Express Heat Therapy

[redacted] I have written many many times to get my money back! They do not heat like they should and have also leaked since the minute we brought them home, my husbands back was burnt from the liquidThey also do not tell you you have to heat them up in a pot of boiling water to re-use, completeley unsafe!

My husband and I bought reusable instant heat pad for the back along with a Velcro strapA pair of hand warmers were includedThe purchase was made at a stall in the [redacted] Show on April 8, We paid $in cashWhen we got the product home we were unable to get the pad to heat when we followed the instructionsMy husband sent an email to Express Heat Therapy a few days laterThere was no replyI checked the web-site againThe contact us page did not provide a telephone number or an addressUsing [redacted] I found their address in Markham Ontario and went this morning during the stated business hoursThere was no name on the doorThe door was locked and no one answered the buzzerThere was a stack of mail addressed to the company in the mailboxThe place appeared to be deserted

***They were at a convention show and totally gave me a faulty product...and I found out after on that they dont even have a number to call for customer service or anythingI sent more than a dozen emails just asking to be sent a new product, but absolutely no response***The item was a heating pad which supposedly has a coin inside it, which when clicked 1-times should heat the pad automatically by foaming on the insideABSOLUTELY NOTHING HAPPENED after an enormous amount of times

Bought both Back and shoulder heat pads at a home show at the Airport on Feb 19th/Both products burst 1st use and I have sent numerous emails but never get an answer to tell me where to exchange themI called the number on the bill, and this person tells me he has texted the owner to help me*** no responseThis has been going on for monthsI no longer want an exchange, I want a full refund for a faulty product
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*** *** I have written many many times to get my money back! They do not heat like they should and have also leaked since the minute we brought them home, my husbands back was burnt from the liquidThey also do not tell you you have to heat them up in a pot of boiling water to re-use, completeley unsafe!

I purchased products from Express Heat Therapy at the recent Home Show in TorontoThe products do not work and I have tried to contact them but they DO NOT even have a phone number on their website nor on their product packaging, which is a BIG red flagI used the contact form on their website and emailed them never heard backI have advised my credit card company that I would like a refundThe credit card company informed me that Express Heat Therapy does not have a contact phone number for clients

I purchased this product at a show and I used it once and it started giving me issues I filled out the form on the website about months ago and I haven't heard back from them I have tired sending follow up emails however no luck I have also tried calling them however the number is not working I want my money back awful product awful customer service

I purchased this product at a show and I used it once and it started giving me issues I filled out the form on the website about months ago and I haven't heard back from them I have tired sending follow up emails however no luck I have also tried calling them however the number is not working I want my money back awful product awful customer service

These heat pads didn't work from day oneThe heat lasts minutes, not or like they told meThe 'activator' button broke on one and doesn't work at allAfter numerous emails I finally got a reply, bring it in for an exchange on days in a week with limited hours even though it says they are open all weekI asked for my money back, they said noIt's terrible product and doesn't work as they advertise

I am a Toronto FirefighterI purchased the neck/shoulder heat pad at a convention showWas told there is warrenty and the product will not tear/ripUpon first use, product ripped and the fluid went everywhereHave been trying to contact the company for almost months and haven't received an email about exchange of the product*** I will be looking for a refund

Bought this at the CNE todaygot home and was so excited to try itthe big back heat pad doesn't work no matter how many times I click the stupid coinI wish I had read these reviews before I spent money on this trashNow reading these reviews, I'm scared I won't even get a refundWill have to contact Revdex.com

My husband and I bought reusable instant heat pad for the back along with a Velcro strapA pair of hand warmers were includedThe purchase was made at a stall in the *** *** Show on April 8, We paid $in cashWhen we got the product home we were unable to get the pad to heat when we followed the instructionsMy husband sent an email to Express Heat Therapy a few days laterThere was no replyI checked the web-site againThe contact us page did not provide a telephone number or an addressUsing *** I found their address in Markham Ontario and went this morning during the stated business hoursThere was no name on the doorThe door was locked and no one answered the buzzerThere was a stack of mail addressed to the company in the mailboxThe place appeared to be deserted

I purchased products from Express Heat Therapy at the recent Home Show in TorontoThe products do not work and I have tried to contact them but they DO NOT even have a phone number on their website nor on their product packaging, which is a BIG red flagI used the contact form on their website and emailed them never heard backI have advised my credit card company that I would like a refundThe credit card company informed me that Express Heat Therapy does not have a contact phone number for clients

I purchased a back pad at the Green Living Show in Toronto in April In May the pad stopped working and wouldn't liquidfy after boiling I have sent at least emails to the company and I get a response that indicates they received the email, but no response The pad was less than month old when it broke I feel it should be replaced free of charge

I purchased the heat pack at the International bicycle showThey claim there is a warranty for tearHowever, they are not following through on my claim for a tear and leak in the heat packAm getting a run around since months***

I had purchased a neck/shoulder heat pad at the beginning of October for $I was told the product would not rip, and it has a life-time warrenty if something does happenI used the product one time and it was great but in order to reset the heat pad you must put it in boiling water for a period of timeI followed the directions, put a cloth at the bottom of my pot so it would not stick to the bottomI left the room for about minutes and when I came to check on the pad the water was orange from the liquid inside the heat padI took a video and pictures of the product leaking and the hole were it had rippedI have been trying to contact the company for almost months now and have never gotten a response

I purchased the back support heat productModel number ***It is supposed to reset back to liquid when I boil the heat pack but when left out to cool, it solidifies and activates by itselfI attempted to do this more times...each time to see what I could do with the metal disk inside to see if I did something wrongOn the 4th time, the bag sprung a leak*** I want my $back

I purchased heat therapy products at the recent abilities show in Toronto They are a fast, convenient way to get instant heat I suffer from pain in my hands which is alleviated by heat and hand warmers are convenient as they can be carried in my purse and easy to use

poor service--did not return e mails

I am a Toronto Firefighter. I purchased the neck/shoulder heat pad at a convention show. Was told there is warrenty and the product will not tear/rip. Upon first use, product ripped and the fluid went everywhere. Have been trying to contact the company for almost 2 months and haven't received an email about exchange of the product. [redacted] I will be looking for a refund.