Eye Physicians & Surgeons, P.C.

I am rejecting this response because:The damage is not on the corner of the tvIt's right in the [redacted] middle of the screenSo what other lies are you going to tell in trying to screw me over

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.HOWEVER - The computer was returned today and the refund was not granted and the store representative did not take the computer

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ A representative from our eBay department will be contacting you within 24-hours Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was a lieTheir eBay dept NEVER contacted AFTER I filed this complaintTheir eBay Department IS THE PROBLEM and the IS THE REASON for this complaint Final Business Response / [redacted] (4000, 9, 2016/02/11) */ Hello ***, We received your complaint about the item you purchased thru our Ebay DeptI understand you were expecting some items to come with the guitar that were not included once you received itI understand that a complaint was filed with Ebay and that they closed the complaint stating they found no fault with our listingThat being said we care about the relationships we have with our customers and always want to take the high road to ensure you are happy with our servicesYou mentioned that the parts you were expecting cost approximately $30, I am willing to pay you $so you can purchase them for your guitarOr if you prefer, you may send the guitar back and receive a full refundPlease let me know which option works best for you Thank you, Kristen [redacted] District Manager Pawn America [redacted] @pawnamerica.com Final Consumer Response / [redacted] (2000, 12, 2016/02/12) */

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ A district manager will be contacting you to discuss what happened Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/09) */

Hello, Thank you for the notification. My apologies for the inconveniences, I would be more than happy to offer a full refund. Please contact me via my cell ###-###-#### and we can arrange an appointment to swiftly do your returnThanks,Kristen ***District Manger###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I sent a separate email to *** to apologize for the issue that happened at the store and stated the Head Coach will be reaching out to him to get a refund and, if he wants, pick out a different game. *** is welcome to stop back into the store and get his refund and pick out a different
game. Sincerely,Myron ***District Manager

Initial Business Response /* (1000, 5, 2015/12/15) */
The district manager for the Roseville store will be in contact with you within the next 24-hours to resolve this issue

Hello ***, I would like to start by apologizing for your experience at our Eau Claire location We will absolutely offer you a refund for $for the items In addition to this I am willing to
offer a $gas card for the inconvenience of the multiple trips to take care of returning the items I want you to know that buying game systems without serial numbers is against our company policy and that the employees involved have been held accountable for this situation and to ensure it does not happen again to someone else If you have any further questions you may contact the store manager Adam at ###-###-####. Thanks,Kristen ***District Manager

Initial Business Response /* (1000, 5, 2015/09/09) */
A district manager will be contacting you to discuss what happened
Initial Consumer Rebuttal /* (2000, 8, 2015/09/09) */

We have spoken to the customer and he is happy with the current product. He was a little embarrassed as the reason the item was not working is he did not sync up the remote with the game system. He stated he was very happy with the service he received and no longer wanted to return the
item or get a refund. We did offer him a refund - but he no longer wants it. Thank you! Myron *** District ManagerPawn America

Myron name is Myron *** I am a District Manager for Pawn America I have left a message for her to give me a call back on my cell to get more details and rectify the issue I am looking forward to fixing this issue Thank you!myron.***@pawnamerica.com

Myron name is Myron *** I am a District Manager for Pawn America I have left a message for her to give me a call back on my cell to get more details and rectify the issue I am looking forward to fixing this issue Thank you!myron.***@pawnamerica.com

Initial Business Response /* (1000, 8, 2015/08/15) */
This matter is resolvedWe gave back the ring for no charge on 8/14/We have signed paperwork from the actual customer that did the original transactionThe in store video shows both husband and wife receiving the ring
Initial
Consumer Rebuttal /* (2000, 10, 2015/08/17) */

Hello ***, I would like to start by apologizing for your experience at our Eau Claire location We will absolutely offer you a refund for $for the items In addition to this I am willing to
offer a $gas card for the inconvenience of the multiple trips to take care of returning the items I want you to know that buying game systems without serial numbers is against our company policy and that the employees involved have been held accountable for this situation and to ensure it does not happen again to someone else If you have any further questions you may contact the store manager Adam at ###-###-####. Thanks,Kristen ***District Manager

Hello, Thank you for the notification. My apologies for the inconveniences, I would be more than happy to offer a full refund. Please contact me via my cell ###-###-#### and we can arrange an appointment to swiftly do your returnThanks,Kristen ***District Manger###-###-####

This complaint is intended for Pawn America on Mall DriveEau Claire WiThanks

Initial Business Response /* (1000, 5, 2015/12/15) */
The district manager for the Roseville store will be in contact with you within the next 24-hours to resolve this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.HOWEVER - The computer was returned today and the refund was not granted and the store representative did not take the computer