On January 05/2020 I bought a vacation package to www.expedia.com; flight tickets and hotel from March 11/2020 to March 21/2020; reservation number ***. I had a problem with the hotel reservation. When we, my wife and I, arrived to the hotel on March 11/2020, The hotel "Las Perlas" was full then the administration of the hotel sent us, my wife and I, to another hotel called "***". The room was in bad conditions and near to the hotel there was a construction site. In addition, The pictures showed on the website were different to real life. I asked the front desk for a different room and they said "the hotel is full and that is the only room available". I tried to contact www.expedia.com but due to COVID-19, every effort was in vain.
On March 11/2020,I decided to made a different hotel reservation using www.expedia.com after tried for hours to contact Expedia.com. Also, I could not made the new reservation through Expedia app on my phone; I had to use a computer. I did my new reservation through Expedia.com mexico. Itinerary number ***. the Hotel was "***" the days of the new reservation were the same as the previous itinerary from March 11 to March 21/ 2020.
Expedia.com Response
• Aug 09, 2020
August 09, 2020Revdex.com
Alaska, Oregon & Western Washington
Complaint Department RE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding his flight reservation. We understand that the customer is requesting a refund in the amount of $397.10.
Our records indicate that the customer, or an authorize user of the Expedia account, self-booked a Package on January 05,2020 for two passengers on Expedia's website, under itinerary number ***. The booking included a Round trip fare on *** Airlines from Raleigh, NC, United States to Cancun, Quintana Roo, Mexico for two passengers for March 11,2020 returning March 20, 2020 which included a hotel booking for *** Condo, *** in the amount of $329.93.
Upon further review, on April 21, 2020, Mr. contacted Expedia to advise that he did not stay at the hotel that was booked and he was sent to a different hotel by *** Condo, the customer requested a refund as he did not stay at "*** Hotel". A $200.00 coupon was issued and the customer was advised that we would have to reach out to *** to get an approval to refund the amount being requested by Mr..
On June 04, 2020 Mr. contacted Expedia to follow up and he was advised that a request would be submitted. Mr. did not agree but that was the only option available. An email update was sent to the to Mr. on June 10,2020 advising that Expedia was advised that that the property would follow up with Expedia in 2 weeks. On June 20, 2020 Expedia followed up with *** and on June 29, 2020 another email was sent to Mr. advising that Expedia was still working on the refund request. On July 03, 2020 Expedia was informed that the refund request was denied as *** Condo stated that the reservation was used. An email was sent to Mr. on July 03, 2020 to inform Mr. that the refund request was denied.
Furthermore, on July 04, 2020 Mr. called in and Expedia recached out to *** to inform that the information provided by *** Condo was incorrect. Expedia provided the information that the customer was relocated to a different property *** and upon arrival the customer was not satisfied and ended up booking a different hotel. Expedia was told that *** would update us when they received a response.
Today, August 9, 2020 I called *** to follow up and was not able to speak to anyone and have sent an email to ***. Please be advised that Expedia will follow-up with *** to resolve this request, Expedia is not able to process a refund without the approval of the vendor. In this case *** would have to approve the request, we understand that the customer has had to call numerous times to follow up and we sincerely apologize for inconvenience. Expedia has provided a $200.00 coupon to the customer and I will follow up with Mr. with a response as soon as I receive a reply from ***.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We hope you understand we must follow the terms and conditions as dictated by the vendors. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Karla ***Corporate Correspondence TeamTell us why here...
On Nov. 8th. 2019 my wife and I booked a Trip to Antigua *** Resort. We were suppose to leave April 27th. 2020 and return on the 4th. of May 2020. Due to the Antigua Airport and Resort being closed due to Covid 19. we were unable to go. I contacted the Airlines and there insurance and received a refund with no disagreement. I contacted Expedia about my Resort cancellation. They immediately started telling me I could not get a refund but I could get a coupon. I told them I would like a refund as the Resort refunded them the money back. I was told many times that I could only get a coupon good for one year. I received a text telling me I could get a 125% coupon refund if I contacted them. I contacted them and was told because I had an Insurance policy that I was now not eligible to receive this offer. It is now almost 3 months and I have gotten no where.
Expedia.com Response
• Aug 06, 2020
Dear Revdex.com,It has been my pleasure to assist with Case #***. Our findings and resolution to the case are listed below.Findings:I can confirm that this reservation was created on February 17th, 2020 via Expedia website for arrival on March 15th, 2020 and departure on March 19th, 2020. At the time of booking, the customer agreed to the following cancellation policy:The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.March 15th and March 16th, Customer contacted our customer care team to inquire of a refund. Our Customer Care team called the hotel and the hotel had us email in a waiver request. The hotel has denied a waiver for the non-refundable hotel stay.Conclusion/Resolution:We would like to offer our apologies for any inconvenience this may have caused the customer.Unfortunately, we were not able to obtain approval for a refund from the property. As the hotel has declined to offer a penalty waiver we can’t proceed with a refund for this booking.Thank you for bringing this matter to our attention and allowing us a chance for resolution.Kind regards,The Expedia Team
This is the second time this issue has happened. This company has cancelled my flight with no call and just sent an email. When I call the airline they say Expedia cancelled and they have no explanation.
When I call Expedia, they can never give me a direct answer why it was cancelled.
Expedia.com Response
• Aug 09, 2020
August 9, 2020Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding his flight reservation and a schedule change that took place. We understand the customer is providing information in regards to the changes that occurred to his flights. There was no itinerary number provided therefore, I am provided general information for airline schedule changes.
At any given time when there is a schedule change it is always initiated by the airlines. Expedia does not receive the specific reason as to why the schedule change occurred. However, as mentioned on our website, we’ll work with your airline to find you a flight comparable to your original one. After we find you a new flight, we’ll get in touch with details via email, text or app notification. If it’s urgent (say your flight’s today, for example), we might also give you a call.When you get an email, text, or app notification from us, be sure to read the details carefully and follow any directions – which might include contacting us to confirm your flight changes. After we confirm the flight changes with you (if needed) and the airline approves them, we call it all final. And we’ll send you a new confirmation email with your revised itinerary.We also recommend that all customers visit the airline’s website and check their flight details as they may change. We provide the airline confirmation number in the email that is sent to the customer at the time of booking.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We hope you understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Karla *** Corporate Correspondence TeamTell us why here...
On 1/29/2020 I ordered airline tickets through Expedia website for the *** return flight from New York City to Salt Lake City UT for 3/20/2020, I attempted to cancel the order with Expedia on numerous occasions
I called Expedia numerous times, spent hours on hold, calls were dropped, when I initiated chat, I was refused refund, offered credit which I cannot accept due to the following circumstances: I am almost 80 years old, I could not travel in March 2020 for the following reasons :
1- my doctor strongly advised me to stay at home
2- NY governor order to shelter in place for senior citizens
3- my destination in Utah completely ceased operations and advised customers to refrain from travel
I cannot accept credit form Expedia since travel in the foreseeable future will put my life and the life of my spouse at dire risk
Expedia.com Response
• Aug 10, 2020
August 10, 2020Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding his flight reservation. We understand the customer is requesting a refund with *** in the amount of $1511.20. Our records indicate that on January 30, 2020, the customer, or an authorized user of the Expedia account, self-booked a round trip fare for four travelers on Expedia's website, under itinerary ***. The booking included a flight with *** Airways from New York, NY, United States to Salt Lake City, UT, United States departing on March 20, 2020 returning March 30, 2020. Please be advised that today, August 10, 2020, I have verified with *** Airways and a full refund in the amount of $1511.20 was processed on July 17, 2020. These details were confirmed by *** from *** Airways.We understand that Mr. *** issue has been resolved. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Karla *** Corporate Correspondence Team
Well I booked a room for me and my 4 small children for Indiana for a family reunion for June 20-22 week when we arrived the place didn't look comfortable nor safe so I immediately wanted a refund which I asked nicely and was not granted one, they wanted more cash up front for a deposit which I didn't have nor was it on the website or such thing so I asked if that was on you web site usual last shook her no I then proceeded with questions and y are these new prices surfacing I just asked for a refund to go some place else she said to call Expedia I did and I'm just getting the run around they said that I am due my refund of $130 but now I'm being ignored totally I keep calling n they put me on hold but really hangs up on me it's just too fustrating. We never stayed a night inn this motel
Expedia.com Response
• Aug 04, 2020
Dear Revdex.com,
It has been my pleasure to assist with Case #***. Our findings and resolution to the case are listed below.
Findings:
I can confirm that this reservation was created on June 13, 2020 via the Hotels.com mobile site for arrival on June 20, 2020 and departure on June 22, 2020. At the time of booking, the customer agreed to the following cancellation policy:
Cancellations or changes made after 4:00 PM local hotel time, Friday, June 19, 2020 are subject to a hotel fee equal to 1 night(s) plus taxes and fees. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value.
On June 25, 2020 the customer contacted customer care to request a refund as they didn't stay at the hotel. Customer care contacted the property to request a refund; however, they were unable to obtain approval.
Conclusion/Resolution:
We would like to offer our apologies for any inconvenience this may have caused the customer.
We have contacted the hotel and were able to gain approval for a penalty waiver.
We have issued a refund in the amount of $128.72. The refund will process on our side within 24 hours and return to the form of payment, used at the time of booking, within 3-7 business days or on the next billing cycle.
Thank you for bringing this matter to our attention and allowing us a chance for resolution.
Kind regards,
The Hotels.com Team
Customer Response
• Aug 04, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
*** Thank you very much, I accept this offer. However I DO NOT HAVE THE SAME CARD AT PURCHASE. WHAT CAN BE DONE DIFFERENTLY?
I booked a roundtrip shuttle service with Expedia for my trip to Tulum, Mexico. The pick-up from the hotel to the airport was scheduled for 8a and never showed up. I ended up paying for a cab out of my pocket so that I could arrive on time at the airport. Once at the airport I went to the shuttle company office to file a claim but they said it had to be addressed directly with Expedia since they were the travel agent.
Expedia.com Response
• Aug 10, 2020
August 10, 2020Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: ***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding his round trip shuttle service purchased for two adults. We understand the customer is requesting a refund in the amount of $90.00 for the taxi fare.
Our records indicate that on June 23, 2020, the customer, or an authorized user of the Expedia account, self-booked a package for two travellers on Expedia's website, under itinerary ***. The booking included a round trip fare from San Francisco, CA, United States to Cancun, Quintana Roo, Mexico for July 04, 2020 returning July 09, 2020, a hotel booking for *** -Optional All Inclusive 5 nights and Round trip shuttle service Cancun Airport (CUN) for 2 adults.
Upon review, on July 10, 2020, the customer, reached out Expedia to inform us that he was not picked from *** for the round trip shuttle service that he purchased.
After further review, we have attempted to get an approval from *** Mexico to refund Mr.’s shuttle service via email communication between July 10, 2020- July 25, 2020. After numerous attempts there was no approval provided by our vendor *** Mexico.
Today, August 10, 2020 I spoke to *** to inquire on the reason as to why *** Mexico are not willing to refund the customer and she advised me that I would have to send another email to *** Mexico as she did not have any information. I have sent an email to *** Mexico to provide a partial refund for the unused portion of the shuttle service that Mr. purchased. I called Mr. to update him on his request and had to leave a voicemail. I will be in contact as soon as I receive a response from *** Mexico. Please be advised that we will need an approval before we can process a refund. I will be in contact with Mr. as soon as an email reply is recieved.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Karla H Corporate Correspondence Team
Customer Response
• Aug 10, 2020
Complaint: ***
I am rejecting this response because:
1) Although Expedia has reported this case accurately in the previous email they failed to provide an explanation on why *** Mexico is not willing to refund for a service that was not provided accordingly. I tried to inquire about *** Mexico's policy and the reason why the refund was denied and Expedia repeatedly failed to provide further explanation.
2) I purchased a vacation package with a shuttle service directly from Expedia. *** Mexico is a sub-contractor that provides Expedia with transportation services. I've never purchased any service, hired, dealt or contacted *** Mexico directly therefore I believe Expedia should honor any service or product advertised online including refunds for failing to provide so.
Sincerely
Expedia.com Response
• Aug 11, 2020
August 11, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for forwarding the consumer rebuttal from *** (Revdex.com case number ***). We regret to hear Mr. *** did not accept our response offered.We have reviewed the documentation Mr. *** provided to further address his concerns. I was in contact with Mr. *** this morning, August 11, 2020 and advised that Expedia has processed a refund in the amount of $90.00. This was processed after we received an email response with a denial from *** Mexico.We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Karla H Corporate Correspondence Team
Customer Response
• Aug 12, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I plan a trip to Mexico back in March I canceled the event and rescheduled my plane tickets for July due to only being able to receive vouchers. Recently I had to cancel due to current outbreaks in the Houston area also in Mexico where I was flying out. At this point no one know when it’s safe so I decided I want to just get my money back. First I called *** airlines and they informed me I can get a refund but I need to go through Expedia. I did a chat with Expedia and instead of a year voucher I was offered a two year voucher which I do not want. The agent then said if the airline cancel or change the times of flight then I could get my money back. The airlines changed times repeated and even cancel the previous flight I had and put me on a entire new flight for the day. At this point I shouldn’t have to fight to get my money back it’s a pandemic. I’m not going to put myself in harms way just to use a voucher I shouldn’t have to go through my bank to receive my money. I paid a thousand dollars for those tickets which are way less than that right now.
Expedia.com Response
• Aug 08, 2020
August 7, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.Expedia is responding to a consumer complaint from Mr. *** (Revdex.com case number ***) regarding a package reservation.Our records show on February 29, 2020, Mr., or an authorized user of the Expedia account, contacted Expedia and booked a round trip flight and hotel reservation for two travelers, under itinerary ***. Travel was aboard *** Airlines, departing on March 19, 2020, from Houston, TX USA, to Cancun, Quintana Roo, Mexico returning on March 22, 2020. The hotel stay was at *** Resort & Spa - Optional All Inclusive , located in Puerto Morelos, for the same dates.On March 16, 2020, *** Airlines flight was cancelled for a future travel credit. The used the airfare credit to depart on July 19, 2020 and returning on July 22, 2020, for the same destination. However, on May 20, 2020, June 5, 2020, and on June 27, 2020, *** Airlines initiated schedule changes and cancelled Mr. flight. On July 8, 2020, Mr. contacted Expedia inquiring about a refund for his flight. An Expedia agent informed Mr. about *** Airlines’ policy in offering airline credit.Due to the Coronavirus outbreak, Airlines are constantly updating their policies. On August 7, 2020, we reached out to *** Airlines to advocate on Mr. behalf, regarding the refund request. *** Airlines informed Expedia that due to their initiation of the schedule changes, Mr. qualifies for a refund. We processed a refund for the flight in the amount of $1,090.06, back to Mr. original form of payment. Because of the extraordinary circumstance of Coronavirus travel disruptions, we are processing a high volume of refund requests and refunds are taking a bit longer than normal. It can take up to 30 days for the refund to be completely processed.We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Melanie ***Corporate Correspondence Team
The flight I have purchased for a friend of mine has been canceled 5 times. During that I have contacted the agency over 30 times and spend well over that many hours on the phone with various customer service representatives. Each time I call someone else answers and I have to repeat the whole story. In the meantime the line breaks and no one calls me back. They don't follow through. I have to call again, wait for hours on hold for the hundredth representative to answer and start all over again.
The original return flight supposed to be on 28. of June, then rescheduled for the 2nd of July, 3rd of July, 8th of July an noon and then again the same day at 7:30. Yesterday, July the 8th we went to the airport only to find out that one of the 3 flights has been canceled. That would be the 5th cancellation. Expedia informed me a day later! They keep saying they are not in charge of the ticket, but the *** Airlines is. *** Airline says the agency is in charge of the ticket. They keep playing table tennis with me as a ball.
They are not rebooking her on another flight withing the time frame. I was willing to drive her to Columbus, Detroit, Toledo, Pittsburgh, Chicago or any other airport within 8 hours of drive, but no! The starting and the end destinations have to be the same, the airline companies have to be the same, and there are no such flights in the month of July! They said they could give me a voucher in her name that she has a year to use. Well, I bought her a ticket, and now I need to buy another one way ticket for more money then the original round-way ticket was. I have no use of her voucher that she is never going to use anyway. After this experience, I am not planing to bringing anyone form Europe any time soon. Don't buy a bulk ticket through any agency, especially Expedia and don't go with *** Airlines! This is insane!
Just today, I've called 3 times and spoke to 6 different people with no success. Wasted 3 hour of my life!
Expedia.com Response
• Aug 14, 2020
August 14, 2020 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentExpedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.Expedia is responding to the customer complaint from Mrs. (Revdex.com case number ***) regarding her flight reservation. Our records indicate that on February 1, 2020, Mrs., or an authorized user of the Expedia account, self-booked a flight reservation for one passenger on Expedia’s Website, under itinerary ***. A roundtrip flight with *** Airlines from Belgrade, Serbia to Cleveland, OH, departing on February 28, 2020 and returning on June 28, 2020. We can confirm that after multiple airline-initiated schedule changes, on July 10, 2020, Mrs. contacted Expedia to request a refund for the return flight. An Expedia agent contacted *** Airlines on behalf of Mrs. as they had taken over control of the ticket and Expedia is no longer able to see or service it. The airline advised Mrs. will have to request the refund by email directly through them.On July 28, 2020, Expedia sent an email to Mrs. with the information of her flight required by the airline to request the refund. As *** Airlines now have full control of the ticket, we ask that she communicates directly with them in order to reach a resolution.We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Thank you, Victor ***Corporate Correspondence Team
Customer Response
• Aug 15, 2020
Complaint: ***
I am rejecting this response because: I have made the payment to Expedia, not *** Airlines. Any dispute between them they should solve among themselves. I am not in the business to negotiate between the parties.
I am asking for the refund of my money from Expedia, to whom the payment was made. Then Expedia, on their side, should contact *** Airlines (if they wish). I am sure Expedia had similar situations before and has a team of experts to handle this.
I booked 2 tickets From Newark to Amsderdam for July 2020 before Covid-19 and travel restrictions. I bought insurance for my trip which said I can cancel at anytime. I was not planning to cancel if it wasn't for Covid-19. I cancelled the flight and I was refused to get my refund. The money is deducted from my account and Expedia is refusing to refund even though I had insurance for my trip. All I received was airline credit which I will not be using anytime soon because of Covid-19.
Expedia.com Response
• Aug 09, 2020
August 9, 2020 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.Expedia is responding to the customer complaint from Mr. (Revdex.com case number ***) regarding his flight reservation. We understand the customer is requesting a refund for his flight with ***.Our records indicate that on 29 January, 2020, Mr. or an authorized user of the Expedia account, self-booked a flight for two passengers on Expedia’s Website, under itinerary ***. A roundtrip fare with ***, from Newark, NJ to Amsterdam, Netherlands departing on July 17, 2020, and returning on September 25, 2020. This included the flight protection plan.Upon review, on March 24, 2020, Mr. requested to cancel the flight. We cancelled the flight on April 28, 2020 on behalf of Mr.. On June 25, 2020, Mr. contacted Expedia and requested a refund for the flight. An Expedia agent advised that he is eligible for an airline credit but not for a refund.Expedia is a third-party intermediary with travel providers such as hotels, car rentals, and airlines. *** is the merchant that collected the funds. We must adhere to the policies dictated by the suppliers. Any credit, refund or change is at the discretion of the travel provider. *** has informed us that they are not providing refunds for voluntary cancellations but are allowing customers to change their reservations. Thus, Expedia has provided Mr. a flight credit with ***. *** is waiving the change fees but fare difference may apply.During the booking process of the reservation, Mr. agreed to Expedia’s Terms of Use, which states the following:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.We understand that Mr. is dissatisfied with receiving a credit with an airline vs. a full refund. We’ve worked incredibly hard to work with our partners to provide travelers with as much flexibility as possible due to COVID-19, particularly for flights that are ordinarily non-refundable or limit changes.While we regret his experience was not as we would have hoped, based on the information provided above, we are unable to provide any refund on this matter. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Thank you, Victor ***Corporate Correspondence Team
I had booked a hotel through Expedia's website for June 26th-June 28th, due to COVID-19, my planned event was cancelled. In the email confirmation I received it stated I had until June 25th to cancel my plans for a FULL refund. On June 1st I cancelled my reservation and received an email stating the hotel for which I had made a reservation would repay my full amount. This never happened, Expedia is claiming they can't do anything and now I am demanding that they credit my account for the refund amount since the partner they booked with is refusing their terms to honor the cancellation and refund policies they have in place.
Expedia.com Response
• Aug 05, 2020
Dear Revdex.com,It has been my pleasure to assist with Case #***.Our findings and resolution to the case are listed below.Findings:I can confirm that this reservation was created on 30 May 2020 via Expedia Mobile App for arrival on 26 Jun 2020 and departure on 28 Jun 2020 . At the time of booking, the customer agreed to the following cancellation policy:Free cancellation! Deposits are fully refundable if canceled before 4:00 PM local hotel time, June 25, 2020.Customer did cancel within the refundable timeline however, we could not process the refund because the hotel was the billing party. I have reached out to the hotel to advocate on the customers behalf.Conclusion/Resolution:We would like to offer our apologies for any inconvenience this may have caused the customer.I did receive confirmation from the hotel that they are processing the refund in the amount of $129.58 today. If customer should need to follow up they should contact the *** at ***. Customer should allow hotel 7-10 days for processing timeline.Thank you for bringing this matter to our attention and allowing us a chance for resolution.Kind regards,The Expedia Team
Itinerary # ***
On 2/26 I made a reservation through Expedia.com for a room for 2 at ***. It was for 5/4 through 5/10. On April 25th we had to cancel because of Covid19. Aruba ended up closing its borders so we could not have gone even if we wanted to.
The hotel room was a non refundable room but Expedia said they were giving us a travel voucher to use within 12 months. It would take up to 3 weeks to show up on my Expedia account. We were fine with that. 3 weeks went by....nothing. I called and they apologized and said it should appear in my account within a week. Again, nothing. This went on for many phone calls. Finally they said they had to send it to upper management for approval (after they already said I would get the voucher). Waited again and again nothing. The next phone call I made, they said I would not be getting the voucher because it was a nonrefundable room. The hotel cost $2871 so needless to say, I was not happy! I contacted *** myself and one of their managers, *** sent me an email saying they waived the penalty for my reservation and that *** did not collect any money from Expedia and Expedia had to refund. Expedia claims they contacted *** and said in their most recent email that *** denied our refund request due to their reservation policy. I find this very hard to believe since I got another email today, 7/9 from the manager saying that she had cancelled the reservation herself and did not charge any penalty due to the virus. She told us again that Expedia needs to do the refund.
I really feel like Expedia is giving me the run around. They didn't even give my payment to ***, they have it and I would like it refunded and *** agrees.
Expedia.com Response
• Aug 07, 2020
Dear Revdex.com,
It has been my pleasure to assist with Case #***. Our findings and resolution to the case are listed below.Findings:
I can confirm that this reservation was created on February 26, 2020 for arrival on May 4, 2020 and departure on May 10, 2020. At the time of booking, the customer agreed to the following cancellation policy:
The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.
Customer care was able to obtain approval for a refund in the amount of 2,871.00 USD. The refund will process on our side within 24 hours and return to the form of payment, used at the time of booking, within 3-7 business days or on the next billing cycle.
Conclusion/Resolution:
We would like to offer our apologies for any inconvenience this may have caused the customer.
As a refund has been issued, there is no further action required from our side.
Thank you for bringing this matter to our attention and allowing us a chance for resolution.
I booked a 3 day hotel(***) in CopenHagen from July 13 till July 16 with itinerary# ***.
Denmark government is not allowing any US citizens to enter the country due to Coivd-19 virus situation, so I cannot use the hotel nights I booked.
I want Expedia to cancel my reservation and refund my money. But, they are giving me a voucher which I cannot use as I don't know how long the Virus restrictions continue and I don't want to travel anywhere in near future.
I already chatted with Expedia agent and she was not able to help.
Please help me get my money back.
Thanks
Expedia.com Response
• Aug 07, 2020
Dear Mr.,It has been my pleasure to assist with our customer's recent Revdex.com Case # ***. Our findings and resolution to the case are listed below. Findings: We can confirm our customer made a reservation to stay at *** for Arrival on July 13, 2020 and departure on July 16, 2020. At the time the reservation was booked the customer agreed to the following cancellation and change policy: The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. Our call centers have been working around the clock to keep up with customer requests, and we are truly sorry for any frustration this situation may have caused the customer. During a time where an unprecedented number of customers have travel that is impacted by COVID19 our teams are doing everything in their power to assist each customer in a timely manner. Our customer care team was able to obtain a partial refund for the reservation on July 13, 2020. As the customer booked with Expedia rewards, 32,749.00 points were returned to their account. Conclusion/Resolution: We would like to offer our apologies for any inconvenience this may have caused the customer. Unfortunately, as the hotel has billed for the first night of the reservation, we are unable to offer a refund for the remaining amount on the booking. Thank you for bringing this matter to our attention and allowing us a chance for resolution. Kind Regards, The Expedia Team
Customer Response
• Aug 07, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
We booked an international trip airfare and some accommodations through Expedia. Due to Covid and all the travel restrictions our trip and flights were canceled. When I contacted Expedia about this they were able to get a refund issued for our airfare and I was told they would contact our accommodations on our behalf. When I did not hear back I contacted them via the chat function numerous times which I was told they were checking into it for us. This last time I contacted them they informed me that they had been trying to contact the property without success. Then later in the same conversation they told me that they could offer me a coupon to be used at the exact same international location within a year. There is an international pandemic going on and there are travel restrictions in place where we cannot even enter countries from the United States. It is unacceptable to expect someone to stay at the exact same location with in a year. I’m not sure it is good business policy to allow companies whom have a Revdex.com rating of a F To list their properties on Expedia. I was told that I could not chat with another person that they would give me the same information. When I asked for a phone number of someone I could speak to that request was ignored. We will no longer be using Expedia to book future travel.
Expedia.com Response
• Aug 09, 2020
August 9,
2020Revdex.comAlaska,
Oregon and Western WashingtonComplaint
DepartmentRe: Expedia
Case #: ***Dear Revdex.com:Thank you for
taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought, to our attention. Expedia is
disheartened the customer felt their concerns, were not resolved adequately by
our company prior to seeking further actions from you.Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***) regarding a refund. We understand
from Ms. complaint that she only received a voucher instead
of a refund for her hotel reservation. Our records indicate that on January 12, 2020, Ms. or an authorized user of the account booked a
refundable 6-night hotel reservation in *** Antwerp, Belarus, checking in on July 10, 2020 and checking
out on July 16, 2020. Cost of
reservation was $847.32, which was partially paid by $3.77 worth of Expedia Rewards
points.
At the time of completing her booking on our website, Ms. agreed to our Terms of Use, which expressly
provide: Additional terms and conditions will apply to your
reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions
carefully. In particular, if you have purchased an airfare, please ensure you
read the full terms and conditions of carriage issued by the airline or other
travel supplier, which can be found on the supplier’s website. You agree to
abide by the terms and conditions of purchase imposed by any supplier with whom
you elect to deal, including, but not limited to, payment of all amounts when
due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashion.Upon receipt of this complaint, we
investigated the issues which were brought to our attention. We can confirm
that on June 16, 2020, customer reached out to an Expedia chat agent to request
cancellation of the hotel reservation. Assisting agent documented that attempts
to contact the vendor/ property were unsuccessful.
After further review we can confirm that on June
30, 2020, customer reached out to another Expedia chat agent regarding her hotel
reservation cancellation request. Then assisting agent was also not successful
in contacting the hotel.
In addition, on July 4, 2020, customer reached out to an Expedia agent
to follow up on the hotel reservation cancellation request. Expedia chat agent
documented that there are still no updates at that time; however, agent confirmed
reservation is eligible for a voucher.
On July 9, 2020, the hotel reservation was cancelled by the customer online via Expedia's self -service tool.
The reservation was already subject to the hotel cancellation penalty at the
time of cancellation.
And on August 9, 2020, hotel reservation agent confirmed reservation was
not used and does not show as cancelled on their end. The hotel agent advised
that since reservation was not cancelled, cancellation policy applies. Per the
hotel reservation cancellation policy, “Cancellations
or changes made after 11:59 PM local hotel time, Wednesday, June 10, 2020 are
subject to a hotel fee equal to 100% of the total amount paid for the
reservation. If you fail to check-in for this reservation, or if you cancel or
change this reservation after check-in, you may incur penalty charges at the
discretion of the hotel of up to 100% of the booking value.”, which the
customer agreed to at the time of booking.
Please note
that Expedia serves as a third-party intermediary with travel providers such as
hotels, car rental agencies, and airlines, and is subject to the rules and
restrictions of those providers. We hope Ms. understand
that we must adhere to the rules and regulations of the air carrier, including
their cancellation and refund policies. Moreover, we are also bound by the property's
terms and conditions so we cannot process a refund for any booking where the
terms and conditions indicated no refunds would be permitted.Based on the
above, Expedia however is unable to honor Ms. Ms. refund request for the their hotel reservation. We recognize that a coupon may not be
what Ms. were
looking for but these are extraordinary circumstances that travel partners are
trying to work through.
Thank you for
allowing us the opportunity to address the issues that were brought to our
attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us. Sincerely,Aida ***Corporate
Correspondence Team
I had booked a trip to Seoul, South Korea for June of this year (2020). In May, South Korea had a 14 day mandatory quarantine for traveler's coming into the country due to COVID-19 and one of the flights was cancelled. I was given the option of a refund, but was told to contact the 3rd party who I had booked with (Expedia.com). On May 12th, I was told by an Expedia representative that I would be refunded for my trip, but that it may take 8 weeks to get the money. I checked on the refund status in late June and found that there was no refund pending. I attempted to contact Expedia with email which went unanswered. I have now sent a 3rd email trying to resolve the issue. As of July 7th, my money has still not been refunded.
Expedia.com Response
• Aug 12, 2020
August 11,
2020Revdex.comAlaska,
Oregon and Western WashingtonComplaint
DepartmentRe: Expedia
Case #: ***Dear Revdex.com:Thank you for
taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought, to our attention. Expedia is
disheartened the customer felt their concerns, were not resolved adequately by
our company prior to seeking further actions from you.Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***) regarding a
refund. We understand
from Mr.’s complaint that his flights were cancelled, and he
is requesting a full refund for his booking. Our records indicate that on December 17,2019, Mr. or an authorized user of the account booked a
roundtrip ticket online via Expedia.com, departing on June 1, 2020, from Boise, ID, travelling to Seoul, South Korea with a stop
in Los Angeles, CA via *** Air and returning on June 22, 2020,
with a layover in Seattle, WA. Mr. also purchased a Flight Protection Plan. The total cost of the booking is $1,944.68.
At the time
of completing her booking on our website, Mr. agreed to
our Terms of Use, which expressly provide: Additional terms and conditions will apply to your
reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions
carefully. In particular, if you have purchased an airfare, please ensure you
read the full terms and conditions of carriage issued by the airline or other
travel supplier, which can be found on the supplier’s website. You agree to
abide by the terms and conditions of purchase imposed by any supplier with whom
you elect to deal, including, but not limited to, payment of all amounts when
due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashion.Upon receipt of this complaint, we
investigated the issues which were brought to our attention. We can confirm
that on May 12, 2020, Mr. was advised via
email that his flights were cancelled due to an airline initiated schedule
change. The email provided customer with an option to take different flights or
get a refund. On the same day, the customer reached out to an Expedia chat
agent regarding his booking. The chat agent documented that customer agreed
with the cancellation since the ticket is eligible for a refund.
After further review we can confirm that on August
11, 2020, refund has been initiated, based on the remarks added by an Expedia
ticketing agent on the flight record.
For flights, most
refunds are issued within 12 weeks. Some refunds could take a bit longer,
depending on the airline. However, the premium for the Flight Protection
Plan remains non-refundable. Insurance is effective from the date of trip
purchase, it is not considered unused and therefore remains non-refundable.
Please note
that Expedia serves as a third-party intermediary with travel providers such as
hotels, car rental agencies, and airlines, and is subject to the rules and
restrictions of those providers. *** Air was the operating carrier and
merchant of record (the entity that received the funds and the company that
charged the credit card) on this itinerary. We hope Mr. understand that we must adhere to the rules and
regulations of the air carrier, including their cancellation and refund
policies.Based on the
above, the refund for Mr.’s ticket has been initiated
and will be credit to the original form of payment once completed. Expedia,
however, is unable to honor Mr.’s refund
request for the insurance premium. Thank you for allowing us the opportunity to
address the issues that were brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Aida R ***Corporate
Correspondence Team
Customer Response
• Aug 12, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me, despite the horrific grammatical errors. I will make my credit card company aware that they may stop the process of my dispute through them and should expect the money back in the account within 12 weeks.
I bought a non-refundable rate for a hotel in Greece for a summer trip this year. I was planning a Europe trip throughout July 2020. On January 7 2020 I paid Expedia $806.07 to stay at a hotel on July 20 to July 23. Later on, our flights to Europe were canceled and coronavirus took over. We canceled everything on our trip accordingly so we didn't spread the disease. Every company was accomodating except for Expedia.
I tried to get a refund or voucher for 3 months and didn't get a hold of them until a month ago due to their policies. Now it took them 3 weeks to finally come back with a "solution". They offered a coupon good through the 2021 season to Greece.
First, I made it known I was headed back to graduate school and can't travel until 2022. Second, I made it known that Dr F and many companies don't believe a vaccine will happen until Summer 2021. That leaves maybe 2 months of the season to even have a chance to use their "coupon".
I would call these unforeseen circumstances that I can't control. I tried to be accomodating with them, but at this point, they are just taking my money and not helping at all.
Expedia.com Response
• Aug 06, 2020
Dear Revdex.com,It has been my pleasure to assist with case ***. Our findings and resolution to the case are listed below.Findings:I can confirm that this reservation was created on January 07, 2020 via the website for arrival on July 20, 2020 through and departure on July 23, 2020.. At the time of booking, the customer agreed to the following cancellation policy:The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.Customer care was contacted on July 03, 2020 in regards to obtaining a refund for the reservation. Customer care immediately contacted the property to request a full refund of the booking. Unfortunately, the hotel did not agree to a refund. The *** did allow for a voucher to be issued directly from them to the customer to be used through the 2021 season. In order for the voucher to be issued the reservation must be active in the system. On July 15, 2020 the booking was cancelled with the note that the customer did win a dispute through the chargeback process. Resolution:We would like to offer our apologies for any inconvenience the customer may have experienced while trying to reach a resolution.We’ve worked incredibly hard to push our partners to provide travelers with as much flexibility as possible due to COVID-19, particularly for bookings that are ordinarily non-refundable.We recognize that a voucher may not be what you were looking for but know that these are extraordinary circumstances that travel partners are trying to work through. We are still bound by the property's terms and conditions and this is the only option that they're providing at this time.Since the customer did receive a refund via the chargeback process of $806.07 USD the booking has been cancelled and no further action is required on our side. Thank you for bringing this matter to our attention and allowing us a chance for resolution.Kind regards,The Expedia Team
We feel compelled to complain to the Revdex.com after spending many frustrating hours over the past 3 months trying to obtain a refund from Expedia for a cancelled flight to no avail. We are entitled to this refund as the airline (*** cancelled the flight on April 8, 2020 yet Expedia has failed to credit us the $3,219.86 we paid for our family’s 5 tickets.
We demand action and an immediate refund from Expedia
This is in reference to Expedia itinerary ***, round trip for 5 passengers from Boston to London on April 18 -23 on ***, confirmation code ***. The flight was cancelled on April 8 as a result of Covid 19.
Expedia.com Response
• Aug 10, 2020
August 10, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.Expedia is responding to the consumer complaint from Mr. ***’s (Revdex.com case number ***) regarding his flight reservation. We understand the customer is requesting a refund with ***.We understand that Mr. is seeking a refund for a reservation that *** cancelled due to the COVID-19 pandemic. Upon receiving this complaint, we have researched this matter and found that the five purchased tickets are currently in a pending distribution status since June 30, 2020. A representative from *** has advised that it could take up to an additional 30 days before the refund is reflected on Mr.’s bank statement. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Monica ***Corporate Correspondence Team
Customer Response
• Aug 11, 2020
Complaint: ***
I am rejecting this response because: Expedia's response mentions an additional 30 days for *** to process our refund. The date when this period expires is not clear. It has already been more than 30 days since June 30.
Sincerely
Expedia.com Response
• Aug 26, 2020
Complaint DepartmentRE: Expedia Case # (***)Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mr. *** (Revdex.com case number ***). We regret to hear Mr. did not accept our response.
We have reviewed the new information Mr. provided to further address his concerns.
As Expedia is not the merchant of record, which means Expedia did not charge you for the flight we can not provide the refund. The refund is at the discretion of the airline.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We hope you understand we must follow the terms and conditions as dictated by the vendors. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,Monica ***Corporate Correspondence Team
Customer Response
• Aug 29, 2020
Complaint: ***
I am rejecting this response because: Although we realize that Expedia did not issue the tickets and is not directly responsible for the refund, we feel that Expedia has done a very poor job of advocating for us as longstanding customers. They are acting as if they have no responsibility to make sure that the companies they use and promote treat customers fairly. For this reason we will never again use Expedia and will discourage others from doing so as well.
I booked a trip to Cancun through Expedia from March 15th-19, 2020. Unfortunately due to the Coronavirus pandemic, I was not able to attend the trip and had to cancel. When attempting to cancel this trip I spent HOURS and HOURS on the phone for weeks trying to get through to Expedia's customer service. These attempts were failed due to the call randomly dropping, or getting the prompt to "please call back later and try again." During this time, I also attempted to call the hotel but the hotel closed its doors due to the Coronavirus pandemic. I finally was able to get ahold of Expedia, but they denied my request due to "too much time had passed." The only reason time had passed is because Expedia's customer service was not prepared for the high volume of calls, which is not my fault, but rather the companies lack of competence and diligence to provide their customers with the service they deserve.
Expedia.com Response
• Aug 10, 2020
August 10, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding his flight reservation. We understand the customer is requesting a refund of his package.
Our records indicate the March 11, 2020 - The customer, or an authorized user of the Expedia account, a package for one passengers with an Expedia agent, under itinerary ***. The booking included a One Way Fare with *** Airlines from Dallas, TX, to Cancun, Quintana Roo, departing on March 15, 2020 and a refundable Room, Luxury Junior Suite, at *** Cancun Resort & Spa Adults Only - All Inclusive, for March 15-March 19, 2020.
Upon review, on March 15, 2020 the customer called Expedia to cancel the reservation due to COVID-19. The agent called hotel but no answer, agent advised will need to assign to offline to contact hotel, customer agreed. An email was sent to customer to advise contacted hotel and refund request was denied.
Upon further review, on June 2, 2020 Mr. contacted us via chat, agent advised hotel not available and will submit request for a refund however not guaranteed, Mr. understood. Also on June 2, 2020 Mr. contacted us via chat to request refund again. The agent advised Mr. that hotel has denied refund request twice. The agent advised Mr. we can try again however up to the hotel, Mr. understood.
Please be advised Mr. never cancelled his package using self-service. Mr. book a low cost carrier and therefore any cancellation request have to be done directly with the airlines, and based on the airline’s policy and the flight’s fare rules, we are unable to honor the customer’s request for a refund or FTC with *** Airlines.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We hope you understand we must follow the terms and conditions as dictated by the vendors. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,Monica WCorporate Correspondence Team
Customer Response
• Aug 13, 2020
Complaint: ***
I am rejecting this response because: Several friends that booked this same trip through Expedia received refunds. This is not normal circumstances. I could not get ahold of Expedia for months due to their lack of customer service competency. Expedia itself could not even get ahold of the hotel, but yet expected me to try to reach out to the hotel. Furthermore, I'm not worried about a refund from *** Airlines. In fact, when contacting their customer service, I received a full refund credit for my flight, no questions asked, due to the worldwide COVID pandemic. This is a standard of service Expedia should uphold as well.
I had booked two hotel rooms through expedia.com. In march I received an email that stated that if cancelations need to occur due to COVID that we would receive a refund even on rooms deemed non-refundable. When my event was canceled I canceled my hotel rooms because we would not be traveling (my room date was 4/10/2020). When I called to ask when I would be receiving my refund they informed me because I cancelled "too early" I could not receive a refund. After talking to multiple people I was finally told I would get a "coupon" to reuse those rooms on a different date. I was told it would take 30 days. After 2 months I chatted using their website and was told to give them another 30 days. It has now been a total for 4 months since I was told it would be 30 days. I feel like I am being stolen from. I do not want to use this site I would like a refund instead.
Expedia.com Response
• Aug 21, 2020
Dear Revdex.com,It has been my pleasure to assist with Case #***. Our findings and resolution to the case are listed below.Findings:I can confirm that this reservation was created on March 09, 2020 via Expedia's website for arrival on April 10, 2020 and departure on April 11, 2020. At the time of booking, the customer agreed to the following cancellation policy:The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.Customer care was contacted on April 13, 2020 in regards to obtaining either a voucher or a full refund of the reservation. Customer care was able to confirm the reservation was eligible for a voucher. While our customer service agents are working as fast as they can to manage all requests and we have redeployed team members from other parts of the business to assist, we acknowledge the experience has been less than ideal and understand the impact this has had on our travelers.Conclusion/Resolution:We would like to offer our apologies for any inconvenience this may have caused the customer.After further review of the customer's request, we have issued a refund in the amount of $329.92 USD. The refund was processed and shows posted to the customer's band on August 11, 2020. If the customer has any questions regarding the refund they should contact their financial institution. Thank you for bringing this matter to our attention and allowing us a chance for resolution.Kind regards,The Expedia Team
We purchased a trip to Florida through Expedia. This trip included a rental car but not flights. The trip was for the last week of March and into April. We purchased the insurance waiver in case we needed to cancel “for any reason.” Needless to say Carona happened and we have tried repeatedly to contact Expedia. There is no way to talk to someone by phone. If there is, it’s top secret. I was able to reach them via twitter but they say they refuse to do anything because we have disputed the charge ($1300) with our credit card and because we did they refuse to do anything. We have repeatedly brought up the insurance but they don’t care. Our credit card (Chase) is also not helping despite several phone calls, faxes, and complaints filed. We have provided Chase with proof of the insurance that clearly states we can cancel anytime for any reason. So we did because at the time Florida shut down the beaches. We literally could not go. While Chase continues to work on this, it’s been several months and no one seems to care. We know COVID has caused chaos but we bought the insurance. This should not be an issue. We know the resort returned 100% of the money to Expedia. We have correspondences from the manager at the *** resort on *** that assure us that at this point Expedia is simply keeping our money and refuses to refund it. We need help. I’ve had a good experience with Revdex.com before so I’m counting on you again. Thanks. ??
Expedia.com Response
• Aug 07, 2020
August 7, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a vacation package.Our records show on January 23, 2020, Mr. or an authorized Expedia account user self-booked a package reservation on Expedia’s website under itinerary ***. Travel was with *** Airlines, traveling from Columbus, OH to Fort Myers, FL departing on March 27, 2020 and returning on April 3, 2020. The package included a car rental and vacation waiver with hotel stay at *** Resort, Captiva, FL for a check in on March 27, 2020 and a check out on April 3, 2020, for a total of $5,496.66. We understand Mr. is requesting that Expedia refund the package based on the vacation waiver plan, although he filed a dispute with his financial institution. On March 24, 2020, Mr. used our website services to cancel which initiated two refunds for both the car rental and hotel accommodation. However, Mr. chose to file a dispute which disabled both refunds totaling $3027.84.On April 8, 2020, Mr. contacted Expedia to request a refund due to travel restrictions. In addition, Mr. stated he filed a dispute with his financial institution that’s open and ongoing. We then advised Mr. that he must communicate with the financial institution for their final determination in regards to his refund request.The record shows on July 24, 2020, Mr. contacted Expedia to request a refund for the entire package reservation. We informed the customer that he will need to discuss his open dispute case against Expedia with his financial institution. In most cases when consumers dispute a charge their credit card company will remove the amount disputed from the customer’s statement pending a final decision. This means a customer will not be held financially liable while the case is (open/unresolved). Ultimately a reservation can be cancelled during the investigation between a merchant/financial institution. We do attempt to resolve a dispute with a consumer by phone prior to any cancellations should the reservation still be active. The total of $991.12, charged for the *** flight is non-refundable, and due to the selection of this low cost carrier we do not have access to any possible flex policy in relation to a voluntary cancellation. Regrettably, when a change is required or a cancellation occurs we advised our customers to contact *** Airlines directly. (This information is disclosed during the customers booking session).We understand that Mr. is seeking a full refund instead of the applied penalties and a possible future travel credit with *** Airlines: See the following vacation waiver terms disclosed to Mr. on January 23, 2020:Redeem and refund instructions?To redeem travel credits you've received in connection with the Vacation Waiver, you must contact Customer Service. You'll also receive a refund for any change or cancellation fees imposed by the travel provider when you redeem your credits. This refund will be paid to the form of payment used to pay the initial fees.When you redeem those airline travel credits through Customer Service the airline will apply a change or cancellation fee in accordance with its redemption policy.We will refund you an amount equal to the change or cancellation fee charged by the airline at the time of redemption. You will then be charged the full price of a new ticket on that airline, less the amount of any travel credits remaining in your account.Moreover, Mr. agreed to Expedia’s Terms of Use, which expressly states:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines. We are subject to the rules and restrictions of our providers. *** Airlines is (the entity that charged the customer’s credit card). We cannot provide an (airfare) refund and we must adhere to the airline’s policy. Once Mr. Humenay’s dispute is finalized/closed, he may attach a copy of his financial dispute letter. This must show the status, and all the financials under what was disputed verses the issued amount done by his financial institution. This is for Expedia’s review prior to determining if Mr. can use the vacation wavier against the following cancellation policy,Cancellations or changes made after 6:00 PM local hotel time, Friday, March 20, 2020 are subject to a hotel fee equal to 2 night(s) plus taxes and fees. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value.Hotel Cancel Fee: subject to a hotel fee equal to 2 night(s) plus taxes and fees. Due to the information provided above Expedia is unable to honor Mr. refund request. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Melanie ***Corporate Correspondence Team
Booked a flight itinerary with 3 flights for March 2020. Took the first 2 flights without incident. The last leg of the itinerary was cancelled by the airline without prior notice. As the airline had cancelled the routing indefinitely, and as I had to fly that day, I had to buy a one-way ticket on another airline to my destination.
I attempted without success to contact Expedia customer service for 2 months. I made contact with the airline office, but the response was always "you booked through Expedia, so you have to go through Expedia for the refund". I finally got through to Expedia customer service in early June. I was told they would contact the airline to get the refund processed. I was told I would receive a follow up email, however no email or any other contact from Expedia resulted. In early July, I contacted Expedia again, only to be told they had no control over my ticket and could not access my ticket details. Expedia is attempting to absolve itself of any responsibility for my ticket even though I am owed a refund for the last leg of my itinerary.
Expedia.com Response
• Aug 07, 2020
August 7, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.Expedia is responding to a consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation.Our records show on February 12, 2020, Mr., or an authorized user of the Expedia account, self-booked a round trip flight reservation for two traveler, under itinerary ***. Travel was aboard *** Airways, from Mumbai, India to Bangkok, Thailand, departing on March 7, 2020 to March 10, 2020. The customer is seeking compensation from Expedia due airline schedule change that occurred during transit.On March 10, 2020, Mr. contacted Expedia inquiring about changing his reservation. We informed Mr. that there is no fare difference to alter his reservation at that time. Therefore, we issued tickets to account for the changes made on the return flight. On June 10, 2020, Mr. stated *** Airways initiated an airline schedule change and cancelled one leg of Mr.s’ flight. However, we couldn’t verify this statement since the record was showing (exchanged). Additionally, Expedia is not the merchant of record (the entity that charged the customers credit card) for this itinerary. Regrettably, due to the effects of the Coronavirus pandemic, the airline was non-operational until June 30, 2020. On July 7, 2020, Mr. contacted Expedia inquiring about his refund due to the cancelled flight segment. We contacted *** Airways on Mr.s’ behalf for the compensation request. However, the airline did not respond in regards to our request. We then advised Mr. to contact *** Airways to determine if they will authorize a refund directly to him, due to the schedule change. Expedia is a third-party intermediary with travel providers such as hotels, car rentals, and airlines. We must adhere to the policies dictated by our suppliers. Any credit, refund or change is at the discretion of the travel provider which is *** Airways.
On August 7, 2020, we contacted *** Airways to request a refund on the travelers’ behalf, but it is up to *** Airways to approve and process. We will send the account holder of the above itinerary an email notification when *** Airways responds, with their findings. Due to the information provided above Expedia is unable to honor Mr.s’ request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Melanie ACorporate Correspondence Team
Customer Response
• Aug 08, 2020
Complaint: ***
I am rejecting this response because:
The response from Expedia is inaccurate regarding several details, and in my opinion constitutes attempted fraud on their part.
The ticket I booked was a multi-leg trip with 3 flights (BOM-PNH,
PNH-BKK, BKK-BOM), not a round trip from BOM - BKK as Expedia states.
Check the attached itinerary noted "pre-cancellation". In what I'm sure
is no coincidence, Expedia emailed me an updated itinerary with the
cancelled leg (BKK-BOM) completely omitted, before submitting their Revdex.com
response. Is Expedia really pretending the cancelled leg of my
itinerary never existed?
The facts in this case are that my
*** Airways flight from BKK-BOM (final leg on my itinerary) was
cancelled by the airline (the airline suspended this routing
indefinitely due to the pandemic). As Expedia is the issuing agency,
the airline has repeatedly referred me back to Expedia for the refund
for this leg of the itinerary (see ***email attachment). This is
consistent with my past experiences when booking via agency. Expedia is
refusing to acknowledge my right as a consumer to a refund for the
cancelled leg of my itinerary, which I estimate to be USD $300 out of
the total fare of USD $1047.I would like assistance from the Revdex.com to procure the refund that I am owed with immediate effect.
On January 05/2020 I bought a vacation package to www.expedia.com; flight tickets and hotel from March 11/2020 to March 21/2020; reservation number ***. I had a problem with the hotel reservation. When we, my wife and I, arrived to the hotel on March 11/2020, The hotel "Las Perlas" was full then the administration of the hotel sent us, my wife and I, to another hotel called "***". The room was in bad conditions and near to the hotel there was a construction site. In addition, The pictures showed on the website were different to real life. I asked the front desk for a different room and they said "the hotel is full and that is the only room available". I tried to contact www.expedia.com but due to COVID-19, every effort was in vain.
On March 11/2020,I decided to made a different hotel reservation using www.expedia.com after tried for hours to contact Expedia.com. Also, I could not made the new reservation through Expedia app on my phone; I had to use a computer. I did my new reservation through Expedia.com mexico. Itinerary number ***. the Hotel was "***" the days of the new reservation were the same as the previous itinerary from March 11 to March 21/ 2020.
August 09, 2020Revdex.com
Alaska, Oregon & Western Washington
Complaint Department RE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding his flight reservation. We understand that the customer is requesting a refund in the amount of $397.10.
Our records indicate that the customer, or an authorize user of the Expedia account, self-booked a Package on January 05,2020 for two passengers on Expedia's website, under itinerary number ***. The booking included a Round trip fare on *** Airlines from Raleigh, NC, United States to Cancun, Quintana Roo, Mexico for two passengers for March 11,2020 returning March 20, 2020 which included a hotel booking for *** Condo, *** in the amount of $329.93.
Upon further review, on April 21, 2020, Mr. contacted Expedia to advise that he did not stay at the hotel that was booked and he was sent to a different hotel by *** Condo, the customer requested a refund as he did not stay at "*** Hotel". A $200.00 coupon was issued and the customer was advised that we would have to reach out to *** to get an approval to refund the amount being requested by Mr..
On June 04, 2020 Mr. contacted Expedia to follow up and he was advised that a request would be submitted. Mr. did not agree but that was the only option available. An email update was sent to the to Mr. on June 10,2020 advising that Expedia was advised that that the property would follow up with Expedia in 2 weeks. On June 20, 2020 Expedia followed up with *** and on June 29, 2020 another email was sent to Mr. advising that Expedia was still working on the refund request. On July 03, 2020 Expedia was informed that the refund request was denied as *** Condo stated that the reservation was used. An email was sent to Mr. on July 03, 2020 to inform Mr. that the refund request was denied.
Furthermore, on July 04, 2020 Mr. called in and Expedia recached out to *** to inform that the information provided by *** Condo was incorrect. Expedia provided the information that the customer was relocated to a different property *** and upon arrival the customer was not satisfied and ended up booking a different hotel. Expedia was told that *** would update us when they received a response.
Today, August 9, 2020 I called *** to follow up and was not able to speak to anyone and have sent an email to ***. Please be advised that Expedia will follow-up with *** to resolve this request, Expedia is not able to process a refund without the approval of the vendor. In this case *** would have to approve the request, we understand that the customer has had to call numerous times to follow up and we sincerely apologize for inconvenience. Expedia has provided a $200.00 coupon to the customer and I will follow up with Mr. with a response as soon as I receive a reply from ***.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We hope you understand we must follow the terms and conditions as dictated by the vendors. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Karla ***Corporate Correspondence TeamTell us why here...
On Nov. 8th. 2019 my wife and I booked a Trip to Antigua *** Resort. We were suppose to leave April 27th. 2020 and return on the 4th. of May 2020. Due to the Antigua Airport and Resort being closed due to Covid 19. we were unable to go. I contacted the Airlines and there insurance and received a refund with no disagreement. I contacted Expedia about my Resort cancellation. They immediately started telling me I could not get a refund but I could get a coupon. I told them I would like a refund as the Resort refunded them the money back. I was told many times that I could only get a coupon good for one year. I received a text telling me I could get a 125% coupon refund if I contacted them. I contacted them and was told because I had an Insurance policy that I was now not eligible to receive this offer. It is now almost 3 months and I have gotten no where.
Dear Revdex.com,It has been my pleasure to assist with Case #***. Our findings and resolution to the case are listed below.Findings:I can confirm that this reservation was created on February 17th, 2020 via Expedia website for arrival on March 15th, 2020 and departure on March 19th, 2020. At the time of booking, the customer agreed to the following cancellation policy:The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.March 15th and March 16th, Customer contacted our customer care team to inquire of a refund. Our Customer Care team called the hotel and the hotel had us email in a waiver request. The hotel has denied a waiver for the non-refundable hotel stay.Conclusion/Resolution:We would like to offer our apologies for any inconvenience this may have caused the customer.Unfortunately, we were not able to obtain approval for a refund from the property. As the hotel has declined to offer a penalty waiver we can’t proceed with a refund for this booking.Thank you for bringing this matter to our attention and allowing us a chance for resolution.Kind regards,The Expedia Team
Good afternoon,
This is the second time this issue has happened. This company has cancelled my flight with no call and just sent an email. When I call the airline they say Expedia cancelled and they have no explanation.
When I call Expedia, they can never give me a direct answer why it was cancelled.
August 9, 2020Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding his flight reservation and a schedule change that took place. We understand the customer is providing information in regards to the changes that occurred to his flights. There was no itinerary number provided therefore, I am provided general information for airline schedule changes.
At any given time when there is a schedule change it is always initiated by the airlines. Expedia does not receive the specific reason as to why the schedule change occurred. However, as mentioned on our website, we’ll work with your airline to find you a flight comparable to your original one. After we find you a new flight, we’ll get in touch with details via email, text or app notification. If it’s urgent (say your flight’s today, for example), we might also give you a call.When you get an email, text, or app notification from us, be sure to read the details carefully and follow any directions – which might include contacting us to confirm your flight changes. After we confirm the flight changes with you (if needed) and the airline approves them, we call it all final. And we’ll send you a new confirmation email with your revised itinerary.We also recommend that all customers visit the airline’s website and check their flight details as they may change. We provide the airline confirmation number in the email that is sent to the customer at the time of booking.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We hope you understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Karla *** Corporate Correspondence TeamTell us why here...
On 1/29/2020 I ordered airline tickets through Expedia website for the *** return flight from New York City to Salt Lake City UT for 3/20/2020, I attempted to cancel the order with Expedia on numerous occasions
I called Expedia numerous times, spent hours on hold, calls were dropped, when I initiated chat, I was refused refund, offered credit which I cannot accept due to the following circumstances: I am almost 80 years old, I could not travel in March 2020 for the following reasons :
1- my doctor strongly advised me to stay at home
2- NY governor order to shelter in place for senior citizens
3- my destination in Utah completely ceased operations and advised customers to refrain from travel
I cannot accept credit form Expedia since travel in the foreseeable future will put my life and the life of my spouse at dire risk
August 10, 2020Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding his flight reservation. We understand the customer is requesting a refund with *** in the amount of $1511.20. Our records indicate that on January 30, 2020, the customer, or an authorized user of the Expedia account, self-booked a round trip fare for four travelers on Expedia's website, under itinerary ***. The booking included a flight with *** Airways from New York, NY, United States to Salt Lake City, UT, United States departing on March 20, 2020 returning March 30, 2020. Please be advised that today, August 10, 2020, I have verified with *** Airways and a full refund in the amount of $1511.20 was processed on July 17, 2020. These details were confirmed by *** from *** Airways.We understand that Mr. *** issue has been resolved. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Karla *** Corporate Correspondence Team
Well I booked a room for me and my 4 small children for Indiana for a family reunion for June 20-22 week when we arrived the place didn't look comfortable nor safe so I immediately wanted a refund which I asked nicely and was not granted one, they wanted more cash up front for a deposit which I didn't have nor was it on the website or such thing so I asked if that was on you web site usual last shook her no I then proceeded with questions and y are these new prices surfacing I just asked for a refund to go some place else she said to call Expedia I did and I'm just getting the run around they said that I am due my refund of $130 but now I'm being ignored totally I keep calling n they put me on hold but really hangs up on me it's just too fustrating. We never stayed a night inn this motel
Dear Revdex.com,
It has been my pleasure to assist with Case #***. Our findings and resolution to the case are listed below.
Findings:
I can confirm that this reservation was created on June 13, 2020 via the Hotels.com mobile site for arrival on June 20, 2020 and departure on June 22, 2020. At the time of booking, the customer agreed to the following cancellation policy:
Cancellations or changes made after 4:00 PM local hotel time, Friday, June 19, 2020 are subject to a hotel fee equal to 1 night(s) plus taxes and fees. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value.
On June 25, 2020 the customer contacted customer care to request a refund as they didn't stay at the hotel. Customer care contacted the property to request a refund; however, they were unable to obtain approval.
Conclusion/Resolution:
We would like to offer our apologies for any inconvenience this may have caused the customer.
We have contacted the hotel and were able to gain approval for a penalty waiver.
We have issued a refund in the amount of $128.72. The refund will process on our side within 24 hours and return to the form of payment, used at the time of booking, within 3-7 business days or on the next billing cycle.
Thank you for bringing this matter to our attention and allowing us a chance for resolution.
Kind regards,
The Hotels.com Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
*** Thank you very much, I accept this offer. However I DO NOT HAVE THE SAME CARD AT PURCHASE. WHAT CAN BE DONE DIFFERENTLY?
I booked a roundtrip shuttle service with Expedia for my trip to Tulum, Mexico. The pick-up from the hotel to the airport was scheduled for 8a and never showed up. I ended up paying for a cab out of my pocket so that I could arrive on time at the airport. Once at the airport I went to the shuttle company office to file a claim but they said it had to be addressed directly with Expedia since they were the travel agent.
August 10, 2020Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: ***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding his round trip shuttle service purchased for two adults. We understand the customer is requesting a refund in the amount of $90.00 for the taxi fare.
Our records indicate that on June 23, 2020, the customer, or an authorized user of the Expedia account, self-booked a package for two travellers on Expedia's website, under itinerary ***. The booking included a round trip fare from San Francisco, CA, United States to Cancun, Quintana Roo, Mexico for July 04, 2020 returning July 09, 2020, a hotel booking for *** -Optional All Inclusive 5 nights and Round trip shuttle service Cancun Airport (CUN) for 2 adults.
Upon review, on July 10, 2020, the customer, reached out Expedia to inform us that he was not picked from *** for the round trip shuttle service that he purchased.
After further review, we have attempted to get an approval from *** Mexico to refund Mr.’s shuttle service via email communication between July 10, 2020- July 25, 2020. After numerous attempts there was no approval provided by our vendor *** Mexico.
Today, August 10, 2020 I spoke to *** to inquire on the reason as to why *** Mexico are not willing to refund the customer and she advised me that I would have to send another email to *** Mexico as she did not have any information. I have sent an email to *** Mexico to provide a partial refund for the unused portion of the shuttle service that Mr. purchased. I called Mr. to update him on his request and had to leave a voicemail. I will be in contact as soon as I receive a response from *** Mexico. Please be advised that we will need an approval before we can process a refund. I will be in contact with Mr. as soon as an email reply is recieved.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Karla H Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:
1) Although Expedia has reported this case accurately in the previous email they failed to provide an explanation on why *** Mexico is not willing to refund for a service that was not provided accordingly. I tried to inquire about *** Mexico's policy and the reason why the refund was denied and Expedia repeatedly failed to provide further explanation.
2) I purchased a vacation package with a shuttle service directly from Expedia. *** Mexico is a sub-contractor that provides Expedia with transportation services. I've never purchased any service, hired, dealt or contacted *** Mexico directly therefore I believe Expedia should honor any service or product advertised online including refunds for failing to provide so.
Sincerely
August 11, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for forwarding the consumer rebuttal from *** (Revdex.com case number ***). We regret to hear Mr. *** did not accept our response offered.We have reviewed the documentation Mr. *** provided to further address his concerns. I was in contact with Mr. *** this morning, August 11, 2020 and advised that Expedia has processed a refund in the amount of $90.00. This was processed after we received an email response with a denial from *** Mexico.We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Karla H Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I plan a trip to Mexico back in March I canceled the event and rescheduled my plane tickets for July due to only being able to receive vouchers. Recently I had to cancel due to current outbreaks in the Houston area also in Mexico where I was flying out. At this point no one know when it’s safe so I decided I want to just get my money back. First I called *** airlines and they informed me I can get a refund but I need to go through Expedia. I did a chat with Expedia and instead of a year voucher I was offered a two year voucher which I do not want. The agent then said if the airline cancel or change the times of flight then I could get my money back. The airlines changed times repeated and even cancel the previous flight I had and put me on a entire new flight for the day. At this point I shouldn’t have to fight to get my money back it’s a pandemic. I’m not going to put myself in harms way just to use a voucher I shouldn’t have to go through my bank to receive my money. I paid a thousand dollars for those tickets which are way less than that right now.
August 7, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.Expedia is responding to a consumer complaint from Mr. *** (Revdex.com case number ***) regarding a package reservation.Our records show on February 29, 2020, Mr., or an authorized user of the Expedia account, contacted Expedia and booked a round trip flight and hotel reservation for two travelers, under itinerary ***. Travel was aboard *** Airlines, departing on March 19, 2020, from Houston, TX USA, to Cancun, Quintana Roo, Mexico returning on March 22, 2020. The hotel stay was at *** Resort & Spa - Optional All Inclusive , located in Puerto Morelos, for the same dates.On March 16, 2020, *** Airlines flight was cancelled for a future travel credit. The used the airfare credit to depart on July 19, 2020 and returning on July 22, 2020, for the same destination. However, on May 20, 2020, June 5, 2020, and on June 27, 2020, *** Airlines initiated schedule changes and cancelled Mr. flight. On July 8, 2020, Mr. contacted Expedia inquiring about a refund for his flight. An Expedia agent informed Mr. about *** Airlines’ policy in offering airline credit.Due to the Coronavirus outbreak, Airlines are constantly updating their policies. On August 7, 2020, we reached out to *** Airlines to advocate on Mr. behalf, regarding the refund request. *** Airlines informed Expedia that due to their initiation of the schedule changes, Mr. qualifies for a refund. We processed a refund for the flight in the amount of $1,090.06, back to Mr. original form of payment. Because of the extraordinary circumstance of Coronavirus travel disruptions, we are processing a high volume of refund requests and refunds are taking a bit longer than normal. It can take up to 30 days for the refund to be completely processed.We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Melanie ***Corporate Correspondence Team
The flight I have purchased for a friend of mine has been canceled 5 times. During that I have contacted the agency over 30 times and spend well over that many hours on the phone with various customer service representatives. Each time I call someone else answers and I have to repeat the whole story. In the meantime the line breaks and no one calls me back. They don't follow through. I have to call again, wait for hours on hold for the hundredth representative to answer and start all over again.
The original return flight supposed to be on 28. of June, then rescheduled for the 2nd of July, 3rd of July, 8th of July an noon and then again the same day at 7:30. Yesterday, July the 8th we went to the airport only to find out that one of the 3 flights has been canceled. That would be the 5th cancellation. Expedia informed me a day later! They keep saying they are not in charge of the ticket, but the *** Airlines is. *** Airline says the agency is in charge of the ticket. They keep playing table tennis with me as a ball.
They are not rebooking her on another flight withing the time frame. I was willing to drive her to Columbus, Detroit, Toledo, Pittsburgh, Chicago or any other airport within 8 hours of drive, but no! The starting and the end destinations have to be the same, the airline companies have to be the same, and there are no such flights in the month of July! They said they could give me a voucher in her name that she has a year to use. Well, I bought her a ticket, and now I need to buy another one way ticket for more money then the original round-way ticket was. I have no use of her voucher that she is never going to use anyway. After this experience, I am not planing to bringing anyone form Europe any time soon. Don't buy a bulk ticket through any agency, especially Expedia and don't go with *** Airlines! This is insane!
Just today, I've called 3 times and spoke to 6 different people with no success. Wasted 3 hour of my life!
August 14, 2020 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentExpedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.Expedia is responding to the customer complaint from Mrs. (Revdex.com case number ***) regarding her flight reservation. Our records indicate that on February 1, 2020, Mrs., or an authorized user of the Expedia account, self-booked a flight reservation for one passenger on Expedia’s Website, under itinerary ***. A roundtrip flight with *** Airlines from Belgrade, Serbia to Cleveland, OH, departing on February 28, 2020 and returning on June 28, 2020. We can confirm that after multiple airline-initiated schedule changes, on July 10, 2020, Mrs. contacted Expedia to request a refund for the return flight. An Expedia agent contacted *** Airlines on behalf of Mrs. as they had taken over control of the ticket and Expedia is no longer able to see or service it. The airline advised Mrs. will have to request the refund by email directly through them.On July 28, 2020, Expedia sent an email to Mrs. with the information of her flight required by the airline to request the refund. As *** Airlines now have full control of the ticket, we ask that she communicates directly with them in order to reach a resolution.We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Thank you, Victor ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: I have made the payment to Expedia, not *** Airlines. Any dispute between them they should solve among themselves. I am not in the business to negotiate between the parties.
I am asking for the refund of my money from Expedia, to whom the payment was made. Then Expedia, on their side, should contact *** Airlines (if they wish). I am sure Expedia had similar situations before and has a team of experts to handle this.
Sincerely
I booked 2 tickets From Newark to Amsderdam for July 2020 before Covid-19 and travel restrictions. I bought insurance for my trip which said I can cancel at anytime. I was not planning to cancel if it wasn't for Covid-19. I cancelled the flight and I was refused to get my refund. The money is deducted from my account and Expedia is refusing to refund even though I had insurance for my trip. All I received was airline credit which I will not be using anytime soon because of Covid-19.
August 9, 2020 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.Expedia is responding to the customer complaint from Mr. (Revdex.com case number ***) regarding his flight reservation. We understand the customer is requesting a refund for his flight with ***.Our records indicate that on 29 January, 2020, Mr. or an authorized user of the Expedia account, self-booked a flight for two passengers on Expedia’s Website, under itinerary ***. A roundtrip fare with ***, from Newark, NJ to Amsterdam, Netherlands departing on July 17, 2020, and returning on September 25, 2020. This included the flight protection plan.Upon review, on March 24, 2020, Mr. requested to cancel the flight. We cancelled the flight on April 28, 2020 on behalf of Mr.. On June 25, 2020, Mr. contacted Expedia and requested a refund for the flight. An Expedia agent advised that he is eligible for an airline credit but not for a refund.Expedia is a third-party intermediary with travel providers such as hotels, car rentals, and airlines. *** is the merchant that collected the funds. We must adhere to the policies dictated by the suppliers. Any credit, refund or change is at the discretion of the travel provider. *** has informed us that they are not providing refunds for voluntary cancellations but are allowing customers to change their reservations. Thus, Expedia has provided Mr. a flight credit with ***. *** is waiving the change fees but fare difference may apply.During the booking process of the reservation, Mr. agreed to Expedia’s Terms of Use, which states the following:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.We understand that Mr. is dissatisfied with receiving a credit with an airline vs. a full refund. We’ve worked incredibly hard to work with our partners to provide travelers with as much flexibility as possible due to COVID-19, particularly for flights that are ordinarily non-refundable or limit changes.While we regret his experience was not as we would have hoped, based on the information provided above, we are unable to provide any refund on this matter. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Thank you, Victor ***Corporate Correspondence Team
I had booked a hotel through Expedia's website for June 26th-June 28th, due to COVID-19, my planned event was cancelled. In the email confirmation I received it stated I had until June 25th to cancel my plans for a FULL refund. On June 1st I cancelled my reservation and received an email stating the hotel for which I had made a reservation would repay my full amount. This never happened, Expedia is claiming they can't do anything and now I am demanding that they credit my account for the refund amount since the partner they booked with is refusing their terms to honor the cancellation and refund policies they have in place.
Dear Revdex.com,It has been my pleasure to assist with Case #***.Our findings and resolution to the case are listed below.Findings:I can confirm that this reservation was created on 30 May 2020 via Expedia Mobile App for arrival on 26 Jun 2020 and departure on 28 Jun 2020 . At the time of booking, the customer agreed to the following cancellation policy:Free cancellation! Deposits are fully refundable if canceled before 4:00 PM local hotel time, June 25, 2020.Customer did cancel within the refundable timeline however, we could not process the refund because the hotel was the billing party. I have reached out to the hotel to advocate on the customers behalf.Conclusion/Resolution:We would like to offer our apologies for any inconvenience this may have caused the customer.I did receive confirmation from the hotel that they are processing the refund in the amount of $129.58 today. If customer should need to follow up they should contact the *** at ***. Customer should allow hotel 7-10 days for processing timeline.Thank you for bringing this matter to our attention and allowing us a chance for resolution.Kind regards,The Expedia Team
Itinerary # ***
On 2/26 I made a reservation through Expedia.com for a room for 2 at ***. It was for 5/4 through 5/10. On April 25th we had to cancel because of Covid19. Aruba ended up closing its borders so we could not have gone even if we wanted to.
The hotel room was a non refundable room but Expedia said they were giving us a travel voucher to use within 12 months. It would take up to 3 weeks to show up on my Expedia account. We were fine with that. 3 weeks went by....nothing. I called and they apologized and said it should appear in my account within a week. Again, nothing. This went on for many phone calls. Finally they said they had to send it to upper management for approval (after they already said I would get the voucher). Waited again and again nothing. The next phone call I made, they said I would not be getting the voucher because it was a nonrefundable room. The hotel cost $2871 so needless to say, I was not happy! I contacted *** myself and one of their managers, *** sent me an email saying they waived the penalty for my reservation and that *** did not collect any money from Expedia and Expedia had to refund. Expedia claims they contacted *** and said in their most recent email that *** denied our refund request due to their reservation policy. I find this very hard to believe since I got another email today, 7/9 from the manager saying that she had cancelled the reservation herself and did not charge any penalty due to the virus. She told us again that Expedia needs to do the refund.
I really feel like Expedia is giving me the run around. They didn't even give my payment to ***, they have it and I would like it refunded and *** agrees.
Dear Revdex.com,
It has been my pleasure to assist with Case #***. Our findings and resolution to the case are listed below.Findings:
I can confirm that this reservation was created on February 26, 2020 for arrival on May 4, 2020 and departure on May 10, 2020. At the time of booking, the customer agreed to the following cancellation policy:
The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.
Customer care was able to obtain approval for a refund in the amount of 2,871.00 USD. The refund will process on our side within 24 hours and return to the form of payment, used at the time of booking, within 3-7 business days or on the next billing cycle.
Conclusion/Resolution:
We would like to offer our apologies for any inconvenience this may have caused the customer.
As a refund has been issued, there is no further action required from our side.
Thank you for bringing this matter to our attention and allowing us a chance for resolution.
Kind regards,The Expedia Team
I booked a 3 day hotel(***) in CopenHagen from July 13 till July 16 with itinerary# ***.
Denmark government is not allowing any US citizens to enter the country due to Coivd-19 virus situation, so I cannot use the hotel nights I booked.
I want Expedia to cancel my reservation and refund my money. But, they are giving me a voucher which I cannot use as I don't know how long the Virus restrictions continue and I don't want to travel anywhere in near future.
I already chatted with Expedia agent and she was not able to help.
Please help me get my money back.
Thanks
Dear Mr.,It has been my pleasure to assist with our customer's recent Revdex.com Case # ***. Our findings and resolution to the case are listed below. Findings: We can confirm our customer made a reservation to stay at *** for Arrival on July 13, 2020 and departure on July 16, 2020. At the time the reservation was booked the customer agreed to the following cancellation and change policy: The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. Our call centers have been working around the clock to keep up with customer requests, and we are truly sorry for any frustration this situation may have caused the customer. During a time where an unprecedented number of customers have travel that is impacted by COVID19 our teams are doing everything in their power to assist each customer in a timely manner. Our customer care team was able to obtain a partial refund for the reservation on July 13, 2020. As the customer booked with Expedia rewards, 32,749.00 points were returned to their account. Conclusion/Resolution: We would like to offer our apologies for any inconvenience this may have caused the customer. Unfortunately, as the hotel has billed for the first night of the reservation, we are unable to offer a refund for the remaining amount on the booking. Thank you for bringing this matter to our attention and allowing us a chance for resolution. Kind Regards, The Expedia Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
We booked an international trip airfare and some accommodations through Expedia. Due to Covid and all the travel restrictions our trip and flights were canceled. When I contacted Expedia about this they were able to get a refund issued for our airfare and I was told they would contact our accommodations on our behalf. When I did not hear back I contacted them via the chat function numerous times which I was told they were checking into it for us. This last time I contacted them they informed me that they had been trying to contact the property without success. Then later in the same conversation they told me that they could offer me a coupon to be used at the exact same international location within a year. There is an international pandemic going on and there are travel restrictions in place where we cannot even enter countries from the United States. It is unacceptable to expect someone to stay at the exact same location with in a year. I’m not sure it is good business policy to allow companies whom have a Revdex.com rating of a F To list their properties on Expedia. I was told that I could not chat with another person that they would give me the same information. When I asked for a phone number of someone I could speak to that request was ignored. We will no longer be using Expedia to book future travel.
August 9,
2020Revdex.comAlaska,
Oregon and Western WashingtonComplaint
DepartmentRe: Expedia
Case #: ***Dear Revdex.com:Thank you for
taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought, to our attention. Expedia is
disheartened the customer felt their concerns, were not resolved adequately by
our company prior to seeking further actions from you.Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***) regarding a refund. We understand
from Ms. complaint that she only received a voucher instead
of a refund for her hotel reservation. Our records indicate that on January 12, 2020, Ms. or an authorized user of the account booked a
refundable 6-night hotel reservation in *** Antwerp, Belarus, checking in on July 10, 2020 and checking
out on July 16, 2020. Cost of
reservation was $847.32, which was partially paid by $3.77 worth of Expedia Rewards
points.
At the time of completing her booking on our website, Ms. agreed to our Terms of Use, which expressly
provide: Additional terms and conditions will apply to your
reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions
carefully. In particular, if you have purchased an airfare, please ensure you
read the full terms and conditions of carriage issued by the airline or other
travel supplier, which can be found on the supplier’s website. You agree to
abide by the terms and conditions of purchase imposed by any supplier with whom
you elect to deal, including, but not limited to, payment of all amounts when
due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashion.Upon receipt of this complaint, we
investigated the issues which were brought to our attention. We can confirm
that on June 16, 2020, customer reached out to an Expedia chat agent to request
cancellation of the hotel reservation. Assisting agent documented that attempts
to contact the vendor/ property were unsuccessful.
After further review we can confirm that on June
30, 2020, customer reached out to another Expedia chat agent regarding her hotel
reservation cancellation request. Then assisting agent was also not successful
in contacting the hotel.
In addition, on July 4, 2020, customer reached out to an Expedia agent
to follow up on the hotel reservation cancellation request. Expedia chat agent
documented that there are still no updates at that time; however, agent confirmed
reservation is eligible for a voucher.
On July 9, 2020, the hotel reservation was cancelled by the customer online via Expedia's self -service tool.
The reservation was already subject to the hotel cancellation penalty at the
time of cancellation.
And on August 9, 2020, hotel reservation agent confirmed reservation was
not used and does not show as cancelled on their end. The hotel agent advised
that since reservation was not cancelled, cancellation policy applies. Per the
hotel reservation cancellation policy, “Cancellations
or changes made after 11:59 PM local hotel time, Wednesday, June 10, 2020 are
subject to a hotel fee equal to 100% of the total amount paid for the
reservation. If you fail to check-in for this reservation, or if you cancel or
change this reservation after check-in, you may incur penalty charges at the
discretion of the hotel of up to 100% of the booking value.”, which the
customer agreed to at the time of booking.
Please note
that Expedia serves as a third-party intermediary with travel providers such as
hotels, car rental agencies, and airlines, and is subject to the rules and
restrictions of those providers. We hope Ms. understand
that we must adhere to the rules and regulations of the air carrier, including
their cancellation and refund policies. Moreover, we are also bound by the property's
terms and conditions so we cannot process a refund for any booking where the
terms and conditions indicated no refunds would be permitted.Based on the
above, Expedia however is unable to honor Ms. Ms. refund request for the their hotel reservation. We recognize that a coupon may not be
what Ms. were
looking for but these are extraordinary circumstances that travel partners are
trying to work through.
Thank you for
allowing us the opportunity to address the issues that were brought to our
attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us. Sincerely,Aida ***Corporate
Correspondence Team
I had booked a trip to Seoul, South Korea for June of this year (2020). In May, South Korea had a 14 day mandatory quarantine for traveler's coming into the country due to COVID-19 and one of the flights was cancelled. I was given the option of a refund, but was told to contact the 3rd party who I had booked with (Expedia.com). On May 12th, I was told by an Expedia representative that I would be refunded for my trip, but that it may take 8 weeks to get the money. I checked on the refund status in late June and found that there was no refund pending. I attempted to contact Expedia with email which went unanswered. I have now sent a 3rd email trying to resolve the issue. As of July 7th, my money has still not been refunded.
August 11,
2020Revdex.comAlaska,
Oregon and Western WashingtonComplaint
DepartmentRe: Expedia
Case #: ***Dear Revdex.com:Thank you for
taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought, to our attention. Expedia is
disheartened the customer felt their concerns, were not resolved adequately by
our company prior to seeking further actions from you.Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***) regarding a
refund. We understand
from Mr.’s complaint that his flights were cancelled, and he
is requesting a full refund for his booking. Our records indicate that on December 17,2019, Mr. or an authorized user of the account booked a
roundtrip ticket online via Expedia.com, departing on June 1, 2020, from Boise, ID, travelling to Seoul, South Korea with a stop
in Los Angeles, CA via *** Air and returning on June 22, 2020,
with a layover in Seattle, WA. Mr. also purchased a Flight Protection Plan. The total cost of the booking is $1,944.68.
At the time
of completing her booking on our website, Mr. agreed to
our Terms of Use, which expressly provide: Additional terms and conditions will apply to your
reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions
carefully. In particular, if you have purchased an airfare, please ensure you
read the full terms and conditions of carriage issued by the airline or other
travel supplier, which can be found on the supplier’s website. You agree to
abide by the terms and conditions of purchase imposed by any supplier with whom
you elect to deal, including, but not limited to, payment of all amounts when
due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashion.Upon receipt of this complaint, we
investigated the issues which were brought to our attention. We can confirm
that on May 12, 2020, Mr. was advised via
email that his flights were cancelled due to an airline initiated schedule
change. The email provided customer with an option to take different flights or
get a refund. On the same day, the customer reached out to an Expedia chat
agent regarding his booking. The chat agent documented that customer agreed
with the cancellation since the ticket is eligible for a refund.
After further review we can confirm that on August
11, 2020, refund has been initiated, based on the remarks added by an Expedia
ticketing agent on the flight record.
For flights, most
refunds are issued within 12 weeks. Some refunds could take a bit longer,
depending on the airline. However, the premium for the Flight Protection
Plan remains non-refundable. Insurance is effective from the date of trip
purchase, it is not considered unused and therefore remains non-refundable.
Please note
that Expedia serves as a third-party intermediary with travel providers such as
hotels, car rental agencies, and airlines, and is subject to the rules and
restrictions of those providers. *** Air was the operating carrier and
merchant of record (the entity that received the funds and the company that
charged the credit card) on this itinerary. We hope Mr. understand that we must adhere to the rules and
regulations of the air carrier, including their cancellation and refund
policies.Based on the
above, the refund for Mr.’s ticket has been initiated
and will be credit to the original form of payment once completed. Expedia,
however, is unable to honor Mr.’s refund
request for the insurance premium. Thank you for allowing us the opportunity to
address the issues that were brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Aida R ***Corporate
Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me, despite the horrific grammatical errors. I will make my credit card company aware that they may stop the process of my dispute through them and should expect the money back in the account within 12 weeks.
Sincerely
I bought a non-refundable rate for a hotel in Greece for a summer trip this year. I was planning a Europe trip throughout July 2020. On January 7 2020 I paid Expedia $806.07 to stay at a hotel on July 20 to July 23. Later on, our flights to Europe were canceled and coronavirus took over. We canceled everything on our trip accordingly so we didn't spread the disease. Every company was accomodating except for Expedia.
I tried to get a refund or voucher for 3 months and didn't get a hold of them until a month ago due to their policies. Now it took them 3 weeks to finally come back with a "solution". They offered a coupon good through the 2021 season to Greece.
First, I made it known I was headed back to graduate school and can't travel until 2022. Second, I made it known that Dr F and many companies don't believe a vaccine will happen until Summer 2021. That leaves maybe 2 months of the season to even have a chance to use their "coupon".
I would call these unforeseen circumstances that I can't control. I tried to be accomodating with them, but at this point, they are just taking my money and not helping at all.
Dear Revdex.com,It has been my pleasure to assist with case ***. Our findings and resolution to the case are listed below.Findings:I can confirm that this reservation was created on January 07, 2020 via the website for arrival on July 20, 2020 through and departure on July 23, 2020.. At the time of booking, the customer agreed to the following cancellation policy:The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.Customer care was contacted on July 03, 2020 in regards to obtaining a refund for the reservation. Customer care immediately contacted the property to request a full refund of the booking. Unfortunately, the hotel did not agree to a refund. The *** did allow for a voucher to be issued directly from them to the customer to be used through the 2021 season. In order for the voucher to be issued the reservation must be active in the system. On July 15, 2020 the booking was cancelled with the note that the customer did win a dispute through the chargeback process. Resolution:We would like to offer our apologies for any inconvenience the customer may have experienced while trying to reach a resolution.We’ve worked incredibly hard to push our partners to provide travelers with as much flexibility as possible due to COVID-19, particularly for bookings that are ordinarily non-refundable.We recognize that a voucher may not be what you were looking for but know that these are extraordinary circumstances that travel partners are trying to work through. We are still bound by the property's terms and conditions and this is the only option that they're providing at this time.Since the customer did receive a refund via the chargeback process of $806.07 USD the booking has been cancelled and no further action is required on our side. Thank you for bringing this matter to our attention and allowing us a chance for resolution.Kind regards,The Expedia Team
We feel compelled to complain to the Revdex.com after spending many frustrating hours over the past 3 months trying to obtain a refund from Expedia for a cancelled flight to no avail. We are entitled to this refund as the airline (*** cancelled the flight on April 8, 2020 yet Expedia has failed to credit us the $3,219.86 we paid for our family’s 5 tickets.
We demand action and an immediate refund from Expedia
This is in reference to Expedia itinerary ***, round trip for 5 passengers from Boston to London on April 18 -23 on ***, confirmation code ***. The flight was cancelled on April 8 as a result of Covid 19.
August 10, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.Expedia is responding to the consumer complaint from Mr. ***’s (Revdex.com case number ***) regarding his flight reservation. We understand the customer is requesting a refund with ***.We understand that Mr. is seeking a refund for a reservation that *** cancelled due to the COVID-19 pandemic. Upon receiving this complaint, we have researched this matter and found that the five purchased tickets are currently in a pending distribution status since June 30, 2020. A representative from *** has advised that it could take up to an additional 30 days before the refund is reflected on Mr.’s bank statement. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Monica ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: Expedia's response mentions an additional 30 days for *** to process our refund. The date when this period expires is not clear. It has already been more than 30 days since June 30.
Sincerely
Complaint DepartmentRE: Expedia Case # (***)Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mr. *** (Revdex.com case number ***). We regret to hear Mr. did not accept our response.
We have reviewed the new information Mr. provided to further address his concerns.
As Expedia is not the merchant of record, which means Expedia did not charge you for the flight we can not provide the refund. The refund is at the discretion of the airline.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We hope you understand we must follow the terms and conditions as dictated by the vendors. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,Monica ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: Although we realize that Expedia did not issue the tickets and is not directly responsible for the refund, we feel that Expedia has done a very poor job of advocating for us as longstanding customers. They are acting as if they have no responsibility to make sure that the companies they use and promote treat customers fairly. For this reason we will never again use Expedia and will discourage others from doing so as well.
Sincerely
I booked a trip to Cancun through Expedia from March 15th-19, 2020. Unfortunately due to the Coronavirus pandemic, I was not able to attend the trip and had to cancel. When attempting to cancel this trip I spent HOURS and HOURS on the phone for weeks trying to get through to Expedia's customer service. These attempts were failed due to the call randomly dropping, or getting the prompt to "please call back later and try again." During this time, I also attempted to call the hotel but the hotel closed its doors due to the Coronavirus pandemic. I finally was able to get ahold of Expedia, but they denied my request due to "too much time had passed." The only reason time had passed is because Expedia's customer service was not prepared for the high volume of calls, which is not my fault, but rather the companies lack of competence and diligence to provide their customers with the service they deserve.
August 10, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding his flight reservation. We understand the customer is requesting a refund of his package.
Our records indicate the March 11, 2020 - The customer, or an authorized user of the Expedia account, a package for one passengers with an Expedia agent, under itinerary ***. The booking included a One Way Fare with *** Airlines from Dallas, TX, to Cancun, Quintana Roo, departing on March 15, 2020 and a refundable Room, Luxury Junior Suite, at *** Cancun Resort & Spa Adults Only - All Inclusive, for March 15-March 19, 2020.
Upon review, on March 15, 2020 the customer called Expedia to cancel the reservation due to COVID-19. The agent called hotel but no answer, agent advised will need to assign to offline to contact hotel, customer agreed. An email was sent to customer to advise contacted hotel and refund request was denied.
Upon further review, on June 2, 2020 Mr. contacted us via chat, agent advised hotel not available and will submit request for a refund however not guaranteed, Mr. understood. Also on June 2, 2020 Mr. contacted us via chat to request refund again. The agent advised Mr. that hotel has denied refund request twice. The agent advised Mr. we can try again however up to the hotel, Mr. understood.
Please be advised Mr. never cancelled his package using self-service. Mr. book a low cost carrier and therefore any cancellation request have to be done directly with the airlines, and based on the airline’s policy and the flight’s fare rules, we are unable to honor the customer’s request for a refund or FTC with *** Airlines.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We hope you understand we must follow the terms and conditions as dictated by the vendors. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,Monica WCorporate Correspondence Team
Complaint: ***
I am rejecting this response because: Several friends that booked this same trip through Expedia received refunds. This is not normal circumstances. I could not get ahold of Expedia for months due to their lack of customer service competency. Expedia itself could not even get ahold of the hotel, but yet expected me to try to reach out to the hotel. Furthermore, I'm not worried about a refund from *** Airlines. In fact, when contacting their customer service, I received a full refund credit for my flight, no questions asked, due to the worldwide COVID pandemic. This is a standard of service Expedia should uphold as well.
Sincerely
I had booked two hotel rooms through expedia.com. In march I received an email that stated that if cancelations need to occur due to COVID that we would receive a refund even on rooms deemed non-refundable. When my event was canceled I canceled my hotel rooms because we would not be traveling (my room date was 4/10/2020). When I called to ask when I would be receiving my refund they informed me because I cancelled "too early" I could not receive a refund. After talking to multiple people I was finally told I would get a "coupon" to reuse those rooms on a different date. I was told it would take 30 days. After 2 months I chatted using their website and was told to give them another 30 days. It has now been a total for 4 months since I was told it would be 30 days. I feel like I am being stolen from. I do not want to use this site I would like a refund instead.
Dear Revdex.com,It has been my pleasure to assist with Case #***. Our findings and resolution to the case are listed below.Findings:I can confirm that this reservation was created on March 09, 2020 via Expedia's website for arrival on April 10, 2020 and departure on April 11, 2020. At the time of booking, the customer agreed to the following cancellation policy:The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.Customer care was contacted on April 13, 2020 in regards to obtaining either a voucher or a full refund of the reservation. Customer care was able to confirm the reservation was eligible for a voucher. While our customer service agents are working as fast as they can to manage all requests and we have redeployed team members from other parts of the business to assist, we acknowledge the experience has been less than ideal and understand the impact this has had on our travelers.Conclusion/Resolution:We would like to offer our apologies for any inconvenience this may have caused the customer.After further review of the customer's request, we have issued a refund in the amount of $329.92 USD. The refund was processed and shows posted to the customer's band on August 11, 2020. If the customer has any questions regarding the refund they should contact their financial institution. Thank you for bringing this matter to our attention and allowing us a chance for resolution.Kind regards,The Expedia Team
We purchased a trip to Florida through Expedia. This trip included a rental car but not flights. The trip was for the last week of March and into April. We purchased the insurance waiver in case we needed to cancel “for any reason.” Needless to say Carona happened and we have tried repeatedly to contact Expedia. There is no way to talk to someone by phone. If there is, it’s top secret. I was able to reach them via twitter but they say they refuse to do anything because we have disputed the charge ($1300) with our credit card and because we did they refuse to do anything. We have repeatedly brought up the insurance but they don’t care. Our credit card (Chase) is also not helping despite several phone calls, faxes, and complaints filed. We have provided Chase with proof of the insurance that clearly states we can cancel anytime for any reason. So we did because at the time Florida shut down the beaches. We literally could not go. While Chase continues to work on this, it’s been several months and no one seems to care. We know COVID has caused chaos but we bought the insurance. This should not be an issue. We know the resort returned 100% of the money to Expedia. We have correspondences from the manager at the *** resort on *** that assure us that at this point Expedia is simply keeping our money and refuses to refund it. We need help. I’ve had a good experience with Revdex.com before so I’m counting on you again. Thanks. ??
August 7, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a vacation package.Our records show on January 23, 2020, Mr. or an authorized Expedia account user self-booked a package reservation on Expedia’s website under itinerary ***. Travel was with *** Airlines, traveling from Columbus, OH to Fort Myers, FL departing on March 27, 2020 and returning on April 3, 2020. The package included a car rental and vacation waiver with hotel stay at *** Resort, Captiva, FL for a check in on March 27, 2020 and a check out on April 3, 2020, for a total of $5,496.66. We understand Mr. is requesting that Expedia refund the package based on the vacation waiver plan, although he filed a dispute with his financial institution. On March 24, 2020, Mr. used our website services to cancel which initiated two refunds for both the car rental and hotel accommodation. However, Mr. chose to file a dispute which disabled both refunds totaling $3027.84.On April 8, 2020, Mr. contacted Expedia to request a refund due to travel restrictions. In addition, Mr. stated he filed a dispute with his financial institution that’s open and ongoing. We then advised Mr. that he must communicate with the financial institution for their final determination in regards to his refund request.The record shows on July 24, 2020, Mr. contacted Expedia to request a refund for the entire package reservation. We informed the customer that he will need to discuss his open dispute case against Expedia with his financial institution. In most cases when consumers dispute a charge their credit card company will remove the amount disputed from the customer’s statement pending a final decision. This means a customer will not be held financially liable while the case is (open/unresolved). Ultimately a reservation can be cancelled during the investigation between a merchant/financial institution. We do attempt to resolve a dispute with a consumer by phone prior to any cancellations should the reservation still be active. The total of $991.12, charged for the *** flight is non-refundable, and due to the selection of this low cost carrier we do not have access to any possible flex policy in relation to a voluntary cancellation. Regrettably, when a change is required or a cancellation occurs we advised our customers to contact *** Airlines directly. (This information is disclosed during the customers booking session).We understand that Mr. is seeking a full refund instead of the applied penalties and a possible future travel credit with *** Airlines: See the following vacation waiver terms disclosed to Mr. on January 23, 2020:Redeem and refund instructions?To redeem travel credits you've received in connection with the Vacation Waiver, you must contact Customer Service. You'll also receive a refund for any change or cancellation fees imposed by the travel provider when you redeem your credits. This refund will be paid to the form of payment used to pay the initial fees.When you redeem those airline travel credits through Customer Service the airline will apply a change or cancellation fee in accordance with its redemption policy.We will refund you an amount equal to the change or cancellation fee charged by the airline at the time of redemption. You will then be charged the full price of a new ticket on that airline, less the amount of any travel credits remaining in your account.Moreover, Mr. agreed to Expedia’s Terms of Use, which expressly states:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines. We are subject to the rules and restrictions of our providers. *** Airlines is (the entity that charged the customer’s credit card). We cannot provide an (airfare) refund and we must adhere to the airline’s policy. Once Mr. Humenay’s dispute is finalized/closed, he may attach a copy of his financial dispute letter. This must show the status, and all the financials under what was disputed verses the issued amount done by his financial institution. This is for Expedia’s review prior to determining if Mr. can use the vacation wavier against the following cancellation policy,Cancellations or changes made after 6:00 PM local hotel time, Friday, March 20, 2020 are subject to a hotel fee equal to 2 night(s) plus taxes and fees. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value.Hotel Cancel Fee: subject to a hotel fee equal to 2 night(s) plus taxes and fees. Due to the information provided above Expedia is unable to honor Mr. refund request. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Melanie ***Corporate Correspondence Team
Booked a flight itinerary with 3 flights for March 2020. Took the first 2 flights without incident. The last leg of the itinerary was cancelled by the airline without prior notice. As the airline had cancelled the routing indefinitely, and as I had to fly that day, I had to buy a one-way ticket on another airline to my destination.
I attempted without success to contact Expedia customer service for 2 months. I made contact with the airline office, but the response was always "you booked through Expedia, so you have to go through Expedia for the refund". I finally got through to Expedia customer service in early June. I was told they would contact the airline to get the refund processed. I was told I would receive a follow up email, however no email or any other contact from Expedia resulted. In early July, I contacted Expedia again, only to be told they had no control over my ticket and could not access my ticket details. Expedia is attempting to absolve itself of any responsibility for my ticket even though I am owed a refund for the last leg of my itinerary.
August 7, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.Expedia is responding to a consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation.Our records show on February 12, 2020, Mr., or an authorized user of the Expedia account, self-booked a round trip flight reservation for two traveler, under itinerary ***. Travel was aboard *** Airways, from Mumbai, India to Bangkok, Thailand, departing on March 7, 2020 to March 10, 2020. The customer is seeking compensation from Expedia due airline schedule change that occurred during transit.On March 10, 2020, Mr. contacted Expedia inquiring about changing his reservation. We informed Mr. that there is no fare difference to alter his reservation at that time. Therefore, we issued tickets to account for the changes made on the return flight. On June 10, 2020, Mr. stated *** Airways initiated an airline schedule change and cancelled one leg of Mr.s’ flight. However, we couldn’t verify this statement since the record was showing (exchanged). Additionally, Expedia is not the merchant of record (the entity that charged the customers credit card) for this itinerary. Regrettably, due to the effects of the Coronavirus pandemic, the airline was non-operational until June 30, 2020. On July 7, 2020, Mr. contacted Expedia inquiring about his refund due to the cancelled flight segment. We contacted *** Airways on Mr.s’ behalf for the compensation request. However, the airline did not respond in regards to our request. We then advised Mr. to contact *** Airways to determine if they will authorize a refund directly to him, due to the schedule change. Expedia is a third-party intermediary with travel providers such as hotels, car rentals, and airlines. We must adhere to the policies dictated by our suppliers. Any credit, refund or change is at the discretion of the travel provider which is *** Airways.
On August 7, 2020, we contacted *** Airways to request a refund on the travelers’ behalf, but it is up to *** Airways to approve and process. We will send the account holder of the above itinerary an email notification when *** Airways responds, with their findings. Due to the information provided above Expedia is unable to honor Mr.s’ request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Melanie ACorporate Correspondence Team
Complaint: ***
I am rejecting this response because:
The response from Expedia is inaccurate regarding several details, and in my opinion constitutes attempted fraud on their part.
The ticket I booked was a multi-leg trip with 3 flights (BOM-PNH,
PNH-BKK, BKK-BOM), not a round trip from BOM - BKK as Expedia states.
Check the attached itinerary noted "pre-cancellation". In what I'm sure
is no coincidence, Expedia emailed me an updated itinerary with the
cancelled leg (BKK-BOM) completely omitted, before submitting their Revdex.com
response. Is Expedia really pretending the cancelled leg of my
itinerary never existed?
The facts in this case are that my
*** Airways flight from BKK-BOM (final leg on my itinerary) was
cancelled by the airline (the airline suspended this routing
indefinitely due to the pandemic). As Expedia is the issuing agency,
the airline has repeatedly referred me back to Expedia for the refund
for this leg of the itinerary (see ***email attachment). This is
consistent with my past experiences when booking via agency. Expedia is
refusing to acknowledge my right as a consumer to a refund for the
cancelled leg of my itinerary, which I estimate to be USD $300 out of
the total fare of USD $1047.I would like assistance from the Revdex.com to procure the refund that I am owed with immediate effect.
Sincerely,
***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com