Exxon

Review: I purchased $20 with debit card inside of gas station along with other items totally $45. I went outside and busied myself cleaning windshield and other things for approx. 10 mins. Inadvertently, I forgot to pump my gas and drove off. I contacted the clerk by telephone later that day and stated my dilemna to ask if there is anything that could be done. Immediately, this employee started calling me names "dumbass", "that's your fault", "someone else pulled up and pumped your gas", etc. I contacted Exxon corp. who told me that there is a time limit on when gas can be pumped prior to pre-payment which was exceeded by my sitting there doing other things. I then, the next day went to the gas station, where this same clerk was on duty. I asked for her name and the owner's name. Where she again proceeded to cuss me out, telling me she didn't have to give me her "f------" name, and she didn't know the owner's name. The conversation escalated until, I had to call the local law enforcement and file a police report. Afterwards, 3 days later I called to speak to the owner, who would not acknowledge any wrong doing by his emp. representative stating "I don't care", "I don't care who you complain to", "I own this store and am not accountable to Exxon". This in my opinion is the poorest customer service imaginable. I am not the first person to drive off without pumping gas, and many other people have told me that this and other gas stations came up with some type of resolution. For this owner to blatantly disrespect me,his customer, without any consideration for the facts is dispicable. This clerk is still currently is working in the station.Desired Settlement: An apology by owner and his employee. Some type of compromise concerning restitution (gas or money back).

Business

Response:

Our Employee and a few customers that witnessed the verbal exchange between the customer and

Review: Aug 10 a severe storm came through the area shutting down power. The store had just retained its power; however was having computer issues and the gas pump computers were not working. In order to get a [redacted] store discount and gas I was required to prepay an amount and was told I would be refunded the balance not pumped. I prepaid $50 and pumped $43. When I came back in the store I was told they could not get a refund because the computers were having issues. I asked for cash and was told store policy said I could not receive cash but would be refunded automatically once the computers came on line but they didn't know when that would be and wrote on my reciept "7.0 credit [redacted]". The next day I returned to the store with a copy of my bank statement and the receipt along with my business card and contact to show I had not received a refund. I was given the name [redacted] (store manager) and phone number and told to call the next day. 8/12 called & was told [redacted] wasn't working that day. Ask for the store managers last name & [redacted] (person on the phone) said he didn't know what her last name was. Ask for [redacted] full name was refused & then told refunds are 48-72 hrs. Threatened contacting Revdex.com or small claims court. 8/13 discussed the matter with [redacted] & was instructed to wait one more day & call if there was still no refund. 8/15 advised [redacted] via phone still no refund & then was instructed it was an Exxon issue not the stores & she would contact Exxon & if Exxon said they had processed the refund it would then be my issue with my bank. I advised [redacted] that I would be contacting Revdex.com or filing a small claim at the county court. Later that day received a voice msg to return to the store for the refund and was given $7 cash (which I first ask for on 8/10) by the clerk on duty not [redacted]. Did not sign a receipt to prove I received the cash or anything.Desired Settlement: I would like this matter to be reviewed by the store owner or whoever is responsible over the clerks & [redacted] as it took me two additional trips, several phone calls & five days to receive a refund. I was told no cash refunds, not a store issue, possibly not Exxons issue, no one would take responsibility & give a full name until the Revdex.com was brought up. I intend to keep using my Martins discount for gas at this store & want to understand what I should do next time to avoid delays in refund.

Review: I SPENT $330.00 DOLLARS ON 9/23 TO HAVE A BELT REPLACED ON MY CAR THE SAME BELT BROKE ON 10/25 AND THE OWNWER [redacted] CLAIMS HE PUT A NEW BELT ON MY CAR ME AND MY FAMILY WAS ON THE HIGHYWAY DRIVING AND COULD HAVE BEEN KILLED IN A CAR ACCIDENT DUE TO HIS NEGLIENCE NOW I AM HAVE ISSUES WITH HIM CORRECTING THE SITUATIONDesired Settlement: DOULBE THE AMOUNT INCLUDING $250.00 DOLLAR TOWING

Business

Response:

9/23/14: BMW WAS TOWED TO OUR SHOP. PROBLEM: OIL WAS LEAKING ALL OVER SEPTINE BELT CAUSING THE BELT TO JUMP OFF PULLEYS AND IN PROCESS BECAME TANGLED IN PULLEYS. REPAIR ACTION: CHANGED BELT AND REPAIRED OIL LEAK AT FILTER WHICH IS LOCATED ON TOP OF ENGINE, NOT UNDERNEATH LIKE IN MOST CARS. UPON REPAIR, VEHICLE WAS ROAD TESTED AND CAME BACK GOOD. 10/24/14 BMW WAS TOWED OUR SHOP AGAIN. SEPTINE BELT WAS TANGLED AND OFF PULLEYS. CAUSE OF FAILURE: TENSIONER HAD SEIZED. REPAIR ACTION: REPLACED BELT AND TENSIONER. VEHICLE WAS ROAD TESTED, GAME BACK GOOD. CUSTOMER PICKED UP VEHICLE, PAID BILL AND LEFT. FINAL RESULT: SEPTINE BELT FAILED TWICE, BUT FROM DIFFERENT AND SEPARATE CAUSES. OUR SHOP REPAIRED THE OIL LEAK ON THE FIRST VISIT. THIS WAS NOT THE CAUSE OF THE SECOND BELT PROBLEM, WHICH WAS DIAGNOSED AS THE TENSIONER SEIZING. THIS WA EXPLAINED TO THE CUSTOMER BUT THEY COULD NOT SEE THE DISTINCTION. [redacted]

Consumer

Response:

Review: [redacted]I am rejecting this response because: I should not had to purchase a belt twice within one month Regards,[redacted]

Review: Re:Exxon Station #[redacted]Yesterday I went to the Exxon with the intent of filling up my car with gas using both my [redacted] points (40 cents off per gallon) and a $10 gift card. I asked the clerk how would be the best way to fill up my tank and use both and he asked me if I wanted to pay inside or outside. I said that it didnt matter to me, whichever way allowed me to fill up my tank using points and the gift card. This is important because I was very adamant about using my points to FILL UP MY TANK - I reiterated it a few times, but perhaps since he was foreign he didn't understand what I was trying to do. If that was the case, he should've gotten the manager right away. He came out to the gas pump and proceeded to walk me through the process.He told me to enter my phone number, so I did. He told me to insert the gift card, so I did. It registered at $10, so I began pumping the gas. At $10 it cut off and then I asked the clerk, how do I still use my [redacted] points to fill up my car. He told me to enter my phone number again and when I did, the screen told me that I had no points left. When I looked at the clerk dumbfounded, he said that I had no more points to use because I already used them on the $10 gift card transaction. I couldnt believe it.I said to the clerk, I told you I wanted to fill up my car AND use my 40 cents off per gallon AND use my gift card and you assured me that you knew how to do it. You even helped me through the process and now you are telling me I have no more points because YOU told me to insert the gift card first? That makes no sense. I even recall that I had asked the clerk if he wanted to authorize my debit card so I could pay inside and he said it wasn't necessary - that's when he had followed me out to the gas pump.Why would I want to use my 40 cents off on $10 worth of gas (for a whopping $1.60 discount) when my intent was to fill up my car using that discount and then just apply the $10 gift card to the total? They must not know how gift cards work, because every retailer on the planet knows to apply the gift card to the total.This clerk told me the wrong way to complete the transaction and when I questioned him on it, he played dumb, like he didnt understand what I was saying. I asked to speak to the manager (his name was [redacted] at least thats what he wrote on the back of my receipt) and when I told him what happened, he said you have to use the gift card inside. I explained that his clerk told me I could use it outside and even helped me with the transaction at the gas pump and he shrugged, like oh well, theres nothing I can do. I couldnt believe it. I told him that it was his clerk who told me to insert the gift card and his clerk that basically told me the WRONG way to do it and I asked him if he was going to take responsibility for his clerks actions (clearly the clerk wasnt taking ownership of anything at that point). The manager said no, he would not and that there was nothing he could do. He told me to call [redacted]. I told him its not [redacted]s fault, its the clerks fault. He told me to call Exxon. I told him its not Exxons fault either. It is his clerks fault and I couldnt believe that he was going to do business this way, essentially taking no responsibility for the actions of his employee. The bottom line is that I feel like this Exxon manager essentially stole money from me which wouldve been a good amount if I filled up my tank using [redacted] points. Worse is that the manager had the attitude that it wasnt his fault and that he didnt care to do anything to resolve the situation. He basically told me it was not his problem and for me to take it up with [redacted] or Exxon. I asked him if he could honor the 40 cents off per gallon discount if I filled up my car and he said no, you have no more points. I was speechless. I was enraged. The man was infuriating in his I dont care attitude and I cant believe he does business this way. He just kept saying I have no more points and I kept saying, "I know, it's your clerk's fault that I don't". Has it gotten so bad that gas stations know they have us held captive because we all need gas that they are okay with being rude and essentially stealing from their customers? This is acceptable?Needless to say, I left Exxon very angry, outraged really, without filling up my tank and intent on telling everyone I knew in this area to NOT patronize this Exxon. They stole my points (probably worth about $6-$8 which may not seem like a lot to some, but its still points that I earned by spending my grocery dollars at [redacted]). Shame on that manager, [redacted], for not representing Exxon-Mobil in a professional and gracious manner. I feel compelled to share this story with you because I am consistently dismayed at the level of service offered in the retail industry in general, and at some point, we need to say enough. People should be held accountable for their actions and behavior in life and in business, and it goes a long way to illustrate ones character when they are faced with situations such as these. I am just sick of all of it. He was despicable.Desired Settlement: I am not looking for a freebie or to get something for nothing. The purpose of this complaint is to publicize the despicable nature of the manager of this Exxon station in [redacted]. It would be great if some restitution would be offered, but I am not holding my breath.