WORST. BUSINESS. EVER.
dont ever use this third party to book any reservations. I was on hold for over 4 hours to get my reservations fixed!!!! I dont understand what could possibly take 4 hours! I called at 10PM PT and finally got off the phone at 3AM PT. it's ridiculous! 5 people had to help and each person put me on hold for so long to get ONE *** ISSUE RESOLVED! just change my flight! its not that difficult!
Yesterday I made travel arrangements for a trip through expedia-***. After completing arrangements for the trip I discovered I had an incorrect return date. The information I received in making the reservation assured me I could cancel within 24 hours. Well that is false, No matter what I have tried I have been unable to reach the company to cancel. I have tried phoning at least 6 times and have sent emails. But I receive no response and have not been able to speak with a human person. I refuse to pay the bill for this trip. My confirmation number is
Expedia.com Response
• Mar 12, 2020
March
12, 2020Revdex.com E.com
- Alaska, Oregon & Western WashingtonComplaint
DepartmentRE:
*** Travel Center Powered by Expedia Case # ***Dear
Revdex.com, Thank
you for taking the time to contact *** Travel Center Powered by Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. ***
Travel Center Powered by Expedia is responding to the consumer complaint from Ms.
*** (Revdex.com case number ***) regarding a flight reservation. Our
records indicate that on March 5, 2020, Ms., or an authorized user of
her account, self-booked a combined one-way, Basic Economy Fare flight
reservation on *** Travel Center powered by Expedia’s website, under itinerary
*** Travel is with *** and ***, departing on
October 6, 2020, returning on October 9, 2020, from Newark, NJ to Kansas City,
MO. A Cancellation Plan was purchased with the itinerary. We understand Ms.
*** is requesting to cancel her flight reservation with a full refund,
stating the information received for her booking assured the cancellation within
24 hours. Please
extend our apologies to Ms. if no response was received for the messages sent via email, as well as the longer
than expected hold time over the phone. We can confirm that *** Travel Center
Powered by Expedia did not receive any of Ms.’s emails regarding her
reservation. Expedia is currently experiencing high call volumes due to the
COVID-19 issue; to which, was advised to all our valued customers via our
website and during the phone call queue. Upon
receipt of the complaint, we verified that during the booking path, Ms.
was able to view the airline’s Basic Economy Fare policy before
finalizing the purchase and after the purchase was completed. This was also
provided on the email confirmation. The following mandated Basic Economy Fare
policy was advised and accepted at the time of booking:*** Fare Rules and RestrictionsPay to choose your seatCarry-on bag not allowedPay to bring a checked bagCancellations not allowedChanges not allowedBring a personal itemUpgrades not allowedBoard in the last groupTickets are nonrefundable, nontransferable and name changes are not allowed*** Fare Rules and RestrictionsRestrictions include: Airline assigns seatsBring a carry-on bagPay to bring a checked bagCancellations not allowedChanges not allowedBring a personal itemUpgrades not allowedBoard in the last groupTickets are nonrefundable, nontransferable and name changes are not allowedPlease
note that Expedia serves as a third-party intermediary
with travel providers such as hotels, car rental agencies and ***, and is
subject to the rules and restrictions of those providers. *** and ***
*** were the operating carriers and merchants of record (the entity that received
the funds and the company that charged the credit card) on this itinerary. We hope you
understand we must adhere to the policies dictated by the ***. Additionally, the
following Expedia Terms of Use were accepted at the time of booking: The
carriers, hotels and other suppliers providing travel or other services on this
Website are independent contractors and not agents or employees of the Expedia
Companies or the Expedia Partners. The Expedia Companies and the Expedia
Partners are not liable for the acts, errors, omissions, representations,
warranties, breaches or negligence of any such suppliers or for any personal
injuries, death, property damage, or other damages or expenses resulting there
from. The Expedia Companies and the Expedia Partners have no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority. While we regret Ms.’s experience was not as we would
have hoped, based on the information provided above, *** Travel Center Powered
by Expedia is unable to honor his refund request, because the funds are not
held by *** Travel Center Powered by Expedia. We
thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Erika
*** Corporate
Correspondence Team
Customer Response
• Mar 13, 2020
Complaint: ***
I am rejecting this response because: The business has mixed up everything. I am not concerned about my trip from October 6 - 9. I am concerned about a trip I booked about 15 before that . The date was incorrect, October 6-8. I tried to cancel immediately through numerous phone calls and even through emails. When I was unable to cancel I booked another trip but not through the ***-Expedia, just through Expedia. That is the trip which has travel October 6-9. I will not consider this taken care of until I know my entire reservation for October 6-8 is cancelled with no monetary fees and that my October 6-9 reservation is ok.
I have received information from *** that I can cancel my flight with them for October 8 with no restrictions. I was also able to cancel my trip insurance for the October 6-8 booking. However ***-Expedia has not been helpful at all.
Sincerely
Expedia.com Response
• Mar 23, 2020
March
23, 2020Revdex.com E.com
- Alaska, Oregon & Western WashingtonComplaint
DepartmentRE:
*** Travel Center Powered by Expedia Case # ***Dear
Revdex.com, Thank
you for forwarding the Revdex.com consumer rebuttal from Ms. (Revdex.com case number
***). We regret to hear Ms. did not accept our response. Please
accept our apologies, if the incorrect travel dates were mentioned in our
response for Ms.’s reservation. We have verified that Ms.’s
booking through *** Travel Center powered by Expedia, under itinerary
*** was to depart on October 6, 2020, returning on October 8, 2020,
from Newark, NJ to Kansas City, MO. As
previously stated in our Revdex.com response, Ms. booked her reservation online
and agreed to the terms and conditions of the booking. To which, cancellations
are not allowed, tickets are non-refundable and non-changeable. This was also
provided on her confirmation email. We
regret that we are unable to offer Ms. with a more satisfactory response
to her complaint; however, *** Travel Center powered by Expedia continues to
stand by our original reply, as the funds are not held by *** Travel Center
powered by Expedia. Again,
we thank you for allowing us to address this matter further. As no new
information has been provided about the issue, we respectfully request the Revdex.com
close this case.Sincerely,Erika
*** Corporate
Correspondence Team
Customer Response
• Mar 23, 2020
Complaint: ***
I am rejecting this response because: When I booked I was informed I had 24 hours to cancel my reservation. Immediately when I booked I noticed the incorrect date for return. So within 10 minutes after I booked I tried to cancel the reservation was unable to do so. My first way to cancel was by computer. But there was no means for me to cancel the reservation in this manner. I made at least 6 phone calls and was put on hold each time and finally had to hang up because there was no response. I did opt to have a call back when someone could speak to me. But that never came. For the first 24 hours after I booked I tried to cancel but it was impossible. This will not be settled until the company takes their responsibility for not providing a way I could get back to them. They must cancel my reservation for October 6 through 8 and not expect me to pay for it. Only then will this case be closed.
I have a Travel reservation for the following dates and Itineraries: 3/14/2020 - 4/18/2020 Itinerary # *** and
3/16/2020 - 3/19/2020 Itinerary # ***.
The problem i'm having is there's a Travel ban and High level 3 alerts issued by CDC and STATE GOV not to travel to South Korea due to the pandemic outbreak of Covid-19.
Expedia.com is not complying with the travel Ban issued by CDC and State Gov. Expedia is not willing to give a full refund with no penalties to travelers like me. I'm not the only one, there are more trying to get their refund and afraid to travel due to the Covid-19. This company should have a strategic plan to help all the people who use their business to have a consideration due to this pandemic.
*** - Warning Level 3, Avoid Nonessential Travel
*** - South Korea - Level 3: Reconsider Travel
Kindly please help us travelers that wants to get their refund with no problems from businesses like Expedia. Expedia insisted and does not want to comply with the travel ban issued by CDC and StateGov, they want to risks the lives of the passengers like me to just travel and not care about our safety and health.
Expedia kept on using the delaying tactics so passengers will not get their refund. I've been talking to them many times and all they cared about is their policy and to call the airlines where I booked my itineraries. Then the airline kept telling me to contact Expedia. over a week has gone by and i'm not getting any help from them but just the run around.
Please help! thank you
Expedia.com Response
• Apr 01, 2020
April 1, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** Revdex.com case number *** regarding his flight on *** and a second reservation for a flight and hotel reservation. We understand that Mr. is seeking a refund without any penalties.
Our records indicate on February 10, 2020, Mr. or an authorized user of the Expedia account self-booked a one round trip flight on *** departing March 14, 2020 from Seattle, WA, USA to Manila, Philippines returning on April 18, 2020, along with the Flight Protection Plan, via ***. A confirmation email was emailed to the email address on file, it was opened and reviewed 11 times.
We can confirm on February 26, 2020, the customer called in to cancel the reservation due to coronavirus. Our representative reviewed *** policy and they did not have a flex policy. The customer was advised of the normal cancellation policy; non-refundable but changeable with a $300 fee plus any fare difference. The customer decided to leave the reservation as is and call ***. No changes were made
On February 27, 2020, the customer called in to cancel the reservation due to the corona virus and travel alert from the U.S. . Our representative advised that the ticket was nonrefundable. Our representative advised the customer that the refund is up to the airline and advised that he would send the airline an email. Expedia emailed *** and they replied authorizing an exchange request. They authorized a change for travel from the US to/through Korea departing on before June 30, 2020 with the penalty being waived. They advised ticket number *** is valid for one year from the original date of issuance and travel must commence within the validity period. Expedia emailed the customer and advised.
On March 6, 2020, the customer called asking for a full refund due to corona virus. Our representative advised the normal policies apply for cancellation
On March 16, 2020, in review of the reservation and *** policy. *** previously authorized change for travel from the US to/through Korea departing on before June 30, 2020 penalty being waived.
Our record indicates on February 25, 2020, Mr. or an authorized user of the Expedia account self-booked two round trip flights on *** departing March 16, 2020 from Manila, Philippines to Panglao, Philippines returning on March 19, 2020, along with a three night hotel stay at ***l, via ***. A confirmation email was emailed to the email address on file, it was opened and reviewed seven times.
We can confirm on March 6, 2020, the customer contacted our Social Media Team asking for full refund due to corona virus. Our representative advised the normal policies apply for cancellation.
On March 16, 2020, Expedia called the hotel and there was no answer. Called *** and they advised there is a cancellation on the ticket, there are no domestic flight departing ***,full refund, authorized to submit for full refund.
After further review, Expedia has been able to verify on April 1, 2020, Philippine Airline has refunded the tickets for a total refund of $398.12, the ***l hotel reservation was non-refundable and remains non-refundable since they do not have Covid19 policy in affect. The *** ticket is non-refundable and their Covid19 policy is as follows:o Permission of date changes including non-changeable ticket. (New travel date must be within the original ticket validity)- Reissue penalty and No-show penalty shall be waived once.- Ticket must be reissued on/before June 30, 2020.o Waiver on fare differencea. If new travel date is on/before July 31, 2020- Ticket must be completely unused- Fare differences will be waived as long as it is in the same cabin class and between the same cities(tax/surcharge differences will be applied)b. If new travel date is on/after August 1, 2020 to February 28, 2021- Ticket must be completely unused- Fare differences will be waived as long as it is in the same booking class and between the same cities(the same booking class must be available at the change date and tax/surcharge differences will be applied)
Mr. can contact our Customer Service Department at 877-227-7481 to inquire on making changes to the *** reservation based on the above listed policy.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** and *** were the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:o The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above we are not able to honor the request for refund. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
Customer Response
• Apr 04, 2020
First of all, There's already a pandemic going on in the world, CDC and State Gov issued a Travel Ban and Restrictions, Covid19 is high risks, deadly and life threatening. Philippines and South Korea issued a Travel ban and Restrictions. *** had cancelled all their flights, same as *** had cancelled their domestic flights.
there is NO WAY or anyone crazy enough to travel in these type of condition and dangers. Expedia doesn't have any type of remedy or strategic plans to help people like me and many others. Stop telling me about *** POLICY when there's no way for any passengers to travel. Flights cancelled and *** informed all passengers to be refunded with full amount. Same goes with *** cancelled their flights and informed their passengers to have a full refund.
for the Hotel Reservation, are you kidding me? Expedia were not able to contact the hotel at all and informing me that there's no COVID19 Policy? that is absurd! Travel Ban/restrictions and a complete locked down is going on in the Philippines . you're telling me, there's no refund? NO I refused! I want a full refund! this is already a common sense and I refused for the hotel to just take my money without me using their hotel.
Expedia made the charge on my credit card and not the hotel, Expedia should reimburse me the full amount with no penalties.
Expedia is a big company and should know the crisis that is going on now and should help all their travelers with full refund. Please DON'T take advantage of people when there's a big crisis going on. REFUND my money with no penalties! If there's no crisis, I will not even bother filing a complaint.
We (husband, our child and myself) booked tickets in January 2020 to fly from Newark, NJ to Athens, Greece on March 9th, 2020 and returning March 16th, 2020. Given the health crisis around the world regarding Coronavirus, we decided to cancel the trip. So on February 24th, we reached out to expedia.com Customer service desk. We explained the situation especially a child would be travelling with us and requested Expedia to give us future travel credit if refund is not possible. Since February 24th, Expedia Customer Service has been telling us that within 24 -48 hours they will do, however, they haven't given us any credit. It has been 12 days and many 24/48 hours had passed. It has been really frustrating as we spent about $4,000 for tickets... Every time we call expedia, we spent about 3-4 hours on the call, multiple times kept on hold and we get the same response every time.... and that is: "We are reaching out Airlines and according to policies and procedures we will hear back from them 24-48 hours and then we take action". I explained infinite number of times under what circumstances, we decided to cancel the trip. Explained them that Italy is so close to Greece and Italy is in the Severe list by CDC... Greece is not our home country, if we go there, and due to quarantine on Coronavirus we get stuck there, we or our child gets sick, it will be very very difficult for us. I begged them they don't have to return our money but give us travel credit for future as it is a large amount of money. They didn't respond to our cries didn't understand our situation. We didn't want to cancel the trip but the situation is as such. It is getting worse by the hour that got us worried and forced us to cancel this trip keeping in mind the safety of the family. I was appalled by Expedia's response and lack of understanding. It is deeply disappointing that in such situations like these, Expedia is no way understanding the consumers and helping them
Expedia.com Response
• Mar 15, 2020
March
15, 2020Revdex.com E.com - Alaska, Oregon & Western
WashingtonComplaint
DepartmentRE:
Expedia Case # ***Dear
Revdex.com, Thank
you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention. Expedia
is responding to the consumer complaint from Ms. (Revdex.com case number ***)
regarding her package reservation. Our
records indicate that on January 15, 2020, Ms., or an authorized user
of her account, self-booked a package reservation on Expedia.com, under
itinerary ***. Travel was with ***, departing on March 9, 2020,
returning on March 16, 2020, from Newark, NJ, United States to Athens, Greece.
The hotel reservation was for the AthensWas, Athens, with a check-in date of
March 10, 2020and a check-out date of March 16, 2020. We understand Ms.
*** is requesting a future airline credit for her cancelled flight
reservation. Upon
receipt of the complaint, we can confirm that Ms.’s issue has been
resolved on March 8, 2020. We
thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Erika
*** Corporate
Correspondence Team
Customer Response
• Mar 15, 2020
Complaint: ***
I am rejecting this response because: we weren't given future travel credit... Expedia is not being turthful
Sincerely
Expedia.com Response
• Mar 23, 2020
March
23, 2020Revdex.com E.com
- Alaska, Oregon & Western WashingtonComplaint
DepartmentRE:
Expedia Case # ***Dear
Revdex.com, Thank
you for forwarding the Revdex.com consumer rebuttal from Ms. (Revdex.com case number
***). We regret to hear Ms.
*** did not accept our response.After
further review of the complaint, we verified that a flight credit in the amount
of $1,432.65 was issued for Ms.’s cancelled reservation on March 8,
2020. The ticket is valid for one year
from the original purchase date of January 15, 2020. When
rebooking Ms.’s itinerary, there may be a difference in fare. Should
the fare of the new itinerary be higher than the original purchase - the
difference along with the change penalty of $300.00 per person will be
collected at the time of rebooking. Should the fare of the new itinerary be
lower, please note the residual credit amount is lost, and only the applicable
change penalty will be collected.Again,
we thank you for allowing us to address this matter further. As no new
information has been provided about the issue, we respectfully request the Revdex.com close
this case.Sincerely,Erika
*** Corporate
Correspondence Team
Booked tickets to Bahamas with my family, the airline changed the time expedia never notified me and lost the flights, called the airline and they said expedia in fact never gave them my information so they couldn't reach me and put me on a worst flight with connections when I had paid for non stop
Expedia.com Response
• Mar 16, 2020
March 16, 2020Revdex.comAlaska, Oregon & Western Washington Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mrs. *** (Revdex.com case number ***) regarding a combined one-way flight reservation. We understand Mrs. is requesting a partial refund for her flight as she was given a connection
flight instead of her non-stop option.
Our records indicate that on June 24, 2019, Mrs. ***, or an authorized user of his Expedia account, self-booked a combined one-way flight reservation using Expedia’s website, under itinerary *** for a total of four travelers. Travel on
*** departing February 16, 2020, from Newark, NJ to Nassau, Bahamas returning on *** February 22, 2020.
Upon reviewing this matter, we show you had an airline-initiated schedule change with *** on your return flight departing Feb. 22, 2020. We reached out to Mrs. via email to provided her with options to exchange her flight. We saved
the flight however; ticket was never issued in time. However, we show that the Ms. managed to still use the tickets with a connection flight instead of the one way.In effort to resolve this matter, if you incurred any additional fees with an out of pocket expense due to the flight issue, please reply with a copy of a receipt for reimbursement. If not, we cannot issue a refund of the original flight as the value was used
during travel. Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Expedia does not own or operate any hotels. Additionally,
Expedia’s Terms of Use, which were agreed to by Mrs. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Booked a flight for me and my kids on FEB 26, I called expedia to cancel flights and the lady that helped me told me that I cant get a refund unless the airlines announce flex on the booking, after my airlines said that flights could be cancelled due to corona, expedia told me they would NOT reinburse me and now they aren't willing to do it
Expedia.com Response
• Mar 16, 2020
March 16, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mrs. *** (Revdex.com case number ***) regarding a combined one-way flight reservation. We understand Mrs. is requesting a refund for her flight as is requesting to cancel due to the
Coronavirus.
Our records indicate that on June 24, 2019, Mrs. ***, or an authorized user of his Expedia account, self-booked a combined one-way flight reservation using Expedia’s website, under itinerary *** for a total of three travelers. Travel on
*** departing March 18, 2020, from New York, NY to Maimi, FL returning on *** Airlines March 22, 2020.
Upon reviewing this matter, we show *** and *** has put their travel advisory into effect. The airlines recognize this event is changing often, so they are continuously updating their waiver policies. *** effective for travel
dates between March 1, 2020 – March 31, 2020, the change fee waiver applies. Change must be made prior to trip departure and occur within ticket validity date. *** Airlines any ticket booked for travel in March or April 2020, or booking in March 2020,
qualifies for waived change fees. Please note, if your new flight is more expensive, the fare difference will apply to both airlines.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Expedia does not own or operate any hotels. Additionally,
Expedia’s Terms of Use, which were agreed to by Mrs. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to
contact us. Sincerely,
Dez ***Corporate Correspondence Team
Customer Response
• Mar 17, 2020
Complaint: ***
I am rejecting this response because:
no one booked anything on June 24!
your people miss informed me and my name is MR. ***
my booking was in feb and my follow up calls in March. they are lying!
*** published that they would happily refund me but had to go through Expedia.
cancel my flight and give me back my money.
Sincerely
Expedia.com Response
• Mar 29, 2020
March 29, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mrs. *** (Revdex.com case number ***). We regret to hear Mrs. did not accept our response and/or resolution offered.
Upon reviewing this matter, we show *** and *** has put their travel advisory into effect. The airlines recognize this event is changing often, so they are continuously updating their waiver policies. *** effective for travel dates between March 1, 2020 – March 31, 2020, the change fee waiver applies. Change must be made prior to trip departure and occur within ticket validity date. *** Airlines any ticket booked for travel in March or April 2020, or booking in March 2020, qualifies for waived change fees. Please note, if your new flight is more expensive, the fare difference will apply to both airlines.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Expedia does not own or operate any hotels. Additionally, Expedia’s Terms of Use, which were agreed to by Mrs. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.While we regret that your experience was not as we would have hoped, we have to abide by the airlines. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Dez ***Corporate Correspondence TeamTell us why here...
In attempting to reserve a room, I hit the "reserve" key on my computer without realizing the dates had reverted back to the preset dates; since this was not the correct date I immediately tried to change the dates. I was charged for the reservation; however it was partially refunded. $30 was withheld. I feel this was unfair as I attempted to correct the problem within a few seconds.
Expedia.com Response
• Mar 12, 2020
March 12, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** regarding the hotel reservation. We understand that Ms. is seeking a $30.00 refund.Our records indicate on February 12, 2020, Ms. or an authorized user of the Expedia account booked a one night hotel reservation at ***, checking in on February 26, 2020 and checking out on February 27, 2020, via ***. A confirmation email was emailed to the email address on file, it was opened seven times.
We can confirm on February 12, 2020, the customer called in to cancel the reservation. Our representative advised Ms. that the hotel cancellation policy was non-refundable. Our representative called the hotel and they advised the reservation could be cancelled but they would be collect a fee of $30.00. Our representative cancelled the reservation and processed a refund for $64.38. Our representative advised Ms. that she could contact the provider of the protection and file a claim.
After further review on March 12, 2020, I was able to review the details of the reservation, the documentation on the account and the reservation being created on our site in our back office system. I was able to confirm the reservation was booked as non-refundable with a check-in date of February 26, 2020. The check in date appeared prior to the time the form of payment was added to the reservation and prior to Ms. choosing the complete the booking.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, activities and airlines, and is subject to the rules and restrictions of those providers. We hope you understand we must adhere to the policies dictated by the vendors. Additionally, at the time of booking Ms. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above we are not able to honor the request for refund. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
Customer Response
• Mar 12, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***
However, is it possible to present this information the the hotel involved?
This is a horrible, horrible company. Never will me nor my family ever purchase plane tickets from Expedia again!!! My family purchased tickets to Taiwan and not only did Expedia let them purchase the tickets much to my surprise, cause all their interested in is making money but now they will not refund them their money due to the Coronavirus and they both are not in good health to travel. The bottom line with these people is that they either loose their $6,000 they spent to purchase tickets or spend another $4,000 to change the dates. Why change dates when you don’t know when it’s going to be safe to travel in their condition? Yes Expedia knows of their conditions cause it’s all in their notes my brother is paralyzed in a wheelchair with my dad whose in his late 70’s, again I know Expedia could careless as long as they can take your money and run with it. It’s just sad that a company such as this is so proud of themselves that they are willing to operate like this!! They will never get a recommendation from us but I’m
Sure that means nothing to them. Never again! And yes have one star because it doesn’t allow for anything less.
I have booked a ticket to travel to Palermo, Italy on the 7th of March returning on 15 March. I tried to cancel the flight/requesting a refund due to the Corona virus outbreak in Italy to no avail. expedia claims it is the airlines policy, while the airlines indicated it is expedia's policy not theirs.
I finally managed to change the date of the flight to a date in May, however I am not sure if the virus crisis will be over, I need to cancel the flight and get refund.
many thanks for your assistance
Expedia.com Response
• Mar 11, 2020
March
11, 2020Revdex.com E.com - Alaska, Oregon & Western
WashingtonComplaint
DepartmentRE:
Expedia Case # ***Dear
Revdex.com, Thank
you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention. Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case number ***)
regarding a flight reservation. Our
records indicate that on February 23, 2020, Ms. ***, or an authorized
user of her account, self-booked a flight reservation on Expedia.com, under
itinerary ***. Travel was with *** and ***, departing on
March 7, 2020, returning on March 14, 2020, from ***, NY, United States to
Palermo, Italy. On March 5, 2020, Ms. *** modified her travel dates to instead
depart on May 16, 2020, returning on
May 23, 2020, from ***, NY, United States to Palermo, Italy. We
understand that Ms. *** is requesting to cancel her flight reservation
with a full refund, due to the ongoing Coronavirus outbreak. At
this time, *** (validating carrier) does not have a waiver issued for Ms.
***’s new travel dates. However, the airlines recognize this event is
changing often, so they are continuously updating their waiver policies. For
the latest information on the waivers, Ms. *** can visit our Travel FAQs
or visit the airline’s website. If her travel dates are included, kindly advise
Ms. *** to call our service desk for further assistance with her booking.
For now, we recommend Ms. *** to leave her booking as is.Again,
we thank you for allowing us the opportunity to address the issues brought to
our attention. If you have any further questions or concerns regarding this
matter, please feel free to contact us.Sincerely,Erika
*** Corporate
Correspondence Team
I booked this trip to India (itinerary # ***). Due to the news of coronavirus cases in Delhi and Seattle, I wanted to cancel my flight to and from India. I have been calling Expedia Customer Service for a few days to cancel my flights but can't get through. My flight leaves from Seattle on Friday (03/06/2020) in less than 48 hours. I need to cancel my flights as soon as possible.
Here are some news articles on the coronavirus cases in India (Delhi) and Seattle.
https://www.business-standard.com/
Expedia.com Response
• Mar 12, 2020
March 12, 2020Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.Expedia is responding to the consumer
complaint from Mrs. *** (Revdex.com case number ***) regarding her
flight reservation.
Our records indicate that on January 1, 2020, Mr. ***, or an authorized user of the Expedia account, self-booked a stand-alone,
round trip flight reservation for one traveler, under itinerary ***. Travel
was aboard ***, departing on March 6, 2020, from Seattle, WA, USA,
to Delhi, India, returning on March 21, 2020. We understand Mrs. would like a
refund for her reservation, due to the Coronavirus.
On March 5, 2020, Mrs. contacted Expedia
twice, inquiring about cancelling her reservation due to the Coronavirus. During
these calls, Expedia agents advised Mrs. that ***’ normal
policies would apply to her reservation. Mrs. agreed to cancel her
reservation following ***’ normal policies.
Expedia serves as a third-party intermediary with travel providers such
as hotels, car rental agencies and airlines, and is subject to the rules and
restrictions of those providers. *** was the operating carrier and merchant of record (the
entity that received the funds and the company that charged the credit card) on
this itinerary. We hope you understand we must adhere
to the policies dictated by the airlines. Additionally, Expedia’s’
Terms of Use which was agreed to by Mr. at the time of booking, which
expressly states:The
carriers, hotels and other suppliers providing travel or other services on this
Website are independent contractors and not agents or employees of the Expedia
Companies or the Expedia Partners. The Expedia Companies and the Expedia
Partners are not liable for the acts, errors, omissions, representations,
warranties, breaches or negligence of any such suppliers or for any personal
injuries, death, property damage, or other damages or expenses resulting there
from. The Expedia Companies and the Expedia Partners have no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
While we regret Mrs.
***’s experience was not as
we would have hoped, based on the information provided above, we are unable to
provide any refund on this matter because Expedia didn’t charge Mrs. for
this flight. We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us. Sincerely, Michelle ***Corporate Correspondence Team
I booked a hotel. I thought I booked it, but I couldn't ever find a confirmation email from expedia. When I went back--2 months later--to try see if it was there...I still couldn't find it, so I made other arrangements. My *** calendar dinged the day before the reservation, and I called the hotel to see if someone could look it up. The hotel didn't answer.
Once I was charged and spoke to the hotel, I figured otu I used expedia. The reservation showed on the website--BUT I STILL CAN'T FIND ANY ITENERARY OR CONFIRMATION EMAIL TO MY LINKED EMAIL ADDRESS. I receive all of their promotional emails, so it's clearly coming through.
The hotel is willing to refund two nights. I would like Expedia to make me whole and refund the remaining night.
Customer Response
• Mar 09, 2020
Morning,
Following my filing, I was finally able to get someone to call me back in a reasonable time frame and Expedia agreed to provide me with a full refund, and documented it in writing (after I told them I had filed the complaint). I therefore am notifying you in writing per your follow up message that the issue is resolved and that you may close this complaint.
Should you require any further information or action from me, please let me know. I appreciate your organization and it’s service to consumers.
Customer Response
• May 19, 2020
Expedia guaranteed me a refund for a stay booked through their site with ***, Ascend in Charleston SC for March 5-8, 2020. I have an email reflecting this. The full amount is $647.28. To date, the company has only refunded me $431.50. It was to go back on my *** debit, and on May 19, 2020, I have yet to receive the remaining $215.78. The company maintained that it doesn't refund one nights worth; I have opened a separate complaint against the company as they didn't answer their phones when I tried to call and confirm, told me I was lying about calling, and told me to take it up with Expedia. The company has maintained it's Expedia's problem. That complaint is Revdex.com *** with the Southeast Florida Revdex.com. Expedia guaranteed me the refund. I have this in writing, and can provide my bank statements if necessary. I've been on hold with them for about 45 minutes trying to get through to a supervisor. I plan to submit this complaint at the hour mark. Expedia doesn't have an email where I can reach them or a way to get through to them on the phone, and the hotel is unwilling to resolve.
Complete my refund with the additional $215.78.
Expedia.com Response
• May 25, 2020
May 25, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case number
***) regarding her hotel reservation. Our
records indicate that on July 26, 2019, the customer, or an authorized user of
the Expedia, self-booked a refundable Pay Later hotel booking on Expedia’s mobile
site, under itinerary ***. The booking was with ***
***, Charleston, SC, for March 5-8, 2020. Upon
review, the hotel offered free cancellation if done before March 2, 2020. Cancellations
or changes made after March 2, 2020 were subject to a hotel fee equal to 1
night(s) plus taxes and fees. On March 5, 2020, the customer called Expedia and
requested to cancel the booking. The customer couldn’t find the email confirmation
of the booking and requested our assistance with a refund. For quality
control, using our internal tools, we were able to confirm that the customer
was sent an auto-generated email confirmation on the day of booking, July 26,
2019, which was delivered and opened on the same day. To
assist the customer with her request, Expedia contacted the property and spoke
with their Front Desk, who advised they will waive the one night penalty for
late cancellation. On May 19, 2020, the customer contacted Expedia and advised the
hotel charged her a penalty in the amount of $215.78 despite the waiver. We
called the hotel to request a refund on the customer’s behalf, but they
referred us to their billing department. We made multiple attempts to contact
the hotel’s billing department but weren’t able to reach anyone. On May 25,
2020, we sent an email to the hotel, requesting to issue a refund of the
charged penalty back to the customer’s original form of payment due to the promised
waiver. Please be advised, Expedia cannot guarantee a refund. We encourage the
customer to contact the hotel directly by calling them or emailing ***Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Ms. accepted Expedia’s Terms of
Use, which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses,
omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team
Customer Response
• Jun 06, 2020
Good morning, clarification as described is attached. After my conversation with Expedia customer service on the date in the original emails, Expedia spoke to the hotel and someone there guaranteed a full refund. The *** Charleston location still has not issued a full refund; only a partial refund deducting one night's stay with taxes. *** has spoken to the manager of the property per my Revdex.com complaint against them in SE Florida, and the manager has held firm on the partial refund. Expedia either lied to me, or someone at that location is not admitting to agreeing to the full refund. I was clear in my March conversation with Expedia customer service that the remedy I was requesting was a FULL and not partial refund. Expedia sent me the follow up regarding the full amount. If they cannot guarantee the full amount, then they are being dishonest.
Expedia.com Response
• Jun 15, 2020
June 15, 2020
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Ms. *** (Revdex.com
case number ***). We regret to hear
Ms. did not accept our response and/or resolution offered.
Please be advised that the customer booked a Pay Later hotel reservation
and didn’t pay anything to Expedia. Expedia didn’t receive any funds related to
the booking in question. The hotel charged $215.78 penalty due to late
cancellation on their end.
We’ve been trying to advocate on the customer’s behalf and reach out to the
hotel for a refund of the charged penalty. Per the hotel’s Front Desk
instructions, we called and emailed their Billing Department, but weren’t able
to reach anyone.
Due to lack of communication from the hotel’s Billing Department,
Expedia issued a credit in the amount of $215.78 to the customer’s *** card
ending with -6496 as a one-time exception. Please note, it may take up to 30
business days for the refund to process, depending on Ms.’s financial
institution.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have
any further questions or concerns regarding this matter, please feel free to
contact us.
Sincerely,
Gayana ***
Corporate Correspondence Team
***ALL ATTACHMENTS PERTAINING TO CASE REDACTED BY Revdex.com
I landed in Italy and was in need of a hotel for three nights it was late so I needed to find a place still able to check in. Expedia gave me *** as an option I selected booked and paid for three nights. Then I waited for an email with the check in info since this is an apartment. When one didn’t come I contacted Expedia and they informed me that I am not able to check in after seven pm even though I booked after seven pm. The person assured me to book another room for the night and they will correct this problem the next day when the office is open. Now they are refusing to refund the night I wasn’t able to check in.
Expedia.com Response
• Mar 15, 2020
March
15, 2020Revdex.com E.com
- Alaska, Oregon & Western WashingtonComplaint
DepartmentRE:
Expedia Case # ***Dear
Revdex.com, Thank
you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention. Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case number
***) regarding a hotel reservation. Our
records indicate that on February 23, 2020, Ms., or an authorized user of
her account, self-booked a hotel reservation on Expedia.com, under itinerary
***. Reservation was for the ***, Rome, with a
check-in date of February 23, 2020, and a check-out date of February 26, 2020.
A Hotel Booking Protection Plus was purchased with the itinerary. We understand
Ms. is requesting a refund of the unused night of her hotel reservation. Upon
receipt of the complaint, we verified that during the booking process
and right before the reservation was completed, the booking details, including
the specific time frame for check-ins were displayed for review and confirmation. Expedia reached out to the ***
*** to advocate on Ms. behalf, requesting a refund approval for
the unused night of the reservation. Regrettably, the hotel denied the request. Please
note that Expedia serves as a third-party intermediary
with travel providers such as hotels, car rental agencies and airlines, and is
subject to the rules and restrictions of those providers. We do not own or
operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies
dictated by the hotel in this case. Additionally, Expedia’s
Terms of Use, which were agreed to by Ms. at the time of booking,
expressly state: The carriers, hotels
and other suppliers providing travel or other services on this Website are
independent contractors and not agents or employees of the Expedia Companies or
the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable
for the acts, errors, omissions, representations, warranties, breaches or
negligence of any such suppliers or for any personal injuries, death, property
damage, or other damages or expenses resulting there from. The Expedia
Companies and the Expedia Partners have no liability and will make no refund in
the event of any delay, cancellation, overbooking, strike, force majeure or
other causes beyond their direct control, and they have no responsibility for
any additional expenses, omissions, delays, re-routing or acts of any
government or authority. While we regret Ms.
***’ experience was not as we would have hoped, based on the information
provided above, Expedia is unable to honor her refund request.We
thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Erika
***Corporate
Correspondence Team
My name is ***, contact number ***. I had planned a family trip with Expedia going to Saudi Arabia from New York, on March 3rd to March 14th for pilgrimage. Due to corona virus epidemic Saudi Arabia had banned the pilgrimage. Airlines contacted me and asked me to cancel my flights through my agent and I will receive full refund. I have been trying to contact Expedia since march 2nd to cancel my reservations and get my refund. I requested multiple times to cancel all my reservations but they cancel few and left some active. I have called them multiple times holding on average of 2-3 hours each time for response. Every time I call they transfer me from one team to another and finally hang up on me and never return the call either. which brings me back to calling them and waiting to speak with agent. Last night on march 5th it took me 3 hours to speak with a person in corporate office who documented everything and gave me a case number ***. She asked me to call back in the morning so they can call the airlines to process my refund. Now I am calling Expedia and it is back to zero, agent is asking me same questions putting me on hold for hours and finally hang up on me, I record of each call and chat I had with their agents. It is giving me a lot of stress and effecting my health.
Expedia.com Response
• Mar 12, 2020
March 12, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Upon further research, we were unable to locate the reservations related to your complaint that equal the dollar amount in the complaint for flights and hotel reservation. We respectfully request that you provide us with the itinerary numbers of each of the bookings and/or the email address or addresses used at the time of booking. The requested information will allow us to appropriately address your concerns.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Di-Di ***Corporate Correspondence Team
I am trying to cancel a cruise I booked on the *** for next week through Expedia. Considering the spread of COVID-19 and the death of a cruise passenger this week, my companions and I are terrified of taking this trip, but neither Expedia nor *** will issue any refund or credit for future travel. I have been in contact with them multiple times and with my credit card company and no one will help us. This policy seems like theft; we will lose thousands of dollars. Please help!
Expedia.com Response
• Mar 16, 2020
March 15,
2020Revdex.com Alaska,
Oregon & Western Washington Complaint
DepartmentRE: Expedia
Case Dear Revdex.com, Thank you
for contacting Expedia regarding the complaint from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns brought to our
attention. Expedia is disheartened the customer felt their concerns were not
resolved adequately by our company prior to seeking further actions from you. Expedia
is responding to the consumer complaint from ***. *** (Revdex.com case number ***)
regarding a cruise. We understand ***. *** is requesting a refund.Our
records indicate on January 29, 2020, ***, or a person authorized for
the Expedia account, booked two cabins with *** Cruise Line on the
***, for a roundtrip cruise from Long Beach, California,
departing on March 12, 2020.The
customer contacted Expedia multiple times expressing concern over traveling due
to the Coronavirus pandemic, and said she wanted to cancel the cabins if she
could get a refund or credit. We contacted the cruise line multiple times to
advocate on behalf of our customer. During initial calls we were advised that
policies were not in place that allowed for waiver for this particular cruise.On March
6, 2020 we received a call from the customer, asking us t see if the plicy had
updated. We contacted the cruise line and were advised that they were offering
a goodwill policy due to the pandemic, allowing customers with this cruise to
cancel and keep nonrefundable portions of their cruise as future credits with
***. *** accepted the offer from ***. The cabins were canceled with
credit of $578.00 per cabin, and a refund of $562.44 per cabin.Expedia
is a third party intermediary for travel suppliers such as cruise lines. Policies
for items purchased come from the travel supplier, including refund policies.
Expedia cannot override the policies of the travel suppliers. We advocate for
our customers and assist within the policies and any waivers that are provided
by the travel supplier. We thank
you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Denise ***Corporate Correspondence Team
I booked a package with expedia itineraryy number ***
I immediately realised I had put one of the names incorrectly viz Family name first instead of first name.
I put in a change request on the web form. no response.
I am currently sitting on the phone on hold.
I have made over 20 calls and am now in my 16th hour on the phone.
I have been promised it will be done, I have given my credit details 7 times. This still has not been resolved.
I have been lied to had promises not kept. this the worst customer service I have ever experienced.
Expedia.com Response
• Mar 10, 2020
Expedia Priority Reference Number: ***Dear Revdex.com,This email
is in in response to the complaint filed by Mr. ***. Expedia.com.au is a
company that prides itself in providing the highest standards of quality
customer service and we are truly sorry that this matter has escalated as it
has. It is always disappointing when our customers feel that they have no other
recourse.We understand that
customer booked a Flight, however, he puts name in wrong sequence and wants to
correct the name as per passport. Furthermore, our support team couldn’t help
the customer as they were unable to get in touch with the airline as there was
long hold due to COVID19. Basis on the request
made by Mr. *** and the documents which we received,
we have updated the name and sent the updated ticket to him without any charge.We appreciate Mr.
*** bringing this concern to our attention, as this information will
assist us in gauging our customers' satisfaction and perceptions.We are appreciative of
your help in mediating a resolution of this issue and want to assure you that
we believe the appropriate resolution was reached.If you have any
further questions or concerns, please do not hesitate to contact us. If youhave any further
questions or concerns, please do not hesitate to contact us.Kind Regards,Aman ***Priority Customer
Escalations AgentExpedia.com.au
we have purchased airline tickets through expedia for LAX to London, and coming back from Paris. However, due to the corona virus epidemic, We have concerns as well since recently we had family member that traveled from Iran and he was exposed to this virus. We had contacted with him and now we are concerned about our exposure for ourselves as well as other people in the plain. I have made many attempts to try to resolve this issue since it is not safe ( for US and OTHERS) to travel at this point but it seems that they don’t care about the severity of this matter. I contacted managers couple of times here are the name of the managers I talked to a manager name Ivey, then today I spoke to another manager name Martha and asked them to either give me my money back or give me credit for another flight at another time when this health issue is no longer a concern.
however, I was treated poorly and I was transferred to many other places with no resolution.They do not believe that it is a serious matter and they keep telling me their no POLICY on this matter!!!! I am asking you to please follow up regarding this matter and I am hoping that we can reach a solution in this matter. As you know every country and every state is declaring an emergency and all the social gathering has been cancelled. Even in London and Paris any public places has been closed or limited. My Husband is almost 60 years old and he was exposed to our family member too!!
Our tickets confirmation number through Expedia is # ***.
Your immediate attention to this issue is greatly appreciated
Expedia.com Response
• Mar 12, 2020
March
12, 2020Revdex.com E.com
- Alaska, Oregon & Western WashingtonComplaint
DepartmentRE:
Expedia Case # ***Dear
Revdex.com, Thank
you for taking the time to contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case number
***) regarding a flight reservation. Our
records indicate that on February 10, 2020, Ms., or an authorized user
of Mr. ***’s account, self-booked a hotel reservation on
Expedia.com, under itinerary ***. Travel was with *** and ***, departing on March 11, 2020, returning on March 20, 2020, from Los
Angeles, CA, *** States to London, England, UK. We understand Ms. is
requesting to cancel her flight reservation with a full refund, due to the
ongoing Coronavirus outbreak. Upon
receipt of the complaint, we verified that on February 11, 2020, Ms.’s
reservation was cancelled by ***. We recommend Ms. contact the
airlines directly to address the refund request, as *** took control over
the tickets. We
thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Erika
*** Corporate
Correspondence Team
Booked a holiday through *** to travel in November, and they went bust in September. So I did not travels on the holiday. However Expedia is on the ATOL protection form, I have tried to phone them numerous times, and get absolutely no where. They are not upholding the legal requirements of the ATOL protection by not issuing me with a refund
Expedia.com Response
• Mar 17, 2020
Dear Revdex.com,I am pleased to provide a reply regarding case #***. Below are the findings and resolution to the case:Customer Complaint:The guest is asking for a full refund of this reservation as the company under which it was booked, ***, ceased all operations prior to the guest's travel date. For this reason, the guest was unable to utilize the reservation.Findings:Due to the recent cessation of all *** business operations, our team has issued a full refund of this reservation in the amount of 167.22 GBP. The refund will process on our side within 24 hours and return to the form of payment, used at the time of booking, within 3-7 business days or within the next two billing cycles. Resolution:As we have now issued a full refund of this reservation as requested, we consider this matter resolved, and apologize for any inconvenience experienced by the customer.Thank you,***Customer Relations Specialist
Customer Response
• Mar 18, 2020
Complaint: ***
I am rejecting this response because the full amount was £326.32 pounds, their for only this amount will be accepted.
Sincerely
Expedia.com Response
• Mar 27, 2020
Hello Revdex.com,
I am pleased to provide a reply regarding case #***. Below are the findings and resolution to the case:
Customer Complaint:
The customer is asking for a full refund of this reservation as the company under which it was booked, ***, ceased all operations prior to the guest's travel date. For this reason, the guest was unable to utilize the reservation.
Findings:
Due to the recent cessation of all *** business operations, our team is prepared to issue a full refund for the reservation. However, as the method of payment on file belongs to ***, we will arrange to contact the customer directly to secure alternative payment information to which the refund can be processed.
Resolution:
We will attempt to contact the customer directly and we will provide a final resolution in this case once we have processed the refund requested.
Thank you,
Mathew L.
Customer Relations Specialist
Customer Response
• Mar 27, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***
*** ATTACHMENTS REDACTED BY Revdex.com ***
my personal phone number is *** later on in the evening will be a better time to contact me. I don’t hope I recieve a full refund even tho thy is holiday was booked through *** the name on the ATOL protection form was Expedia, which their for means this company of responsible for the reimbursement of any money that is lost.
When I booked a recent hotel reservation on expedia.com, I used their information on pet policies and fees to inform my decision, because I was traveling with two dogs. I ultimately chose the *** hotel in ***, TX. Expedia.com advertised the pet fee as $100 per stay. The hotel actually charges $125 per stay. I asked Expedia to credit my account $25 and update their website with the correct information and they have done neither. I have attempted to clarify my concerns explicitly and succinctly in three different emails and the responses suggest that the concerns are falling on deaf ears.
Expedia.com Response
• Mar 10, 2020
March 10, 2020Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from *** (Revdex.com complaint #***) regarding a hotel reservation refund request. Our records show on February 27, 2020, Mr. booked a Pay Later hotel reservation on our website. A Pay Later reservation is a booking in which the customer agrees to pay the hotel directly. The hotel will typically hold a full or partial deposit before the stay depending on the hotel policy. We understand from Mr.’s complaint he believed the the pet fee was $100.00. The hotel informed Mr. that the fee he would be $125.00. Mr. is requesting a refund of the additional $25.00.Since the hotel is the one that charged the customer and not Expedia, we are unable to provide any type of refund. I have attached the Terms and Conditions of the type of booking Mr. agreed to when he booked online. TERMS AND CONDITIONSYou agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.If you select “Pay Later at the Hotel”, the hotel will charge your credit card in the local currency at the time of your stay. Please note that taxes and fees vary between the two payment options. Tax rates and foreign exchange rates could change in the time between booking and stay.The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience Mr. encountered in resolving this matter. As previously mentioned Expedia will not provide a refund. As a courtesy I have provided a $50.00 Expedia Hotel coupon which has been added to Mr.’s Expedia account. This coupon is only able to be used on Pay Now hotel reservations and is valid for up to one year of today’s date. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Daniel ***Corporate Correspondence Team
Customer Response
• Mar 10, 2020
Complaint: ***
I am rejecting this response because: I understand Expedia is unwilling to compensate for their misinformation. But I ask they at least update the fees for the hotel in question. I have asked several times for them to update the information and as of yet the information is still outdated. The pet fee for *** shows $100 and it is currently $125.
Sincerely
Expedia.com Response
• Mar 16, 2020
March 16, 2020Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com,Thank you for forwarding the Revdex.com Consumer Rebuttal from ***. Expedia, Inc. is once again responding to the consumer complaint from Mr. (Revdex.com complaint #***) regarding a hotel pet fee.We would like to inform Mr. that he was provided compensation in the form of a $50 hotel coupon which was made available to his Expedia account on March 10, 2020. Also, the information provided on our website about the hotel may only be changed and updated by the vendor. Expedia may not make changes to this information. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us at 1-800-397-3342.Sincerely,Daniel ***Corporate Correspondence Team
Customer Response
• Mar 17, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Expedia.com is a horrible company to work with. They do not stand behind their bookings. If there is a change - you have to go through the airline. Having not booked through the airline, you have no ida what extra fees, policies on reimbursements or flight changes. If I book with expedia - I should beable to make changes through them. Expedia also has a trip insurance fee to 'protect' your trip in case of cancelation - it's a scam. To get reimbursed requires so much paperwork that is required on line. Forms must be uploaded in a pdf format and you might get a reimbursement in 10-15 days - it makes it impossible to receive anything! Stay away! Not worth any cost savings!
I purchased two flights through Expedia.com on February 20th, 2020 for $696.93 and I’m trying to get a refund. My dates are July 12-18, 2020. July 12 flying out of *** airline and coming back on July 18, 2020 flying out of *** airlines. I don’t feel comfortable or safe traveling with myself and my daughter due to this coronavirus going around. I was told by Expedia and *** that my flight is a domestic flight and there’s no travel waiver for United States only the following countries China, Hong Kong and Korea. I called Expedia customer service several times and I was told different stories. I was told because of the value of my ticket being less than $200 I’m not able to get a refund and if I cancel the *** airline flight I will be charged $200 for each ticket for cancellation because of the value being less than $200. I contacted *** airlines and I was able to cancel my flight through them but I had to request for a refund online which I did. But I was told it’s not guaranteed that I will get a refund. I was also told by Expedia that I will have to wait until the airlines receive a waiver stating the domestic flights will be impacted with the coronavirus.
Expedia.com Response
• Mar 16, 2020
March 16, 2020
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to
contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the consumer
complaint from Mrs. *** (Revdex.com case number ***) regarding her
flight reservation.
Our records indicate that on February 19, 2020, Mrs., or
an authorized user of the Expedia account, self-booked a stand-alone, combined
one-way fares flight reservation for two travelers, under itinerary ***. Travel
was aboard *** Air Lines, departing on July 12, 2020, from San Francisco, CA,
to Fort Lauderdale, FL, returning aboard *** Airlines on July 18, 2020. We
understand Mrs. would like to cancel and receive a refund for her
reservation, due to the Coronavirus.
On March 3, 2020, Mrs. contacted
Expedia, inquiring about cancelling her reservation due to the Coronavirus.
During these calls, Expedia agents advised Mrs. that normal policies
would apply to her reservation.
Expedia serves as a third-party intermediary with travel providers such
as hotels, car rental agencies and airlines, and is subject to the rules and
restrictions of those providers. *** Air Lines and *** Airlines was the operating carriers and
merchants of record (the entity that received the funds and the company that
charged the credit card) on this itinerary. We hope you
understand we must adhere to the policies dictated by the airlines.
Additionally, Expedia’s’
Terms of Use which was agreed to by Mrs. at the time of booking, which
expressly states:
The
carriers, hotels and other suppliers providing travel or other services on this
Website are independent contractors and not agents or employees of the Expedia
Companies or the Expedia Partners. The Expedia Companies and the Expedia
Partners are not liable for the acts, errors, omissions, representations, warranties,
breaches or negligence of any such suppliers or for any personal injuries,
death, property damage, or other damages or expenses resulting there from. The
Expedia Companies and the Expedia Partners have no liability and will make no
refund in the event of any delay, cancellation, overbooking, strike, force
majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
While we regret Mrs.
***’s experience was not as
we would have hoped, based on the information provided above, we are unable to
provide any refund on this matter because Expedia didn’t charge Mrs. for
this flight. We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us.
Sincerely,
Michelle ***
Corporate Correspondence Team
Customer Response
• Mar 16, 2020
Complaint: ***
I am rejecting this response because:
Sincerely,
***
So how can I get a refund??? I paid for it and now there’s states that under quarantine. This isn’t my fault to why I’m cancelling the flights. This don’t make no sense. I should be entitle to a refund.
Expedia.com Response
• Apr 09, 2020
April 9, 2020Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case # ***Dear Revdex.com, Thank you for forwarding the consumer rebuttal from Mrs.
*** (Revdex.com case number ***) regarding her flight
reservation. We regret to hear Mrs. did not accept our response
and/or resolution offered. We have further researched Mrs.’s
complaint and after giving the matter our full consideration we stand by our
previous decision and are unable to accede to Mrs.’s
request of a refund. Expedia serves as a third-party intermediary with travel
providers such as hotels, car rental agencies and airlines, and is subject to
the rules and restrictions of those providers. *** Air Lines and ***
Airlines was the operating carriers and merchants of record (the entity that
received the funds and the company that charged the credit card) on this
itinerary. We hope you understand we must adhere to the policies dictated by
the airlines. Additionally,
Expedia’s’ Terms of Use which was agreed to by Mrs. at the time of
booking, which expressly states:The
carriers, hotels and other suppliers providing travel or other services on this
Website are independent contractors and not agents or employees of the Expedia
Companies or the Expedia Partners. The Expedia Companies and the Expedia
Partners are not liable for the acts, errors, omissions, representations,
warranties, breaches or negligence of any such suppliers or for any personal
injuries, death, property damage, or other damages or expenses resulting there
from. The Expedia Companies and the Expedia Partners have no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Please accept
our apologies for any inconvenience this may have caused Mrs..
Unfortunately, as a travel agency, Expedia is subject to the rules and restrictions
of the vendors whose services we sell. We act only as an agent for their
product and do not have the authority to override or to change their policies. At this time, *** Airlines and *** Airlines are
offering credit to travel with them and waiving the change fees (this is
subject to change). Expedia needs to wait to see if both airlines’ policies are
extended to include Mrs.’s dates of travel. If the airlines’ do not
extend the policy, the normal policy would apply. Mrs.’s flights are
nonrefundable with a $200.00 change fee per person, since Mrs. paid less
than $200.00 per ticket, per person, her tickets would be of no value.Our recommendation is to contact us at the end of June to
see if the airlines’ policies have changed.We thank you for allowing us to address this matter
further. If you have any further questions or concerns regarding this matter,
please feel free to contact us. Sincerely, Michelle ***Corporate Correspondence Team
Customer Response
• Apr 14, 2020
Complaint: ***
I am rejecting this response because: it shouldn’t matter how much I paid for my ticket I should be able to receive a refund
WORST. BUSINESS. EVER.
dont ever use this third party to book any reservations. I was on hold for over 4 hours to get my reservations fixed!!!! I dont understand what could possibly take 4 hours! I called at 10PM PT and finally got off the phone at 3AM PT. it's ridiculous! 5 people had to help and each person put me on hold for so long to get ONE *** ISSUE RESOLVED! just change my flight! its not that difficult!
Yesterday I made travel arrangements for a trip through expedia-***. After completing arrangements for the trip I discovered I had an incorrect return date. The information I received in making the reservation assured me I could cancel within 24 hours. Well that is false, No matter what I have tried I have been unable to reach the company to cancel. I have tried phoning at least 6 times and have sent emails. But I receive no response and have not been able to speak with a human person. I refuse to pay the bill for this trip. My confirmation number is
March
12, 2020Revdex.com E.com
- Alaska, Oregon & Western WashingtonComplaint
DepartmentRE:
*** Travel Center Powered by Expedia Case # ***Dear
Revdex.com, Thank
you for taking the time to contact *** Travel Center Powered by Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. ***
Travel Center Powered by Expedia is responding to the consumer complaint from Ms.
*** (Revdex.com case number ***) regarding a flight reservation. Our
records indicate that on March 5, 2020, Ms., or an authorized user of
her account, self-booked a combined one-way, Basic Economy Fare flight
reservation on *** Travel Center powered by Expedia’s website, under itinerary
*** Travel is with *** and ***, departing on
October 6, 2020, returning on October 9, 2020, from Newark, NJ to Kansas City,
MO. A Cancellation Plan was purchased with the itinerary. We understand Ms.
*** is requesting to cancel her flight reservation with a full refund,
stating the information received for her booking assured the cancellation within
24 hours. Please
extend our apologies to Ms. if no response was received for the messages sent via email, as well as the longer
than expected hold time over the phone. We can confirm that *** Travel Center
Powered by Expedia did not receive any of Ms.’s emails regarding her
reservation. Expedia is currently experiencing high call volumes due to the
COVID-19 issue; to which, was advised to all our valued customers via our
website and during the phone call queue. Upon
receipt of the complaint, we verified that during the booking path, Ms.
was able to view the airline’s Basic Economy Fare policy before
finalizing the purchase and after the purchase was completed. This was also
provided on the email confirmation. The following mandated Basic Economy Fare
policy was advised and accepted at the time of booking:*** Fare Rules and RestrictionsPay to choose your seatCarry-on bag not allowedPay to bring a checked bagCancellations not allowedChanges not allowedBring a personal itemUpgrades not allowedBoard in the last groupTickets are nonrefundable, nontransferable and name changes are not allowed*** Fare Rules and RestrictionsRestrictions include: Airline assigns seatsBring a carry-on bagPay to bring a checked bagCancellations not allowedChanges not allowedBring a personal itemUpgrades not allowedBoard in the last groupTickets are nonrefundable, nontransferable and name changes are not allowedPlease
note that Expedia serves as a third-party intermediary
with travel providers such as hotels, car rental agencies and ***, and is
subject to the rules and restrictions of those providers. *** and ***
*** were the operating carriers and merchants of record (the entity that received
the funds and the company that charged the credit card) on this itinerary. We hope you
understand we must adhere to the policies dictated by the ***. Additionally, the
following Expedia Terms of Use were accepted at the time of booking: The
carriers, hotels and other suppliers providing travel or other services on this
Website are independent contractors and not agents or employees of the Expedia
Companies or the Expedia Partners. The Expedia Companies and the Expedia
Partners are not liable for the acts, errors, omissions, representations,
warranties, breaches or negligence of any such suppliers or for any personal
injuries, death, property damage, or other damages or expenses resulting there
from. The Expedia Companies and the Expedia Partners have no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority. While we regret Ms.’s experience was not as we would
have hoped, based on the information provided above, *** Travel Center Powered
by Expedia is unable to honor his refund request, because the funds are not
held by *** Travel Center Powered by Expedia. We
thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Erika
*** Corporate
Correspondence Team
Complaint: ***
I am rejecting this response because: The business has mixed up everything. I am not concerned about my trip from October 6 - 9. I am concerned about a trip I booked about 15 before that . The date was incorrect, October 6-8. I tried to cancel immediately through numerous phone calls and even through emails. When I was unable to cancel I booked another trip but not through the ***-Expedia, just through Expedia. That is the trip which has travel October 6-9. I will not consider this taken care of until I know my entire reservation for October 6-8 is cancelled with no monetary fees and that my October 6-9 reservation is ok.
I have received information from *** that I can cancel my flight with them for October 8 with no restrictions. I was also able to cancel my trip insurance for the October 6-8 booking. However ***-Expedia has not been helpful at all.
Sincerely
March
23, 2020Revdex.com E.com
- Alaska, Oregon & Western WashingtonComplaint
DepartmentRE:
*** Travel Center Powered by Expedia Case # ***Dear
Revdex.com, Thank
you for forwarding the Revdex.com consumer rebuttal from Ms. (Revdex.com case number
***). We regret to hear Ms. did not accept our response. Please
accept our apologies, if the incorrect travel dates were mentioned in our
response for Ms.’s reservation. We have verified that Ms.’s
booking through *** Travel Center powered by Expedia, under itinerary
*** was to depart on October 6, 2020, returning on October 8, 2020,
from Newark, NJ to Kansas City, MO. As
previously stated in our Revdex.com response, Ms. booked her reservation online
and agreed to the terms and conditions of the booking. To which, cancellations
are not allowed, tickets are non-refundable and non-changeable. This was also
provided on her confirmation email. We
regret that we are unable to offer Ms. with a more satisfactory response
to her complaint; however, *** Travel Center powered by Expedia continues to
stand by our original reply, as the funds are not held by *** Travel Center
powered by Expedia. Again,
we thank you for allowing us to address this matter further. As no new
information has been provided about the issue, we respectfully request the Revdex.com
close this case.Sincerely,Erika
*** Corporate
Correspondence Team
Complaint: ***
I am rejecting this response because: When I booked I was informed I had 24 hours to cancel my reservation. Immediately when I booked I noticed the incorrect date for return. So within 10 minutes after I booked I tried to cancel the reservation was unable to do so. My first way to cancel was by computer. But there was no means for me to cancel the reservation in this manner. I made at least 6 phone calls and was put on hold each time and finally had to hang up because there was no response. I did opt to have a call back when someone could speak to me. But that never came. For the first 24 hours after I booked I tried to cancel but it was impossible. This will not be settled until the company takes their responsibility for not providing a way I could get back to them. They must cancel my reservation for October 6 through 8 and not expect me to pay for it. Only then will this case be closed.
Sincerely,
.
I have a Travel reservation for the following dates and Itineraries: 3/14/2020 - 4/18/2020 Itinerary # *** and
3/16/2020 - 3/19/2020 Itinerary # ***.
The problem i'm having is there's a Travel ban and High level 3 alerts issued by CDC and STATE GOV not to travel to South Korea due to the pandemic outbreak of Covid-19.
Expedia.com is not complying with the travel Ban issued by CDC and State Gov. Expedia is not willing to give a full refund with no penalties to travelers like me. I'm not the only one, there are more trying to get their refund and afraid to travel due to the Covid-19. This company should have a strategic plan to help all the people who use their business to have a consideration due to this pandemic.
*** - Warning Level 3, Avoid Nonessential Travel
*** - South Korea - Level 3: Reconsider Travel
Kindly please help us travelers that wants to get their refund with no problems from businesses like Expedia. Expedia insisted and does not want to comply with the travel ban issued by CDC and StateGov, they want to risks the lives of the passengers like me to just travel and not care about our safety and health.
Expedia kept on using the delaying tactics so passengers will not get their refund. I've been talking to them many times and all they cared about is their policy and to call the airlines where I booked my itineraries. Then the airline kept telling me to contact Expedia. over a week has gone by and i'm not getting any help from them but just the run around.
Please help! thank you
April 1, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** Revdex.com case number *** regarding his flight on *** and a second reservation for a flight and hotel reservation. We understand that Mr. is seeking a refund without any penalties.
Our records indicate on February 10, 2020, Mr. or an authorized user of the Expedia account self-booked a one round trip flight on *** departing March 14, 2020 from Seattle, WA, USA to Manila, Philippines returning on April 18, 2020, along with the Flight Protection Plan, via ***. A confirmation email was emailed to the email address on file, it was opened and reviewed 11 times.
We can confirm on February 26, 2020, the customer called in to cancel the reservation due to coronavirus. Our representative reviewed *** policy and they did not have a flex policy. The customer was advised of the normal cancellation policy; non-refundable but changeable with a $300 fee plus any fare difference. The customer decided to leave the reservation as is and call ***. No changes were made
On February 27, 2020, the customer called in to cancel the reservation due to the corona virus and travel alert from the U.S. . Our representative advised that the ticket was nonrefundable. Our representative advised the customer that the refund is up to the airline and advised that he would send the airline an email. Expedia emailed *** and they replied authorizing an exchange request. They authorized a change for travel from the US to/through Korea departing on before June 30, 2020 with the penalty being waived. They advised ticket number *** is valid for one year from the original date of issuance and travel must commence within the validity period. Expedia emailed the customer and advised.
On March 6, 2020, the customer called asking for a full refund due to corona virus. Our representative advised the normal policies apply for cancellation
On March 16, 2020, in review of the reservation and *** policy. *** previously authorized change for travel from the US to/through Korea departing on before June 30, 2020 penalty being waived.
Our record indicates on February 25, 2020, Mr. or an authorized user of the Expedia account self-booked two round trip flights on *** departing March 16, 2020 from Manila, Philippines to Panglao, Philippines returning on March 19, 2020, along with a three night hotel stay at ***l, via ***. A confirmation email was emailed to the email address on file, it was opened and reviewed seven times.
We can confirm on March 6, 2020, the customer contacted our Social Media Team asking for full refund due to corona virus. Our representative advised the normal policies apply for cancellation.
On March 16, 2020, Expedia called the hotel and there was no answer. Called *** and they advised there is a cancellation on the ticket, there are no domestic flight departing ***,full refund, authorized to submit for full refund.
After further review, Expedia has been able to verify on April 1, 2020, Philippine Airline has refunded the tickets for a total refund of $398.12, the ***l hotel reservation was non-refundable and remains non-refundable since they do not have Covid19 policy in affect. The *** ticket is non-refundable and their Covid19 policy is as follows:o Permission of date changes including non-changeable ticket. (New travel date must be within the original ticket validity)- Reissue penalty and No-show penalty shall be waived once.- Ticket must be reissued on/before June 30, 2020.o Waiver on fare differencea. If new travel date is on/before July 31, 2020- Ticket must be completely unused- Fare differences will be waived as long as it is in the same cabin class and between the same cities(tax/surcharge differences will be applied)b. If new travel date is on/after August 1, 2020 to February 28, 2021- Ticket must be completely unused- Fare differences will be waived as long as it is in the same booking class and between the same cities(the same booking class must be available at the change date and tax/surcharge differences will be applied)
Mr. can contact our Customer Service Department at 877-227-7481 to inquire on making changes to the *** reservation based on the above listed policy.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** and *** were the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:o The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above we are not able to honor the request for refund. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
First of all, There's already a pandemic going on in the world, CDC and State Gov issued a Travel Ban and Restrictions, Covid19 is high risks, deadly and life threatening. Philippines and South Korea issued a Travel ban and Restrictions. *** had cancelled all their flights, same as *** had cancelled their domestic flights.
there is NO WAY or anyone crazy enough to travel in these type of condition and dangers. Expedia doesn't have any type of remedy or strategic plans to help people like me and many others. Stop telling me about *** POLICY when there's no way for any passengers to travel. Flights cancelled and *** informed all passengers to be refunded with full amount. Same goes with *** cancelled their flights and informed their passengers to have a full refund.
for the Hotel Reservation, are you kidding me? Expedia were not able to contact the hotel at all and informing me that there's no COVID19 Policy? that is absurd! Travel Ban/restrictions and a complete locked down is going on in the Philippines . you're telling me, there's no refund? NO I refused! I want a full refund! this is already a common sense and I refused for the hotel to just take my money without me using their hotel.
Expedia made the charge on my credit card and not the hotel, Expedia should reimburse me the full amount with no penalties.
Expedia is a big company and should know the crisis that is going on now and should help all their travelers with full refund. Please DON'T take advantage of people when there's a big crisis going on. REFUND my money with no penalties! If there's no crisis, I will not even bother filing a complaint.
Complaint: ***
I am rejecting this response because:
Sincerely
We (husband, our child and myself) booked tickets in January 2020 to fly from Newark, NJ to Athens, Greece on March 9th, 2020 and returning March 16th, 2020. Given the health crisis around the world regarding Coronavirus, we decided to cancel the trip. So on February 24th, we reached out to expedia.com Customer service desk. We explained the situation especially a child would be travelling with us and requested Expedia to give us future travel credit if refund is not possible. Since February 24th, Expedia Customer Service has been telling us that within 24 -48 hours they will do, however, they haven't given us any credit. It has been 12 days and many 24/48 hours had passed. It has been really frustrating as we spent about $4,000 for tickets... Every time we call expedia, we spent about 3-4 hours on the call, multiple times kept on hold and we get the same response every time.... and that is: "We are reaching out Airlines and according to policies and procedures we will hear back from them 24-48 hours and then we take action". I explained infinite number of times under what circumstances, we decided to cancel the trip. Explained them that Italy is so close to Greece and Italy is in the Severe list by CDC... Greece is not our home country, if we go there, and due to quarantine on Coronavirus we get stuck there, we or our child gets sick, it will be very very difficult for us. I begged them they don't have to return our money but give us travel credit for future as it is a large amount of money. They didn't respond to our cries didn't understand our situation. We didn't want to cancel the trip but the situation is as such. It is getting worse by the hour that got us worried and forced us to cancel this trip keeping in mind the safety of the family. I was appalled by Expedia's response and lack of understanding. It is deeply disappointing that in such situations like these, Expedia is no way understanding the consumers and helping them
March
15, 2020Revdex.com E.com - Alaska, Oregon & Western
WashingtonComplaint
DepartmentRE:
Expedia Case # ***Dear
Revdex.com, Thank
you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention. Expedia
is responding to the consumer complaint from Ms. (Revdex.com case number ***)
regarding her package reservation. Our
records indicate that on January 15, 2020, Ms., or an authorized user
of her account, self-booked a package reservation on Expedia.com, under
itinerary ***. Travel was with ***, departing on March 9, 2020,
returning on March 16, 2020, from Newark, NJ, United States to Athens, Greece.
The hotel reservation was for the AthensWas, Athens, with a check-in date of
March 10, 2020and a check-out date of March 16, 2020. We understand Ms.
*** is requesting a future airline credit for her cancelled flight
reservation. Upon
receipt of the complaint, we can confirm that Ms.’s issue has been
resolved on March 8, 2020. We
thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Erika
*** Corporate
Correspondence Team
Complaint: ***
I am rejecting this response because: we weren't given future travel credit... Expedia is not being turthful
Sincerely
March
23, 2020Revdex.com E.com
- Alaska, Oregon & Western WashingtonComplaint
DepartmentRE:
Expedia Case # ***Dear
Revdex.com, Thank
you for forwarding the Revdex.com consumer rebuttal from Ms. (Revdex.com case number
***). We regret to hear Ms.
*** did not accept our response.After
further review of the complaint, we verified that a flight credit in the amount
of $1,432.65 was issued for Ms.’s cancelled reservation on March 8,
2020. The ticket is valid for one year
from the original purchase date of January 15, 2020. When
rebooking Ms.’s itinerary, there may be a difference in fare. Should
the fare of the new itinerary be higher than the original purchase - the
difference along with the change penalty of $300.00 per person will be
collected at the time of rebooking. Should the fare of the new itinerary be
lower, please note the residual credit amount is lost, and only the applicable
change penalty will be collected.Again,
we thank you for allowing us to address this matter further. As no new
information has been provided about the issue, we respectfully request the Revdex.com close
this case.Sincerely,Erika
*** Corporate
Correspondence Team
Booked tickets to Bahamas with my family, the airline changed the time expedia never notified me and lost the flights, called the airline and they said expedia in fact never gave them my information so they couldn't reach me and put me on a worst flight with connections when I had paid for non stop
March 16, 2020Revdex.comAlaska, Oregon & Western Washington Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mrs. *** (Revdex.com case number ***) regarding a combined one-way flight reservation. We understand Mrs. is requesting a partial refund for her flight as she was given a connection
flight instead of her non-stop option.
Our records indicate that on June 24, 2019, Mrs. ***, or an authorized user of his Expedia account, self-booked a combined one-way flight reservation using Expedia’s website, under itinerary *** for a total of four travelers. Travel on
*** departing February 16, 2020, from Newark, NJ to Nassau, Bahamas returning on *** February 22, 2020.
Upon reviewing this matter, we show you had an airline-initiated schedule change with *** on your return flight departing Feb. 22, 2020. We reached out to Mrs. via email to provided her with options to exchange her flight. We saved
the flight however; ticket was never issued in time. However, we show that the Ms. managed to still use the tickets with a connection flight instead of the one way.In effort to resolve this matter, if you incurred any additional fees with an out of pocket expense due to the flight issue, please reply with a copy of a receipt for reimbursement. If not, we cannot issue a refund of the original flight as the value was used
during travel. Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Expedia does not own or operate any hotels. Additionally,
Expedia’s Terms of Use, which were agreed to by Mrs. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Dez ***Corporate Correspondence Team
Booked a flight for me and my kids on FEB 26, I called expedia to cancel flights and the lady that helped me told me that I cant get a refund unless the airlines announce flex on the booking, after my airlines said that flights could be cancelled due to corona, expedia told me they would NOT reinburse me and now they aren't willing to do it
March 16, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mrs. *** (Revdex.com case number ***) regarding a combined one-way flight reservation. We understand Mrs. is requesting a refund for her flight as is requesting to cancel due to the
Coronavirus.
Our records indicate that on June 24, 2019, Mrs. ***, or an authorized user of his Expedia account, self-booked a combined one-way flight reservation using Expedia’s website, under itinerary *** for a total of three travelers. Travel on
*** departing March 18, 2020, from New York, NY to Maimi, FL returning on *** Airlines March 22, 2020.
Upon reviewing this matter, we show *** and *** has put their travel advisory into effect. The airlines recognize this event is changing often, so they are continuously updating their waiver policies. *** effective for travel
dates between March 1, 2020 – March 31, 2020, the change fee waiver applies. Change must be made prior to trip departure and occur within ticket validity date. *** Airlines any ticket booked for travel in March or April 2020, or booking in March 2020,
qualifies for waived change fees. Please note, if your new flight is more expensive, the fare difference will apply to both airlines.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Expedia does not own or operate any hotels. Additionally,
Expedia’s Terms of Use, which were agreed to by Mrs. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to
contact us. Sincerely,
Dez ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:
no one booked anything on June 24!
your people miss informed me and my name is MR. ***
my booking was in feb and my follow up calls in March. they are lying!
*** published that they would happily refund me but had to go through Expedia.
cancel my flight and give me back my money.
Sincerely
March 29, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mrs. *** (Revdex.com case number ***). We regret to hear Mrs. did not accept our response and/or resolution offered.
Upon reviewing this matter, we show *** and *** has put their travel advisory into effect. The airlines recognize this event is changing often, so they are continuously updating their waiver policies. *** effective for travel dates between March 1, 2020 – March 31, 2020, the change fee waiver applies. Change must be made prior to trip departure and occur within ticket validity date. *** Airlines any ticket booked for travel in March or April 2020, or booking in March 2020, qualifies for waived change fees. Please note, if your new flight is more expensive, the fare difference will apply to both airlines.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Expedia does not own or operate any hotels. Additionally, Expedia’s Terms of Use, which were agreed to by Mrs. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.While we regret that your experience was not as we would have hoped, we have to abide by the airlines. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Dez ***Corporate Correspondence TeamTell us why here...
In attempting to reserve a room, I hit the "reserve" key on my computer without realizing the dates had reverted back to the preset dates; since this was not the correct date I immediately tried to change the dates. I was charged for the reservation; however it was partially refunded. $30 was withheld. I feel this was unfair as I attempted to correct the problem within a few seconds.
March 12, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** regarding the hotel reservation. We understand that Ms. is seeking a $30.00 refund.Our records indicate on February 12, 2020, Ms. or an authorized user of the Expedia account booked a one night hotel reservation at ***, checking in on February 26, 2020 and checking out on February 27, 2020, via ***. A confirmation email was emailed to the email address on file, it was opened seven times.
We can confirm on February 12, 2020, the customer called in to cancel the reservation. Our representative advised Ms. that the hotel cancellation policy was non-refundable. Our representative called the hotel and they advised the reservation could be cancelled but they would be collect a fee of $30.00. Our representative cancelled the reservation and processed a refund for $64.38. Our representative advised Ms. that she could contact the provider of the protection and file a claim.
After further review on March 12, 2020, I was able to review the details of the reservation, the documentation on the account and the reservation being created on our site in our back office system. I was able to confirm the reservation was booked as non-refundable with a check-in date of February 26, 2020. The check in date appeared prior to the time the form of payment was added to the reservation and prior to Ms. choosing the complete the booking.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, activities and airlines, and is subject to the rules and restrictions of those providers. We hope you understand we must adhere to the policies dictated by the vendors. Additionally, at the time of booking Ms. accepted Expedia’s Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above we are not able to honor the request for refund. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***
However, is it possible to present this information the the hotel involved?
This is a horrible, horrible company. Never will me nor my family ever purchase plane tickets from Expedia again!!! My family purchased tickets to Taiwan and not only did Expedia let them purchase the tickets much to my surprise, cause all their interested in is making money but now they will not refund them their money due to the Coronavirus and they both are not in good health to travel. The bottom line with these people is that they either loose their $6,000 they spent to purchase tickets or spend another $4,000 to change the dates. Why change dates when you don’t know when it’s going to be safe to travel in their condition? Yes Expedia knows of their conditions cause it’s all in their notes my brother is paralyzed in a wheelchair with my dad whose in his late 70’s, again I know Expedia could careless as long as they can take your money and run with it. It’s just sad that a company such as this is so proud of themselves that they are willing to operate like this!! They will never get a recommendation from us but I’m
Sure that means nothing to them. Never again! And yes have one star because it doesn’t allow for anything less.
I have booked a ticket to travel to Palermo, Italy on the 7th of March returning on 15 March. I tried to cancel the flight/requesting a refund due to the Corona virus outbreak in Italy to no avail. expedia claims it is the airlines policy, while the airlines indicated it is expedia's policy not theirs.
I finally managed to change the date of the flight to a date in May, however I am not sure if the virus crisis will be over, I need to cancel the flight and get refund.
many thanks for your assistance
March
11, 2020Revdex.com E.com - Alaska, Oregon & Western
WashingtonComplaint
DepartmentRE:
Expedia Case # ***Dear
Revdex.com, Thank
you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention. Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case number ***)
regarding a flight reservation. Our
records indicate that on February 23, 2020, Ms. ***, or an authorized
user of her account, self-booked a flight reservation on Expedia.com, under
itinerary ***. Travel was with *** and ***, departing on
March 7, 2020, returning on March 14, 2020, from ***, NY, United States to
Palermo, Italy. On March 5, 2020, Ms. *** modified her travel dates to instead
depart on May 16, 2020, returning on
May 23, 2020, from ***, NY, United States to Palermo, Italy. We
understand that Ms. *** is requesting to cancel her flight reservation
with a full refund, due to the ongoing Coronavirus outbreak. At
this time, *** (validating carrier) does not have a waiver issued for Ms.
***’s new travel dates. However, the airlines recognize this event is
changing often, so they are continuously updating their waiver policies. For
the latest information on the waivers, Ms. *** can visit our Travel FAQs
or visit the airline’s website. If her travel dates are included, kindly advise
Ms. *** to call our service desk for further assistance with her booking.
For now, we recommend Ms. *** to leave her booking as is.Again,
we thank you for allowing us the opportunity to address the issues brought to
our attention. If you have any further questions or concerns regarding this
matter, please feel free to contact us.Sincerely,Erika
*** Corporate
Correspondence Team
I booked this trip to India (itinerary # ***). Due to the news of coronavirus cases in Delhi and Seattle, I wanted to cancel my flight to and from India. I have been calling Expedia Customer Service for a few days to cancel my flights but can't get through. My flight leaves from Seattle on Friday (03/06/2020) in less than 48 hours. I need to cancel my flights as soon as possible.
Here are some news articles on the coronavirus cases in India (Delhi) and Seattle.
https://www.business-standard.com/
March 12, 2020Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to
contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.Expedia is responding to the consumer
complaint from Mrs. *** (Revdex.com case number ***) regarding her
flight reservation.
Our records indicate that on January 1, 2020, Mr. ***, or an authorized user of the Expedia account, self-booked a stand-alone,
round trip flight reservation for one traveler, under itinerary ***. Travel
was aboard ***, departing on March 6, 2020, from Seattle, WA, USA,
to Delhi, India, returning on March 21, 2020. We understand Mrs. would like a
refund for her reservation, due to the Coronavirus.
On March 5, 2020, Mrs. contacted Expedia
twice, inquiring about cancelling her reservation due to the Coronavirus. During
these calls, Expedia agents advised Mrs. that ***’ normal
policies would apply to her reservation. Mrs. agreed to cancel her
reservation following ***’ normal policies.
Expedia serves as a third-party intermediary with travel providers such
as hotels, car rental agencies and airlines, and is subject to the rules and
restrictions of those providers. *** was the operating carrier and merchant of record (the
entity that received the funds and the company that charged the credit card) on
this itinerary. We hope you understand we must adhere
to the policies dictated by the airlines. Additionally, Expedia’s’
Terms of Use which was agreed to by Mr. at the time of booking, which
expressly states:The
carriers, hotels and other suppliers providing travel or other services on this
Website are independent contractors and not agents or employees of the Expedia
Companies or the Expedia Partners. The Expedia Companies and the Expedia
Partners are not liable for the acts, errors, omissions, representations,
warranties, breaches or negligence of any such suppliers or for any personal
injuries, death, property damage, or other damages or expenses resulting there
from. The Expedia Companies and the Expedia Partners have no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
While we regret Mrs.
***’s experience was not as
we would have hoped, based on the information provided above, we are unable to
provide any refund on this matter because Expedia didn’t charge Mrs. for
this flight. We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us. Sincerely, Michelle ***Corporate Correspondence Team
I booked a hotel. I thought I booked it, but I couldn't ever find a confirmation email from expedia. When I went back--2 months later--to try see if it was there...I still couldn't find it, so I made other arrangements. My *** calendar dinged the day before the reservation, and I called the hotel to see if someone could look it up. The hotel didn't answer.
Once I was charged and spoke to the hotel, I figured otu I used expedia. The reservation showed on the website--BUT I STILL CAN'T FIND ANY ITENERARY OR CONFIRMATION EMAIL TO MY LINKED EMAIL ADDRESS. I receive all of their promotional emails, so it's clearly coming through.
The hotel is willing to refund two nights. I would like Expedia to make me whole and refund the remaining night.
Morning,
Following my filing, I was finally able to get someone to call me back in a reasonable time frame and Expedia agreed to provide me with a full refund, and documented it in writing (after I told them I had filed the complaint). I therefore am notifying you in writing per your follow up message that the issue is resolved and that you may close this complaint.
Should you require any further information or action from me, please let me know. I appreciate your organization and it’s service to consumers.
Expedia guaranteed me a refund for a stay booked through their site with ***, Ascend in Charleston SC for March 5-8, 2020. I have an email reflecting this. The full amount is $647.28. To date, the company has only refunded me $431.50. It was to go back on my *** debit, and on May 19, 2020, I have yet to receive the remaining $215.78. The company maintained that it doesn't refund one nights worth; I have opened a separate complaint against the company as they didn't answer their phones when I tried to call and confirm, told me I was lying about calling, and told me to take it up with Expedia. The company has maintained it's Expedia's problem. That complaint is Revdex.com *** with the Southeast Florida Revdex.com. Expedia guaranteed me the refund. I have this in writing, and can provide my bank statements if necessary. I've been on hold with them for about 45 minutes trying to get through to a supervisor. I plan to submit this complaint at the hour mark. Expedia doesn't have an email where I can reach them or a way to get through to them on the phone, and the hotel is unwilling to resolve.
Complete my refund with the additional $215.78.
May 25, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case number
***) regarding her hotel reservation. Our
records indicate that on July 26, 2019, the customer, or an authorized user of
the Expedia, self-booked a refundable Pay Later hotel booking on Expedia’s mobile
site, under itinerary ***. The booking was with ***
***, Charleston, SC, for March 5-8, 2020. Upon
review, the hotel offered free cancellation if done before March 2, 2020. Cancellations
or changes made after March 2, 2020 were subject to a hotel fee equal to 1
night(s) plus taxes and fees. On March 5, 2020, the customer called Expedia and
requested to cancel the booking. The customer couldn’t find the email confirmation
of the booking and requested our assistance with a refund. For quality
control, using our internal tools, we were able to confirm that the customer
was sent an auto-generated email confirmation on the day of booking, July 26,
2019, which was delivered and opened on the same day. To
assist the customer with her request, Expedia contacted the property and spoke
with their Front Desk, who advised they will waive the one night penalty for
late cancellation. On May 19, 2020, the customer contacted Expedia and advised the
hotel charged her a penalty in the amount of $215.78 despite the waiver. We
called the hotel to request a refund on the customer’s behalf, but they
referred us to their billing department. We made multiple attempts to contact
the hotel’s billing department but weren’t able to reach anyone. On May 25,
2020, we sent an email to the hotel, requesting to issue a refund of the
charged penalty back to the customer’s original form of payment due to the promised
waiver. Please be advised, Expedia cannot guarantee a refund. We encourage the
customer to contact the hotel directly by calling them or emailing ***Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Ms. accepted Expedia’s Terms of
Use, which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses,
omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team
Good morning, clarification as described is attached. After my conversation with Expedia customer service on the date in the original emails, Expedia spoke to the hotel and someone there guaranteed a full refund. The *** Charleston location still has not issued a full refund; only a partial refund deducting one night's stay with taxes. *** has spoken to the manager of the property per my Revdex.com complaint against them in SE Florida, and the manager has held firm on the partial refund. Expedia either lied to me, or someone at that location is not admitting to agreeing to the full refund. I was clear in my March conversation with Expedia customer service that the remedy I was requesting was a FULL and not partial refund. Expedia sent me the follow up regarding the full amount. If they cannot guarantee the full amount, then they are being dishonest.
June 15, 2020
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Ms. *** (Revdex.com
case number ***). We regret to hear
Ms. did not accept our response and/or resolution offered.
Please be advised that the customer booked a Pay Later hotel reservation
and didn’t pay anything to Expedia. Expedia didn’t receive any funds related to
the booking in question. The hotel charged $215.78 penalty due to late
cancellation on their end.
We’ve been trying to advocate on the customer’s behalf and reach out to the
hotel for a refund of the charged penalty. Per the hotel’s Front Desk
instructions, we called and emailed their Billing Department, but weren’t able
to reach anyone.
Due to lack of communication from the hotel’s Billing Department,
Expedia issued a credit in the amount of $215.78 to the customer’s *** card
ending with -6496 as a one-time exception. Please note, it may take up to 30
business days for the refund to process, depending on Ms.’s financial
institution.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have
any further questions or concerns regarding this matter, please feel free to
contact us.
Sincerely,
Gayana ***
Corporate Correspondence Team
***ALL ATTACHMENTS PERTAINING TO CASE REDACTED BY Revdex.com
I landed in Italy and was in need of a hotel for three nights it was late so I needed to find a place still able to check in. Expedia gave me *** as an option I selected booked and paid for three nights. Then I waited for an email with the check in info since this is an apartment. When one didn’t come I contacted Expedia and they informed me that I am not able to check in after seven pm even though I booked after seven pm. The person assured me to book another room for the night and they will correct this problem the next day when the office is open. Now they are refusing to refund the night I wasn’t able to check in.
March
15, 2020Revdex.com E.com
- Alaska, Oregon & Western WashingtonComplaint
DepartmentRE:
Expedia Case # ***Dear
Revdex.com, Thank
you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention. Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case number
***) regarding a hotel reservation. Our
records indicate that on February 23, 2020, Ms., or an authorized user of
her account, self-booked a hotel reservation on Expedia.com, under itinerary
***. Reservation was for the ***, Rome, with a
check-in date of February 23, 2020, and a check-out date of February 26, 2020.
A Hotel Booking Protection Plus was purchased with the itinerary. We understand
Ms. is requesting a refund of the unused night of her hotel reservation. Upon
receipt of the complaint, we verified that during the booking process
and right before the reservation was completed, the booking details, including
the specific time frame for check-ins were displayed for review and confirmation. Expedia reached out to the ***
*** to advocate on Ms. behalf, requesting a refund approval for
the unused night of the reservation. Regrettably, the hotel denied the request. Please
note that Expedia serves as a third-party intermediary
with travel providers such as hotels, car rental agencies and airlines, and is
subject to the rules and restrictions of those providers. We do not own or
operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies
dictated by the hotel in this case. Additionally, Expedia’s
Terms of Use, which were agreed to by Ms. at the time of booking,
expressly state: The carriers, hotels
and other suppliers providing travel or other services on this Website are
independent contractors and not agents or employees of the Expedia Companies or
the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable
for the acts, errors, omissions, representations, warranties, breaches or
negligence of any such suppliers or for any personal injuries, death, property
damage, or other damages or expenses resulting there from. The Expedia
Companies and the Expedia Partners have no liability and will make no refund in
the event of any delay, cancellation, overbooking, strike, force majeure or
other causes beyond their direct control, and they have no responsibility for
any additional expenses, omissions, delays, re-routing or acts of any
government or authority. While we regret Ms.
***’ experience was not as we would have hoped, based on the information
provided above, Expedia is unable to honor her refund request.We
thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Erika
***Corporate
Correspondence Team
My name is ***, contact number ***. I had planned a family trip with Expedia going to Saudi Arabia from New York, on March 3rd to March 14th for pilgrimage. Due to corona virus epidemic Saudi Arabia had banned the pilgrimage. Airlines contacted me and asked me to cancel my flights through my agent and I will receive full refund. I have been trying to contact Expedia since march 2nd to cancel my reservations and get my refund. I requested multiple times to cancel all my reservations but they cancel few and left some active. I have called them multiple times holding on average of 2-3 hours each time for response. Every time I call they transfer me from one team to another and finally hang up on me and never return the call either. which brings me back to calling them and waiting to speak with agent. Last night on march 5th it took me 3 hours to speak with a person in corporate office who documented everything and gave me a case number ***. She asked me to call back in the morning so they can call the airlines to process my refund. Now I am calling Expedia and it is back to zero, agent is asking me same questions putting me on hold for hours and finally hang up on me, I record of each call and chat I had with their agents. It is giving me a lot of stress and effecting my health.
March 12, 2019Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us to address the comments and concerns brought to our attention. Upon further research, we were unable to locate the reservations related to your complaint that equal the dollar amount in the complaint for flights and hotel reservation. We respectfully request that you provide us with the itinerary numbers of each of the bookings and/or the email address or addresses used at the time of booking. The requested information will allow us to appropriately address your concerns.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Di-Di ***Corporate Correspondence Team
I am trying to cancel a cruise I booked on the *** for next week through Expedia. Considering the spread of COVID-19 and the death of a cruise passenger this week, my companions and I are terrified of taking this trip, but neither Expedia nor *** will issue any refund or credit for future travel. I have been in contact with them multiple times and with my credit card company and no one will help us. This policy seems like theft; we will lose thousands of dollars. Please help!
March 15,
2020Revdex.com Alaska,
Oregon & Western Washington Complaint
DepartmentRE: Expedia
Case Dear Revdex.com, Thank you
for contacting Expedia regarding the complaint from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns brought to our
attention. Expedia is disheartened the customer felt their concerns were not
resolved adequately by our company prior to seeking further actions from you. Expedia
is responding to the consumer complaint from ***. *** (Revdex.com case number ***)
regarding a cruise. We understand ***. *** is requesting a refund.Our
records indicate on January 29, 2020, ***, or a person authorized for
the Expedia account, booked two cabins with *** Cruise Line on the
***, for a roundtrip cruise from Long Beach, California,
departing on March 12, 2020.The
customer contacted Expedia multiple times expressing concern over traveling due
to the Coronavirus pandemic, and said she wanted to cancel the cabins if she
could get a refund or credit. We contacted the cruise line multiple times to
advocate on behalf of our customer. During initial calls we were advised that
policies were not in place that allowed for waiver for this particular cruise.On March
6, 2020 we received a call from the customer, asking us t see if the plicy had
updated. We contacted the cruise line and were advised that they were offering
a goodwill policy due to the pandemic, allowing customers with this cruise to
cancel and keep nonrefundable portions of their cruise as future credits with
***. *** accepted the offer from ***. The cabins were canceled with
credit of $578.00 per cabin, and a refund of $562.44 per cabin.Expedia
is a third party intermediary for travel suppliers such as cruise lines. Policies
for items purchased come from the travel supplier, including refund policies.
Expedia cannot override the policies of the travel suppliers. We advocate for
our customers and assist within the policies and any waivers that are provided
by the travel supplier. We thank
you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Denise ***Corporate Correspondence Team
I booked a package with expedia itineraryy number ***
I immediately realised I had put one of the names incorrectly viz Family name first instead of first name.
I put in a change request on the web form. no response.
I am currently sitting on the phone on hold.
I have made over 20 calls and am now in my 16th hour on the phone.
I have been promised it will be done, I have given my credit details 7 times. This still has not been resolved.
I have been lied to had promises not kept. this the worst customer service I have ever experienced.
Expedia Priority Reference Number: ***Dear Revdex.com,This email
is in in response to the complaint filed by Mr. ***. Expedia.com.au is a
company that prides itself in providing the highest standards of quality
customer service and we are truly sorry that this matter has escalated as it
has. It is always disappointing when our customers feel that they have no other
recourse.We understand that
customer booked a Flight, however, he puts name in wrong sequence and wants to
correct the name as per passport. Furthermore, our support team couldn’t help
the customer as they were unable to get in touch with the airline as there was
long hold due to COVID19. Basis on the request
made by Mr. *** and the documents which we received,
we have updated the name and sent the updated ticket to him without any charge.We appreciate Mr.
*** bringing this concern to our attention, as this information will
assist us in gauging our customers' satisfaction and perceptions.We are appreciative of
your help in mediating a resolution of this issue and want to assure you that
we believe the appropriate resolution was reached.If you have any
further questions or concerns, please do not hesitate to contact us. If youhave any further
questions or concerns, please do not hesitate to contact us.Kind Regards,Aman ***Priority Customer
Escalations AgentExpedia.com.au
*** ATTACHMENTS REDACTED BY Revdex.com
To whom it may concern,
we have purchased airline tickets through expedia for LAX to London, and coming back from Paris. However, due to the corona virus epidemic, We have concerns as well since recently we had family member that traveled from Iran and he was exposed to this virus. We had contacted with him and now we are concerned about our exposure for ourselves as well as other people in the plain. I have made many attempts to try to resolve this issue since it is not safe ( for US and OTHERS) to travel at this point but it seems that they don’t care about the severity of this matter. I contacted managers couple of times here are the name of the managers I talked to a manager name Ivey, then today I spoke to another manager name Martha and asked them to either give me my money back or give me credit for another flight at another time when this health issue is no longer a concern.
however, I was treated poorly and I was transferred to many other places with no resolution.They do not believe that it is a serious matter and they keep telling me their no POLICY on this matter!!!! I am asking you to please follow up regarding this matter and I am hoping that we can reach a solution in this matter. As you know every country and every state is declaring an emergency and all the social gathering has been cancelled. Even in London and Paris any public places has been closed or limited. My Husband is almost 60 years old and he was exposed to our family member too!!
Our tickets confirmation number through Expedia is # ***.
Your immediate attention to this issue is greatly appreciated
March
12, 2020Revdex.com E.com
- Alaska, Oregon & Western WashingtonComplaint
DepartmentRE:
Expedia Case # ***Dear
Revdex.com, Thank
you for taking the time to contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia
is responding to the consumer complaint from Ms. *** (Revdex.com case number
***) regarding a flight reservation. Our
records indicate that on February 10, 2020, Ms., or an authorized user
of Mr. ***’s account, self-booked a hotel reservation on
Expedia.com, under itinerary ***. Travel was with *** and ***, departing on March 11, 2020, returning on March 20, 2020, from Los
Angeles, CA, *** States to London, England, UK. We understand Ms. is
requesting to cancel her flight reservation with a full refund, due to the
ongoing Coronavirus outbreak. Upon
receipt of the complaint, we verified that on February 11, 2020, Ms.’s
reservation was cancelled by ***. We recommend Ms. contact the
airlines directly to address the refund request, as *** took control over
the tickets. We
thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Erika
*** Corporate
Correspondence Team
Booked a holiday through *** to travel in November, and they went bust in September. So I did not travels on the holiday. However Expedia is on the ATOL protection form, I have tried to phone them numerous times, and get absolutely no where. They are not upholding the legal requirements of the ATOL protection by not issuing me with a refund
Dear Revdex.com,I am pleased to provide a reply regarding case #***. Below are the findings and resolution to the case:Customer Complaint:The guest is asking for a full refund of this reservation as the company under which it was booked, ***, ceased all operations prior to the guest's travel date. For this reason, the guest was unable to utilize the reservation.Findings:Due to the recent cessation of all *** business operations, our team has issued a full refund of this reservation in the amount of 167.22 GBP. The refund will process on our side within 24 hours and return to the form of payment, used at the time of booking, within 3-7 business days or within the next two billing cycles. Resolution:As we have now issued a full refund of this reservation as requested, we consider this matter resolved, and apologize for any inconvenience experienced by the customer.Thank you,***Customer Relations Specialist
Complaint: ***
I am rejecting this response because the full amount was £326.32 pounds, their for only this amount will be accepted.
Sincerely
Hello Revdex.com,
I am pleased to provide a reply regarding case #***. Below are the findings and resolution to the case:
Customer Complaint:
The customer is asking for a full refund of this reservation as the company under which it was booked, ***, ceased all operations prior to the guest's travel date. For this reason, the guest was unable to utilize the reservation.
Findings:
Due to the recent cessation of all *** business operations, our team is prepared to issue a full refund for the reservation. However, as the method of payment on file belongs to ***, we will arrange to contact the customer directly to secure alternative payment information to which the refund can be processed.
Resolution:
We will attempt to contact the customer directly and we will provide a final resolution in this case once we have processed the refund requested.
Thank you,
Mathew L.
Customer Relations Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***
*** ATTACHMENTS REDACTED BY Revdex.com ***
my personal phone number is *** later on in the evening will be a better time to contact me. I don’t hope I recieve a full refund even tho thy is holiday was booked through *** the name on the ATOL protection form was Expedia, which their for means this company of responsible for the reimbursement of any money that is lost.
regards
When I booked a recent hotel reservation on expedia.com, I used their information on pet policies and fees to inform my decision, because I was traveling with two dogs. I ultimately chose the *** hotel in ***, TX. Expedia.com advertised the pet fee as $100 per stay. The hotel actually charges $125 per stay. I asked Expedia to credit my account $25 and update their website with the correct information and they have done neither. I have attempted to clarify my concerns explicitly and succinctly in three different emails and the responses suggest that the concerns are falling on deaf ears.
March 10, 2020Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from *** (Revdex.com complaint #***) regarding a hotel reservation refund request. Our records show on February 27, 2020, Mr. booked a Pay Later hotel reservation on our website. A Pay Later reservation is a booking in which the customer agrees to pay the hotel directly. The hotel will typically hold a full or partial deposit before the stay depending on the hotel policy. We understand from Mr.’s complaint he believed the the pet fee was $100.00. The hotel informed Mr. that the fee he would be $125.00. Mr. is requesting a refund of the additional $25.00.Since the hotel is the one that charged the customer and not Expedia, we are unable to provide any type of refund. I have attached the Terms and Conditions of the type of booking Mr. agreed to when he booked online. TERMS AND CONDITIONSYou agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.If you select “Pay Later at the Hotel”, the hotel will charge your credit card in the local currency at the time of your stay. Please note that taxes and fees vary between the two payment options. Tax rates and foreign exchange rates could change in the time between booking and stay.The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience Mr. encountered in resolving this matter. As previously mentioned Expedia will not provide a refund. As a courtesy I have provided a $50.00 Expedia Hotel coupon which has been added to Mr.’s Expedia account. This coupon is only able to be used on Pay Now hotel reservations and is valid for up to one year of today’s date. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Daniel ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: I understand Expedia is unwilling to compensate for their misinformation. But I ask they at least update the fees for the hotel in question. I have asked several times for them to update the information and as of yet the information is still outdated. The pet fee for *** shows $100 and it is currently $125.
Sincerely
March 16, 2020Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com,Thank you for forwarding the Revdex.com Consumer Rebuttal from ***. Expedia, Inc. is once again responding to the consumer complaint from Mr. (Revdex.com complaint #***) regarding a hotel pet fee.We would like to inform Mr. that he was provided compensation in the form of a $50 hotel coupon which was made available to his Expedia account on March 10, 2020. Also, the information provided on our website about the hotel may only be changed and updated by the vendor. Expedia may not make changes to this information. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us at 1-800-397-3342.Sincerely,Daniel ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Expedia.com is a horrible company to work with. They do not stand behind their bookings. If there is a change - you have to go through the airline. Having not booked through the airline, you have no ida what extra fees, policies on reimbursements or flight changes. If I book with expedia - I should beable to make changes through them. Expedia also has a trip insurance fee to 'protect' your trip in case of cancelation - it's a scam. To get reimbursed requires so much paperwork that is required on line. Forms must be uploaded in a pdf format and you might get a reimbursement in 10-15 days - it makes it impossible to receive anything! Stay away! Not worth any cost savings!
I purchased two flights through Expedia.com on February 20th, 2020 for $696.93 and I’m trying to get a refund. My dates are July 12-18, 2020. July 12 flying out of *** airline and coming back on July 18, 2020 flying out of *** airlines. I don’t feel comfortable or safe traveling with myself and my daughter due to this coronavirus going around. I was told by Expedia and *** that my flight is a domestic flight and there’s no travel waiver for United States only the following countries China, Hong Kong and Korea. I called Expedia customer service several times and I was told different stories. I was told because of the value of my ticket being less than $200 I’m not able to get a refund and if I cancel the *** airline flight I will be charged $200 for each ticket for cancellation because of the value being less than $200. I contacted *** airlines and I was able to cancel my flight through them but I had to request for a refund online which I did. But I was told it’s not guaranteed that I will get a refund. I was also told by Expedia that I will have to wait until the airlines receive a waiver stating the domestic flights will be impacted with the coronavirus.
March 16, 2020
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case # ***
Dear Revdex.com,
Thank you for taking the time to
contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns
brought to our attention.
Expedia is responding to the consumer
complaint from Mrs. *** (Revdex.com case number ***) regarding her
flight reservation.
Our records indicate that on February 19, 2020, Mrs., or
an authorized user of the Expedia account, self-booked a stand-alone, combined
one-way fares flight reservation for two travelers, under itinerary ***. Travel
was aboard *** Air Lines, departing on July 12, 2020, from San Francisco, CA,
to Fort Lauderdale, FL, returning aboard *** Airlines on July 18, 2020. We
understand Mrs. would like to cancel and receive a refund for her
reservation, due to the Coronavirus.
On March 3, 2020, Mrs. contacted
Expedia, inquiring about cancelling her reservation due to the Coronavirus.
During these calls, Expedia agents advised Mrs. that normal policies
would apply to her reservation.
Expedia serves as a third-party intermediary with travel providers such
as hotels, car rental agencies and airlines, and is subject to the rules and
restrictions of those providers. *** Air Lines and *** Airlines was the operating carriers and
merchants of record (the entity that received the funds and the company that
charged the credit card) on this itinerary. We hope you
understand we must adhere to the policies dictated by the airlines.
Additionally, Expedia’s’
Terms of Use which was agreed to by Mrs. at the time of booking, which
expressly states:
The
carriers, hotels and other suppliers providing travel or other services on this
Website are independent contractors and not agents or employees of the Expedia
Companies or the Expedia Partners. The Expedia Companies and the Expedia
Partners are not liable for the acts, errors, omissions, representations, warranties,
breaches or negligence of any such suppliers or for any personal injuries,
death, property damage, or other damages or expenses resulting there from. The
Expedia Companies and the Expedia Partners have no liability and will make no
refund in the event of any delay, cancellation, overbooking, strike, force
majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
While we regret Mrs.
***’s experience was not as
we would have hoped, based on the information provided above, we are unable to
provide any refund on this matter because Expedia didn’t charge Mrs. for
this flight. We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us.
Sincerely,
Michelle ***
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:
Sincerely,
***
So how can I get a refund??? I paid for it and now there’s states that under quarantine. This isn’t my fault to why I’m cancelling the flights. This don’t make no sense. I should be entitle to a refund.
April 9, 2020Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case # ***Dear Revdex.com, Thank you for forwarding the consumer rebuttal from Mrs.
*** (Revdex.com case number ***) regarding her flight
reservation. We regret to hear Mrs. did not accept our response
and/or resolution offered. We have further researched Mrs.’s
complaint and after giving the matter our full consideration we stand by our
previous decision and are unable to accede to Mrs.’s
request of a refund. Expedia serves as a third-party intermediary with travel
providers such as hotels, car rental agencies and airlines, and is subject to
the rules and restrictions of those providers. *** Air Lines and ***
Airlines was the operating carriers and merchants of record (the entity that
received the funds and the company that charged the credit card) on this
itinerary. We hope you understand we must adhere to the policies dictated by
the airlines. Additionally,
Expedia’s’ Terms of Use which was agreed to by Mrs. at the time of
booking, which expressly states:The
carriers, hotels and other suppliers providing travel or other services on this
Website are independent contractors and not agents or employees of the Expedia
Companies or the Expedia Partners. The Expedia Companies and the Expedia
Partners are not liable for the acts, errors, omissions, representations,
warranties, breaches or negligence of any such suppliers or for any personal
injuries, death, property damage, or other damages or expenses resulting there
from. The Expedia Companies and the Expedia Partners have no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Please accept
our apologies for any inconvenience this may have caused Mrs..
Unfortunately, as a travel agency, Expedia is subject to the rules and restrictions
of the vendors whose services we sell. We act only as an agent for their
product and do not have the authority to override or to change their policies. At this time, *** Airlines and *** Airlines are
offering credit to travel with them and waiving the change fees (this is
subject to change). Expedia needs to wait to see if both airlines’ policies are
extended to include Mrs.’s dates of travel. If the airlines’ do not
extend the policy, the normal policy would apply. Mrs.’s flights are
nonrefundable with a $200.00 change fee per person, since Mrs. paid less
than $200.00 per ticket, per person, her tickets would be of no value.Our recommendation is to contact us at the end of June to
see if the airlines’ policies have changed.We thank you for allowing us to address this matter
further. If you have any further questions or concerns regarding this matter,
please feel free to contact us. Sincerely, Michelle ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: it shouldn’t matter how much I paid for my ticket I should be able to receive a refund
Sincerely