 29, 2019, returning on August 2, 2019, from Newark, NJ, United States to Puerto Plata, Dominican Republic. The hotel reservation is for the *** Beach & Spa Resort All-Inclusive, with a check-in date of July 29, 2019 and a check-out date of August 2, 2019. We understand Ms.’ concern has been resolved; however, she is inquiring as to why they are charged double to make changes of the reservation than what is advertised on Expedia’s website.
Upon receipt of the complaint, we can confirm that the hotel has waived the penalty fee to change the hotel reservation; however, Ms. is responsible for the price difference of the modification. Expedia utilizes a live inventory system for our reservations that is updated regularly as purchases are made. The prices are dynamic in nature, we do not have a way to control or fix a certain amount for reservations as prices are controlled directly by our travel providers.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation, change, or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case. Additionally, Expedia’s Terms of Use, which were agreed to by Ms. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Erika M
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because those are not the dates anymore, I have an itinerary that shows our actual dates. Second, how is it fair to have the representative give me a higher number than what is on the website while I was on the phone with them? Third, it’s unacceptable that we are paying double since it took A MONTH for Expedia to even try to get any help for us with contracting the hotel. Fourth, I called the hotel myself after we fixed the hotel dates and stated that we all had to pay an extra 220$ and asked why, and they said they did not know and asked if we booked in the same month and I said yes, to which she said she is not sure where that charge came from. But most importantly, my boyfriend is the one in the military and this is how everything is handled?????? Unbelievable. We don’t even want to be paying an extra 100$ for it because of the situation let alone 220$
Sincerely
Went on vacation and stayed at the *** in Patong Beach for part of our stay (3 nights). We were accidentally over-charged for our room (charged twice). The hotel initially seemed very nice about this and simply canceled the other room and said we'd receive a refund from Expedia. We only had one room during our stay. However, we were never refunded this amount. When we contacted Expedia on our return they refunded $150 of the $250 over-charge but said they would not refund the rest, and it was the hotel's responsibility. The hotel will not refund us and told us it's Expedia's responsibility. When I called Expedia back a few days later they said they would refund but only under a special circumstance. The first person I talked to transferred me to a 'manager' who instructed me to go to a nearby retailer and buy a hotels.com gift card for $500. He said he would wait on the phone while I went to *** to do this. He also said I needed to do this within 24 hours. He said that after sending him the redemption code they would refund me the cost of the gift card plus what expedia still owed us from the refund. I found this very suspicious and the FTC states this is not usual and to never pay for anything in gift cards. I hung up the phone but he called me back immediately demanding I do this. He was very rude and would not allow me to speak and spoke very fast. I asked for his name and employee ID but he hung up on me. I did get the name and employee ID of the first person I spoke with before she transferred me. I did report this to the FTC. I am very unnerved by this and I felt this must either be a scam or just very poor business practice. The number I called for customer support came directly from the expedia web page.
July 11, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding the remaining amount to f the hotel refund and the gift card scam.
Our records indicate on June 11, 2019, Ms. or an authorized user of the Expedia account purchased two three-night hotel reservations stay at ***, via *** and ***. A confirmation email was sent on June 11, 2019, for itinerary ***, it was first opened on June 12, 2019 and reviewed twice. The confirmation email for itinerary *** was sent on June 11, 2019, it was first opened on June 11, 2019 and reviewed three times.
Upon receipt of Ms. complaint, we investigated the issues which were brought to our attention. We can confirm on June 25, 2019, Ms. called in stating she didn't know she had another booking, when she checked in at the front desk of the hotel they advised her of two bookings. Our representative called the hotel and they advised they would check with the hotel manager to request a refund for the duplicate booking. They suggested our representative call back after 2pm. Our representative called back and the hotel authorized refunding two nights, as their penalty was applicable to retain one night charge. Our representative issue a refund for $157.02 to the *** card ending ***. On July 1, 2019, Ms. called in to follow up on the refund of the reservation that was cancelled. Our representative advised about the refund and the travel protection plan policy.
After further investigation on July 11, 2019, Expedia reviewed the reservations and our back office system and was able to verify two identical reservations were booked for the ***. The *** authorized Expedia to issue a refund for two of the three nights as they retained one night charge for cancelling the reservation based on their cancellation and change policy.
The situation as described by Mr. *** is a scam. Expedia never requires payment via gift cards. Based on the information he provided, our security and fraud team is working diligently to determine how this happened and are exploring options that may help to prevent future instances of this type of fraud.Since Mr. identified the scenario as a scam and did not purchased the gift card and contacted the FTC; he has addressed as Expedia would directed him to do.Expedia is advising those that require assistance with charges they incurred related to the purchase of gift cards, to contact their credit card companies or financial institutions. We also suggest that they may want to report their experience to local law enforcement or the FTC.To protect yourself against fraud, remember:Always validate a person’s organization by calling them through an official phone number found directly through the organization’s website.Do not click or rely on advertisements purporting to contain customer service numbers.Scammers may pose as law enforcement, government officials, or even Expedia Group employees.If you feel uneasy or uncomfortable, there’s probably a reason. End the interaction and do additional research before proceeding.Signs of fraud. Identify these red flags:Told to purchase gift cards and provide codes as a form of payment.Mis-spelled or poorly worded e-mails.Messages that contain misspelled words or poor grammar. Based on the above, Expedia is not able to issue the refund of $94.51 for the one night penalty the *** retained for cancelling the reservation under itinerary number ***. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,Di-Di FCorporate Correspondence Team
I booked a room in a small town in Southeastern Wisconsin.
Not knowing anything about the hotel/motel market there I trusted
Expedia. BIG MISTAKE...,
They charged me $230.00 for the room + taxes for a total of $268.00.
Upon arriving at the property I checked in and after getting to my. room and seeing
what a slummy room and hotel it was went online and checked Expedia for the rate that day.
It was $115.00 + taxes...Literally 1/2 of what I paid.
Early the next morning I contacted Expedia and was given the old soft shoe runaround..
I as well will NEVER do business with Expedia.com ever again.
Not to mention that day the flagged rate was under $95.00....I must emulate
SUCKER when I made this reservation...
Charging my card $980 after I was paid in full a week later, without warning or explanation is not A+ business practice. Customer service is atrocious and unprofessional is impossible to deal with. Next time I will book directly with the airline and hotels since I’d still get a good price without the Pirate middle man.
False advertising of address on itenerary.Address listed is *** usa which is actually a *** and not *** which is what was advertised. The hotel and expedia are in conflict with each others policies. I recieved a partail refund and rude uninformative service. I expect the rest of my refund and this false advertising taken down. One last thing what kind of company doesn't have a coorperate number and leaves a mother with 3 children to sleep in a car 17 hrs away from their home. I hope you can help resolve this issue.
July 8, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** requesting a refund of the remaining balance for $566.24.Our records indicate on June 24, 2019, Ms. or an authorized user of the Expedia account booked a six night hotel reservations at the ***, checking in on June 26, 2019 and checking out on July 2, 2019, via ***. A confirmation emails was sent on June 24, 2019, it was first opened on June 28, 2019 and reviewed once.
Upon receipt of Ms. complaint, we investigated the issues which were brought to our attention. We can confirm on June 26, 2019, Ms. called in and advised that she was not able to check in. Ms. needed a room to stay; our representative called our Relocation Department. Our Relocations Department took over the call and noted the reservation is not for relocations and the called our Customer Service Department back. The check in instructions were included with the confirmation itinerary. Ms. arrived after check in time. Ms. called our Customer Service Department numerous times between June 26, 2019 and June 28, 2019 in an attempt to get a refund for the hotel reservation. She stated the hotel did not let her check in. On June 26, 2019 the hotel was sent an email asking for a refund for the reservation. On June 28, 2019, one of our representatives noticed the case had been set up for an escalation. Per the notes on the case Ms. was not able to check in and was looking for a refund. Our representative advised Ms. the reservation was non-refundable but as a courtesy, Expedia would refund one night for $108.00 plus $35.00 for Travelguard protection. The total refund was $251.00 issue towards VISA ending ***.
After further investigation on July 8, 2019, the rules of the reservation were non-refundable. The confirmation itinerary included the following special instructions:
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above Expedia is not able to honor Ms. request for an additional refund amount. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
July 9, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for forwarding the Revdex.com *** consumer rebuttal from Ms. ***. We regret to hear Ms. did not accept our response.We are again responding to Ms. complaint requesting a refund of the remaining balance for $566.24.Expedia has reviewed the details of the previous cases, we want to make your travel experience as smooth as possible from start to finish during the reservation booking process. When the reservation was created on Expedia.com, there were special instructions listed by the *** which advised to contact them 72 hours prior to arrival.
Expedia has reviewed the details of the previous cases, the *** previously declined refunding Ms. for the reservation. As a courtesy Expedia issued a refund for one night and one day of the travel protection which totaled $251.00.Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, airlines, and is subject to the rules and restrictions of those providers. Expedia does not own, operate or otherwise run any hotels.
Based on the above Expedia is not able to honor a request for an additional refund for the reservation. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Complaint: ***
I submitted my payment on the 24th of June which was more than 72 hour notice. How many times do I have to tell you were at fault expedia. This is ridiculous I'm still dealing with this issue as you almost ruined a once in a life time vacation with my daughters. Why would you offer travelers insurance if YOU EXPEDIA could not compensate?????? Where is your corporate office and telephone.
I am rejecting this response because:like ludicrous. You have no evidence except the accurate evidence I have provided. Is the police report necessary to take care of this mess. I'm tired of dealing with incompetent businesses that can't come to an agreement because they are a scam and can't provide the necessary evidence. I would of been naive not to accept the $251 that you only granted because I mentioned the Revdex.com.
Sincerely
Through Expedia I booked air, hotel, and shuttle for a weekend trip to Chicago. All three products were deficient. The *** flight was delayed by 4 hours. We were boarded onto the plane and then stranded there for 4 hours. When we finally took off, the plane landed right at rush hour in Chicago, so the shuttle we booked was stuck in traffic for hours. The shuttle was more than the advertised price. The hotel was a nightmare. The phone and TV did not work. Our floor was noisy and our location was terrible on State street. We specifically asked Expedia for a quiet neighborhood. Instead we got loud cars, motorcycles and police sirens zooming by our room all night long. But the worst incident was that I got stuck in an elevator for 30 minutes between floors. The elevator stopped and went dark. I could not open the doors and was trapped there until rescued 30 minutes later. The hotel promised to reimburse my hotel cost, but Expedia has yet to honor this commitment. Finally, when I called an Expedia 800 number I found on the web, the agents attempted to scam me by insisting that I had to purchase $1700 worth of *** to get a full refund. They instructed me to supply them with the codes for these cards in an attempt to cheat me. I eventually realized it was a scam, and I tried to tell Expedia about it so that they could warn customers. But Expedia has taken no action. I assumed the agents at the number I called *** were authentic Expedia agents because they had all of my personal itinerary info, including credit card number, flight, hotel reservation, etc. Expedia is not protecting the privacy of its customers and this could lead to further scams.
July 8, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Mr. ***, Revdex.com case number *** regarding his request to refund $3000 for a faulty itinerary and a scam perpetrated by Expedia agents.Upon further research, we were unable to locate an Expedia.com account or reservation related to Mr.’s complaint. We respectfully request that you provide us with the email address used to book the reservation and the itinerary numbers of the booking. The requested information will allow us to appropriately address Mr.’s concerns.We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence TeamTell us why here...
July 9, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Mr. *. ***, Revdex.com case number *** requesting a request of $3000 for a faulty itinerary and a scam perpetrated by Expedia agents.Our records indicate on June 19, 2019, Ms. *** or an authorized user of the Expedia account booked two one-way flights, departing June 28, 2019 from St. Louis, MO arriving in Chicago, IL. The reservation also included an two-night hotel stay at ***, previously *** along with Shared Shuttle transportation; via itinerary ***. A confirmation email was sent on June 19, 2019, it was first opened on June 19, 2019 and reviewed three times.Upon receipt of Mr. complained and we investigated the issues which were brought to our attention. We can confirm on June 30, 2019, Mr. *** called in and requested a refund for the 50% of the reservation. He stated that he could not sleep at the hotel because it was too noisy and the hotel Manager *** promised him a refund. Our representative offered to call hotel to get the refund authorization and Mr. also advised he was the victim of a scam. Our representative advised Mr. to send an email to [email protected], Mr. asked for a manager. The escalation was taken over. Mr. *** was requesting a 50% refund for his booking, he stated he gotten stuck in the hotel's elevator and the hotel's manager told him he would approve the refund. Our representative was unable to get any approval, since no one was available. Mr. was advised we would follow up. Mr. also complained about the ***. Our representative apologized for the inconvenience and advised Expedia would never ask for any purchase to get a refund. Mr. asked for Expedia's billing address and our representative provided the details. On July 3, 2019, Expedia worked on the follow up case and issued a refund for $181.13 for half the cost of the hotel. The refund was issued to *** card ending *** and should appear within three to five business days. A refund receipt was emailed to the email address on the account.After further review on July 9, 2019, Expedia has been able to verify the refund of $181.31 has been issued to the *** card ending ***, on July 3, 2019. With regards to Mr. advising he was a victim to the *** scam, Expedia has sent an email under separate cover addressing the possible scam. Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We hope you understand we must adhere to the policies dictated by the airlines and hotels. SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
Complaint: ***
I am rejecting this response because: Expedia has not taken responsibility for its unsatisfactory and possibly criminal product.
Sincerely
I was travelling with family and a Friend to England, and needed two rooms in hotel for three nights from Jun 6, 2019 and check out on Jun 9, 2019.
I then used Expedia.come on March 03, 2019, and made two reservations in a Hotel in London, England, called: ***, London. My reservations were as follows:
1) A Room Standard Studio, 1 Double Bed, Itinerary # ***, Paid by my credit card: $384.94
2) A Room Superior Studio, 1 Double Bed, Itinerary # ***, Paid by my credit card: $417.20
As you see in second reservation, I paid $32.26 more for a Superior Studio room, compared to the first room which was a Standard Studio room.
When we checked in the Hotel, both rooms were literally identical. We complained to the hotel front desk that we paid $32.26 more for a Superior studio, and how comes it is identical to a Standard studio which we paid less. One of the hotel staff came and visited both rooms, and said even though they are in few doors away from each other on same floor, and exact same look and identical, but hotel believes they gave us one standard room and one superior room. I indicated that when they come and see both room are identical, what is the rationale to claim one is superior, and they simply said they cannot do anything for us and that is the way it is. The front desk were also very rude and arrogant and didn't even accept to contact hotel manager to come to see us, since the rude young man believed the hotel manager won't say anything different from him. In our return from our trip back to our home in California, we contacted Expedia to complain on June 13, 2019, and they got back to us and simply said:
"We have presented your case to *** due to their reservation policy they have denied your request." We were shocked to see how they handled our complain and complained again on June 21, 2019, and got the exact same response again. Therefore we complain about Expedia to you now.
July 8, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Mr. ***, Revdex.com case number *** requesting a refund of $32.26.
Our records indicate on March 3, 2019, Mr. ***-*** or an authorized user of the Expedia account booked two three night hotel reservations at the ***, checking in on June 6, 2019 and checking out on June 9, 2019, via *** and ***. Confirmation emails were sent on March 3, 2019, the confirmation for itinerary *** was reviewed three times and the confirmation email for itinerary *** was reviewed 26 times.Upon receipt of Mr. ***-***’s complaint, we investigated the issues which were brought to our attention. We can confirm from June 13 – 20, 2019, Mr. ***-*** emailed Expedia advising the two rooms were almost identical and requested a refund of the difference paid for the more expensive room. Expedia emailed Mr. ***-*** advising Expedia was waiting for response from the *** in regards to whether or not Expedia would be able to issue a refund. Expedia received an email from the *** advising they do not authorize Expedia to issue a refund. On June 21, 2019, Mr. ***-*** called requesting to get refund for the difference in the superior and standard room, claiming the standard was identical to the superior. Our representative called the hotel and they advised that Expedia needed to send them an email. From June 21 – 30, 2019, Expedia emailed the *** asking for a refund for the difference in the cost of the superior room and the standard, since Mr. ***-*** advised they were the same room. The *** replied. “the rooms they were given a superior double room, ***. This is not a standard room. The other room was indeed a standard as booked”. After further investigation on July 8, 2019, in review of the reservations and the emails from Mr. ***-*** and the ***. Expedia is not able to issue a refund for the difference in the cost of the rooms, as the *** advised they are not the same room.Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Tell us why here...
Complaint: ***
I am rejecting this response because:
As you can see from attached photo, this room is nothing superior. This room does not have any seats around the room (in addition to the two kitchen chair which is in all studio rooms of this hotel), does not have any tall mirror in room, and no night stand. Also, look at the size of the TV.
It is interesting that Expedia just is just relying on the claim of the hotel in judging between claim of customer, and the hotel which customer is complaining about. Please ask somebody in Expedia whom audit hotels for adding them to their list in Expedia look at the photos of the room ***, which I paid for it as Superior room in my reservation. Does this room to anyone in Expedia customer care group has any Superiority of anytime. A small narrow passage near a bed with no table, no tall mirror and no chair around the room, and no night stand, and such tiny little TV. Also look at the bathroom. Is there any superiority on room or bathroom to anyone in Expedia customer care looking at these photos?
Did anyone in Expedia Customer Care whom reviewed my complain so many times as they indicated in their response to Revdex.com, also reviewed how many reservation I had made in their system for this same trip, covering May 24 through June 09, 2019. Did they see the total number of reservations I made? Did they see other Hotel reservation I made in same trip for May 24 in other hotel. Did they see Shuttle and Tours and all other activities I reserved in above period. All of them are listed in my Expedia.com account summary.
After so much I spent in their site in the past, as well as so much I spent in this same trip to Europe and all reservations in different countries within this time, are they not wondering why so upset I am with this Hotel reservation in London, and only claiming for difference between Superior studio room and the non-Superior type of room I got. They can even see that I got two rooms in this same hotel, and not upset about other room which was standard and I had no problem with it. My complain is only about this room which was identical to other room, but they charged me more.
I am more annoyed that Expedia has no other ways of confirming my complaint, rather than contacting those I am complaining about, and trying to confirm if complaining customer has a valid complaint or not! Is it the way they investigate all their customer complains? Is it the amount they care about customers' experience and customers' satisfactions.
I will definitely very upset, and indeed reject the response made by the Expedia in regards to my complaint. If Expedia really cares about customers, what about they send an investigator to go in person to the hotel, first look at the room *** which was standard room and Hotel also indicating it as standard room, and then have a look at room *** of same floor, and they judge by themselves if room *** was a Superior room compared to *** (which they claim as standard) or not. That is the way to make judgment, rather than asking hotel about it, which of course will response in repeating false claim and super excited that American Customer couldn't complain about them, and Expedia couldn't defend their customer claim and complain.
Thank you.
Sincerely,
***-
Hi. I made several bookings on Expedia.com for a trip I was making to Europe in period of May 24 through June 9, 2019.
I had problem with two of many reservations during my trip, and complained to Expedia after my return. In both cases, they didn't help, and I complained again and they rejected again. I don't believe they gave me a good customer service and since I paid for something which was not given to me, I am complaining about them to you.
Your system need detailed information of each complain. So, I split my two different complains to two request form. In this one I complain about a Sight Seeing tour which I didn't receive what I had paid in full for it. In a second complain form, I will then complain about the Hotel problem I had with them, with full details.
On April 2019, I used Expedia.com and for May 29 we purchased "***: 1-Day" Tour from Expedia for 3 adults and fully paid for it. On our reservation vouchers and confirmation, hours of operation was 9 AM to 6 PM, and we have all evidence and records, When we got to bus on that day at 3:45 PM, they rejected to accept us and claimed operation is 10 AM to 4 PM. We then couldn't use what we paid for. We complained to Expedia in our return, and they rejected our claim for refund of what we had paid them twice. Now they also updated their site and we have record of "false ad" they had for us.
Also, I am disturbed that they even manipulate the voucher I had from them on my trip record to change the time from 6 PM which originally was there, and I have a pdf of the voucher with me and printed copy. So, they manipulate the record after they found about error in their system, but didn't fulfill my complain about it, and declined it twice.
July 10, 2019
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a *** reservation.
Our records indicate that on April 18, 2019, ***, or an authorized user of the account, self-booked an activity reservation using Expedia’s website, under itinerary ***. Reservation was for the ***: *** for May 29, 2019. We understand *** is requesting a refund in the amount of $43.86 for the unused reservation.
Expedia reached out to the ***: ***r to advocate on ***’s behalf, requesting approval to refund the unused reservation. Regrettably, they have denied the request due to their strict policy.
However, because we value *** as a customer, and regret the experience, Expedia is happy to honor her refund request of $43.86. A refund of $43.86 was processed today, July 10, 2019 back to ***’s original form of payment. The time it takes to receive the said refund will depend on ***’s credit card company or banking institution. Typically, within 5 – 7 business days.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Erika M
Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I purchased a vacation from Expedia for myself and family. It was from Newark (EWR) to Atlanta (ATL). I paid for a rent a car from 06/21/19 - 06/26/19. Pick up time scheduled for 10:15 AM on 06/21/19. Drop off time scheduled for 9:05 PM on 06/26/19. Upon on arrival in Atlanta, we headed to the rental facility. We got in line, after over an hour we reached the counter at 11:41 AM on 06/21/19. We presented reservations to employee at the counter. They didn't have a car. We were told by employee that it will be ready in 20-40 minutes at 11:50 AM. We did NOT get car till 3:10 PM. We did NOT get what we paid for. We have contacted Expedia several times. We offered a credit for future purchase of $25. After turning that down, they offered $50. We had plans on Friday that we had to cancel and change to Sunday. We changed our Sunday plans to Tuesday. We lost an entire day of this vacation cause we didn't get what we paid for. WE PAID EXPEDIA to have a rent a car at 10:15 am. We did NOT get what we paid for. Expedia also told us per their terms they are not liable if product isn't available. How can they take my money and NOT give us what we paid for?
July 10, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** requesting a refund of $216.63.
Our records indicate on April 30, 2019, Ms. or an authorized user of the Expedia account booked four combined one-way flights departing on June 21, 2019 from Newark, NJ to Atlanta, GA and returning on June 26, 2019; along with a five night hotel reservation at *** and a five day *** reservation, via ***. Confirmation emails were sent on April 30, 2019, it was first opened on May 2, 2019 and reviewed three times.Upon receipt of Ms.’s complaint, we investigated the issues which were brought to our attention. We can confirm on June 21, 2019, Ms. called in to check if she would be getting a car because she has waiting for an hour and a half to pick up the car at the counter and had not received her vehicle as yet. Our representative called the car counter and was advised that they are waiting for a vehicle, On June 22, 2019, our Social Media Team noted Ms. requested a partial refund since she waited for more than 2 hours at the counter to get her rental car. Our representative reviewed the account and our last representative provided a $25 coupon. Ms. was advised to file a complaint with the car rental at the drop off date. On June 30, 2019, Ms. contacted Expedia advised they lost a day off their vacation dealing with the car rental not being ready on the day of rental. Ms. requested 25% of the total bill as compensation due to the car rental discrepancy. Our representative offered a $50 coupon, she denied. Our representative advised multiple times that this experience was caused by *** not having a vehicle ready and that the complaint has been noted. Mr. refused to accept our offer. Our representative took provided number and case number to reference. On July 1, 2019, Mr. reached out to our Social Media Team, he was upset that he had to wait a couple of hours for his rental vehicle. Mr. was asking for over $200 refund due the him missing an event he planned. A previous agent called the *** and spoke they advised the vehicle was dropped off at 7.20 PM on June 26, 2019 and should have been returned at 1.40 PM. *** didn't charge them for the late drop off. Our representative advised that Expedia is not liable due to the vendor not having a car ready and suggested he address the issue directly with ***. He declined and wanted Expedia to take responsibility.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
As a courtesy for the inconvenience of the experience, Expedia has deactivated the $25.00 coupon and activated a $50.00 for on your Expedia account. The coupon is valid for a ‘pay now hotel” or a “pay now hotel and flight” reservation. The coupon is valid until August 31, 2020 and is good for anyone who is logged into ***’s account and makes a reservation for the correct product. The terms and conditions are listed on the coupon.After further review on July 10, 2019, Expedia Social Media Team advised that they have been in communication with Mr. *** and agreed to issue a refund of $216.63. the refund was issued and Mr. agreed the refund would completed and resolve the matter.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I must say that Expedia is WRONG about the Rent a car return term. Per e-mail from Expedia when I booked the trip. Pick up scheduled for June 21, 2019 at 10:15 am. Drop off scheduled for June 26, 2019 at 9:05 PM. Expedia. you need to get your stuff together. Saying it was returned late is WRONG. This is an example as to why I'm 100% with this garbage company.
Thank you for doing the right thing and issuing a 1/6 refund over this matter. Horrible customer service, treated horrible by Expedia reps. Expedia really needs to retrain employees or just go out of business. I will be booking with airlines and hotels from now on when I travel. Expedia is pointless, as they aren't liable for anything.
Sincerely
Had to cancel flights since the airline cancelled due to weather. I did not receive any money back from my impacted flights. I was offered a credit on one flight but of course there are fees involved and a short time window...I also have to have the exact same passengers. Another flight they offered my taxes back (around $222). I called back with a decision for another person to tell me that was not an option, but I could get back some taxes (about $50). They then came back and offered me some arbitrary amount of $100. Where did that come from? Flight protection plan is a joke. No help there. Expedia would not talk to me about that. So you sell this protection plan, but you can't speak to me about it? Scam!
Long story short. I am out $2,600 in flights I could not take due to airline cancelling for weather reasons. It is a TRAP and a SCAM! I will never use a 3rd party travel website again. Always book direct with the airlines!
When booking a 4th of July getaway for my family the room was advertised with a balcony in the room picture description. A few days after my non-refundable booking I get an email from the hotel stating "hey... there have been some issues with our guests concerning the types of rooms so here is a valid description". Come to my surprise my room does not have a balcony. When I called the hotel they told me that it is Expedia's responsibility for advertisement and even told me it's not the first time. That is why we send that email. However, Expedia did absolutely nothing about it and the hotel didn't even have a room available to offer me to exchange because they are completely sold out. I obviously wanted my money back so I can book else where but expedia stated they did no wrong and that they just put general pictures up.
July 8, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mrs. *** (Revdex.com case number ***) regarding a hotel reservation. We understand Mrs. is requesting a refund of $816.17 due to a site error.
Our records indicate that on June 26, 2019, Mrs., or an authorized user of her Expedia account, self-booked a non-refundable hotel reservation using Expedia’s Mobile site under itinerary ***. The hotel accommodation were for three adults and one child with the *** by ***, Miami Beach, FL with a check in on July 4, 2019 and a check out on July 7, 2019. The cost was $828.29. The customer was charged the amount of $816.17 and used 1,781 Expedia Rewards points equivalent to $12.72.
Upon review of the customer’s account and using a tool which shows us what the customer sees while on Expedia’s website, we can confirm Mrs. booked a one-bedroom with city view which did not include a balcony. The customer is aware that she selected a non-refundable hotel reservation. Our agent reached out to the vendor. Regrettably, the room with a balcony was no longer available.
Expedia serves as third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restriction of those providers. We hope you understand we must adhere to the policies dictated by the hotel.
Furthermore, we reached out to the vendor again on July 5, 2019, Expedia was advised that Mrs. checked in on July 4, 2019.
While we regret Mrs. experience was not as we would have hoped, based on the above information, Expedia is unable to fulfill her refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Cindy G
Corporate Correspondence Team
• In early April, I purchased round-trip ticket on Expedia.com for round-trip travel on *** for travel between Washington/Dulles and Rome, Italy, via Casablanca, Morocco, from 8 to 29 May. Specific details at that time were Washington/Dulles-Casablanca-Rome/FCO on 8/9 May, Rome/FCO-Casablanca-Washington Dulles on 29 May.
• On 11 April, changed reservation on return flight to 26 May and paid a change fee of $200 in addition to the increase in fare on 26 May. I realized I had to be back in the States for a professional obligation on 28 May. The *** confirmation code was ***, and the Expedia itinerary number was ***.
• On 26 May, I arrived at Rome/FCO Terminal 3 a full 3 hours before the scheduled departure time (1320) but *** clerk could find no record my reservation. Tried *** (codeshared airline for flight), got same result. Returned to *** in Terminal 3. Clerk determined that my change of departure dates from 29 May to 26 May had somehow not taken effect, so there was no record of my reservation on the 26 May flight. He explained there was a problem with *** when it made an undetermined change. He referred me to the ARE (Airline Reservation ?Express?) office on the upper floor of Terminal 3 to rebook. ARE clerk was unable to resolve, gave me a *** number to call. I returned to *** desk to ask clerk to call number to resolve, but clerk had completed check in for flight and was leaving. I gave up and bought an *** flight to return home the following day.
Expedia did not reply to my complaint submitted on its website at the beginning of June.
July 10, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr. is requesting a full refund of his flight reservation in the amount of $1,274.05.
Our records indicate that on March 22, 2019, Mr., or an authorized user of his Expedia account, self-booked a flight reservation using Expedia’s website, under itinerary *** with Travel on ***. Departing Washington, DC, USA to Rome, Italy on May 8, 2019 and returning May 29, 2019 with Travel Protection Flight Protection Plan. The total cost of the reservation $734.13.
Upon review, we show that on April 10, 2019 Mr. exchanged his flight on Expedia’s website for the dates of May 8, 2019 and returning on May 26,2019. When the customer arrived on May 26, 2019 at the airport, he was told there was no ticket issued and purchased a new One-Way ticket. We have not received any correspondence regarding the new ticket information in the customer’s complaint. Due to the lack of information provided in the original Revdex.com customer statement, we are unable to provide further research. Please provide a copy of the receipt for the new One-Way ticket that was purchased so that we may present an accurate accounting of events.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
July 15, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mr. *** (Revdex.com case number ***).
We have reviewed the new information Mr. provided to further address his concerns. We can confirm the new flight cost was $1274.05, including baggage fees.
We regret Mr. experience was not as we would have hoped, and any subsequent inconvenience caused. On July 11, 2019 Expedia honored his refund request of $1274.05. The refund was processed back to Mr.’s original form of payment. The time it takes to receive the said refund will depend on Mr.’s credit card company or banking institution, typically within five to seven business days.
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
The amount claimed has been credited to my account, so the issue is now closed. Thank you for your assistance.
Sincerely
In April, I had to cancel a vacation for two at the last minute due to a death in the family. The trip had included a 10-night stay at ***, MA. I subsequently re-booked for 4-night stay at the *** and trip for one. When I first called Expedia they indicated they were contacting the hotel for a refund. On my next credit card statement I had charges for both the 10-night and 4-night stay. I again contacted Expedia about the canceled charge. They said they would investigate. They then said the hotel was refusing to grant a refund. I called the hotel and they said there was no indication that Expedia had ever attempted to contact them. I continued to try find out from Expedia, who they had contacted and what sort of communication they had had with the hotel so the matter could be resolved and was stonewalled. Then, on my last attempt, Expedia told me that I used both the 10-night and 4-night stay (which is impossible, as they overlapped). I called the hotel and they said there was no record of a check-in for the 10-night stay. I think Expedia's conduct is unethical and fraudulent.
July 9, 2019
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a package reservation. We understand Mr. is requesting a full refund of his hotel reservation in the amount of $1,370.64.
Our records indicate that on March 22, 2019, Mr., or an authorized user of his Expedia account, self-booked a roundtrip package reservation using Expedia, under itinerary ***. Travel was with ***, from Los Angeles, CA, to Boston, MA, departing on April 13, 2019, and returning on April 23, 2019 with stay at the ***. The total cost of the package $2,129.84.
Upon further review, we show that Mr. called in on April 13, 2019 to request to cancel his package due to medical reason. We can confirm that we cancelled the flight however, the hotel was nonrefundable prior to booking the reservation. We contacted the hotel and was not able to speak with the General Manager and was told to send a request via email and we did not receive a response. Therefore, we had to follow the normal procedure of the hotel’s policy.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We hope you understand we must adhere to the policies dictated by the vendors. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Nonetheless, as the original booking were not utilized by the customer and we received approval from the General Manager, on July 8, 2019, Expedia issued a full refund in the amount of $1,370.64, back to the original form of payment.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez M
Corporate Correspondence Team
I was wanting to reserve one night's hotel in conjunction with an upcoming trip booked on Expedia. Expedia automatically filled in the dates for the entire trip instead of 1 night I immediately called Expedia upon realizing the mistake and before the charges went through. This was on 15 June. They told me the only way the reservation could be modified or cancelled was for them to contact *** to see if this was possible. I did not hear anything from them so called again on the 22nd. The representative said he would get back to me again. He called on the 24th and left a message that he would try to reach me the next day (25 June). He has not attempted to contact me since. Expedia has consistently been very difficult to reach (long telephone wait times of greater than 20 minutes).
July 8, 2019
Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Mr. ***, Revdex.com case number *** requesting a refund of $3978.23.
Our records indicate on June 15, 2019, - Mr. or an authorized user of the Expedia account booked a 20 night hotel reservation at ***, checking in on July 4, 2019 and checking out on July 24, 2019, via ***. A confirmation email was sent on June 15, it was first opened on July 3, 2019 and reviewed once.
Upon receipt of Mr.’s complaint, we investigated the issues which were brought to our attention. We can confirm on June 29, 2019, Mr. called in stating he would like to cancel the reservation due to a mistake. Mr. had called earlier and was advised he would be called back but he had not received a call back. Our representative called the hotel and they advised that we needed to call back in the morning at 9am, since their Reservation Department was closed.
After further investigation, on July 5, 2019, one of our representatives contacted the hotel front desk and they authorized Expedia to issue a refund for 19 of the 20 nights.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.The *** authorized Expedia to issue a refund for 19 of the 20 nights based on their non-refundable policy. Expedia mistakenly issued the refund for the full amount of $3978.23. The refund will appear in three to seven business days. A refund receipt has been emailed to Mr.’s email as listed on the Expedia account.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di FCorporate Correspondence Team
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