Expedia.com

We booked a *** through Expedia. A pool is very clearly advertised, after booking we learn the pool is closed, both are refusing refund, Expedia customer service won’t even discus it, *** stated their contract with Expedia doesn’t give refunds

I booked a hotel room for my anniversary which was on June 20th. Expedia withdrew the funds on 6/16/20 from my account to purchase the hotel room. The funds came out IMMEDIATELY. I had the option to cancel the room up until 11:59 PM on the 19th of June to receive a full refund. I canceled the room at 9:27 PM on the 19th which would mean I would get a full refund. I have waited patiently for a week for the refund and have not heard anything. I called Expedia to check on the status and the representative asked me why did I cancel my reservation. I felt that was inappropriate because it was canceled PRIOR to the deadline. My wife became ill and is still ill so that made me upset that he asked. He also advised that it will take 30 days to receive a refund. I asked to speak to a supervisor and Marie came to the phone and mirrored everything he said initially.

I booked an international flight through Expedia on January 19, 2020 traveling from Boston, MA to Entebbe, Uganda. My travel dates were: July 6, 2020-July 27, 2020. The total cost of my trip was : $3,708.75. My itinerary number is:***
I received multiple emails from the Airline Carrier *** on June 12, 2020, June 14, 2020 and June 15, 2020 stating my flight was canceled due to operational reasons. I spoke to a customer rep on June 17, 2020 who said I will receive a refund and they are just processing it.
I called expedia on June 26, 2020 to check on the status of my refund and the customer service rep said I would not receive a refund. I would like my refund promptly, I did not cancel the trip and expedia should honor this request.

When I booked my hotel reservation for The *** Hotel in Laguna Hills, California on Expedia, the reservation listed Pay Now $0.00. Per that information, I placed my credit on file. Within minutes, I was charged for the reservation. My bank could not remove the authorization. The hotel said that they did not charge me and advised me to call the bank. And Expedia did not offer any solutions or compensation. I am forced to wait 4-7 business days due to their misleading information and unethical procedures.

Bought a round trip ticket last year (Itinerary ***). The flight was from Jan20 to APR20 but because of flight cancellations because of COVID19, we extended the return from APR to JUL. Received confirmation on 20APR and paid the fee of $110.00. Because Expedia's ticketing office did not purchase the ticket, although I received conformation. So, I was thinking all a long that I was good. I checked the Expedia site on 25JUN and saw that I have no active flights. I checked the airlines and there is no flight that the confirmation had said. I spent 20 minutes talking to customer service, 1 tier 2 manager and 4 hours on hold with being disconnected 3 times with only 1 call back. The problem was not resolved on 25JUN. I called on 26JUN to pick up where I had left off. So far I have been on hold for over 2 hours and 30 minutes to talk to a second line manager which won't be able to help because I was sent to a cooperate manager on 25JUN which is when the last call dropped. They take your number as they say "In case the call gets dropped" we will call you back. No manager had called back.

Booked an international flight with expedia back on 9/5/19 for travel dates 0f 4/10-4/20/20 and they were cancelled due to covid. I have been asking for a refund since april and they keep refusing only offering me a flight credit that is ONLY valid with *** until december 2020. I do not want a credit, I should be able to get a full refund. My payment was made through expedia and I had flights on multiple airlines (including American Airlines as well) with this trip so I am not sure why they would only offer credit with just ***. I have been told over email and calls numerous times that the airline refuses to refund me and even though the DOT has required by law to issue refunds due to COVID they will not refund my tickets. I paid for trip insurance on these tickets and they do not cover a pandemic. Total cost for our flights was $3837.42

I use Expedia for all bookings and have over 10 years. On 6/10/20 I booked a flight and hotel from BNA to Washington D.C through Expedia for 6/11/20-6/13/20. Get to the hotel check in they could not find my booking. The *** ended up asking for my debit hard for incidentals of 75.00. I get back home check my bank account and $162.10 came out a second time which I paid Expedia $628.78 on 6/10/20 when I booked 2 flights and a hotel at ***. I called the hotel they said that *** credit card declined so they had to charge me. THIS IS BAD BUSINESS!!!! What if I didn't have any money in my account after paying Expedia and when the hotel attempted to charge me the credit declined and I would have been stuck in DC with NO ROOM! What if the airline said the card declined as well I would have missed my flight and been stuck at the airport!!! this could have bee even worse than it was. Getting back home I had bills coming out on auto pay, what if something like my mortgage declined due to this error with Expedia? All Expedia did was transfer me to 6 different people within 30 minutes or so before the last person Oscar says he called the hotels and give it 30 days for my money to be refunded for the double charge. No one was even trying to help me! They were playing with my time and money and I was at work. I used Expedia for my Mexico trip last year what if my out of the country trip experienced this issue? This would have completely messed up my birthday trip! This has been a horrible experience and no one could even apologize or offer me any of my money back or a hotel credit or points for my next travel. I need something done for all of my inconvenience with Expedia. I didn't ask for the $628.76back but something for my inconvenience and bad customer service. They do not care how they treat their paying customers! They also need to make sure when a customer pays them that they pay the airline and hotels!!! They need to give refund, reward points for next trip or credit for my next booking with the. Something needs to be done.

Good afternoon. On 2/21/20, my husband and I booked a roundtrip flight from Newark, NJ to Lisbon, Portugal through Expedia.com (itinerary number ***). The cost of the trip was $693.95 per person for a total of $1,387.90.
Yesterday, 6/25/20 I received an email from Expedia advising that the airline (***) had cancelled our tickets. I immediately called the airline to find out what happened, since our son was also on that flight and I hadn't received any information on him. *** informed me that the flights had indeed been cancelled, but that the flight was still on and *** was not the one to issue the cancellation. The agent I spoke with advised me to call Expedia immediately to find out what happened. I called Expedia and the agent I spoke with advised me that the flight had been cancelled by someone on their side, stated it was an error and that he was going to try and get me back on the same flight since my son was also on it. The agent tried to use the *** reservation code ***, but was not able to because the code was "corrupted" and the computer wouldn't allow him to use it. My only option was to make a new reservation online if we wanted to get on that flight.
I did as I was told, went online and made a new reservation, paying $2,445.20 for myself and my husband, with $1,057.30 difference for the original ticket. Expedia did not offer any form of refund, when they were the ones who made the mistake, I had already paid for my tickets back in February, and had to pay almost double for two new ones. I got in touch with my credit card company and they told me that they will definitely dispute the original ticket which was cancelled for the amount of $1,387.90, but I'm still $1,057.30 short for the extra amount I had to pay for the tickets I purchased yesterday.
I'm asking for your help in having Expedia refund my money. They made the mistake and they should affront their responsibility. I should't have to pay over a thousand dollars for something that was 100% not my fault. I was not given any instructions on how to complain, no one to turn to, nothing. Please help me resolve this as soon as possible. Thank you.

I booked a flight from St. Louis to Belfast, Northern Ireland in January 2020. Expedia.com/*** cancelled the flight and emailed me on May 27, 2020 to notify me of the cancellation due to COVID-19. I then received a notification from Expedia.com today (June 26, 2020) saying that I needed to contact them to take care of my account and to "cancel" my upcoming flight scheduled on (July 1, 2020). I contacted Expedia.com on (June 26, 2020) and spoke with Janine. I explained to her that I had received an email from them on May 27, 2020 explaining my flight had been cancelled due to COVID-19, and I did not need to contact them back. I also requested a full refund of the flight, taxes/fees, booking fee, and flight protection plan I purchased. Janine then asked to confirm my telephone number so that she could call me back if my call was dropped, because we had already been on the phone for almost an hour. She explained that she was putting me on hold while she discussed my account with her senior department. I was on hold for 5 minutes when my call was dropped. I waited 4 hours for her to return my call, but she never did. I contacted Expedia.com again and spoke with Sachin, who had to start the process all over again with "reviewing my account", dropping my call (4-5 times) and placing me on hold for several extended periods of time as he "reviewed my account." After almost 2 hours trying to work through the refund process again with Sachin, he informed me he was unable to authorize or process my refund. He explained that he would have to send an email to the airline (***) to submit my request for a refund. When I asked to speak to his senior department, I was placed on hold for another extended period of time, no one ever picked up the phone, and finally the call was dropped. I tried to contact *** directly but was unable to speak with anyone due to COVID-19 and their shortage of employees answering their telephones. I did NOT cancel this flight, even though I did purchase flight protection to protect myself from this very thing. This flight was cancelled by Expedia.com/***, who are now making it very difficult for me to be refunded for the amount I submitted for travelling to Northern Ireland. My mother was also travelling with me on the same day, so I was trying to process her refund as well.

Due to the Covid-19 Expedia cancel my trip they keep the money of the tickets, now I need a ticket they refuse to do the one I need.
They want to keep using the same reservation number, and when they issue the ticket is cancelled, And if they apply my credit they book the expensive rate in order to charge me more, when in the web site of the airline the less expensive is available, the reservation is *** there are 3 tickets worth $216.60 after been 7 hours over the phone and not solving anything I want my money.

Literally the worst customer service experience. We called to cancel our booking. We Capone to rep to have it canceled. Come to find out weeks later the rep never canceled! Every single representative I spoke to disconnected and never offered a call back. During this pandemic you would think they would care about the safety of their customers. Absolutely disgusting how you treat your customers. I am mortified and feel taken advantage of. We booked back in March 2020. And still dealing with this....

Hello
I completed a reservation on expedia.com for a 2 night stay at *** Resort for July 1, 2020-July 3, 2020 on June 15, 2020. I chose the option to pay at the hotel with the understanding that the hotel will charge me a one night stay of $101.22 on my credit card. On June 25th, 2020, I received an email from expedia that the hotel had sent me a message through their website. in this email it explained that they were no longer accepting reservations for July 1st. They will open on July 2nd and they have moved my arrival date to July 2, 2020 and leaving July 3, 2020. I contacted the hotel *** resort immediately and the receptionist was very rude to me and told me that this was not her problem and that I needed to contact expedia. She refused to give me her name and hung up the phone. I than called expedia and explained what had just occurred. The man transfer me 3 times and finally a gentleman told me that he would be emailing someone and to keep an eye out on my personal email that I would have an updated confirmation by the end of the day. The day ended and I did not receive the email so I contacted expedia this morning on June 26, 2020 at 9:30 am. I was transferred to 3 different people where the line got disconnected after 45 minuets of being on the phone. I had no way of reaching that person again so I had to explain this from the beginning to another representative. This occurred several times over the course of 5 hours. I spoke directly with the managers in the reservations department at about 2:30 pm. She told told me after an hour of being on hold that the hotel will accommodate me to stay for 2 nights being that I arrive on July 2nd 2020 and leave July 4th, 2020 however I needed to now pay $667.00. My original price for 2 nights was only $213.00. I explained to her that this was not my fault the hotel had to move my reservation and that my original price should be honored. They already charged my credit card for a deposit and I just wanted to be able to stay for 2 nights. She told me to try again tomorrow that sometimes different days hold different rates however I expressed my concern to her that it would not be any different. that this price was more than double what I made an agreement to pay on. Based off their website they are fully booked and I cannot even book through another party. I followed all rules and rights when I placed this agreement with the hotel and it is only right that they honor their price. Right after the lady told me to call again tomorrow and I told her to please transfer me to her boss, the line was disconnected again. I spent half the day on the phone trying to be treated with respect and have their agreement honored. If I had canceled I would be held to my agreement. However this is their responsibility. I have now had to book a completely different hotel with no answer on when my deposit will even be refunded back to my credit card! Please help me.

Buyer beware!!!! I have used Expedia in the past and never had to cancel a trip or attempt to receive customer support. I had a trip to Europe planned for this summer and due to COVID closures and the travel ban I am not allowed to go. To start, I attempted to resolve things on my own through their website. They have not added any new features or accommodations to allow customers to navigate the need to cancel or reschedule a trip due to COVID. So I called in to try and receive customer support. What a horrible experience!!! To start they canceled my flight and sent me an email several months ago that I would receive an airline credit for when I want to rebook, but there is no proof of this credit on my online account and I never received an email stating what my credit is and proof of this credit. The individual I spoke with said that he would be able to just get me a refund since the airline/Expedia made the cancellation and told me I would receive an email shortly with confirmation. That email never came. So I had to call customer support again. The first person I spoke with was extremely rude and talked down to me. He said that I should know that I need no proof of a credit and said that I just didn't know how credit worked but that he had sufficiently explained it so that I could understand. I explained that I understand how credit works but my online profile has a page labeled "Coupons and Credits" and I have two coupons but the credit he spoke of does not show there. I asked that I just receive an email confirming the amount that I have for credit as proof for when I call to reschedule. He began yelling at me and told me I just don't know how credit works and that he can't send me anything showing my credit and that I just need to call them later and the credit will still show on their end. He said that credit doesn't show for the customer it is just for him. I then asked why Expedia would have a page for credits if they do not allow the customer to see them and he had no response to that. After being yelled at and talked down to and been refused proof of the credit I asked to speak to a different customer support agent since we were not being successful in our resolution. He responded by saying "yes, lots of people who call in hope to talk to a different person so they can get what they want and get a different answer". I explained again that all I wanted was confirmation of the credit he says that I have and yes I would like to speak with someone who is willing to show me I have credit and provide me a way to see what credit I have. I then waited on hold for another hour to try and get this resolved. It is still not resolved.
I also had booked another hotel stay through Expedia for this same trip and purchased the travel insurance Expedia offered at checkout. It is a total scam!! The travel insurance is not even through Expedia and Expedia refused to provide a refund even though the country is not allowing entry. They told me if I want a refund I have to try and contact the third party company that the travel insurance is actually through. So I now get to sit on hold with another company to try and get my refund after paying Expedia extra for travel insurance that is not even through them.
I am disgusted that this company can still operate in the United States. The pandemic has allowed me to see their true colors and I will never purchase anything through Expedia again. I am not sure how they received an A+ through Revdex.com and this status should be reviewed and changed. This company is not at all reputable!!!

Awful. My wife and I didn’t make it to our flight because the company never actually ticketed our booking. We got to the airport with the booking confirmation and confirmed itinerary and the airline told us that there were no tickets in their system since Expedia didn’t actually purchase them on their end.
I called them right away, spent 5 hours on the phone with 3 of them on hold with different representatives since they don't bother to give you a call back. They acknowledged the problem and that it was their fault but that's about it. They weren’t able to fix the mistake or book another ticket because they didn’t want to cover the price difference at first and almost made us to do that. Once I pressed harder they agreed to cover another flight but it was too late since those were sold out already. Had to cancel the entire trip since we had just few days available for it. Our hotel charged us a cancellation fee and car rental service did the same, we paid for Uber to and back from the airport, who will cover the expenses!? They didn’t even try to compensate for anything! We had to constantly call them asking for managers who didn’t want to talk to us to get to any sort of resolution. I would not expect that kind of customer service from such a big company! Will not recommend them and not going to use their services anymore.

If I could leave negative stars I would. I booked a trip in May to Jamaica and obviously we didn't go. When the hotel notified me that they were cancelling my reservation due to COVID I tried to contact expedia to cancel the remainder of my itinerary (flights, airport shuttle). Every time I called and gave the automated machine my itinerary number it told me that because my trip wasn't within 72 hours they were not going to help me, this was in March and the trip was at the end of May. After several failed attempts over several weeks to get a hold of them I called my credit card company and started a dispute. The credit card refunded my money and I thought that was the end of it. Well I was wrong, about a week ago I looked at my card statement and expedia had disputed my dispute and charged my card the full amount again. After 3+ hours on the phone with expedia I thought everything was figured out. Well I received the refund for the hotel and shuttle but not for the flights so I have contacted them 5 more times and no one can give me a straight answer. This is rediculous.

I purchased flight ticket through Expedia.com. My flight got cancel due Covid-19. never got email from Expedia or *** Airlines got cancel. I called Expedia 1 week before the flight, they said they gonna credit my Ticket by using the flight before March 2021. At the moment I don’t think I use the credit, so I called my credit card (Discover Card ) ti dispute the ticket. However unfortunately my credit card can’t help ( they did gave me temporary credit but the investigation not enough evidence so my credit card cancel the dispute ). On June 16 Expedia sent me email showing I can use my credit on my ticket so on June 21 I called Expedia planning use my credit by booking another ticket for next year but they said I can’t use the ticket because the ticket was refund. I kinda confused because I never get any email from them saying the ticket was refund. I talk to Mr *** ( the supervisor ) he said he will send me email by 48 hours saying the ticket will refund. 3 days past and I still never get the email, try call them back but I have to wait for 2 / 3 hours and got disconnected. Try email and text them still never get answer. I also email *** Airlines, they said I have contact Expedia. I feel Expedia liar to me and committed a fraud by holding my money. I’m not the person who cancel the flight, *** Airlines the one cancel the flight. I also have insurance but Covid 19 it’s not cover by insurance. It’s so frustrated and hopeless. I was wondering where’s is my money ? And why I can’t use the credit or get the refund.

Hi

I have booked my flight via expedia, and my flight was cancelled due to Covid-19 locked down.
When I contacted the airline while re-booking my flight they told me to contact Expedia as they are the party while booking my ticket.

I have booked the fresh ticket without any adjustment as Expedia need to connect with airlines for the initial flight refund, and the airline sent me an email as well.
So I have contacted the Expedia and they told me that my refund initiated successfully.

When after a week I have connected again to expedia to check the refund amount, they told me they lied to me and there is no refund and I have to contact airlines again.

Please resolve this issue as airlines saying they can't do anything as ticket booked via agent.

Due to an event cancelled due to COVID-19, I cancelled a hotel reservation that was booked a few months out. Upon cancellation, Expedia extended an offer to give me 115% of my refund, if I were to accept a voucher to apply toward a future booking on Expedia. Normally I would just receive a credit card refund, but I chose this promo, and read the terms. The terms state that the amount does not expire. It also states that the Base Value is due back to the customer (minus the promo amount of 15%) in the event of cancellation of a reservation after using the voucher. I used my voucher this week to book a hotel, but then realized that I needed to book a different hotel, so I cancelled the reservation. However, I did not receive the refund for the Base Value of the voucher, and when I called, their customer service rep overseas tells me that I will NOT get my refund, since the funds are a one time use ‘Coupon’. I explained that it is not a coupon, but a promo that was offered to me to keep my funds in my Expedia account, with the 15% promo amount. I told them that I understand if I lose that 15% bonus, but that my actual money spent is to be refunded. They adamantly refuse to do so, and keep calling the full amount a ‘coupon’, which it is not. At this point, they owe me $617.64 of my own money. The voucher was for $710 with the COVID promo. Here is an exact cut and paste of their terms:

The voucher cannot be used for any booking previously made. It will be deemed fully redeemed once a qualifying booking has been made. If your booking amount is less than the voucher amount, you will receive the balance in the form of another voucher. The voucher may not be re-used, even in the event that you change or cancel your booking. If you change or cancel a booking you made with the voucher, any balance will be remitted to you in the form of another voucher. Where cash refunds of unused portions of the voucher are required by law, refunds will be limited to the Base Value only, but not any remaining Promotional Value. The Base Value of the voucher will be deemed to have been redeemed first, followed by the Promotional Value.

Expedia is not honoring the amount due back to me, for cancelling within appropriate time (I cancelled not only before the deadline, but also just within the same day of booking). I rebooked a different hotel in cash, because I did not receive the base amount back in the form of a new voucher.
Thank you for your help in this matter.
Sincerely

and Expedia partnered to offer a credit card that give Expedia rewards points. I have accumulated approximately 72,000 Expedia rewards on my card, and my credit card statements show that *** gave me the rewards points. Phone calls with *** confirm this. However, these points never showed up in my Expedia account as they should have. After many hours of phone calls and internet chats with Expedia reps, my points are still missing, and Expedia customer service reps have not offered a next step, an escalation, or any remedy.

On 2/9/2020 I purchased a round trip package deal to Amsterdam (5/20-5/26) from Expedia for $3528.90 (1632.54 for flights & 1896.36 for hotel). I had tried to contact Expedia numerous times in March/April regarding an e-mail they had sent me stating they are cancelling my flight/trip due to COVID-19. During which time , I was not able to get in contact with a representative because the phone call would automatically disconnect due to my trip not being within a ten day window for someone to assist me. In April, I went ahead and filed a dispute with my Credit Card company and they assisted me with communicating with Expedia, at which time Expedia stated they will not refund me any amount for my trip and will ONLY offer a credit which expires in 2/2021, essentially forcing me to travel by then or I will be out of $1632.54 in flight credit. The hotel I was supposed to stay at during my trip had sent me an e-mail on 4/23 as well saying that there doors are closed until 5/31.. which means I would not have been able to stay there even if flights weren’t cancelled by Expedia. I tried contacting Expedia again today (6/25) and was put on hold by a pre-recorded message for over two hours at which time the phone call disconnected.. Throughout my dispute with Capital One against Expedia, they requested certain information to be provided, at which time I came across the USDOT.gov website which states that “Per federal regulation, airlines are required to offer refunds if a flight is canceled, or if the itinerary is significantly altered, even if the ticket was originally non-refundable” *** — I had also found a news article in MA that provided that there were numerous cases of Expedia customers who were unfairly refused refunds but then issued full refunds due to political pressure. Clearly there policy is very inconsistent and is unacceptable. — https://www.