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Extreme Customs Reviews (45)

[redacted],We ship out thousands of wheels and tires per month and with that much volume we do run into issues here and there and we take care of those issues out of our pocket. I have reviewed all the information and we will not issue you a cash refund of any sort for a few reasons. You JUST now stated that you could have bought the chrome wheels from another dealer (" I could have gone to another dealer for the chrome that I wanted in the first place."). We specifically told you that we didn't have the wheels in stock and that the exact same wheel was available in a polished finish. You decided to give the polished wheels a try through us and not go through the other dealer and get "what you wanted". If we shipped something wrong or there was an error on our end, we would 100% take care of issues like that. When you received them, you didn't like them and we found you a different wheel style, in chrome, and you bought those as well. At that time you were told that we normally wouldn't take the used wheels back, but we would to help you out and we would waive the restocking fee. Those wheels are now used and we can not sell them as new. Like I said, we normally don't do that but we will in this case. We never told you that we would cover the mounting/balancing/shipping when you purchased the second set of wheels and you decided to proceed with the purchase. After receiving those wheels and getting them swapped out, you now want money when we clearly told you that we were going to take them back and waive the restocking fee. We don't have to take the wheels you ordered back because they are used and they will just sit here. However, we offered that to you to help you out because you didn't like what you ordered. We will still honor that so you can get your money back for those wheels and we'll try to sell them as used.

We did go above and beyond (as you're well aware) calling/emailing MHT after the claim was denied. When we talked to you about it, your response was that you were going to hire a lawyer to sue MHT. MHT then told us not to have any further contact with you about it. It's been about 2 full years since you purchased these wheels and we can't get them covered for you. However, we can give you raw cost (0 profit for us) on a different set of wheels. Typically we don't do this but the last thing we want is for you to be unhappy with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I'll try to get in there on Wednesday.  Thanks.
Regards,
Travis [redacted]

Sounds good! Thanks Travis!

[redacted],I apologize that you never received a response and I do remember Jake bringing this up to me. My response is always the same with fitment issues, I need pics and then I will reach out to the customer. I also remember mentioning to him that there probably wasn't anything we could do because it was way past the time frame and they were already used when tires were mounted on them. Our return policy is also clearly marked on the eBay listing that you purchased as well. That policy is we will accept returns within 14-days of the purchase date on unused/unmounted wheels and/or tires. We try to make exceptions in certain cases but because you "didn't have time to deal with it" as you've stated before, it went well beyond the normal timeframe. I will try and get something covered for you if you want to send us pics of the wheels not clearing as I stated before. However, based on similar situations in the past I know what the manufacturer is going to say. But I will still try for you so please attach them in your next response.Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is the agreement I had with this business in regards to the damaged wheels.They said they would reimburse the mounting and balancing. See below:Alright [redacted], There are 2 different ways we can do this. 1. I can give you return labels for the wheels. When they arrive back here I can ship you 3 new ones. 2. You can buy 3 new wheels I can ship them right away and then refund you for them when the damaged wheels are returned. I will give you return labels in this case also. Also you can email/mail me the receipts for the mounting and balancing and I’ll get that over to the manager to get that covered also.  [redacted]
IT/Data Exec. Extreme Customs, LLC3420 Jackson St.Suite. AOshkosh, WI 54901 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This is not accurate at all. The customer was shown pictures of how the truck was going to look and wanted the same backspace that was in the picture. We performed the work and installed the products on the customers vehicle. The customer saw his vehicle, paid for the products and left without...

saying a thing. The customer then came back in about 3 days later and wanted us to do something. We explained that the products were now used and there was nothing we could do about it. The customer had every opportunity to say something before he paid, before he left or even shortly after he left. He decided not to. Had any of those things happened, we would have been able to work with him. We're still willing to work with the customer, we just aren't going to give him a refund after he used the products that he paid for and left with.

That email message was send before we found out that you didn't note the damages with the delivery driver. Keep in mind, we could have said no to even giving you replacement wheels. You signed for them, not us. Unfortunately items get damaged in shipping and that's why we have notes all over that say "INSPECT THE PACKAGE(S) BEFORE YOU SIGN FOR THEM." We aren't crediting anymore money when you/your wife didn't follow the instructions and read what you signed when they were delivered. Had you done that correctly, everything would have been covered by the shipping company that actually damaged the products. We already covered almost $1,000 between the shipping and the damaged wheels that we received back.

The customer purchased the wheels from us in Sept. 2014 and then contacted us March 2015 to let us know the wheels don't fit.On 3/16/2015 we received this message from the customer:--Hello,I wanted to write to you to inform you that the wheels you sold me in fact do not fit on my wife's 2014 Chevy...

Equinox. I had a wonderful time attempting to put these winter wheels on in the dead of cold this winter. I'm sure there is nothing you can do at this point but I have some 100% brand new wheels and tires, and a whole lot of time and money wrapped up into these and I've got a pile of <Word Rejected> now...--We explained to the customer that we need to know about fitment issues BEFORE tires are mounted on the wheels and we also needed to know within 30 days of the purchase date so that we could have tried to get everything covered. We asked the customer to provide proof (pictures) that the wheels don't fit as well. That way would could try to see if the manufacturer could cover the shipping and possibly take the used (because they were mounted) wheels back ever after the allowed time. We didn't receive that info from the customer. We then said that we wouldn't be able to take them back. Even if he attempted to contact us in the winter (when he stated in the message he tried to use them) we might have been able to do something. We received no contact from the customer until 6 months later and because of that, the only thing that we can do is offer raw cost on a new set of wheels. If he decides to go with a wheel and tire package we will still mount and balance them for free and we will eat the shipping expense as well. But we will not be able to take the current ones back because of the time frame and the fact that they already had tires mounted on them.

We just got confirmation that FedEx did remove the charges. Our rep personally took care of this for us. Sorry that this happened, but their system showed there was a lift gate request and they invoiced you. Sometimes this is an error on the driver if he/she checked something wrong.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Incorrect.  Those pictures are from when I first received the original damaged rims right out of the box.  I have all the emails to and from [redacted] with dates.  Extreme customs sent me used rims sold as new.As far as the reimbursement I am seeking I am just looking for extreme customs to go through with what they promised as terms of their agreement on returning of the rims:“Alright [redacted], There are 2 different ways we can do this. 1. I can give you return labels for the wheels. When they arrive back here I can ship you 3 new ones. 2. You can buy 3 new wheels I can ship them right away and then refund you for them when the damaged wheels are returned. I will give you return labels in this case also. Also you can email/mail me the receipts for the mounting and balancing and I’ll get that over to the manager to get that covered also.”I have emailed receipts for the mounting and balancing and have not been reimbursed to cover those costs.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 first and foremost the rims came late. They took my payment and kept telling me that the rims have to be ordered by lexani. I said cool. Then when I asked to be refunded the rims came in about a week. A customer shouldnt have to ask for refund to expedite the process. About the center cap foul language was not used. I talked to the one guy and he told me he was going to take care of it and he didnt. I have emails to show when I talked to him and the responses I got and how long he said it was going to take. Then I talk to his manager about the center cap and he referred back to my comment that I left. My comment that I left shouldnt have no barring on my center cap which is under warranty. And another thing they keep talking bout there price for the rims. I have nothing to do with the pricing of the rims if they want to sell them for cheap they shouldnt expect when people purchase them they can prolong shipping the rims or whatever. I finally got my center cap after a month so all I want is for this rating to be posted on Revdex.com site and im not going to remove my comment. If I wouldve left a good comment would I had of received my rims and center cap sooner EXTREME CUSTOMES youll tell me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]these rims are garbage. Mht should stand behind there product. Two years and they look like trash. I also work for a manufacture and if this happens to one of our products we take care of our customers. We also have a one year policy but we go above and beyond if there is a manufacture defect. These rims were not coated correctly and I heard that directly from your salespeople. Please use your power to have mht take care of the issue. I don't believe this is your fault but I would appreciate your company getting mht involved as you represent their products. Can you honestly tell me that these rims are made well and were coated correctly?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not request a lift gate from FedEx on this shipment. When the FedEx delivery person rang my doorbell, the package was already off of the truck and in my driveway. Furthermore, This company ships a 400 lb product and expects the consumer to get it off the back of a 10 ft truck? If there was going to be a charge for the FedEx driver to take the package off of the truck, this should have been disclosed at the time of purchase. I responded to Extreme Customs and FedEx this morning that I never requested a lift gate service for the delivery and was not given the option to unload the package on the truck on my own. As for the missing parts, if they shipped them as they said in their response, shouldn't they know which parts I am missing? I have not received the screws that attach the caps to the wheels and thus have not been able to fully assemble the wheels. My last point would be, why was I told by Extreme Customs a month ago when I sent the original FedEx bill that it was being taken care of if they had no intention of doing so. I now have a past due bill from FedEx that they are trying to hit me with.
Regards,
[redacted]

I would like to thank the staff at Extreme Collision for doing a great JOB on my girlfriend’s car! Not only did they help me with the price they did it in a jiffy! I highly recommend Extreme Collision!

I ordered my wheels and tires a month ago and still have not received them. I spoke with extreme customs and was told I would get a price break on the cost of the wheels because they waited two weeks to ship them. The wheels left wisconsin then went to alabama and then back to atlanta georgia then were shipped thru my home town to pensacola florida not sure why they didn't drop them off when they came thru my town. I was told (well thats logistics) I paid 198 dollars for shipping and still no wheels and tires. I have stayed around my house for three days so I could receive my delivery and they told me that my refund was given at the time I ordered my wheels and tires. That is untrue. I can only hope that after all these problems that there arent any other problems if and when I receive my order. NOT VERY IMPRESSED WITH EXTREMES SHIPPING OR THEY WAY THEY ARE HANDLING THIS MATTER

Review: I was suppose to receive a center cap approximately 3 weeks ago. Then last tues and when I called today the manager was talking bout was I the guy who left a negative comment and I got the rims for a good deal. But I called about my center cap my negative comment should not have anything to do with them honoring my warrant. But I see they are being spitefulDesired Settlement: Me get my center cap and me letting other customers how this company conduct business

Business

Response:

The customer purchased items from us that were listed with a pricing error, $500 below the normal price. We decided to honor this because it wasn't the customers fault and take the loss on it. We didn't have the product in stock and the customer knew there was going to be a delay in shipping because it was a custom order. For no reason at all the customer left us a bad review on our Facebook page. We tried to contact the customer and we never received a response. The customer decided to get ahold of us when there was an issue with one of the center caps. We told him that the product needed to get drop shipped from the manufacturer and they were going to ship it out. We asked if there was something we could do to get the review removed because we had nothing to do with the order except placing the PO with the manufacturer. He then proceeded to use foul language and get upset with us because his cap wasn't shipped. I again told him it wasn't a stocking item and the manufacturer was sent his address the week prior and we were waiting for it to get shipped. The customer then hung up on us. We received verbal confirmation that the cap was shipped and we haven't heard from the customer since.

Please understand that any orders that need to get custom drilled from us or the manufacturer will not go out same day. We will notify you right away if it needs to get special ordered and/or custom drilled.

I have had a very satisfying transaction with Extreme Customs. I bought 4 tires and rims. The contact person was Oscar. He was quick to help with my concerns with ordering online and getting the right tires that I needed. My order arrived on time and packaged well. For anyone concerned about purchasing from this company I would say my experience was perfect.

Review: Extreme Customs sold me a set of wheels that they told me would fit my wife's Chevrolet Equinox. When I attempted to put the wheels on the vehicle, they in fact did not fit. I contacted Extreme Customs several times and was told several times I had to speak to the manager, who never called me back or was always unreachable. I was unable to return the wheels, and no one will longer speak to me. I have wasted hundreds of dollars for nothing.Desired Settlement: Extreme customs pays for the wheels to be returned I receive a full refund. I have wasted plenty of time (and money) at this point on these wheels (I have a set of tires that fit these wheels now... and no use for the tires).

Business

Response:

The customer purchased the wheels from us in Sept. 2014 and then contacted us March 2015 to let us know the wheels don't fit.

I have placed multiple orders with Extreme Customs now and have had excellent experiences every time! Everything from the ordering process to the helpful staff has been amazing. My latest order was shipped and received with a couple of days and fit perfectly as promised. Thanks EC!

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Description: Wheels, Truck accessories, Auto Accessories, Audio-Visual Equipment - Dealers, Tire Dealers, Auto Service - Sound Systems Sales & Service, Auto Service - Window Tinting, Auto Services, Motor Vehicle Supplies and New Parts Merchant Wholesalers (NAICS: 423120)

Address: 7405-B Van Nuys Blvd Unit 200, Van Nuys, California, United States, 91405-1947

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