Express Tire Inc

Review: January 16,2013 I went to Express Tire to get my oil changed. They also included a tire rotation at no additional charge.They position you in a waiting area so that you cannot see what they are doing to your vehicle.After they had my vehicole on the rack up in the air and had removed the tires, the manager came to the waiting area and escorted me into the bay to see my vehicle.What they showed me was me looking up from under the vehicle.I saw green radiator fluid coming out across the entire width of the radiator at a volume.They told me that I had to immediately replace this radiator because it was not safe for me to try and drive with the radiator in this condition.I immediately went into shock.I had just driven from 92117 all the way up Fwy 5 to the Carlsbad Premium Outlet mall and back and experienced no over heating or any other sort of problem. I just could not understand how it came to be that my radiator spontaneously had such a serious leakage problem without any previous signs.The manager assured me they would give me a great 50% off deal on all parts and labor, etc.I then called a friend and told him what was happening. I tried to relay his questions to the manager. The manager took the phone from me and walked into the bay so I could not hear what was said. At no time did I sign anything authorizing the repairs.After recently having a pressure test performed on my radiator that Express Tire replaced at exhorbitant pricing I learned there was never anything wrong with my radiator other than what tricks Express Tire did to it. They defrauded me, and overcharged me for a radiator and labor that were not needed.This sort of business practice is deplorable.Desired Settlement: An immediate and full refund with interest and apology.

Review: 8/28 I feel I have been a victim of fraudulent activity from Express Tire. I came in for an oil change; no other concerns. 6:07 received a call that I needed a new coolant housing; my car was leaking coolant excessively. They assumed I was covered under warranty and I verified I was not multiple times. I asked for a quote. I didn't want to ruin my engine and advised I wanted a 2nd opinion. He said he would call back with a quote think his name was [redacted]. 20 mins later a call came I now just need a gasket. Unsure the reason he advised the p[redacted] ~ $300. I told him I have work (they were closing) and would need my car he stated my car would be ready when I arrived.I asked to see my car when I arrived and saw it pouring liquid; never seen it before no smell no puddles prior. They advised I needed hoses now not a gasket. They showed me one spot of a crack and pushed it excessively rather than just shining the flashlight. Again asked if I was going to leave it and I advised I needed to go to work but could bring it back after. They said to bring it in and I would be OK until the weekend but not to exceed Sunday; I agreed. I paid for the oil change and left.Leaving I noticed grease stains on the door drivers side, no new milage sticker, and oil was not reset digitally. I drove 4 miles and noticed smoke coming from my hood; I couldn't stop with cars trapping me. I went 5 miles when my car smoked immensely, my temperature gage went normal to high in less than a millisecond, lights, noises, and alerts began. I was stuck by myself on the road at night 8pm. Scared, crying, and upset.I towed it back. On 8/29 my mother assisted to get it fixed while I was working. Picking it up [redacted] the manager had no reason for the experience I had, did not care about my concerns, only agreed that his technicians shouldnt have advised I was okay until the weekend. [redacted] took my credit card without attempting to do any recovery or satisfying. I asked for a Military Discount and he sighed doing it. I also took my parts.Desired Settlement: I would like to ensure my car has been cared for properly and correctly. To do so an inspection from Chevy I confirmed 8/29 is $109. I also believe Express Tire was the cause of the major leaking. IF it was beginning to crack I feel they have expedited the leak for more money and I don't feel right paying about $250 dollars (after military discount). I believe the service and concern should have been present especially with a manager. I also believe the cost of labor should be refunded.

Business

Response:

Dear Revdex.com

Express Tire takes customer service very seriously. We have made contact with Ms. [redacted] and are making arrangements to resolve her complaint.

Express Tire

Director of Customer Service