Expert Auto

[redacted], was given a set of floor Matt as promised but she wanted one with her name printed on it. Our policy for second key is if we have one we will give it to customer  at the time they pick up their hard tag. Her request of getting her name printed on floor matt is extremely unreasonable...

. Allen G[redacted]

November 18,2015Dear [redacted]:We did sell a 2016 [redacted] to the above referenced customer on November 5, 2015. After careful review of the file, it appears that [redacted] did not contact until five (5) days later that there was even an issue radiator.We attempted to...

appease [redacted] by offering to move him into another vehicle. Unfortunately, he found this unsatisfactory. We attempted to explain to him that in the State of Maryland there is “no cooling off period” which means that once the transaction is completed, the sale is final. We did not have to offer finding him another vehicle but we did so in an attempt to maintain a good relationship.Additionally, the Car Report that we obtain is what we as a business have to go by. What we provided him is the same information wc obtain.We try to maintain the same code of standards for customer service. I wish we could have come to a better solution for [redacted]; however, if we alter our practice then we would open ourselves to anyone who purchased a vehicle and just changed their mind.Sincerely,Himat A