Extend Pet Health

A check request has been submitted for the refund - The check will be cut and sent by Friday July 10, - If there are further questions please feel free to email me directly ***@extendpethealth.com

The charge is now refunded in full, please allow your bank up to 7-business days to process and show the credit on your statement - This is the verbiage contained in our Terms of the offer "If you feel Extend Joint Care is not for you, cancel within days from the day you order to avoid the purchase fee of $and enrollment in the auto-shipment program." Either way the charge is now refunded in fullThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me Hope they make it clearer on the web site Sincerely, Enoch B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Mary K***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint ID [redacted] Inboxx [redacted] 12:PM (minutes ago)to me Ms [redacted] ,We are in receipt of complaint # [redacted] - The charges have now been refunded in full Please feel free to email me directly if there are any further questions.Thank you,*** [redacted] Pet Joint Care

The charge is refunded please allow your bank up to business days to process and show the credit on your statementThank you

The charge was refunded yesterday when the customer contacted our customer service - Please allow up to business days for their bank to process and show the credit on her statement - Please feel free to email me directly if you have further questions ***@extendpethealth.com

We are in receipt of complaint #[redacted] Mary [redacted] of Kissimmee Florida.  $49.95 of Ms. [redacted]'s charge was refunded on June 1, 2015 when she contacted customer service and the remaining $20 was refunded today.Ms. [redacted] should have received the $49.95 credit by now and her bank should...

process the remaining $20 in the next 5-7 business days.  Please feel free to email me directly if there are further questions.Thank you,Jay [redacted]Extend Pet Health

All charges are refunded.Thank you

A check request has been submitted for the refund - The check will be cut and sent by Friday July 10, 2015 - If there are further questions please feel free to email me directly [redacted]@extendpethealth.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Mary K[redacted]

All charges are now refunded in full. Prior to submitting their credit card info, customers are required to take action by checking a box indicating they are adults and have read the terms of the offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The charges are refunded in full - Please allow your bank up to 7-10 business days to process and show the credit on your statement

The customer or someone with their information purchased our trial offer and entered the autoship program on August 30, 2015 through our website extendpethealth.com - The charge was $4.95 which has now been refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I have a question. I see the business says they have refunded a full refund including the $4.95 and does that mean they also will refund the $3.11 return product fee? After checking my bank statement I do not see any refunds from them as on yet (8/10/2015 11:20 AM).

Sincerely,
Dawn G[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was told that I would not get a refund until I returned the product and paid the shipping cost myself to send it back to them. I do not have the free trial product to return. They said once they receive it, they will issue a refund, but not until then. They sent me information to return the product and a RMA number. It states this in the email:After a review of your account we have refunded your charge on the good faith that you will return the product.I would like a refund without returning the free trial product and doing so at my own cost, since I did pay for shipping in the first place. I no longer have the product. My dog would not eat it so I threw it away. After all, it was supposed to have cost only $4.95, not $69.95.
Sincerely,
[redacted]

Revdex.com:
While I still do not agree with this companies marketing...

or procedures as they are very misleading as can be seen by multiple negative reviews all over the internet, they have honored a cancellation and refund.   I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]