Expert Auto

We do everything we can to help a customer in need of car, However in some cases bank requirements are extensive! We have no way to know a customer financial before arriving in our store

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was assured the car I purchased had never been in an accidentIf the car report was wrong then they have a problem with who ever puts it outThe name of their dealership suggests that they are "experts" in automobilesThe experts should have known this car was in an accident or at least filled the radiator with fluidI have lost all trust in this dealership for selling me a car that had major damage in an accident and assuring me that it had not been in any accidentsI have notified the Maryland States Attorneys Office and the Maryland Motor Vehicle Administration who are opening their own investigations into this car dealer and this case Regards, [redacted] ***

November 18,2015Dear [redacted] :We did sell a [redacted] to the above referenced customer on November 5, After careful review of the file, it appears that [redacted] did not contact until five (5) days later that there was even an issue radiator.We attempted to appease [redacted] by offering to move him into another vehicleUnfortunately, he found this unsatisfactoryWe attempted to explain to him that in the State of Maryland there is “no cooling off period” which means that once the transaction is completed, the sale is finalWe did not have to offer finding him another vehicle but we did so in an attempt to maintain a good relationship.Additionally, the Car Report that we obtain is what we as a business have to go byWhat we provided him is the same information wc obtain.We try to maintain the same code of standards for customer serviceI wish we could have come to a better solution for [redacted] ***; however, if we alter our practice then we would open ourselves to anyone who purchased a vehicle and just changed their mind.Sincerely,Himat A

[redacted] , was given a set of floor Matt as promised but she wanted one with her name printed on itOur policy for second key is if we have one we will give it to customer at the time they pick up their hard tagHer request of getting her name printed on floor matt is extremely unreasonable Allen G [redacted]

[redacted] May [redacted] ** What this customer did is take the information we gave her and turned it around in the complaint made to you The customer came back stating that the motor went out on the highway while her sister was driving it [redacted] asked her to call her sister, while her sister was on speaker speaker phone, [redacted] asked her in what position she had the gear shifter in while driving, in the auto stick side or drive side The sister replied , on the the auto stick side Another customer was there in the room and heard the whole conversationThe Auto stick option on cars allows a driver to shift gears manually as if the car has a standard shift transmission So what her sister did is drive the car at highway speeds while when the transmission had no ability to shift out of first gear and locked the motor up That car had just gone through service at an outside repair center where the oil before it was sold.The car was sold and the customer refused to purchase an extended service plan Which would not have covered the repair anyway, because it was neglect by consumer.Thank you

Dear [redacted] :We have received your notice of complaint from [redacted] ***, dated July and I have reviewed the record of our interaction with him.According to our records, we made one call to him on 10:42, July 21, [redacted] told us at the time and we did not attempt to contact him again Please understand and advise [redacted] that [redacted] is a company which solicits persons interested in a possible purchase of a vehicleIt collects basic information about the individual and then distributes that information to multiple dealershipsThe other calls that [redacted] received undoubtedly came from other dealerships that received referrals from [redacted] **We apologize for the unwanted contactHad we known that [redacted] had terminated his call with [redacted] before completing the application, we would not have contacted him in the first placeUnfortunately we were not so informed [redacted] apparently distributed his telephone number without disclosing that he had not completed the interview.We hope this information is useful to [redacted] and to you.Sincerely,John L.General Counsel

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Expert Auto regarding complaint ID [redacted] Regards, [redacted] ***

Dear *** ***:We have received your notice of complaint from *** ***, dated July and I have reviewed the record of our interaction with him.According to our records, we made one call to him on 10:42, July 21, ** *** told us at the time and we did not attempt to contact
him againPlease understand and advise ** *** that *** ** is a company which solicits persons interested in a possible purchase of a vehicleIt collects basic information about the individual and then distributes that information to multiple dealershipsThe other calls that ** *** received undoubtedly came from other dealerships that received referrals from *** **We apologize for the unwanted contactHad we known that *** *** had terminated his call with *** ** before completing the application, we would not have contacted him in the first placeUnfortunately we were not so informed*** ** apparently distributed his telephone number without disclosing that he had not completed the interview.We hope this information is useful to *** *** and to youSincerely,John LGeneral Counsel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was assured the car I purchased had never been in an accidentIf the car report was wrong then they have a problem with who ever puts it outThe name of their dealership suggests that they are "experts" in automobilesThe experts should have known this car was in an accident or at least filled the radiator with fluidI have lost all trust in this dealership for selling me a car that had major damage in an accident and assuring me that it had not been in any accidentsI have notified the Maryland States Attorneys Office and the Maryland Motor Vehicle Administration who are opening their own investigations into this car dealer and this case.Regards,
*** ***

My initial argument was that the sales person Lawrence stated the spare set of keys would be available upon pick up at the time of saleI then spoke to his supervisor, AJ on November 30th at 9:47am, he revised said original statement from sales person by stating, "The policy is 'if' we have an extra spare of keys we would provide them"My concern is that in reply to initial complaint surrounding the spare keys the supervisor responded to an unfamiliar request referencing a floor mat and a customized one at that with my name on itThat was not my request and nor was it my complaint and now I am told that said unfamiliar request is unable to be honored
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Their response is a bunch of bullI accept it only on the understanding that they leave me aloneI provided the dates of the class and I can provide phone recordsHowever, since they have said they will no longer contact me I am satisfied except for one thingI would like my this entire matter to go on whatever record there is for it to go onI suspect that there are countless people who have been railroaded by these peopleThank you so much for your help

Dear [redacted]:We have received your notice of complaint from [redacted], dated July 23 and I have reviewed the record of our interaction with him.According to our records, we made one call to him on 10:42, July 21, 2015. [redacted] told us at the time and we did not attempt to contact him again....

Please understand and advise [redacted] that [redacted] is a company which solicits persons interested in a possible purchase of a vehicle. It collects basic information about the individual and then distributes that information to multiple dealerships. The other calls that [redacted] received undoubtedly came from other dealerships that received referrals from [redacted]. We apologize for the unwanted contact. Had we known that [redacted] had terminated his call with [redacted] before completing the application, we would not have contacted him in the first place. Unfortunately we were not so informed. [redacted] apparently distributed his telephone number without disclosing that he had not completed the interview.We hope this information is useful to [redacted] and to you.Sincerely,John L.General Counsel

I have reviewed your letter of December 14, 2015 transmitting the concerns of [redacted].After discussing the matter with management, we believe that there is no basis for changing the position of our original response and have closed this matter. We are sorry that [redacted] in apparently dissatisfied with out efforts to resolve his case but there in nothing further that we are able to do on his behalf.Thank you.Sincerely,John * L[redacted]General Counsel Auto Supreme, Inc.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Expert Auto regarding complaint ID [redacted].
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I was assured the car I purchased had never been in an accident. If the car report was wrong then they have a problem with who ever puts it out. The name of their dealership suggests that they are "experts" in automobiles. The experts should have known this car was in an accident or at least filled the radiator with fluid. I have lost all trust in this dealership for selling me a car that had major damage in an accident and assuring me that it had not been in any accidents. I have notified the Maryland States Attorneys Office and the Maryland Motor Vehicle Administration who are opening their own investigations into this car dealer and this case.
Regards,
[redacted]

We do everything we can to help a customer in need of car,  However in some cases bank requirements are extensive! We have no way to know a customer financial before arriving in our store.

Without knowing more detail in this particular situation It is hard for us to comment ! We do everything we can to help all of our customers.

November 18,2015Dear [redacted]:We did sell a 2016 [redacted] to the above referenced customer on November 5, 2015. After careful review of the file, it appears that [redacted] did not contact until five (5) days later that there was even an issue radiator.We attempted to appease [redacted] by offering...

to move him into another vehicle. Unfortunately, he found this unsatisfactory. We attempted to explain to him that in the State of Maryland there is “no cooling off period” which means that once the transaction is completed, the sale is final. We did not have to offer finding him another vehicle but we did so in an attempt to maintain a good relationship.Additionally, the Car Report that we obtain is what we as a business have to go by. What we provided him is the same information wc obtain.We try to maintain the same code of standards for customer service. I wish we could have come to a better solution for [redacted]; however, if we alter our practice then we would open ourselves to anyone who purchased a vehicle and just changed their mind.Sincerely,Himat A

[redacted]May 16 [redacted] What this customer did is take the information we gave her and turned it around in the complaint made to you.  The customer came back stating that the motor went out on the highway while her sister was driving it.  [redacted] asked...

her to call her sister,  while her sister was on speaker speaker phone, [redacted] asked her in what position she had the gear shifter in while driving, in the auto stick side or drive side.  The sister replied , on the the auto stick side.  Another customer was there in the room and heard the whole conversation. The Auto stick option on cars allows a driver to shift gears manually as if the car has a standard shift transmission.  So what her sister did is drive the car at highway speeds while when the transmission had no ability to shift out of first gear and locked the motor up.  That car had just gone through service at an outside repair center where the oil before it was sold.The car was sold as-is and the customer refused to purchase an extended service plan.  Which would not have covered the repair anyway, because it was neglect by consumer.Thank you

I have reviewed your letter of December 14, 2015 transmitting the concerns of [redacted].
After discussing the matter with management, we believe that there is no basis for changing the position of our original response and have closed this matter. We are sorry that [redacted] in apparently dissatisfied with out efforts to resolve his case but there in nothing further that we are able to do on his behalf.
Thank you.
Sincerely,
John * L[redacted]
General Counsel
Auto Supreme, Inc.