Hi [redacted] , We have already processed the full refund for you, please feel free to contact us should you have further inquiriesThanks for your patienceYours
Hi ***, We do have business day guarantee, it is our delay that you got the order on the 15th business day As per your request, we already processed the full refund of $with Transaction ID : [redacted] and you can keep the glasses for free We will do all we can to improve our service to ensure your pleasant shopping experience Thank you for your patience and understanding Yours ***
Hi [redacted] , We are sorry for any unpleasant experience and thank you for your patienceWe would like to follow up if you have any further questions about offer from ***Please feel free to get back to us should you have any inquiriesThank youYours
Complaint: [redacted] I am rejecting this response because: I was told that I was to receive a free second pair which would be sent expedited to meThis was acceptable to me as I had waited a month at that pointNow, EyeBuy is telling me that I have to pay for the second pair to be comparable to my firstI want what they offered me as a solutionAfter waiting over weeks to get my glasses, they want me to pay is unacceptable Regards, [redacted]
Hi ***, Thank you for taking time to share with us your feedback and we are sorry for the unpleasant experience.As per our communication, our Lab is processing your order accordingly and we will notify you via email after the shipmentSincerely yours
Hi ***, We do apologize for the inconvenienceIn order to compensate, we would like to provide you the Free glasses on top of the full refund we processedCan you please check the email we sent you for further detailsThank you for your patience and understandingYours***
Hi [redacted] , Thank you for your order and we do apologize for the late delivery of your orderOur shipping center was impacted by the bad weather and we are working with USPS for the backup plan to avoid such kind of delayWe do appreciate your understanding and patience and please refer to your current order for 20% off and Free UPS shipping in the next purchase Sincerely yours
Our Supervisor [redacted] called customer [redacted] and apologized for the inconvenience, we already forwarded his suggestion to our Management and we would check on the improvement we can do for this type of situationIn order to compensate, we would offer customer either 25% discount or Bogo for next purchase.Kindly check and adviseThanks
We talked to customer and reached agreement as below We process the refund with $ for the orderWe will credit the loyalty dollar of $ manually for the next purchase, customer just needs to give us a call before or after making the new orderKindly check, Thank you
Complaint: [redacted] I am rejecting this response because: this just isnt about my order alone anymoreIts about the ones who have loyalty dollars that you took away by doing exactly what you have done to meIf I had not opened a Revdex.com complaint, would EYEBUYDIRECTs resolution be the same? I would prefer not to do business with them and order another pair, I would like to receive a full refund for the original amount of This is not the first time I had issues with them, and I have always brushed it offOpening this dispute made me realize that I know for a fact I am not the only who had loyalty dollars and had them taken away by such business practicesEYEBUYDIRECT sent me an email yesterday afternoon, first addressed to he wrong name, and I had to clarify with them that in fact the name on the account is someone I never have even heard beforeMy secure RX information has been changed before, which If I didnt double check to make sure was correct, would have ruined my order as wellI feel more comfortable receiving my full refund for 56.95, and not having to do business with them again Regards, [redacted] *
Hi ***, We did process the Free order ( [redacted] ) for you and our Lab is working on your glassesThe email notification will be sent after the shipmentThank you for your patience and understandingYours
Hi [redacted] , We do apologize for the inconvenienceAs we agreed, we have already shipped out the order and the tracking numbers were sent to youPlease feel free to contact us should you have further inquiriesThank you for your patience and understandingYours
Hi ***, We are sorry for the inconvenient for your orderWe are investigating with USPS to see what is the reason and will keep you posted when we have the updateOur customer team leader with work with you for the questions about your orderThank you for your patience and understandingSincerely yours***
Hi ***, Sorry for the delay of your shipmentDetails for your order [redacted] - we reshipped this order on Oct and "Delivered On:Tuesday, 10/11/at 4:P.M." (Tracking Number [redacted] ) [redacted] - we shipped this replacement on Oct and "Estimated Delivery:Saturday, 10/15/2016" (Tracking Number [redacted] 6)You can check status via https://www.ups.com/In order to compensate for this inconvenience, you may keep the replacement order [redacted] (jobs) FOR FREE.We could not reach you via call and have not got any email reply from youPlease feel free to contact us should you have any questionsThanks***EBD
Hi ***, Regarding your replacement job, the costs is actually $more expensive and we made exemption to waive it offThe reason why it is $more expensive is because the new frame you selected is mm narrow than the previous one, we could not use the same lens package for this smaller frameThe costs for your 1st job is $ ($frame + $lens)The costs for your replacement is $59.00($frame + $lens)Kindly check the attachment for the difference on the lens package and you also can see in your account with us.(You will see the same result if you try same frame on line - Chillax)Our customer service manager will call you for further explanationI do appreciate your patience and understandingYours***
Hi **, Thank you for your loyalty and feedbackWe will surely do all we can to improve to ensure your pleasant shopping experienceAs discussed, we already started processing your new order [redacted] with FREE upgraded packageIn order to compensate for the inconvenience, we will process the refund of $within the dayLooking forward to serving you againSincerely yours***EBD
We talked to our customer [redacted] and we gave exemption to refund full amount for both ordersWe reached agreement that a return receipt is needed for the refund next time, the reason why the previous agents were not able to issue refund is because there is no return receiptDetails of the Full Refund as below Paypal$with the Unique Transaction ID # [redacted] Credit CardTransaction ID: [redacted] Payment Method: [redacted] Amount: USD (77.90)Customer Name: *** Thanks***
Hi [redacted] , We do apologize for your unpleasant experience and sorry for the late replyIn order to compensate for the inconvenience, we would like to offer you 50% of your next purchase and you may simply give us a call looking for [redacted] or [redacted] for this special offerAlso, based on your experience, our IT team already upgraded our Gift Card system and will make sure it will not happen againOur customer service manger Jo left you voice mail and we will try to call later to confirm everything with youThank you for your patience and understandingYours ***
Hi ***, We are truly sorry for the unpleasant experience.As discussed, we already issued the Full refund and our Lab is working on the Free glasses for youThe email notification will be sent when the glasses is readyPlease feel free to contact us should you have any other questionsThank you for your patience and understandingSincerely yours***EBD
Hi [redacted] , We have already processed the full refund for you, please feel free to contact us should you have further inquiriesThanks for your patienceYours
Hi ***, We do have business day guarantee, it is our delay that you got the order on the 15th business day As per your request, we already processed the full refund of $with Transaction ID : [redacted] and you can keep the glasses for free We will do all we can to improve our service to ensure your pleasant shopping experience Thank you for your patience and understanding Yours ***
Hi [redacted] , We are sorry for any unpleasant experience and thank you for your patienceWe would like to follow up if you have any further questions about offer from ***Please feel free to get back to us should you have any inquiriesThank youYours
Complaint: [redacted] I am rejecting this response because: I was told that I was to receive a free second pair which would be sent expedited to meThis was acceptable to me as I had waited a month at that pointNow, EyeBuy is telling me that I have to pay for the second pair to be comparable to my firstI want what they offered me as a solutionAfter waiting over weeks to get my glasses, they want me to pay is unacceptable Regards, [redacted]
Hi ***, Thank you for taking time to share with us your feedback and we are sorry for the unpleasant experience.As per our communication, our Lab is processing your order accordingly and we will notify you via email after the shipmentSincerely yours
Hi ***, We do apologize for the inconvenienceIn order to compensate, we would like to provide you the Free glasses on top of the full refund we processedCan you please check the email we sent you for further detailsThank you for your patience and understandingYours***
Hi [redacted] , Thank you for your order and we do apologize for the late delivery of your orderOur shipping center was impacted by the bad weather and we are working with USPS for the backup plan to avoid such kind of delayWe do appreciate your understanding and patience and please refer to your current order for 20% off and Free UPS shipping in the next purchase Sincerely yours
Our Supervisor [redacted] called customer [redacted] and apologized for the inconvenience, we already forwarded his suggestion to our Management and we would check on the improvement we can do for this type of situationIn order to compensate, we would offer customer either 25% discount or Bogo for next purchase.Kindly check and adviseThanks
We talked to customer and reached agreement as below We process the refund with $ for the orderWe will credit the loyalty dollar of $ manually for the next purchase, customer just needs to give us a call before or after making the new orderKindly check, Thank you
Complaint: [redacted] I am rejecting this response because: this just isnt about my order alone anymoreIts about the ones who have loyalty dollars that you took away by doing exactly what you have done to meIf I had not opened a Revdex.com complaint, would EYEBUYDIRECTs resolution be the same? I would prefer not to do business with them and order another pair, I would like to receive a full refund for the original amount of This is not the first time I had issues with them, and I have always brushed it offOpening this dispute made me realize that I know for a fact I am not the only who had loyalty dollars and had them taken away by such business practicesEYEBUYDIRECT sent me an email yesterday afternoon, first addressed to he wrong name, and I had to clarify with them that in fact the name on the account is someone I never have even heard beforeMy secure RX information has been changed before, which If I didnt double check to make sure was correct, would have ruined my order as wellI feel more comfortable receiving my full refund for 56.95, and not having to do business with them again Regards, [redacted] *
Hi ***, We did process the Free order ( [redacted] ) for you and our Lab is working on your glassesThe email notification will be sent after the shipmentThank you for your patience and understandingYours
Hi [redacted] , We do apologize for the inconvenienceAs we agreed, we have already shipped out the order and the tracking numbers were sent to youPlease feel free to contact us should you have further inquiriesThank you for your patience and understandingYours
We already communicated with our customer [redacted] and she received the refund
Hi ***, We are sorry for the inconvenient for your orderWe are investigating with USPS to see what is the reason and will keep you posted when we have the updateOur customer team leader with work with you for the questions about your orderThank you for your patience and understandingSincerely yours***
Hi ***, Sorry for the delay of your shipmentDetails for your order [redacted] - we reshipped this order on Oct and "Delivered On:Tuesday, 10/11/at 4:P.M." (Tracking Number [redacted] ) [redacted] - we shipped this replacement on Oct and "Estimated Delivery:Saturday, 10/15/2016" (Tracking Number [redacted] 6)You can check status via https://www.ups.com/In order to compensate for this inconvenience, you may keep the replacement order [redacted] (jobs) FOR FREE.We could not reach you via call and have not got any email reply from youPlease feel free to contact us should you have any questionsThanks***EBD
Hi ***, Regarding your replacement job, the costs is actually $more expensive and we made exemption to waive it offThe reason why it is $more expensive is because the new frame you selected is mm narrow than the previous one, we could not use the same lens package for this smaller frameThe costs for your 1st job is $ ($frame + $lens)The costs for your replacement is $59.00($frame + $lens)Kindly check the attachment for the difference on the lens package and you also can see in your account with us.(You will see the same result if you try same frame on line - Chillax)Our customer service manager will call you for further explanationI do appreciate your patience and understandingYours***
Hi **, Thank you for your loyalty and feedbackWe will surely do all we can to improve to ensure your pleasant shopping experienceAs discussed, we already started processing your new order [redacted] with FREE upgraded packageIn order to compensate for the inconvenience, we will process the refund of $within the dayLooking forward to serving you againSincerely yours***EBD
We talked to our customer [redacted] and we gave exemption to refund full amount for both ordersWe reached agreement that a return receipt is needed for the refund next time, the reason why the previous agents were not able to issue refund is because there is no return receiptDetails of the Full Refund as below Paypal$with the Unique Transaction ID # [redacted] Credit CardTransaction ID: [redacted] Payment Method: [redacted] Amount: USD (77.90)Customer Name: *** Thanks***
Hi [redacted] , We do apologize for your unpleasant experience and sorry for the late replyIn order to compensate for the inconvenience, we would like to offer you 50% of your next purchase and you may simply give us a call looking for [redacted] or [redacted] for this special offerAlso, based on your experience, our IT team already upgraded our Gift Card system and will make sure it will not happen againOur customer service manger Jo left you voice mail and we will try to call later to confirm everything with youThank you for your patience and understandingYours ***
Hi ***, We are truly sorry for the unpleasant experience.As discussed, we already issued the Full refund and our Lab is working on the Free glasses for youThe email notification will be sent when the glasses is readyPlease feel free to contact us should you have any other questionsThank you for your patience and understandingSincerely yours***EBD