Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and has we have come to an agreement for the full refund for my purchase Regards, [redacted]
Hi [redacted] , Thank you for your time and patienceAs per our talk earlier, we already issued you refund of $ for the 2nd job you have returned(Transaction ID [redacted] )Regarding our Bogo Policy, it is buy one get one basic pair for free with equal or less value, so the 1st pair is actually for free, the refund should be $ is the real amount you paidWe value your business and feedback, we are willing to offer refund of $and 30% for your future order.Please feel free to contact us should you have further questionsThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi ***, We are sorry for the inconvenience, we already issued the full refund for you on July 26.We currently are working with the Courier(SF) to see what happened since it was delivered as per Tracking Number as below Thank you for your patience and understanding
Revdex.com: To Whom It May Concern: After this complaint was filed, I was contacted by Eye Buy Direct-they are going to refund my money Just wanted you to know that this was resolved and I am happy with resolution Thanks, [redacted] [redacted]
We do apologize for the late reply since we have not got a chance speaking to our customer [redacted] We would offer customer Full Refund of $Free glasses as compensationSurely no need to return We will send new to request for another phone number so our Manager can call and explainThank you
Hi [redacted] ,Thank you for sharing your feedback and we are sorry for the unpleasant experienceWe would like to follow up if there is anything else we may help?Please feel free to contact us should you have any further inquiriesThank you
Hi ***, We are sorry for what happened but do not worry and our customer service team leader will contact you for the free replacementFor us to better improve our frame quality, do you mind sending us a photo how the glasses broke so that our team can check and learn from itThank you for your understanding and patienceSincerely yours***
We contacted our customer and we offered Bogo for the replacement order, we agreed that customer can add the 2nd pair whenever they are ready and they just need to give us a callThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi [redacted] , We are sorry for your inconvenienceOur Lab is processing your 2nd replacement and there is no extra charge, we actually will refund you additional $We were not able to reach you via call but we sent the email with breakdown, please do let us know if you have any further questionsWe will send you the tracking number after the shipment of the new orderThanks for your patience and understandingYours***
Hi ***, We are sorry for what happened to your orderWe were not able to reach you via the phone and already sent you one email, can you please check and get back to us, we can offer either FREE replacement or FULL refundThank you for your patience and understandingThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi ***, For us to better assist you, could you please share with us your phone number? We already sent you the emailRegarding your order, we just want to clarify you did not choose the feature of Transition which is $but you selected Eyezen which is $ You can see we processed the exact the same lenses for your replacement if you log into your account with EyeBuyDirectI also attached a screenshot of the lenses for your referenceWe can make exemption to provide you with a final replacement after your return and we can add the Transition but we have to remove Eyezen and adjust the costs accordinglyLooking forward to hearing from youThanks
Hi ***, We are sorry for the inconvenience and do appreciate your understanding and patienceAs per your talk with our CS Manager ***, we already processed the 50% refund as compensation with Transaction ID [redacted] Should you have any question for the order when you receive, please feel free to let us know and [redacted] will follow up again later with you for the orderThanks***EBD
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and has we have come to an agreement for the full refund for my purchase Regards, [redacted]
Hi [redacted] , Thank you for your time and patienceAs per our talk earlier, we already issued you refund of $ for the 2nd job you have returned(Transaction ID [redacted] )Regarding our Bogo Policy, it is buy one get one basic pair for free with equal or less value, so the 1st pair is actually for free, the refund should be $ is the real amount you paidWe value your business and feedback, we are willing to offer refund of $and 30% for your future order.Please feel free to contact us should you have further questionsThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi ***, We are sorry for the inconvenience, we already issued the full refund for you on July 26.We currently are working with the Courier(SF) to see what happened since it was delivered as per Tracking Number as below Thank you for your patience and understanding
Revdex.com: To Whom It May Concern: After this complaint was filed, I was contacted by Eye Buy Direct-they are going to refund my money Just wanted you to know that this was resolved and I am happy with resolution Thanks, [redacted] [redacted]
We do apologize for the late reply since we have not got a chance speaking to our customer [redacted] We would offer customer Full Refund of $Free glasses as compensationSurely no need to return We will send new to request for another phone number so our Manager can call and explainThank you
Hi [redacted] ,Thank you for sharing your feedback and we are sorry for the unpleasant experienceWe would like to follow up if there is anything else we may help?Please feel free to contact us should you have any further inquiriesThank you
Hi ***, We are sorry for what happened but do not worry and our customer service team leader will contact you for the free replacementFor us to better improve our frame quality, do you mind sending us a photo how the glasses broke so that our team can check and learn from itThank you for your understanding and patienceSincerely yours***
We contacted our customer and we offered Bogo for the replacement order, we agreed that customer can add the 2nd pair whenever they are ready and they just need to give us a callThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi [redacted] , We are sorry for your inconvenienceOur Lab is processing your 2nd replacement and there is no extra charge, we actually will refund you additional $We were not able to reach you via call but we sent the email with breakdown, please do let us know if you have any further questionsWe will send you the tracking number after the shipment of the new orderThanks for your patience and understandingYours***
Hi ***, We are sorry for what happened to your orderWe were not able to reach you via the phone and already sent you one email, can you please check and get back to us, we can offer either FREE replacement or FULL refundThank you for your patience and understandingThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi ***, For us to better assist you, could you please share with us your phone number? We already sent you the emailRegarding your order, we just want to clarify you did not choose the feature of Transition which is $but you selected Eyezen which is $ You can see we processed the exact the same lenses for your replacement if you log into your account with EyeBuyDirectI also attached a screenshot of the lenses for your referenceWe can make exemption to provide you with a final replacement after your return and we can add the Transition but we have to remove Eyezen and adjust the costs accordinglyLooking forward to hearing from youThanks
Hi ***, We are sorry for the inconvenience and do appreciate your understanding and patienceAs per your talk with our CS Manager ***, we already processed the 50% refund as compensation with Transaction ID [redacted] Should you have any question for the order when you receive, please feel free to let us know and [redacted] will follow up again later with you for the orderThanks***EBD