Jo called to provide verbal response due to HIPPA. We had VP of pharmacy Operations,Dan F[redacted] and Pharmacy area manager, John M[redacted], contact the customer, apologized for the inadvertent billing of the secondary prescription insurance on file for her parents and the unsatisfactory customer...
service interaction. John M[redacted] assured the customer that all the parent's claims will be billed correctly in the future. The error was due to a secondary prescription insurance being on file in system, it has now been deactivated.
Our store manager talked with [redacted]. He apologized for her inconvenience and distress. She will fax her receipt to the store, and we will figure out how to credit her Shoppers Club account. As an added apology for her inconvenience, the store manager will give a Wegmans...
gift card to Ms. [redacted], who seemed satisfied with the resolution. Jo [redacted], vice president of media relationsWegmans Food Markets | Consumer Affairs
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, I do not have the junk mail I throw them away in the trash so I can not scan these items in the businesses if they promise to stop violating my 1st 4th 8 14th amendment right then this case can be closed if they can not keep their promises then there will be more complaints to come I do not shop at any stores any where if I need stuff I but directly from the companies that sell food and drinks wegman's needs to remove my address from their mailing list right now and stop playing games here [redacted]
To Whom It May Concern: I am writing to address [redacted]’s concerns about ground beef pricing at Wegmans. I’m sorry that our Ithaca store did not better explain our pricing for this product. The lower, ‘family pack,’ price for ground beef applies to quantities greater than 5...
lbs. Quantities less than 5 lbs., have the higher retail price. Therefore, the per-pound price for a 3 lb. package of ground beef would be same as the price for a 1 lb. package. Thank for the opportunity to respond. Jo N[redacted] Wegmans Food Markets | Consumer Affairs
This product (Wegmans Peppermint Herbal Tea, 40 count) should always be available at our W. Taft Rd. store in Liverpool. It is stocked in our coffee/tea aisle and/or in Nature's Marketplace. I checked with the category merchant, who was able to confirm that the product has been selling...
at that store. He was able to verify this through scanning records. We sincerely apologize to Mr. [redacted] if it was out of stock when he shopped. If this problem persists, Mr. [redacted] can talk with the store manager or contact our consumer affairs department at [redacted].
To Whom It May Concern: I am writing in response to [redacted]’ complaint about her experience at our Mt. Read store. First, I want to offer a sincere apology on behalf of our store. Our store manager spoke with the person who was making panini sandwiches yesterday to discuss the...
incident. The employee, apparently, did not hear the customer’s question clearly, but now understands what was asked and why. She assured our store manager that had she heard the question, she would have gladly offered to make that day’s panini (Turkey Club) without the bacon. Although she has not asked for a refund, we will send Ms. [redacted]’ a gift card at the address noted in the Revdex.com complaint. We appreciate her business and hope she can enjoy another meal in our Market Café. Jo N[redacted], Consumer Affairs Department Wegmans Food Markets | Consumer Affairs
Our response is the same as previously stated. Mr. [redacted] is not in our Shoppers Club records and we are not specifically targeting any promotional materials to him. However, we do purchase mailing lists from time to time and it is entirely possible his address is on one or more of those lists. If Mr. [redacted] is able to email or send us a picture of mail he received from Wegmans (specifically the front and the back), we can try to trace back to the source of the mailing and make an attempt to have his address removed from that particular list. Sincerely, MaryJoan M[redacted] Consumer Services Manager
Thank you for passing along the complaint made by [redacted] T. [redacted] on Wednesday, March 7, following an unsatisfactory customer experience in our Ithaca store on Monday, March 5. Ms. [redacted]’s prescription was written for a brand name only. However, this particular brand name prescription is being...
discontinued by its manufacturer and we did not have an adequate supply to fully fill her prescription. The pharmacy employee made the decision to fill the prescription with the generic equivalent, so that the customer would have the necessary amount of the drug. Unfortunately, no one in our pharmacy made the customer aware of this substitution prior to her coming to the store to pick it up. When she saw that the pills were a different color, she was concerned that the wrong drug had been dispensed. She left the store without the order. We were alerted to this complaint on March 7 and investigated at the store level on March 7 and 8. We contacted the customer on March 8 to express our apologies for not asking her permission before filling her prescription with a generic substitute. We assured her we have now coached our employees on the preferred method of having the pharmacist review any substitution that is not explicitly listed as acceptable on the prescription. She shared her customer service concerns and we agreed that proper staffing can be a concern. It is now a focus of our efforts at the store. We have changed the layout for the lines in the pharmacy at Ithaca this past weekend to help with customer flow. We also waived her co-pays and are arranging for as much of the brand-name drug to be pulled from other stores to supply her, until we find a satisfactory solution for her and her physician. Sincerely, MaryJoan M[redacted] Consumer Services Manager
I am writing in response to [redacted]’s complaint about continuing to receive unwanted mail from Wegmans. Mr. [redacted] is not in our Shoppers Club records and we are not specifically targeting any promotional materials to him. However, we do purchase mailing lists from time to time...
and it is entirely possible his address is on one or more of those lists. If Mr. [redacted] is able to email or send us a picture of mail he received from Wegmans (specifically the front and the back), we can try to trace back to the source of the mailing and make an attempt to have his address removed from that particular list. Sincerely, MaryJoan M[redacted]
yes send copies of the front and back of the check. They fraudulently stated on the phone that the check was written out to WEGMANS and I wrote it out to W[redacted] and it was cashed by W[redacted]_ I emailed Colleen Wegman that I had check FRAUD and there was no response- so have her call me at...
[redacted], I called [redacted] to apologize for this situation. She was very grateful for the call and the apology. Although she did not request or want compensation, I offered to send her a $25 Wegmans gift card as a token of our regret. She accepted. Jo N[redacted], vice...
president of media relationsWegmans Food Markets | Consumer Affairs
Problem: Advertising issues consumer filed duplicate complaint: I keep no getting junk mail from Wegmans they promised to stop sending me junk mail and have failed to keep their promises this company loves to play games with people they are in violation of my 1st 4th 8th 14th amendment rights this company needs to remove my address from their mailing list right away vice president of marking needs to be involved this time Desired Resolution: Modification/discontinuance of an advertised claim Desired Outcome: I keep no getting junk mail from Wegmans they promised to stop sending me junk mail and have failed to keep their promises this company loves to play games with people they are in violation of my 1st 4th 8th 14th amendment rights this company needs to remove my address from their mailing list right away vice president of marking needs to be involved this time
I am responding to the complaint filed by [redacted] Through the central bank system, Ms. [redacted]’s check was returned electronically by our bank to Wegmans in error due to an illegible payee line. The bank believed that the check was written to Wegmans, and as such, our credit representative entered the check into our collection system. A collection letter was sent to Ms. [redacted]. Ms. [redacted] contacted our credit department stating that she had never shopped at Wegmans and believed we had committed fraud and identity theft. Our credit representative further researched the matter and was able to view an image of the check on our bank’s web site; she could see that the payee name was nearly illegible and could be read as W[redacted] or Wegmans. The representative then checked to see if Ms. [redacted] had a Shoppers Club card to determine if she had any shopping history at Wegmans. She did not. It was concluded that the check was likely written to Walgreen’s as Ms. [redacted] had stated. Wegmans credit department sent a letter to Ms. [redacted] and also a $25 gift card (even though this error happened through no fault of Wegmans). They also expunged all check information and charged the collection item back to our bank. We have resolved this matter to the best of our ability and do not feel that any additional action on our part is necessary. Jo N[redacted], vice president of media relations Wegmans Food Markets | Consumer Affairs
Our store manager, Phil Q[redacted], contacted Mr. [redacted] on 2/19 to apologize. Phil had first determined that there was a problem with the 'red phone.' Although it was ringing for the customer, it was not ringing at the service desk. It was been called in for...
repair. A sign was posted on the phone to let customers know it isn't in working order. Phil explained all of this to Mr. [redacted] and offered his apologies for the entire experience. Mr. [redacted] appreciated the apology and said that he is willing to give Wegmans another chance, for which we are very grateful.Jo N[redacted] Wegmans Consumer Affairs Department
Jo called to provide verbal response due to HIPPA. We had VP of pharmacy Operations,Dan F[redacted] and Pharmacy area manager, John M[redacted], contact the customer, apologized for the inadvertent billing of the secondary prescription insurance on file for her parents and the unsatisfactory customer...
service interaction. John M[redacted] assured the customer that all the parent's claims will be billed correctly in the future. The error was due to a secondary prescription insurance being on file in system, it has now been deactivated.
Our store manager talked with [redacted]. He apologized for her inconvenience and distress. She will fax her receipt to the store, and we will figure out how to credit her Shoppers Club account. As an added apology for her inconvenience, the store manager will give a Wegmans...
gift card to Ms. [redacted], who seemed satisfied with the resolution. Jo [redacted], vice president of media relationsWegmans Food Markets | Consumer Affairs
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, I do not have the junk mail I throw them away in the trash so I can not scan these items in the businesses if they promise to stop violating my 1st 4th 8 14th amendment right then this case can be closed if they can not keep their promises then there will be more complaints to come I do not shop at any stores any where if I need stuff I but directly from the companies that sell food and drinks wegman's needs to remove my address from their mailing list right now and stop playing games here [redacted]
To Whom It May Concern: I am writing to address [redacted]’s concerns about ground beef pricing at Wegmans. I’m sorry that our Ithaca store did not better explain our pricing for this product. The lower, ‘family pack,’ price for ground beef applies to quantities greater than 5...
lbs. Quantities less than 5 lbs., have the higher retail price. Therefore, the per-pound price for a 3 lb. package of ground beef would be same as the price for a 1 lb. package. Thank for the opportunity to respond. Jo N[redacted] Wegmans Food Markets | Consumer Affairs
This product (Wegmans Peppermint Herbal Tea, 40 count) should always be available at our W. Taft Rd. store in Liverpool. It is stocked in our coffee/tea aisle and/or in Nature's Marketplace. I checked with the category merchant, who was able to confirm that the product has been selling...
at that store. He was able to verify this through scanning records. We sincerely apologize to Mr. [redacted] if it was out of stock when he shopped. If this problem persists, Mr. [redacted] can talk with the store manager or contact our consumer affairs department at [redacted].
To Whom It May Concern: I am writing in response to [redacted]’ complaint about her experience at our Mt. Read store. First, I want to offer a sincere apology on behalf of our store. Our store manager spoke with the person who was making panini sandwiches yesterday to discuss the...
incident. The employee, apparently, did not hear the customer’s question clearly, but now understands what was asked and why. She assured our store manager that had she heard the question, she would have gladly offered to make that day’s panini (Turkey Club) without the bacon. Although she has not asked for a refund, we will send Ms. [redacted]’ a gift card at the address noted in the Revdex.com complaint. We appreciate her business and hope she can enjoy another meal in our Market Café. Jo N[redacted], Consumer Affairs Department Wegmans Food Markets | Consumer Affairs
Our response is the same as previously stated. Mr. [redacted] is not in our Shoppers Club records and we are not specifically targeting any promotional materials to him. However, we do purchase mailing lists from time to time and it is entirely possible his address is on one or more of those lists. If Mr. [redacted] is able to email or send us a picture of mail he received from Wegmans (specifically the front and the back), we can try to trace back to the source of the mailing and make an attempt to have his address removed from that particular list. Sincerely, MaryJoan M[redacted] Consumer Services Manager
Thank you for passing along the complaint made by [redacted] T. [redacted] on Wednesday, March 7, following an unsatisfactory customer experience in our Ithaca store on Monday, March 5. Ms. [redacted]’s prescription was written for a brand name only. However, this particular brand name prescription is being...
discontinued by its manufacturer and we did not have an adequate supply to fully fill her prescription. The pharmacy employee made the decision to fill the prescription with the generic equivalent, so that the customer would have the necessary amount of the drug. Unfortunately, no one in our pharmacy made the customer aware of this substitution prior to her coming to the store to pick it up. When she saw that the pills were a different color, she was concerned that the wrong drug had been dispensed. She left the store without the order. We were alerted to this complaint on March 7 and investigated at the store level on March 7 and 8. We contacted the customer on March 8 to express our apologies for not asking her permission before filling her prescription with a generic substitute. We assured her we have now coached our employees on the preferred method of having the pharmacist review any substitution that is not explicitly listed as acceptable on the prescription. She shared her customer service concerns and we agreed that proper staffing can be a concern. It is now a focus of our efforts at the store. We have changed the layout for the lines in the pharmacy at Ithaca this past weekend to help with customer flow. We also waived her co-pays and are arranging for as much of the brand-name drug to be pulled from other stores to supply her, until we find a satisfactory solution for her and her physician. Sincerely, MaryJoan M[redacted] Consumer Services Manager
I am writing in response to [redacted]’s complaint about continuing to receive unwanted mail from Wegmans. Mr. [redacted] is not in our Shoppers Club records and we are not specifically targeting any promotional materials to him. However, we do purchase mailing lists from time to time...
and it is entirely possible his address is on one or more of those lists. If Mr. [redacted] is able to email or send us a picture of mail he received from Wegmans (specifically the front and the back), we can try to trace back to the source of the mailing and make an attempt to have his address removed from that particular list. Sincerely, MaryJoan M[redacted]
yes send copies of the front and back of the check. They fraudulently stated on the phone that the check was written out to WEGMANS and I wrote it out to W[redacted] and it was cashed by W[redacted]_ I emailed Colleen Wegman that I had check FRAUD and there was no response- so have her call me at...
[redacted]
[redacted], I called [redacted] to apologize for this situation. She was very grateful for the call and the apology. Although she did not request or want compensation, I offered to send her a $25 Wegmans gift card as a token of our regret. She accepted. Jo N[redacted], vice...
president of media relationsWegmans Food Markets | Consumer Affairs
Problem: Advertising issues consumer filed duplicate complaint: I keep no getting junk mail from Wegmans they promised to stop sending me junk mail and have failed to keep their promises this company loves to play games with people they are in violation of my 1st 4th 8th 14th amendment rights this company needs to remove my address from their mailing list right away vice president of marking needs to be involved this time Desired Resolution: Modification/discontinuance of an advertised claim Desired Outcome: I keep no getting junk mail from Wegmans they promised to stop sending me junk mail and have failed to keep their promises this company loves to play games with people they are in violation of my 1st 4th 8th 14th amendment rights this company needs to remove my address from their mailing list right away vice president of marking needs to be involved this time
I am responding to the complaint filed by [redacted] Through the central bank system, Ms. [redacted]’s check was returned electronically by our bank to Wegmans in error due to an illegible payee line. The bank believed that the check was written to Wegmans, and as such, our credit representative entered the check into our collection system. A collection letter was sent to Ms. [redacted]. Ms. [redacted] contacted our credit department stating that she had never shopped at Wegmans and believed we had committed fraud and identity theft. Our credit representative further researched the matter and was able to view an image of the check on our bank’s web site; she could see that the payee name was nearly illegible and could be read as W[redacted] or Wegmans. The representative then checked to see if Ms. [redacted] had a Shoppers Club card to determine if she had any shopping history at Wegmans. She did not. It was concluded that the check was likely written to Walgreen’s as Ms. [redacted] had stated. Wegmans credit department sent a letter to Ms. [redacted] and also a $25 gift card (even though this error happened through no fault of Wegmans). They also expunged all check information and charged the collection item back to our bank. We have resolved this matter to the best of our ability and do not feel that any additional action on our part is necessary. Jo N[redacted], vice president of media relations Wegmans Food Markets | Consumer Affairs
Our store manager, Phil Q[redacted], contacted Mr. [redacted] on 2/19 to apologize. Phil had first determined that there was a problem with the 'red phone.' Although it was ringing for the customer, it was not ringing at the service desk. It was been called in for...
repair. A sign was posted on the phone to let customers know it isn't in working order. Phil explained all of this to Mr. [redacted] and offered his apologies for the entire experience. Mr. [redacted] appreciated the apology and said that he is willing to give Wegmans another chance, for which we are very grateful.Jo N[redacted] Wegmans Consumer Affairs Department