Express Local Service

Please let it be known that when I called for your company's help, the receptionist said "NOT MUCH MORE THAN THIRTY DOLLARS"If you don't want your business to be called a scam, maybe you shouldn't scam peopleYour price quotes of "10+20up" are a joke and a SCAMPlease also let it be known that my keys, purse and wallet were locked in my trunk and I DID NOT pay before his services because I HAD NOTHING TO PAY WITHHe ran my card AFTER unlocking my car (which took not even minutes)We have the call logs of the time I called and the time that the technician called to let me know he was close byIt was in fact close to a hour (probably because the receptionist gave him the wrong address)Also, I would have called you back had I known who was calling me but there was never a message left on my voicemailI will take your settlement offer because I don't want to waste any more time arguing with your companyI will never use this company again and have urged others not to as wellI really don't like being so rude, but I also didn't like being scammed and lied toRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Never again Told me one price over phone Charged me another in person Almost a difference BEWARE THIS BUISNESS !!!!!!!!!!!!!!!!!!!!

Complaint: [redacted] Itx not trueDoes your tech fill out the invoices before he writes the total .no he Does not He gave me a blank invoice to fill and sign before he started the jobI did not know the difference It would be different if he asked for my I'd and filled out the invoiceI got the invoice back filled in with the totalsYes I signed it but there was no totalsI have two people that witnessed it I am rejecting this response because: Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have a statement from my machnic my tires are not turned and the wheel is fine the machnic unlocked the wheel and when we tried the keys they still did not work, I never asked for multiple key o asked for one key to the ignition the technician was the one who decided to make multiple keys, not one did I ask for themAnd I did not say the car had been sitting for more than months he never even asked meSo I will not except the dollar refund the technician should have never told me I was going to get a refund, but he said more than once that he would refund my money Regards, [redacted]

RobberyAdvertise $to send a technician and then charged $for something that took minuteThe so called special tools they charge you for messed up the sealing around the door frameRidiculous, they need to be stopped

RobberyAdvertise $to send a technician and then charged $for something that took minuteThe so called special tools they charge you for messed up the sealing around the door frameRidiculous, they need to be stopped

Complaint: ***
I am rejecting this response because: The technician held the key against the push button and made it startThat is not a resolution of the problemThe wrecker did that to start the vehicle as we were going to have it towed to the dealershipThat very day your company performed that "service", the dashboard still showed the problem one minute after the tech left, when I called and called wanting to speak to a manager, I never got throughAs a matter a fact I finally got through for a resoulution after missing an entire day of work (5pm)Of course I demanded a refund because no one was able to get ahold of the technician and your company didn't not want to send out a different technician because mind you, my service call was at 9amThe tech was late and didn't even fix the problemYour tech left when my key, and that was not written in the invoiceAfter going to a dealership, they had to fix the problem that I initially had plus had to replace and reprogram another key because the key that your technician gave me was not the model of my vehicleWith all that being said, I will definitely request that you show all the recorded phone calls at the small claims court if possible because the lack of professionalism and quality of service was at a lowThe worst part of it all is that I never spoke to the manager? Can you please explain why I could not verbally speak to a manager and also can you please explain why a dispatcher (male) by the name of *** became argumentive with me after I was asking to have a different technician sent outExplain to me why on August 24th I requested to have a technician sent out and the call was made at 5pmThe technician called me hours later to say that he will not make it out till the following morningThat's advertisement above all other issuesI filed a police report to follow the case I will seek at a small claims courtIf you are the manager to this company, I would please advise you to utilize the recordings for better quality to your customers and also I suggest you change the two advertisements found on the websiteThe technician was charging me for the service call and lacked professionalism as wellUltimately I fixed my vehicle at a dealership and had a whole different level of service and had to pay more for the mistake of that very technician that was sent out to me on August 21,2017.
Regards,
*** ***

Sorry to hear about your experience..After the job was done and you paid 340$ the technichen that made you new key left and everything was working just fine.when you called us to complain you simply ask for a full refund and wouldn't except any other optionWe try work it out with you and explain
you that if there is any problem with key we will send the tech to fix the problem,but you kept refusing then your boyfriend got on the line and start cussing the supervisorwe try to do everything we could to go back there and fix your ASAP problem if anybut kept mention that you only want full refund,unfortunately that not possible after the job is done.in regard of sending anther tech that won't be possible be he's the only tech that dealing this type of keys.if ther is any problem with the key we can come and fix it with no cost.FULL REFUND WILL NOT BE POSSIBLE!settelment for this case will be 10% off from the original bill of340$best regards

On July 7,service express was called to open a locked carI agreed to the charges trusting the worker he would open my car and I'd be able to retrieve my cash and keys from the trunkThe worker had never opened a BMW locked car like that before and he was not able to finish the job or get paid because the money and keys were still locked in the trunkHe opened the car and said pay me I said we can't open or get to the trunk the car shut down electroncally and the trunk is completly lockedThe worker said I opened the car for you now pay meI said the money and keys are locked in the trunk that you cannot openThe worker called the manager and gave me the phone the manager yelled at me to pay the worker but the money and keys were still locked in the trunk that the worker could not openThe San Antonio police came out to the scene and just heard the workers side of the story that I didn't want to pay him because he unlocked the car but couldn't get the trunk opened was

Mr*** we have seen your complaint and researched itFrom the information we have charging a processing fee for a credit card transactions are aloud,however we are willing to compensation you in the amount of 10$ for the fee and anther 5% for the inconvenience.Our stuff been trying to
reach out to you several times by phone but you never answer.please contact our office to resolve your billing issue.Thanks for reaching out to us

Hello on April I called for a locksmith to come a make a set of car keys for me because my keys had been misplacedThe locksmith came to my house looked at my car and quoted me $349, I told him that I would not require his services because I knew I was being overcharged but he then brought the price down to $I said then that I would be ok with that price and he started to work on the replacement keyWhen the key was done he went to my truck to fit it in the ignition and it would not go in, he tried about times to force the key in when it didn't work he sprayed WDin the ignition cylinderThe key finally went in after a few more try's and some WDand when he tried to turn the key in the ignition I would not turn at all, the locksmith then proceeded to for fully pull on the steering wheel and he grabbed a hammer and started to hit the key into the cylinderBut the steering wheel was locked and it would only unlock if the correct keys was placed in the ignition and I knew

I called for their services and was told it would not cost much more than $and they would be there in 15-minutesA hour later the guy shows up, it takes him minutes to open my door and then he swipes my card and charges $139.00!!! That is a HUGE jump from "not much more than $30.00"I have tried calling the company with no return call to discuss the issue

I called a locksmithBecause I locked my keys in the car I asked if they had a techniction that could help meHe said yes we can have him there minutes I said greatI asked how much are the charges for helping he told me a service fee and not much maybe 20-depending how much trouble he goes through I said ok greatHe did ask me what kind of vehicle I had and I told himTech got there about minutes later which was fine no big dealTech got there said he needed to use a special tool to get itThat's the only tool they use PERCENT OF the timeIt looks like a blood pressure cuffI was so happy that he got in under a minute maybe 2at the most he was goodGreat so I did have a on me in my cardThey take credit cardsSo I go to pay tech ask me to fill out the invoice and I didHave it to him he filled in the totals of omg I asked what's going on he said those were the charges I told him the guy with the Indian accent have it to me he said I don't kno

Awesome service! George was fast, and made the entire process easy

The door between my living quarters and my garage locked while I was in the garage, around am, Feb2, I drove to the nearest HEB and asked the employee at the Customer Service desk to call a locksmith for me I spoke to the locksmith he called and asked how much releasing the lock would cost When he hesitated I asked "Will it be around $30? $40? He was vague and finally said it could be "a little more than that," depending on the difficulty of popping the lockThe locksmith who came - I believe he said his name was *** - took about - minutes to pop the lock and charged me $
I was stunned at the amount but had no choice but to pay This was an unreasonable, totally outrageous fee The incident occurred around am on a weekday morning, not in the middle of the night or on a weekend I was taken advantage of because of the helplessness of my situation

I called and I was quoted $for the tech to show up and $and up for them to open the car, they charged me $for something that took less than min., they charged for speciality tools This company tells you a cheap price so you can wait for their tech to show up then charges you an arm and a leg because they know you are desperate

In regards to *** *** .after I receive your email I been trying to reach u by phone for the last two days but no luck.our tech was at location in less then hour.after we gave u a starting price of 10+20up for the car lockout my tech was giving u the price and brackdown before
doing the joband have u payd and signed on the invoice before opening the car.u had the option to decline the service if u didn't like the price before service was preform.there for I do not appreciate you calling my business scam.my settlement amount will be 44$ back in your card,will take total price to 95$please connect our office *** or my direct line *** that we can resolve this matter

On Augat 9am, I called the business for a service and was not quotedThe technician arrives minutes late from his estimated arrival time which was 25-minutesHe arrives and goes into my vehicle and pushes the button to start the vehicle and as explained to the dispatcher, it didn't start because it was showing "key not detected" on the dashboardHe then proceeds to go in the back of his vehicle and writes up an Invoice of without explaining the details of the issue or service, he says to fill out the top portion and signI then become upset and tell him that I cannot pay that muchHe then says if I cannot pay than I would have to pay the for the service callOn the website, it shows for a service callI was already running late for work waiting for him so I went ahead and paid the serviceIt took him about two hours to do the serviceAfter he left, I noticed the key to my vehicle was different (for a different model) and the car began to show key

Hello I'm sorry for the whole situation,after look into this matter I understand that you called us for unlocking your car,like you probably know in most car have trunk release that work as soon as we get in , in your case we had to go ahead and make you a new key to turn on the ignition or go
through the trunk.after you understand that you had to different on the key you denied the service and tryed to avoid the payment for whatever been done so far which is the lockout fee to get you inside the car , there for we had to call the cups and after the cup understand the job been done he told you pay the tech.ones again im sorry for the incident but it will be no settlement for this job bc it did preform with all the price been told and agreeing by you before the job started best regards

In regard to the Chevy sWhen u first quote it's was for two keys one ignition and one for the door.bc u said u didn't have the funds we gave u the deal of The process of making such key is to run the vin number and get the ORIGINAL cuts FOR THAT CAR from GM SYSTEM which cost us over
90$ to get that code for the cutsafter we verify with u the lock on the door and ignition never been change we run the vin and cut your keysThe keys work on the door with no problem and this is what tell us that there's no problem with the code or the cutsU also told us that the car been seating there for over monthsWhen we put the key the ignition the wayfers was stuck that's the reason the key didn't go inAnd after spray wdto make tham move again the went in with no problem.now like u been explain over and over that what keeping it from moving is that your wheel is stuck all the way to the right side and your tire steel stand straight and that's what prevents the key from turning.The process of trying to release the ignition is by picking and bump key there wasn't any hummring or any work inside the ignition that we could demage If your mechanic said it was a broken ign that's bc it was already broken. Bc of the high cost of this job and the discount amout of 149$ I have no more the 10$ profit at this job.there for the settlement amount will be 5$ that u can get by mail.u can contact our office during business ours to resolve this case