I have *** (***) and have been trying for 4 days (since the US has placed a travel band) to cancel my trip to NYC...I purchased the insurance waiver. I booked through Expedia.com. There phone message is to only call if u are within 7 days of travel or to cancel on line. I tried to go on line and cancel but because I purchased a package that includes Flight and hotel it doesnt allow your to cancel..You have to cancel by phone only...I have been calling for days all hours of the day and night.calls are dropped after waiting on hold for hours or the calls are dropped without being answered. (technical difficulties) I tried calling the airlines (***) with no problem answering but has to go through expedia and have called the hotel directly also state has to go through hotel...I just want a record that I have done everything in my power to cancel in a timely matter. On their facebook page there are many others complaining of the same issue.
Due to my lung issue and this Corono virus known to attack the lungs specifically it is best that I cancel. I was able to cancel other tours with no problem that I had prepaid including broadway..no problem...I am also booked with expedia flight and hotel in July for a trip to seattle for a cruise I have booked...I am hoping this also will not be a problem when the time comes to also cancel that if we have to ...Thank you for your help in this matter.
I just cancelled my reservation for 3/20/20 - 3/22/20 to a hotel in *** Ohio (made on 2/1/20) because of a ban by president trump regarding family not being allowed into assisted living/retirement communities to see their relatives due to the corona virus (covid19). This was my only reason for making the hotel reservation so I could visit with my mother who is 79 years old. I realize I opted for the non-refundable price when making the reservation but the covid19 virus wasn't even known of at the time. Expedia needs to make allowances for emergencies like this. I have NO idea when the ban will be lifted so I'm not able to re-schedule at this time. I have tried to contact Expedia quite a lot but with NO outcome.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
Customer Response
• Mar 25, 2020
Complaint: ***
I am rejecting this response because: It is now almost 1 week after I was supposed to travel and the response I got back from Expedia didn't even mention that a refund would be in the making. I am not traveling within the next 72 hours (since I was supposed to travel last weekend, 3/20/20). I understand there are a lot of people trying to get a hold of Expedia at the moment. All I would like is an answer regarding receiving a refund. Yes or no? I am still unable to get through to Expedia (I try at least 3-4 times/day). Thank you.
Sincerely
Expedia.com Response
• Apr 01, 2020
Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention. Expedia is responding to the
consumer complaint from *** T *** (Revdex.com case number *** regarding a
hotel reservation. Our records indicate/reflect a hotel booking at the *** Airport - Brookpark. We understand *** is requesting a refund. On March 13,2020 *** or someone
with access to the account canceled the hotel reservation. The hotel policy for
this reservation is non-refundable and in-case of any cancellations or changes, a
penalty equaling the full amount of the purchase price. The hotel has agreed to
waive the penalty and allow a refund.The amount of $207.36 and $9.00
has been refunded to the original form of payment. Please allow 3-7 business
days to process, or up to two billing cycles dependent on the financial institution. We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us. Sincerely, Michael ***Corporate Correspondence Team
Customer Response
• Apr 02, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I used this service to book a package to Las Vegas. I need to cancel the booking. I purchased the trip insurance which Expedia refers to as travel waiver. And I am unable to contact Expedia by phone or o. Line for 2 days. My trip is today and I am still not able to cancel. When I select the cancel options I receive response that I must call . The phone number listed states due to technical difficulties the call cannot be completed. When I attempt to use the chat option the response is all agents are busy try back.
Expedia.com Response
• Apr 01, 2020
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
I booked a hotel through Expedia.com. due to the current covid 19 situation my event was cancelled. I had purchased the travel insurance when I booked. I have tried calling Expedia to cancel for over 24 hours and the phone numbers say the com6is experiencing technical difficulties or all agents busy. I got through several times but after being on hold for over an hour the line disconnected. I tried to chat online but I was told because I have travel insurance I need to speak to an agent which I can not reach. It tells me all agents busy to please call back. I need to speak to someone immediately. My hotel checkin day came and went and I still cant reach an agent. I did call hotel and they cancelled me on their end but said I still had to call Expedia. I want my refund and will never be booking with Expedia again. This is so frustrating and a waste of time causing undue stress.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank youTell us why here...
I booked the hotel in Atlanta by Expedia and due Coronavirus and than on March 12 I needed to cancel it because my son was sick . We would go from Orlando to Atlanta by frontier flight. I was scared my son become worse if I try to take the flight. So, the frontier canceled our tickets no charge no fee and full refund. But we I tried to cancel the hotel by website and Expedia app, on the full refund time ( before 6pm on March 12) both of them was showing a half amount fee ( even I try on the correct time to cancel - with full refund the website and app was messy. I tried to call to Expedia customer service but the dial has been with the automatic record: due high volume of call due coronavírus we are not able to take the call etc . So I called directly to front desk representative and she canceled the room without charge or fee ; so she said me the refund will be do by Expedia. So, the representative gave me the cancelation number and send the message on my Expedia login with cancelation information . So I want my full refund, full rewards points that I used for this room. Now Expedia sent the email that the refund will be a partial amount. It’s not correct if I cancel on time to have a full refund. My itinerary number is : ***. The hotel number cancelation is: ***. I printed all conversation that I have with hotel representative, I recorded trying call to Expedia etc. I just want my full refund.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
Customer Response
• Mar 25, 2020
Complaint: ***
I am rejecting this response because:
Sincerely,
***
I don’t want to know the Expedia problem. I want my money back. I’ve received only a half refund amount but you can check I attached that the hotel canceled without fee and said the full refund only Expedia can do that. Now, I want the another half amount refund back please.
Expedia.com Response
• Apr 01, 2020
Dear Revdex.com,
Thank you for taking the time to
contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the
consumer complaint from *** (Revdex.com case number *** regarding a
hotel booking.
Our records indicate a canceled reservation at the ***, Atlanta ***, GA for two nights.
Check in date was March 13,2020 and check out March 15,2020. We understand *** is requesting a
complete refund.
***
or someone who has access to the account cancelled the reservation on March
14,2020. At that time, the reservation was in penalty to receive a one night
penalty equal to one night’s stay.
Expedia regrets to inform that we are unable to provide a
full refund according to the policy of the hotel.
-Cancellations or changes made after 1:00 PM local hotel time, Thursday, March 12, 2020 are subject to a hotel fee equal to 1 night(s) plus taxes and fees. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value.
We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us.
I booked a hotel in Indonesia on February 24, 2020 with Expedia. The reservation is from May 25th to May 28th of this year. I tried canceling the reservation but when I do that, they're charging me a fee for it. I have tried contacting their customer service phone line and I have been on hold for hours trying to talk with them about the situation and see if it can be resolved. I have already canceled my flight with no problem due to the pandemic, Coronavirus. I feel that I should not have to pay a fee to cancel my reservation because of this pandemic.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
I BOOKED A TRIP ON FEB 11TH WITH EXPEDIA TO LEAVE DES MOINES IOWA ON MARCH 26TH - MARCH 30TH TO ORLANDO FOR ***. I BOOKED FLIGHT AND HOTEL WITH THEM. DEPARTURE FLIGHT THROUGH *** RETURN FLIGHT THROUGH *** AND HOTEL ***. EXPEDIA SHUT OFF ALL PHONES AND INTERNET CHAT AND I CANNOT GET THE FLIGHTS OR HOTELS CANCELLED DIRECT THROUGH THE AIRLINES OR HOTELS SINCE I BOOKED WITH THIS 3RD PARTY, THEY HAVE ALSO SHUT OFF ALL OPTIONS TO CANCEL ONLINE. MY TOTAL WITH THEM IS $1,837.67. I CONTACTED MY CREDIT CARD COMPANY BUT SINCE THIS WAS AN AUTHORIZED CHARGE THEY SAID THEY CANNOT ASSIST. I HAVE EMAILED, CALLED, DONE ONLINE CHAT, TRIED TO CANCEL ON MY OWN VIA THEIR WEBSITE WITH NO AVAIL. THIS IS DUE TO THE CORONAVIRUS AND *** HAS CLOSED THEREFORE WE ARE NOT TRAVELING DURING THIS STATE OF EMERGENCY
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
I booked travel with Expedia.com and bought a travel waiver so I could cancel or change before travel. Then the Corona situation kicked in. I have been trying to reach customer service on the phone for 2 days. I am dropped 100% of the time even after being on hold for over an hour.
Further to that, I cannot fill out the form on the web to cancel or enact my travel waiver. There is 0 resolution and this is shameful.
Called
Chatted
Tried to fill out online forms that will not submit
Direct cancellation online
Direct cancellation with airline and hotel
NOTHING works. Please help the thousands of us who are having the same experience.
This is horrible!
+++++++++
Note to [email protected] and [email protected]
+++++++++
Please cancel full Itinerary: *** I have purchased a Travel Waiver so, please apply that for a full refund.
Not only is there the COVID-19 issue for all of us, my physician has said I should not travel because of recent medical treatment and my increased risk for COVID-19 exposure. I have a suitable letter if required by airlines or hotel in addition to my purchased Travel Waiver.
Also, please see that I have tried to call at least 10 times as required for cancellation with Travel Waiver - waiting as long as 2 hours on the phone. Most times, I am disconnected by your system. (See attached screenshot and Dr. Note)
I want them to confirm my cancellation and refund my money.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you*** ATTACHMENTS REDACTED BY Revdex.com
On 02/29/2020, I reserved a room at *** in Nacogdoches, TX ahead of a conference at *** University on 03/18/2020. As a result of the COVID-19, the venue canceled all events at the university; subsequent to my receiving the event's cancellation, the COVID-19, was declared a national health emergency. As a result of the cancellation, I attempted to cancel the room I'd reserved on 03/12 and 03/13 through phone calls and message boards. I was told, by the *** that *** would not allow the cancellation. I made repeated attempts to connect with customer service personnel, with no success. I paid $131.00 for an overnight stay. I would like my funds returned in full.
The confirmation number associated with the reservation is ***; the email address connected with the reservation is ***@yahoo.com.
I have the printed copy of the event's cancellation that is available upon request.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
I booked a flight today and the policy allows 24 hour cancellation without penalties. So I am currently within the 24 hour cancellation window. However, when I went to cancel online, it stated that I needed to call Expedia.com's customer service phone number. When I call the number Expedia provided, it says they are having technical issues and cannot answer the phone at this time. Therefore, my 24 hour cancellation window time is ticking down while Expedia provides me with no way to cancel despite the 24 hour cancellation policy without penalties. I also tried to email them but they have not responded.
Expedia is NOT in compliance with the following mandate of the Department of Transportation:
“Enhancing Airline Passenger Protections”
If they don't want me within 24 hours I get locked into this flight AS WELL AS missing out on a cheaper flight that I found after booking this one. This will cost me of an approximately $600 savings.
I want them to contact me and address this problem immediately.
Expedia.com Response
• Apr 01, 2020
April 1, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. ***, Revdex.com case number *** regarding voiding his airline reservation. We understand that Mr. is requesting a refund and an additional $600 if the tickets are not voided with the 24 hour time.
Our records indicate on March 14, 2020, Mr. or an authorized user of the account self-booked t one way flights on *** Airlines departing January 11, 2020 from Oranjestad, Aruba to Newark, NJ via ***. The customer called to void the reservation because he wants to get a less expensive flight. Our representative was able to void the ticket as requested
After further review on April 1, 2020, Expedia verified the tickets were voided in the airline system on March 14, 2020.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
with the COVID19 I want to cancel my flight from *** to tokyo and it is impossible to speak with a human.
expedia doesnt pick up the phone, respond.
arline *** says it is expedia who hve to refund..
so I want my money back with no fees
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to m***ge their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
I've purchased a ticket via expedia.com. COVID-19 national emergency prevents travel to sites deemed as high risk. I'm trying to cancel plane tickets purchased and no access is available. Expedia does not take telephone call, chat line goes in a circle, and there is no ability to cancel flight and refund cost of plane tickets.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
Hotel Cancellation because of National Emergency on Coronavirus:
It is impossible to get an answer from Expedia. You can't even leave a review on their website about their terrible service
Hotel doesn't want to take responsibility for the booking
The hotel gave me Hotels.com as my contact but I booked the hotel through Expedia
I think it is wrong they are keeping your money under the circumstances
They accepted my cancellation saying that it is not refundable
You can't get in contact with them. Email says that you have to contact the right department and send me website information
Expedia doesn't allow you to leave a message on their website
They are not answering phone calls
Online Chat is telling to try again because agents are busy and I got tired of trying
I have called regarding my need to cancel my flight due to the COVID-19 pandemic. Expedia advised me they will cancel my ticket for a full refund which includes the ticket fee and the insurance. They never refunded me the amount and it has been a few days.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,
As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns.
Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis.
We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.
We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance.
Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.
This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers.
Thank you
Customer Response
• Mar 25, 2020
Complaint: ***
I am rejecting this response because: I called, I got a person on the phone and they hung up on me and refused to help me. This is unprofessional and wrong! My airlines canceled all trips until April 9 and my travel date is April 3. They need to do what is right and cancel my ticket. They should never get away with hanging up on me. That is a lack of professionalism
Sincerely
Expedia.com Response
• Apr 01, 2020
April 1, 2020
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com complaint #***) regarding a flight reservation.
On January 15, 2020, Ms. self-booked a flight reservation for travel from April 3 to April 19, 2020. The total amount Ms. paid for the reservation was $1070.55. Ms. has requested to cancel the reservation and be fully the refunded the total amount paid.
Upon researching Ms.’s complaint, I reviewed the cancellation policy provided on the airlines website. The policy mentions tickets are refundable if any travel was to be from February 22nd to April 30th, 2020. Since travel is within the dates provided by the airline, the airlines has authorized a full refund. I have now submitted a request on the airlines website for a full refund. Typically a refund may take 1-4 weeks. The time it takes for the refund to appear on Ms.’s account also depends on her financial institution.
We do regret any inconvenience Ms. has encountered in resolving this matter. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Daniel ***
Corporate Customer Support
Customer Response
• Apr 07, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
My daughter was attending a conference which was cancelled due to Governor ***'s announcement involving events with over 200 in attendance. The hotel told her she needed to contact Expedia for a refund because we did not make reservations directly with them. We have been trying to reach Expedia since March 12th to cancel her last night at the hotel. Expedia's call back consist of informing us that they are busy right now and to call back later. We have call back 3 times already. Their latest call back was at 5:11 am (pst) to once again leave a message that they are too busy. We are seeking a refund 1 nights stay that was not used. They also need to update their policy regarding when to return calls and ensure calls offer a solution not simply call back to check off that you returned a call.
Expedia.com Response
• Mar 30, 2020
March 30, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms.
*** (Revdex.com case number ***) regarding a hotel reservation. Our records indicate that on March 22, 2020, Expedia
issued a refund of $186.06 for the unused night of the reservation in question,
back to the original form of payment. The time it takes for the customer to
receive the refund depends on their banking institution, generally within 5-7
business days.We thank you for allowing us the opportunity to address
the issues brought to our attention. If you have any further questions or
concerns regarding this matter, please feel free to contact us.Sincerely,Lidiya ***Corporate Correspondence Team
Customer Response
• Mar 31, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I will check my bank account to ensure funds were returned. Thank you for you assistance on this matter.
Sincerely
Expedia.com Response
• May 11, 2020
May 11, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentDear Revdex.com,Expedia is responding to the consumer complaint from Ms.
*** (Revdex.com case number ***) regarding the delay of her hotel booking’s
refund.We apologize for the delay in Ms.’s receipt of her
refund. Due to the extraordinary amount of transactions being processed in
relation to COVID-19, the normal processing times of 5-7 business days have
been extended. We can confirm the refund was initiated on March 22, 2020,
processed through Expedia on April 6, 2020, and is currently in a Bank
Processing status. We encourage Ms. to contact her banking institution for
a possible update and appreciate her patience during this unprecedented circumstance.We thank you for allowing us
the opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us.Sincerely,Lidiya ***Corporate Correspondence Team
Customer Response
• May 12, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, The refund was received and I notified the Revdex.com of that fact. There is no action to be taken by Expedia.com at this time.
Booked a flight and hotel via Expedia on January 25, 2020 to attend a hockey game in Phoenix and purchased the travel insurance. Game was cancelled due to Coronavirus concerns and fear over public health/contamination. Despite numerous attempts over several days to contact Expedia regarding refund, which is clearly marked in the Vacation Waiver (followed procedure given), the phone went straight to message about technical difficulties. This is sly way to avoid the obligation by Expedia. When I contacted *** Airlines directly, they were proper and genuine enough to call me back. When I contacted the hotel directly, they were apologetic, yet clear that I needed to contact Expedia due to a third-party booking. Why can't this be the same with Expedia? It is a chickenhearted attempt to avoid the refund and neglect their obligation. I respectfully request that Expedia follow their own policy and refund my money for the hotel. I understand the airlines policy and *** and I did work out an agreement. Satisfied and rather impressed on how they handled this crisis.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,
As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns.
Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis.
We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.
We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance.
Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.
This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers.
Thank you
Customer Response
• Mar 25, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I have a reservation a month away for a hotel. It was prepaid. I bought a travel protection plan with this. This booking was originally deemed "nonrefundable" because it was last room hotel booking. Due to corona virus, the conference I was supposed to attend has been cancelled. Consequently there is NO need for the hotel room. Expedia CANNOT be reached to resolve this dispute. They have shut their phones, not accepting any emails or complaints. They are just trying to run with my money. This is total FRAUD.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,
As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns.
Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis.
We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.
We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance.
Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.
This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers.
Thank you
Customer Response
• Mar 25, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Expedia, as of today has acknowledged unavoidable cancellation and promised to refund my money in full.
I appreciate your attention in this matter. I am sure the totality of the experience has allowed Expedia to do the right thing in current times.
Due to the Coronovirus, *** has closed and we purchased a trip through Expedia. We are unable to contact them. We purchased the travel insurance.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,
As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns.
Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis.
We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.
We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance.
Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.
This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers.
Thank you
Customer Response
• Mar 26, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Please remove my complaint if possible, they have resolved the issue and granted the circumstances I appreciate that they were able to.
The customer service is out of service and I have to travel on Sunday. They have published in their on website that they have problem but no body knows when are going to be back. Is publicly know that all travel is prohibited to Europe by the Corina virus.
Expedia.com Response
• Mar 25, 2020
Dear Revdex.com,
As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns.
Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis.
We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.
We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance.
Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.
This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers.
Thank you
Customer Response
• Mar 26, 2020
Complaint: ***
I am rejecting this response because: Still have no had any type of communication from Expedia or be able to do it by the system the cancellation and the refund
Sincerely
Expedia.com Response
• Apr 02, 2020
April 2, 2020Revdex.comChicago & N. Illinois Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation. We understand
Mr. is requesting a refund of his flight due to the Coronavirus outbreak.
Our records indicate that on January 14, 2020, Mr., or an authorized user of his Expedia’s account, self-booked a package reservation using Expedia’s
website, under itinerary *** for a total of six travelers. Travel on *** Airlines leaving from San Juan, Puerto Rico on March 15, 2020. Check-in at
the ***
Please note that each of our airline partners establish their own rules and policies for cancelling reservations. We are bound by these rules and policies and
must adhere to them. Expedia works using a live system which means that rates and availability are subject to change at any time however, once a purchase is
completed on our website our customers are locked into the rate and the rules and regulations they booked and agreed to.
Therefore, due to the Coronavirus outbreak *** Airlines have allowed to waive the change fees associated with Mr.’s flights which states:
•There will be no change fees for Travel February 25, 2020 through May 31, 2020.
•New travel must be reissued by December 31, 2021. A fare difference may apply to your new itinerary.
While we regret that Mr.’s experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to
our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
I have been trying for 3 days to contact them to cancel my hotel reservation due to coronavirus outbreak and not flying to Florida anymore.
Calling number and I get a message stating they have technical issues for the last 3 days. I purchased travel insurance and want a refund but can’t speak to anyone.
Customer Response
• Mar 17, 2020
Hello, I wanted to let you know I was able to get through to Expedia and receive a refund. You can stop my complaint. Thank you
I have *** (***) and have been trying for 4 days (since the US has placed a travel band) to cancel my trip to NYC...I purchased the insurance waiver. I booked through Expedia.com. There phone message is to only call if u are within 7 days of travel or to cancel on line. I tried to go on line and cancel but because I purchased a package that includes Flight and hotel it doesnt allow your to cancel..You have to cancel by phone only...I have been calling for days all hours of the day and night.calls are dropped after waiting on hold for hours or the calls are dropped without being answered. (technical difficulties) I tried calling the airlines (***) with no problem answering but has to go through expedia and have called the hotel directly also state has to go through hotel...I just want a record that I have done everything in my power to cancel in a timely matter. On their facebook page there are many others complaining of the same issue.
Due to my lung issue and this Corono virus known to attack the lungs specifically it is best that I cancel. I was able to cancel other tours with no problem that I had prepaid including broadway..no problem...I am also booked with expedia flight and hotel in July for a trip to seattle for a cruise I have booked...I am hoping this also will not be a problem when the time comes to also cancel that if we have to ...Thank you for your help in this matter.
FYI :My refund is being processed...thank you
Thank you
I just cancelled my reservation for 3/20/20 - 3/22/20 to a hotel in *** Ohio (made on 2/1/20) because of a ban by president trump regarding family not being allowed into assisted living/retirement communities to see their relatives due to the corona virus (covid19). This was my only reason for making the hotel reservation so I could visit with my mother who is 79 years old. I realize I opted for the non-refundable price when making the reservation but the covid19 virus wasn't even known of at the time. Expedia needs to make allowances for emergencies like this. I have NO idea when the ban will be lifted so I'm not able to re-schedule at this time. I have tried to contact Expedia quite a lot but with NO outcome.
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
Complaint: ***
I am rejecting this response because: It is now almost 1 week after I was supposed to travel and the response I got back from Expedia didn't even mention that a refund would be in the making. I am not traveling within the next 72 hours (since I was supposed to travel last weekend, 3/20/20). I understand there are a lot of people trying to get a hold of Expedia at the moment. All I would like is an answer regarding receiving a refund. Yes or no? I am still unable to get through to Expedia (I try at least 3-4 times/day). Thank you.
Sincerely
Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention. Expedia is responding to the
consumer complaint from *** T *** (Revdex.com case number *** regarding a
hotel reservation. Our records indicate/reflect a hotel booking at the *** Airport - Brookpark. We understand *** is requesting a refund. On March 13,2020 *** or someone
with access to the account canceled the hotel reservation. The hotel policy for
this reservation is non-refundable and in-case of any cancellations or changes, a
penalty equaling the full amount of the purchase price. The hotel has agreed to
waive the penalty and allow a refund.The amount of $207.36 and $9.00
has been refunded to the original form of payment. Please allow 3-7 business
days to process, or up to two billing cycles dependent on the financial institution. We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us. Sincerely, Michael ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I used this service to book a package to Las Vegas. I need to cancel the booking. I purchased the trip insurance which Expedia refers to as travel waiver. And I am unable to contact Expedia by phone or o. Line for 2 days. My trip is today and I am still not able to cancel. When I select the cancel options I receive response that I must call . The phone number listed states due to technical difficulties the call cannot be completed. When I attempt to use the chat option the response is all agents are busy try back.
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
I booked a hotel through Expedia.com. due to the current covid 19 situation my event was cancelled. I had purchased the travel insurance when I booked. I have tried calling Expedia to cancel for over 24 hours and the phone numbers say the com6is experiencing technical difficulties or all agents busy. I got through several times but after being on hold for over an hour the line disconnected. I tried to chat online but I was told because I have travel insurance I need to speak to an agent which I can not reach. It tells me all agents busy to please call back. I need to speak to someone immediately. My hotel checkin day came and went and I still cant reach an agent. I did call hotel and they cancelled me on their end but said I still had to call Expedia. I want my refund and will never be booking with Expedia again. This is so frustrating and a waste of time causing undue stress.
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank youTell us why here...
I booked the hotel in Atlanta by Expedia and due Coronavirus and than on March 12 I needed to cancel it because my son was sick . We would go from Orlando to Atlanta by frontier flight. I was scared my son become worse if I try to take the flight. So, the frontier canceled our tickets no charge no fee and full refund. But we I tried to cancel the hotel by website and Expedia app, on the full refund time ( before 6pm on March 12) both of them was showing a half amount fee ( even I try on the correct time to cancel - with full refund the website and app was messy. I tried to call to Expedia customer service but the dial has been with the automatic record: due high volume of call due coronavírus we are not able to take the call etc . So I called directly to front desk representative and she canceled the room without charge or fee ; so she said me the refund will be do by Expedia. So, the representative gave me the cancelation number and send the message on my Expedia login with cancelation information . So I want my full refund, full rewards points that I used for this room. Now Expedia sent the email that the refund will be a partial amount. It’s not correct if I cancel on time to have a full refund. My itinerary number is : ***. The hotel number cancelation is: ***. I printed all conversation that I have with hotel representative, I recorded trying call to Expedia etc. I just want my full refund.
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
Complaint: ***
I am rejecting this response because:
Sincerely,
***
I don’t want to know the Expedia problem. I want my money back. I’ve received only a half refund amount but you can check I attached that the hotel canceled without fee and said the full refund only Expedia can do that. Now, I want the another half amount refund back please.
Dear Revdex.com,
Thank you for taking the time to
contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the
consumer complaint from *** (Revdex.com case number *** regarding a
hotel booking.
Our records indicate a canceled reservation at the ***, Atlanta ***, GA for two nights.
Check in date was March 13,2020 and check out March 15,2020. We understand *** is requesting a
complete refund.
***
or someone who has access to the account cancelled the reservation on March
14,2020. At that time, the reservation was in penalty to receive a one night
penalty equal to one night’s stay.
Expedia regrets to inform that we are unable to provide a
full refund according to the policy of the hotel.
-Cancellations or changes made after 1:00 PM local hotel time, Thursday, March 12, 2020 are subject to a hotel fee equal to 1 night(s) plus taxes and fees. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value.
We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us.
Sincerely,
Michael ***
Corporate Correspondence Team
I booked a hotel in Indonesia on February 24, 2020 with Expedia. The reservation is from May 25th to May 28th of this year. I tried canceling the reservation but when I do that, they're charging me a fee for it. I have tried contacting their customer service phone line and I have been on hold for hours trying to talk with them about the situation and see if it can be resolved. I have already canceled my flight with no problem due to the pandemic, Coronavirus. I feel that I should not have to pay a fee to cancel my reservation because of this pandemic.
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
I BOOKED A TRIP ON FEB 11TH WITH EXPEDIA TO LEAVE DES MOINES IOWA ON MARCH 26TH - MARCH 30TH TO ORLANDO FOR ***. I BOOKED FLIGHT AND HOTEL WITH THEM. DEPARTURE FLIGHT THROUGH *** RETURN FLIGHT THROUGH *** AND HOTEL ***. EXPEDIA SHUT OFF ALL PHONES AND INTERNET CHAT AND I CANNOT GET THE FLIGHTS OR HOTELS CANCELLED DIRECT THROUGH THE AIRLINES OR HOTELS SINCE I BOOKED WITH THIS 3RD PARTY, THEY HAVE ALSO SHUT OFF ALL OPTIONS TO CANCEL ONLINE. MY TOTAL WITH THEM IS $1,837.67. I CONTACTED MY CREDIT CARD COMPANY BUT SINCE THIS WAS AN AUTHORIZED CHARGE THEY SAID THEY CANNOT ASSIST. I HAVE EMAILED, CALLED, DONE ONLINE CHAT, TRIED TO CANCEL ON MY OWN VIA THEIR WEBSITE WITH NO AVAIL. THIS IS DUE TO THE CORONAVIRUS AND *** HAS CLOSED THEREFORE WE ARE NOT TRAVELING DURING THIS STATE OF EMERGENCY
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
I booked travel with Expedia.com and bought a travel waiver so I could cancel or change before travel. Then the Corona situation kicked in. I have been trying to reach customer service on the phone for 2 days. I am dropped 100% of the time even after being on hold for over an hour.
Further to that, I cannot fill out the form on the web to cancel or enact my travel waiver. There is 0 resolution and this is shameful.
Called
Chatted
Tried to fill out online forms that will not submit
Direct cancellation online
Direct cancellation with airline and hotel
NOTHING works. Please help the thousands of us who are having the same experience.
This is horrible!
+++++++++
Note to [email protected] and [email protected]
+++++++++
Please cancel full Itinerary: *** I have purchased a Travel Waiver so, please apply that for a full refund.
Not only is there the COVID-19 issue for all of us, my physician has said I should not travel because of recent medical treatment and my increased risk for COVID-19 exposure. I have a suitable letter if required by airlines or hotel in addition to my purchased Travel Waiver.
Also, please see that I have tried to call at least 10 times as required for cancellation with Travel Waiver - waiting as long as 2 hours on the phone. Most times, I am disconnected by your system. (See attached screenshot and Dr. Note)
I want them to confirm my cancellation and refund my money.
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you*** ATTACHMENTS REDACTED BY Revdex.com
On 02/29/2020, I reserved a room at *** in Nacogdoches, TX ahead of a conference at *** University on 03/18/2020. As a result of the COVID-19, the venue canceled all events at the university; subsequent to my receiving the event's cancellation, the COVID-19, was declared a national health emergency. As a result of the cancellation, I attempted to cancel the room I'd reserved on 03/12 and 03/13 through phone calls and message boards. I was told, by the *** that *** would not allow the cancellation. I made repeated attempts to connect with customer service personnel, with no success. I paid $131.00 for an overnight stay. I would like my funds returned in full.
The confirmation number associated with the reservation is ***; the email address connected with the reservation is ***@yahoo.com.
I have the printed copy of the event's cancellation that is available upon request.
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
I booked a flight today and the policy allows 24 hour cancellation without penalties. So I am currently within the 24 hour cancellation window. However, when I went to cancel online, it stated that I needed to call Expedia.com's customer service phone number. When I call the number Expedia provided, it says they are having technical issues and cannot answer the phone at this time. Therefore, my 24 hour cancellation window time is ticking down while Expedia provides me with no way to cancel despite the 24 hour cancellation policy without penalties. I also tried to email them but they have not responded.
Expedia is NOT in compliance with the following mandate of the Department of Transportation:
“Enhancing Airline Passenger Protections”
If they don't want me within 24 hours I get locked into this flight AS WELL AS missing out on a cheaper flight that I found after booking this one. This will cost me of an approximately $600 savings.
I want them to contact me and address this problem immediately.
April 1, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. ***, Revdex.com case number *** regarding voiding his airline reservation. We understand that Mr. is requesting a refund and an additional $600 if the tickets are not voided with the 24 hour time.
Our records indicate on March 14, 2020, Mr. or an authorized user of the account self-booked t one way flights on *** Airlines departing January 11, 2020 from Oranjestad, Aruba to Newark, NJ via ***. The customer called to void the reservation because he wants to get a less expensive flight. Our representative was able to void the ticket as requested
After further review on April 1, 2020, Expedia verified the tickets were voided in the airline system on March 14, 2020.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
with the COVID19 I want to cancel my flight from *** to tokyo and it is impossible to speak with a human.
expedia doesnt pick up the phone, respond.
arline *** says it is expedia who hve to refund..
so I want my money back with no fees
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to m***ge their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
I've purchased a ticket via expedia.com. COVID-19 national emergency prevents travel to sites deemed as high risk. I'm trying to cancel plane tickets purchased and no access is available. Expedia does not take telephone call, chat line goes in a circle, and there is no ability to cancel flight and refund cost of plane tickets.
Dear Revdex.com,As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns. Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis. We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance. Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers. Thank you
Hotel Cancellation because of National Emergency on Coronavirus:
It is impossible to get an answer from Expedia. You can't even leave a review on their website about their terrible service
Hotel doesn't want to take responsibility for the booking
The hotel gave me Hotels.com as my contact but I booked the hotel through Expedia
I think it is wrong they are keeping your money under the circumstances
They accepted my cancellation saying that it is not refundable
You can't get in contact with them. Email says that you have to contact the right department and send me website information
Expedia doesn't allow you to leave a message on their website
They are not answering phone calls
Online Chat is telling to try again because agents are busy and I got tired of trying
I have called regarding my need to cancel my flight due to the COVID-19 pandemic. Expedia advised me they will cancel my ticket for a full refund which includes the ticket fee and the insurance. They never refunded me the amount and it has been a few days.
Dear Revdex.com,
As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns.
Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis.
We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.
We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance.
Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.
This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers.
Thank you
Complaint: ***
I am rejecting this response because: I called, I got a person on the phone and they hung up on me and refused to help me. This is unprofessional and wrong! My airlines canceled all trips until April 9 and my travel date is April 3. They need to do what is right and cancel my ticket. They should never get away with hanging up on me. That is a lack of professionalism
Sincerely
April 1, 2020
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com complaint #***) regarding a flight reservation.
On January 15, 2020, Ms. self-booked a flight reservation for travel from April 3 to April 19, 2020. The total amount Ms. paid for the reservation was $1070.55. Ms. has requested to cancel the reservation and be fully the refunded the total amount paid.
Upon researching Ms.’s complaint, I reviewed the cancellation policy provided on the airlines website. The policy mentions tickets are refundable if any travel was to be from February 22nd to April 30th, 2020. Since travel is within the dates provided by the airline, the airlines has authorized a full refund. I have now submitted a request on the airlines website for a full refund. Typically a refund may take 1-4 weeks. The time it takes for the refund to appear on Ms.’s account also depends on her financial institution.
We do regret any inconvenience Ms. has encountered in resolving this matter. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Daniel ***
Corporate Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
My daughter was attending a conference which was cancelled due to Governor ***'s announcement involving events with over 200 in attendance. The hotel told her she needed to contact Expedia for a refund because we did not make reservations directly with them. We have been trying to reach Expedia since March 12th to cancel her last night at the hotel. Expedia's call back consist of informing us that they are busy right now and to call back later. We have call back 3 times already. Their latest call back was at 5:11 am (pst) to once again leave a message that they are too busy. We are seeking a refund 1 nights stay that was not used. They also need to update their policy regarding when to return calls and ensure calls offer a solution not simply call back to check off that you returned a call.
March 30, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Ms.
*** (Revdex.com case number ***) regarding a hotel reservation. Our records indicate that on March 22, 2020, Expedia
issued a refund of $186.06 for the unused night of the reservation in question,
back to the original form of payment. The time it takes for the customer to
receive the refund depends on their banking institution, generally within 5-7
business days.We thank you for allowing us the opportunity to address
the issues brought to our attention. If you have any further questions or
concerns regarding this matter, please feel free to contact us.Sincerely,Lidiya ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I will check my bank account to ensure funds were returned. Thank you for you assistance on this matter.
Sincerely
May 11, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentDear Revdex.com,Expedia is responding to the consumer complaint from Ms.
*** (Revdex.com case number ***) regarding the delay of her hotel booking’s
refund.We apologize for the delay in Ms.’s receipt of her
refund. Due to the extraordinary amount of transactions being processed in
relation to COVID-19, the normal processing times of 5-7 business days have
been extended. We can confirm the refund was initiated on March 22, 2020,
processed through Expedia on April 6, 2020, and is currently in a Bank
Processing status. We encourage Ms. to contact her banking institution for
a possible update and appreciate her patience during this unprecedented circumstance.We thank you for allowing us
the opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us.Sincerely,Lidiya ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, The refund was received and I notified the Revdex.com of that fact. There is no action to be taken by Expedia.com at this time.
Sincerely
Booked a flight and hotel via Expedia on January 25, 2020 to attend a hockey game in Phoenix and purchased the travel insurance. Game was cancelled due to Coronavirus concerns and fear over public health/contamination. Despite numerous attempts over several days to contact Expedia regarding refund, which is clearly marked in the Vacation Waiver (followed procedure given), the phone went straight to message about technical difficulties. This is sly way to avoid the obligation by Expedia. When I contacted *** Airlines directly, they were proper and genuine enough to call me back. When I contacted the hotel directly, they were apologetic, yet clear that I needed to contact Expedia due to a third-party booking. Why can't this be the same with Expedia? It is a chickenhearted attempt to avoid the refund and neglect their obligation. I respectfully request that Expedia follow their own policy and refund my money for the hotel. I understand the airlines policy and *** and I did work out an agreement. Satisfied and rather impressed on how they handled this crisis.
Dear Revdex.com,
As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns.
Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis.
We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.
We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance.
Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.
This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I have a reservation a month away for a hotel. It was prepaid. I bought a travel protection plan with this. This booking was originally deemed "nonrefundable" because it was last room hotel booking. Due to corona virus, the conference I was supposed to attend has been cancelled. Consequently there is NO need for the hotel room. Expedia CANNOT be reached to resolve this dispute. They have shut their phones, not accepting any emails or complaints. They are just trying to run with my money. This is total FRAUD.
Dear Revdex.com,
As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns.
Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis.
We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.
We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance.
Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.
This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Expedia, as of today has acknowledged unavoidable cancellation and promised to refund my money in full.
I appreciate your attention in this matter. I am sure the totality of the experience has allowed Expedia to do the right thing in current times.
Sincerely
Due to the Coronovirus, *** has closed and we purchased a trip through Expedia. We are unable to contact them. We purchased the travel insurance.
Dear Revdex.com,
As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns.
Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis.
We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.
We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance.
Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.
This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Please remove my complaint if possible, they have resolved the issue and granted the circumstances I appreciate that they were able to.
Sincerely
The customer service is out of service and I have to travel on Sunday. They have published in their on website that they have problem but no body knows when are going to be back. Is publicly know that all travel is prohibited to Europe by the Corina virus.
Dear Revdex.com,
As we are sure you can imagine, all Expedia Group brands
have been overwhelmed by the near universal disruption of leisure travel plans
caused by the COVID-19 pandemic. Our
agents have been working around the clock to address travel cancellations,
refunds and other requests from an enormous number of travelers from around the
world. As a result, we have been forced
to redeploy many of our resources to address the most urgent and time-sensitive
traveler concerns.
Please understand, therefore, that our response to the
customer complaints that you have provided to us will be delayed for the
foreseeable future as we attempt to grapple with this unprecedented
crisis.
We know that many customers have been experiencing
difficulties either connecting with someone at our call centers or attempting
to cancel or change travel plans directly on our site. We are truly sorry we
may have been unable to respond quickly as we work with our travel partners to
process an unprecedented number of customer requests. We are working around the
clock to remedy this situation, including increasing the number of travel
advisors available, improving our existing self-service options, and
introducing new automated ways for our customers to take action.
We have launched new features that make it easier for our
customers to manage their travel plans by text message, email or online. We’re
also working through ways that we can reach out to customers who have travel
starting in the next 72 hours so that we can support these customers more
quickly. We understand the importance of each of our customers’ trips and are
working as fast as we can to provide this additional assistance.
Please also understand that the situation is changing daily
and our travel partners’ policies regarding cancellations and refunds are also
changing daily. Thus, customers who have
filed a complaint because they could not have previously cancelled their trip
for a refund or rebooking due to our travel partners’ policies may now be able
to do so. We ask that our customers
visit our resource page for guidance on the best steps to take.
This can be a confusing and stressful moment for travelers,
and we understand their need for timely answers and assistance. Know that we
are working together with our travel partners, 24 hours a day, seven days a
week, to assist all our customers.
Thank you
Complaint: ***
I am rejecting this response because: Still have no had any type of communication from Expedia or be able to do it by the system the cancellation and the refund
Sincerely
April 2, 2020Revdex.comChicago & N. Illinois Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation. We understand
Mr. is requesting a refund of his flight due to the Coronavirus outbreak.
Our records indicate that on January 14, 2020, Mr., or an authorized user of his Expedia’s account, self-booked a package reservation using Expedia’s
website, under itinerary *** for a total of six travelers. Travel on *** Airlines leaving from San Juan, Puerto Rico on March 15, 2020. Check-in at
the ***
Please note that each of our airline partners establish their own rules and policies for cancelling reservations. We are bound by these rules and policies and
must adhere to them. Expedia works using a live system which means that rates and availability are subject to change at any time however, once a purchase is
completed on our website our customers are locked into the rate and the rules and regulations they booked and agreed to.
Therefore, due to the Coronavirus outbreak *** Airlines have allowed to waive the change fees associated with Mr.’s flights which states:
•There will be no change fees for Travel February 25, 2020 through May 31, 2020.
•New travel must be reissued by December 31, 2021. A fare difference may apply to your new itinerary.
While we regret that Mr.’s experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to
our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Dez ***Corporate Correspondence Team
I have been trying for 3 days to contact them to cancel my hotel reservation due to coronavirus outbreak and not flying to Florida anymore.
Calling number and I get a message stating they have technical issues for the last 3 days. I purchased travel insurance and want a refund but can’t speak to anyone.
Hello, I wanted to let you know I was able to get through to Expedia and receive a refund. You can stop my complaint. Thank you