My flight and hotel were canceled by the agency due to COVID-19, I received and email stating the hotel was canceled by the agency and I would receive a full refund, however, I was shorted $62.02, I then received an email stating my flight was cancelled and I had a credit for it. When I reached out to expedia, a rep agent (Janice) reviewed my itinerary and submitted my claim for a refund of the remaining balance ($62.02) for the hotel fees. Janice also stated my flight was refundable and placed me hold once again while she reviewed *** Airlines for refund validity. Janice then advise I am able to be refunded for the full fees due to COVID-19 waiver by Expedia, in which I agree to opt for that option vs the credit. She submitted my claim for that. She provided me with both claim numbers and said my flight fees would be refunded in 30-60 days. I've since been getting emails from supervisors with the s*** copy and paste company structured email response, in which they fail to address my initial questions, as to what changed from when Janice advised me the flight is refundable to what they now say it's not. My second question was where does it state that on my itinerary it was a non refundable flight? I am not able to locate that nor do I recall it stating that when I booked. And when booking in the future, where may I find it on the site indicating that it's non refundable. I've had 3 responses from three different supervisors with the s*** copy template but all fail to address and assist me. *** airlines said my flight was refundable and to reach out the expedia for reimbursement. So,as you may see why I am confused as to why they are now saying I am not.
Expedia.com Response
• Jun 17, 2020
June 17, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) would
desire a full refund due to the inconsistency, lying and unwillingness to
actually assist her in this matter. $62.02 from the hotel fee's that she says she
was shorted and $1395.08 for the flight. Our records indicate on February 27, 2020, Ms. ***
or an authorized user of the Expedia account, self-booked two round trip
flights on *** Airlines, departing on May 27, 2020, from Dallas, TX to Paris,
France,
returning on June 2, 2020, with a five night stay at Hôtel *** via ***
We can confirm on April 23, 2020, Expedia processed
a refund of $291.84 to the original form of payment for the cancelled hotel reservation.
On May 13, 2020, the customer requested a refund of $62.02. Says she was charged when the hotel cancelled. Our representative reviewed the reservation
and confirmed she was refunded the full amount for the hotel.
On
May 14, 2020, our representative checked the *** record, which required a
call to the airline before a refund can be processed.
From
May 14, 2020 through May 18, 2020 there were numerous emails from
the customer to Expedia and from Expedia to the customer about the customer
receiving a refund for the reservation.
On June
11, 2020, Expedia processed a refund of
$1457.10 to the original form of payment for the cancelled flight reservation.
After
further review on June
17, 2020, Expedia reviewed the Expedia account and confirms a refund of
$291.84 was processed on April 23, 2020 for the hotel reservation. $1457.10 was processed on June 11, 2020 for
the fight reservation. The total refund
amount was equal to the original charged amount of $1748.94. The refund
should appear on the card with 30 days from the processing date.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In addition, at the time of completing his
booking on our website, Ms. agreed to our Terms of Use, which
expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Based on the above there is no refund request
that we are able to honor. thank you for allowing us the opportunity to address
the issue that was brought to our attention. If you have any further questions
or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate
Correspondence Team
I purchased a trip and travel insurance through Expedia. My flight was cancelled by the airline on 04/11/20, but Expedia failed to notify me in any form (e-mail, text, call). When I checked my expedia account on 05/18/20, I saw that my trip was cancelled. I called Expedia to inquire about the refund and was informed that they can only refund the cost of the flight and not the cost of travel insurance. The representative explained that because I only had 15 days since the cancellation of the trip to claim the refund for the cost of travel insurance. Because Expedia failed to notify my about the flight being cancelled, I suffered the lost of travel insurance that otherwise could be refundable. I asked Expedia to offer credit to be used towards future Expedia purchases or transfer insurance to another trip (July 2021), they were not able to offer either. Expedia should admit the failure to inform its client of flight cancellation and either refund the cost of travel insurance or at list offer an equal credit towards future trips.
Expedia.com Response
• Jun 28, 2020
June 28, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding insurance. Our
records reflect a flight protection plan with travel start date from July 20,
2020 through July 28, 2020 for two travelers. We
understand Ms. is requesting a refund
for the insurance.The insurance Ms. purchased was effective from the date of
purchase through the date your trip was cancelled. Insurance was refundable
within 15 days after purchase.We
are unable to provide a refund for the insurance due to the information
provided. We apologize for any inconvenience this may cause.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Bookings:
*** 144.30
*** 260.50
*** 404.68
I have three bookings I canceled and want a full refund. After numerous attempts to get this resolved, Expedia says it will process only one refund and provide 2 travel vouchers. I don't want vouchers, I want full refunds for all 3 reservations as promised when travel was canceled . It has taken over 30 days and I still have nothing and I want full refund for all 3 trips. Expedia tricks people into supposedly agreeing to voucher with a clever email that says your 2 options are to either get a full refund or get travel voucher. If you click the button you have unknowingly agreed to get travel voucher. Tricking consumers to get the desired outcome is not okay.
Expedia.com Response
• Jul 01, 2020
July 1, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) wants a refund of $809.48.Our records indicate on January 15, 2020, Ms. or an authorized user of the Expedia
account, self-booked a two night stay at *** Hotel,
checking in May 18, 2020 and checking out May 20, 2020, via ***.We can confirm on April 25, 2020, the reservation was cancelled and a coupon for $404.68
was applied to the Expedia account.On May 16, 2020, the customer contacted
our Social Media Team and inquired on a refund. Our representative advised the cancelled reservation would receive a
coupon for future use and not a refund. The customer advised she wants a refund and will dispute with the bank.Our records indicate on January 16 2020, Ms.
*** or an authorized user of the Expedia account, self-booked a two night stay
at *** Hotel, checking in May 20, 2020 and checking out May 22,
2020, via ***We can confirm on April 25, 2020, the reservation
was cancelled and the coupon for $260.50 was applied to the Expedia account.On May 16, 2020, the customer contacted
our Social Media Team and inquired on a refund. Our representative advised the cancelled reservation would receive a
coupon for future use and not a refund. The customer advised she wants a refund and will dispute with the bankOur records
indicate on January 19, 2020, Ms. or an authorized user of the Expedia account, self-booked
a one night stay at ***, checking in May 22, 2020 and
checking out May 23, 2020, via ***.
We can
confirm on May
12, 2020, the reservation was cancelled and a refund for $144.30 was issued to
the original card charged.
After further review on July 1, 2020, Expedia reviewed the
Expedia account and the three reservations. One of the reservation (***) was booked as a refundable reservation and was refunded. The other two reservations (*** and ***) were booked as non-refundable reservations
and were not refundable so a coupon was applied towards a future stay.We understand that you are
dissatisfied with receiving a coupon for the hotel reservation vs. a full
refund. We’ve worked incredibly hard to work with our partners to provide
travelers with as much flexibility as possible due to COVID-19, particularly
for reservation that are ordinarily non-refundable or limit changes. We recognize
that an coupon may not be what you were looking for but know that these are
extraordinary circumstances that travel partners are trying to work through and
Expedia Group must follow the hotel policies.Please note that Expedia serves as a
third-party intermediary with travel providers such hotels, car rental agencies
and airlines, and is subject to the rules and restrictions of those
providers. In addition, at the time of completing his booking on our website, Ms.
*** agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts when
due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di ***Corporate Correspondence Team
Customer Response
• Jul 01, 2020
Complaint: ***
I am rejecting this response because: On the three bookings I cancelled I was entitled to a refund because I could not travel to South Africa due to the COVID pandemic. Expedia sent an email stating I had a choice between a full refund or a coupon for future travel. I selected full refund but was given a "coupon for future use" because even though I selected full refund, they placed a button on their web page that looked like you needed to click it to finalize the transaction but instead it meant you were agreeing to the coupon. It was cleverly placed to get the outcome they wanted. I am not okay with the coupon. I want a refund.
Sincerely
Expedia.com Response
• Jul 09, 2020
July 9, 2020Revdex.comAlaska, Oregon &
Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank
you for forwarding the Revdex.com *** consumer rebuttal
from Ms. ***. We regret to hear Ms. did not accept our response.We are again responding to Ms. complaint regarding a refund. We understand that Ms. is requesting a refund for each of the
reservations. Expedia has reviewed the details of the previous
cases, we want to make your travel experience as
smooth as possible from start to finish during the reservation booking process.
Since the last Revdex.com complaint was received and responded to on July 1, 2020, Expedia
stands behind our initial response. Two of
the three reservation (*** and ***) were booked as non-refundable reservations. The properties did not agree with refunding the reservations, they
authorized coupons for future stays at their property. The other reservation (***) was refundable and Expedia issued a refund for that reservation on May
12, 2020.Thank you for allowing us to address this matter
further. If you have any further
questions or concerns regarding this matter, please feel free to contact us.Sincerely,Di-Di
*** Corporate Correspondence Team
Flights booked for 3 people to Japan. The airline cancelled the flights requiring a refund by law (See DOT Enforcement Actions). The airline issued credits. I refused the credits with Expedia and demanded a refund. I filled a credit card dispute and Expedia was deceptive in their response claiming that the tickets were non-refundable and that I could only receive the credits. This is counter to the law and clearly a fraudulent and deceptive business practice. AC responded to my DOT complaint noting that the tickets were indeed refundable with a $200.00 fee; however, this is irrelevant since I am due a FULL refund since the airline cancelled the flights. I have both parties in recorded calls deferring responsibility and a plethora of additional documentation supporting my claim.
Expedia.com Response
• Jul 01, 2020
July 1, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Mr. *** (Revdex.com case
number ***) wants a
refund of $1956.92.Our records indicate on November
27, 2020, Mr. or an authorized user of the Expedia
account, self-booked three multiple destination flights on ***,
departing on April 3, 2020 from Washington,
DC, USA to Tokyo, Japan, returning on April 15, 2020 from Hiroshima,
Japan to Washington, DC, USA via ***.
We can confirm on March 31, 2020, the customer called and wanted to get a refund for his reservation due to the airline schedule
change. The representative reviewed *** policy and advised the airline was giving refund for airline schedule
change made prior to March 18, 2020; and they made the airline schedule change
on March 19, 2020 so the credit option as not applicable but the future travel credit
was. The customer denied and advised he
will contact his bank and file a dispute.On April
3, 2020, the customer contacted our Social Media Team and advised he was
trying to cancel the reservation. Our representative advised that ***
was offering a future travel credit but he was not okay with the information. The customer called on April 11, 2020
advising he received an email advising
he would get an airline credit but he wanted a refund. The customer says that the U.S, Government
released a statement that tickets must be refunded.After further review on July,
1, 2020, Expedia reviewed the Expedia
account and the *** record. Expedia verified *** unconfirmed various flight segments from
March 19, 2020 through March 28, 2020. Expedia
contacted *** and they advised they are not offering refunds and are offering
a credit for 24 months from the date of cancellation. The travel must be completed and travel by April 1, 2022, since the ticket was cancelled on April 1, 2020.We understand that you are
dissatisfied with receiving a credit with an airline vs. a full refund. We’ve
worked incredibly hard to work with our partners to provide travelers with as
much flexibility as possible due to COVID-19, particularly for flights that are
ordinarily non-refundable or limit changes. We recognize that an airline credit
may not be what you were looking for but know that these are extraordinary
circumstances that travel partners are trying to work through and Expedia Group
must follow the airline policies.Please
note that Expedia serves as a third-party intermediary with travel providers
such hotels, car rental agencies and airlines, and is subject to the rules and
restrictions of those providers *** was the operating carrier and
merchant of record (the entity that received the funds and the company that charged
the credit card) on this itinerary. In addition, at the time of completing his
booking on our website, Mr. agreed to our Terms of Use, which
expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other damages
or expenses resulting there from. Expedia has no liability and will make no
refund in the event of any delay, cancellation, overbooking, strike, force
majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Mr. can contact our Customer Service
Department at 877-227-7481 for assistance with
exchanging the tickets. .Thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
We are trying to cancel a hotel reservation with Expedia about a trip that we can't make due to the current Covid-19 situation. We have been getting a run around from Expedia regarding this. We put a request to cancel our airline reservations directly with *** (currently under review) but we are not having any luck in regards to canceling our hotel reservations.
Our hotel is *** Resorts and their website states that they are refunding all reservations up to May 21th, however ours is for May 22nd.
We called the hotel yesterday, 5.17, and they said we can change our dates without any extra charges, but this would neeed to be done via Expedia.
We contacted Expedia via chat today and talked to Bill. He said it would be $1k more to change our reservation to February. I told him the hotel said there wouldn't be any further charges and he stopped replying to the chat. I called Expedia and due to the high call volume they said they would call us back. They called me back and said they couldn't process my request to change the hotel dates and needed to transfer me to a different team. I was on hold for over 40 min and then an automated message came up saying they were ending the call due to technical issues.
I tried the chat again, and they said they would transfer me to the bundle team but nobody came to the chat after 1h.
If we don't change our dates by this friday, May 22nd we will lose ALL our money that we have been saved for YEARS to go to Disney.
They are FORCING us to pick a date for the hotel during a pandemic but we don't feel comfortable picking any dates. We would like a refund. The hotel is also being predatory by not allowing us to cancel by 1 day off.
Please help us!! We don't know if February will be better. We would like to cancel preferably but if we can't we would like to maybe change the date to February (Again, we are not sure corona virus will be better by then but if this is the only way for us not to lose our years of saving then be it...)
Expedia.com Response
• Jul 01, 2020
July 1, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com
case number ***) wants a
refund of $745.00 for the hotel reservation.Our records indicate on December
19, 2020, Ms. Pereira or
an authorized user of the Expedia account, self-booked three round trip flights
on *** Airlines, departing on March 19, 2020 from Philadelphia, PA to Orlando,
FL, returning on May 31, 2020 with a nine night hotel stay at ***
Resort by *** Resorts via ***. After
further review on July 1, 2020, Expedia was
able to verify the flight reservation was refunded $316.60 for each ticket by
*** Airlines. Expedia is not able
to advise the length of time it would take for the airlines refund to appear
back on the card. We suggest, if there
is any question regarding the airline refund timeline to contact them
directly. Expedia verified on June 1,
2020, a refund of $744.09 was processed for the hotel reservation by Expedia to
the original card that was charged. The Expedia
refund should appear on the card within 30 days from the processing date.Please note that Expedia serves as a
third-party intermediary with travel providers such hotels, car rental agencies
and airlines, and is subject to the rules and restrictions of those
providers. ***
Airlines was the operating carrier and merchant of record (the entity
that received the funds and the company that charged the credit card) on this
itinerary. In addition, at the time of completing his booking on our website, Ms. Pereira agreed to our Terms of Use, which
expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding availability
and use of fares, products, or services. Airfare is only guaranteed once the
purchase has been completed and the tickets have been issued. Airlines and
other travel suppliers may change their prices without notice. We reserve the
right to cancel your booking if full payment is not received in a timely
fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Based on the above no refund request can be
honored as the refunds have been issued. Thank
you for allowing us the opportunity to address the issue that was brought to
our attention. If you have any further questions or concerns regarding this
matter, please feel free to contact us.
In January 2020 my wife and I booked flights from Chicago (ORD to Raleigh (RDU), leaving Chicago 19 March 2020 on *** Airlines *** and returning to ORD 28 March 2020 on *** Airlines ***. We paid a total of $437.10 for the two of us, round trip. When the Coronovirus hit, we attempted to contact Expedia to either cancel, change our flights or seek a refund. The telephone lines were busy 24-7 as I attempted to reach them. I was always placed on hold by the phone tree, and then disconnected after lengthy waits. We also attempted the Expedia website for changes or cancellation, and the website always stated that it was overly busy and that we should return later. On 16 March 2020 I sent a Certified letter to Expedia in Washington State and received no answer. At the same time, I sent and email to [email protected], and also no reply. On 12 May 2020, I was able to reach Expedia by telephone and eventually spoke with a supervisor named "Peter" who told me that he would forward my emails and documents to "corporate". Corporate wrote me on 14 May 2020 and said that I would need to go through *** and *** Airlines for any returns or flight changes. However, I had contacted *** and *** earlier and I was told by both that because I had booked with Expedia (a third party agency) I would need to work through them. We are caught between the airlines and Expedia, but we paid Expedia in good faith. I have all the emails between my wife and I with Expedia, a copy of the Certified Mail receipt and the email to [email protected]. Although it was not asked in the military section of the information, I am a US Army veteran, drafted, served 1969-1971. Thank you in advance for your assistance.
Expedia.com Response
• Jun 17, 2020
June 17, 2020Re: Expedia Case #: ***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better
Business Bureau (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding
a flight reservation. We understand Mr. is requesting to a full refund due to the COVID-19.
Our records indicate that on January 9, 2020, Mr. ***, or an authorized user of his Expedia account,
self-booked a flight reservation using Expedia’s website, under itinerary *** for a total of two travelers.
Departure on *** Airlines from Chicago, IL, to Detroit, MI on March 19, 2020. And returning on *** Airlines on
March 28, 2020.
We acted on Mr. ***’s behalf and reached out to the airlines to request for a refund, we will send him an
update via email, as soon as we receive a response. At this point, we will follow our normal policy of the tickets are
nonrefundable, nontransferable and name changes are not allowed, as this was considered a “no-show” and the
airlines has suspended the tickets.
While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity
to address the issues brought to our attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us. Sincerely,Dez ***Corporate Correspondence Team
Customer Response
• Jun 18, 2020
Complaint: ***
I am rejecting this response because: IF we were able to reach Expedia by phone; IF we were able to access the website to change or cancel tickets, we would have been able to reach a conclusion. However long waits on the phone only to be cut off, and the website always stating that we could not access the site because of high volume, we had no alternative. The airlines stated that we would need to work solely with Expedia, as Expedia was the third party agents whom we did business with booking the flights. Being "No shows" was beyond our control.
Sincerely
Expedia.com Response
• Jun 21, 2020
June 21, 2020Re: Expedia Case #:***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr.
*** is requesting to a full refund due to the COVID-19. Our records indicate that on January 9, 2020, Mr. ***, or an authorized user of his Expedia account, self-booked a flight reservation using Expedia’s
website, under itinerary *** for a total of two travelers. Departure on *** Airlines from Chicago, IL, to Detroit, MI on March 19, 2020. And returning
on *** Airlines on March 28, 2020.
We acted on Mr. ***’s behalf and reached out to *** Airlines to request for a refund, we were advised that a refund has been denied. However, the
tickets are qualified for a future travel credit valid for twenty four months, travel must begin by January 9, 2022. *** Airlines advised if you are requesting for a
refund please fill out the refund form at https:// www.***While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Dez ***Corporate Correspondence Team Tell us why here...
I made reservations with Expedia for March 27th thru March 31 20206to aruba. We bought a package deal for $3454.03. Flights were canceled and the resort closed on March 23, 2020. Expedia has only given us back $734 for our flights and refuse to give us back $2718 for the resort. We have tried countless times and waited for hours to speak with someone. Today is May 18t and we are s waiting for our money back.
Expedia.com Response
• Jun 17, 2020
June 17, 2020Re: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mrs. *** (Revdex.com case number ***) regarding a flight reservation. We understand Mrs. is requesting to a full refund due to the COVID-19. Unfortunately we were unable to locate an account or itinerary with the information provided. To better assist you with this matter, we ask that Mrs. to reply to this email or contact the number provided below with the applicable itinerary number and email address associated with this complaint.While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Dez ***Corporate Correspondence Team
booked a packaged deal through Expedia for my birthday back in march. I live in New York and could not go anymore due to the virus. I tried to contact Expedia multiple times, and could never get through. I then contacted my bank to get a refund, which was successful. two months later I check my banking app and it is overdrawn -$1225.38. My bank told me that Expedia reversed the claim and it is nothing that they could do about it. I also recieved a email from Expedia on 04/24 stating that they see I requested a refund may sure to check my back to get the refund I deserved. Expedia has been giving me the run around for a week now regarding my refund, I finally got them to issue me a refund for my flight and shuttle service, but they refuse to give me a refund for my hotel which was $528.00 for two people. Expedia claims they are trying to give me a coupon for a later date for up to a year but again. I LIVE IN New York.. Certain things are extended up until a year because of the virus so its a possibility I still can't go which will be money wasted. I Contacted the hotel myself as well ( ***) in which they blocked me! the supervisors gave me a false number for a REFUND .. at this point it is unfair for me to be forced to go somewhere and also pay this overdraft fee and pay the other traveler back their money because they refuse to refund back.. they claim because its a nonrefundable ticket and unchangeable but is trying to give me a changeable coupon that I can no go on still...
Expedia.com Response
• Jul 02, 2020
July 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a hotel reservation. Our records reflect a three night stay at the *** All Inclusive in Cancun,
Quintana Roo, Mexico for two adults. We understand Ms. is
requesting a refund.Our records indicate the
reservation was not cancelled before the scheduled arrival date. Expedia Group has rolled out the following
options on our websites to assist customers during the Covid-19 Pandemic if
they are unable to connect to a live agent via telephone call: Cancel online,
Cancel using Chat, or Cancel via a Cancel Request Form. All three options are
available 24/7 with NO wait times. However,
we contacted the customer to assist and was advised she was unable to cancel
via said outlets. As a courtesy, Expedia has processed a refund in the amount
of $528.12 to the original form of payment. Refunds may take up to 30 business
days to reflect due to the unprecedented volume of travel disruptions following
the Covid-19 pandemic.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Unfortunately, I doubt anyone will respond or even care about this letter, but my husband and I needed to write this, perhaps as a cathartic response to a horrible ordeal we’ve had to endure now going on 2+ months, and I’m sure by the looks of it, much, much longer. We’ve used Expedia for travel since 2005 and never needed the company to handle any issue that required a refund or a travel change. I guess we were lucky up to this point.
We were supposed to travel to Spain & Portugal in June this summer to celebrate our 30th Anniversary. All that came to an end when *** cancelled our flight mid March due to COVID 19. Understandable and a true safety factor. As soon as we heard the flight was cancelled, we called Expedia. We couldn’t reach anyone but a voice activated machine, with a disconnect stating that if our trip was beyond 72 hours, we should do everything online. SInce our package was not refundable, we did not cancel online because we realized we would get nothing back. We called over and over, at different times of the day, for a week, unable to reach anyone.
Just as a comparison, we only had to make two phone calls to *** and our flight money was reimbursed with no problems. Expedia, on the other hand, has been nothing but a nightmare. Since we were unable to ever reach a live “person”, we disputed the charge with our credit card company.
After several weeks, on May 15th, *** has rejected our dispute with Expedia stating that we didn’t cancel our trip properly and we needed to address this issue with Expedia. During the weekend of May 15th-May 17th, we’ve had to endure going through tier 1, 2 and finally tier 3 to address the issue, totaling over 260 minutes for one weekend on the telephone.So in context think of all the calls, emails, and waiting on line we’ve had to endure & are still doing to deal with those. How many hours of our life we are wasting dealing with such an incompetent company. We did speak to Shireka *** and Emily *** at Tier 3, using the dispute # ***. As part of this process, we were given a number to call *** accounts receivable to free up the $262.33 that Expedia supposedly tried to credit to our account on April 20th. The number 800-*** was to an account servicing company that couldn’t help us.The person replied they haven’t done anything with Expedia for over a year, clearly once again, showing Expedia’s failure. Emily stated that we just needed to call *** to allow for the money to be transferred. Instead, *** states our only option is to do a second dispute over the charges for the car.
In total, we are owed $606.92. This includes $227.59 for a hotel we cannot use. $262.33 for a car we cannot drive and $117.00 for insurance that we bought so that we could recover our money if something went sideways. Clearly, a global pandemic is a sideways issue that Expedia fails to comprehend.
Again, you probably don’t care about the individuals you should be serving. It is failure to not lead a company with competence, compassion, & integrity. I know it’s all greed that you are seeking, since you’ve had our money since January & have made interest on it, as well as all of the hundreds of thousands of people you are swindling. I’m sure you know that these individual cases, soon spread (like COVID) to families, friends, co-workers, neighbors, community members...I could go on but I’m sure you get the picture that this vile treatment by Expedia will have lasting consequences, since as word continues to spread how awful a company you are and continue to be, people will choose to not ever book with Expedia again. Then we’ll see how Expedia will tumble. You can’t treat clients this way and not expect for some ramifications. I hope you are ready for them. You might want to start searching for a new job, once Expedia crashes, as I know someday it will.
Let’s hope someone does read this in corporate. I am intending to post this on social media and the numerous Expedia complaint groups that are on social media. Let’s see how one small individual case can help ignite the downfall of this “GREAT” company. Congrats on the bond downgrade to Revdex.com and the new CEO. The best part is that interim CEO, Barry D, wants to invest in customer service and loyalty. A good test of this will be a refund of our $606.92. That would be a great testament to a once loyal customer since 2005.
Expedia.com Response
• Jun 29, 2020
June 29, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a packaged reservation. We understand Ms.
*** is requesting a refund for the Hotel, car
and Expedia vacation waiver portions of her trip going to Porto, Portugal.On
April 11, the car reservation with *** had been processed for a full refund
which failed due to a charge-back initiated by the customers credit card
company. Expedia had processed a second refund for the full amount of $262.33
on May 19.On
May 21, an Expedia corporate representative processed a refund for the vacation
waiver in the amount of $117.00 as a courtesy for the experience received while
trying to resolve this matter.The
hotel reservation had been processed on May 19, however the refund had failed
on May 26 due to a charge-back. We have coordinated with our transaction
processing team who advised we may process a second refund for Ms. in
the amount of $227.59. Expedia has processed a refund in said amount to the
original form of payment. Refunds may take up to 30 business days to reflect
due to the unprecedented volume of travel disruptions following the Covid-19
pandemic. We
apologize for the inconsistency Ms. has experienced. At Expedia we pride
ourselves in trying deliver the best experience possible, especially in these unprecedented
times, and hope to continue a lasting relationship with her future travel needs. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Due to covid-19 I could not travel. I called I emailed with plenty of time to cancel my reservation again because of covid-19. Finally on May 14th Expedia agreed to refund me I received an email May 15th 2020 stating that I would be receiving a refund for the flights I had purchased. On May 17, 2020 late in the evening I received another email stating that they would not refund me for the flights I had purchased. I can't afford to have a credit. I don't have the slightest idea on when I will be able to travel.Besides that my daughter has graduated with her Master's.Please help me get a refund. I'm not working and still have Bill's to pay. this was beyond anyone's control. I bought flight insurance they are not honoring that. Please help me. I apologize if I'm adding to an already overwhelming task that you must have. As I submit this complaint I have invested 8 hours of wait time on the phone with Expedia
Expedia.com Response
• Jun 27, 2020
June 27, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is
responding to the consumer complaint from Luisa
P *** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a combined one-way fare with ***
airlines departing Ontario, CA to
Washington, DC on May 14, 2020, and returning May 19, 2020 for two adults. We understand Ms.
*** is requesting a refund due to the COVID-19
pandemic.Per
our records, the ticket status shows a refund has been processed by ***
airlines on May 31, 2020 for each ticket on both records.No
further action has been taken as Ms. Espinoza’s request has been fulfilled.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ZCorporate Correspondence Team
Customer Response
• Jul 02, 2020
Complaint: ***
I am rejecting this response because: I have contacted my credit card company. They have not received a refund for 2 flight tickets to Washington DC for *** and ***
Sincerely
Expedia.com Response
• Jul 10, 2020
July 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for forwarding the consumer rebuttal from *** (Revdex.com case number ***). We regret to hear Ms.
*** did not accept our response and/or resolution offered.We have reviewed the documentation/new
information Ms. provided to further address her concerns.The refund of $427.07 was for the hotel reservation.
This refund was processed by Expedia as we were the merchant of record for this
charge. As previously mentioned, both records with *** airline
has been refunded on May 31, 2020 to the *** ending in xxx-***. *** airline
is the merchant of record for these charges and has been processed by ***
directly. We have contacted the airline to confirm the refund and was advised
they have already processed the funds. We kindly ask Ms. to coordinate
with her financial institution to inquire on the refunds. We thank you for allowing us to address this matter further. If
you have any further questions or concerns regarding this matter, please feel
free to contact us. Sincerely,Michael ZCorporate Correspondence Team
I purchased 2 tickets from US to South Korea back in January for my mom and my brother. Tickets were for *** Airline for March departures.
Due to COVID-19, the airline cancelled both tickets as they fully suspended all flights between US and Korea at that time. Here begins my nightmare.
So far, I've emailed them a couple times with as much details as I could possibly include with original order confirmation emails. I've called so many times, which was never successful.
Some time later (in March), they emailed me saying that they have issued airline credit for my mom's ticket. And until now, there is no words on my brother's ticket. They were both supposed to leave on the same date on the same flight. Neither of them want airline credits as they won't be able to schedule a trip in the near future. I've of course contacted the *** Airline, where I was confirmed multiple times that they have granted full refunds on all the flights they cancelled due to COVID-19. I explained that I could not get a hold of Expedia.com in any ways, but *** couldn't really do anything for us as they have already fully refunded Expedia.com for both flights. It's almost $2,000 USD that we paid and couldn't get back for months of time.
Expedia.com Response
• Jun 28, 2020
June 28, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case #’S ***Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case
number ***) regarding flight
reservations. Our records reflect a round-trip with *** Airlines departing Seattle, WA to Seoul,
South Korea on March 24, 2020, and returning April 21, 2020 on itineraries ***
and *** for two adults. We understand Mr. is requesting a refund for both records.On March 10, *** airlines cancelled flight
operations to the outbound and inbound flights making each ticket eligible for
refund. Expedia has initiated the refund request and will be completed by ***.
Refunds may be delayed due to the unprecedented volume of requests the airline
is receiving following the COVID-19 pandemic.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
My trip booked through Expedia was cancelled. I had been trying to reach Expedia to get the ball rolling on my refund but was never successful due to being on hold forever then disconnected. Out of frustration, I filed a dispute through the bank my credit card is issued (***). A day later, I did get through to Expedia and they agreed to a refund of part of the funds. 1,160.29 USD.
Immediately, I contacted *** and had them stop the dispute. Fast forward to more than a month later and no refund from Expedia. After several unsuccessful attempts via chat to resolve the issue, I phoned in and waited on hold for a half hour before working with a customer service rep who told me that the reason I did not get the refund is that it was still being disputed.
I have proof from *** that it is not. They sent a phone number for me to call to my email address, but that company said, "We don't do that."
I am stumped. I just want the $1,160.29 I am owed. I don't care if they send me a check or deposit it back to the credit card on record, but I want that money.
Expedia.com Response
• Jun 28, 2020
June 28, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a hotel reservation. We understand Mr. is requesting a refund for
the hotel stay at the *** Hotel
*** in London, England.On
April 15, Mr. or an authorized user of the Expedia account called to
inquire on the hotel refund. The representative received a refund waiver from
the property to process a refund for the stay without penalty. On April 16, the
refund failed due to the charge-back Mr. mentioned. On May 19, we processed
the refund again in the amount of $1160.29 to the original form of payment, and
was completed by the customers credit card company on May 22.No
further action has been taken as Mr. request has been fulfilled.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Expedia, the *** has refunded my money in full for my non-refundable stay with them. You now have my money and will not give it back. That is absolute ROBBERY!
This experience ensures I will NEVER book with Expedia again. Such poor business practice and the ONLY company I have had issues with, particularly since the hosting hotel agreed to refund me immediately and without issue!
Booked a one-way airline ticket scheduled to leave March 14th 2020 from Cleveland OH to Prague Czech Republic. Travel bans were announced two days prior by federal government. I wanted to cancel my flight since my return to the US would not have been possible. My return to the US was schedule for March 25 2020 through another travel agency. They have fully refunded my ticket. I have tried every avenue to contact Expedia with no success. I immediately called them after the announcement was made. I have tried on line and by phone. I have left my phone number for a call back since hold ques were long on the suggestion of the Expedia call center. No one ever called me back. I continued to try to contact them for weeks. I want my $2691.20 refunded. It was charged to my credit card. The date I made my reservation was 2/15/2020
Expedia.com Response
• Jun 30, 2020
June 30, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case
number ***) wants a
full refund of $2691.20.Our records indicate on February
15, 2020, Ms. or an authorized user of the Expedia account, self-booked
a one way ticket on ***, departing on March 14, 2020 from Boston, MA,
USA to Prague,
Czech Republic with
the Flight Protection Plan, via ***. We
can confirm there are no notes, calls or documentation listed on the Expedia
account in regard to cancelling the reservation,After
further review on June 30, 2020,
Expedia reviewed the Expedia account and the ***
record. *** listed the customer
as a no show on March 14, 2020 for flight 218. There are no notes or calls listed on the *** record or the Expedia
account in regard to cancelling. *** fare rules states they would deduct
their no show fee of $390 before refunding. Expedia called the customer and left a message explaining ***
marked the reservation as a no show and their no show fee is $390.00 and the
refund will be less the $390.00 no show fee. Advised
will not submit to *** until I receive a call back.Please note that Expedia serves as a
third-party intermediary with travel providers such hotels, car rental agencies
and airlines, and is subject to the rules and restrictions of those
providers. *** was the operating
carrier and merchant of record (the entity that received the funds and the
company that charged the credit card) on this itinerary. In
addition, at the time of completing his booking on our website, Ms. agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Based on the above we are not able to honor the
refund request for the flight reservation but will be able to submit the
request to *** after speaking with Ms.. Thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di ***Corporate Correspondence Team
Customer Response
• Jul 02, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I had booked a flight for my mother from Athens to SFO and back through expedia. The flight was serviced by *** Airlines. Expedia emailed me that the airline changed my flight and asked me to respond whether I agree with the change. I selected that I disagree immediately and they told me they will be calling me back to settle the issue. The return flight was: SFO-Istanbul, Istanbul to Athens. The airline had changed only the second leg of the return flight so my mother would have to book a hotel during COVID times at Istanbul. I never received a call back from Expedia and when I called their call center it was down for multiple days in a row. As a result I had to book a second return flight for my mother.
Expedia refuses to refund me for the second flight I had to book despite their not following up on their promises to call be back after I did not accept the flight change and their call center being down for multiple days in a row.
Expedia.com Response
• Jun 15, 2020
June 15,
2020Revdex.com Alaska,
Oregon & Western Washington Complaint
DepartmentRE: Expedia
Case ***Dear Revdex.com, Thank you
for contacting Expedia regarding the complaint from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns brought to our
attention. Expedia is disheartened the customer felt their concerns were not
resolved adequately by our company prior to seeking further actions from you. Expedia
is responding to the consumer complaint from *** (Revdex.com case
number ***) regarding a flight. We understand ***
*** is requesting a refund.***
*** had a flight for one passenger with *** Airlines, traveling from
Athens, Greece to San Francisco, CA, USA, departing on March 7, 2020 and
returning on March 30, 2020.The
records show that the airline made a change to the return flight on March 15,
2020 and it had not been used. The airline allowed a refund for the return
flight. The amount will be about $370.00 once it is completed by the airline.
The refund processing time varies based on the processing of the airline and
the credit card company.The
original return flight departed from Athens, Greece on March 29, 2020, and from
Istanbul, Turkey on March 30, 2020. The new flights offered were identical routing
and times, but departed on March 31, 2020 and April 1, 2020. The refund of the
unused nonrefundable flights was available as the passenger did not have to
accept the time difference. However, the airline does not provide compensation for
additional travel expenses for new travel purchased.We thank
you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Denise ***Corporate Correspondence Team
I purchased a vacation package from Expedia on 2/10/2020 that included airfare/ hotel and travel insurance (in the event the trip needed to be cancelled). The trip was scheduled for 5/16/2020-5/21/2020. Beginning on 4/1/2020 I began to contact Expedia to use the insurance to cancel the trip but was advised that due to the large volume of call and unless my trip was within the next 10 days, I could not to contact them. On 4/23/2020 I received an email from *** stating my flight was cancelled and I would be given vouchers that needed to be used by 1/4/2021. I was also issued a coupon for the hotel. On 5/11/2020 I contacted Expedia and explained that I did not want vouchers/coupon and had purchased the insurance. Expedia stated that the insurance could not be used but cannot provide any explanation as to why. I do not want vouchers/coupon that I can not use and feel Expedia misled me when I purchased the insurance since it could not be used for its intended reason.
Expedia.com Response
• Jun 16, 2020
June 16, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case number ***) regarding her package
reservation. We understand the customer is requesting a full refund of the
booking due to COVID-19 using her Travel Protection Vacation Waiver. Please be advised, on June 16, 2020, Expedia
contacted Ms. by phone and resolved the issue directly with the
customer. We sent an email to the customer recapping our conversation and
action taken. Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Ms. accepted Expedia’s Terms of
Use, which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses,
omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team
Customer Response
• Jun 20, 2020
Complaint: ***
I am rejecting this response because: Although I do appreciate Expedia contacting me( the rep was very patient and courteous) and refunding our hotel cost, I am still not happy regarding the *** flights. I feel that we purchased the travel insurance at the time we booked our trip and should be entitled to a refund of both the hotel and flight. The vouchers that are offered have to be used by 1/4/2021. We are not able to travel within this time frame. If we have no other choice but to accept vouchers, we should have a one year from the date of our trip, 5/16/2021 to use them
Sincerely
Customer Response
• Jun 28, 2020
Complaint: ***
I am rejecting this response because: While I thank you for finally refunding the cost of the hotel. I do not understand how you can sell "travel Insurance" and not honor it. What was the purpose of purchasing the travel insurance if it will not be honored? Sounds like a bait and switch to me..
Sincerely
Expedia.com Response
• Jul 04, 2020
July 4, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # *** Dear Revdex.com, Thank you for forwarding the consumer rebuttal from Ms.
*** (Revdex.com case number ***). We regret to hear Ms. did not
accept our response and/or resolution offered.
We have reviewed the documentation/new
information Ms. provided to further address her concerns. The vacation waiver protects the
customer to return any amounts refunded by the
travel provider(s), and refund any amounts withheld by the travel provider as a
change or cancel fee. The customer can cancel the Vacation Waiver for a full
refund within the first to occur of the following: (a) 15 days from the
purchase date; or (b) the start of the scheduled trip. As per the terms and conditions on the Vacation
Waiver, the amount paid for the Vacation Waiver remains non-refundable.Due to the information provided,
we are unable to process a refund for the Vacation Waiver.We
thank you for allowing us to address this matter further. If you have any
further questions or concerns regarding this matter, please feel free to
contact us. Sincerely,Michael ***Corporate Correspondence Team
My trip to New Zealand was canceled by Expedia. According to Department of Transportation rules, the flight cost should have been refunded fully within 7 days. Instead I got an email saying I have airline credits, and a promise for a future email from Expedia. It has been 30 days and no additional info has come and no refund or offer of refund. They are holding my $7000 hostage in the form of flight credits, against the US DOT rules/regulations. I saved this money and planned this trip for years. Credits offered are not accepted and will not be able to be used. I demand a full refund.
Expedia.com Response
• Jun 30, 2020
June 30, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is
responding to the consumer complaint from Ryan
*** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a multi-city fare with *** departing Los Angeles,
CA, to Rarotonga, Cook Islands on June 20, 2020, Rarotonga, Cook Islands to Rarotonga,
Cook Islands on June 24, 2020, Wellington, New Zealand to Queenstown, New
Zealand on June 30, 2020, and returning July 4, 2020 to Los Angeles, CA for
five adults. We understand Mr. is requesting a
refund due to the cancelled flight.On April 18, *** cancelled flight operations
from Los Angeles to Rarotonga. Expedia reached out to the airlines to request a
refund for the flights using any flex policy in place due to the Covid-19
pandemic. We have been advised the long haul flight segments are refundable, however
the short haul segments from Wellington to Queenstown
and Queenstown to Auckland are not eligible for refund due to the fare it was
purchased under. The airlines provided the amount of $137.49 per passenger to
be used as future travel credit with *** until June 30, 2021.
Change fees will be waived, while fare difference may apply. The airline
advised to process a refund in the amount of $1245.96 per passenger. Expedia has initiated the refund in
the amount of $6229.80, and will be completed by the airline directly. Refunds
may be delayed due to the unprecedented volume of requests the airline is
receiving. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I booked a vacation and cancelled due to Covid 19. I was refunded to my chase credit card for the hotel portion but not the airline portion which is $1800. I have been trying to contact Expedia for almost 3 months now. They don’t answer phone calls or respond to emails. I have no idea what happened with the airline portion but do know that I have an $1800 credit card balance. How do I continue paying my credit card when I don’t know what I am paying for. By the way I tried calling *** Airlines and they would help because I went thru Expedia.
Expedia.com Response
• Jun 28, 2020
June 28, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # *** Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from Joann
*** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a round-trip fare with ***
Airlines departing Newark, NJ to Punta
Cana, Dominican Republic on August 7, 2020, and returning August 14, 2020 for
four adults. We understand Ms. is requesting a
refund due to the Covid-19 pandemic.***
airlines does not allow refunds as no schedule change occurred before the
cancellation on the flights on March 30, however the airlines has extended
future travel credit for each passenger. New tickets must be re-issued and new
travel must commence by March 17, 2022. Change fees will be waived by the
airline, while fare difference may apply. Change in origin and destination are
allowed. Residual value if any will be forfeit when re-booking. We understand that the customer is
dissatisfied with receiving a credit with an airline vs. a full refund. We’ve
worked incredibly hard to work with our partners to provide travelers with as
much flexibility as possible due to COVID-19, particularly for flights that are
ordinarily non-refundable or limit changes. We recognize that an airline credit
may not be what Ms. was looking for, but
know that these are extraordinary circumstances that travel partners are trying
to work through and Expedia Group must follow the airline policies.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I booked a roundtrip ticket to Barcelona Spain which include both the Airfare,Hotel, round trip transportation to and from the airport and a day trip to Monserrat on 2/24/2020. The total cost for the trip is $1,837.01 When I called and spoke to a representative AARP Travel Powered by Expedia on 3/24/2020 when COVID-19 became a Global Pandemic and wanted to cancel my reservation for my trip which was scheduled for 8/25/2020 thru 9/3/2020 I was told I could cancel the roundtrip Shuttle service booked and the day trip to Monserrat but that the Hotel refused to cancel because it was too early. It was the same story with the Airline. I then contacted *** on the same day and filed a complaint with them as this was the credit card I had used to book this trip and and they are also refusing to assist me in cancelling the Hotel which amounts to $1,279.76. The Airfare in the amount of $557.25 is on hold per *** and they are giving the Airlines until 6/2/2020 to counter my complaint.The Airlines that received a bail out from government.
My complaint is simply this. I live in New York City it was my dream to travel to Spain and spend my Birthday, August 27th but due to circumstances beyond my control, such as not being able to travel outside of the United States due to a Global Pandemic which has Spain as second to United States in COVID-19 Cases for a total of 222,239. I do not fill safe or comfortable having to board plane with a mask for 7 plus hours to travel to a country where I may also, become infected with COVID-19. I have tried to get this sorted out on my own and now I am asking the The Revdex.com for help with this situation.
I lost my Mother on 4/8/2020 to COVID-19 while she resided in a Nursing Home in New York City. The last conversation I had with her on 3/6/2020, which six days before the Governor of New York City locked down the Nursing Homes was that was going to Spain finally. The land of her Father's birth. How could I know, that would be the last time I would see my Mother again. I would like someday go to Spain. Perhaps, when it is completely sad to travel just not in 2020.
Expedia.com Response
• Jul 01, 2020
July 1, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: AARP Travel Center Case # ***Dear Revdex.com, Thank you for taking the time to contact AARP
Travel Center regarding an issue from our customer. We appreciate the
Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention. AARP Travel Center is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a packaged reservation. Our records reflect a round-trip fare with ***
Airlines departing New York, NY
to Barcelona, Spain on August 25, 2020, and returning September 3, 2020 for one
adult. An eight night stay at the *** in Barcelona with round-trip shuttle transportation serviced by ***. And a Montserrat half-day excursion from Barcelona administered by *** travel. We understand Ms. is requesting a
refund for the full amount of the package.On April 5, *** airlines changed
the inbound flight from a non-stop to a stop in Chicago, IL. The change resulted
in a new departure time greater than one hour. The airline allows for a refund
using the current flex policies in place for the Covid-19 pandemic. Expedia has
initiated the refund in the amount of $557.25, and will be processed by the
airlines. Refunds may be delayed due to the unprecedented volume of requests
the airline is receiving following the Covid-19 pandemic. On
March 24, a cancellation and refund had been processed for the shuttle service
and activity amounting to $98.53 by one of our representatives with approval by
Ms. or an authorized
user of the account. The customer requested the hotel
portion be cancelled and refunded as well, however the representative had advised
the hotel will not approve a refund at the time as the request was to early to
approve since the reservation is for August. We have contacted the hotel again
and was advised regardless of the pandemic, the reservation had been booked as
non-refundable and will remain as such. The hotel representative did mention
they may make an exception if requested closer to the end of July, however not
a guarantee. We kindly ask Ms.
to contact our service desk closer to the arrival date on her itinerary at 1-800-675-4318, to request
a refund of the hotel portion. Refunds are not a guarantee and subject to
approval by the property. We apologize for any inconvenience this may cause. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I purchased a travel package on Feb 7th in the amount of $6,032.16 to mexico and was supposed to depart on March 19th and return march 22nd. Two weeks prior to the trip I began to call expedia to utilize my travel insurance which states that you may cancel your trip no matter what the reason is. The main reason was because of the COVID-19 outbreak. Furthermore, its a good thing we did not go as the country had a flight restriction and we would not be able to get back to our families and children if we would have went. There is no option to self access the travel insurance online, it states a call must be made. The wait times each time were over 3 hours long. I attempted to call more vigorously each week and did not get to speak with a representative. I canceled the booking myself online and contacted by CC for a refund. (There was no option to use my travel insurance which covers all costs of cancellation) Expedia did not issue the refund. I have been on the phone with them consistently. I was told that the resort is the one who can issue me a refund although expedia is the one that extracted my money from my account. The statement says expedia, not the resort. I called the resort they are closed i=until July, No matter how much I have asked for my refund expedia gives me the run around. I am a nurse and under alot of stress during this time as is. This situation is adding on to my stress level and I am still out of $6,032.16. Please help me get it back from these thieves. Thank you.
Expedia.com Response
• Jun 30, 2020
June 30, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com
case number ***) wants a
full refund of $2999.40.Our records indicate on February
7, 2020, Ms. or an authorized user of the
Expedia account, self-booked four round trip flights on *** Airlines, departing
on March 19, 2020 from New York, NY to Cancun,
Quintana Roo, Mexico, returning on March 22, 2020 with a three night hotel
stay at *** Resort &
Spa, roundtrip airport shuttle and the Vacation Waiver via ***. We
can confirm on March 17, 2020, the customer cancelled the reservation via
electronic web form. A hotel cancellation
email was sent to the email address on file which advised there was no refund.
A flight cancellation email was also emailed to the email address on file and
it advised an airline credit of $2,950.76.On April 20, 2020, the customer called
in and requested a refund. Our
representative attempted to contact the hotel property but was unable to reach. The customer insisted that he wanted to get
the full refund. Our representative advised the customer about the coupon but
he declined and requested a refund. Expedia emailed
the hotel per their request and asked for a full refund. Expedia emailed the hotel on April 26,
2020 and asked for a full refund. Expedia
emailed the customer advising we are waiting for the hotel’s response. Expedia
contacted *** Airlines and they advised the customer is not entitled to a
refund since they cancelled their own reservation and not the airline, advised
the future travel credit is valid until December 31, 2021.From May 10, 2020 through May 29, 2020,
there were numerous emails from the customer to Expedia inquiring on the
status of the refund. The customer sent
in an email inquiring on the hotel refund. Expedia replied advising we were waiting for a response from the hotel
regarding the refund.On June 29, 2020, an Expedia
representative contacted the hotel and they advised no exception could be made
on the reservation as it was booked on a special rate and COVID19 is not a
deciding factor, there will be no refund.After further on June 30, 2020, Expedia reviewed the Expedia account and the ***
Airlines record. Expedia verified the customer
cancelled the reservation on March 17, 2020. Expedia confirms the emails were emailed to the customer for the hotel
and flight cancellation. We confirmed the
flight has a future travel credit $737.69 per ticket available to be rebooked
and used by December 31, 2021. ***
Airline is not charging an exchange fee, but if there is any difference in fare
cost it would be the customer responsibility. The hotel advised on June 29, 2020 that the reservation was non-refundable
and that there were no exceptionsPlease note that Expedia serves as a
third-party intermediary with travel providers such hotels, car rental agencies
and airlines, and is subject to the rules and restrictions of those
providers. ***
Airlines was the operating carrier and merchant of record (the entity
that received the funds and the company that charged the credit card) on this
itinerary. In addition, at the time of completing his booking on our website, Ms.
*** agreed to our Terms of Use, which expressly provide:Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Ms. can contact our Customer Service Department
at 877-227-7481 for assistance with exchanging
the flights or any questions.
Based on the above we are not able to honor the
refund request for the hotel. Thank you
for allowing us the opportunity to address the issue that was brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.
My flight and hotel were canceled by the agency due to COVID-19, I received and email stating the hotel was canceled by the agency and I would receive a full refund, however, I was shorted $62.02, I then received an email stating my flight was cancelled and I had a credit for it. When I reached out to expedia, a rep agent (Janice) reviewed my itinerary and submitted my claim for a refund of the remaining balance ($62.02) for the hotel fees. Janice also stated my flight was refundable and placed me hold once again while she reviewed *** Airlines for refund validity. Janice then advise I am able to be refunded for the full fees due to COVID-19 waiver by Expedia, in which I agree to opt for that option vs the credit. She submitted my claim for that. She provided me with both claim numbers and said my flight fees would be refunded in 30-60 days. I've since been getting emails from supervisors with the s*** copy and paste company structured email response, in which they fail to address my initial questions, as to what changed from when Janice advised me the flight is refundable to what they now say it's not. My second question was where does it state that on my itinerary it was a non refundable flight? I am not able to locate that nor do I recall it stating that when I booked. And when booking in the future, where may I find it on the site indicating that it's non refundable. I've had 3 responses from three different supervisors with the s*** copy template but all fail to address and assist me. *** airlines said my flight was refundable and to reach out the expedia for reimbursement. So,as you may see why I am confused as to why they are now saying I am not.
June 17, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) would
desire a full refund due to the inconsistency, lying and unwillingness to
actually assist her in this matter. $62.02 from the hotel fee's that she says she
was shorted and $1395.08 for the flight. Our records indicate on February 27, 2020, Ms. ***
or an authorized user of the Expedia account, self-booked two round trip
flights on *** Airlines, departing on May 27, 2020, from Dallas, TX to Paris,
France,
returning on June 2, 2020, with a five night stay at Hôtel *** via ***
We can confirm on April 23, 2020, Expedia processed
a refund of $291.84 to the original form of payment for the cancelled hotel reservation.
On May 13, 2020, the customer requested a refund of $62.02. Says she was charged when the hotel cancelled. Our representative reviewed the reservation
and confirmed she was refunded the full amount for the hotel.
On
May 14, 2020, our representative checked the *** record, which required a
call to the airline before a refund can be processed.
From
May 14, 2020 through May 18, 2020 there were numerous emails from
the customer to Expedia and from Expedia to the customer about the customer
receiving a refund for the reservation.
On June
11, 2020, Expedia processed a refund of
$1457.10 to the original form of payment for the cancelled flight reservation.
After
further review on June
17, 2020, Expedia reviewed the Expedia account and confirms a refund of
$291.84 was processed on April 23, 2020 for the hotel reservation. $1457.10 was processed on June 11, 2020 for
the fight reservation. The total refund
amount was equal to the original charged amount of $1748.94. The refund
should appear on the card with 30 days from the processing date.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In addition, at the time of completing his
booking on our website, Ms. agreed to our Terms of Use, which
expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Based on the above there is no refund request
that we are able to honor. thank you for allowing us the opportunity to address
the issue that was brought to our attention. If you have any further questions
or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate
Correspondence Team
I purchased a trip and travel insurance through Expedia. My flight was cancelled by the airline on 04/11/20, but Expedia failed to notify me in any form (e-mail, text, call). When I checked my expedia account on 05/18/20, I saw that my trip was cancelled. I called Expedia to inquire about the refund and was informed that they can only refund the cost of the flight and not the cost of travel insurance. The representative explained that because I only had 15 days since the cancellation of the trip to claim the refund for the cost of travel insurance. Because Expedia failed to notify my about the flight being cancelled, I suffered the lost of travel insurance that otherwise could be refundable. I asked Expedia to offer credit to be used towards future Expedia purchases or transfer insurance to another trip (July 2021), they were not able to offer either. Expedia should admit the failure to inform its client of flight cancellation and either refund the cost of travel insurance or at list offer an equal credit towards future trips.
June 28, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding insurance. Our
records reflect a flight protection plan with travel start date from July 20,
2020 through July 28, 2020 for two travelers. We
understand Ms. is requesting a refund
for the insurance.The insurance Ms. purchased was effective from the date of
purchase through the date your trip was cancelled. Insurance was refundable
within 15 days after purchase.We
are unable to provide a refund for the insurance due to the information
provided. We apologize for any inconvenience this may cause.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Bookings:
*** 144.30
*** 260.50
*** 404.68
I have three bookings I canceled and want a full refund. After numerous attempts to get this resolved, Expedia says it will process only one refund and provide 2 travel vouchers. I don't want vouchers, I want full refunds for all 3 reservations as promised when travel was canceled . It has taken over 30 days and I still have nothing and I want full refund for all 3 trips. Expedia tricks people into supposedly agreeing to voucher with a clever email that says your 2 options are to either get a full refund or get travel voucher. If you click the button you have unknowingly agreed to get travel voucher. Tricking consumers to get the desired outcome is not okay.
July 1, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) wants a refund of $809.48.Our records indicate on January 15, 2020, Ms. or an authorized user of the Expedia
account, self-booked a two night stay at *** Hotel,
checking in May 18, 2020 and checking out May 20, 2020, via ***.We can confirm on April 25, 2020, the reservation was cancelled and a coupon for $404.68
was applied to the Expedia account.On May 16, 2020, the customer contacted
our Social Media Team and inquired on a refund. Our representative advised the cancelled reservation would receive a
coupon for future use and not a refund. The customer advised she wants a refund and will dispute with the bank.Our records indicate on January 16 2020, Ms.
*** or an authorized user of the Expedia account, self-booked a two night stay
at *** Hotel, checking in May 20, 2020 and checking out May 22,
2020, via ***We can confirm on April 25, 2020, the reservation
was cancelled and the coupon for $260.50 was applied to the Expedia account.On May 16, 2020, the customer contacted
our Social Media Team and inquired on a refund. Our representative advised the cancelled reservation would receive a
coupon for future use and not a refund. The customer advised she wants a refund and will dispute with the bankOur records
indicate on January 19, 2020, Ms. or an authorized user of the Expedia account, self-booked
a one night stay at ***, checking in May 22, 2020 and
checking out May 23, 2020, via ***.
We can
confirm on May
12, 2020, the reservation was cancelled and a refund for $144.30 was issued to
the original card charged.
After further review on July 1, 2020, Expedia reviewed the
Expedia account and the three reservations. One of the reservation (***) was booked as a refundable reservation and was refunded. The other two reservations (*** and ***) were booked as non-refundable reservations
and were not refundable so a coupon was applied towards a future stay.We understand that you are
dissatisfied with receiving a coupon for the hotel reservation vs. a full
refund. We’ve worked incredibly hard to work with our partners to provide
travelers with as much flexibility as possible due to COVID-19, particularly
for reservation that are ordinarily non-refundable or limit changes. We recognize
that an coupon may not be what you were looking for but know that these are
extraordinary circumstances that travel partners are trying to work through and
Expedia Group must follow the hotel policies.Please note that Expedia serves as a
third-party intermediary with travel providers such hotels, car rental agencies
and airlines, and is subject to the rules and restrictions of those
providers. In addition, at the time of completing his booking on our website, Ms.
*** agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts when
due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: On the three bookings I cancelled I was entitled to a refund because I could not travel to South Africa due to the COVID pandemic. Expedia sent an email stating I had a choice between a full refund or a coupon for future travel. I selected full refund but was given a "coupon for future use" because even though I selected full refund, they placed a button on their web page that looked like you needed to click it to finalize the transaction but instead it meant you were agreeing to the coupon. It was cleverly placed to get the outcome they wanted. I am not okay with the coupon. I want a refund.
Sincerely
July 9, 2020Revdex.comAlaska, Oregon &
Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank
you for forwarding the Revdex.com *** consumer rebuttal
from Ms. ***. We regret to hear Ms. did not accept our response.We are again responding to Ms. complaint regarding a refund. We understand that Ms. is requesting a refund for each of the
reservations. Expedia has reviewed the details of the previous
cases, we want to make your travel experience as
smooth as possible from start to finish during the reservation booking process.
Since the last Revdex.com complaint was received and responded to on July 1, 2020, Expedia
stands behind our initial response. Two of
the three reservation (*** and ***) were booked as non-refundable reservations. The properties did not agree with refunding the reservations, they
authorized coupons for future stays at their property. The other reservation (***) was refundable and Expedia issued a refund for that reservation on May
12, 2020.Thank you for allowing us to address this matter
further. If you have any further
questions or concerns regarding this matter, please feel free to contact us.Sincerely,Di-Di
*** Corporate Correspondence Team
Flights booked for 3 people to Japan. The airline cancelled the flights requiring a refund by law (See DOT Enforcement Actions). The airline issued credits. I refused the credits with Expedia and demanded a refund. I filled a credit card dispute and Expedia was deceptive in their response claiming that the tickets were non-refundable and that I could only receive the credits. This is counter to the law and clearly a fraudulent and deceptive business practice. AC responded to my DOT complaint noting that the tickets were indeed refundable with a $200.00 fee; however, this is irrelevant since I am due a FULL refund since the airline cancelled the flights. I have both parties in recorded calls deferring responsibility and a plethora of additional documentation supporting my claim.
July 1, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Mr. *** (Revdex.com case
number ***) wants a
refund of $1956.92.Our records indicate on November
27, 2020, Mr. or an authorized user of the Expedia
account, self-booked three multiple destination flights on ***,
departing on April 3, 2020 from Washington,
DC, USA to Tokyo, Japan, returning on April 15, 2020 from Hiroshima,
Japan to Washington, DC, USA via ***.
We can confirm on March 31, 2020, the customer called and wanted to get a refund for his reservation due to the airline schedule
change. The representative reviewed *** policy and advised the airline was giving refund for airline schedule
change made prior to March 18, 2020; and they made the airline schedule change
on March 19, 2020 so the credit option as not applicable but the future travel credit
was. The customer denied and advised he
will contact his bank and file a dispute.On April
3, 2020, the customer contacted our Social Media Team and advised he was
trying to cancel the reservation. Our representative advised that ***
was offering a future travel credit but he was not okay with the information. The customer called on April 11, 2020
advising he received an email advising
he would get an airline credit but he wanted a refund. The customer says that the U.S, Government
released a statement that tickets must be refunded.After further review on July,
1, 2020, Expedia reviewed the Expedia
account and the *** record. Expedia verified *** unconfirmed various flight segments from
March 19, 2020 through March 28, 2020. Expedia
contacted *** and they advised they are not offering refunds and are offering
a credit for 24 months from the date of cancellation. The travel must be completed and travel by April 1, 2022, since the ticket was cancelled on April 1, 2020.We understand that you are
dissatisfied with receiving a credit with an airline vs. a full refund. We’ve
worked incredibly hard to work with our partners to provide travelers with as
much flexibility as possible due to COVID-19, particularly for flights that are
ordinarily non-refundable or limit changes. We recognize that an airline credit
may not be what you were looking for but know that these are extraordinary
circumstances that travel partners are trying to work through and Expedia Group
must follow the airline policies.Please
note that Expedia serves as a third-party intermediary with travel providers
such hotels, car rental agencies and airlines, and is subject to the rules and
restrictions of those providers *** was the operating carrier and
merchant of record (the entity that received the funds and the company that charged
the credit card) on this itinerary. In addition, at the time of completing his
booking on our website, Mr. agreed to our Terms of Use, which
expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other damages
or expenses resulting there from. Expedia has no liability and will make no
refund in the event of any delay, cancellation, overbooking, strike, force
majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Mr. can contact our Customer Service
Department at 877-227-7481 for assistance with
exchanging the tickets. .Thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
We are trying to cancel a hotel reservation with Expedia about a trip that we can't make due to the current Covid-19 situation. We have been getting a run around from Expedia regarding this. We put a request to cancel our airline reservations directly with *** (currently under review) but we are not having any luck in regards to canceling our hotel reservations.
Our hotel is *** Resorts and their website states that they are refunding all reservations up to May 21th, however ours is for May 22nd.
We called the hotel yesterday, 5.17, and they said we can change our dates without any extra charges, but this would neeed to be done via Expedia.
We contacted Expedia via chat today and talked to Bill. He said it would be $1k more to change our reservation to February. I told him the hotel said there wouldn't be any further charges and he stopped replying to the chat. I called Expedia and due to the high call volume they said they would call us back. They called me back and said they couldn't process my request to change the hotel dates and needed to transfer me to a different team. I was on hold for over 40 min and then an automated message came up saying they were ending the call due to technical issues.
I tried the chat again, and they said they would transfer me to the bundle team but nobody came to the chat after 1h.
If we don't change our dates by this friday, May 22nd we will lose ALL our money that we have been saved for YEARS to go to Disney.
They are FORCING us to pick a date for the hotel during a pandemic but we don't feel comfortable picking any dates. We would like a refund. The hotel is also being predatory by not allowing us to cancel by 1 day off.
Please help us!! We don't know if February will be better. We would like to cancel preferably but if we can't we would like to maybe change the date to February (Again, we are not sure corona virus will be better by then but if this is the only way for us not to lose our years of saving then be it...)
July 1, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com
case number ***) wants a
refund of $745.00 for the hotel reservation.Our records indicate on December
19, 2020, Ms. Pereira or
an authorized user of the Expedia account, self-booked three round trip flights
on *** Airlines, departing on March 19, 2020 from Philadelphia, PA to Orlando,
FL, returning on May 31, 2020 with a nine night hotel stay at ***
Resort by *** Resorts via ***. After
further review on July 1, 2020, Expedia was
able to verify the flight reservation was refunded $316.60 for each ticket by
*** Airlines. Expedia is not able
to advise the length of time it would take for the airlines refund to appear
back on the card. We suggest, if there
is any question regarding the airline refund timeline to contact them
directly. Expedia verified on June 1,
2020, a refund of $744.09 was processed for the hotel reservation by Expedia to
the original card that was charged. The Expedia
refund should appear on the card within 30 days from the processing date.Please note that Expedia serves as a
third-party intermediary with travel providers such hotels, car rental agencies
and airlines, and is subject to the rules and restrictions of those
providers. ***
Airlines was the operating carrier and merchant of record (the entity
that received the funds and the company that charged the credit card) on this
itinerary. In addition, at the time of completing his booking on our website, Ms. Pereira agreed to our Terms of Use, which
expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding availability
and use of fares, products, or services. Airfare is only guaranteed once the
purchase has been completed and the tickets have been issued. Airlines and
other travel suppliers may change their prices without notice. We reserve the
right to cancel your booking if full payment is not received in a timely
fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Based on the above no refund request can be
honored as the refunds have been issued. Thank
you for allowing us the opportunity to address the issue that was brought to
our attention. If you have any further questions or concerns regarding this
matter, please feel free to contact us.
Sincerely, Di-Di ***Corporate
Correspondence Team
In January 2020 my wife and I booked flights from Chicago (ORD to Raleigh (RDU), leaving Chicago 19 March 2020 on *** Airlines *** and returning to ORD 28 March 2020 on *** Airlines ***. We paid a total of $437.10 for the two of us, round trip. When the Coronovirus hit, we attempted to contact Expedia to either cancel, change our flights or seek a refund. The telephone lines were busy 24-7 as I attempted to reach them. I was always placed on hold by the phone tree, and then disconnected after lengthy waits. We also attempted the Expedia website for changes or cancellation, and the website always stated that it was overly busy and that we should return later. On 16 March 2020 I sent a Certified letter to Expedia in Washington State and received no answer. At the same time, I sent and email to [email protected], and also no reply. On 12 May 2020, I was able to reach Expedia by telephone and eventually spoke with a supervisor named "Peter" who told me that he would forward my emails and documents to "corporate". Corporate wrote me on 14 May 2020 and said that I would need to go through *** and *** Airlines for any returns or flight changes. However, I had contacted *** and *** earlier and I was told by both that because I had booked with Expedia (a third party agency) I would need to work through them. We are caught between the airlines and Expedia, but we paid Expedia in good faith. I have all the emails between my wife and I with Expedia, a copy of the Certified Mail receipt and the email to [email protected]. Although it was not asked in the military section of the information, I am a US Army veteran, drafted, served 1969-1971. Thank you in advance for your assistance.
June 17, 2020Re: Expedia Case #: ***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better
Business Bureau (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding
a flight reservation. We understand Mr. is requesting to a full refund due to the COVID-19.
Our records indicate that on January 9, 2020, Mr. ***, or an authorized user of his Expedia account,
self-booked a flight reservation using Expedia’s website, under itinerary *** for a total of two travelers.
Departure on *** Airlines from Chicago, IL, to Detroit, MI on March 19, 2020. And returning on *** Airlines on
March 28, 2020.
We acted on Mr. ***’s behalf and reached out to the airlines to request for a refund, we will send him an
update via email, as soon as we receive a response. At this point, we will follow our normal policy of the tickets are
nonrefundable, nontransferable and name changes are not allowed, as this was considered a “no-show” and the
airlines has suspended the tickets.
While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity
to address the issues brought to our attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us. Sincerely,Dez ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: IF we were able to reach Expedia by phone; IF we were able to access the website to change or cancel tickets, we would have been able to reach a conclusion. However long waits on the phone only to be cut off, and the website always stating that we could not access the site because of high volume, we had no alternative. The airlines stated that we would need to work solely with Expedia, as Expedia was the third party agents whom we did business with booking the flights. Being "No shows" was beyond our control.
Sincerely
June 21, 2020Re: Expedia Case #:***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr.
*** is requesting to a full refund due to the COVID-19. Our records indicate that on January 9, 2020, Mr. ***, or an authorized user of his Expedia account, self-booked a flight reservation using Expedia’s
website, under itinerary *** for a total of two travelers. Departure on *** Airlines from Chicago, IL, to Detroit, MI on March 19, 2020. And returning
on *** Airlines on March 28, 2020.
We acted on Mr. ***’s behalf and reached out to *** Airlines to request for a refund, we were advised that a refund has been denied. However, the
tickets are qualified for a future travel credit valid for twenty four months, travel must begin by January 9, 2022. *** Airlines advised if you are requesting for a
refund please fill out the refund form at https:// www.***While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Dez ***Corporate Correspondence Team Tell us why here...
I made reservations with Expedia for March 27th thru March 31 20206to aruba. We bought a package deal for $3454.03. Flights were canceled and the resort closed on March 23, 2020. Expedia has only given us back $734 for our flights and refuse to give us back $2718 for the resort. We have tried countless times and waited for hours to speak with someone. Today is May 18t and we are s waiting for our money back.
June 17, 2020Re: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mrs. *** (Revdex.com case number ***) regarding a flight reservation. We understand Mrs. is requesting to a full refund due to the COVID-19. Unfortunately we were unable to locate an account or itinerary with the information provided. To better assist you with this matter, we ask that Mrs. to reply to this email or contact the number provided below with the applicable itinerary number and email address associated with this complaint.While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Dez ***Corporate Correspondence Team
booked a packaged deal through Expedia for my birthday back in march. I live in New York and could not go anymore due to the virus. I tried to contact Expedia multiple times, and could never get through. I then contacted my bank to get a refund, which was successful. two months later I check my banking app and it is overdrawn -$1225.38. My bank told me that Expedia reversed the claim and it is nothing that they could do about it. I also recieved a email from Expedia on 04/24 stating that they see I requested a refund may sure to check my back to get the refund I deserved. Expedia has been giving me the run around for a week now regarding my refund, I finally got them to issue me a refund for my flight and shuttle service, but they refuse to give me a refund for my hotel which was $528.00 for two people. Expedia claims they are trying to give me a coupon for a later date for up to a year but again. I LIVE IN New York.. Certain things are extended up until a year because of the virus so its a possibility I still can't go which will be money wasted. I Contacted the hotel myself as well ( ***) in which they blocked me! the supervisors gave me a false number for a REFUND .. at this point it is unfair for me to be forced to go somewhere and also pay this overdraft fee and pay the other traveler back their money because they refuse to refund back.. they claim because its a nonrefundable ticket and unchangeable but is trying to give me a changeable coupon that I can no go on still...
July 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a hotel reservation. Our records reflect a three night stay at the *** All Inclusive in Cancun,
Quintana Roo, Mexico for two adults. We understand Ms. is
requesting a refund.Our records indicate the
reservation was not cancelled before the scheduled arrival date. Expedia Group has rolled out the following
options on our websites to assist customers during the Covid-19 Pandemic if
they are unable to connect to a live agent via telephone call: Cancel online,
Cancel using Chat, or Cancel via a Cancel Request Form. All three options are
available 24/7 with NO wait times. However,
we contacted the customer to assist and was advised she was unable to cancel
via said outlets. As a courtesy, Expedia has processed a refund in the amount
of $528.12 to the original form of payment. Refunds may take up to 30 business
days to reflect due to the unprecedented volume of travel disruptions following
the Covid-19 pandemic.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
5/18/20
Reservation number: ***
Case ID: ***
Case ID: ***
Expedia Legal Department,
Unfortunately, I doubt anyone will respond or even care about this letter, but my husband and I needed to write this, perhaps as a cathartic response to a horrible ordeal we’ve had to endure now going on 2+ months, and I’m sure by the looks of it, much, much longer. We’ve used Expedia for travel since 2005 and never needed the company to handle any issue that required a refund or a travel change. I guess we were lucky up to this point.
We were supposed to travel to Spain & Portugal in June this summer to celebrate our 30th Anniversary. All that came to an end when *** cancelled our flight mid March due to COVID 19. Understandable and a true safety factor. As soon as we heard the flight was cancelled, we called Expedia. We couldn’t reach anyone but a voice activated machine, with a disconnect stating that if our trip was beyond 72 hours, we should do everything online. SInce our package was not refundable, we did not cancel online because we realized we would get nothing back. We called over and over, at different times of the day, for a week, unable to reach anyone.
Just as a comparison, we only had to make two phone calls to *** and our flight money was reimbursed with no problems. Expedia, on the other hand, has been nothing but a nightmare. Since we were unable to ever reach a live “person”, we disputed the charge with our credit card company.
After several weeks, on May 15th, *** has rejected our dispute with Expedia stating that we didn’t cancel our trip properly and we needed to address this issue with Expedia. During the weekend of May 15th-May 17th, we’ve had to endure going through tier 1, 2 and finally tier 3 to address the issue, totaling over 260 minutes for one weekend on the telephone.So in context think of all the calls, emails, and waiting on line we’ve had to endure & are still doing to deal with those. How many hours of our life we are wasting dealing with such an incompetent company. We did speak to Shireka *** and Emily *** at Tier 3, using the dispute # ***. As part of this process, we were given a number to call *** accounts receivable to free up the $262.33 that Expedia supposedly tried to credit to our account on April 20th. The number 800-*** was to an account servicing company that couldn’t help us.The person replied they haven’t done anything with Expedia for over a year, clearly once again, showing Expedia’s failure. Emily stated that we just needed to call *** to allow for the money to be transferred. Instead, *** states our only option is to do a second dispute over the charges for the car.
In total, we are owed $606.92. This includes $227.59 for a hotel we cannot use. $262.33 for a car we cannot drive and $117.00 for insurance that we bought so that we could recover our money if something went sideways. Clearly, a global pandemic is a sideways issue that Expedia fails to comprehend.
Again, you probably don’t care about the individuals you should be serving. It is failure to not lead a company with competence, compassion, & integrity. I know it’s all greed that you are seeking, since you’ve had our money since January & have made interest on it, as well as all of the hundreds of thousands of people you are swindling. I’m sure you know that these individual cases, soon spread (like COVID) to families, friends, co-workers, neighbors, community members...I could go on but I’m sure you get the picture that this vile treatment by Expedia will have lasting consequences, since as word continues to spread how awful a company you are and continue to be, people will choose to not ever book with Expedia again. Then we’ll see how Expedia will tumble. You can’t treat clients this way and not expect for some ramifications. I hope you are ready for them. You might want to start searching for a new job, once Expedia crashes, as I know someday it will.
Let’s hope someone does read this in corporate. I am intending to post this on social media and the numerous Expedia complaint groups that are on social media. Let’s see how one small individual case can help ignite the downfall of this “GREAT” company. Congrats on the bond downgrade to Revdex.com and the new CEO. The best part is that interim CEO, Barry D, wants to invest in customer service and loyalty. A good test of this will be a refund of our $606.92. That would be a great testament to a once loyal customer since 2005.
June 29, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a packaged reservation. We understand Ms.
*** is requesting a refund for the Hotel, car
and Expedia vacation waiver portions of her trip going to Porto, Portugal.On
April 11, the car reservation with *** had been processed for a full refund
which failed due to a charge-back initiated by the customers credit card
company. Expedia had processed a second refund for the full amount of $262.33
on May 19.On
May 21, an Expedia corporate representative processed a refund for the vacation
waiver in the amount of $117.00 as a courtesy for the experience received while
trying to resolve this matter.The
hotel reservation had been processed on May 19, however the refund had failed
on May 26 due to a charge-back. We have coordinated with our transaction
processing team who advised we may process a second refund for Ms. in
the amount of $227.59. Expedia has processed a refund in said amount to the
original form of payment. Refunds may take up to 30 business days to reflect
due to the unprecedented volume of travel disruptions following the Covid-19
pandemic. We
apologize for the inconsistency Ms. has experienced. At Expedia we pride
ourselves in trying deliver the best experience possible, especially in these unprecedented
times, and hope to continue a lasting relationship with her future travel needs. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Due to covid-19 I could not travel. I called I emailed with plenty of time to cancel my reservation again because of covid-19. Finally on May 14th Expedia agreed to refund me I received an email May 15th 2020 stating that I would be receiving a refund for the flights I had purchased. On May 17, 2020 late in the evening I received another email stating that they would not refund me for the flights I had purchased. I can't afford to have a credit. I don't have the slightest idea on when I will be able to travel.Besides that my daughter has graduated with her Master's.Please help me get a refund. I'm not working and still have Bill's to pay. this was beyond anyone's control. I bought flight insurance they are not honoring that. Please help me. I apologize if I'm adding to an already overwhelming task that you must have. As I submit this complaint I have invested 8 hours of wait time on the phone with Expedia
June 27, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is
responding to the consumer complaint from Luisa
P *** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a combined one-way fare with ***
airlines departing Ontario, CA to
Washington, DC on May 14, 2020, and returning May 19, 2020 for two adults. We understand Ms.
*** is requesting a refund due to the COVID-19
pandemic.Per
our records, the ticket status shows a refund has been processed by ***
airlines on May 31, 2020 for each ticket on both records.No
further action has been taken as Ms. Espinoza’s request has been fulfilled.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ZCorporate Correspondence Team
Complaint: ***
I am rejecting this response because: I have contacted my credit card company. They have not received a refund for 2 flight tickets to Washington DC for *** and ***
Sincerely
July 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for forwarding the consumer rebuttal from *** (Revdex.com case number ***). We regret to hear Ms.
*** did not accept our response and/or resolution offered.We have reviewed the documentation/new
information Ms. provided to further address her concerns.The refund of $427.07 was for the hotel reservation.
This refund was processed by Expedia as we were the merchant of record for this
charge. As previously mentioned, both records with *** airline
has been refunded on May 31, 2020 to the *** ending in xxx-***. *** airline
is the merchant of record for these charges and has been processed by ***
directly. We have contacted the airline to confirm the refund and was advised
they have already processed the funds. We kindly ask Ms. to coordinate
with her financial institution to inquire on the refunds. We thank you for allowing us to address this matter further. If
you have any further questions or concerns regarding this matter, please feel
free to contact us. Sincerely,Michael ZCorporate Correspondence Team
I purchased 2 tickets from US to South Korea back in January for my mom and my brother. Tickets were for *** Airline for March departures.
Due to COVID-19, the airline cancelled both tickets as they fully suspended all flights between US and Korea at that time. Here begins my nightmare.
So far, I've emailed them a couple times with as much details as I could possibly include with original order confirmation emails. I've called so many times, which was never successful.
Some time later (in March), they emailed me saying that they have issued airline credit for my mom's ticket. And until now, there is no words on my brother's ticket. They were both supposed to leave on the same date on the same flight. Neither of them want airline credits as they won't be able to schedule a trip in the near future. I've of course contacted the *** Airline, where I was confirmed multiple times that they have granted full refunds on all the flights they cancelled due to COVID-19. I explained that I could not get a hold of Expedia.com in any ways, but *** couldn't really do anything for us as they have already fully refunded Expedia.com for both flights. It's almost $2,000 USD that we paid and couldn't get back for months of time.
June 28, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case #’S ***Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case
number ***) regarding flight
reservations. Our records reflect a round-trip with *** Airlines departing Seattle, WA to Seoul,
South Korea on March 24, 2020, and returning April 21, 2020 on itineraries ***
and *** for two adults. We understand Mr. is requesting a refund for both records.On March 10, *** airlines cancelled flight
operations to the outbound and inbound flights making each ticket eligible for
refund. Expedia has initiated the refund request and will be completed by ***.
Refunds may be delayed due to the unprecedented volume of requests the airline
is receiving following the COVID-19 pandemic.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Itinerary #***
My trip booked through Expedia was cancelled. I had been trying to reach Expedia to get the ball rolling on my refund but was never successful due to being on hold forever then disconnected. Out of frustration, I filed a dispute through the bank my credit card is issued (***). A day later, I did get through to Expedia and they agreed to a refund of part of the funds. 1,160.29 USD.
Immediately, I contacted *** and had them stop the dispute. Fast forward to more than a month later and no refund from Expedia. After several unsuccessful attempts via chat to resolve the issue, I phoned in and waited on hold for a half hour before working with a customer service rep who told me that the reason I did not get the refund is that it was still being disputed.
I have proof from *** that it is not. They sent a phone number for me to call to my email address, but that company said, "We don't do that."
I am stumped. I just want the $1,160.29 I am owed. I don't care if they send me a check or deposit it back to the credit card on record, but I want that money.
June 28, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a hotel reservation. We understand Mr. is requesting a refund for
the hotel stay at the *** Hotel
*** in London, England.On
April 15, Mr. or an authorized user of the Expedia account called to
inquire on the hotel refund. The representative received a refund waiver from
the property to process a refund for the stay without penalty. On April 16, the
refund failed due to the charge-back Mr. mentioned. On May 19, we processed
the refund again in the amount of $1160.29 to the original form of payment, and
was completed by the customers credit card company on May 22.No
further action has been taken as Mr. request has been fulfilled.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Expedia, the *** has refunded my money in full for my non-refundable stay with them. You now have my money and will not give it back. That is absolute ROBBERY!
This experience ensures I will NEVER book with Expedia again. Such poor business practice and the ONLY company I have had issues with, particularly since the hosting hotel agreed to refund me immediately and without issue!
Booked a one-way airline ticket scheduled to leave March 14th 2020 from Cleveland OH to Prague Czech Republic. Travel bans were announced two days prior by federal government. I wanted to cancel my flight since my return to the US would not have been possible. My return to the US was schedule for March 25 2020 through another travel agency. They have fully refunded my ticket. I have tried every avenue to contact Expedia with no success. I immediately called them after the announcement was made. I have tried on line and by phone. I have left my phone number for a call back since hold ques were long on the suggestion of the Expedia call center. No one ever called me back. I continued to try to contact them for weeks. I want my $2691.20 refunded. It was charged to my credit card. The date I made my reservation was 2/15/2020
June 30, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case
number ***) wants a
full refund of $2691.20.Our records indicate on February
15, 2020, Ms. or an authorized user of the Expedia account, self-booked
a one way ticket on ***, departing on March 14, 2020 from Boston, MA,
USA to Prague,
Czech Republic with
the Flight Protection Plan, via ***. We
can confirm there are no notes, calls or documentation listed on the Expedia
account in regard to cancelling the reservation,After
further review on June 30, 2020,
Expedia reviewed the Expedia account and the ***
record. *** listed the customer
as a no show on March 14, 2020 for flight 218. There are no notes or calls listed on the *** record or the Expedia
account in regard to cancelling. *** fare rules states they would deduct
their no show fee of $390 before refunding. Expedia called the customer and left a message explaining ***
marked the reservation as a no show and their no show fee is $390.00 and the
refund will be less the $390.00 no show fee. Advised
will not submit to *** until I receive a call back.Please note that Expedia serves as a
third-party intermediary with travel providers such hotels, car rental agencies
and airlines, and is subject to the rules and restrictions of those
providers. *** was the operating
carrier and merchant of record (the entity that received the funds and the
company that charged the credit card) on this itinerary. In
addition, at the time of completing his booking on our website, Ms. agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Based on the above we are not able to honor the
refund request for the flight reservation but will be able to submit the
request to *** after speaking with Ms.. Thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I had booked a flight for my mother from Athens to SFO and back through expedia. The flight was serviced by *** Airlines. Expedia emailed me that the airline changed my flight and asked me to respond whether I agree with the change. I selected that I disagree immediately and they told me they will be calling me back to settle the issue. The return flight was: SFO-Istanbul, Istanbul to Athens. The airline had changed only the second leg of the return flight so my mother would have to book a hotel during COVID times at Istanbul. I never received a call back from Expedia and when I called their call center it was down for multiple days in a row. As a result I had to book a second return flight for my mother.
Expedia refuses to refund me for the second flight I had to book despite their not following up on their promises to call be back after I did not accept the flight change and their call center being down for multiple days in a row.
June 15,
2020Revdex.com Alaska,
Oregon & Western Washington Complaint
DepartmentRE: Expedia
Case ***Dear Revdex.com, Thank you
for contacting Expedia regarding the complaint from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns brought to our
attention. Expedia is disheartened the customer felt their concerns were not
resolved adequately by our company prior to seeking further actions from you. Expedia
is responding to the consumer complaint from *** (Revdex.com case
number ***) regarding a flight. We understand ***
*** is requesting a refund.***
*** had a flight for one passenger with *** Airlines, traveling from
Athens, Greece to San Francisco, CA, USA, departing on March 7, 2020 and
returning on March 30, 2020.The
records show that the airline made a change to the return flight on March 15,
2020 and it had not been used. The airline allowed a refund for the return
flight. The amount will be about $370.00 once it is completed by the airline.
The refund processing time varies based on the processing of the airline and
the credit card company.The
original return flight departed from Athens, Greece on March 29, 2020, and from
Istanbul, Turkey on March 30, 2020. The new flights offered were identical routing
and times, but departed on March 31, 2020 and April 1, 2020. The refund of the
unused nonrefundable flights was available as the passenger did not have to
accept the time difference. However, the airline does not provide compensation for
additional travel expenses for new travel purchased.We thank
you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Denise ***Corporate Correspondence Team
I purchased a vacation package from Expedia on 2/10/2020 that included airfare/ hotel and travel insurance (in the event the trip needed to be cancelled). The trip was scheduled for 5/16/2020-5/21/2020. Beginning on 4/1/2020 I began to contact Expedia to use the insurance to cancel the trip but was advised that due to the large volume of call and unless my trip was within the next 10 days, I could not to contact them. On 4/23/2020 I received an email from *** stating my flight was cancelled and I would be given vouchers that needed to be used by 1/4/2021. I was also issued a coupon for the hotel. On 5/11/2020 I contacted Expedia and explained that I did not want vouchers/coupon and had purchased the insurance. Expedia stated that the insurance could not be used but cannot provide any explanation as to why. I do not want vouchers/coupon that I can not use and feel Expedia misled me when I purchased the insurance since it could not be used for its intended reason.
June 16, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case number ***) regarding her package
reservation. We understand the customer is requesting a full refund of the
booking due to COVID-19 using her Travel Protection Vacation Waiver. Please be advised, on June 16, 2020, Expedia
contacted Ms. by phone and resolved the issue directly with the
customer. We sent an email to the customer recapping our conversation and
action taken. Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Ms. accepted Expedia’s Terms of
Use, which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses,
omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: Although I do appreciate Expedia contacting me( the rep was very patient and courteous) and refunding our hotel cost, I am still not happy regarding the *** flights. I feel that we purchased the travel insurance at the time we booked our trip and should be entitled to a refund of both the hotel and flight. The vouchers that are offered have to be used by 1/4/2021. We are not able to travel within this time frame. If we have no other choice but to accept vouchers, we should have a one year from the date of our trip, 5/16/2021 to use them
Sincerely
Complaint: ***
I am rejecting this response because: While I thank you for finally refunding the cost of the hotel. I do not understand how you can sell "travel Insurance" and not honor it. What was the purpose of purchasing the travel insurance if it will not be honored? Sounds like a bait and switch to me..
Sincerely
July 4, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # *** Dear Revdex.com, Thank you for forwarding the consumer rebuttal from Ms.
*** (Revdex.com case number ***). We regret to hear Ms. did not
accept our response and/or resolution offered.
We have reviewed the documentation/new
information Ms. provided to further address her concerns. The vacation waiver protects the
customer to return any amounts refunded by the
travel provider(s), and refund any amounts withheld by the travel provider as a
change or cancel fee. The customer can cancel the Vacation Waiver for a full
refund within the first to occur of the following: (a) 15 days from the
purchase date; or (b) the start of the scheduled trip. As per the terms and conditions on the Vacation
Waiver, the amount paid for the Vacation Waiver remains non-refundable.Due to the information provided,
we are unable to process a refund for the Vacation Waiver.We
thank you for allowing us to address this matter further. If you have any
further questions or concerns regarding this matter, please feel free to
contact us. Sincerely,Michael ***Corporate Correspondence Team
My trip to New Zealand was canceled by Expedia. According to Department of Transportation rules, the flight cost should have been refunded fully within 7 days. Instead I got an email saying I have airline credits, and a promise for a future email from Expedia. It has been 30 days and no additional info has come and no refund or offer of refund. They are holding my $7000 hostage in the form of flight credits, against the US DOT rules/regulations. I saved this money and planned this trip for years. Credits offered are not accepted and will not be able to be used. I demand a full refund.
June 30, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is
responding to the consumer complaint from Ryan
*** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a multi-city fare with *** departing Los Angeles,
CA, to Rarotonga, Cook Islands on June 20, 2020, Rarotonga, Cook Islands to Rarotonga,
Cook Islands on June 24, 2020, Wellington, New Zealand to Queenstown, New
Zealand on June 30, 2020, and returning July 4, 2020 to Los Angeles, CA for
five adults. We understand Mr. is requesting a
refund due to the cancelled flight.On April 18, *** cancelled flight operations
from Los Angeles to Rarotonga. Expedia reached out to the airlines to request a
refund for the flights using any flex policy in place due to the Covid-19
pandemic. We have been advised the long haul flight segments are refundable, however
the short haul segments from Wellington to Queenstown
and Queenstown to Auckland are not eligible for refund due to the fare it was
purchased under. The airlines provided the amount of $137.49 per passenger to
be used as future travel credit with *** until June 30, 2021.
Change fees will be waived, while fare difference may apply. The airline
advised to process a refund in the amount of $1245.96 per passenger. Expedia has initiated the refund in
the amount of $6229.80, and will be completed by the airline directly. Refunds
may be delayed due to the unprecedented volume of requests the airline is
receiving. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I booked a vacation and cancelled due to Covid 19. I was refunded to my chase credit card for the hotel portion but not the airline portion which is $1800. I have been trying to contact Expedia for almost 3 months now. They don’t answer phone calls or respond to emails. I have no idea what happened with the airline portion but do know that I have an $1800 credit card balance. How do I continue paying my credit card when I don’t know what I am paying for. By the way I tried calling *** Airlines and they would help because I went thru Expedia.
June 28, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # *** Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from Joann
*** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a round-trip fare with ***
Airlines departing Newark, NJ to Punta
Cana, Dominican Republic on August 7, 2020, and returning August 14, 2020 for
four adults. We understand Ms. is requesting a
refund due to the Covid-19 pandemic.***
airlines does not allow refunds as no schedule change occurred before the
cancellation on the flights on March 30, however the airlines has extended
future travel credit for each passenger. New tickets must be re-issued and new
travel must commence by March 17, 2022. Change fees will be waived by the
airline, while fare difference may apply. Change in origin and destination are
allowed. Residual value if any will be forfeit when re-booking. We understand that the customer is
dissatisfied with receiving a credit with an airline vs. a full refund. We’ve
worked incredibly hard to work with our partners to provide travelers with as
much flexibility as possible due to COVID-19, particularly for flights that are
ordinarily non-refundable or limit changes. We recognize that an airline credit
may not be what Ms. was looking for, but
know that these are extraordinary circumstances that travel partners are trying
to work through and Expedia Group must follow the airline policies.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I booked a roundtrip ticket to Barcelona Spain which include both the Airfare,Hotel, round trip transportation to and from the airport and a day trip to Monserrat on 2/24/2020. The total cost for the trip is $1,837.01 When I called and spoke to a representative AARP Travel Powered by Expedia on 3/24/2020 when COVID-19 became a Global Pandemic and wanted to cancel my reservation for my trip which was scheduled for 8/25/2020 thru 9/3/2020 I was told I could cancel the roundtrip Shuttle service booked and the day trip to Monserrat but that the Hotel refused to cancel because it was too early. It was the same story with the Airline. I then contacted *** on the same day and filed a complaint with them as this was the credit card I had used to book this trip and and they are also refusing to assist me in cancelling the Hotel which amounts to $1,279.76. The Airfare in the amount of $557.25 is on hold per *** and they are giving the Airlines until 6/2/2020 to counter my complaint.The Airlines that received a bail out from government.
My complaint is simply this. I live in New York City it was my dream to travel to Spain and spend my Birthday, August 27th but due to circumstances beyond my control, such as not being able to travel outside of the United States due to a Global Pandemic which has Spain as second to United States in COVID-19 Cases for a total of 222,239. I do not fill safe or comfortable having to board plane with a mask for 7 plus hours to travel to a country where I may also, become infected with COVID-19. I have tried to get this sorted out on my own and now I am asking the The Revdex.com for help with this situation.
I lost my Mother on 4/8/2020 to COVID-19 while she resided in a Nursing Home in New York City. The last conversation I had with her on 3/6/2020, which six days before the Governor of New York City locked down the Nursing Homes was that was going to Spain finally. The land of her Father's birth. How could I know, that would be the last time I would see my Mother again. I would like someday go to Spain. Perhaps, when it is completely sad to travel just not in 2020.
July 1, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: AARP Travel Center Case # ***Dear Revdex.com, Thank you for taking the time to contact AARP
Travel Center regarding an issue from our customer. We appreciate the
Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention. AARP Travel Center is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a packaged reservation. Our records reflect a round-trip fare with ***
Airlines departing New York, NY
to Barcelona, Spain on August 25, 2020, and returning September 3, 2020 for one
adult. An eight night stay at the *** in Barcelona with round-trip shuttle transportation serviced by ***. And a Montserrat half-day excursion from Barcelona administered by *** travel. We understand Ms. is requesting a
refund for the full amount of the package.On April 5, *** airlines changed
the inbound flight from a non-stop to a stop in Chicago, IL. The change resulted
in a new departure time greater than one hour. The airline allows for a refund
using the current flex policies in place for the Covid-19 pandemic. Expedia has
initiated the refund in the amount of $557.25, and will be processed by the
airlines. Refunds may be delayed due to the unprecedented volume of requests
the airline is receiving following the Covid-19 pandemic. On
March 24, a cancellation and refund had been processed for the shuttle service
and activity amounting to $98.53 by one of our representatives with approval by
Ms. or an authorized
user of the account. The customer requested the hotel
portion be cancelled and refunded as well, however the representative had advised
the hotel will not approve a refund at the time as the request was to early to
approve since the reservation is for August. We have contacted the hotel again
and was advised regardless of the pandemic, the reservation had been booked as
non-refundable and will remain as such. The hotel representative did mention
they may make an exception if requested closer to the end of July, however not
a guarantee. We kindly ask Ms.
to contact our service desk closer to the arrival date on her itinerary at 1-800-675-4318, to request
a refund of the hotel portion. Refunds are not a guarantee and subject to
approval by the property. We apologize for any inconvenience this may cause. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I purchased a travel package on Feb 7th in the amount of $6,032.16 to mexico and was supposed to depart on March 19th and return march 22nd. Two weeks prior to the trip I began to call expedia to utilize my travel insurance which states that you may cancel your trip no matter what the reason is. The main reason was because of the COVID-19 outbreak. Furthermore, its a good thing we did not go as the country had a flight restriction and we would not be able to get back to our families and children if we would have went. There is no option to self access the travel insurance online, it states a call must be made. The wait times each time were over 3 hours long. I attempted to call more vigorously each week and did not get to speak with a representative. I canceled the booking myself online and contacted by CC for a refund. (There was no option to use my travel insurance which covers all costs of cancellation) Expedia did not issue the refund. I have been on the phone with them consistently. I was told that the resort is the one who can issue me a refund although expedia is the one that extracted my money from my account. The statement says expedia, not the resort. I called the resort they are closed i=until July, No matter how much I have asked for my refund expedia gives me the run around. I am a nurse and under alot of stress during this time as is. This situation is adding on to my stress level and I am still out of $6,032.16. Please help me get it back from these thieves. Thank you.
June 30, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com
case number ***) wants a
full refund of $2999.40.Our records indicate on February
7, 2020, Ms. or an authorized user of the
Expedia account, self-booked four round trip flights on *** Airlines, departing
on March 19, 2020 from New York, NY to Cancun,
Quintana Roo, Mexico, returning on March 22, 2020 with a three night hotel
stay at *** Resort &
Spa, roundtrip airport shuttle and the Vacation Waiver via ***. We
can confirm on March 17, 2020, the customer cancelled the reservation via
electronic web form. A hotel cancellation
email was sent to the email address on file which advised there was no refund.
A flight cancellation email was also emailed to the email address on file and
it advised an airline credit of $2,950.76.On April 20, 2020, the customer called
in and requested a refund. Our
representative attempted to contact the hotel property but was unable to reach. The customer insisted that he wanted to get
the full refund. Our representative advised the customer about the coupon but
he declined and requested a refund. Expedia emailed
the hotel per their request and asked for a full refund. Expedia emailed the hotel on April 26,
2020 and asked for a full refund. Expedia
emailed the customer advising we are waiting for the hotel’s response. Expedia
contacted *** Airlines and they advised the customer is not entitled to a
refund since they cancelled their own reservation and not the airline, advised
the future travel credit is valid until December 31, 2021.From May 10, 2020 through May 29, 2020,
there were numerous emails from the customer to Expedia inquiring on the
status of the refund. The customer sent
in an email inquiring on the hotel refund. Expedia replied advising we were waiting for a response from the hotel
regarding the refund.On June 29, 2020, an Expedia
representative contacted the hotel and they advised no exception could be made
on the reservation as it was booked on a special rate and COVID19 is not a
deciding factor, there will be no refund.After further on June 30, 2020, Expedia reviewed the Expedia account and the ***
Airlines record. Expedia verified the customer
cancelled the reservation on March 17, 2020. Expedia confirms the emails were emailed to the customer for the hotel
and flight cancellation. We confirmed the
flight has a future travel credit $737.69 per ticket available to be rebooked
and used by December 31, 2021. ***
Airline is not charging an exchange fee, but if there is any difference in fare
cost it would be the customer responsibility. The hotel advised on June 29, 2020 that the reservation was non-refundable
and that there were no exceptionsPlease note that Expedia serves as a
third-party intermediary with travel providers such hotels, car rental agencies
and airlines, and is subject to the rules and restrictions of those
providers. ***
Airlines was the operating carrier and merchant of record (the entity
that received the funds and the company that charged the credit card) on this
itinerary. In addition, at the time of completing his booking on our website, Ms.
*** agreed to our Terms of Use, which expressly provide:Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Ms. can contact our Customer Service Department
at 877-227-7481 for assistance with exchanging
the flights or any questions.
Based on the above we are not able to honor the
refund request for the hotel. Thank you
for allowing us the opportunity to address the issue that was brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.
Sincerely, Di-Di ***Corporate Correspondence Team