Eyeglass Direct

Hi,Refund has been given and frame returnedPleas considered this matter closed[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here These lenses are not transition and their not my prescription ,still giving me a headache ,business extremely abusive and incompetent In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

When you check the box that you agreed to our terms and conditions that is sigining a contractAsk any lawyer

Hellol,We have made the eyeglasses over timesThe eyeglasses are inspected by a NY Licensed opticianWe are willing to exchange them to another type frame

Hello,This is a very complicated order and we sent the eyeglasses to a speciality company to fabricate the lenseIt should be ready this week to ship to the customer

Hi,We will refund the second pair for $when w ereciev it backThe first pair was done over and shippped back to the custoner as per her request

Hello,WE are willing to exchange the order Thank you

We issued a refund to the customer for the full price of the lenses that she was chargedPlus for the shipping of $There is nothing else we can do at this point

Hello,Loosing a lens is not covered under warrantyWe will put a new lens in for discountPlease have the customer call us

We will issue a refund

Hellol,The eyeglass were sent back to EyeglassDirectA NY state licensed optician inspected the eyeglasses and found they needed a slight adjustment and they were sent back to the customerThere's not much we can do at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Thank you for the Revdex.com assistanceWithin hours of Revdex.com involvement, Eyeglass direct mailed my glasses and they arrived today 6/** They are to my satisfactionI believe Revdex.com expedited the process

Have the customer contact customer service at Eyeglassdirect.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Bottom line is your company should of handled my glasses with care, and your company should of made my lenses correct the first time, and your customer service should not of been arguing with me over how to make lenses and saying that the optometrists in California do not know what they are doing when in fact they doYour company agreed to send my glasses back in the box that I providedYour company has failed miserably in customer service and lied on multiple occasionsIf you were a reputable company you would of attempted to fix your mistakes instead of arguing with me about it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Tracking has been sentThankyou

At the customer request we are doing the lenses over at no charge and we are adding anti glare to the lensesA $valueWe cannot issue a refund at this time. Thank you for your support***
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All shipping times are approximate and all orders are custom made.The order was delivered on 7/**/Being that we were using the customer own frame this is a reasonable deliver time

Hello,The customer sent a frame that is not capable of excepting ophthalmic lensesWe refunded her $that she was charged for the lenses and an additional $for her postageHer order will ship today with her completed sunglass and her frames that cannot be usedThe matter is closed and
her order has been fulfilled. Thank you

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello,I have been calling Randy at Eyeglass direct for the past hour and just get a busy signalAfter speaking with Paypal in reference to this situation they advised getting the lenses re-done by my optician (again who has used the OC with absolutely no problem in the past)The only thing I can do is mail you the defective/inaccurate lenses back for a full refundI am the middle man between Eyeglassdirect and my eye doctor… all I did was simply place an order based on my doctor’s prescription for my eyeglass frames which means I rely on the professionals to advise me, not the other way aroundI am awaiting further communication in reference to a refund.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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