Expressions by Karen

Extremely satisfied with Illinois Art Glass, in particular the owner Karen [redacted] She handled our window order expertly from beginning to end Our installer commented of the quality of the product and is maintaining her contact information for his future stained glass window needs I will return to Karen for any future needs and recommend Illinois Art Glass to others

I purchased a custom stained glass window from Karen in Jan The window had a lead time of approx weeksAt about weeks post order, I requested an update on shipping schedule and was told one more week and it would be shipped ( [redacted] Communication was very poor and five weeks later I was still being told that the hold up was on the [redacted] side of the equation though no tracking info was ever provided and there were numerous conflicting explanations as to where my glass was and why it had not arrived At approximately weeks after the original request for shipment information my glass arrived, damaged, and had to be returned for repair (which required additional packaging protection and recrating by myself) I was told that the glass would ship both ways, 2day service and could be repaired in one day, hence I would have the piece back in a week) It took weeks and numerous requests for undates (and sadly threats to pursue a refund) to receive my piece of glassOnce again, the only communication received came when I insistedI finally have the piece that I ordered but my experience with Karen was cumbersome and unpleasant I suspect she does nice work but unfortunately her business management is poor and resulted in an overall unsatisfactory experience Based on this I cannot endorse her business

Initial Business Response / [redacted] (1000, 8, 2015/02/23) */ As soon as [redacted] paid the claim on the damaged item I refunded the buyer including the fees from [redacted] . Sent to: [redacted] (The recipient of this payment is Verified) Email: ***@adaauto.net Total amount: -$320.00 USD Fee... amount: $0.00 USD Net amount: -$320.00 USD Date: Feb 9, 2015 Time: 10:51:02 PST Subject: You have sent $320.00 USD to [redacted] with [redacted] Note: Refund for Transaction ID: XXXXXXXXXJXXXXXXJ Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Saying that [redacted] gave her a refund is a false statement as [redacted] assured me that this seller never gave them an ITEM. The Seller refunded my monies because I had contacted me attorney was going to pursue legal claims. Yes, the seller gave me a refund. This seller is a joke and I am sorry that I ever believed her in the first place. She knows what she is doing and it's a shame.

Complaint: I am rejecting this response because: I also contacted [redacted] and they again said that just because I attempted to cancel my order, this does not allow Karen to not provide the order at allIt only means I was unable to cancel my orderThey sent me a response to what they would say to a seller if a seller called and asked what was their responsibility was after a case was found in the buyers favorDear [redacted] ***, As per our conversation, once a [redacted] claim is closed, [redacted] is unable to enforce a resolve of either refunding or sending the item/service If a seller were to contact [redacted] asking if the item/service would still need to be provided, [redacted] 's response would be to advise the seller to either refund the money or send the item/service that was paid forSincerely,April [redacted] Customer Solutions Support Specialist [redacted] Copyright© 1999- [redacted] All rights reserved After the case was found in Karen's favor and I was unable to cancel my order with full refund I sent her this message immediately after that: Sender: [redacted] Date: May 2, 201511:38am EDT Message: As the claim has concluded in your favor I expect delivery by May 21st and await a design to approve for the agreed upon glass window set that was the original agreement So Karen is now saying that because I attempted to cancel the order and [redacted] said I could not do so with a refund, she is not obligated to refund OR provide the original order [redacted] would never say thathence the email from them stating that she would in fact be told that she is still obligated to provide the itemsI informed her immediately that I still wanted the original orderSHE proposed to make windows for my house instead, I did not suggest thatI took her up on her offer and she still, well after the 8-week deadline and flat out stating they were done (June 19th), still has never provided the windows If she felt she did not owe me anything from the beginning why would she send me a tracking label one July 26th? Why go through months of offering, then agreeing, and sending samples to create windows for my home? This is once again an attempt to not be responsible for something SHE AGREED TO AND IS OBLIGATED TO DOYou either provide the service/the product or refundThat's how businesses workEverydayPlease let me know if you need screen shots of all of the emails, phone records, etcas I'm not sure what you need from your end Thanks so much for your time and forgive the delay in response as I was on vacation this past week Sincerely, [redacted] I have attached both of these screen shots

Extremely satisfied with Illinois Art Glass, in particular the owner Karen *** She handled our window order expertly from beginning to end Our installer commented of the quality of the product and is maintaining her contact information for his future stained glass window needs I will return to Karen for any future needs and recommend Illinois Art Glass to others

Exactly what I wanted, on time, and on Budget! Great artist!!!

Contracted and paid *** *** to make stained glass windows First payment was made on 8/11/for check number The final payment was made just before stated shipment of windows, check number I have copies of returned checks and ALL emails were *** has wrote various lies about glass being shippedEven to the point of providing Fed EX numbers I want my money returned in the form of cashiers check or money order You can contact me at ***-***-*** at any time Thank you in advance for your help *** ***

I purchased a custom stained glass window from Karen in Jan The window had a lead time of approx weeksAt about weeks post order, I requested an update on shipping schedule and was told one more week and it would be shipped (*** Communication was very poor and five weeks later I was still being told that the hold up was on the *** side of the equation though no tracking info was ever provided and there were numerous conflicting explanations as to where my glass was and why it had not arrived At approximately weeks after the original request for shipment information my glass arrived, damaged, and had to be returned for repair (which required additional packaging protection and recrating by myself) I was told that the glass would ship both ways, 2day service and could be repaired in one day, hence I would have the piece back in a week) It took weeks and numerous requests for undates (and sadly threats to pursue a refund) to receive my piece of glassOnce again, the only communication received came when I insistedI finally have the piece that I ordered but my experience with Karen was cumbersome and unpleasant I suspect she does nice work but unfortunately her business management is poor and resulted in an overall unsatisfactory experience Based on this I cannot endorse her business

I ARRANGED BY PHONE TO BUY A LEADED GLASS WINDOW WITH *** *** WITH INFORMATION FROM THE INTERNET
SHE ASKED ME TO PAY BY *** FOR $THIS BEGAN IN LATE AUGEST AND WAS TO BE FINISHED AND MAILED IN SEPTEMBER WHILE I WAS IN THE ***when I RETURNED *** INFORMED ME THAT SHE COULD NOT FIND A 9INCH TULIP, IT WAS TO BE A INCH TULIP SHE FOUND ONE AN TOLD ME SHE WOULD SEND THE WINDOW *** ** IN OCTOBER AND THEN BEFORE THANKSGIVING NP WINDOW ARRIVED THE SHE SAID CHRISTMASSTHEN THE WINDOW WAS TO COME IN JANUARY AND AGAIN IN
FEBRUARY BEFORE I LEFT FO NEW ZEWLAND AND AUSTRAILABUT I RETURNED MARCH 1ST AND NO WINDOWTHE WINDOW HAS NOT ARRIVED AND I CALLED TO LET HER BY MESSAGE KNOW I WAS HAVINF SEATTLE GLASS COM TO MEASURE THE WINDOW AND WILL CONTRACT WITH THEM ON THE 17TH OF APRILL, AND THAT I HAD PAID FOR A PRODUCT AND NOT RECIEVED THE PRODUCTJUST NOT GOOD BUSSINESS PRACTICEafter LOOKING UP HER BUSSINESS RECORD I FOUND THAT 0THERS HAVE HAD A SIMMILAR EXPERIENCEI

My stained glass windows from Karen are beautiful! I enjoy them every day They are well-made, and I was amazed with how much effort she took to build a box for the fragile shipping I am pleased with the cost and how much work it must have been I would highly recommend her Thank you

Initial Business Response /* (1000, 5, 2014/09/04) */
My buyer's windows required custom sandblasted designs in the center of the windowsI do not do sandblasting like she requested and had to have someone else do the glass etching for meTheir schedule created some delays and I
apologized to her for this delayI refunded *** the $that she paid for shipping to make up for the delaysShe has been very nice and understanding about the delaysHer first window arrived and the second is supposed to be delivered by tomorrow or SaturdayI will respond here again when I see it has been delivered

I ordered custom windows They were helpful with picking out windows that would work with my front door that already has glass The windows are beautiful, well made and were delivered on time Thank you! Love them

I found *** *** on ***I commissioned a custom stained glass windowWe did the transaction direct (1st red flag)I paid via *** Quick Pay so it was a transfer of funds from my account right into hers (2nd red flag)In the beginning she was very attentive and knowledgeableWe spoke on the phone, we emailed; it was great and I was looking forward to this lovely window that I was making for a clientThe last communication we had, she said it shippedI asked a few times for tracking info and it was not provided (3rd red flag)That was over a month agoNo response whatsoever to texts, phone calls or emailsNo product, no communication, and she was paid in fullWhat a shame!
Here is all the info I have on her so others can be warned:
- *** ***
- http://www.stainedglass.studio/
- ***@earthlink.net
- [email protected]
- [email protected]
- [email protected]
- (708) 770-
- business on ***.com: Stained Glass Studio (Custom St

4/5/17: Inquired about a stained glass window that "*** *** ***" had on ***.com and got a response within hoursMarie *** responded on 4/6/and window size and style were confirmed4/7/17: Received an email saying she knows I'm "in a hurry" to get the window., which I didn't say, only asked the time frameMarie told me to use her business email address, which I did(RED FLAG #1: Do not carry on correspondence outside of ***.) Asked for a confirmation on price ($+ $shipping)4/10/17: Marie was charging $more in shipping than ***, but window price was the same4/28/17: I asked how the glass was coming along and asked for how payment was to be made5/1/17: I asked to pay with *** and confirm the $+ $shipping price, againAlso asked if tax was included5/2/17: Marie said the window could ship next week (week of 5/8/17) and said I could "send a check," that the window would be ready when the check arrived5/5/17: RED FLAG #2: Marie said she did not take ***I immediately emailed back, asking for an address, since there was none on the http://www.***/ site5/11/17: After no response, I sent another email asking for a picture of our window, address to send the check and confirm the price, againAlso said, "If you’re not able to finish our window, please let me know that, also."
5/11/17: Marie said she sent an email and wasn't sure why I didn't receive itShe said the window was "finished and sitting here." Gave me the address (all contact info is at the end of this) and blamed the delayed correspondence on ***She did send a picture of a window that could have been oursSince I ordered one exactly like what was on ***, there's no way of knowing if it was ours5/11/17: I mailed the check for $to MarieIt cleared on 5/16/5/19/17: I sent Marie our address for delivery, for the 2nd time5/30/17: I asked if she had sent our window yet, as the check had had plenty of time to clear her bankI also asked for a tracking #6/6/17: RED FLAG #Marie said she received the check and as soon as it cleared her bank, she would ship the windowShe asked for a verification of our address6/8/17: Marie said she was just waiting for a pick up from *** It's "all crated and ready to go." And that we "should expect it next week."
6/14/17: I asked if the window had been sent yet6/17/17: Marie said "Yes, it was taken to ***." She also said she would get the delivery information to me and that [again] I should expect it next week6/22/17: Still no tracking # and no window, I sent another email threatening to contact *** (see RED FLAG #1)Marie said she would contact ***, in the morning and get an update6/23/17: I asked for an update and the tracking #6/24/17: Marie said the info was given to her account rep and they were "locating the crate."
6/25/17: Again, Marie claims problems with *** email service and switched to a gmail addressStill waiting to hear from her account rep7/3/17: Since no response or update was given, I requested our money be refunded ($225), if the window wasn't going to be delivered7/4/17: Marie said "It will be delivered this week." She said "upgraded the shipping from ground to express." And would get the tracking info to me as soon as she received it7/11/17: Still nothing from Marie, I asked how she could upgrade the shipping if it was already supposed to be at *** and enroute7/12/17: Marie responded that "they can upgrade thingsI have done it before."
7/12/17: That was the final strawI had already contacted *** and they are monitoring the situationI told Marie what I found on Revdex.com and that I would file my complaint, if no window or $refund by 7/21/7/13/17: Marie's last response, to-date, was that "I will get this delivered asapI am taking care of itI apologize for the delays."
That is where it stands, todayMarie *** and/or her account rep, who is possibly MsKaren *** have stolen $from meI will work with whomever and whatever organizations possible so this doesn't happen to othersIf you'll notice, there are many negative reviews, with several recent positive reviewsI assume this is their attempt to bump up their "F" rating, using bogus glowing reviewsThe negative reviews are very detailed and the positive ones are briefThis company or person(s) work under the guise of Illinois Art Glass, *** *** ***, *** *** *** Marie *** *** *** ***, is the person I contacted through ***The address I was told to mail a check to is not Marie *** address, although that is where she said to send the moneyMarie *** *** *** *** *** IL
I have contacted all email addresses: ***@***.net; ***@gmail.com; ***@gmail.comI will be sending this information to ***, also, but these people appear to be jumping around the online stores, from what other reviewers are saying

I have ordered a couple of windows and both are beautiful! They arrived on time, with no problems or issuesThey are wonderful people to work with, they respond quickly and I will definitely be ordering from them againI highly recommend Expressions By Karen

I paid to have two custom glass pieces made by Illinois Glass Art for $She was given 50% in October of to start the project and given the remaining balance, including the shipping fee, after she said the windows were completed in December As of 3/16/2017, the glass pieces have yet to be deliveredI have contacted her repeatedly via e-mail inquiring about the delivery and received excuse after excuse as to why they had not shippedShe even went so far as to create bogus shipping labels so she could provide me with a tracking number for the productAfter two tracking numbers were issued, the glass pieces are still apparently sitting at ***I have requested a refund and have not heard from her since

I originally ordered a large stained glass window display on Etsy and after both parties agreed I changed my order and placed a new order for the same amount of money for individual stained glass windowsThe original order was April 17, with the order changed on Dec 6th After several months of excuses as to why sample glass was not delivered for me to choose which glass we finally received the sample glass to make our decision on which glass on March 25-26th It is now July 18th and Karen has yet to deliver the Windows we orderedThere has been excuse after excuse including a dog being sick, her mom being sick, and just today she's broke her foot which keeps her from having any knowledge for a tracking number for *** (she claimed they were ready to be shipped in June 18th 2016..) after several emailed attempts to get one from herThis is getting rediculous and my only conclusion is she has not created these windows and has no intentions of delivering themW

Business Response /* (4001, 23, 2014/09/02) */
I have sent the customers a full refundI replied once already, I am not sure why it was not recordedWhen I see the refund has been received I will update the report againI have been waiting for the damage claim to be
paid
----------------------------------------------------
9/8/info from business:
I sent the customers a full refundI have been waiting for the claim to be paid from the shipper
--------------------------------------------------
9/12/info from business:
I have sent the customer a full refundI have not
heard back from them that it was received but delivery information shows it was delivered and the check was processed through my bankIf I need to provide any further information, please let me know
Business Response /* (4001, 23, 2014/09/02) */
I have sent the customers a full refundI replied once already, I am not sure why it was not recordedWhen I see the refund has been received I will update the report againI have been waiting for the damage claim to be paid
----------------------------------------------------
9/8/info from business:
I sent the customers a full refundI have been waiting for the claim to be paid from the shipper
--------------------------------------------------
9/12/info from business:
I have sent the customer a full refundI have not
heard back from them that it was received but delivery information shows it was delivered and the check was processed through my bankIf I need to provide any further information, please let me know
Consumer Response /* (2001, 30, 2014/09/19) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
We were finally paid in full and her check cleared yesterday
Thanks for YUOR effortsI think they really helped
*** ***

Complaint: 11571392
I am rejecting this response because:
I also contacted [redacted] and they again said that just because I attempted to cancel my order, this does not allow Karen to not provide the order at all. It only means I was unable to cancel my order. They sent...

me a response to what they would say to a seller if a seller called and asked what was their responsibility was after a case was found in the buyers favor. Dear [redacted],
As per our conversation, once a [redacted] claim is closed, [redacted] is unable to enforce a resolve of either refunding or sending the item/service.  If a seller were to contact [redacted] asking if the item/service would still need to be provided, [redacted]'s response would be to advise the seller to either refund the money or send the item/service that was paid for.
Sincerely,April[redacted] Customer Solutions Support Specialist[redacted]Copyright© 1999-2016 [redacted]. All rights reserved.
 
After the case was found in Karen's favor and I was unable to cancel my order with full refund I sent her this message immediately after that: 
 
Sender: [redacted]
Date: May 2, 201511:38am EDT
Message: As the claim has concluded in your favor I expect delivery by May 21st and await a design to approve for the agreed upon 5 glass window set that was the original agreement.
 
 
So Karen is now saying that because I attempted to cancel the order and [redacted] said I could not do so with a refund, she is not obligated to refund OR provide the original order. [redacted] would never say that... hence the email from them stating that she would in fact be told that she is still obligated to provide the items. I informed her immediately that I still wanted the original order. SHE proposed to make windows for my house instead, I did not suggest that.. I took her up on her offer and she still, well after the 8-10 week deadline and flat out stating they were done (June 19th), still has never provided the windows. 
 
If she felt she did not owe me anything from the beginning why would she send me a tracking label one July 26th? Why go through months of offering, then agreeing, and sending samples  to create windows for my home? 
This is once again an attempt to not be responsible for something SHE AGREED TO AND IS OBLIGATED TO DO. You either provide the service/the product or refund. That's how businesses work. Everyday.
Please let me know if you need screen shots of all of the emails, phone records, etc. as I'm not sure what you need from your end. 
 
Thanks so much for your time and forgive the delay in response as I was on vacation this past week. 
Sincerely,
[redacted]
 
I have attached both of these screen shots.

Initial Business Response /* (1000, 7, 2014/05/23) */
[redacted] has attempted to deliver the last of the shipment but there was no one available to sign for the shipment. They will attempt on the next business day. I will update again after they show delivered.
here is the notification...

from fedex:
Customer Not Available or Business Closed Delivery will be re-attempted the next business day.
Initial Consumer Rebuttal /* (3000, 9, 2014/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Order only 2/3 completed.
Business Response /* (1001, 20, 2014/07/18) */
I have changed my email account. Can you let me know how to update that with you?
[redacted]'s last two windows have been delivered. 2 of the windows that [redacted] purchased had been damaged by fedex and I had to find replacement glass. The outer border glass that she chose had been discontinued by the company. I did find matching glass, remade the windows and the windows have been delivered.
I ship 2-3 windows every week, occasionally there are going to be damages every now an then. This was just compounded by the fact that the glass had been discontinued. I will also be refunding [redacted] the shipping that she paid as soon as fedex refunds my account. I have apologized to her for the delay. I hope the refund makes up for some of the frustration.