I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I do not have the junk mail I throw them away in the trash so I can not scan these items in the businesses if they promise to stop violating my 1st 4th 14th amendment right then this case can be closed if they can not keep their promises then there will be more complaints to come I do not shop at any stores any where if I need stuff I but directly from the companies that sell food and drinks wegman's needs to remove my address from their mailing list right now and stop playing games here [redacted]
Thank you for passing along the complaint made by [redacted] T [redacted] on Wednesday, March 7, following an unsatisfactory customer experience in our Ithaca store on Monday, March Ms [redacted] ’s prescription was written for a brand name onlyHowever, this particular brand name prescription is being discontinued by its manufacturer and we did not have an adequate supply to fully fill her prescriptionThe pharmacy employee made the decision to fill the prescription with the generic equivalent, so that the customer would have the necessary amount of the drugUnfortunately, no one in our pharmacy made the customer aware of this substitution prior to her coming to the store to pick it upWhen she saw that the pills were a different color, she was concerned that the wrong drug had been dispensedShe left the store without the orderWe were alerted to this complaint on March and investigated at the store level on March and We contacted the customer on March to express our apologies for not asking her permission before filling her prescription with a generic substituteWe assured her we have now coached our employees on the preferred method of having the pharmacist review any substitution that is not explicitly listed as acceptable on the prescriptionShe shared her customer service concerns and we agreed that proper staffing can be a concernIt is now a focus of our efforts at the storeWe have changed the layout for the lines in the pharmacy at Ithaca this past weekend to help with customer flowWe also waived her co-pays and are arranging for as much of the brand-name drug to be pulled from other stores to supply her, until we find a satisfactory solution for her and her physician Sincerely, MaryJoan M [redacted] Consumer Services Manager
Our response is the same as previously stated Mr [redacted] is not in our Shoppers Club records and we are not specifically targeting any promotional materials to him However, we do purchase mailing lists from time to time and it is entirely possible his address is on one or more of those lists If Mr [redacted] is able to email or send us a picture of mail he received from Wegmans (specifically the front and the back), we can try to trace back to the source of the mailing and make an attempt to have his address removed from that particular list Sincerely, MaryJoan M [redacted] Consumer Services Manager
yes send copies of the front and back of the checkThey fraudulently stated on the phone that the check was written out to WEGMANS and I wrote it out to W [redacted] and it was cashed by W [redacted] _ I emailed Colleen Wegman that I had check FRAUD and there was no response- so have her call me at [redacted]
I am writing in response to [redacted] ’s complaint about continuing to receive unwanted mail from Wegmans Mr [redacted] is not in our Shoppers Club records and we are not specifically targeting any promotional materials to him However, we do purchase mailing lists from time to time and it is entirely possible his address is on one or more of those lists If Mr [redacted] is able to email or send us a picture of mail he received from Wegmans (specifically the front and the back), we can try to trace back to the source of the mailing and make an attempt to have his address removed from that particular list Sincerely, MaryJoan M [redacted]
To Whom It May Concern: I am writing in response to [redacted] ’ complaint about her experience at our MtRead store First, I want to offer a sincere apology on behalf of our storeOur store manager spoke with the person who was making panini sandwiches yesterday to discuss the incidentThe employee, apparently, did not hear the customer’s question clearly, but now understands what was asked and why She assured our store manager that had she heard the question, she would have gladly offered to make that day’s panini (Turkey Club) without the bacon Although she has not asked for a refund, we will send Ms [redacted] ’ a gift card at the address noted in the Revdex.com complaint We appreciate her business and hope she can enjoy another meal in our Market Café Jo N***, Consumer Affairs Department Wegmans Food Markets | Consumer Affairs
I am responding to the complaint filed by [redacted] Through the central bank system, Ms [redacted] ’s check was returned electronically by our bank to Wegmans in error due to an illegible payee line The bank believed that the check was written to Wegmans, and as such, our credit representative entered the check into our collection system A collection letter was sent to Ms [redacted] Ms [redacted] contacted our credit department stating that she had never shopped at Wegmans and believed we had committed fraud and identity theft Our credit representative further researched the matter and was able to view an image of the check on our bank’s web site; she could see that the payee name was nearly illegible and could be read as W [redacted] or Wegmans The representative then checked to see if Ms [redacted] had a Shoppers Club card to determine if she had any shopping history at Wegmans She did not It was concluded that the check was likely written to Walgreen’s as Ms [redacted] had stated Wegmans credit department sent a letter to Ms [redacted] and also a $gift card (even though this error happened through no fault of Wegmans)They also expunged all check information and charged the collection item back to our bank We have resolved this matter to the best of our ability and do not feel that any additional action on our part is necessary Jo N***, vice president of media relations Wegmans Food Markets | Consumer Affairs
This product (Wegmans Peppermint Herbal Tea, 40 count) should always be available at our W. Taft Rd. store in Liverpool. It is stocked in our coffee/tea aisle and/or in Nature's Marketplace. I checked with the category merchant, who was able to confirm that the product has been selling... at that store. He was able to verify this through scanning records. We sincerely apologize to Mr. [redacted] if it was out of stock when he shopped. If this problem persists, Mr. [redacted] can talk with the store manager or contact our consumer affairs department at [redacted] ***.
To Whom It May Concern: I am writing to address [redacted] ’s concerns about ground beef pricing at Wegmans. I’m sorry that our Ithaca store did not better explain our pricing for this product. The lower, ‘family pack,’ price for ground beef applies to quantities greater than 5... lbs. Quantities less than 5 lbs., have the higher retail price. Therefore, the per-pound price for a 3 lb. package of ground beef would be same as the price for a 1 lb. package. Thank for the opportunity to respond. Jo N [redacted] Wegmans Food Markets | Consumer Affairs
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** ***
I am responding to the complaint made by *** *** ***. Ms*** contacted Wegmans directly via email on April 30. At that time, our Shoppers Club department updated her address as she requested and marked ***’s address as incorrect. The *** account will no
longer receive mailings from Wegmans. Ms*** was followed up with by Wegmans to explain the address on her shoppers club account had been corrected. She sent Wegmans an email in response: “I am so impressed. Thank you so much! I can’t tell you how stressful it can be when people steal your identity. You have given me a sense of security in knowing that I will be receiving all mailings and not some stranger. I know I will enjoying shopping in your store.” Sincerely, MaryJoan M***Consumer Services Manager
We received the complaint from *** *** regarding an experience she had one of our Rochester areastoresMs*** is requesting $1,000.00.Her concern is that she was denied the purchase of wine in our store because she did not have a NewYork State driver's license or I DThe issue is that
we do not sell wine in our New York State stores,because NYS liquor laws prevent grocery stores from doing so.If I misunderstood Ms***'s complaint, I welcome clarification.Sincerely,Jo *** Consumer Affairs Department Wegmans Food Markets, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. A credit?-that is an insult for stealing my information-I am not accepting that and will be taking legal action *** *** Regards, *** ***
this company needs to remove my address this is excuses and if this does not stop I will have to file a civil and criminal law suites since I do not have a scanner I am unable to scan this company needs to stop playing games their attorneys know that the company is in violation of laws companies think they can hide behind attorneys which is not true If I do get more junk mail their will be law suites filed and the news medias involved here I am not the right person to play games here
Our store manager spoke with the customer and apologized for his inconvenience. He also explained that there was a technical problem with the phone system that has since been resolved. Mr*** said he appreciated the call and that he would shop at Wegmans again in the future. Our store manager believed that the matter had been resolved to the customer’s satisfaction Given Mr***’s disappointment that he was not offered a coupon, our store manager will mail a $Wegmans gift card to his home. Jo N***, vice president of media relations Wegmans Food Markets | Consumer Affairs
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below% of the time the general manager offer's the customer a couponI can't believe he didn't offer me a couponCan't I get a coupon!?! Regards, *** ***
I want to offer our sincere apology to Mr. [redacted] for the repeated problems he experienced with a produce scale at our James Street store. After he contacted our consumer affairs department, the store was immediately notified. They ‘rebooted’ the scale and were confident that the problem...
had been resolved. We have now asked them to again remove the scale from the floor and reconfirm that it is now operating properly, which they have done.As an apology for the inconvenience and uncertainty this created for Mr. [redacted], we are sending him a $25 gift card.Jo N[redacted], vice president of media relationsWegmans Food Markets | Consumer Affairs1500 Brooks Ave. | Rochester, NY | 14603
This is regarding complaint no [redacted]. I spoke to Holly who was supposed to talk to Sean the grocery manager to make sure the 40 count wegmans peppermint herbal tea was stocked. I will visit the store within the next few days to see that this has been done.
To Whom It May Concern:We are very sorry for the inconvenience and concern that this matter has caused for Mr. & Mrs. [redacted]. Here are the chain of events that led us to this pointCheck #11867, written to Wegmans in the amount of $188.11 from the account of [redacted] V. [redacted] and [redacted] A....
[redacted] on 3/18/2017, was returned to Wegmans unpaid from the Federal Reserve. The reason for the return was ‘Forged.’ (I’ve attached a copy of the return notice.)This prompted Wegmans to terminate check cashing privileges on the customers’ Shoppers Club account, to protect against other ‘forged’ or returned checks, and charge a $35 service fee for a returned check. Mr. [redacted] spoke with Ms. [redacted] in our credit department on 4/10/17, and as a result, Wegmans waived the $35 fee. Wegmans also contacted our bank in effort to redeposit the check; however, that was not possible because the check was returned as a final chargeback.We do not know at this point whether the indication of forgery was a bank or Federal Reserve error. But, as of this date, Wegmans has not collected on this check, and is still owed $188.11 for the merchandise purchased on 3/18/17 at our Leesburg store. Wegmans’ credit department called the customer on 4/20/17 and left a message, but has not heard back. Our credit department will call Mr. [redacted] again in an effort to resolve this matter.Jo N[redacted], vice president of media relationsWegmans Food Markets | Consumer Affairs1500 Brooks Ave. | Rochester, NY | 14603
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I do not have the junk mail I throw them away in the trash so I can not scan these items in the businesses if they promise to stop violating my 1st 4th 14th amendment right then this case can be closed if they can not keep their promises then there will be more complaints to come I do not shop at any stores any where if I need stuff I but directly from the companies that sell food and drinks wegman's needs to remove my address from their mailing list right now and stop playing games here [redacted]
Thank you for passing along the complaint made by [redacted] T [redacted] on Wednesday, March 7, following an unsatisfactory customer experience in our Ithaca store on Monday, March Ms [redacted] ’s prescription was written for a brand name onlyHowever, this particular brand name prescription is being discontinued by its manufacturer and we did not have an adequate supply to fully fill her prescriptionThe pharmacy employee made the decision to fill the prescription with the generic equivalent, so that the customer would have the necessary amount of the drugUnfortunately, no one in our pharmacy made the customer aware of this substitution prior to her coming to the store to pick it upWhen she saw that the pills were a different color, she was concerned that the wrong drug had been dispensedShe left the store without the orderWe were alerted to this complaint on March and investigated at the store level on March and We contacted the customer on March to express our apologies for not asking her permission before filling her prescription with a generic substituteWe assured her we have now coached our employees on the preferred method of having the pharmacist review any substitution that is not explicitly listed as acceptable on the prescriptionShe shared her customer service concerns and we agreed that proper staffing can be a concernIt is now a focus of our efforts at the storeWe have changed the layout for the lines in the pharmacy at Ithaca this past weekend to help with customer flowWe also waived her co-pays and are arranging for as much of the brand-name drug to be pulled from other stores to supply her, until we find a satisfactory solution for her and her physician Sincerely, MaryJoan M [redacted] Consumer Services Manager
Our response is the same as previously stated Mr [redacted] is not in our Shoppers Club records and we are not specifically targeting any promotional materials to him However, we do purchase mailing lists from time to time and it is entirely possible his address is on one or more of those lists If Mr [redacted] is able to email or send us a picture of mail he received from Wegmans (specifically the front and the back), we can try to trace back to the source of the mailing and make an attempt to have his address removed from that particular list Sincerely, MaryJoan M [redacted] Consumer Services Manager
yes send copies of the front and back of the checkThey fraudulently stated on the phone that the check was written out to WEGMANS and I wrote it out to W [redacted] and it was cashed by W [redacted] _ I emailed Colleen Wegman that I had check FRAUD and there was no response- so have her call me at [redacted]
I am writing in response to [redacted] ’s complaint about continuing to receive unwanted mail from Wegmans Mr [redacted] is not in our Shoppers Club records and we are not specifically targeting any promotional materials to him However, we do purchase mailing lists from time to time and it is entirely possible his address is on one or more of those lists If Mr [redacted] is able to email or send us a picture of mail he received from Wegmans (specifically the front and the back), we can try to trace back to the source of the mailing and make an attempt to have his address removed from that particular list Sincerely, MaryJoan M [redacted]
To Whom It May Concern: I am writing in response to [redacted] ’ complaint about her experience at our MtRead store First, I want to offer a sincere apology on behalf of our storeOur store manager spoke with the person who was making panini sandwiches yesterday to discuss the incidentThe employee, apparently, did not hear the customer’s question clearly, but now understands what was asked and why She assured our store manager that had she heard the question, she would have gladly offered to make that day’s panini (Turkey Club) without the bacon Although she has not asked for a refund, we will send Ms [redacted] ’ a gift card at the address noted in the Revdex.com complaint We appreciate her business and hope she can enjoy another meal in our Market Café Jo N***, Consumer Affairs Department Wegmans Food Markets | Consumer Affairs
I am responding to the complaint filed by [redacted] Through the central bank system, Ms [redacted] ’s check was returned electronically by our bank to Wegmans in error due to an illegible payee line The bank believed that the check was written to Wegmans, and as such, our credit representative entered the check into our collection system A collection letter was sent to Ms [redacted] Ms [redacted] contacted our credit department stating that she had never shopped at Wegmans and believed we had committed fraud and identity theft Our credit representative further researched the matter and was able to view an image of the check on our bank’s web site; she could see that the payee name was nearly illegible and could be read as W [redacted] or Wegmans The representative then checked to see if Ms [redacted] had a Shoppers Club card to determine if she had any shopping history at Wegmans She did not It was concluded that the check was likely written to Walgreen’s as Ms [redacted] had stated Wegmans credit department sent a letter to Ms [redacted] and also a $gift card (even though this error happened through no fault of Wegmans)They also expunged all check information and charged the collection item back to our bank We have resolved this matter to the best of our ability and do not feel that any additional action on our part is necessary Jo N***, vice president of media relations Wegmans Food Markets | Consumer Affairs
This product (Wegmans Peppermint Herbal Tea, 40 count) should always be available at our W. Taft Rd. store in Liverpool. It is stocked in our coffee/tea aisle and/or in Nature's Marketplace. I checked with the category merchant, who was able to confirm that the product has been selling... at that store. He was able to verify this through scanning records. We sincerely apologize to Mr. [redacted] if it was out of stock when he shopped. If this problem persists, Mr. [redacted] can talk with the store manager or contact our consumer affairs department at [redacted] ***.
To Whom It May Concern: I am writing to address [redacted] ’s concerns about ground beef pricing at Wegmans. I’m sorry that our Ithaca store did not better explain our pricing for this product. The lower, ‘family pack,’ price for ground beef applies to quantities greater than 5... lbs. Quantities less than 5 lbs., have the higher retail price. Therefore, the per-pound price for a 3 lb. package of ground beef would be same as the price for a 1 lb. package. Thank for the opportunity to respond. Jo N [redacted] Wegmans Food Markets | Consumer Affairs
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** ***
I am responding to the complaint made by *** *** ***. Ms*** contacted Wegmans directly via email on April 30. At that time, our Shoppers Club department updated her address as she requested and marked ***’s address as incorrect. The *** account will no
longer receive mailings from Wegmans. Ms*** was followed up with by Wegmans to explain the address on her shoppers club account had been corrected. She sent Wegmans an email in response: “I am so impressed. Thank you so much! I can’t tell you how stressful it can be when people steal your identity. You have given me a sense of security in knowing that I will be receiving all mailings and not some stranger. I know I will enjoying shopping in your store.” Sincerely, MaryJoan M***Consumer Services Manager
We received the complaint from *** *** regarding an experience she had one of our Rochester areastoresMs*** is requesting $1,000.00.Her concern is that she was denied the purchase of wine in our store because she did not have a NewYork State driver's license or I DThe issue is that
we do not sell wine in our New York State stores,because NYS liquor laws prevent grocery stores from doing so.If I misunderstood Ms***'s complaint, I welcome clarification.Sincerely,Jo *** Consumer Affairs Department Wegmans Food Markets, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. A credit?-that is an insult for stealing my information-I am not accepting that and will be taking legal action *** *** Regards, *** ***
this company needs to remove my address this is excuses and if this does not stop I will have to file a civil and criminal law suites since I do not have a scanner I am unable to scan this company needs to stop playing games their attorneys know that the company is in violation of laws companies think they can hide behind attorneys which is not true If I do get more junk mail their will be law suites filed and the news medias involved here I am not the right person to play games here
Our store manager spoke with the customer and apologized for his inconvenience. He also explained that there was a technical problem with the phone system that has since been resolved. Mr*** said he appreciated the call and that he would shop at Wegmans again in the future. Our store manager believed that the matter had been resolved to the customer’s satisfaction Given Mr***’s disappointment that he was not offered a coupon, our store manager will mail a $Wegmans gift card to his home. Jo N***, vice president of media relations Wegmans Food Markets | Consumer Affairs
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below% of the time the general manager offer's the customer a couponI can't believe he didn't offer me a couponCan't I get a coupon!?! Regards, *** ***
I want to offer our sincere apology to Mr. [redacted] for the repeated problems he experienced with a produce scale at our James Street store. After he contacted our consumer affairs department, the store was immediately notified. They ‘rebooted’ the scale and were confident that the problem...
had been resolved. We have now asked them to again remove the scale from the floor and reconfirm that it is now operating properly, which they have done.As an apology for the inconvenience and uncertainty this created for Mr. [redacted], we are sending him a $25 gift card.Jo N[redacted], vice president of media relationsWegmans Food Markets | Consumer Affairs1500 Brooks Ave. | Rochester, NY | 14603
This is regarding complaint no [redacted]. I spoke to Holly who was supposed to talk to Sean the grocery manager to make sure the 40 count wegmans peppermint herbal tea was stocked. I will visit the store within the next few days to see that this has been done.
To Whom It May Concern:We are very sorry for the inconvenience and concern that this matter has caused for Mr. & Mrs. [redacted]. Here are the chain of events that led us to this pointCheck #11867, written to Wegmans in the amount of $188.11 from the account of [redacted] V. [redacted] and [redacted] A....
[redacted] on 3/18/2017, was returned to Wegmans unpaid from the Federal Reserve. The reason for the return was ‘Forged.’ (I’ve attached a copy of the return notice.)This prompted Wegmans to terminate check cashing privileges on the customers’ Shoppers Club account, to protect against other ‘forged’ or returned checks, and charge a $35 service fee for a returned check. Mr. [redacted] spoke with Ms. [redacted] in our credit department on 4/10/17, and as a result, Wegmans waived the $35 fee. Wegmans also contacted our bank in effort to redeposit the check; however, that was not possible because the check was returned as a final chargeback.We do not know at this point whether the indication of forgery was a bank or Federal Reserve error. But, as of this date, Wegmans has not collected on this check, and is still owed $188.11 for the merchandise purchased on 3/18/17 at our Leesburg store. Wegmans’ credit department called the customer on 4/20/17 and left a message, but has not heard back. Our credit department will call Mr. [redacted] again in an effort to resolve this matter.Jo N[redacted], vice president of media relationsWegmans Food Markets | Consumer Affairs1500 Brooks Ave. | Rochester, NY | 14603